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Technical support technician jobs in Austin, TX

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  • Audio/Visual On-Site Support Technician

    A-V Services, Inc. 4.3company rating

    Technical support technician job in Austin, TX

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
    $36k-53k yearly est. 2d ago
  • Help Desk Technician

    Peerless Technology Services, LLC 4.3company rating

    Technical support technician job in Round Rock, TX

    Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************
    $28-38 hourly 4d ago
  • Help Desk Analyst

    Vector Consulting, Inc. 4.2company rating

    Technical support technician job in Austin, TX

    Our government client is seeking an experienced Help Desk Analyst on an onsite 6+ months renewable contract opportunity in Austin, TX. # of positions: 2 Role: Help Desk Analyst W2 RATE - $26/hr Job Description: Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 3 Required Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person). 2 Required Experience working with customers across all levels of technological proficiency. 2 Required Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems 1 Required Experience with Active Directory 1 Required Experience with cloud platforms and technologies like Microsoft Azure 1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape 1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY ************************ “Celebrating 30 years of service.”
    $26 hourly 4d ago
  • Help Desk Specialist

    Catapult Solutions Group

    Technical support technician job in Austin, TX

    About Our Client Our client provides statewide support services for court operations and technology systems. They oversee essential technical services that help maintain system functionality, user access, and technology operations across judicial offices. Job Description We are seeking Two Help Desk Support professionals to provide front-line technical support, answer inbound calls and emails, and resolve customer issues in a timely and professional manner. This role includes troubleshooting, password resets, basic hardware and software support, onboarding tasks, and providing support for audio/video equipment in conference rooms. Candidates will be responsible for documenting all support interactions, escalating issues appropriately, and communicating observed trends to management. Duties and Responsibilities Provide front-line support by responding to inbound calls and emails. Gather and analyze information to determine the best resolution path. Perform basic troubleshooting including password resets, printer configuration, and break/fix steps. Update website content as directed. Create accounts and configure hardware as part of onboarding processes. Support audio and video equipment in conference rooms. Support more complex issues when configuration solutions are already documented. Document all interactions in the tracking system. Escalate issues as needed. Communicate identified trends to management. Required Experience/Skills 3 years of customer service experience (written, verbal, and in-person). 2 years experience working with customers across all levels of technical proficiency. 2 years experience supporting computers, Microsoft Office Suite, Windows 10, Adobe products, and general troubleshooting. 1 year experience with Active Directory. 1 year experience with cloud platforms such as Microsoft Azure. Preferred Experience/Skills 1 year strong desire for growth and advancement within the organization. 1 year strong desire for career development within an opportunistic environment. Apply today to join a support-focused technical team serving statewide judicial operations. Keywords: Help Desk | Technical Support | Windows 10 | Active Directory | Azure | Customer Service | Troubleshooting | On-Site Support |
    $32k-46k yearly est. 4d ago
  • Desktop Support Specialist

    SISL Global

    Technical support technician job in Austin, TX

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
    $37k-50k yearly est. 3d ago
  • Help Desk Technician

    Seneca Resources 4.6company rating

    Technical support technician job in Austin, TX

    Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs . Required Skills/Education Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat). 2 years of experience supporting end users with varying levels of technical proficiency. 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products. 2 years of experience troubleshooting information systems and resolving technical issues. 1 year of hands-on experience using Active Directory for account and access management. 1 year of experience working with cloud technologies such as Microsoft Azure. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Preferred Experience 1 year of demonstrated initiative and desire for long-term career growth within an organization. Strong interest in advancing into more complex IT roles within a structured career path. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
    $34k-45k yearly est. 3d ago
  • Technical / Deskside Support IV

    Pyramid Consulting, Inc. 4.1company rating

    Technical support technician job in Austin, TX

    Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94498 Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved Could work about 100-200 tickets a day split among 40 individuals Key Requirements and Technology Experience: Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12 Windows 10 Windows 11 knowledge Client shop so needs to be familiar with Client laptops Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices InTune and Jant used - must be proficient with navigating those applications Azure - ability to navigate and understand logs Basic network troubleshooting skills Utilize MS Team rooms - helping with AudioVisual issue Basic networking skills needed Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $25-26 hourly 3d ago
  • Linux Technical Support Engineer

    Source One Technical Solutions 4.3company rating

    Technical support technician job in Austin, TX

    Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)
    $34 hourly 3d ago
  • Information Technology Security Specialist

    Nam Info Inc. 4.3company rating

    Technical support technician job in Austin, TX

    Monitor , triage and investigate security alerts from SIEM, EDR and threat intel sources Co-ordinate incident calls, manage stakeholders, and provide real-time updates Conduct post-incident RCA and generate executive incident reports Demonstrate strong knowledge in IT controls, risk assessments, and assessment of security measures Identify opportunities to continuously innovate and improve the program and value delivered to organization Ensure successful completion of the annual supplier cyber security assessments Independently and proactively plans and performs assigned audit engagements related to security, confidentiality, integrity, information protection and availability of data Conduct cyber security assessments & evaluate in alignment to the supplier security control framework Ensure effectiveness of approved controls and drive risk remediations or changes from previous audit for existing certified suppliers Inform and advise business leaders on supplier's information security risks Provide subject matter expertise in third-party risk management. Proactively research and work in enhancing improvements to our existing process related to documentation and security assessments. Automate security assessment processes & tools to review the security controls for cloud-based applications Ability to multi-task and manage multiple global projects at the same time. Ability to work collaboratively across diverse team in a matrix type organization
    $61k-77k yearly est. 4d ago
  • Information Technology Specialist

    Insight Global

    Technical support technician job in Round Rock, TX

    About the Role: Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment. Responsibilities: Perform objective testing in camera labs for new product development, including webcams and video conferencing devices. Execute test plans for software updates, image quality, and audio-visual performance. Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements. Document test results and collaborate with engineering teams to troubleshoot and resolve issues. Support quality assurance processes and inline testing tools during development cycles. What You'll Learn: Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies. Exposure to video collaboration technologies, imaging pipelines, and ISP tuning. Training in quality assessments (IQC/OQC) and RFQ processes. Qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field. Strong interest in camera systems, video conferencing technology, and software testing. Basic understanding of hardware/software integration is a plus. Excellent attention to detail and willingness to learn. Ideal Candidate: Curious, proactive, and eager to work in a collaborative environment. Comfortable working in labs and learning new tools and processes.
    $63k-92k yearly est. 2d ago
  • Technical Support Analyst (Tier 2)

    GCS Technologies 4.2company rating

    Technical support technician job in Austin, TX

    Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.
    $40k-73k yearly est. 7d ago
  • Technical Support Team Lead

    Scale Computing Inc. 3.7company rating

    Technical support technician job in Austin, TX

    Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: ResponsibilitiesQueue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
    $83k-121k yearly est. 16d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Austin, TX

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-46k yearly est. 13d ago
  • IT Solutions Technician

    Healthtronics 4.0company rating

    Technical support technician job in Austin, TX

    Job Description IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide. This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone. We're looking for someone who: Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day. Can translate “tech speak” into everyday language Enjoys learning new systems and sharing knowledge Wants to grow their IT career in a collaborative, mission-driven environment If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you! We Offer Competitive Benefits: 8 Company Paid Holidays, PLUS 3 Floating Holidays Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure. Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired). 401(k) Plan with up to 4% match Medical, Dental, Vision, Disability, and Life Insurance Plan Options Supplemental Critical Illness Insurance Supplemental Accidental Injury Insurance Health and Wellness Rewards Program What You'll Do: Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support. Troubleshoot, repair, and resolve issues with computers, mobile devices, and software. Deploy and set up technology equipment for new employees. Maintain and update the inventory of IT equipment, software, and licenses. Document service ticket statuses accurately and ensure proper follow-up. Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix). What We're Looking For: High school diploma or equivalent required; Associate's degree preferred. A+ Certification or equivalent experience. Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet). Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting. Strong communication and interpersonal skills with a customer-service mindset. A proactive team player who is self-motivated and knows when to seek guidance. Physical/Mental Requirements: Ability to communicate via telephone, email, and chat 6-8 hours/day. Occasionally lift up to 50 pounds. Travel may be required occasionally. Why Join HealthTronics? Work with a dynamic and supportive team in a fast-paced environment. Gain hands-on experience with diverse technologies and tools. Opportunity to grow your career in IT within a healthcare-focused organization. Ready to make a healthcare difference? Apply now to schedule your interview! HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Visit our website and connect with us! Facebook | Twitter | Instagram| LinkedIn
    $54k-84k yearly est. 1d ago
  • Field Technician Starlink/Dish Network

    Southern Star 4.7company rating

    Technical support technician job in Mountain City, TX

    Join Southern Star: Elevate Your Career and Earnings! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $1000.00, paid in two installments: $500.00 at 60 days of employment and $500.00 at 6 months. About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Ability to upsell while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
    $60k-85k yearly Auto-Apply 11d ago
  • IT Adv - TC - Allia and Platf - Cust Dig Tech Salesforce - FSO - Senior Manager - Mul Pos - 1652413

    EY Studio+ Nederland

    Technical support technician job in Austin, TX

    EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. IT Advisor, Technology Consulting, Alliances and Platforms - Customer Digital Technology Salesforce - Financial Services Office (Senior Manager) (Multiple Positions) (1652413), Ernst & Young U.S. LLP, Austin, TX. End-to-end responsibility for architecting, designing, and implementing Salesforce and/or Microsoft Dynamics Customer Relationship Management (CRM) solutions for EY clients. Engage with business and technology stakeholders to translate functional business requirements and processes into CRM application functionality. Develop application and integration architecture and design. Create implementation strategies, approaches, and plans to meet client timelines. Assemble and run implementation teams to deliver client projects. Engage and collaborate with other EY teams to enable client success. Lead business development effort to grow EY' CRM business. Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services. Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm. MINIMUM REQUIREMENTS: Must have a Bachelor's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or a related field and 8 years of experience (of which 5 years must be progressive, post-baccalaureate work experience). Alternatively, will accept a Master's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or related field and 7 years of work experience. Must have 7 years of experience as a member of a business and technology transformation team participating in all project life cycle phases; must include analysis, requirements definition, application configuration, operating model design, testing and production deployment. Must have 6 years of experience working on medium to large sized operations and technology change initiatives or system implementations. Must meet one of the following: • 7 years of experience with one of the following CRM information technology applications: Salesforce, or Microsoft Dynamics; OR • 6 years experience with one of the following CRM information technology applications: Salesforce or Microsoft Dynamics, AND a certification in the associate CRM technology, e.g., Certified Salesforce Administrator, Salesforce App Developer, Sales Cloud Consultant, Microsoft Dynamics 365, Microsoft Power Platform, or a comparable certification. Must have 3 years of experience in financial services, specifically in one of the following industries: banking, capital markets, wealth management, private equity, or insurance. Must have 6 years of experience in Agile methodology. Requires travel up to 75%, of which 10% may be international, in order to serve client needs. Employer will accept any suitable combination of education, training, or experience. Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number - 1652413). What we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $194,665.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at **************************. This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at ****************************************************************************************** at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
    $36k-64k yearly est. Easy Apply 56d ago
  • IT Technician

    Carshop

    Technical support technician job in Austin, TX

    Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Ability to troubleshoot technology issues for employees over the phone and in person. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience. WHAT YOU CAN BRING TO THE TABLE Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity. Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware. Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
    $36k-64k yearly est. 1h ago
  • Desktop Support Specialist

    SISL Global

    Technical support technician job in Austin, TX

    Job Title - Desktop Support Specialist Job Type - Fulltime Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
    $37k-50k yearly est. 3d ago
  • IT Solutions Technician

    Healthtronics 4.0company rating

    Technical support technician job in Round Rock, TX

    Job Description IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide. This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone. We're looking for someone who: Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day. Can translate “tech speak” into everyday language Enjoys learning new systems and sharing knowledge Wants to grow their IT career in a collaborative, mission-driven environment If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you! We Offer Competitive Benefits: 8 Company Paid Holidays, PLUS 3 Floating Holidays Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure. Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired). 401(k) Plan with up to 4% match Medical, Dental, Vision, Disability, and Life Insurance Plan Options Supplemental Critical Illness Insurance Supplemental Accidental Injury Insurance Health and Wellness Rewards Program What You'll Do: Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support. Troubleshoot, repair, and resolve issues with computers, mobile devices, and software. Deploy and set up technology equipment for new employees. Maintain and update the inventory of IT equipment, software, and licenses. Document service ticket statuses accurately and ensure proper follow-up. Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix). What We're Looking For: High school diploma or equivalent required; Associate's degree preferred. A+ Certification or equivalent experience. Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet). Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting. Strong communication and interpersonal skills with a customer-service mindset. A proactive team player who is self-motivated and knows when to seek guidance. Physical/Mental Requirements: Ability to communicate via telephone, email, and chat 6-8 hours/day. Occasionally lift up to 50 pounds. Travel may be required occasionally. Why Join HealthTronics? Work with a dynamic and supportive team in a fast-paced environment. Gain hands-on experience with diverse technologies and tools. Opportunity to grow your career in IT within a healthcare-focused organization. Ready to make a healthcare difference? Apply now to schedule your interview! HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Visit our website and connect with us! Facebook | Twitter | Instagram| LinkedIn
    $54k-84k yearly est. 1d ago
  • Field Technician Starlink/Dish Network

    Southern Star 4.7company rating

    Technical support technician job in New Braunfels, TX

    Join Southern Star: Elevate Your Career and Earnings! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $1000.00, paid in two installments: $500.00 at 60 days of employment and $500.00 at 6 months. About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Ability to upsell while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
    $60k-85k yearly Auto-Apply 11d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Austin, TX?

The average technical support technician in Austin, TX earns between $24,000 and $69,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Austin, TX

$41,000

What are the biggest employers of Technical Support Technicians in Austin, TX?

The biggest employers of Technical Support Technicians in Austin, TX are:
  1. WinMax
  2. Education Service Center Region 13
  3. LightEdge Solutions
  4. Charter Spectrum
  5. Esolvit
  6. Systemverse
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