Crisis Support Technician - On Call
Technical support technician job in Roselle, IL
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department!
Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center.
In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift.
Responsibilities
Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential.
Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks
Assists with client medication observation in Crisis programming as needed
Performs tasks related to maintaining environmental standards in crisis programming
Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
Completion of required documentation within established timeframes, through use of an Electronic Client Record
Participates in team meetings to assess clients' progress.
Participates in emergency response activities as assigned.
Requirements
A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC.
Must be 21 years of age. Experience preferred, but not required
Salary
$17.00 Hourly
Job Type
On-Call
Service Unit
Behavioral Health Services
Department
Emergency Services
IT Support Technician
Technical support technician job in Schaumburg, IL
We are seeking a hands-on *IT Support Technician* to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop/server support in a fast-paced environment.
*Key Responsibilities*
*End-User Support*
* Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments.
* Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone).
* Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware.
* Provide mobile device support (iOS/Android).
* Troubleshoot issues related to Internet Explorer and Google Chrome.
*Systems & Administration Support*
* Assist with Active Directory cleanup, management, and migration activities.
* Support user account management, permissions, and group policy troubleshooting.
* Provide basic exposure-level support for servers and networking equipment.
*Software & Application Support*
* Support custom and line-of-business applications used throughout the organization.
* Provide support for Microsoft 365 applications and user account issues.
* Assist with software installations, updates, and configuration.
*Infrastructure & Backup Support*
* Perform assigned routine VMware environment maintenance tasks.
* Support backup solutions including Veeam and Backup Exec, including monitoring and basic troubleshooting.
* Assist with backup/restore operations when needed.
*Requirements*
* 2+ years of professional IT support experience (desktop, helpdesk, or similar role).
* Strong hands-on experience supporting PCs, laptops, and hardware peripherals.
* Experience with Active Directory user management; exposure to AD migrations preferred.
* Familiarity with Windows 10/11 operating systems.
* Experience supporting Microsoft O365 applications.
* Ability to support commonly used browsers (IE, Chrome).
* Basic understanding of servers, networking concepts, and troubleshooting.
* Experience with VMware, Veeam, or Backup Exec is a strong plus.
* Ability to work independently and manage daily priorities in a busy environment.
* Excellent communication and customer service skills. xevrcyc
We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server, virtualization, and backup technologies.
Thank you,
SierraITS
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
* Health insurance
* Paid time off
Work Location: In person
L2 Field Support Technician
Technical support technician job in Chicago, IL
Required Skills & Experience
• 3-5 years of experience
• Exemplary customer service skills (verbal and written)
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• Microsoft 365 knowledge
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis
• Experience working with processes and procedures in a large organization preferable
• Able to lift 50 lbs. unaided
• Reliable car
Nice to Have Skills & Experience
• Bachelor's degree
• ServiceNow and Ivanti experience
Job Description
Our primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Information Technology Support Associate
Technical support technician job in Joliet, IL
Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager.
Responsibilities
Provide Level 1 support for store and office users via phone, ticketing system, email, or in person.
Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking.
Resolve routine software, hardware, and connectivity issues or escalate when necessary.
Assist with installing, configuring, and updating hardware and software across store locations.
Help maintain back-office systems, time clocks, scanners, and communications tools.
Support the rollout of new equipment, system upgrades, and store technology initiatives.
Ensure devices and systems are maintained according to company standards.
Collaborate with the IT team to improve processes and reduce recurring issues.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred.
2+ years of technical support experience required.
Retail or grocery industry experience is highly preferred, especially with POS or store operations systems.
Basic understanding of computer hardware, networking fundamentals, and mobile devices.
Strong troubleshooting, communication, and customer service skills.
Ability to prioritize tasks and work independently in a fast-paced environment.
Willingness to learn new systems and technologies.
Ability to travel to store locations as needed.
Job Type: Full-time
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Support Lead, ServiceNow IRM and GRC
Technical support technician job in Chicago, IL
Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois.
Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions
Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules
Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs
Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams
Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution
Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions
Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments
Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities
Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status
Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated
Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment
Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders
Desired Skills/Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
5+ years of hands-on experience with ServiceNow IRM
Extensive experience with GRC processes, specifically in a support or maintenance capacity
Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment
Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA)
Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.
In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow
Excellent communication and problem-solving skills
Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Technical Support Specialist
Technical support technician job in Chicago, IL
Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation.
Development
* Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
* Performs routine preventive maintenance tasks in accordance with established practices.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Infrastructure
* Adobe Creative Cloud Suite
* Box Collaborative Storage
* identity management/provisioning
* information security
* Linux Operating System
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft Lync
* Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
* Microsoft SharePoint
* Server hardware
* Storage hardware
* Windows Operating System
Compliance
* FERPA
* FISMA
* HIPAA
* HITECH
Analytical
* critical thinking
* Debugging
* decision making
* judgment
* problem solving
* read & interpret technical drawings
* Troubleshooting
* use-case analysis
Project
* collaboration and teamwork
* facilitate collaboration
* functional documentation
* organizational skills
* planning
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
#LI-MB1
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
IT Support Specialist (Entry Level)
Technical support technician job in Itasca, IL
Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker).
* Support device lifecycle management including provisioning, upgrades, and decommissioning.
Helpdesk Support
* Provide Tier 1 technical support for hardware, software, and network-related issues.
* Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services.
* Manage Active Directory accounts, including password resets and group memberships.
* Respond to user requests via ticketing system, phone, and email.
* Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
Cybersecurity Monitoring
* Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM).
* Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections.
* Escalate potential threats to senior IT staff.
* Support basic compliance and security hygiene initiatives.
Networking Support
* Assist with troubleshooting network connectivity issues.
* Perform basic switch port checks and cable management.
* Document network configurations and changes.
Documentation & Collaboration
* Maintain accurate records of support activities, system configurations, and procedures.
* Collaborate with IT team members on projects and departmental initiatives.
Qualifications
* Associate or bachelor's degree in information technology, computer science, or a related field.
* Strong interest in endpoint management, cybersecurity, and IT support.
* Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
* Excellent communication, troubleshooting, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Eagerness to learn and grow in a dynamic IT environment.
Preferred Skills (Not Required)
* Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM).
* Exposure to cybersecurity platforms and monitoring tools.
* Experience with ticketing systems (e.g., ServiceNow, Jira).
* Basic scripting knowledge (e.g., PowerShell, Bash).
EEO-M/F/D/V
At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.
Benefits and other Compensation Programs
At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):
* Medical, dental and vision
* Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
* 401K plan with a company match - 100% match on the first 5% you contribute
* Short- and Long-term disability coverage
* Life Insurance and AD&D - 100% paid by employer
* Employee Assistance Program (EAP)
Auto-ApplyTechnical Support Specialist II (Chicago, IL, US, 60612)
Technical support technician job in Chicago, IL
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Customer Technical Support Specialist II provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides technical support for the software, as well as specialized support for executing software installations. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics. and collaborating with Customer IT staff to troubleshoot complex issues. The Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests; coding and delivering complex custom queries and reports.
This role is remotely based out of Chicago and will support CST, MST and PST zones.
What You'll do as a Technical Support Specialist II
Project Technical Support
* Delivers successful software implementations, customer upgrades and migrations.
* Provides advanced technical expertise for implementation and upgrade calls with Customers
* Assists and advises Customers with server and workstation set-up
* Loads data into Customer servers.
* Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently.
* Coordinates technical activities and tasks with Customer IT counterparts.
* Document activity and interactions with customer implementations and upgrades
Testing and Documentation support
* Assist in testing new proprietary software
* Identifies areas of software, implementation, installation or maintenance requiring improved documentation
* Writes, reviews and publishes documentation to support software
The Experience, Abilities and Skills Needed
* BS in computer science or closely related field
* 3-7 years of experience working in technical support of computers, network, applications, etc
* Experience in MS SQL Server
* Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
* The ability to diagnose hardware repairs on computers and equipment.
* Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email
* Must exhibit strong problem-solving and analytical skills to understand complex problems and situations
* Must demonstrate attention to detail and responsibility in performing tasks
* Ability to communicate well in high-pressure situations
* Ability to independently research and investigate problems in highly complex and variable environments
* Ability to mentor and support less experienced team members
* Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address
* Experience in programming in MS Access, Java, Visual Basic, C# or similar language would be a bonus
What STERIS Offers
At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.
Here is just a brief overview of what we offer:
* Competitive Pay
* Extensive Paid Time Off and (9) added Holidays.
* Excellent healthcare, dental, and vision benefits
* 401(k) with a company match
* Long/Short term disability coverage
* Parental Leave
* Additional add-on benefits/discounts for programs such as Pet Insurance
* Continued training and educations programs
* Excellent opportunities for advancement in a stable long-term career
* #LI-KS1 #LI-Remote
Pay range for this opportunity is $75,000-90,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit ***************
If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Technology Support II - Application Production support
Technical support technician job in Chicago, IL
JobID: 210681752 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $76,000.00-$105,000.00 Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
* Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
* Improve operational stability and availability through participation in problem management
* Monitor production environments for anomalies and address issues utilizing standard observability tools
* Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
* Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Proficiency in programming languages, including Python and SQL, along with experience using MongoDB
* Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes
* Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
* Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
* Knowledge of one or more general purpose programming languages or automation scripting
* Hands-on experience with Windows, Linux, and networking protocols or languages
Auto-ApplyTechnical Support Specialist
Technical support technician job in Chicago, IL
At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way.
If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide.
Who is BigTime?
BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What You'll Be Accountable for:
* Handle incoming support requests from customers and prospects through various channels, such as live chat and email.
* Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry
* Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
* Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
* Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings
* Work with the product team to discuss/document product enhancement requests coming from customers
Who You Are:
* 1-3 years of customer service experience (software experience is a plus!)
* Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting
* Ability to reproduce and troubleshoot software and data issues reported by customers
* Use core knowledge and on-the-job training to respond to customer requests and queries
* A strong passion for teaching technology to others to set clients up to be self-sufficient
* Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job
* Excellent written and verbal communication skills
* A solutions oriented individual with an interest in learning new technologies
* Ability to be resourceful with impressive critical thinking skills
* Ability to be proactive and work independently. Self motivated to strive!
* Experience supporting Windows, IOS, and Android devices.
* Demonstrated ability to deal with change and be a team player
* Experience with accounting or project management software a plus, especially Quickbooks!
What We Offer:
* Competitive salary and bonus
* Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
* 401k with generous company match
* Paid Parental Leave
* Hybrid work schedule - In office 2-3 times a week in our Chicago office
* Generous time off and paid company holidays
* Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
* Company provided latest technology & software tools
The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses.
Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
desktop support
Technical support technician job in Bannockburn, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Onsite Support
Job ID # Fast Path [18976]
Duration: 1+ Years (Possible Extension)
Location: Bannockburn,IL-60015 Onsite)
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
Information Technology
Technical support technician job in Hoffman Estates, IL
Job DescriptionDescription:
In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!
Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments.
Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration.
Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst.
Responsibilities:
Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability.
Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs.
Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access.
Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures.
IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency.
Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.
Requirements:
On-Call IT Technician - PC, Mac & Desktop - Chicago-Naperville-Elgin
Technical support technician job in Chicago, IL
💼 Job Type: 1099 Independent Contractor (On-Call) 💰 Pay: $35 per hour (on-site) 🗓 Schedule: Flexible / On-Demand - You accept jobs based on your availability
⚠️ Important Note - Read Before Applying
This is not a full-time job and does not guarantee hours.
You will join our on-call technician network as a 1099 independent contractor.
We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM.
You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms.
About the Role
Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients.
You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics.
Key Responsibilities
Diagnose and resolve hardware and software issues on Windows and Mac devices
Troubleshoot OS problems: boot errors, blue/black screens, login failures
Perform clean-ups and system tune-ups for slow/unresponsive machines
Assist with wired and wireless internet connectivity issues
Replace hardware components: hard drives, fans, RAM, etc.
Reinstall or repair Windows/mac OS using bootable USB or recovery tools
Setup and troubleshoot commercial printers and scanners
Add remote support tools or desktop shortcuts as needed
Educate clients with basic how-to or post-service guidance
Document service details and escalate complex problems if necessary
Requirements
2+ years of IT support experience, ideally in the field
Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting
Skilled in hardware replacement and component-level repair
Knowledge of networking basics (LAN/WiFi setup and troubleshooting)
Familiarity with commercial printers/scanners is a plus
Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.)
Reliable vehicle and valid driver's license
Strong communication skills and a professional attitude
Ability to work independently and manage your own time
Benefits
What You Get
Competitive on-site pay: $35/hour
Fully flexible schedule - you only accept jobs when you're available
Be part of a nationally recognized tech service brand
Dispatching, client communication, and billing are handled for you
What to Expect After You Apply
Intro call with one of our recruiters
Electronic onboarding (contractor paperwork, policies, etc.)
Submit a mandatory background check
Provide your preferred availability through our technician portal
Get access to our CRM and start receiving on-call job opportunities in your area
Great For Techs Who...
✅ Want part-time, flexible work without fixed hours
✅ Enjoy working independently and solving a wide range of tech issues
✅ Are looking to supplement their income with on-demand tech work
Auto-ApplyInformation Technology
Technical support technician job in Chicago, IL
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyClient Service Assoicate
Technical support technician job in Chicago, IL
Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.
As a Client Service Associate within JPMorganChase, you will play a pivotal role in managing relationships with our clients, providing support for any issues that may arise with our complex treasury and cash management products and services. With a keen eye for continuous improvement, you will apply innovation and design thinking techniques to enhance the efficiency and resilience of our operating platform. Your role will require you to establish productive relationships with internal stakeholders, leveraging your ability to influence and persuade to drive mutually beneficial outcomes. You will also be expected to demonstrate your data and tech literacy, partnering with Technology and the Business to implement new technology that creates a competitive advantage. Your ability to manage projects, lead aspects of the project management lifecycle, and address concerns with sponsors and impacted parties will be crucial to your success in this role.
Job responsibilities
Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions.
Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement.
Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes.
Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy.
Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties.
Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations.
Identify opportunities for digital tools to offer successful self-service solutions and participate in deal team meetings for new products and services.
Required qualifications, capabilities, and skills
Minimum of 3 years of client-facing work experience in a financial services environment.
Demonstrated experience in managing client relationships and applying innovative techniques for process improvement.
Proven ability to establish and maintain productive relationships with internal stakeholders.
Experience in leveraging data and tech literacy to collaborate with internal teams.
The ability to provide quantifiable reporting and present findings.
Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
Strategic thinking with the ability to adapt to change and demonstrated team-building skills.
Preferred qualifications, capabilities, and skills
Developing ability to mentor team members to enhance their skills and foster a collaborative service environment.
Developing proficiency in strategic planning to align client services with organizational goals and client needs.
Proven ability to build and maintain strong client relationships to support long-term business success.
Developing experience learning new operating models, technologies, and industry trends.
Auto-ApplyIT Technician - Full Time
Technical support technician job in Chicago, IL
Why Bally's: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As an IT Technician, install and maintain computer systems and networks. You will also instruct users of the systems to ensure appropriate, efficient, and safe usage of the IT infrastructure.
Responsibilities:
* Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
* Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
* Set up workstations with computers and necessary peripheral devices
* Check computer hardware to ensure proper and efficient functionality
* Install and configure appropriate software and functions according to specifications
* Develop and maintain local networks in ways that optimize performance
* Ensure security and privacy of networks and computer systems
* Provide orientation and guidance to users on how to operate new software and computer equipment
* Organize and schedule upgrades and maintenance without deterring others from completing their work
* Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etcetera)
* Maintain records and logs of repairs and fixes and maintenance schedule
* Identify computer or network equipment shortages and place orders
* Perform other duties as assigned
Qualifications:
* Must be 21 years of age or older
* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
* Must have a high school diploma or equivalent
* Must have practical experience installing and maintaining systems
* Must have excellent communication, and analytical
* Must have open work availability to work nights, weekends, and holidays
Casino Experience Preferred.
What's in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts
* Target Salary Range: $21.50 - $25.75/hr
Physical Demands & Work Environment:
* Frequently required to lift up to a maximum of 30 pounds
* Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
* The work environment contains bright lights, loud noise, and stressful situations.
Information Technician
Technical support technician job in East Chicago, IN
# # Under general supervision of Staff Pharmacist and according to precise procedures, assists pharmacist in filling prescriptions by interpreting, preparing, and distributing medications. Fills medication orders with appropriate medications (for review and approval by a Registered Pharmacist). Transcribes and enters physicians# orders into the computer, price prescriptions and supplies, enters charges and performs associated duties. Maintains computer operations/billing functions for St. Catherine Hospital. In addition, assists with the pharmacy computer operations/billing functions for the System. #Education/Experience A high school diploma is required. Previous experience in a hospital or retail pharmacy for a minimum of 2 years, completion of a technician training course, or eligibility to complete in-house training program is required. Must have basic typing skills and a working knowledge of the names of medications and the ability to perform common pharmaceutical calculations is preferred. State of Indiana licensure as a Pharmacy Technician required. Comprehensive Benefits Program (Not all inclusive) Medical, dental and vision coverage####### Healthcare and Dependent Care Spending Accounts Retirement savings plan Life insurance and disability coverage options Fitness center discount program Tuition assistance and career development Paid Time Off Wellness, reward and recognition programs Employee Assistance Program # Counseling, nutritional and financial education, etc. Perks - Instant Discounts # Exclusive Deals on hotels, food, clothing, etc. # Join our team of healthcare professionals at Powers Health # Apply today! We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, CHS/Powers Health offers a competitive wage and benefits package along with the necessary tools, resources and mentoring opportunities to support your career advancement goals. #
Position Summary
Under general supervision of Staff Pharmacist and according to precise procedures, assists pharmacist in filling prescriptions by interpreting, preparing, and distributing medications. Fills medication orders with appropriate medications (for review and approval by a Registered Pharmacist). Transcribes and enters physicians' orders into the computer, price prescriptions and supplies, enters charges and performs associated duties. Maintains computer operations/billing functions for St. Catherine Hospital. In addition, assists with the pharmacy computer operations/billing functions for the System.
Education/Experience
* A high school diploma is required.
* Previous experience in a hospital or retail pharmacy for a minimum of 2 years, completion of a technician training course, or eligibility to complete in-house training program is required.
* Must have basic typing skills and a working knowledge of the names of medications and the ability to perform common pharmaceutical calculations is preferred.
* State of Indiana licensure as a Pharmacy Technician required.
Comprehensive Benefits Program (Not all inclusive)
* Medical, dental and vision coverage
* Healthcare and Dependent Care Spending Accounts
* Retirement savings plan
* Life insurance and disability coverage options
* Fitness center discount program
* Tuition assistance and career development
* Paid Time Off
* Wellness, reward and recognition programs
* Employee Assistance Program - Counseling, nutritional and financial education, etc.
* Perks - Instant Discounts & Exclusive Deals on hotels, food, clothing, etc.
Join our team of healthcare professionals at
Powers Health
Apply today!
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, CHS/Powers Health offers a competitive wage and benefits package along with the necessary tools, resources and mentoring opportunities to support your career advancement goals.
IT Technician
Technical support technician job in McHenry, IL
This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
● Network Administration (Maintain, Troubleshoot, Repair)
● Maintaining & repairing 50-200 computers & 50+ servers
● Troubleshooting of software/hardware issues
● Reload and repair PC as needed.
● Maintain On and Offsite backups.
● Server Administration knowledge
● Phone System knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Technician
Technical support technician job in Burns Harbor, IN
Job DescriptionJoin a growing automotive group with over 111 years of history. At the Graff Automotive Group, we're committed to innovation, community, and excellence. We're looking for a skilled IT Technician to support our multi-dealership campus , ensuring that our technology systems are secure, efficient, and aligned with the needs of our business and team members The IT Technician will install, maintain, and support computers, networks, and systems across the Graff Auto Campus. This role requires a proactive problem solver who can manage day-to-day support requests while maintaining compliance with IT policies and security protocols.You'll collaborate closely with dealership staff, the Group IT Team Lead, and IT Director to ensure smooth operations across multiple stores and departments.Key Responsibilities
Serve as the on-site technical resource for assigned location(s), following direction from IT leadership.
Ensure compliance with company IT policies and security standards.
Set up, maintain, and troubleshoot workstations, printers, routers, and other peripherals.
Deploy and configure software to meet operational requirements.
Provide user guidance and support for hardware, software, and new equipment.
Monitor and maintain network performance and security.
Schedule and execute system upgrades with minimal disruption to dealership operations.
Diagnose and resolve hardware/software issues efficiently, documenting all work performed.
Maintain accurate records of IT inventory, repairs, and maintenance schedules.
Collaborate with vendors and end users to resolve technical issues and fulfill equipment needs.
Qualifications
Proven experience as an IT Technician or in a similar support role.
Experience in a help desk or multi-location support environment.
Familiarity with Dealership Management Systems (DMS) and automotive OEM software is a plus.
Strong knowledge of Windows 11 and Microsoft Office 365; GSuite familiarity is a plus.
Understanding of internet security, data privacy, and network fundamentals.
Excellent troubleshooting, communication, and documentation skills.
Strong organizational and time management abilities.
Must be able to occasionally travel between locations within the Graff Auto Campus.
Why Graff?
Be part of a team-oriented organization built on integrity and innovation.
Work within a state-of-the-art, multi-brand automotive campus.
Competitive pay and benefits package.
Opportunities for growth and professional development within a trusted family-owned group that's been serving customers since 1914.
desktop support
Technical support technician job in Naperville, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title
:
Desktop Support Representative Onsite Support
Location: naperville,il
Duration: 1+ years
Skills Overview
Deskside Support Tech. Must be experienced in DESKSIDE support
·
Win7/Win XP OS support
. Troubleshooting
·
Office 2003/2007/2010 support
·
Executive end user trouble shooting skills
·
Dell hardware
·
Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************