Technical support technician jobs in Amherst, NY - 128 jobs
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IT Support Specialist
Teksystems 4.4
Technical support technician job in Buffalo, NY
TEKsystems Global Food distribution and manufacturing customer is in need of an experience IT support specialist to join their team at their corporate headquarters. There are roughly 600 users in this facility. This resource will act as support in both Genius bar style walks ups and also tickets via ServiceNow for all types of basic end user support work. Majority Windows PCs, IOS devices and other typically enterprise end user technology. This resource will work along with 2 other techs at the same location with experience. This will be a minimum 1 year engagement that can renew.
*Skills*
Support, Troubleshooting, Customer service, Windows
*Top Skills Details*
Support,Troubleshooting,Customer service,Windows
*Additional Skills & Qualifications*
Windows, mAC
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Buffalo, NY.
*Pay and Benefits*The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Buffalo,NY.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-35 hourly 2d ago
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IT Service Analyst II
Withum
Technical support technician job in Batavia, NY
Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.
Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.
Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!
We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technicalsupport to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level.
Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.
How You'll Spend Your Time:
Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner
Timely acknowledging support requests
Documenting, tracking, and resolving issues within published service level agreements
Documenting and tracking hardware distribution via firm asset management software (ITAM)
Effectively communicating support efforts and resolutions
Providing 2
nd
and 3
rd
level hardware, software, and fundamental networking support
Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
Acting as an onsite representative for technology initiatives
Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
Seeking and creating opportunities of growth through automation, innovation and process improvement
Other responsibilities may be assigned as needed
Completing all required CPE learning hours and yearly goals effectively and timely
The Kinds of People We Want to Talk to Have Many of the Following:
Minimum 3 years working experience in related support service field
Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired)
Experience supporting end-users in a Microsoft environment
Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook
Associates degree in an IT related field or combination of education and technical training required
Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
Experience troubleshooting computer and mobile device hardware
Foundational knowledge in video conferencing and audio-visual hardware
Understanding of networking fundamentals
Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
Self-motivated and dedicated to continual personal and professional improvement
Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
Flexibility to adapt quickly to change within the Firm and within the accounting industry
Must be able to work extended hours when required
Ability to lift up to 50lbs
Experience working in a public accounting, or other professional services, firm a plus
Willingness to travel to remote offices as needed
The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at careers/.
#LI-NN1
WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
$60k-70k yearly 5d ago
Ice Technician - Harborcenter
AEG 4.6
Technical support technician job in Buffalo, NY
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Summary The Ice Technician is responsible for executing all aspects of general maintenance throughout the facility and maintaining acceptable ice conditions to NHL/AHL standards for HARBORCENTER Development, LLC. Core Responsibilities
Perform daily walk through of building to ensure cleanliness and all safety measures are in place and maintained at all times
Operate ice re-surfacer during hockey games and practices maintaining the ice to NHL/AHL standards
Maintain Zamboni - changing of blades and grease
Perform necessary set up and breakdown associated with each programming event scheduled
Complete all log reports as required
Understanding of the ice plant
Installation and maintenance of ice
Take measurements on rinks and report in ice technical manual
Make general repairs throughout the facility and small equipment maintenance when needed (ex. glass repair, touch up paint, dashers, etc.)
Participate in programming duties when requested such as scorekeeper
Prioritize duties with focus on the customer experience and linkages to HARBORCENTER Development, LLC services
Maintains user confidence and protects operations by keeping information confidential
Other duties as assigned
Minimum Qualifications for the Position:
Minimum of 2 years ice maintenance experience is preferred
High School Diploma or GED required
Prior experience driving a Zamboni preferred
Experience in running and maintaining small equipment
Computer skills, including Mac OS X, Microsoft Office and/or Applei Work suite software preferred
Ability to work a flexible schedule including weeknights, weekends and holidays
Critical Competencies
Takes initiative and actively seeks continued excellence
Ability to enforce arena rules and make sound decision in order to secure safety and well being of all participants, facilities, and equipment
Organized ability to prioritize and have strong time management skills
Ability to undertake and complete multiple tasks
Timely follow through with inquiries and concerns
Benefits & Incentives
Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
Investments: 401(k) with employer matching; annual discretionary defined employer contributions
Paid Time Off: Paid Volunteer Days
Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.
Compensation This role pays $19.22 per hour.
HARBORCENTER Development, LLC is an Equal Opportunity Employer.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$19.2 hourly 6d ago
Computer Field Tech Position-Cheektowaga/Buffalo, NY
BC Tech Pro 4.2
Technical support technician job in Buffalo, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Float Behavioral Support Consultant
The Summit Center 4.4
Technical support technician job in Amherst, NY
Join Our Team and Make a Difference Every Day
Float Behavioral Support Consultant
Pay: $54,000 - $60,000
Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO.
The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team.
Why Work With Us?
Fully paid breaks (up to 5 weeks per year!)
Up to 15 days of paid time off
14-16 paid holidays annually
Potential for annual raises and profit sharing
Tuition Reimbursement
Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year)
401K with up to 4% contribution
Your Impact as a Behavioral Support Consultant
The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral SupportTechnicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions.
Provide data-based behavioral consultation to classroom teams/adult day programs
Complete behavioral assessments
Develop and write required reports
Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation
Train staff in best practice methods
Provide and oversee crisis intervention services for students
Ensure that IEP mandates are fulfilled
Maintain all records required
Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines
CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred.
EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.
$54k-60k yearly 6d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support technician job in Buffalo, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$50k-72k yearly est. 54d ago
IT Field Technician
Sonwil Distribution Center Inc.
Technical support technician job in West Seneca, NY
Sonwil Distribution is avidly seeking a skilled IT Field Technician to join our growing IT department! As an IT Field Technician, one will provide field support to end-users on several hardware and software issues.
Duties and responsibilities
Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues.
Perform routine equipment installs and move requests.
Assist staff with desktops, laptops, and thin clients, including installation, configuration and ongoing support.
Support company smartphones and tablets (iPhone/iPad).
Provide assistance with installation, configuration, and ongoing support with warehouse's RF devices.
Support the company's hosted VoIP solution.
Troubleshoot and repair printers, scanners, and other peripherals.
Interact with third-party support and vendors when required to arrange repairs or replacement of defective or damaged parts and machines.
Provide application support around one of Sonwil's commercial or in-house written applications.
Provide support to customers on a consulting basis.
Assist with the overall operation of the Technology Services Group.
Qualifications
Bachelor's Degree in Computer Science, Computer Engineering or relevant field with experience preferred.
Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
Ability to troubleshoot and resolve problems, or escalate to appropriate resources if unable to resolve.
Ability to work independently with limited supervision, while being an active member of a larger team.
Ability to work on issues and projects with outside vendors.
Ability to plan daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.
Ability to effectively and efficiently meet necessary project deadlines.
Willing to learn new concepts and skills and be able to utilize these new skills to provide support to staff.
Basic SQL experience is desired but not required.
Knowledge of desktop, server, laptop, and thin client hardware and software including Microsoft operating systems Windows 7, 10 and Server 2008 R2, 2012, 2016, and 2019.
Knowledge of Microsoft Office, Microsoft Exchange and Outlook.
Knowledge of Citrix XenApp and XenDesktop.
Knowledge of Apple products, including Mac OS, iPhone, and iPad.
Knowledge of Nextiva phone system.
Knowledge of Microsoft Active Directory including DNS and DHCP is desired.
Knowledge of basic IP and networking concepts is desired.
Knowledge of CAT6 cabling, terminating, tracing, and testing is desired but not required.
Ability to move/lift equipment (30-50lbs max).
IT Technical training and industry certifications are desired but not required.
M-F 8am-4:30pm
$45k-79k yearly est. Auto-Apply 30d ago
desktop support
Artech Information System 4.8
Technical support technician job in Buffalo, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location:
- Buffalo, NY
Job Description:
·
Win7/Win XP OS support
·
Office 2003/2007/2010 support and office 365
·
Executive end user trouble shooting skills
·
Break/Fix troubleshooting experience in larger corporate environments
·
The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft
Additional Information
For more information, Please contact
Shubham
************
$50k-67k yearly est. 6h ago
Float Behavioral Support Consultant
Summit Educational Resources 4.0
Technical support technician job in Buffalo, NY
Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO.
The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team.
Why Work With Us?
* Fully paid breaks (up to 5 weeks per year!)
* Up to 15 days of paid time off
* 14-16 paid holidays annually
* Potential for annual raises and profit sharing
* Tuition Reimbursement
* Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year)
* 401K with up to 4% contribution
Your Impact as a Behavioral Support Consultant
The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral SupportTechnicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions.
* Provide data-based behavioral consultation to classroom teams/adult day programs
* Complete behavioral assessments
* Develop and write required reports
* Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation
* Train staff in best practice methods
* Provide and oversee crisis intervention services for students
* Ensure that IEP mandates are fulfilled
* Maintain all records required
* Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines
CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred.
EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.
$54k-60k yearly 5d ago
Information Technology Support Specialist
Lawley Agency, LLC
Technical support technician job in Buffalo, NY
Job Description
These are the
fun
damental components of the job:
Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations
Triage incoming calls, emails, and helpdesk tickets to assist users
Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users
Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications.
Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals).
Support managed print systems, zoom devices, conference room equipment, and network peripherals.
Execute approved remediation steps for endpoint security alerts and vulnerabilities.
Image and deploy workstations, laptops, and phones for office and hybrid associates
Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email
Implement technology rollouts and changes for IT related projects
Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access).
Assist with patching, updates, and basic system administrative tasks.
Identify and escalate suspicious activity or potential vulnerabilities.
Follow established procedures for access control, permission management, and data handling.
Other
fun
ctions of the job:
Expand and grow in your role when supporting miscellaneous duties as requested
Skills / traits that we value for this role:
3+ years related IT Professional Experience, previous MSP experience preferred
Experience installing, upgrading, troubleshooting and repairing networked computers
Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software
Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to diagnose and resolve software and hardware issues
Ability to learn and support new applications
Strong problem solving, troubleshooting, time management, documentation, and research skills
Ability to work well and coordinate in a team environment
Capability to work efficiently and retain knowledge
Precise verbal and written communication skills
Ability to lift and move up to 50 pounds
A bit about Lawley!
We are not a call center environment
We achieve success by building genuine relationships together, with our teams and clients
We are a family owned insurance broker (70+ years!)
We are deeply committed to the communities we serve and love to get involved
We work hard and play hard!!!
Why Lawley?
Competitive salary and referral bonuses!
Expansive Benefits (Medical, Dental, Vision-and SO many more)
3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day!
Company 401K contribution received starting Day 1 (for participants 21+ years old)
Educational support, career development, and growth opportunities
Job Security (we've never had a lay-off, even during the pandemic)
Flexibility, including hybrid schedules! Business hours 8am-4:30pm
Comfortable, family-oriented culture, with an emphasis on work life balance
Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
Fulfilling opportunities that align with your career path and our business needs
The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.
$51.5k-85.8k yearly 20d ago
Overnight Support Technician- ITP Residential
OLV Human Services
Technical support technician job in Buffalo, NY
Job Summary:The Intensive Treatment Program (ITP) will include working with adolescents, typically 12 - 18 years old that are diagnosed on the Autism spectrum with mental health concerns and developmental or intellectual disabilities. The Behavior Technician- ITP in the residential setting is responsible for the delivery of evidence-based methods to support individuals with Autism and/or Intellectual Disability and mental health involvement. The methods include Applied Behavior Analysis approaches; classroom observation; observation in residential setting; data collection; supporting staff to implement individual behavior protocols and behavior intervention plans; and treatment integrity monitoring. In addition, regular assistance with personal hygiene tasks are required. Each individual also may be assigned to one or more special projects including administrative and organization tasks associated with these assignments. Essential Job Duties:
Responsible for the direct supervision of the clients during overnight and early a.m. hours
Performs 15 minute checks during evening hours and provides documentation as directed
Takes an active role in participating in and supporting a therapeutic and safe milieu
Develops a working knowledge of therapeutic interventions and interactions
Observes behaviors and communicates to the supervisor, medical, and others as appropriate
Implements the behavioral plan developed specifically for the individual
Provides ongoing feedback regarding the individual's response to the behavior plan
Completes all required paperwork (e.g.: ICNP, BIP, monthly summaries, daily logs etc.)
Performs any other duties listed on the program specific responsibility checklist assigned by the supervisor
Has basic knowledge of alternative communication techniques including AAC devices and basic sign language
Knowledge of and ability to implement individual schedules (sensory schedules, milieu programming, toileting…etc) that are indicated in the behavioral plan
Performs all scheduled cleaning tasks and environmental rounds
Any other duty as assigned by your supervisor
Skills:
Computer skills
Knowledge of Microsoft Office (Excel in particular)
Knowledge of basic sign language a plus, but not a requirement
Education:
Minimum Degree Required: High School Diploma or Equivalent
Experience:
No Experience Required
Required License/Registration/Certification:
Valid NYS Driver's License
Preference will be given to those with the Registered Behavior Technician (RBT) credential.
Training:
Continuing education as per NYS Office of Profession guidelines
All required agency trainings (including Applied Behavior Analysis, SCIP-R)
All trainings required by programs in which you service individuals
Physical Requirements:The overall nature of the position is sedentary requiring little physical effort with occasional light physical Exertion required. There is little, if any, exposure to environmental conditions.• The constant physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping,crouching, reaching, handling, grasping, and feeling.• The frequent physical demands of the position are standing, walking, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination.• The occasional physical demands of the position are sitting.
$45k-77k yearly est. 7d ago
Information Technology Support Specialist
Lawley Services Inc. 4.1
Technical support technician job in Buffalo, NY
These are the fundamental components of the job:
Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations
Triage incoming calls, emails, and helpdesk tickets to assist users
Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users
Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications.
Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals).
Support managed print systems, zoom devices, conference room equipment, and network peripherals.
Execute approved remediation steps for endpoint security alerts and vulnerabilities.
Image and deploy workstations, laptops, and phones for office and hybrid associates
Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email
Implement technology rollouts and changes for IT related projects
Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access).
Assist with patching, updates, and basic system administrative tasks.
Identify and escalate suspicious activity or potential vulnerabilities.
Follow established procedures for access control, permission management, and data handling.
Other functions of the job:
Expand and grow in your role when supporting miscellaneous duties as requested
Skills / traits that we value for this role:
3+ years related IT Professional Experience, previous MSP experience preferred
Experience installing, upgrading, troubleshooting and repairing networked computers
Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software
Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to diagnose and resolve software and hardware issues
Ability to learn and support new applications
Strong problem solving, troubleshooting, time management, documentation, and research skills
Ability to work well and coordinate in a team environment
Capability to work efficiently and retain knowledge
Precise verbal and written communication skills
Ability to lift and move up to 50 pounds
A bit about Lawley!
We are not a call center environment
We achieve success by building genuine relationships together, with our teams and clients
We are a family owned insurance broker (70+ years!)
We are deeply committed to the communities we serve and love to get involved
We work hard and play hard!!!
Why Lawley?
Competitive salary and referral bonuses!
Expansive Benefits (Medical, Dental, Vision-and SO many more)
3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day!
Company 401K contribution received starting Day 1 (for participants 21+ years old)
Educational support, career development, and growth opportunities
Job Security (we've never had a lay-off, even during the pandemic)
Flexibility, including hybrid schedules! Business hours 8am-4:30pm
Comfortable, family-oriented culture, with an emphasis on work life balance
Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
Fulfilling opportunities that align with your career path and our business needs
The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.
$51.5k-85.8k yearly Auto-Apply 20d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Buffalo, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-43k yearly est. 12d ago
IT Support Technician
Amentum
Technical support technician job in Batavia, NY
Amentum is seeking an IT SupportTechnician in Batavia, NY to support our DHS customer at their regional CONUS and OCONUS facilities.
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.
Responsibilities:
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.
Minimum Requirements:
Associates Degree, and at least 1 year of IT help desk support experience
Or High school diploma/GED, and at least 3 years of IT help desk support experience
Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
Experience using the ServiceNow ticketing system (or similar ticketing system)
Experience with the Microsoft Windows 11 operating system
Experience with Microsoft Office365, including Microsoft Teams
Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
Familiarity with the ITIL process
Good technical writing, presentation, and documentation skills
Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)
Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
Preferred Qualifications:
Prior experience of IT support in an Enterprise environment
Experience with Windows Server 2019 and Hyper-V
Experience with InfoBlox and NetBackup
Experience performing hardware repair of HP computers/printers and Dell servers
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
Experience evaluating system performance results and recommending improvements or optimizations
Experience planning and leading technology assignments and projects
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Compensation Details:
$32.00 - $35.00
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/15/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$32-35 hourly Auto-Apply 5d ago
Technical Client Advisory Services, Americas
360 Treasury Systems AG
Technical support technician job in York, NY
Your Role The role of Technical Client Advisory Services (T-CAS) is to provide efficient and valuable, dedicated service to 360T's customers. Service comprises both business and technicalsupport where excellent customer communication is an integral part of the CAS team.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availibility to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Technical Tools
Linux, JIRA, FTP, etc.
Protocols: TCP/IP, FIX Protocol
Language: XML, Java
API Integration
Main Duties and Key Responsibilities
Provide first and second line support for all incoming customer queries via email, phone or by any other media related to our platform
Actively facilitate training to buy-side and sell-side business partners on topics including placing and accepting of resting and active orders, breakdown and description of various types of available products and guidance with calculations of client position exposure, which includes credit limits and margins
Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders. Investigations include review of messaging errors, service log files and integrated customer workflow solutions, which might require a review of client-side logs as well
Manage and monitor technical integrations, involving pre- and post-trade solutions; primary focus on integration solutions via FIX protocols, FTP and SFTP uploads for proprietary and third party execution platforms, Order Management Systems (OMS) and Pre-Trade Risk controls
Lead and manage incident resolution processes, ensuring timely and effective responses to minimize impact and enhance service continuity
Support coordinator for scheduling and resource allocation
Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira
Assist with go-lives, to ensure customer is correctly configured and able to execute deals. This includes review of mappings and stream configurations from technical side
Participate in reviewing the quality of the delivered competitive pricing flow from FX and metals liquidity providers
Handle Freshdesk cases, which involve various inquiries related to business and technical side. Complete all work tickets in a comprehensive manner using clear concise English and ensure translation takes place if any other languages are used
Previous experience with FX products (at a minimum swaps, forwards and spot)
Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts
Your Profile
Knowledge Management
Run lesson-learnt sessions and constantly facilitate knowledge sharing by documenting learnings from the past
Continuously encourage team members to transfer knowledge and provide insights to colleagues
Skills & Requirements
University qualification, degree (minimum Bachelors in relevant field; Finance, Engineering and/or Computer based discipline).
Working experience in client services/ middle office/ back office or a global markets sales & trading division or other FX or treasury environment
Experience in training to the financial community with a strong focus on corporates and banks
Ability to communicate technical/product information to both a technical and non-technical audience
Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential
Proficient in MS Office, with working knowledge of CRM platforms is preferred
Ability to roll out client projects and write up product requirements
Strong sense of customer service/support, detail, and service oriented
Enthusiastic, self-motivated, team spirit and can-do approach
High ability to work effectively within a multi-functional and cross-cultural organization
Excellent work ethics and lead by example
Excellent verbal and written communication skills
Our Offer
Clear career concept
Robust benefit package, including 401(K) employer match
Paid time off
360T Academy
A highly motivated and skilled multinational team
A central and modern workplace with high development potential in Manhattan
Performance appraisals on a regular base
The base salary range for this position is 75,000 - 90,000 USD. The final base salary for this role will be based on the individual's geographical location, experience, and qualifications
The position is based in New York City and available immediately.
360 Trading Networks Inc. is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We are proud to be an equal opportunity employer and welcome employees and applicants from all backgrounds, without regard to race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity, nonbinary or nonconforming status, and trans identity), age, height, weight, physical or mental disabilities, citizenship, marital, parental or familial status, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable law. We also provide reasonable accommodations to individuals with disabilities as required by law.
E- Verify Statement
360 Trading Network Inc participates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
Right to Work Notice
How to Apply If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the “Apply” button. Contact People Team Americas
Send email
521 Fifth Avenue
38th Floor
New York, NY 10175 About us
360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group's powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).
$46k-94k yearly est. 60d+ ago
IT Support Technician I
Seneca Erie Gaming Corporation
Technical support technician job in Niagara Falls, NY
Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT SupportTechnicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technicalsupport. Maintain and manage a support log for all activities through a centralized ticketing system.
2. Support on-site activities for both technicians, customers, events and vendors.
3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
4. Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components.
5. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.
6. Adhere to all standard operating procedures and guidelines.
7. Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems.
8. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed.
9. Create and update all documentation (knowledge management) relating to job responsibilities.
10. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets.
11. System Administration functions, manage team member access for applications.
12. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.
13. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
15. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
16. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required.
3. IT approved Certification is required within twelve (12) months of employment.
4. Working knowledge of computer hardware and software, including applications & networking
5. Working knowledge of Microsoft Office, Microsoft Windows, Networking
6. Working knowledge of mobility services, devices, applications
7. Working knowledge of Multi-Factor security applications
8. Ability to analyze and resolve problems according to established protocols
9. Ability to stay current with changes and updates in relevant technologies
10. Solid troubleshooting skills to determine and resolve user issues
11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
12. Ability to complete high-quality work in fast-paced environment within designated timeframes
13. Exceptional interpersonal and verbal/written communication skills
14. Strong customer service focus
15. Must be a self-starter and team player who also has the ability to work independently
16. Ability to take initiative, act independently and anticipate requirements of the management team
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors.
3. Must have the ability to deal effectively and interact well with customers, vendors and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. Must be resourceful, utilizing all resources that are available to resolve issues.
6. Must demonstrate good judgment.
7. Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Must be able to lift a minimum of sixty (60) pounds.
3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$22.00
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
$22 hourly Auto-Apply 8d ago
Information Technology Technician II
Evergreen Health 4.4
Technical support technician job in Buffalo, NY
Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.
As part of the essential functions of this role The Information Technology Technician II (IT Tech II):
Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.
Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support
Provide maintenance and support for assigned IT systems
Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments
Contacts appropriate technology vendors for hardware or software support when needed
Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems
Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals
Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience
Qualified Candidate will have an Associate's degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo; This is not a remote position Required Education: Associates Required Experience: Information Technology, IT Support (4 years)
This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate's skills, relevant experience, educational background, internal equity, and market considerations.
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
$33k-39k yearly est. Auto-Apply 35d ago
Information Technology Technician
Neighborhood Health Center 3.9
Technical support technician job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!
As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
Document calls in incident management software for detailed tracking and reporting.
Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
Use remote access tools for troubleshooting and resolution of technical issues.
Support inventory tracking of IT assets.
Support VOIP telephone systems.
Manage software licensing and upgrades.
Work with third party IT vendors as needed.
Perform equipment repair and replacement of IT components.
Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
Knowledge of Microsoft Windows and user interfaces required.
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
$22.3 hourly 60d+ ago
Temporary Retail Sales Support
Maurices 3.4
Technical support technician job in Batavia, NY
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1440-Tops Plaza-maurices-Batavia, NY 14020.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events!
As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
New Hire Wage Range: $16.00-$16.30
Location:
Store 1440-Tops Plaza-maurices-Batavia, NY 14020
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
$16-16.3 hourly Auto-Apply 20d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support technician job in Buffalo, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-43k yearly est. 6h ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Amherst, NY?
The average technical support technician in Amherst, NY earns between $35,000 and $97,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Amherst, NY