Technical support technician jobs in Carlisle, PA

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. Our site at York provides advanced 3PL solutions to a premium Automotive brand and manages complex engineering services. We're a fast-paced, quality-driven automotive warehouse supporting some of the biggest names in the industry. Our Field Services Technician would support our technology infrastructure that powers logistics operations, ensuring hardware, software, and network systems run smoothly to minimize downtime and maximize efficiency.This is morning shift role and work hours would be Monday-Thursday 6:30am to 5pm . About the Role * Responsible for maintaining standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Provide first level support to the incident management activities in the plant and problem and change management activities for the site, including weekend, holiday and after hours support when required. * Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. Qlik Sense and PowerBI. * Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. * Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users. * Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support. * Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. * Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. * Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets. * Other duties as assigned Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: York PA Nearest Secondary Market: Lancaster Job Segment: Logistics, Auto Technician, Supply Chain, Network Engineer, Operations, Automotive, Engineering

Position: Help Desk Technician Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As a Help Desk Technician at West Shore Home, you will assist with technical support set up with initiatives, integrations and other systems projects as assigned. Key Role Accountabilities: Point of contact for onboarding, transferring, and offboarding users from West Shore Home systems to ensure these processes operate efficiently. Manage and maintain the inventory of all computers, laptops, and mobile devices. Triage of IT support tickets by taking action to ensure all incoming tickets are handled appropriately. Possess basic troubleshooting skills on a variety of hardware and software. Possess strong documentation skills to enable you to record events, problems, and resolutions in logs to better troubleshoot issues in the future, allowing IT to provide faster results. Minimum Requirements: Proficient in Microsoft Office A+ Certification a bonus Working knowledge of Microsoft Windows, MAC, and IOS operating systems Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) Retirement Plan with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #CORPKH

Company: Lucayan Technology Solutions LLC Employment Type: Full-Time Lucayan Technology Solutions LLC is seeking an Information Technology & Media Support Specialist to provide IT, knowledge management, and media services in support of the U.S. Army Security Force Assistance & Stability Integration Directorate (SFASID). This position plays a critical role in supporting SFASID's mission by managing its digital platforms, knowledge repositories, and multimedia communications to ensure information is accessible, accurate, and effectively delivered to stakeholders worldwide. Key Responsibilities Serve as data administrator and content organizer for SFASID's website, SharePoint™ portal, Army 365 systems, and social media platforms. Manage and update digital publications, video streams, and web content, ensuring timely dissemination of SFASID information. Provide Defense Visual Information Distribution Service (DVIDS) support by submitting, cataloging, tagging, and publishing audio, video, podcasts, and imagery. Maintain and organize lessons learned databases, linking reports, after-action reviews, and knowledge products to internal and external repositories. Support the SFASID Publications Manager with digital repository upkeep, posting bulletins, and ensuring publications are accessible within 48 hours of release. Monitor and track RFIs and ISRs, recommending updates to FAQs and supporting rapid response efforts. Provide IT, audio/visual, and media support for SFASID conferences, events, and simulcasts, including online registration and streaming. Minimum Qualifications U.S. Citizen with ability to obtain installation access. High School Diploma or equivalent (Bachelor's degree in IT, Media, or Communications preferred). Experience with IT support, digital content management, or knowledge management systems. Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages). Ability to manage multimedia integration (video, audio, graphics) for digital and web products. Required Qualifications Favorable NACI for Common Access Card (CAC) eligibility and DoD network access. Demonstrated ability to provide DVIDS media support. Familiarity with Knowledge Management systems and Communities of Practice/Interest. Strong organizational, communication, and collaboration skills. Security Clearance & Certifications Clearance: Favorable National Agency Check with Inquiries (NACI). Training/Certifications (must complete or maintain): Anti-Terrorism (AT) Level I Training. iWATCH Army Security Awareness Training. OPSEC Level I Training (initial and annual). DoD Cyber Awareness Training. DoD 8570.01-M IA/IT baseline certification within 6 months of appointment. Work Environment Duty Station: Carlisle Barracks, PA (onsite required). Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays. Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners. Why Join Lucayan Technology Solutions LLC? Be part of a mission-driven team supporting the U.S. Army's peacekeeping and stability operations. Contribute to the digital transformation and knowledge management of a premier Army Institute. Competitive compensation, comprehensive benefits, and growth opportunities in defense IT and media operations.

About Electrosonic Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. About the role The Onsite Technician will be based at our client's location and must be experienced in museum and entertainment venues supporting high-quality audiovisual services and have a proven track record as a Tier 1 & Tier 2 AV tech as described below. This role involves providing general AV support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers, including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies. This role requires a detail-minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in an historical museum and visitor's center environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed. What you'll do AV Technician TIER 1 * Able to identify and describe typical systems, their components, cables and terminations used in AV systems * AV System knowledge gained in a service or operational environment * Experience operating, troubleshooting and supporting a variety of AV systems * Ability to navigate system project files in an effort to provide and request additional support * Experience with AV tools, common test equipment, and commissioning requirements * Basic understanding of network architecture * Understanding of control system software * Understanding of DSP and related software * Understanding of media servers and content streaming * Understanding of typical digital signage systems and associated networks * Knowledge of Health and Safety rules and workplace safety * AVIXA Technologist Certification or ability to complete it within 12 months of hire date is preferred AV Technician TIER 2 (all of tier 1 plus) * Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments * Ability to read, understand and convey schematics from CAD files * Proficient understanding of Network Architecture and IT systems * Experience with small live event support operating Audio Mixers and Wireless Mic's that include: Mackie -1642 VLZ3 / Behringer - X32 Producer / Shure SLXD & BLX wireless * Experience with alignment, blending, and color balance with Christie, Panasonic and Vivitek brand projectors * Experience with the following Content Servers: 7th Sense & Alcorn McBride * Experience or training on Control system software including, but not limited to; Medialon, Extron, AMX, Alcorn McBride, etc. * Experience or training on DSP's and related software including, but not limited to; QSC - Q-SYS Core 110F, Biamp - TesiraFORTE AI, etc. * Experience with Interactive elements that include ELOTouch * Experience with various AV associated equipment that includes: Digital displays, Video & Audio extenders, Presentation Switchers and more * Liaising with vendor and OEM wherever needed to restore the services. * Experience with remote monitoring tools which may include QSC, Medialon, * Experience and training on typical digital signage systems, tools and associated networks NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the client evolve. Qualifications * Strong customer service skills in interacting and communicating with clients * Ability to analyze customer situations, make decisions and solve problems under pressure. * Ability to work with a high degree of accuracy and detail. * Ability to maintain positive working relationships with management, co-workers, clients and vendors. * Ability to communicate effectively face-to-face, in groups, and via phone and written communication. * Detail oriented and work without supervision. * College degree in a related technical field a plus * Strong desire to learn. * Intermediate experience with Microsoft suite of products Work Schedule: Thursday thru Monday 7am - 4pm (9-hour days include 1-hour for lunch) This may have some flexibility during the slower winter months. A day in the Life * Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. * Work/Life Balance Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being. * Career Growth We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. * Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include: * Medical * Dental * Vision * Life and disability benefits. * Wellness discount programs, * 401k * *Paid parental leave after 1 year of service. * 12 company paid holidays * 3 weeks of paid vacation Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Help Desk Technician for one of our client at Harrisburg PA Job Description Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC's, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. Refer Tier 2 calls to technical staff via Remedy or service providers Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory Restart or reset local and remote hardware devices using Qualifications Field experience (i.e. Hands on PC Support experience). Provide service and preventive maintenance. Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider Ability to identify and track issues, risks, and action items Experience w/Remedy or equivalent problem tracking Experience using an Automated Call Distribution System (ACD) Experience working in an Enterprise Level Help Desk environment Education: 2 year college degree or equivalent technical study Additional Information For immediate consideration, please send resume to Ryan at [email protected] OR Feel free to contact us at ************ X 4391 if you need more information.

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. Follow quality standards and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company's success and the long-term goals we plan to implement. This is an addition to our current staff. Who We Are: Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including : Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match. Responsibilities: Setup new and refurbished equipment as per end user requirements. Perform necessary updates and upgrades to Operating Systems and a variety of other software applications used within our different departments. Install necessary peripherals such as printers and scanners to local machines as well as within the network. Assist with Help Desk tickets to provide users with speedy resolutions to their wide array of issues including but not limited to: - Resolve basic network issues such as Wireless connections and Local Area Networks among other systems. - Document issues and resolutions properly for record keeping and posterity. - Consistently follow up with users to insure proper function after issue resolution. - Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc. Qualifications: Good written and verbal communication skills for interacting with end users. Experience with and a solid understanding of Windows 10 Professional Proficient in Microsoft Office (Knowledge of Office 365 Administration a plus) Basic understanding of wireless networks and Overall computer knowledge Must be malleable and quick to adjust to a fast-paced environment. Willingness to take initiative with a can-do attitude. Good interpersonal skills Dependable, punctual and proactive Aptitude & Attitude - we'll teach you the rest!

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Description Reporting to the Director of Technical Operations, the Tech Bar - Resident Support Specialist is a customer-service focused, entry-level role responsible for providing technical support to residents in an efficient and accurate manner. This position serves as a front-line representative of Menno Haven and the Technology Operations department, assisting with basic technical issues across assigned areas. The Help Desk Specialist diagnoses and troubleshoots hardware and software problems to ensure optimal system performance and resident satisfaction. The role requires flexibility to work evenings and weekends to support resident needs and events. Qualifications: High school diploma or GED equivalent, preferred. Strong customer service skills and a pleasant demeanor, required. Excellent interpersonal and communication skills, required. Knowledge of mobile phones, tablets, and laptops required. Knowledge of Microsoft Windows, MacOS, iOS, and Android preferred. Ability to work patiently and effectively with customers to resolve technical issues, required. Ability to be available to work Nights and Weekends as required. Ability to troubleshoot hardware components and peripheral devices on the network is required. Ability to diagnose and resolve software issues on troubleshoot software on networked devices is required. Ability to connect devices to wired and wireless networks is required. Benefits (dependent on eligibility): Excellent Health, Dental and Vision plans Group Life Insurance - 100% company paid Pet Insurance Employee Assistance Program Generous PTO. 403(b) Retirement Plan Shift: Part-time no benefits, non-exempt Shift - varies We look forward to you joining the Menno Haven team! mennohaven.org "We will be an innovative organization that nurtures the human spirit, is passionate about service, and demonstrates God's love, one person at a time." Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. Why work at MITER Brands? The IT Support Technician I role is to ensure the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician I will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. Total Compensation: $20.00/Hr. - $23.00/Hr. Responsibilities Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc. Imaging, configuring, and deployment of new computer hardware. Use helpdesk software to track information, status, and resolution for all incidents. Create and maintain users in Active Directory. Create and maintain documentation on IT processes and common hardware/software troubleshooting Research, coordinate, and participate in key IT process improvements, hardware and software procurement, design and review of new systems, and application deployments. Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines. Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance. Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications. Qualifications Technical certificate or degree in Information Technology OR direct work experience in the Information Technology field. Operating systems experience with Windows 7/8/10/11, Server 2012/2012 R2/2016/2019. Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory. Solid working knowledge of current Internet technologies including security, VPN, web filtering tools, and cloud-based solutions. Ability to effectively prioritize tasks. Strong written and oral communication skills. Strong customer service and interpersonal skills. Some travel will be required. About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO) and paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program Tuition Reimbursement Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopseast

We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company's success and the long-term goals we plan to implement. This is an addition to our current staff. Who We Are: Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including : Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match. Responsibilities: Setup new and refurbished equipment as per end user requirements. Perform necessary updates and upgrades to Operating Systems and a variety of other software applications used within our different departments. Install necessary peripherals such as printers and scanners to local machines as well as within the network. Assist with Help Desk tickets to provide users with speedy resolutions to their wide array of issues including but not limited to: - Resolve basic network issues such as Wireless connections and Local Area Networks among other systems. - Document issues and resolutions properly for record keeping and posterity. - Consistently follow up with users to insure proper function after issue resolution. - Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc. Qualifications: Good written and verbal communication skills for interacting with end users. Experience with and a solid understanding of Windows 10 Professional Proficient in Microsoft Office (Knowledge of Office 365 Administration a plus) Basic understanding of wireless networks and Overall computer knowledge Must be malleable and quick to adjust to a fast-paced environment. Willingness to take initiative with a can-do attitude. Good interpersonal skills Dependable, punctual and proactive Aptitude & Attitude - we'll teach you the rest!

Under general direction of the Network and Systems Manager, installs, supports, maintains, and evaluates computer systems networks, and applications; performs other related duties as assigned. Essential Duties and Responsibilities include the following: Performs a variety of technical tasks in the installation, diagnosis, repair, and maintenance of computers and other networked devices Performs a variety of technical asks in the installation, diagnosis, repair, and maintenance of user and server applications. Provide information and/or technical assistance to users concerning the development and maintenance of computer network or for resolution of problems. Respond to service calls; diagnose and correct equipment failure; repair or replace malfunctioning equipment Maintain accurate and current records on repair, installation, and removal of equipment; provide appropriate logging and tracking of hardware Manages assigned projects at the direction of the Director of IT to deliver services in a timely and efficient manner. Responding to inquiries from staff and outside vendors to provide technical assistance and support Assists in support of Windows servers and networking hardware Off hours support as needed Supervisory Responsibilities: The IT Support Specialist has no supervisory responsibilities Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support of Microsoft Windows Workstations Support of Microsoft office products support of Network hardware and wiring Support of VOIP phone systems Support of various end user software and hardware products Education and/or experience: Minimum high school diploma or GED Associate degree (A.A.) or equivalent from two-year college or technical school; and two-year related experience and/or training. Job Type: Full-time Pay: $48,000.00 per year Benefits: 401(k) matching Employee discount Health savings account Life insurance Retirement plan Compensation Package: Holiday pay Schedule: 8-hour shift Monday to Friday On call Experience: Help Desk or IT Support: 1 year (Required) Ability to Commute: York, PA 17403 (Required) Work Location: In person (Required)

Description Über die Rolle Als NinjaOne Technical Support Specialist arbeitest du mit unserem multinationalen, branchenführenden Produkt-Support-Team zusammen, um unseren Kunden ein optimales Erlebnis zu bieten. Du wirst Kundenanrufe und E-Mail-Korrespondenz unter der Leitung des Support-Managements priorisieren, während du die Verantwortung für Kundenprobleme übernimmst und die zur Verfügung gestellten Ressourcen nutzt, um einen hochwertigen Kundenservice zu gewährleisten. Standort - Berlin, Deutschland oder Remote überall in Deutschland Was du tun wirst Du musst in der Lage sein, während der Bürozeiten von Montag bis Freitag nach einem festen Zeitplan zu arbeiten. Eigeninitiative und prompte, genaue Bearbeitung von Anfragen und Support-Anrufen. Fähigkeit, selbständig zu arbeiten Sehr gute Kenntnisse in der Windows-Fehlerbehebung Sehr gute Kenntnisse in der Fehlerbehebung unter Mac von Vorteil Kenntnisse in der Linux-Fehlerbehebung wünschenswert Zusammenarbeit mit Engineering, Customer Success, QA, Produktmanagement und anderen internen Abteilungen, um kritische Produktprobleme zu lösen, die Zykluszeit für die Problemlösung zu minimieren, und Verbesserungen für zukünftige Versionen vorzunehmen. Erstellung und Durchführung von Produkt- oder Technologieschulungen für interne und externe Partnerteams (Mitarbeiter des technischen Kundendienstes, Wiederverkäufer, Distributoren usw.). Weitergabe von Wissen über bekannte Probleme und entsprechende Lösungen oder Workarounds an Partnerteams (einschließlich, aber nicht beschränkt auf die Erstellung neuer Knowledge-Base-Artikel). Andere Aufgaben nach Bedarf Über dich Deutsch und Englisch auf C1/C2 Niveau Ausgezeichnete mündliche und verbale Kommunikationsfähigkeiten sind ein Muss Ein Bachelor-Abschluss in Informatik und/oder gleichwertige Berufserfahrung. Mindestens 2 Jahre Erfahrung in einer Position im Bereich Kundenservice/Support. Windows-Kenntnisse (Windows Registry, Windows-Dienste usw.), MacOS-Kenntnisse und ein allgemeines Verständnis von Linux-Distributionen sind von Vorteil. Frühere Erfahrungen mit Zendesk sind ein Plus! Fähigkeit, Aufgaben auf Grundlage der Auswirkungen auf den Kunden korrekt zu priorisieren. Anpassungsfähigkeit an neue Technologien und Prozesse. Starke zwischenmenschliche Fähigkeiten, um in einem teamorientierten Umfeld arbeiten zu können. Kenntnisse einer beliebigen Virtualisierungsplattform, grundlegende Netzwerkkenntnisse. Frühere Erfahrungen mit RMM-Software sind hilfreich, aber nicht erforderlich. Einen guten Sinn für Humor Du hast Spaß am technischen Support. Du hast Spaß daran, Verantwortung zu übernehmen und zu sehen, wie deine Bemühungen etwas bewirken! Französisch / Italienisch / Spanisch / Niederländisch ist ein Plus About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location- Berlin, Germany or Remote anywhere based in Germany What You'll be Doing Must be able to work a set schedule during office hours Monday to Friday. Take initiative and provide prompt, accurate follow-up to tickets and support calls. Ability to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc). Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles). Other duties as needed About You German and English at C1/C2 Level Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experience. At least 2 years prior experience in a customer service/support-related position. Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus. Previous experience with Zendesk is a plus! Able to exercise good judgment of priority based on customer impact. Adaptable to new technologies and processes. Strong interpersonal skills so as to be able to work in a team-oriented environment. Understanding of any virtualization platform, basic networking. Previous experience with RMM software is helpful, but not required. A good sense of humor You enjoy the technical support environment. You enjoy taking ownership and watching your efforts make a difference! French / Italian / Spanish / Dutch is a plus About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. Are you already interested? We would love to get to know you! Follow the link and submit your application. We can't wait to see you at NinjaOne. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Remote#BI-Remote#LI-SB1

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $13 - $15 per hour Salary Range: 13 - 15 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Opportunity: IT Technician - Support 1100 S. Cameron Street Harrisburg, PA 17104 Job Type: Full-time, Management, In-office Pay: $45,000-$50,000 annually Expected Hours: 37.5 per week Schedule: Monday to Friday, Day Shift Overview: Pathways Forward is seeking a skilled and motivated IT Support Specialist to join our team. This confidential management position plays a key role in supporting and maintaining our IT infrastructure, including staff onboarding, helpdesk support, and website/social media management. If you are passionate about technology and want to contribute to a forward-thinking organization, we encourage you to apply! What We Offer: Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact. Flexibility: We value your work/life balance and work with you to accommodate your needs. Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation! Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for Master's degrees and bilingual/ASL skills. Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support. Responsibilities may include: New staff onboarding support including profile creation, workstation setup and training. Staff ID badge system management including badge issuance and lifecycle duties Level I Helpdesk support to Agency and County staff, escalating as required. Primary maintenance of Agency websites and social media presence, including routine site maintenance, content creation and limited graphic design. Provide basic network security incident response, escalating as needed. Responsible for iPhone requisitioning through Apple Device Enrollment Program, lifecycle maintenance and troubleshooting via VMware AirWatch. Provide backup support for IT department staff as needed. Other duties as assigned by Supervisor. IT inventory duties including lifecycle management, acquisition, and placement of new equipment. Qualifications: Proficiency with Office 365 applications required. Proficiency with Microsoft Windows domain administration, Windows Server 2019 & VMware administration preferred. Two years of work experience involving IT support or equivalent. This is a confidential management position and not eligible for bargaining unit status. Accessibility to a reliable vehicle is necessary. Act 33 and 34 Clearances required. Pathways Forward is an equal opportunity employer. Employment decisions, including all hiring decisions, are made without regard to race, color, religion/creed, sex, national origin, ancestry, age, pregnancy, non-job-related disability, veteran status, possession of a General Education Development Certificate as compared to a high school diploma, or any trait protected by applicable federal, state, or local laws. We strive to hire the hardest working and most qua

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1. Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher). 2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012. 3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation. 4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred). Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.

Job Description Company: Lucayan Technology Solutions LLC Employment Type: Full-Time Lucayan Technology Solutions LLC is seeking an Information Technology & Media Support Specialist to provide IT, knowledge management, and media services in support of the U.S. Army Security Force Assistance & Stability Integration Directorate (SFASID). This position plays a critical role in supporting SFASID's mission by managing its digital platforms, knowledge repositories, and multimedia communications to ensure information is accessible, accurate, and effectively delivered to stakeholders worldwide. Key Responsibilities Serve as data administrator and content organizer for SFASID's website, SharePoint™ portal, Army 365 systems, and social media platforms. Manage and update digital publications, video streams, and web content, ensuring timely dissemination of SFASID information. Provide Defense Visual Information Distribution Service (DVIDS) support by submitting, cataloging, tagging, and publishing audio, video, podcasts, and imagery. Maintain and organize lessons learned databases, linking reports, after-action reviews, and knowledge products to internal and external repositories. Support the SFASID Publications Manager with digital repository upkeep, posting bulletins, and ensuring publications are accessible within 48 hours of release. Monitor and track RFIs and ISRs, recommending updates to FAQs and supporting rapid response efforts. Provide IT, audio/visual, and media support for SFASID conferences, events, and simulcasts, including online registration and streaming. Minimum Qualifications U.S. Citizen with ability to obtain installation access. High School Diploma or equivalent (Bachelor's degree in IT, Media, or Communications preferred). Experience with IT support, digital content management, or knowledge management systems. Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages). Ability to manage multimedia integration (video, audio, graphics) for digital and web products. Required Qualifications Favorable NACI for Common Access Card (CAC) eligibility and DoD network access. Demonstrated ability to provide DVIDS media support. Familiarity with Knowledge Management systems and Communities of Practice/Interest. Strong organizational, communication, and collaboration skills. Security Clearance & Certifications Clearance: Favorable National Agency Check with Inquiries (NACI). Training/Certifications (must complete or maintain): Anti-Terrorism (AT) Level I Training. iWATCH Army Security Awareness Training. OPSEC Level I Training (initial and annual). DoD Cyber Awareness Training. DoD 8570.01-M IA/IT baseline certification within 6 months of appointment. Work Environment Duty Station: Carlisle Barracks, PA (onsite required). Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays. Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners. Why Join Lucayan Technology Solutions LLC? Be part of a mission-driven team supporting the U.S. Army's peacekeeping and stability operations. Contribute to the digital transformation and knowledge management of a premier Army Institute. Competitive compensation, comprehensive benefits, and growth opportunities in defense IT and media operations. Powered by JazzHR ol CIGIu6DU

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.