Technical support technician jobs in Brandon, FL

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule Respond to customers via deskside, phone, email or MS Teams chat Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications Ability to work well in a team as well as individually Ability to lift up to 50 pounds Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred Certification in CompTIA A+, Network+ or MCP a strong plus 4 to 5 years of hand-on experience in fast-paced environment Experience supporting on-site and remote users in a Windows based environment for over 1,000 users Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: Ability to image computers on site as well as keep all on-site hardware inventory ERP system knowledge a plus Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange Competent in handling software licensing process Ability to work efficiently under a fast-paced work environment while managing multiple priorities Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users Strong logical & analytical skills Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. Ability to learn new technical and business concepts very quickly Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

*Anticipated Vacancy* *Open Until Filled* Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services. EDUCATION, TRAINING & EXPERIENCE Master's degree in education or a closely related field Experience with development and implementation of professional development training Experience with program evaluation strategies and methods Experience in the assessment of student skills using a variety of formal and informal assessment tools Experience with the implementation of a Multi-Tiered System of Supports at the school or district level CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate PREFERRED QUALIFICATION School based Leadership experience School Psychologist experience Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data. Click here for Job Description. Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2L5DY Location: TAMPA ,FL 33609 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. The support platform is Microsoft OS including Win7 and some Win10 (piloting). OS troubleshooting, imaging, and builds. Outlook PST files. Additional Information For more information, Please contact Shubham ************

Job Title: TECHNICAL AND LOGISTICAL SERVICES SUPPORT SME (TLSSS) Company: Sugpiat Defense Salary: DOE Reports To: Program Manager Job Locations: US-FL-TAMPA & US-NC-FAYETTEVILLE FLSA Status: Exempt Sugpiat Defense is deeply committed to providing high-quality service to those who defend us. Our mission is to ensure mission assurance and execution for our customers and warfighters by providing a range of services, including intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. Summary: Sugpiat Defense is seeking TECHNICAL AND LOGISTICAL SERVICES SUPPORT SME (ALS) personnel to support our DoD Client. We are focused on delivering innovative operations and solutions through proven successful methods. Qualified personnel will provide technical and logistical training services in support of existing and future JHQ/JTF training management programs, curricula, exercise regimens, and other actions of training interest for establishing, sustaining, and enhancing the performance of a JHQ/JTF capability. As guided by Joint publications and doctrine, technical support must include services assisting in the design, development, management, operations, maintenance, and evaluation and testing of current or prospective JHQ/JTF: training and exercise programs and their enabling processes; specialized qualification or orientation courses; and exercise events - simulated or otherwise. Technical support services must be performed by personnel with demonstrated experience working jointly with JHQ/JTFs to support commands, agencies, organizations, and mission partners. Ensures effective support is provided to JHQ/JTF operations and Mission Support Element (MSE) efforts at Ft. Liberty, NC, by leveraging and employing the USSOCOM enterprise's resources and capabilities - coordinating with other supporting commands, agencies, and mission partners as needed. They must independently and proactively undertake the following tasks: Essential Job Functions: • Develop, update, and deliver JHQ/JTF staff training courses and related courseware as required. • Facilitate the execution of training courses when, where, and how needed (e.g., virtually, mobile training team, fixed-site facility, hybrid (virtual & fixed-site facility), with chosen means allowing maximum participation from the training audience. • Provide technical and logistical engineering services to install and integrate new and existing technology, equipment, and other training and support equipment as required. • Analyze and resolve technical problems discovered during the initial installation and enduring use of JHQ/JTF-related training and support equipment, employing and continuously updating the configuration baseline for all equipment. • Perform JHQ/JTF-related training and support equipment technical verification requirements (e.g., physical, functional, performance, cost, etc.) and validations tasks (e.g., support documentation, system safety, reliability and maintainability, electromagnetic compatibility, system performance, etc.). • Design, develop, and execute a JHQ/JTF assessment program for USSOCOM and, from it, provide analysis to inform and optimize future employment of the JHQ/JTF capability, its staff, and mission partners. • Coordinate USSOCOM and JHQ/JTF staff actions to acquire and sustain supplies and materials. • Provide J37 FORGEN Branch Chief and staff timely, detailed, and analysis-based reports concerning JHQ/JTF and MSE support requirements and proposed sourcing solutions. • Provide updates to the J37 FORGEN Branch Chief and JHQ/JTF leadership on assigned Lines of Effort (LOE) and assigned projects. • Assist in activities involved in the force generation and sustainment of JHQ/JTF as directed by USSOCOM. • Coordinate SOF and align them to the resourcing requirements specified in plans, orders, and other planning documents; identify resourcing gaps in these documents and suggest revisions to remedy them. • Review and track SOF requirements derived from agreements with DoD services, supporting agencies, and Geographic Combatant Commanders (GCC). • Plans, organizes, and directs JHQ/JTF-related activities concerning the acquisition, shipment, sustainment, and management/control of accountable items under the needs of the supported organization(s) and in compliance with legal and regulatory requirements. • Plans, organizes, and supervises the review and development of JHQ/JTF Joint Tables of Allowance (JTAs) and the development of equipment JTAs for the supported organization(s). Required Qualifications: • 3 years experience working directly with the DoD with deploying elements. • 5 years experience working in logistic activities in a military environment. • Demonstrated knowledge of technical and/or logistical management operations and associated planning, coordinating, and/or evaluating involved in achieving deployment and execution readiness when providing contingency support to JHQ/JTFs - to include the identification and resolution of technical and/or logistical command and control issues. • Comprehensive knowledge of theater special operations missions, organizations, systems, and programs - and the ability to manage, monitor, and perform a wide variety of functions relevant to sustaining the structure and supporting processes for continuously and rapidly meeting current and future technical and/or logistical support requirements of a JHQ/JTF. • Ability to establish mission-aligned program/policy goals and the structure and processes necessary to resource, communicate, document, implement, and continuously adapt them to meet the unique requirements of a JHQ/JTF. • Experience using prescribed DOD procedures/processes to procure, manage, and account for JHQ/JTF-related resources; able to employ and utilize supporting information systems and technological resources involved in carrying out such activities. • Current DoD Top Secret clearance and eligible for SCI access PHYSICAL DEMANDS AND WORK ENVIRONMENT: The work environment and physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to walk, stand, or sit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is occasionally required to climb ladders or stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance, stoop, kneel, crouch, or crawl; and get in and out of vehicles. The employee must occasionally lift and/or move small or large objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. While performing the outdoor field duties of this job, the employee will also be exposed to outside weather conditions and other conditions such as loud noises, fumes, odors, dust, etc. This position may require travel. Note: This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not to be constructed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, they do not establish a contract for employment and are subject to change at the direction of Akhiok-Kaguyak, Inc. Akhiok-Kaguyak, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Akhiok-Kaguyak offers preference to qualified Akhiok-Kaguyak Native Corporation Shareholders and their descendants and spouses and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Public Law 100-241 and Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2003-2(i).

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in programming languages, including Python and SQL, along with experience using MongoDB Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Hands-on experience with Windows, Linux, and networking protocols or languages

GARAGE DOOR SERVICE TECHNICIAN Banko Overhead Doors has been serving West Central Florida since 1984, providing residential and commercial garage door products and services in Hillsborough, Pinellas, Manatee, Sarasota, Pasco, Polk, Orange and Hernando Counties. We are currently seeking experienced full-time Garage Door Installers and Service Technicians to join our team. With a career at Banko Overhead Doors you become part of a team thats recognized for their commitment to customer service, with an A+ rating with the BBB, and the Angies List Super Service Award. Our employees are the key to our success. We provide education and training to ensure each person and company division is armed with the best tools in the business. About the Job The Garage Door Service Technician is responsible for the construction, installation, and/or maintenance of overhead garage doors. In this career, you work with carpentry tools and various materials to install, repair, maintain, or replace doors. You must be able to operate hand and power tools, lift heavy materials, and drive to job sites to assess work and complete necessary actions. Before finishing a job, you ensure the garage door opener, and all electronic components are working properly. You communicate directly with clients to provide satisfactory customer service. A garage door technician is also responsible for documenting work and maintaining inventory. Other Duties: Safely operating company vehicle Maintaining a safe and clean work site, equipment, and company vehicle Assisting with commercial and residential garage door issues Review work orders for accuracy and completeness before departing the job site Working hand in hand with management to ensure all job site readiness and reporting any issues immediately About You: You are skilled in your profession, and you are confident in your abilities to demonstrate those skills, you are a team player, you are organized, innovative, and you have an excellent work ethic. You have relevant proven prior experience in a related field of garage door and opener service construction, framing, HVAC or related field. You can work an entire shift on your feet, you dont mind working in outdoor conditions, and you pride yourself on safety, accuracy, and speed. High school diploma or GED required Mechanically inclined Experience with commercial garage doors, a plus Ability to work a full time schedule Valid and clean 3 consecutive year driving record Physical ability to work on feet and carry/move objects weighing up to 70+ lbs. Ability to successfully pass pre-employment background check and drug screen Ability to communicate with the customer in an up-sell and solution-based conversation Ability to read and understand directions and instructions Comfortable with face-to-face customer interactions Strong communication skills Flexible, do whatever it takes approach Aptitude for problem solving; ability to determine solutions for customers Comfortable with piece rate work Whats in it For You? Weekly pay A competitive salary, comprehensive benefits package, paid vacation and holiday pay Company vehicle Company provided uniforms Hours: 10am-7pm Opportunities for overtime Work with a professional staff that has a passion for the work they do Opportunity for growth within the organization A positive work environment and team-oriented company culture It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities. {Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. } Compensation details: 23-25 Hourly Wage PI1df29cb4d3f9-31181-39005388

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description: Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job Responsibilities: Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities, and Skills: 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in programming languages, including Python and SQL, along with experience using MongoDB Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred Qualifications, Capabilities, and Skills: Knowledge of one or more general purpose programming languages or automation scripting Hands-on experience with Windows, Linux, and networking protocols or languages

The Production Support Consultant is responsible for building strong relationships to manage installed customer accounts. You will serve as the primary liaison between MHK and our customers. The key to this role is establishing a strong relationship with your assigned customer(s) and understanding their specific business needs. You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, and manage minor projects. You will also be mindful of ways to continuously improve your assigned customers' processes by using increased MHK software functionality to generate additional revenue for MHK. *This position will support West Coast client(s) and work on 12pm - 8pm ET time. Responsibilities: * Represent MHK by acting as a central point of contact for assigned customer(s) * Build rapport quickly; reliably meets agreed timelines; captures and relays client feedback * Grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client's goals and use cases. Consistency creates reliability, and the client's success is MHK's success. * Maintain a detailed knowledge of the customer's business processes and systems * Provide expert guidance and support, becoming a go-to resource for client needs * Effectively communicate CMS compliance changes as issued by MHK Compliance * Coordinate configuration and/or code deployments as necessary * Track, triage and resolve reported defects and support client configuration questions * Facilitate weekly client meetings, work through priority issues, and plan future initiatives * Coordinate training of the MHK application * Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies * Review MHK enhancements with clients * Coordinate the work of both support and development resources when required * Collaborate to identify changes in scope in accordance with change control procedures * Allocate, and approve resource bookings and manage time in time reporting system * Collaborate to meet Service Level Agreements for assigned customers * Travel to client sites as necessary (less than 20% annually) * Perform other duties as assigned Education: * Bachelor's Degree preferred; will consider combination of experience and education Experience/Skills: * A minimum of 2 years of professional experience in client software support, specifically assisting in a business-to-business customer setting, is required. * Moderate technical exposure to SQL statements and writing basic SQL queries is preferred * Experience with Jira or other ticketing tools, as well as Microsoft Office suite is preferred * Excellent presentation, communication, and customer service skills * Ability to communicate complex problems in an easily understood manner * Ability to effectively communicate client business needs to technical staff * Attention to detail and excellent analytical skills * Managed Care knowledge/experience is strongly preferred * Health insurance industry experience/knowledge is strongly preferred * Well organized with the ability to prioritize and handle multiple assignments * Demonstrable aptitude to become proficient as a user in MHK software modules * Project management / implementation support experience is preferred * Previous experience with the MHK application or similar software is a plus. * Ability to support West Coast hours 9-5pm PST / 12pm - 8pm ET At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member's health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes. Benefits Snapshot: * Medical, vision, and dental plans for full time employees * 401(k) offered with a generous match * Benefits begin on first day of the month following employment * Exercise/Health Club reimbursement opportunity * Monthly dependent care reimbursement opportunity * Short Term and Long Term disability * Basic Term Life and AD&D Insurance Paid Time Off * 18 days Paid Time Off * 15 Company Paid Holidays EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always be aware of Recruitment Fraud

Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $30.00/hr

Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture and protection against modern-day threats, whether in-office or remote. We leverage cutting-edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing: In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For: We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and mac OS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter: You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism-and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be: This is an in-office position with a schedule of Monday through Friday, 12:00 PM to 9:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. We cover events & tech operational needs at Benchmark International Arena, Embarc Collective and limited support for Yeungling Center on an as-needed basis. This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members. GAME/EVENT RESPONSIBILITIES PT IT Tech will be initially working Arena event/arena support and occasional Tier 1 support at Embarc Collective. Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide all end -users and guests a positive first impression by offering World Class Service Monitor service desk ticketing system and resolve tickets in an efficient manner Respond to all IT incidents during assigned shifts on-site or via phone or email Troubleshoot and resolve a variety of computer issues Enforce IT policies and procedures, document work appropriately Remove malware and install utility software to protect various systems and enforce computer security measures Install hardware and software as needed Maintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment Assist in the resolution of issues that arise with multi-functional devices and printers Analyze and recover systems when malfunction occurs Assist with wireless and wired networking and telecommunications systems as directed Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution Any additional tasks deemed necessary for proper execution of IT department responsibilities QUALIFICATIONS Must be 18 years old with high school diploma or GED required Must successfully complete pre-employment background check screening 1-3 years of related IT experience Motivated and positive, high-energy attitude Ability to work in a fast-paced environment Ability to work both independently and in team environments Detail oriented w/ excellent organizational skills Creative and proactive problem solver Excellent interpersonal skills Strong work ethic and punctuality Effective communication skills and ability to promptly and properly document work is critical Endurance to stand for long periods of time Ability to work a flexible schedule including days, nights, weekends and select holidays in a seasonal capacity Ability to lift and carry up to 34.5 lbs. with or without accommodation We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Work Hours: Monday-Friday 8:00am-5:00pm Expected Starting Annual Range: $89,760.52 - $118,932.69 Highly responsible technical and professional information technology work that is strategic and supervisory in nature. It requires an incumbent to produce the most advanced expert analytical, technical, and administrative work products in support of mission critical operations. The incumbent performs as the highest-level subject matter expert managing and leading in assigned fields, and is accountable for personnel, work products, standards, policies, procedures, and information technology assets. The incumbent identifies and resolves the most complex work problems of a nature that enables and supports strategic initiatives and provides guidance and direction to lower-level employees in order to achieve and sustain a high-performing organization and overall customer satisfaction. Work products include analysis, design, development, configuration, testing, training, documentation, and production support; and routinely requires leadership, initiative, creativity, and original thinking that is generally performed independently, or under the general guidance of senior management, with extensive latitude for individual and team initiative, judgment, and discretion. The incumbent works with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership. The incumbent reports to a senior manager, or designee. Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause. Working Conditions: Indoor/office situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 75 lbs. with assistance. Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position The incumbent is an effective team builder and provides broad leadership skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and delegates and manages the work of others. The incumbent motivates others and is a catalyst for change committed to challenging the status quo; and oversees business process disciplines in performing work assignments in an effective and efficient manner, while leading continuous improvements. Assesses resources and capabilities to influence, develop, and motivate others to change or improve standards, policies, procedures, and work plans to enable high-performance. Creates project plans, executes, and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controls; with a demonstrated ability to prioritize tasks for both self and others. The incumbent creates and instills a shared vision within others, and has the ability to coach, mentor, and guide others to achieve that vision through others. Leverages the PMO for planning, implementing, reporting and evaluating work; and champions the discipline of project management. Creates business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship. Provides for service level criteria and meets or exceeds service level commitments in pursuit of customer satisfaction. Manages customer expectations through Business Relationship Management. Stays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Directs and performs analysis and evaluation for the selection of vendor-supplied work products including hardware, software, and services, determining optimum business solutions that meet design specifications and customer expectations. Acts as a liaison with customers and vendors to coordinate resolution of complex problems. Leverages and enforces industry best practices for the protection of information assets. Monitors system and sub-system performance and adjusts control parameters and service levels to achieve optimal outcomes. Provides reports of workload capacity, resource utilization, cost recovery, and other financial information. Takes ownership for troubleshooting highly complex technical, organizational, and controversial problems and projects, and provides corrective actions while instilling a sense of urgency. Regularly prepares and delivers verbal and written presentations to peers, executives and customers at various levels of the organization. Creates employee developmental plans, and evaluates, counsels, and rates organizational and employee performance. Trains and mentors' colleagues and lower-level employees as a subject matter expert. Performs other related work (including weather or extreme emergency duties) as required. Incumbent must possess certifications, and be recognized as an expert in the field, with prior leadership or supervisory responsibility in subject matter areas including both general knowledge and advanced expert-level proficiency in three (3) or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development. Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments. Must be committed to self-development. Ten (10) years of combined education, formal technical training, and professional leadership experience in directly related and highly-advanced fields of information technology, management information services, computer science, engineering, or an occupation evidencing competency in computer and interpersonal skills encompassing a broad range of diverse business processes, including supervision and team leadership with a focus on customer service and outcomes; or Eight years of relevant information technology experience and an Associate Degree in information technology, computer science, computer technology, or related field; or Six years of relevant information technology experience and a Bachelor Degree in information technology, computer science, computer technology, or related field; or Four years of relevant information technology experience and a Master Degree in information technology, computer science, computer technology, or related field; or Equivalent combination of education, training, and experience in information technology. Three (3) years of professional team leadership or supervisory experience. May Also Require: Assignment to work a variety of work schedules including compulsory work periods such as call-outs, maintenance windows, special assignments, emergencies, and disaster situations. Candidate to demonstrate competencies and possess certifications in one or more specific fields. Other highly desirable knowledge, skills, abilities, and credentials relevant to the position such as ITIL, EPAS, SDLC, PMBOK, and other related certifications Knowledge, Skills, and Abilities: Knowledge in standard office practices, policies, procedures, personal computers, operating systems and related software applications. Knowledge and proficiency in negotiating contract terms and conditions. Ability to multi-task, with proficiency in managing personal daily activities and complex problems and projects for self and others that may cross section and organizational boundaries. Proficiency in the use of reference materials to research and solve the most complex problems. Proficiency in the application of methods and theory in resolving the most complex problems. Proficiency in applying new technologies, soft skills and procedures to gain acceptance. Ability to be an effective team builder, and to work with others to lead or mentor teams and facilitate groups to achieve success through others. Ability to use interpersonal skills to influence and inspire others to follow, and to facilitate and foster open communication and cooperation within the organization and with customer groups to build an effective team environment. Ability to prepare and deliver effective presentations at various levels. Ability to use diplomacy in dealing with difficult customers and delivery of business services. Ability to communicate effectively, both verbally and in writing, with peers and others in a clear and concise manner. Ability to communicate with tact, patience and courtesy at all levels of the organization. Ability to assist lower-level personnel with training of new technologies, processes, and procedures. Ability to establish and maintain effective work relationships, both inside and outside of the work section. Ability to self-develop relevant job-related skills for current and future roles. Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures. Ability to identify and take ownership of a team for troubleshooting and resolving the most complex problems. Ability to distinguish between relevant and irrelevant information to make logical decisions and provide solutions to individual and organizational problems. Ability to see things not as they are, but as they could be, with ability to motivate and influence others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness, quality, and productivity. Knowledge and commitment to quality workmanship, dependability, and the principles of accountability, civility, and ethics.

Temporary Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: 18.00 Job Functions: The Seasonal Tent IT Technician ensures proper operation of computer, audio, and video equipment in our holiday tents, enabling end users and clients to perform their tasks effectively. Responsibilities include installing, diagnosing, repairing, and maintaining PC hardware, sound systems, and video equipment to ensure optimal performance. This role involves receiving, prioritizing, documenting, and actively resolving issues reported via phone, email, or in person. Essential Responsibilities: Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or via email Perform troubleshooting using diagnostic techniques and relevant questioning Determine the best solution based on the issue and details provided by customers Escalate unresolved issues to the next level of support personnel Record events, problems, and resolutions in support logs Follow up and update customer status and information Relay customer feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to support procedures Work the hours consistent with the tent operations which may include early mornings to late afternoons as well as some weekend work. Tentative Schedule: October 15 - November 1: Tent Setup (All Tents) - All Day, Schedule TBD (weekdays) November 10: 8:15 AM - 9:15 AM November 11: 8:15 AM - 9:15 AM November 17: 8:15 AM - 9:15 AM November 20 - 22: 8:30 AM - 5:30 PM November 24: 8:15 AM - 9:15 AM November 25: 8:30 AM - 5:30 PM November 26: 8:30 AM - 1:00 PM December 1: 8:15 AM - 9:15 AM December 2: 8:15 AM - 9:15 AM December 8: 8:15 AM - 9:15 AM December 13: 8:30 AM - 5:30 PM December 18 - 20: 8:30 AM - 5:30 PM December 22 - 23: 8:30 AM - 5:30 PM December 29 - 31: Tent Teardown (All Tents) - All Day, Schedule TBD (weekdays) Requirements Education and Experience: Proven experience as a help desk technician or in an IT customer support role Skills Requirements: Tech-savvy with working knowledge of computer hardware, video projectors, and TVs Familiarity with soundboards, DMX cabling, and speakers is a plus Solid understanding of Windows systems, iPads, mobile devices, and other tech products Proficiency with Microsoft tools such as Teams, Excel, and Word Ability to diagnose and resolve basic technical issues Excellent communication skills and proficiency in English Customer-oriented and calm under pressure Physical Requirements: Must be able to tolerate outdoor temperatures consistent with Florida's climate Must be able to stand, walk, bend, stoop, and stretch for prolonged periods Must be able to lift 50 lbs. or more Must be able to work in and operate a scissor lift at heights up to 40 feet Must provide in-person, hands-on technical support at the deskside level and work in outdoor environments Other: Must be legally authorized to work in the United States Must pass required pre-employment background screening Must have a valid driver's license and a clean driving record Must be available to work flexible schedules during the holiday season (October-December) and special events Must be able to work at our tent locations in St. Pete, Tampa, and Pasco, FL Must have reliable transportation and be able to travel between tent sites as needed Must be available for regular hours, with possible weekend work and open availability; some local travel may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************

Job Code **4671** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4671) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **AEGIS IT Engineering Technician IV.** **Position Responsibilities:** + **_US Citizen_** + **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._** + High School Diploma or Equivalent. + Within the last ten years, have a minimum of four (4) years full-time technician experience leading maintenance, installation, test, or repair of AEGIS computers, peripherals, networking and display systems. + Experience with interpreting Equipment technical manuals, mechanical and electrical drawings. + A working knowledge of Microsoft Outlook, Word and Excel. + A working knowledge of Maintenance and Material Management (3M). + Experience at Regional Maintenance Centers (RMC) is advantageous. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in programming languages, including Python and SQL, along with experience using MongoDB Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Hands-on experience with Windows, Linux, and networking protocols or languages JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in programming languages, including Python and SQL, along with experience using MongoDB Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Hands-on experience with Windows, Linux, and networking protocols or languages

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Job responsibilities** + Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm + Improve operational stability and availability through participation in problem management + Monitor production environments for anomalies and address issues utilizing standard observability tools + Assist in the escalation and communication of issues and solutions to the business and technology stakeholders + Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure **Required qualifications, capabilities, and skills** + 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Proficiency in programming languages, including Python and SQL, along with experience using MongoDB + Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes + Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. + Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework **Preferred qualifications, capabilities, and skills** + Knowledge of one or more general purpose programming languages or automation scripting + Hands-on experience with Windows, Linux, and networking protocols or languages JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans