Technical support technician jobs in Albuquerque, NM - 169 jobs

Apply for JobJob ID696515 Full/Part TimeFull-Time Regular/TemporaryTemporary Add to Favorite JobsEmail this Job What Your Job Will Be Like As a Tier 5 Payroll Specialist, you will support payroll and accounting operations that ensure employees are paid accurately and Sandias financial data is reliable and compliant. You will work across multiple systems, assist employees with payroll questions, and help maintain strong internal controls. On any given day, you may: Process and reconcile payroll transactions, including pay adjustments, deductions, reimbursements, special payments, off-cycle checks, final paychecks, separations, and replacement checks. Handle relocation (RELO) activities, including bi-weekly relocation payments and maintaining all related records. Process tuition reimbursement (TTR) entries and notifications. Prepare Dayforce wires for bi-weekly, weekly, and monthly payroll runs. Support monthly, quarterly, and year-end payroll activities, including quarter-end processing and monthly tax accruals. Review, audit, and process rate changes, retro pay changes, paper timesheets, and other adjustment transactions. Audit peer Tier 5 work, including off-cycle payments, separations, retro calculations, and billback invoices to ensure accuracy and compliance. Investigate and process bank returns, ensuring correct follow-up and employee notification. Maintain and reconcile accounting records, such as journal entries, travel transactions, fixed asset accounts, and other assigned ledgers. Prepare or support financial reports and remittances required by internal management, government agencies, and external partners. Assist with Accounts Payable activities, including invoice review, preventing duplicate payments, issuing electronic payments, and resolving payment discrepancies. Respond to employee questions related to timesheets, pay statements, W-2s/W-4s, deductions, and other payroll concerns. Assist with collection processes, employee billbacks, and travel/relocation audits. Support the Payroll Help Desk, including the weekly phone rotation and managing tickets through the Help Desk system. Serve as a resource to employees, teams, suppliers, and outside agencies by researching issues and providing guidance or escalation. Perform other duties at an equal or lower level to meet business needs while maintaining ES&H and quality standards. This role is essential to accurate payroll delivery, strong financial controls, and dependable customer service across Sandia. Qualifications We Require Ability to work onsite 1 - 2 days per week, as required. Strong customer service skills and professionalism in working with employees and partners. Demonstrated ability to effectively team and collaborate with colleagues across organizations. High attention to detail with strong accuracy in all work performed. Excellent interpersonal and communication skills. Ability to apply critical thinking to both routine and complex situations. Ability to follow complex written procedures and instructions. General accounting knowledge and ability to apply relevant principles to daily work. Strong Microsoft Excel skills. Experience performing general accounting and reporting functions for complex or non-routine financial operations, requiring knowledge of Sandia policies, systems, and requirements. Experience reviewing and reporting financial activity for monthly, quarterly, semiannual, and annual cycles. Ability to review and ensure accuracy of information across financial and related systems. Ability to recommend year-end adjustments to properly reflect Sandias assets and liabilities, and prepare required reports for SNL management, DOE, and federal and state agencies. Ability to respond to internal and external customer inquiries, resolve issues, and provide accurate financial information. Qualifications We Require Required Testing: Applicants must meet the minimum pre-requisites to be scheduled for testing. The applicant will be contacted and scheduled for the next available test date. All applicants must be prepared to test upon application submittal. Once successful testing has been completed, the hiring manager will be notified. Full consideration will not be given to applicants that have not met all of the pre-requisites including testing. Interviews will not be scheduled until the applicant has successfully test-qualified and has been selected by the manager as a top applicant. Passing the test does not guarantee an interview or a selection. If the applicant is not able to schedule testing within the time constraints of the position posting, selection timelines, and the available test dates, they will not be considered for the position. It is imperative that applicants are immediately available for testing in order to provide the best opportunities. Applicants must be proficient in Microsoft Word and Excel. Outlook is used daily. Qualifications We Desire In-house payroll processing experience for an employee population of 1,000 or more. Ability to manually calculate paychecks with a high degree of accuracy. Experience using PeopleSoft and Oracle HCM Time & Labor and Payroll modules as a time administrator and payroll processor. Extensive knowledge of Sandia policies, procedures, and operational practices. Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the `posting date. Sandia reserves the right to extend the posting date at any time. About Our Team Payroll Processing is responsible for Bi-weekly and Weekly Payroll Processing. Tier 5/Payroll Processes, Quality Management Systems (QMS), Process Improvement, Browser User Interface (BUI), Monthly Accruals. About Sandia Sandia National Laboratories is the nations premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: Challenging work with amazing impact that contributes to security, peace, and freedom worldwide Extraordinary co-workers Some of the best tools, equipment, and research facilities in the world Career advancement and enrichment opportunities Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: *These benefits vary by job classification. Security Clearance Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Position Information This is a temporary position. Limited Term Employees (LTE) are hired for up to four (4) years. LTEs are required to meet all testing requirements.