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Technical support technician jobs in Asheville, NC

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  • IT Specialist - Networking & Cybersecurity

    Milkco Inc. 4.0company rating

    Technical support technician job in Asheville, NC

    The IT Specialist will be responsible for maintaining and securing the company's IT infrastructure, supporting network systems, and managing data processes critical to Milkco's manufacturing operations. This role requires strong technical expertise in networking, cybersecurity, and database management (specifically Microsoft Access). Programming or scripting knowledge is highly desirable as well. Milkco, Inc. is a Fluid Milk Plant. We process, bottle, and ship fluid milk, juice, tea, and eggnog. Established in 1982 with 50 employees, the plant has grown to 250+. Our employees enjoy steady, stable work without the risk of layoffs. Responsibilities: Network Administration & Support: Manage and maintain LAN/WAN infrastructure, routers, switches, firewalls, and wireless systems. Monitor network performance and ensure high availability and reliability across production and office environments. Work with third-party vendors and ISPs to ensure network uptime and efficiency. Cybersecurity: Implement and maintain cybersecurity policies and best practices to protect company data and systems. Manage user access, permissions, and authentication protocols. Monitor and respond to security alerts, perform risk assessments, and ensure compliance with industry and company standards. Database Management (Microsoft Access): Design, maintain, and optimize Microsoft Access databases used for production and warehouse operations. Integrate Access databases with other data systems (e.g., ERP, inventory, or SCADA systems). Develop custom queries, forms, and reports to support operational decision-making. General IT Support: Provide desktop and user support for Windows-based systems and Microsoft 365 applications. Maintain IT hardware inventory, including servers, printers, and mobile devices. Assist with IT-related components of manufacturing equipment and process control systems. Qualifications: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or experience in lieu of education will be considered as well. 3+ years of experience in IT support, networking, or systems administration (manufacturing experience preferred). Skills: Strong knowledge of TCP/IP networking, VPNs, DNS, DHCP, and firewalls. Experience with cybersecurity tools (endpoint protection, SIEM, backup/recovery solutions). Proficiency in Microsoft Access, including table design, queries, forms, and reports. Familiarity with Microsoft 365 administration and Windows Server environments. Experience with industrial networks (EtherNet/IP, Modbus, or similar) is advantageous. Strong problem-solving and troubleshooting skills. Excellent communication and documentation abilities. Ability to work independently and collaboratively with production, maintenance, and management teams. Strong attention to detail and a commitment to data integrity and security. The responsibilities and qualifications are intended to describe the general nature and level of work performed by employee. Other duties may be assigned as required. Job Type: Full-time Benefits: Profit Sharing PTO (starts earning from Day 1) 401(k) with company match after 90 days Medical, Dental, and Vision Insurance Plans Short Term Disability Life Insurance Work Location: In person
    $62k-89k yearly est. 5d ago
  • Information Technology Support Engineer

    Merge It 4.0company rating

    Technical support technician job in Greer, SC

    Our enterprise-level client is seeking to add an IT Support Engineer to the team in Greer, SC. Please see below for full details- Job Notes: -- 6-month contract / extensions possible, but not guaranteed. -- Onsite in Greer, SC 29651 -- Drug & Background required. -- Schedule: 8:00am - 5:00pm M-F -- Flexibility to work 2nd shift and weekend a plus -- Onsite in a Manufacturing environment. Pay Rate = $23 w2 per hour plus benefits Key Responsibilities: Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: Strong experience supporting Windows desktop environments Proven hands-on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem-solving and customer service skills Nice to Have: Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands-and-feet network support (switch checks, console sessions) Certifications: Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.
    $23 hourly 3d ago
  • IT Specialist

    Godshall Recruiting

    Technical support technician job in Travelers Rest, SC

    Salary: $50,000 - 60,000 What is your perfect fit? Strong experience with providing technical assistance to end-users Ability to research, diagnose and troubleshoot Great written & oral communication skills Do you enjoy working in office everyday? If that describes you, we need to talk! What your future day will look like: Normal schedule is 8am - 5pm with ability to work early mornings, evenings or weekends periodically Assist with software applications and hardware needs Handling multiple projects at once Benefits Offered: Full benefits including medical, dental, STD, Long TD, PTO Type: Direct To be a champion in this role, you will need: 1+ years of help desk or technical support experience Proficiency in Office 365 applications Ability to travel up to 50 miles as needed Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
    $50k-60k yearly 5d ago
  • Computer Field Tech Position- Asheville NC

    BC Tech Pro 4.2company rating

    Technical support technician job in Fletcher, NC

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Associate Support Technician

    Movement Mortgage 4.4company rating

    Technical support technician job in Landrum, SC

    Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending - a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit. How You'll Contribute Triage, prioritize, categorize, resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices Work in Active Directory\Entra ID performing routine duties such as onboarding, offboarding, password resets, group membership, and troubleshooting account lockouts, etc. Troubleshoot and resolve basic mobile device support requests iOS/Android Perform asset management duties such as hardware deployment, hardware return, break/fix, inventory reconciliation, and fulfilling hardware requests Provide user training and support for commonly used applications and systems Support end-user functions of the enterprise software application landscape, escalating to respective teams as needed Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests Participate in IT projects such as upgrades, rollouts, and migrations that fall within scope of Tier 1 Troubleshoot basic network and application connectivity issues Effectively communicate across multiple channels such as email, ITSM cases, chat, phone, and in-person Assist with creating and maintaining relevant technical knowledgebase articles Qualifications: High school diploma or GED 1+ years of experience working in a technical support role Ability to be on-site at our headquarters in Indian Land, SC Working knowledge of Windows operating systems Ability to provide basic technical support on MacOS Basic experience administering Microsoft 365, Active Directory, Entra ID, and using remote support tools Proficient communication skills, both written and verbal Proficient multitasking and organizational abilities. Basic understanding of IT security principles and practices Strong analytical skills to investigate and resolve customer support cases Ability to work extended hours, including nights, weekends, and holidays, if needed during periods of high volume or to meet special requests Even Better: Relevant certifications such as A+, ITIL Foundation, etc. are nice to have Experience in the mortgage industry Experience with Jira/Confluence, Salesforce Service Cloud, or similar platforms The expected salary range for this position is between: $41,900.00 - $61,700.00 The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. We also offer a benefits package that includes: Competitive pay Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE Retirement plan: 401(k) and Roth Paid Time Off: 16 days front loaded. Prorated based on the start date month 11.5 paid holidays per year Employee assistance program Excellent career growth opportunity Fun, team-focused working environment Employee driven community outreach program Relocation packages available The application window is anticipated to close on: January 2, 2026 We're definitely not your average mortgage company. When you're ready to grow your career AND your impact, we're ready for you. We're also one of the nation's top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at *****************
    $41.9k-61.7k yearly Auto-Apply 4d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Asheville, NC

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $34k-46k yearly est. 60d+ ago
  • IT Support Specialist - Asheville

    Morris Business Solutions 3.5company rating

    Technical support technician job in Asheville, NC

    Job Description IT Support Specialist - Fast Track Your IT Skills with Us! Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. As an IT Superhero, you'll troubleshoot tech challenges for our clients and keep their systems running smoothly Who is Morris Business Solutions: We're a fun and supportive family-run business offering cutting-edge IT solutions across North and South Carolina. Think top-notch computers, cybersecurity, and everything in between! Responsibilities / Qualifications: Become a tech hero by troubleshooting problems for our clients via phone, email, or in person. Juggle multiple tasks like a pro - keeping track of support requests and keeping things organized is key! Dive into a wide range of IT challenges, from hardware to software. Highly Preferred Skills (but we can train the right candidate!): 2+ years of IT experience (or a passion for learning and a willingness to grow!) IT-related degrees or certifications a plus Experience with networks, firewalls, and keeping servers happy Experience with the tech trinity: Active Directory, VPN, and SQL Bonus points for experience with MSP, Office 365, and IP Phones Be able to work in the Duncan office 5 days a week. Why Choose Morris Business Solutions? Competitive salary and bonus structure (hello, financial freedom!) Comprehensive benefits package including health insurance, 401k with match, and paid time off (because work-life balance matters!) Explore the world with our annual Presidents Club Trip! (Past destinations: Paris, Hawaii, and more!) Training and development opportunities to keep your tech skills on point Join a fun and supportive team that feels like family! Ready to join the Morris Business Solutions family?
    $33k-50k yearly est. 26d ago
  • Community Support Technician Client Specific II -Fletcher

    UMHS

    Technical support technician job in Asheville, NC

    Job Description Community Support Technician needed for the Fletcher area to work with the Intellectual and Developmental Disabilities population. Technician will provide assistance with daily living skills and habilitative skills. 10 hours per week with flexible afternoon schedule. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************
    $43k-62k yearly est. 11d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support technician job in Asheville, NC

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $57k-80k yearly est. 10d ago
  • IT Systems Technician

    RBC 4.9company rating

    Technical support technician job in Weaverville, NC

    Job Title: IT Systems Technician Reports to: IT Manager Employment Type: Full-time Seniority Level: Associate Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services Job Function: Information Technology | Maintenance Job Summary: Position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. The person should have in-depth technical knowledge of IT end user support. Key Responsibilities: • Ability to think strategically, manage time effectively, prioritize work according to severity. • Provide onsite/remote problem resolution for IT related hardware, software, and applications. • Resolve onsite/remote user-reported IT problems in a timely manner. • Install and maintain servers, desktops, and storage devices. • Provide ordering and coordination support for necessary onsite hardware and service requirements. • Provides training, troubleshooting, and support to network and communication system users. • Assist in configuration of desktops, laptops, and peripherals. • Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team. • Assist with automation projects from design and development through on-site installation and implementation. • Assist in the troubleshooting of PLC and robotic issues. • Develop data acquisition and visualization systems via SAP and Power Bi. • Installation and troubleshooting of AV equipment. Required Qualifications: • Computer Science degree is highly desired. • Those who meet all other requirements with demonstrated experience in the field will be considered. Physical Requirements: • Routinely lift and/or move up to 40 pounds. • Specific vision abilities required by this job include close vision and depth perception. • Routinely reach with hands and arms to handle or feel. • Frequently required to stand and walk. • Occasionally required to sit, stoop, kneel, or crouch. Why Join Us? • Work for a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture. RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $34k-51k yearly est. 36d ago
  • Help Desk Support Specialist

    Information International Associates 4.1company rating

    Technical support technician job in Weaverville, NC

    The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position. Major Duties and Responsibilities: · Responsible for diagnosing and resolving Tier 1 and 2 issues. · Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.) · Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.) · Application and operating system maintenance and upgrades · System backups and restoration · System security and functional testing on both unclassified and classified systems. · Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact. · Interfacing with various levels of management for briefing on configuration and design updates and changes. · Responding to alarms and providing level 2 maintenance support for the customer base. · Keeping customers informed by providing status updates. · Providing outage reports to appropriate levels of management. · Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant. · Suggest and implement solutions based on customer requirements and project goals. · Assist other IT professionals as required. Qualifications Basic Required: · Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered. · Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments. · Experience and working knowledge of DNS and DHCP infrastructure and technology. · Experience and working knowledge of VMware administration. · Ability to work responsibly with or without supervision. · Working knowledge of ITIL processes. Qualifications Desired: · Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred. · Experience with MS Exchange. · Experience with SCCM. · Experience with NetApp storage. · Experience with Cloud storage. · Experience with Alarm/Physical security systems. · Good oral communication and technical writing skills. · Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required. · Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed. Additional Information Clearance Requirements: Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply. KeyLogic is proud to be an EEO/AA employer, M/F/D/V.
    $41k-68k yearly est. 20h ago
  • IT Systems Technician

    Dodge Industrial, Inc.

    Technical support technician job in Weaverville, NC

    Job Description Job Title: IT Systems Technician Reports to: IT Manager Employment Type: Full-time Seniority Level: Associate Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services Job Function: Information Technology | Maintenance Job Summary: Position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. The person should have in-depth technical knowledge of IT end user support. Key Responsibilities: • Ability to think strategically, manage time effectively, prioritize work according to severity. • Provide onsite/remote problem resolution for IT related hardware, software, and applications. • Resolve onsite/remote user-reported IT problems in a timely manner. • Install and maintain servers, desktops, and storage devices. • Provide ordering and coordination support for necessary onsite hardware and service requirements. • Provides training, troubleshooting, and support to network and communication system users. • Assist in configuration of desktops, laptops, and peripherals. • Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team. • Assist with automation projects from design and development through on-site installation and implementation. • Assist in the troubleshooting of PLC and robotic issues. • Develop data acquisition and visualization systems via SAP and Power Bi. • Installation and troubleshooting of AV equipment. Required Qualifications: • Computer Science degree is highly desired. • Those who meet all other requirements with demonstrated experience in the field will be considered. Physical Requirements: • Routinely lift and/or move up to 40 pounds. • Specific vision abilities required by this job include close vision and depth perception. • Routinely reach with hands and arms to handle or feel. • Frequently required to stand and walk. • Occasionally required to sit, stoop, kneel, or crouch. Why Join Us? • Work for a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture. RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $36k-60k yearly est. 8d ago
  • Desktop and System Support Technician, Intermediate

    Linamar

    Technical support technician job in Fletcher, NC

    The Desktop and System Support Technician, Intermediate position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network. Powering Vehicles, Motion, Work, and Lives since 1966. Performance Expectations * Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA. * Troubleshoot and solve office desktop problems. * Act as the "face of IT" at designated facility and route issues. * Prepare regular and special reports and analyze within prescribed guidelines. * Contact customers, suppliers, or organization employees outside the immediate work area to exchange information. * Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description. * Purchase software and hardware for designated facility according to standards and IT purchasing procedures. * Ensure licensed software is used in facility and the information is maintained in the licensing database. * Setup and install all network attached equipment at facility. * Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist. * Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware. * Administer local phone system (including paging, voice mail, moves-adds-changes). * Prepare, monitor and adjust work schedules and evaluate data on user support services provided. * Ability to prepare, monitor and analyze data on user support services provided. * Ability to evaluate information technology needs and users' software needs. Credentials * Post-Secondary Education in Computer Science is preferred. * Current MCP considered an asset. * Minimum four years experience in data communications troubleshooting. * ITIL and ITSM knowledge is preferred. * Minimum two years experience using Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics. * Working knowledge of data communications troubleshooting. * Ability to read and understand equipment, policy and procedure manuals Desired Characteristics * Possess excellent comprehension and interpersonal skills. * Ability to work independently and coordinate efforts with co-workers. * Ability to continuously learn and update technical knowledge. What Linamar Has To Offer * Opportunities for career advancement. * Community based outreach supporting both local and global initiatives and charities. * Social committees and sports teams. * Discounts for local vendors and events, including auto supplier discounts. About Us Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people. Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
    $36k-60k yearly est. Auto-Apply 22d ago
  • IT Helpdesk

    Western North Carolina Community Health Services

    Technical support technician job in Asheville, NC

    IT HELPDESK TECHNICIAN The Full-Time IT Helpdesk Technician will be responsible for lending operational support to existing and new locations, to include working with various vendors to achieve all technology requirements. Work duties will encompass a variety of tiered Service Desk tasks when not engaged in active project deliverables. Day-to-day snapshot: actively participate in managing incidents/requests for support, contribute to knowledge base, perform routine operational/maintenance procedures, asset management/inventory, and other project and work duties as assigned. Primary, project-driven responsibilities include physical installation, configuration, and maintenance of wired/wireless network hardware, servers, terminal & computers w/peripherals, administrative computing systems, printers, A/V equipment, and more. This candidate must have a user-friendly attitude with a strong customer service and team-minded orientation. Candidates must be flexible as the position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. The range for this position is $22.00 to $24.00 an hour. RESPONSIBILITIES- Includes but not limited to the following: 1. Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely. 2. Resolve issues for clients via phone, in person, or electronically. 3. Document, tracks, and monitor service requests received via helpdesk ticketing system to ensure timely resolution. 4. Train and assist employees in computer hardware and software use. 5. Coordinates other technical activities for supported users. 6. Assist with managing physical IT inventory and maintain accurate/detailed inventor. 7. Ensuring internal security best practices and compliance measures. 8. Resolves printing issues and network connectivity issues. 9. Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, cabling, internet connectivity, copier, printer, scanner, and fax systems. 10. Other duties may be assigned as needed. 11. Position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work. 12. Current Software Environment: Intergy, Practice Analytics, Eaglesoft, Microsoft Office365, VMWare, XMedius, Bitdefender, AppRiver, StorageCraft, EPIC/Electronic Health Records-2023. 13. Current Hardware Environment: Stratus & Dell servers, Dell Workstations, Dell & HP terminals Surface tablets, Chromebooks, SonicWALL firewall, Aruba switches, Mitel phone system, Ubiquiti wireless, Konica Minolta MFP & HP printers. Knowledge and Skills desired: Excellent customer service skills, willingness to empathize with others and follow-through in providing the most efficient service possible. Proficient in the use of Microsoft Office programs to produce correspondence, documents, presentations, records, and spreadsheets. General knowledge of best practices and procedures in maintaining networks and computing/systems environments. Hands-on comfort with common power/hand tools that may be needed for installation work. Knowledge of medical operations. Familiarity with the role of Federally Qualified Health Centers (FQHCs) in the community. QUALIFICATIONS: Ideal candidate with have 2-3 years in Field Tech or related work Associate's Degree or higher preferred, and/or technical certifications in lieu of degree. Minimum of 2 years technical, hands-on installation, repair, and/or support work required. Greater “on-the-job” experience considered in lieu of degree or certifications. Bilingual English/Spanish or English/Russian is desired. WORK/LIFE BENEFITS Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth Eleven (11) Paid Holidays Two (2) Floating Holidays Accrued PTO (total of 156 hours 1st year) No weekends or holiday work required Employee Assistance Network FINANCIAL WELL-BEING BENEFITS 403b Retirement Savings with Match Employer Paid Short/Long Term Disability Insurance and Life Insurance HRSA and Public Non-Profit Student Loan Forgiveness CAREER GROWTH BENEFITS Monthly Staff Meetings and Training Relias Learning Management System Continued Medical Education (CME) & Continuing Education (CEU) Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly range $22 to $24.00
    $22-24 hourly 59d ago
  • Technical Specialist

    Kelly Services 4.6company rating

    Technical support technician job in Asheville, NC

    Kelly Services is currently seeking a **Technical Specialist** for one of our top clients in **Arden, NC.** **JOB TITLE:** **T** echnical Specialist **DURATION:** 12 Months (Temporary / Contract) **PAY RATE:** $32 - $40 per hour W2 **JOB** **_DESCRIPTION:_** **Shift:** Monday-Friday, 8AM-4:30PM The Technical Specialist is responsible for supporting the manufacturing and process development teams by managing the administrative aspects of tooling fabrication builds and ensuring technical documentation is properly formatted, published, and maintained within the Quality Management System (QMS). **Key Responsibilities:** **1. Fabrication Management & Quoting** - Oversee and coordinate the administrative workflow for fabrication builds, including tracking progress, updating stakeholders, and ensuring timely completion. - Prepare, review, and manage quotes for fabrication projects, working closely with engineering and procurement teams. - Maintain detailed records of builds, changes, and approvals to support traceability and compliance. - Serve as the primary point of contact for build status updates and issue resolution. **2. Technical Specification & Documentation** - Format, publish, and manage technical documents, specifications, and work instructions in accordance with company and industry standards. - Ensure all documentation is properly controlled and published within the Quality Management System (QMS). - Collaborate with process engineers and subject matter experts to gather, clarify, and update technical content. - Support audits and compliance activities by ensuring documentation is accurate, up-to-date, and readily accessible. **3. Continuous Improvement** - Identify opportunities to streamline administrative and documentation processes. - Participate in cross-functional meetings to support project planning and execution. - Provide feedback and recommendations for process enhancements. Qualifications: - Experience in manufacturing, engineering administration, or technical documentation preferred. - Strong organizational and communication skills. - Familiarity with QMS platforms and document control best practices. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Office and document management systems. - Experience with CAD drawings and modeling a plus **Why Kelly?** Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests. As a Kelly Services employee, you will have access to numerous perks, including: + Exposure to a variety of career opportunities as a result of our expansive network of client companies + Career guides, information and tools to help you successfully position yourself throughout every stage of your career + Access to more than 3,000 online training courses through our Kelly Learning Center + Weekly pay and service bonus plans + Group-rate insurance options available immediately upon hire* **Let us help advance your career today.** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly Engineering? Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
    $32-40 hourly 11d ago
  • Pulmonary Support Tech PRN

    HCA Healthcare 4.5company rating

    Technical support technician job in Asheville, NC

    **Introduction** Do you have the PRN career opportunities as a(an) Pulmonary Support Tech PRN you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Fertility and family building benefits through Progyny + Free counseling services and resources for emotional, physical and financial wellbeing + Family support, including adoption assistance, child and elder care resources and consumer discounts + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan + Retirement readiness and rollover services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Learn more about Employee Benefits (************************************************************************** **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Pulmonary Support Tech PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary and Qualifications** Role Summary: The pulmonary support technician provides valuable support services for the Respiratory Services Department, the organization and the community by maintaining quality control of laboratory equipment and performing EKG services as directed according to established standards and practices. **What qualifications you will need:** + Required Education: High School Diploma or GED equivalent, computer literate, knowledge of medical terminology + Preferred Education: Associate Degree preferred + Required Certification: BLS certification + Preferred License: National Certification EKG Technician + Required Experience: One year in healthcare setting. + Preferred Experience: One year experience performing EKG testing; one year experience performing quality control testing in a laboratory environment Mission Hospital is located in Asheville, North Carolina. This is Mission Health's flagship hospital, licensed for 815 beds. Healthgrades named Mission Hospital as of one America's 50 Best Hospitals from 2020-2023. Mission Hospital is in the top 1% of hospitals in the nation for providing the highest clinical quality year over year. Leapfrog Hospital Safety Grade recognized Mission Hospital with an "A," nationally recognizing Mission Hospital's achievements in protecting patients and providing safer healthcare. Mission Hospital also earned the prestigious Magnet Designation in November 2020. This is the highest international honor that distinguishes organizations that meet rigorous nursing excellence standards. We are the regional referral center for tertiary and quaternary care. We are the region's only Level II trauma center. Mission Hospital also includes Mission Children's Hospital. The region's only children's hospital - providing 30 pediatric sub-specialists. We're the busiest surgical hospital west of Raleigh, North Carolina. We are the second-busiest in the state. Mission Hospital provides the only open heart and interventional cardiology in the region. We are the only Cyberknife provider west of Raleigh. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Pulmonary Support Tech PRN opening. We review all applications. Qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
    $42k-57k yearly est. 32d ago
  • IT Coordinator

    Universal Logistics 4.4company rating

    Technical support technician job in Greer, SC

    Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Universal Logistics Holdings, Inc. is seeking experienced IT Coordinator candidates for our Greer, SC operation. Universal Logistics Holdings, Inc. (ULH), is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Universal's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. The ideal candidate should possess the following: · Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred) · Experience in systems engineering, data processing operations, communications, risk management, or other IT areas preferred · Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) · Effective oral and written communication skills · Problem solving and analytical skills, as well as a strong attention to detail · Ability to multitask · Experience working with warehouse management systems or sequencing a plus Responsibilities will include but not be limited to: · Maintaining the facility network, servers, and PC's · Troubleshooting and diagnosing network, server, and PC issues · Assisting upper management with any technology related projects or research · Assisting the operations group, as needed · Work with the team to manage root cause analysis, solution design, code writing, testing, documentation, and implementation of projects · Execute assigned team activities with an emphasis on quality, customer service, timeliness, and budget · Consult with users, management, vendors, and technicians to assess computing needs and system requirements and provide technical support We offer a competitive base salary and benefits package including medical, dental, 401K, and paid time off in addition to offering upward mobility within the company. If you are energetic, self-motivated and looking to launch your career to new heights while becoming part of an expanding organization - don't waste a second - respond today! Check us out on the web at: ***************************
    $32k-47k yearly est. Auto-Apply 60d+ ago
  • Senior Blow Molding Technical Expert

    Hifyve

    Technical support technician job in Greer, SC

    Job Description HiFyve is hiring a Senior Blow Molding Technical Expert in the plastics manufacturing industry in Greer, SC! Salary: Up to $120,000/year DOE Shift: Full-Time - 1st Shift Position Overview We are seeking a senior-level technical expert with extensive blow molding knowledge to support high-volume plastics manufacturing operations. This individual will serve as the go-to resource for technical problem-solving, process optimization, and team training. The role requires deep, hands-on experience with blow molding machinery, tooling, and process engineering. Job Duties and Responsibilities • Lead advanced troubleshooting of blow molding machinery and downstream equipment • Optimize processes to improve product quality, reduce scrap, and maximize uptime • Train and mentor technicians and supervisors on best practices for machine setup and changeovers • Collaborate with plant leadership to identify process improvements and capital investment needs • Support installation, commissioning, and validation of new equipment or technology upgrades • Serve as the subject-matter expert for blow molding technical challenges at the Garland facility • Ensure compliance with OSHA and internal safety standards while driving operational excellence Education & Experience Requirements • Technical or vocational degree/certification preferred; equivalent experience considered • 10+ years of direct blow molding experience required (extrusion blow molding preferred) • Proven ability to lead advanced troubleshooting and process improvement initiatives • Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems • PLC troubleshooting experience a plus Knowledge, Skills and Abilities • Recognized expertise in blow molding equipment and processes • Strong leadership, training, and mentoring skills • Ability to partner with plant leadership and technical staff to resolve critical challenges • Problem-solving mindset with a drive to implement lasting technical solutions • Hands-on, detail-oriented, and safety-focused If you are interested, please apply.
    $120k yearly 7d ago
  • IT Support Specialist

    Appalachian Network Services Inc.

    Technical support technician job in Fletcher, NC

    As an IT Support Specialist at Appalachian Network Services Inc, you will be a critical player within our IT department, providing high-level technical support and handling complex, escalated issues. This role is essential for ensuring efficient IT operations across the organization and includes significant responsibilities for onsite IT services and occasional cross-training with the Field Services department to support scheduling and operational demands. Key Responsibilities: Provide second-tier support for complex IT issues, both remotely and onsite, relating to technology such as workstations, servers, printers, networks, and phone systems. Act as the primary technician for onsite IT services, ensuring timely and effective resolution of issues. Support disaster recovery solutions and maintain network infrastructure, including WAN and LAN connectivity, routers, firewalls, and security. Implement and support remote access solutions, including VPN, Terminal Services, and Citrix. Monitor alerts and notifications from the remote monitoring and management system, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate and effective documentation of support activities. Additional Duties and Responsibilities: Provide fast and effective responses to customer requests, improving customer service perception and satisfaction. Collaborate closely within the IT team to manage and escalate IT issues as required. Cross-train with the Field Services department to assist with large projects or scheduling needs, ensuring a cohesive and flexible operational capability. Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations. Licensing and Compliance Requirements: This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met. Company Culture: At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations. We support professional growth and continuous learning, encouraging our team to enhance their skills and contribute effectively to our technological goals. We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported. Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel. Knowledge, Skills, and Abilities Required: Advanced understanding of operating systems, business applications, printing systems, phone systems, and network infrastructure. Strong interpersonal and communication skills, including telephony skills, active listening, and customer-care abilities. Proficient in diagnostic and troubleshooting skills with the ability to multitask and adapt quickly to changing requirements. Self-motivated with the ability to work effectively in a fast-paced environment. Professional Certifications: Required: ETAI Computer Service Technician CST, Associate-level certifications from all of the major system manufacturers that we currently sell (e.g., Paxton, 2N, Sangoma, Bosch, Milestone, Kramer, BitTitan as well as Microsoft 365 Certified: Fundamentals) Preferred: CompTIA Security+, Network+, Server+ Experience: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. At least 5 years of experience in IT support roles, demonstrating a track record of problemsolving and technical expertise. Schedule: Full-time, 8 Hour Shift, Monday to Friday Potential on-call responsibilities as needed As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.
    $34k-56k yearly est. 3d ago
  • Service Desk Specialist II

    Mahec

    Technical support technician job in Asheville, NC

    The Service Desk Technician II is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise. Service Desk Technicians need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work. SPECIFIC RESPONSIBILITIES: Field Incoming Help Requests - One of the main duties of a Service Desk Technician is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user's issue. Resolve IT Support Requests - If possible, Service Desk Technicians directly resolve user technical issues as they arrive. This can involve remotely accessing the user's computer and making changes to their system and settings. In other cases, the Service Desk Technician walks the user through steps they can take to resolve the issue on their own. For relatively simple issues, the Service Desk Technician can quickly devise a solution to the problem without the IT department taking further action. Escalate Advanced Cases - Service Desk Technicians escalate user support requests to higher-level IT Technicians if they are unable to resolve the issue on their own. They provide supervisors or Technicians with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. For particularly complex cases, the Service Desk Technician may receive the user's hardware so that IT Technicians can conduct analyses and determine how to fix the problem. Maintain Service Records - Throughout the user support process, Service Desk Technicians maintain detailed records of user issues with software and hardware. These notes can help diagnose and repair complex issues and also provide IT departments with data regarding recurring issues and problems reported by multiple users. By maintaining detailed records, the Service Desk Technician can also look at a user's history of software or hardware issues and make recommendations to prevent future problems. Perform System Testing and Updates - Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. This helps to prevent future issues and service interruptions and ensures that troubleshooting and updates have not caused problems elsewhere within the system. Assist users through update and installation processes for software and peripherals. Maintain IT Documentation - Support department-wide operations by creating, editing, and maintaining IT documents. This can include FAQ documents for users that detail common issues and how to resolve them without opening a help desk ticket, department documents that outline standard operating procedures and practices, and help sheets that can be distributed throughout the organization. Maintain IT Hardware Inventory - Service Desk Technicians document all IT Hardware in organization's inventory software as well as the hardware's location. Maintains storage of surplus stock and disposes of retired hardware of based on organization's policies. User Account Administration - Create appropriate accounts for new users according to departmental procedures and guidelines established in Network Account Eligibility Policy. Use Active Directory and other client customized application for user account provision and de-provisioning. Maintains a permanent list of all HIPAA-related user accounts ensuring these logins are never reused. Audits user accounts every 90 days per policy. Assists users with password resets and verifies identities by using secure methods. Onboarding / Offboarding Users - Prepare accounts, login instructions, hardware, and desk setups for new hires and affiliates. Performs IT orientation for New Hires. Removes access and hardware after employees and affiliates last day of work. Other - Attends meetings, training classes, and serves on committees as assigned. Maintains all work areas in an organized manner to facilitate the smooth function of the entire department. Maintains a high standard of ethics, abiding by departmental procedures, and respecting confidential information encountered in the course of the position. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Service Desk Technician may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS TECHNICAL Requires intimate knowledge of Windows 10 and Office 365 products, basic knowledge of networking and active directory. PHYSICAL DEMANDS Frequently moves computer equipment weighing up to 50 pounds across campus and to satellite locations. Frequently positions self to install computer equipment including under desks. Constantly operates a computer. EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: Any combination of education and/or experience equivalent to a four-year degree in computer science or information systems management and a minimum of 2 years of experience; OR Associate degree in computer related field and a minimum of 4 years' experience. REQUIRED LICENSES: This position is categorized as a designated driver position and requires use of a MAHEC-owned or other vehicle to conduct MAHEC business on a regularly scheduled basis (e.g. daily, weekly, or for work essential for the employee's job). SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. Is on an afterhours on-call rotation for emergency on-site support for critical 24/7 IT business functions. Escalates to Tier 2 on-call as necessary. COMPENSATION: $24.38/hour + MAHEC Total Rewards Package At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to ******************* for support in your job search process. You could be the talent we are seeking for this or other opportunities.
    $24.4 hourly Auto-Apply 39d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Asheville, NC?

The average technical support technician in Asheville, NC earns between $24,000 and $70,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Asheville, NC

$41,000

What are the biggest employers of Technical Support Technicians in Asheville, NC?

The biggest employers of Technical Support Technicians in Asheville, NC are:
  1. HCA Healthcare
  2. UMHS
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