Technical Support Technician jobs in Carrollton, TX

- Chattanooga TN Only W2 - No Corp to Corp Technical support to end users Education •Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience. Skills\Certifications Proven analytical and problem solving skills and ability to perform non-routine analytical tasks Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Responsibilities: Job Profile Summary: Provides technical, operational and administrative support for IT-related End User provisoning and support Devices Job Responsibilities Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications. Ensures appropriate change management approvals are in place prior to deployment Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way. Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software. Documents technical issues and their resolution, in accordance with incident and knowledge management standards.

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans. Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector. At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you. Basic Requirements: Ability to obtain a U.S. Federal Position of Trust clearance designation. Must reside in and be able to perform work in the United States. Must have lived in the United States for 3 of the last 5 years. One or more years of proven experience in an IT service desk and customer service environment. Additional Qualifications: Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services). Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes. Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours. Thrive in a collaborative environment and maintain a positive, professional demeanor. Excellent verbal and written communication skills. Previous experience working on a Federal Service Desk project. ServiceNow knowledge or experience is a big plus. Experience with cloud-based Call Center Software, specifically CXone. Knowledge and/or experience of Agile methodologies in a Service Desk environment. Experience with utilizing Atlassian tools like JIRA and Confluence. Responsibilities: Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk. Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods. Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution. Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed. Track incoming support requests from customers using a CMS‐approved tool (ServiceNow). Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality. Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes. Support the development, management and use of customer support scripts. Assist with the preparation or maintenance of standard operating procedures and protocols. Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Work Location: Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles. Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow EEO Statement: Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at ***********************

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support and communicate with sales representatives, retailers, and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having an in-depth knowledge of product and order statuses. Responsible for running daily reports and analyzing the data to ensure the order book is up-to-date and product is strategically shipped to retailers. Support coworkers on an as needed basis and meet all company and department initiatives. You'll Make a Difference By Providing courteous and professional service to internal and external customers. Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise. Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner. Responding promptly to a high volume of calls, voice mails and emails daily. Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies. Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives. Collaborating with Allocation Specialist and Distribution team to ensure orders are filled in and shipped in a timely manner. Resolution of a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery. 800# and B2B support includes inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage. May include a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed. All other tasks and duties as assigned. About You Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; VLOOKUP; formulas) Strong analytical skills required to determine possible issues, interpret data and identify solutions. Experience with order processing and management, product allocation in an EDI system. Knowledge of SAP or similar order entry systems. Understanding and appreciation of order to cash cycle. Experience with EDI customers preferred. Ability to prioritize work, handle multiple tasks and work independently of supervision. Detail orientated with outstanding follow-through. Able to solve customer problems, make decisions and take calculated risks to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross-functional departments. 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment, or manufacturing environment. Exceptional written, oral, and face-to-face communication skills. Enthusiastic, friendly, and outgoing with the ability to develop strong working relationships with internal and external customers. Team oriented. Fast-acting and capable of adapting quickly to change. Desire and ability to contribute to and enhance Ariat's unique culture, philosophy, and core values. Team-oriented and holds confidence. Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks. About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The hourly range for this position is $26.00 - $28.75 per hour. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. Our operation is based in Arlington, TX and supports General Motors in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support. Responsibilities will include but not be limited to: Maintaining the facility network, servers, and PC's Troubleshooting and diagnosing network, server, and PC issues Assisting upper management with any technology related projects or research Assisting the operations group, as needed Work with the team to manage root cause analysis, solution design, code writing, testing, documentation, and implementation of projects Execute assigned team activities with an emphasis on quality, customer service, timeliness, and budget Consult with users, management, vendors, and technicians to assess computing needs and system requirements and provide technical support The ideal candidate should possess the following: Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred) Experience in systems engineering, data processing operations, communications, risk management, or other IT areas preferred Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) Effective oral and written communication skills Problem solving and analytical skills, as well as a strong attention to detail Ability to multitask Experience working with warehouse management systems or sequencing a plus

In our tuition-free Tech Fundamentals program, you will master the basics of IT with real-world applications. What's Included in Tech Fundamentals - Up to 20 weeks of instructor-led virtual training - Opportunity for a paid internship or a project-based learning experience - Opportunity to earn industry-recognized certifications: CompTIA A+ & IT Fundamentals+, a Google IT Support Certificate, and an IT Generalist Apprenticeship credential - Exposure to Microsoft, Cisco, AWS, and other leading technologies - Mentoring from senior-level IT professionals - Employment readiness workshops - Job placement assistance with access to a wide range of top employers - A full range of ongoing social service and personal development support Who is Eligible Young Adults - 18-26 years of age High school diploma or equivalent - Legally authorized to work in the US - Located in or near the following cities:Baltimore, Brooklyn/New York City, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton Military Veterans and Military Spouses - Over 21 years of age - Legally authorized to work in the US - Must be one of the following: Transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves - In or near the following cities: Baltimore, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton

The HRIS Support Specialist maintains and organizes human resources information within the Human Resources Information System (HRIS). This role is primarily responsible for supporting Aimbridge Hospitality's HR systems. This includes providing a high level of customer service, troubleshooting/escalating all inquiries on processes and functions, and collaborating with peers or other HR Departments to maintain integrity of HR Systems. Looking for: Intersection of HR and IT, following up on tickets and escalating as needed. Base level of knowledge of how the systems work. IT experience welcomed. Configuring systems to work as needed for HR functions. Workload/schedule: 40 hours a week Hybrid - WFH on Friday Education & Experience Requires a bachelor's degree and 2 to 4 years of experience. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter: information systems as a whole, people IS, ATS; UKG is a plus. Collaborates with other members of the team on projects. May provide leadership, coaching, and/or mentoring to a subordinate group. Job Duties & Functions Maintains the HRIS in support of the organization's data management and reporting needs. Ensures accuracy and integrity of organizational data within the HRIS. Gains general understanding of all functions supported by the team. Handles routine HRIS inquiries (PTO Balance is wrong, trying to submit a job change for someone and it's not working) to ensure a high level of service and responsive, knowledgeable support for associates and managers. Serves as primary contact regarding HRIS-related matters and collaborates effectively with other departments. Follows established procedures for updating, validating, and correcting employee records or other related HR data. Consults with senior analyst and management to improve the efficiency of HRIS processes. Prepares end-user documentation or training materials as needed. PROPERTY INFORMATION: Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

M365 Specialist Primary Location: Dallas The IT M365 Specialist would need expertise in Microsoft M365 environment including Defender. This role involves managing user accounts, security policies, and system configurations, as well as troubleshooting and providing support for M365 services like Exchange Online, Defender and user support during email migration. Tasks will include documenting, troubleshooting, and resolving end-user computer issues related to the M365 Email migration. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Collaborate with M365 Project Team during email migration Troubleshoot & resolve M365 Email Issues including mobile devices/ipads. Assist team configuring Defender Security Tools. Support end user queries/issues as it relates to M365 Assist with creating FAQs and Support documentation on lessons learned Job Requirements: Bachelor's degree or equivalent experience (i.e., 7+ years' experience in technical role) 7+ years' experience in M365 Environment (Exchange, Defender, Entra ID, etc.) 7+ years' experience in Microsoft products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Strong written and oral communication skills Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity's Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to optimally elicit essential details from the user. Responsibilities: Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. Diagnose and solve hardware and software issues Research issues using available internally available resources Approach each interaction with a “Customer Obsessed” mentality Evaluate documented resolutions and analyze trends Support various types of end users, from software engineers and financial associates, to top executives Qualifications: (Required) High-level customer service and interpersonal skills Strong written and verbal communication skills Ability to quickly absorb and retain information Strong documentation and organizational skills Ability to work well on a team in a fast-paced environment Ability to type a minimum of 40 wpm Working knowledge of computers and networks Excellent troubleshooting skills (Preferred) Associate degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience with ServiceNow, or other ticketing systems is a plus Knowledge of ACD telephony systems Experience supporting remote workers in a corporate environment Additional Considerations The initial paid training will be conducted Monday - Friday. The start times of training will vary depending on the candidate's location. Once training is complete, your shift be adjusted to align with the business need. Equipment will be provided We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

INSTRUCTIONAL TECHNOLOGY SPECIALIST for the 2025-2026 Academic Year Are you a tech-savvy educator who thrives at the intersection of teaching and technology? Do you believe that thoughtful integration of technology can elevate student learning and empower teachers? Alcuin School, a private Montessori and International Baccalaureate (IB) institution in Dallas, is seeking a dynamic Instructional Technology Specialist to champion innovation in our classrooms. Why You'll Love Working Here At Alcuin, we don't just use technology-we harness it to transform teaching and learning. You'll collaborate with talented faculty across our Montessori and IB programs to bring creative digital tools into classrooms that foster curiosity, independence, and global awareness. The Instructional Technology Specialist supports the integration of technology into teaching and learning across all levels of the school. This role blends creativity, problem-solving, and technical expertise to enhance instructional practices and student engagement through effective technology use. The Instructional Technology Specialist collaborates closely with Montessori program directors, IB coordinator, administrators and faculty to develop and implement strategies that improve learning outcomes and promote digital fluency for students' grade level 1-12. JOB SCOPE This position serves as a key resource across all school divisions, supporting the diverse and evolving technology needs of students and faculty at Alcuin School. ESSENTIAL FUNCTIONS Partners with faculty, Montessori program directors, IB coordinator, and administrators to plan and implement technology-enhanced curriculum that aligns with student learning goals. Creates video and documents to share as teaching tools Demonstrates the use of technology in the classroom to model best practices and improve teaching and learning. Provides in-depth professional development for staff on the integration of technology and curriculum. Encourages learning activities that take advantage of computer networking capabilities, i.e., using and creating Internet resources. Monitors the use of instructional technology to ensure that resources and activities are aligned with Montessori/IB academic standards, truly enhance the rigorous academic content, and supports the School's mission. Continuously evaluates and improves instructional technology techniques, tools, and practices. Champions digital citizenship and online safety to support student well-being. Research and recommend AI tools and best practices. MARGINAL FUNCTIONS Researches, evaluates, and recommends new instructional tools and resources such as software and web-based learning opportunities, to enhance learning. Tests, implements, and educates administrators and faculty on new technology and resources. Provides technical support and troubleshooting for staff and students as needed. Attend school functions and meetings as outlined in the Employee Handbook, employment contract or as required. Supervises children during carpool as needed. Other tasks as assigned by the Chief Information Officer or Head of School. KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS Required: Ability to provide documents verifying authorization to work in the U.S. Must pass a criminal background check, drug test, and reference check. Bachelor's degree in Education, Educational Technology, or a related field 5 or more years' experience teaching in school setting or with school-age children. 5 years' experience in integrating technology into curriculum and instruction. Strong presentation and professional development facilitation skills. Proficiency in PC operating systems, Google Workspace and Microsoft Office Suite of tools. Demonstrated skill in planning, organization, and resource development. Ability to interact and communicate appropriately and professionally with parents, students, and colleagues. Knowledge of AI use and tools to enhance learning outcomes. Preferred: Knowledge of Mac operating systems Knowledge of Montessori and IB principles Experience with Blackbaud, ManageBac, Atlas, Adobe Creative Suite WORK SCHEDULE Schedule: Generally, Monday to Friday, 7:30 to 4:00 pm. There may be some evening or weekend work. Holidays, Spring Break off unless work is required for a project, event, etc. WORK CONDITIONS This role requires mobility between classrooms and office settings, occasional lifting of up to 20 lbs, and frequent interaction with both digital and human elements of learning. You'll also lend a hand during carpool and school events as part of our all-hands-on-deck culture. PAY RANGE Pay is based on experience and is competitive with Independent Schools in the Dallas, Texas, area. BENEFITS Full time faculty and staff at School are provided with the following benefits: High-deductible Health Plan (HDHP) Health Savings Account (HSA) Alight Employee Assistance Program (EAP) Voluntary Dental Plan Vision Plan Basic Life/AD&D Plan Long Term Disability (LTD) Plan 403b Plan Long Term Care (LTC) Plan Aflac Legal Shield ABOUT ALCUIN SCHOOL Alcuin School, one of the largest accredited Montessori schools in the U. S., along with the International Baccalaureate Middle Years and Diploma Programs, provides an ideal learning environment that guides and nurtures the full development of the child from 18 months to 18 years of age. Alcuin School is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. Local candidates only, no search firms please. Ready to inspire innovation in education? QUALIFIED CANDIDATES CAN SUBMIT A COVER PAGE AND RESUME TO: ***************************** and put INSTRUCTIONAL TECH SPECIALIST in the subject line

Campus Technical Coordinator Dallas, TX The Campus Technical Coordinator is tasked with overseeing infrastructure technology and associated client requests throughout Comerica's footprint. This position will need to be able to build effective client relationships and utilize those relationships to manage data or voice infrastructure implementations, moves adds and changes, site support for planned or unplanned outages and client consulting for technology related issues or opportunities. A key portion of this position will involve assisting clients in understanding Comerica's connectivity technology, as it relates to them, as well as advising on the most effective means of its utilization. This position will need to have a detailed understanding of both voice and data infrastructure, related facility issues, vendor management and financial tracking. This position will be responsible for developing and maintaining relationships with clients, as well as associated support personnel throughout Comerica's IS organization. This support will include travel within Comerica's footprint nationally and abroad. Building effective teams to assure quality implementations and support for outages is critical to this role's responsibilities. In the process of interfacing with clients, technology support team members and management, the Campus Manager will have broad exposure across Comerica's footprint, including liaising with various stakeholders and Management. Scope of Responsibility The Campus Technical Coordinator is responsible for all voice and data infrastructure technology related requests for throughout Comerica footprint. This includes, but is not limited to: Serve as a point of escalation for technical and general troubleshooting for production incidents. Work closely with Comerica vendors (Industrial Electric, CBRE, AT&T). Responsible for travel between various Comerica locations. Participate in Business continuity planning. Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics. Responsible for good inter-personal and communication skills; capable of writing proposals and papers, acting as a vendor liaison, making presentations to customer/client audiences or making professional presentations, work closely with upper management. Position Responsibilities: System Operations Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation. Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Work collaboratively with team members to support and maintain infrastructure or its associated components. Identify potential operational issues in projects, request fulfillment and individual assignments. Provide system failure analysis and recovery recommendations. Participate in Business continuity planning and testing. Interact directly with customers to negotiate solutions and implementation specifics. Technical Consulting Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group. Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents. Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs. Support Second line support for incident management problems and issues related to select applications. Identify and resolve root cause behind reported problems and issues. Provide support in a 24x7 data center and/or 24x7 on-call support. Position Qualifications: Bachelor's Degree from an accredited university or High School Diploma or GED and 8 years of Technology experience 4 years of experience identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations 4 years of experience leading technology projects with medium to large scale complexity This position is not eligible for sponsorship. Must have indefinite employment authorization. Preferred Qualifications: 2 years of experience with data infrastructure 2 years of experience with voice infrastructure 2 years of experience in vendor management 2 years facilities management experience Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - disability/veteran.

Job Description Top AmLaw 200 law firm seeks an associate to join their Technology Transactions team in any of their Austin, Dallas, & Houston offices. The ideal candidate should have 57 years of experience and must have experience with some or all of the following: commercial transactions, data privacy, cybersecurity, and sophisticated transaction support including SPAC, Financings, Projects, and M&A. Experience with drafting and negotiating complex licensing agreements preferred. Strong academic credentials required.

IT Help Desk Technician Job Description: We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others. Responsibilities: - Provide technical support to end-users via phone, email, or in-person - Troubleshoot and resolve hardware and software issues - Install, configure, and update software and hardware - Maintain accurate records of technical issues and resolutions - Collaborate with other IT team members to escalate and resolve complex technical issues - Assist with the setup and maintenance of computer systems and networks - Train employees on IT policies and procedures - Stay up-to-date on the latest technologies and trends in the IT industry Qualifications: - 2+ years of experience in IT support or a related field - Strong knowledge of Windows and Mac operating systems - Experience troubleshooting hardware, software, and network issues - Excellent communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

EFJohnson Technologies, Inc. is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. We design, manufacture, and market conventional and trunked radio systems, land mobile radios and portable radios, including Project 25 digital radio products. TECHNICAL SUPPORT SPECIALIST The Technical Support Specialist troubleshoots technical issues, provides timely customer feedback, and supports the roll-out of new applications, among other duties. Moreover, our Technical Support Specialists need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. ESSENTIAL FUNCTIONS Speaking to customers to quickly get to the root of their problem. Troubleshooting technical issues, diagnosing, and repairing faults Identifying configuration, hardware, and software solution to resolve customer problems. Talking customers through a series of actions to resolve a problem Providing timely, professional, and accurate customer feedback. Communicating directly and professionally with customers to facilitate problem resolution via telephone, email, letter, on-site support, and answering technical questions, documenting customer suggestions and/or complaints. Communicating with all appropriate departments and key personnel regarding information received from customers or the field. Fully completes the cycle of customer request/complaint, research and factory resource coordination, response to customer, management of resolution details and proactive follow-ups with clients to ensure the problem is resolved Maintains knowledge of new products, field changes, advisories, and other product and customer information. Testing and evaluating new feature, software, product, and technology. Supporting the roll-out of new software release. In critical emergency situations, uses judgement and takes actions as necessary to achieve primary objective. Consults manager when appropriate. Effectively documents and reports on field technical activities including system performance, failure analysis, problem resolution, technical deliberations and reconciliations, and customer satisfaction feedback. Maintains and constantly improves well-rounded system expertise and knowledge including, but not limited to: applications, system construction, installations, operation, troubleshooting, diagnostics and maintenance on company products and peripheral equipment. Managing multiple cases at one time. Effectively executes and completes special assignments and projects as directed. Reports in a timely manner on all on-going projects. Investigates issues and maintains timelines. Tracks projects daily. Establishes and maintains effective external and internal communications, exhibiting the highest level of credibility with co-workers and customers. Acts as initial contact for customers, handles customer complaints, forwarding to managerial staff as appropriate. Exhibits desirable and appropriate professional behavior including, sense of urgency, independent judgement, teamwork, ability to get along with others, creative thinking, and personal integrity to provide for a cohesive, productive unit dedicated to the achievement of corporate goals. Exercise sound judgement and elevate issues as required to insure excellent customer service and adherence to policies and procedures. Follow corporate delegated authority policies for all required signatures. Effectively functions as team member within Technical Service Department Support, diagnose issues, program, and configure two-way radio system components, repeaters, receive multi-couplers, combiners, antenna systems, power systems, and dispatch equipment for P25, and Analog LMR systems. Interprets circuit, wiring, and system diagrams or schematics. Effectively resolve system issue remotely, upgrade systems remotely, capture data for engineering remotely. Set up, configure, and utilize testing equipment to complete device set up and system tests. Warranty verification with Dealers/ Customers, including opening cases when needed, replacements, and repairs. EDUCATION AND EXPERIENCE: Minimum 2-year technical degree in electronics or related field Basic Understanding of network components Two years of experience in successfully managing in field customer problem resolutions of radio system equipment, such as EF Johnson's Familiarity with trouble ticket tracking applications COMPETENCIES: Effective communication and interpersonal skills, both internal and external, written and oral Ability to read and understand schematics and system drawings Understanding of electronics and RF principles Knowledge of system and RF testing equipment Knowledge of network topologies and protocols Knowledge of conventional and trunked radio systems is a plus. Ability to work independently Effective communication and interpersonal skills, both internal and external, written and oral Proven ability to manage time effectively Excellent organizational and technical skills Ability to produce accurate and detailed documentation and reports relating system implementation TRAVEL Up to 25% EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: RICHARDSON,TX Duration: 12 months with possible extension. Job id : Job Description: · Should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove PCs . · Must have good verbal and written skills, as well as ability to interact positively with clients. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook Additional Information For more information, Please contact Shubham ************

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Works to resolve Tier 1 IT Service Tickets. This includes moves, adds and changes relating to end user's communications equipment, including password resets and basic programing for mobile devices, voice mail services and other communications end points. 2. Works with vendors for ordering new services and/or equipment. Opens and monitors repair tickets for communications services. This can include, but is not limited to, POTS lines, Data circuits, VoIP licenses, end user communications profiles, mobile lines and other communications equipment and services as needed. 3 Performs basic administration of mobile device management systems and assists in asset management tasks. 4. Coordinates with IT staff and vendors to maintain a sufficient inventory of communications equipment including mobile devices, office devices, and various accessories. 5. Assists in the coding and entering of communications invoices into corporate accounting systems and is responsible for billing reconciliation and error resolution. 6. Assists in the maintenance of communications records and prepares required reports. EDUCATIONAL/EXPERIENCE LEVEL: 1. Bachelor's degree in Computer Science, MIS, Information Technology, Business or a closely related field; or 2. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of progressively responsible experience in telecom and mobile related support activities. COMMUNICATION SKILLS: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or modifications on technical or other complex concepts to individuals with little or no background in the area under discussion. NUMERIC SKILLS: Requires the ability to perform analyses involving ratios, percentages and advanced to complex statistical methods. COMPUTER SKILLS: Requires intermediate to advanced computer skills for data entry, report creation and/or retrieval tasks. WORK CONDITIONS: Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Information Technology

We are seeking a detail-oriented IT Procurement Specialist to join our team in a basic support role. This position will assist the Contract/Purchasing team with day-to-day administrative and procurement-related tasks. Ideal for someone organized, dependable, and comfortable working with internal systems. Responsibilities: Assist with creation of Purchase Orders Support receiving and contract routing processes Charge City Departments for IT-related services Maintain and update spreadsheets and databases Perform basic data entry and file management Provide responsive and professional customer service Conduct internet research to support purchasing needs Perform other administrative duties as assigned Qualifications: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) Strong organizational and communication skills Comfortable navigating and learning internal systems Ability to manage multiple tasks with attention to detail Experience with data entry, document handling, or purchasing support preferred

Responsibilities: Assist with setup, management, and maintenance of client IT systems Installing hardware Configuring server and backup systems Providing vendor support, as necessary Engaging with clients, relaying technical information, and troubleshooting all issues discovered Assist in change management and disaster response Actively apply policies and standards to all projects Must be able to work independently as well as function within a team of other technicians Troubleshoot Issues Monitor and provide troubleshooting support for clients When issues arise, analyze the root cause and resolve them promptly while updating clients all throughout Write Documentation Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes Ensure Compliance Enforce quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA Requirements: Good oral and written communication skills Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. Must be willing to submit to criminal and civil background check Technical Knowledge Knowledge of various virtualization technologies Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms Knowledge of one or more of the following: Microsoft Active Directory Microsoft Exchange Server Microsoft 365 Microsoft Windows Microsoft Office Problem-solving skills Ability to solve complex IT issues with little to no supervision Must be able to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors Customer service Ability to interact with various personalities respectfully and with tact Interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information Attention to detail Must be meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor Time management Effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members Optional Preferred Qualifications Certifications (one or more) CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 Experience working with Remote Monitoring and Management (RMM) platforms Knowledge of PowerShell scripting Knowledge of various network practices and protocols including but not limited to TCP/IP DNS IPSEC VPN RDP LDAP EIGRP DFS DFSR NAT

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road: 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS. When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! For more information, visit ********************* To view all job vacancies, visit ********************* ***************************** or ******************** Job Title: IT Asset Technical Coord Requisition Number: 40231 Employment Type: Full Time Division: IT TECHNICAL SERVICES & SECURITY Compensation Type: Hourly Job Category: Information Technology Hours Worked: 8:00AM - 5:00PM Location: JPOC 1400 Shift Worked: Day Job Description: Description: The IT Asset Technical Coordinator will be responsible for providing support services for local and remote end-users, as well as coordinating IT Asset related projects and process improvement efforts. Typical Duties: * Interacts with internal customers and stakeholders to capture technology needs/requirements and process requests appropriately. * Educates peers about asset management practices. * Assists in inventory management, procurement and shipment activities. * Tests and evaluates new hardware and software prior to implementation. * Implements and communicates new technology to internal end users. * Executes asset management policies, procedures and processes. * Coordinates with management in utilizing the asset management tools to analyze, review and track asset data. * Assists in developing asset control processes to monitor accountability identification, maintenance, location and contracts. * Assists in developing asset control processes to monitor accountability identification, maintenance, location and contracts. * Analyzes purchasing effectiveness and resolve purchasing issues. * Collaborates with management to define cost savings, asset compliances and service improvements. * Performs daily administration of the asset management activities. * Maintains inventory database of desktops, laptops, printers, monitors, tablets, time clocks, carts and scanners. * Ensures all IT assets are properly tracked within the inventory tracking system. * Participates in IT projects. Provides hands on help to other IT groups. May be required to transport, set-up and maintain systems for special events such as trade shows or conferences. Assists facilities with on-site project work for office relocation or refurbishment as needed. * Actively participates in technology vendor discussions for current needs and technology roadmap discussions. * Adheres to daily and monthly metrics as defined by the department. (Ex: initial response, support turnaround time, customer service survey, etc.). * Performs other related duties as assigned. Qualifications: Required Education and Experience: * Bachelor's Degree from an accredited college and university * One (1) plus years of experience with ServiceNow or similar IT workflow software In lieu of a Bachelor's Degree * High School Diploma, GED, or equivalent * Three (3) plus years of experience working in Information Technology Preferred Education and Experience: * Some project management experience Required Licensure/Certification/Specialized Training: * CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) certification Location Address: 1400 S. Main Street Fort Worth, Texas, 76104 United States

Service Desk Specialist (Short Term Contract) The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to effectively elicit essential details from the user. Responsibilities: Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents Diagnose and troubleshoot hardware and software issues Research issues using available internally available resources Approach each interaction with a “Customer Obsessed” mindset Evaluate documented resolutions and analyze trends Support several types of end users, from software engineers and financial associates to top executives Qualifications: (Required) High-level customer service and interpersonal skills Strong written and verbal communication skills Ability to quickly absorb and retain information Strong documentation and organizational skills Ability to work well on a team in a fast-paced environment Ability to type a minimum of 60 wpm Working knowledge of computers and networks Excellent troubleshooting skills (Preferred) Associate degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience with ServiceNow, or other ticketing systems is a plus Knowledge of ACD telephony systems Experience supporting remote workers in a corporate environment Additional Considerations The initial paid training will be conducted Monday - Friday. The start times of training will vary depending on the candidate's location. Once training is complete, your shift be adjusted to align with the business need. Equipment will be provided We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available