Information Technology Assurance Specialist
Technical support technician job in Los Angeles, CA
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide โday-to-dayโ support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
IT Support Specialist
Technical support technician job in Los Angeles, CA
Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers.
Role Overview:
As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems.
Location: Los Angeles (Hybrid)
Reports To: COO (in partnership with VP of People)
Key Responsibilities
Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)
Set up, configure, and maintain company devices (laptops, software, user accounts)
Support onboarding/offboarding processes for all IT-related needs
Monitor and maintain SpamTitan for secure and effective email filtering
Create and implement IT standards of procedure across systems and office locations
Ensure consistency of IT systems, configurations, and tools across all locations
Troubleshoot and resolve IT-related issues in a timely and effective manner
Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
Support SSO implementation and management across business systems
Own internal communication regarding system updates and IT policy changes
Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
Maintain and implement cybersecurity protocols, including updates and compliance measures
Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)
Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
Provide day to day technical support while maintaining incident logs and documentation
Qualifications
3+ years of experience in IT support or systems administration
Strong working knowledge of Google Workspace, Dropbox, and 1Password
Experience with SpamTitan or similar email security tools
Familiarity with device management (MacOS and Windows)
Experience configuring and maintaining firewalls and managing IT across multiple locations
Strong documentation skills and experience building scalable processes
Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users
Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
Experience with NetSuite administration
Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus
Compensation: $80,000 - $85,000
Benefits:
Paid Company Holidays
PTO
Health & Dental Benefits
401(k) + matching
Profit sharing + Annual Bonus
Jewelry Allowance
How To Apply:
Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.
Applicants must submit the materials above directly to ***************************** for consideration.
We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
Help Desk Technician II
Technical support technician job in Irvine, CA
Level 2 Helpdesk Technician
Contract to Hire, location- Irvine.
We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise.
Key Responsibilities:
Respond to user requests and incidents via ticketing system, phone, and email.
Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications.
Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices).
Support and troubleshoot Microsoft Teams and Office 365 applications.
Utilize Active Directory for password resets, account management, and user permissions.
Maintain a professional, courteous, and solution-oriented attitude while supporting end users.
Accurately document issues, actions, and resolutions within the ticketing system.
Qualifications & Experience:
Previous Helpdesk or Technical Support experience required.
Strong troubleshooting skills across hardware, software, and application environments.
Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams.
Understanding of basic networking concepts, including connectivity troubleshooting and print configuration.
Excellent customer service, written, and verbal communication skills.
Professional demeanor - friendly, reliable, and adaptable, with a positive "can-doโ attitude.
Preferred Attributes:
Outgoing and approachable personality.
Ability to multitask and prioritize effectively in a fast-paced environment.
Commitment to providing an exceptional end-user experience.
Information Technology Support Specialist
Technical support technician job in Burbank, CA
The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience.
Key Responsibilities
Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking.
Respond to service tickets in a timely manner and document troubleshooting steps and resolutions.
Serve as an escalation point for Tier I technicians and mentor junior support staff.
Qualifications
2-4 years of IT support experience (helpdesk, desktop support, or related roles).
Strong knowledge of Windows/mac OS operating systems and common business applications.
Experience with Active Directory, Microsoft 365, and basic networking concepts.
Troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication, problem-solving, and time-management abilities.
Technical Support
Technical support technician job in Industry, CA
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technical support requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technical support or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
Desktop Support Specialist
Technical support technician job in Torrance, CA
Important information: To be immediately considered, please send an updated version of your resume to *************************
Job Title: Computer Support Associate (Infrastructure Engineer)
Pay rate: $32.78 per hour
Duration: Until Oct/2025
W2 contract only (No C2C)
Location- Torrance, CA, 90503 (ONSITE)
Onsite
Here are the skill set they are looking for-
โข 3-5 years Dell and HP laptop and workstation support. Mac is a plus.
โข 1-3 years RedHat Linux experience a plus
โข 1-3 Cisco router and switch deployment/support a plus.
โข Service Now ticketing
Key Responsibilities:
Provide hands-on IT support for all departments at the Torrance location.
Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals.
Deliver exceptional customer service to internal users and stakeholders.
Manage and resolve IT tickets using ServiceNow or similar platforms.
Support and maintain networking equipment, endpoints, and collaborative tools.
Assist with AI-related tools and technologies as part of ongoing innovation efforts.
Document resolutions, procedures, and updates in knowledge bases and ticketing systems.
Participate in system upgrades, deployments, and asset lifecycle management.
Required Skills & Qualifications:
Proven experience in IT support or engineering roles.
Strong troubleshooting skills across hardware, software, and networking.
Familiarity with ServiceNow, incident management, and ticket prioritization.
General understanding of AI technologies and their application in IT environments.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively across teams.
Desktop Support Specialist
Technical support technician job in Long Beach, CA
Requirements
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong mac OS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
Desktop Support Specialist
Technical support technician job in Los Angeles, CA
Key Responsibilities:
ยท Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
ยท Diagnose and resolve advanced technical issues escalated from the L1 support team.
ยท Install, configure, and maintain operating systems, software applications, and system updates.
ยท Perform root cause analysis to identify recurring technical problems and develop solutions.
ยท Excellent in troubleshooting break/fix issues of windows and mac computers
ยท Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
ยท Collaborate with IT team members on projects, upgrades, and implementations.
ยท Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
ยท Provide remote support and troubleshooting for users working from home or in the field.
ยท Train and mentor junior support technicians as needed.
ยท Ensure compliance with IT policies, security protocols, and best practices.
ยท Perform routine maintenance and inspections to ensure optimal performance of equipment
ยท Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
ยท Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
ยท 3-5 years of experience in a desktop support or similar role.
ยท Strong knowledge of Windows and Mac operating systems.
ยท Proficiency with Microsoft Office Suite and other common software applications.
ยท Experience with Active Directory, group policies, and user account management.
ยท Familiarity with remote desktop tools and support software.
ยท Excellent problem-solving and analytical skills.
ยท Strong communication and interpersonal skills.
ยท Ability to work independently and as part of a team.
ยท Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Information Technology Desktop Support
Technical support technician job in Fountain Valley, CA
Onsite 12 months plus contract
Pay : $30/hr on W2
Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems.
Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team.
Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution.
Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs).
Understands, maintains, and follows standard Service Desk operating procedures.
Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System.
Qualifications:
5 years experience with support of PC hardware, Windows OS, and standard desktop applications.
Proven basic job knowledge of systems through prior work experience or education.
Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue.
Established ownership and responsibility of a task from start through successful resolution.
Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.
Field Technician - Environmental Monitoring Systems
Technical support technician job in Santa Ana, CA
Full-time | Pacific Standard Environmental, Inc. | Santa Ana, CA
Recruitment managed by Widger Talent
Pacific Standard Environmental (PSE) is a leader in air quality compliance and environmental monitoring services. We design, install, and maintain Continuous Emissions Monitoring Systems (CEMS) and other critical instrumentation that help industrial clients meet environmental regulations and operate safely and efficiently.
We're expanding our search for a Field Technician to join our growing team. This is a full-time, W2 role with a comprehensive benefits package and strong travel reimbursement. While direct CEMS experience is a plus, we welcome applicants with backgrounds in instrumentation, electronics, electrical systems, or automation technology who are ready to learn and develop within a highly specialized technical field.
What You'll Do
Install, maintain, and troubleshoot environmental monitoring systems and related instrumentation
Perform system calibrations, preventive maintenance, and field diagnostics
Conduct electrical and pneumatic system checks and repairs
Work both independently and collaboratively to support industrial clients across Southern California and beyond
Prepare service documentation and calibration reports accurately and on time
Participate in ongoing training to develop CEMS-specific skills and certifications
What We're Looking For
5+ years of hands-on technical experience in electrical, instrumentation, automation, or electronics systems
Strong understanding of electrical wiring, circuits, and schematics
Familiarity with PLCs, sensors, analyzers, and calibration procedures
Ability to travel regularly and work independently in the field (typical office presence 1-2 days per week)
Clear communication and strong organizational skills
Valid driver's license and clean driving record
Preferred Backgrounds
Experience in any of the following areas will be considered highly relevant:
Military training in biomedical equipment or electronic systems (Navy/Air Force)
Instrumentation Technician or Electronics Technician roles in industrial or utility environments
Completion of programs such as General Electrician (GE) or Industrial Automation Technology (IAT) from Southern California Institute of Technology (SCIT) or similar technical institutes
Why Join PSE
Independent, field-based work with autonomy and variety
Comprehensive benefits and overtime pay
Continuous professional development and training in environmental compliance and CEMS technology
Supportive team culture built on integrity, precision, and long-term client relationships
About Pacific Standard Environmental (PSE):
Headquartered in Santa Ana, PSE provides environmental engineering and compliance solutions across the Western U.S., specializing in air quality monitoring and emission control systems for industrial and energy clients.
Recruitment managed by Widger Talent.
This is a direct-hire, full-time W2 position with Pacific Standard Environmental.
Information Technology Support Technician- Tier 2
Technical support technician job in Los Angeles, CA
:
1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.
Role Description:
We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks.
Key Responsibilities:
Provide advanced technical support and troubleshooting for hardware, software, and network issues.
Respond to and resolve escalated helpdesk tickets in a timely and efficient manner.
Perform system diagnostics, maintenance, and repairs.
Install, configure, and upgrade computer hardware, software, and peripherals.
Monitor and maintain network infrastructure, including switches, routers, and firewalls.
Collaborate with Tier 1 support staff to ensure a seamless support experience for clients.
Document and track support requests, resolutions, and work performed.
Assist in developing and implementing IT policies, procedures, and best practices.
Participate in on-call rotation for after-hours support as needed.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 2-4 years of experience in a technical support or IT helpdesk role. (REQUIRED)
Strong knowledge of Windows and Mac operating systems.
Experience with network troubleshooting and configuration.
Proficiency in troubleshooting hardware and software issues.
Familiarity with Active Directory, Office 365, and other common enterprise applications.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
Competitive salary
health, dental, and vision insurance- group rate
401(k) plan with company match.
Generous paid time off
Collaborative and inclusive work environment.
Compensation:
$25-30/hr based on experience
Data Privacy Compliance Technology (OneTrust & Supporting Systems)
Technical support technician job in Torrance, CA
Must have skills
OneTrust platform administration (self-hosted, multi-module ownership)
UCPM / CMP / PIA (privacy & compliance modules)
API integrations & system architecture
JavaScript (custom front-end logic for consent/known customer management)
.NET web services (platform integrations)
Python (automation / tooling development)
Data privacy & compliance operations (enterprise-scale platform governance)
Job Description:
We are looking for a Platform Lead to own and evolve the technology ecosystem that powers our enterprise compliance and data privacy operations. In this role, you will serve as the primary technical owner of our self-hosted OneTrust instance and several adjacent compliance technologies. You will partner with multiple business groups-including Compliance, Customer Communications, and Data Privacy Governance (DPG)-to ensure the platform is stable, scalable, and continually improving.
This is a hands-on role for someone who is equally comfortable driving platform strategy, managing feature roadmaps, and diving into system architecture, integrations, and configuration details.
Daily Tasks Performed:
โข Own the OneTrust Platform
โข Serve as the primary administrator and technical owner of our self-hosted OneTrust environment.
โข Support three business functions:
โข Compliance: UCPM for known customer profile management, DNSS receipts, and CMP for cookie configuration.
โข Communications/Email Marketing: UCPM for CAN-SPAM compliance and consent management.
โข DPG: PIA module for data inventory and privacy impact assessments.
โข Manage integrations with internal APIs and downstream systems.
โข Maintain the platform lifecycle: updates, patches, major releases, and environment planning.
โข Own the relationship with OneTrust product support, track escalations, and communicate platform changes.
โข Maintain the platform enhancement backlog and drive roadmap prioritization.
โข Support Compliance Technology Beyond OneTrust
โข Take technical ownership of custom JavaScript front-end logic for known customer management across authenticated sites.
โข Support and evolve a .NET web service that brokers communication between OneTrust and internal systems.
โข Oversee and maintain an internal audit automation capability currently being developed in Python (and potentially lead future enhancements).
โข Ensure alignment with enterprise IT operations, architecture, and security standards.
โข Collaboration & Leadership
โข Serve as the central point of coordination across Legal/Compliance, Marketing, Data Privacy, IT Operations, and vendor teams.
โข Translate business requirements into scalable platform configurations and technical work packages.
โข Contribute to release planning, operational readiness, and incident/problem management.
โข Promote best practices in data privacy, compliance operations, and platform governance.
What will this person be working on
Support Compliance Technology Beyond OneTrust
Position Success Criteria (Desired) - 'WANTS'
Required
โข Hands-on experience administering or developing within OneTrust (any modules; platform-wide ownership preferred).
โข Strong technical foundation in application/platform administration, API integrations, system configuration, and troubleshooting.
โข Ability to manage complex stakeholder needs and translate requirements into actionable technical plans.
Nice to Have
โข Experience with UCPM, CMP, PIA, or related privacy/compliance tools.
โข Background in compliance, data privacy, or digital consent management.
โข Familiarity with modern web technologies (JavaScript), .NET services, or Python scripting.
โข Exposure to IT operations, incident/problem management, or release management.
โข Experience working with Jira for backlog and workflow management.
โข Knowledge of the automotive industry or large enterprise environments.
Desktop Support
Technical support technician job in Los Angeles, CA
Salary Range: $60k to $70k
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required.
Key Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications for the Role
High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box
Tech Support
Technical support technician job in Simi Valley, CA
Handy with a computer? Join our tech support staff
CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks.
Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments.
About Us
For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program,
TaxTools
, is the most widely used program of its kind in the tax profession.
Requirements
Knowledge of networked Windows environments
Ability to communicate and provide instruction over the phone, often to tax professionals
Reliable and professional
Preferences
Full-time availability in January, our busiest month
Programming experience is a plus
Benefits
Outside January, flexible scheduling may be provided
Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees)
Part-time, full-time, or temporary (through Jan '26) status
Compensation
$23/hour starting
IT Support Technician Level 2 (MSP)
Technical support technician job in Lake Forest, CA
We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What You'll Do
Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
Troubleshoot complex issues and ensure SLA compliance
Support migrations, upgrades, and endpoint deployments
Collaborate with Level 3 engineers on escalations and projects
Document and share best practices for process improvement
What You Bring
At least 2 years in an MSP or multi-client IT environment
Strong knowledge of Microsoft 365, Azure, and Windows Server
Experience with ticketing, RMM, and endpoint management tools
Excellent troubleshooting, communication, and documentation skills
What You'll Get
$29/hr - $32/hr with paid overtime
Health insurance, PTO, paid holidays, and mileage reimbursement
Certification reimbursement and paid study time
Bonus opportunities and a supportive, team-focused environment
Personal Computer Technician
Technical support technician job in Los Angeles, CA
Job Title: Level 2 PC Technician - Endpoint Deployment
Hours: 7:30am-4:00pm
We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support.
If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit.
About the Role
This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects).
This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match.
Key Responsibilities:
Daily Hands-On Technical Work
Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration
Utilize SCCM, Microsoft Autopilot, and other deployment tools
Complete component swaps, hardware repairs, device preparation, and quality checks
Deployment & Asset Management
Tag, label, box, and stage equipment for deployment
Maintain accurate asset and inventory records
Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments
Physical / Warehouse Work
Operate in an endpoint lab/warehouse setting
Lift, move, and stage PCs, monitors, printers, and peripherals
Work repetitive technical tasks efficiently and consistently
Requirements
2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech
Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting
Experience with SCCM, Autopilot, MDT, or similar imaging tools
Ability to work in a physically demanding, warehouse-style environment
Comfortable with repetitive imaging and deployment workflows
Reliable and punctual
Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups)
Nice-to-Haves
Experience with multi-site deployments (clinics, healthcare organizations, branch offices)
Experience with asset tagging, inventory control, or warehouse IT operations
Help Desk Specialist
Technical support technician job in Santa Monica, CA
Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology.
Your key responsibilities include:
Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
Create and manage detailed logs of incidents and requests, identifying trends.
Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
Building and deploying PCs and laptops.
IT Support Level 1
Technical support technician job in West Hollywood, CA
Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: *****************
***Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! ***
About the Role
We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments.
Key Responsibilities
Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals.
Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders.
Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools.
Align technology platforms with legal workflows to support operational efficiency and user adoption.
Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices.
Manage and support conferencing technologies within office meeting spaces.
Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes.
Maintain IT inventory, including setup, distribution, and asset tracking.
Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones.
Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives.
Perform additional IT duties as required.
Qualifications
Bachelor's degree in Computer Science or a related field.
3+ years of relevant IT experience
Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat.
Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly.
Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments.
Prior experience in a law firm or fast-paced professional services setting preferred.
Okta, 1Pass, VOIP, Apple Business experience preferred
We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.
Technical Support Engineer
Technical support technician job in Redondo Beach, CA
Mission of the Role
Technical Support
Respond to customer's telephone, email and voice mail inquiries concerning support request.
Resolve hardware and software problems with our supported product line.
Accurately records incident descriptions, communications and resolution in our system.
Diagnose problems through research, replication, and testing.
Escalate or consult with senior help desk engineers, both internally and externally.
Manage assigned ticket queue
Ability to coordinate resources to fulfill needs of customers
Prevent problems from escalating by understanding customer needs and fulfilling them
Continue to stay current on current technology in the industry and our product line.
Perform assigned duties as requested by Manager.
Consistently deliver high-quality services to our clients.
Professional Qualities
Teamwork
Reinforces team approach throughout development efforts.
Supports and solicits input from team members at all levels within the organization.
Position Requirements
Bachelor's degree in Information Technology or Computer Science.
2 or more years' experience in an IT Field.
2 years' experience with FOIP and diagnostic tools.
2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products.
2 years' experience with the Fax or Cloud Fax products preferred.
Previous help desk or support center experience.
Excellent written and verbal communication.
Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills.
Excellent knowledge of Windows Server and Workstation.
Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP).
Strong knowledge of Windows Active Directory.
Some knowledge of Exchange.
Self-starter, highly motivated, enthusiastic and energetic.
Results oriented, well organized and team player.
High degree of integrity.
Creative problem solver, good listener and quick learner.
Organizational Responsibilities
Respond to customer's telephone and email inquiries concerning support request.
Resolve hardware and software problems with our supported product line.
Accurately record incident descriptions, communications and resolution in our help desk software.
Diagnose problems through research, replication, and testing.
Escalate or consult with senior help desk engineers, both internally and externally.
Function as a technical resource on internal technical projects.
Continue to stay current on current technology in the industry and our product line.
ยท Perform assigned duties as requested by Manager.
Systems/Network Administrator
Technical support technician job in Industry, CA
Our success at Equus Holdings relies on IT systems that enable us to reach consumers worldwide. We're seeking an experienced systems/network administrator who's enthusiastic about developing technological skills worldwide. This person will protect our critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy. The systems/network administrator will drive breakthrough innovations, tackle challenging assignments, lead initiatives, and be accountable for results. The ideal candidate is passionate about applying skills and expertise to a technology-based business model that creates real-world solutions for the global marketplace.
Objectives of this role
Maintain essential IT infrastructure, including operating systems, security tools, applications, network, servers, email systems, laptops, desktops, software, and hardware
Take responsibility for projects and solutions within the larger business initiative
Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
Work with internal and external partners to communicate project status, activities, and achievements
Responsibilities
Perform server and network administration tasks (ex, user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system architecture components work together seamlessly
Monitor datacenter and cloud environments' health using existing management tools, and respond to issues as they arise; help build, test, and maintain new servers and infrastructure when needed
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates; support internet, LANs, WANs, and VLAN network segments
Maintain cloud environment, including Virtual Machines, Storage, Firewalls, network connectivity, and network segments, cloud infrastructure
Complete Helpdesk tickets by troubleshooting to identify the root cause and taking corrective action.
Required skills and qualifications:
Proven success in an IT role
Minimum of four years of experience in the related field. Or a bachelor's degree in information technology and 2 years of experience.
Strong Windows Server Administration experience / Linux Administration experience a plus
Strong networking experience. Setup configuration of switches, firewalls, VPNs, VLANs, routing, DNS, DHCP
Experience managing cloud infrastructure
Professional certifications preferred
Experience with Office 365 Administration
Experience using PowerShell scripting and automation preferred.
Ability to lift 50 or more pounds
The base pay range for this role is between $70,000 and $100,000 and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position.
Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!