Technical support specialist jobs in Youngstown, OH - 195 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Salary Description $85,000 to $114,00

Service Technicians are the heart of our industry. Our technicians work in a safety-first type of environment and don't mind heights or working on mechanical parts. Service Technicians are responsible for performing field maintenance, routine inspections, preventative, and complex repairs requiring strong electrical and mechanical troubleshooting background. Why Work for Crane 1 Pay: $25-$45/hr Time and a half for any work on Saturday Double time pay for any work on Sunday Company Truck, cell phone, boot program, PPE provided Rapid Quote (Bonus Incentive Program) Benefits Day 1: Medical, Dental, & Vision Advancement: Training program into Sales or Management Referral Bonuses up to $2500 Employee-centric: 401K match program, vacation 80 hours year 1 / PTO, tuition reimbursement Service Technician Role & Responsibilities Perform maintenance, inspection, and repairs on overhead cranes within the allowed hours without compromising safety or quality. Perform spot checks to ensure the highest level of quality & workmanship. Working knowledge: electromechanical troubleshooting (480V, 3-phase motor control, VFD, AC/DC). Working at heights & some heavy lifting. Document findings and make consultative recommendations regarding the repair and safety-related concerns to the customer for the inspected equipment. Provide proper checklists and required forms and with customer signatures for all inspection or service-related documentation. Other duties as assigned. Service Technician Required Skills and Experience KNOWLEDGE: A minimum of (2) years of manufacturing/industrial electrical /mechanical experience. SKILLS: Thorough knowledge of electrical theory for power and controls. Thorough knowledge of the mechanical systems of cranes/hoists. Thorough knowledge of simple structural elements Understanding of the OSHA/ANSI standard (is required) The position requires 8 to 12-hour shift work, which can include Saturdays and Sundays. Ensure we maintain a professional, safe, productive, and compliant work environment. ABILITY: A passion for providing top-notch customer service to our customers. Valid driver's license and ability to meet our driving requirements. Occasional varied overtime as required by the customer and be available for “on-call” as part of the site requirements. Equal Employment Opportunity (EEO) Statement Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers

Job DescriptionAbout the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: $26-$35 per hour We are a fast-growing IT Managed Services Provider (MSP) seeking an on-site Tier 2 to support our team. The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1support, providing advanced troubleshooting for both hardware and software systems. This role requiresstrong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure. The technician provides on-site, remote support and is required to participate in on-call rotations toensure timely and effective resolution of technical issues impacting end-users and business operations. Resolve escalated support issues involving hardware, software, and network challenges. Perform software installations, updates, and basic server maintenance. Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements andproject initiatives. Coach or train Tier 1 technicians when necessary. Perform system administration tasks, including overnight backups, system updates, & patch management. Document support activities, solutions, and system changes in the service management platform(Autotask) What We're Looking For: Associates degree and/or bachelors preferred, but not required. 2-4 years of experience in IT or desktop support. Strong technical knowledge of Windows environments, networking basics, and IT tools. Preferred (not required) Certifications: CompTIA Security Plus, Network + Maintain a valid drivers license, registration, and insurance, and own a reliable vehicle. Comprehensive Benefits: As a valued member of our team, you will receive a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Health & Wellness: Comprehensive medical, dental, and vision coverage. Financial Future: Life insurance and 401(k) plan to help you prepare for your future. Time Off:Enjoy a healthy work-life balance with competitive paid time off, including vacation, sick leave, and company holidays. Growth Opportunities: We invest in our employees' growth through ongoing professional development.

Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed. Key Responsibilities Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up user accounts, permissions, and access controls in accordance with company policies. Troubleshoot and resolve issues related to operating systems, applications, and connectivity. Assist with onboarding new employees by preparing devices and providing basic IT orientation. Maintain accurate documentation of support requests, resolutions, and system configurations. Monitor system performance and escalate complex issues to senior IT staff when necessary. Ensure compliance with IT security standards and company policies. Other duties as assigned Continuous Improvement Responsibilities Identify recurring technical issues and propose solutions to reduce future incidents. Analyze support processes and recommend improvements to enhance efficiency and user experience. Document and update troubleshooting procedures to reflect best practices and lessons learned. Collaborate with team members to implement automation or tools that streamline support tasks. Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals. Participate in regular reviews of IT systems and workflows to ensure continuous optimization. Education and Experience Associate's or Bachelor's degree in Information Technology or a related field OR 1-3 years of experience in IT support, helpdesk, or technical support roles OR An equivalent combination of education and experience. Preferred Skills and Attributes Strong troubleshooting and problem-solving skills. Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications. Familiarity with networking basics (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Physical Demands Sitting for extended periods while working at a computer. Standing and walking intermittently throughout the day. Navigating industrial environments, which may include noise, dust, or temperature variations Wearing PPE (Personal Protective Equipment) such as safety glasses or steel-toe shoes when required. Escorting candidates or visitors through the facility. Lifting requirements up to 10 lbs. frequently and up to 25 lbs. occasionally.

Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Foxconn EV System LLC Job Description - IT Application Engineer (Logistics) FSLA Status: Exempt Reports To: IT Application Manager Direct Reports: None Primary Function: The IT Application Engineer (Logistics) is responsible for the installation, maintenance, and troubleshooting of designated computer applications. This includes working with end users to resolve issues, as well as developing and implementing new applications where applicable. Responsibilities also include monitoring 3rd party providers/vendors (i.e., SLA & other monitoring tools). In conjunction with the rest of the Technology team, this position will contribute to the Company's bottom line by improving efficiencies through help desk tickets and supporting development as needed. Duties and Responsibilities: Install, maintain and support computer applications. Work with end users to resolve issues related to Warehouse Control, Inventory Management, Operations, and Transportation of Materials. Troubleshoot technologies like RFID, GPS, and Networking. Understanding of SAP ERP modules (i.e., MM, QM, WM/EWM). Document application processes and procedures. Stay up to date on new technologies and applications. Quick understanding and learning of complex Logistics/Shipping systems. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed. Ensure testing activities within given systems are being executed according to test plan. Provide mentoring / training to team members. Respond to user requests for assistance with system functionality. Submit issues to appropriate vendors that are outside the scope of local IT. Required Education Bachelor's degree in Information Technology, Computer Science, or a related field. Industry standard technical certifications or equivalent field experience may substitute. Required Experience 5+ years proven application support experience. Manufacturing experience in Warehouse environments is required. Supply Chain experience in Manufacturing environments is required. Knowledge of at least one of the following systems, commercial or in-house: WMS (Warehouse Management System), YMS (Yard Management System), TMS (Transport Management System). Experience installing, configuring, documenting, testing, training, and implementing new applications. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Requires Skills/Licenses/Certifications Strong computer, hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions. On/off shift support will be needed for project startup support. Willing and able to participate in the on-call schedule/rotation. Strong written and verbal communication skills. Able to communicate well, verbally and in writing, and have strong reading comprehension and listening skills. Strong multi-tasking, problem solving and time management skills. Have a desire to learn and develop technical skills to keep current with changing operations. Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations. A self-starter who can identify, prioritize, and accomplish multiple tasks. Physical Demands & Working Conditions Number of hours a team member working in this position must: Stand 1 - 2 hours Walk 1 - 2 hours Sit 4 - 5 hours Maximum weight limit & frequency that this position generally requires a team member to LIFT/CARRY: Lift/Carry Frequency 0 - 10 lbs. 1 - 3 hours 10 - 25 lbs. 25 - 45 lbs. < 1 hours 45+ lbs. 0 hours Frequency with which a team member working in this position performs the following activities: Seldom Occasionally Frequently Constantly 0-1 hrs 1-3 hrs 3-5 hrs 5-8 hrs Climbing X Squatting X Stooping X Kneeling X Grasping X Reaching X Pushing/Pulling X Keyboarding X Safety Must embrace Safety as a personal best practice by adhering to all safe work practices and following all applicable rules and regulations. 100% participation in Safety training activities is required.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Short Description:Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience Complete Description: Troubleshoot automation problems, performing systems administration, installing and maintaining computer and network related equipment and software, providing technical assistance to users, performing liaison duties, and managing automation related equipment and supplies. - Responsible for procurement and planning, user support, security, and training. - Work involves independent technical duties supporting organizational departments. - Configures PC's to meet DOC specifications by installing and maintaining computer and network related equipment and software. - Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc. - Maintains PC Inventory by ensuring the system is updated to reflect new equipment and equipment location changes. - Performs an annual facility wide inventory of all DOC maintained computer equipment, software, and peripherals. - Work is performed independently throughout the entire institution and involves information technology practices and hardware installations to manage information for the varied areas in accordance with Commonwealth and agency standards. - Provides support to users on pc's as well as inmate network systems including hardware and software applications. - Transfers user files and programs as needed or when an upgrade is performed. - Participates in network setups, including all hardware and software necessary for network operation and functionality. - Services printers, troubleshoots and resolves hardware and software problems, initiates and tracks service calls to vendors, maintains expertise in desktop operating systems, restores data to file servers and workstations and reconfigure for the LAN. - Shall receive and coordinate all support tickets for inmate tablet issues - Responsible for communicating with vendor support regarding kiosk or RMA issues - Support SCI Forest, Sharon CCC, and Probation and Parole as required. - Schedules and attends required training hours each year. - Other duties as assigned Additional Information Thanks & Regards Vikas Kumar vikas.kumar(@)360itpro(dot)com

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Paid time off Benefits/Perks Competitive Compensation based on experience Career Growth Opportunities Exciting fast past career where everyday is different Job Summary We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask. Responsibilities Maintain computer hardware in working order Set up customers workstations (computers, printers, routers, etc) Install and configure software Train customers in best practices in technology and how to use software and equipment Assess security risks and ensure the security of networks and computer systems are maintained Monitor customer networks to ensure optimum performance Provide quick and effective assistance with information technology systems Systems may include phone systems, camera systems and network equipment Help customers remotely and in person with systems configuration, troubleshooting, and maintenance Listen attentively to customers questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with other IT Support and IT management to provide customers with superior service Inform customers about new and upgraded IT products and services Walk customers step-by-step through problem-solving process. Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online Some overnight travel may be required but is not the norm Other duties may be assigned Qualifications Previous experience as an IT Technician or an IT Certification is preferred Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security A drivers license is required

Job Description ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: Respond to IT support requests from employees. Troubleshoot and fix hardware and software problems. Provide excellent customer service and quick resolutions. Escalate complex issues to senior IT staff when needed. Set up and configure computers and other devices. Keep track of PCs, Laptops, cell phones, and other IT assets. Share updates and solutions with users and teams. Stay current on IT tools and systems. Prioritize and manage multiple support requests. Document issues and resolutions clearly. What you will bring to ARDEX: Experience in IT support and using ticketing systems (Freshdesk is a plus). Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. Basic knowledge of digital marketing, social media, and CRM tools is helpful. Strong problem-solving and communication skills. Understanding of networking basics (Wi-Fi, VPN, IP addresses) Ability to manage multiple tasks and prioritize based on urgency. Team player with a proactive attitude. Comfortable with change and eager to learn. German language skills are a plus. Willingness to travel occasionally to other ARDEX locations to provide support. Education Associate's degree in information technology and/or relevant work experience. Benefits: Generous Paid Time Off (PTO) and 11 Paid Holidays Paid Parental Leave to support growing families. 401(k) with Company Match to help you save for retirement. Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) Company-paid Disability, Life, and AD&D Insurance and Travel Assistance Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) Tuition Assistance for associate and bachelor's degrees Discounted Gym Memberships to support your fitness goals Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Requirements:

We are a fast-growing IT Managed Services Provider (MSP) seeking an on-site Tier 2 to support our team. The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1 support, providing advanced troubleshooting for both hardware and software systems. This role requires strong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure. The technician provides on-site, remote support and is required to participate in on-call rotations to ensure timely and effective resolution of technical issues impacting end-users and business operations. Resolve escalated support issues involving hardware, software, and network challenges. • Perform software installations, updates, and basic server maintenance. • Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements and project initiatives. • Coach or train Tier 1 technicians when necessary. • Perform system administration tasks, including overnight backups, system updates, & patch management. • Document support activities, solutions, and system changes in the service management platform (Autotask) What We're Looking For: Associate's degree and/or bachelor's preferred, but not required. 2-4 years of experience in IT or desktop support. Strong technical knowledge of Windows environments, networking basics, and IT tools. Preferred (not required) Certifications: CompTIA Security Plus, Network + Maintain a valid driver's license, registration, and insurance, and own a reliable vehicle. Comprehensive Benefits: As a valued member of our team, you will receive a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Health & Wellness: Comprehensive medical, dental, and vision coverage. Financial Future: Life insurance and 401(k) plan to help you prepare for your future. Time Off: Enjoy a healthy work-life balance with competitive paid time off, including vacation, sick leave, and company holidays. Growth Opportunities: We invest in our employees' growth through ongoing professional development.

Foxconn EV System LLC Job Description - IT Application Specialist PLM FLSA Status: Exempt Reports To: IT Application Manager Primary Function: Teamcenter Implementation including maintenance. Duties and Responsibilities Be responsible for the implementation of PLM projects, including business interviews, data collection and collation, and solution design. Be responsible for the system architecture, system installation and configuration, development testing, and system optimization of PLM projects. Be responsible for installing and configuring software in accordance with system architecture specifications and managing project - process documents. Be responsible for the maintenance and technical support of the customer system. Participate in the capability building and knowledge transfer of implementation consultants, as well as the research and collation of implementation tools and solutions. Required Education BS in Computer Science or equivalent education required. MS preferred. Required Experience More than 3 years of experience in in Teamcenter system implementation. proficient in Teamcenter's common modules, familiar with the TCM module. Familiar with the architecture, function modules and industry applications of the Teamcenter system. Familiar with Windows operating system and Oracle or PL/SQL is preferred. Familiar with Unix, Linux, or C/C++, Java,.Net, XML is preferred. Those with Teamcenter performance tuning capabilities are preferred. Skilled in the use of common Office software, possess strong learning ability. Priority is given to those who have obtained Siemens - provided certificates. Possess team spirit, good communication and expression skills, and certain organizational abilities. Be able to travel on business according to project needs. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of