Technical support technician jobs in Castro Valley, CA - 1,029 jobs

A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr

We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time, on-site in Petaluma, CA** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.

As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Key Responsibilities: Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows hardware/software issues Perform routine maintenance and updates on workstations and servers Maintain accurate documentation and customer databases Assist users with purchasing decisions and provide excellent customer service Create help sheets and knowledge base articles Technical Skills Required: Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016) Experience with ticketing systems like Jira/Confluence and ConnectWise Strong understanding of workstation/server hardware components Soft Skills: Excellent communication and interpersonal skills Detail-oriented, self-motivated, and able to multitask in a fast-paced environment • • Strong problem-solving abilities and customer service orientation Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan. We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.

Job Title: Technical Program Manager Contract Type: 12- month contract (with possible extension) not open for C2C or any third-party arrangements. Summary The company is seeking a highly motivated and technically skilled Technical Program Manager (TPM) to lead and oversee data annotation programs that power our cutting-edge AI research initiatives. This role sits at the intersection of program management, data operations, and AI/ML, and will play a pivotal part in ensuring that our data annotation efforts are scalable, high-quality, and aligned with the needs of our research and product teams. You will collaborate closely with researchers, data scientists, ML engineers, and vendor operations to drive the end-to-end lifecycle of large-scale data labeling and curation efforts - from strategy and planning to execution, delivery, and quality evaluation. Responsibilities Program Ownership: Drive large-scale data annotation programs end-to-end, from scoping requirements to delivery and post-mortem analysis. Cross-Functional Collaboration: Partner with AI Research leadership, AI researchers, data scientists, ML engineers, and product managers to define data needs, success metrics, and annotation guidelines. Vendor & Workforce Management: Manage external annotation vendors and internal labeling teams, including contract negotiation, SLAs, quality standards, and throughput planning. Quality & Process: Design and implement robust quality control pipelines, annotation tools, and feedback loops to ensure data quality at scale. Tooling & Automation: Collaborate with engineering to improve annotation infrastructure, workflows, and data pipelines for efficiency and scalability. Data Strategy & Governance: Contribute to data governance best practices, including privacy, security, ethics, and compliance in annotation workflows. Reporting & Metrics: Define and track key program metrics (cost, quality, speed, volume), and regularly communicate progress to stakeholders and leadership. Internal Adoption: Coordinate internal adoption of agentic AI products by building onboarding processes, workflows, and change management strategies. Data Quality Leadership: Establish and standardize processes for measuring, monitoring, and improving data quality across datasets and annotation teams. Customer Engagement: Collaborate with external customers and research partners on evaluation workshops, pilots, and feedback sessions to drive continuous improvement. Competencies and Requirements Bachelor's or Master's degree in a technical field (e.g. Computer Science, Data Science, Machine Learning, Information Systems) or equivalent practical experience. 5+ years of experience in technical program management, project management, or operations in data-centric or AI/ML environments. Strong understanding of ML development workflows, data pipelines, and annotation lifecycle. Experience managing large-scale data labeling or data collection efforts, including working with third-party vendors. Familiarity with big data platforms (e.g. Apache Spark, Databricks, Hadoop) and data warehousing concepts. Excellent organizational, problem-solving, and communication skills with the ability to influence cross-functional stakeholders. Proven track record of driving cross-functional teams to deliver complex technical projects on time and with high quality. Excellent communication, negotiation and analytical skills, with the ability to document standard operating procedures and processes Advanced working SQL Knowledge, Ability to build and maintain analytics to track, forecast, and visualize consumption through ad-hoc SQL, reports, and dashboards Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Self-motivated and able to work independently, as well as in a team environment. Preferred good working knowledge of GPU technology and its applications in generative AI and machine learning. Familiarity with big data technologies such as Apache Spark, Delta Lake, and MLflow is a plus. Benefits At Biblioso, we are committed to the well-being of our employees and offer a competitive benefits package to support their needs, including: 401(k) retirement plan Disability coverage Employee Assistance Program (EAP) Life insurance Health insurance Paid sick time We believe that investing in our team's well-being is essential for the success of our company. Team Environment In this role, the nature of the work is dynamic and requires a collaborative attitude. While you have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment. Contact Abier Nupen | ****************** This role is not open for C2C or any third-party arrangements.

Long Term Contract Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed) Our client is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education. ESSENTIAL FUNCTIONS: Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person. Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures. Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner. Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions. Determine and execute the best solution for the issue based on available information and details provided by users. Properly configure and deploy hardware and software. Standardize and automate processes using scripting technology. Oversees system image management to align with company security guidelines or SOP (standard operating procedure). Responsible for the maintenance and creation of software packages & security patches Plans and implements system automation as required for better efficiency. Identity Access Management (Account creation and deactivation) Participate in IT Projects and team efforts. EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS: 2+ years of experience as a Service Desk Specialist. Above average understanding of computer systems, mobile devices, and other technology products. Ability to diagnose and resolve basic technical issues, as well as, researching new ones. Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware. Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions. Excellent organizational, communication, time management, problem-solving, and customer-service skills. Ability to understand and execute technical manuals, documentation, and guides. Must have strong customer service skills, including ability to listen, interpret and explain IT related issues, and concept in non-technical terms. Must possess excellent verbal and written communication skills. Team-orientated and available for evening/weekend work when necessary. Computer-related qualifications and certifications will be viewed favorably. CompTIA A+ (Plus) certification preferred. Must be able to lift up to 50 lbs. OTHER QUALIFICATIONS: Great emphasis on customer service. Ability to multitask in a fast-paced environment. Experience with supporting audio video events preferred. Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.). Experience working in a laboratory environment preferred. Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week. The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

eDiscovery Technical Advisor Employment Type: Full‑Time, Executive‑Level Department: Legal CGS is seeking a dedicated eDiscovery Technical Advisor to join a fast‑paced and hard‑working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and Attributes for Success Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries; Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI; Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT), and the Veritas eDiscovery Platform; Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words, and custodians) for a particular case; Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS‑Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre‑trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries; Contractor shall analyze search/collection results for data gaps; Contractor shall administer data inputs into an electronic discovery review platform (e.g. eDP), which includes, but is not limited to: creating cases; adding collected source data; Contractor shall handle user access rights; upload data logs; de‑duplicate collected source data; identify data gaps; merge/verify data; and assure electronic discovery production quality in Bates numbering and load file creation; Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release; Contractor shall adhere to policies and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance; Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs; Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository; Contractor shall document electronic discovery plans and procedures for each individual case; Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT; Contractor shall provide eDiscovery collections on criminal cases. Qualifications 5 (five) years of eDiscovery/litigation support experience with a focus on client solutions. 3 (three) years of progressively responsible experience on major lit support projects. 2 years in Relativity, beyond document review coding. Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non‑technical business leaders and team players. Ability to work in a fast‑paced environment and agile work environment. Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial). Must be a U.S. Citizen. The ability to obtain a U.S. Government security clearance (active clearance preferred). BS/BA degree or equivalent work experience (JD highly preferred). Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government‑contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Benefits Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: ***************** Email: ******************* $137,200 - $186,200 a year #J-18808-Ljbffr

A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually. #J-18808-Ljbffr

Our client is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore, MD. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the client's colleagues. Day to day, this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support. *Experience in a Managed Service Provider would be a nice to have.* *Skills* Desktop, Windows 10, Customer service *Top Skills Details* Desktop, Windows 10, Customer service *Additional Skills & Qualifications* Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue. A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done. A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed. Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging solutions, *Experience Level* Intermediate Level *Job Type & Location*This is a Contract to Hire position based out of San Francisco, CA. *Pay and Benefits*The pay range for this position is $38.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in San Francisco,CA. *Application Deadline*This position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Konica Minolta currently has an exciting opportunity for an IP Technical Specialist! Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals. We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL. Responsibilities Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution Provide operator training and ongoing support High degree of self-motivation to succeed and dedicated to self- improvement Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience Perform other projects and tasks assigned by Konica Minolta management Qualifications High school or equivalent Extensive technical service support knowledge (3 year minimum) Knowledge Skills and Abilities Strong working knowledge of industry, Production Print hardware, services and solutions offerings Proficiency in time management and organizational discipline Networking and software knowledge is necessary Ability to analyze, interpret and communicate technical data Ability to prioritize and organize work independently, without direct supervision Multi-tasking ability is a must Willingness to travel up to 50% Ability to work different shifts if necessary Strong responsibility, self-motivated, able to work under high pressure Excellent interpersonal, communication, presentation and listening skills Industry certifications in color, project and/or networking Prior offset press experience is a plus About Us About Konica Minolta Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

We are seeking a highly hands-on frontline leader to join our organization. Reporting to the Associate Manager of Support, this Platform Support Escalation Lead role is responsible for resolving merchant support tickets, owning critical escalations, and coaching agents in real time. The ideal candidate thrives in high-stakes, high-complexity environments, communicates clearly under pressure, and drives improvements in systems, processes, and knowledge to scale support across thousands of restaurants. KEY RESPONSIBILITIES Work the support queue daily, owning and resolving a broad range of merchant tickets end-to-end. Serve as escalation owner for urgent, complex, and high-impact cases, coordinating across Support, Ops, Product, Engineering, and external partners. Lead by example on ticket quality, speed, and customer communication, especially during downtime or operational disruption. Coach and unblock support agents in real time, building their investigation habits, customer handling skills, and confidence. Contribute to playbooks, internal knowledge, training materials, and process improvements based on live case experience. Strengthen support operations as new channels and coverage expand (e.g., phone/video, extended hours). Participate in daily team meetings and provide input on operational improvements. Drive resolution of novel issues by asking the right questions, engaging stakeholders, and building context quickly. QUALIFICATIONS Strong direct customer-facing support experience in a high-volume environment. Experience supporting customers in high-stakes, high-complexity environments (e.g., operational downtime, financial impact, multi-system dependencies). Prior experience as a team lead, escalation lead, floor lead, supervisor, or manager (formal title not required). Proven ability to coach and raise performance standards through example, not just delegation. Strong ownership mindset; able to push cases through ambiguity and coordinate across teams. Clear and calm communication under pressure; skilled at de-escalating tense situations and setting realistic expectations. Ability to troubleshoot in detail while recognizing patterns and translating them into improvements. NICE TO HAVE Experience supporting POS systems, payments, hardware-enabled products, logistics, or multi-system workflows. Familiarity with support tools and workflows (e.g., Intercom, routing/triage, QA, knowledge management). Comfort with basic technical troubleshooting; networking experience is a plus. Experience improving training content, troubleshooting playbooks, or onboarding materials. WORKING CONDITIONS Fast-paced support environment with direct customer interaction. Requires flexibility to handle urgent escalations and extended coverage hours. Collaboration across multiple teams including Support, Ops, Product, and Engineering.

Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed. Role Description This is a full-time, on-site role located in Berkeley, CA. The IT Associate will Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Perform routine maintenance and inspection of network and server systems. Administer and maintain Google Workspace and other company related software programs as assigned. Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls). Manage user lifecycle processes, including provisioning, de-provisioning, and access control. Support and secure endpoints across mac OS and Windows environments. Support processes and systems for asset inventory and management for hardware, software, and subscription services Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees Support IT projects to completion with direction from the Director of Laboratory Information Systems Supports issuing new computer hardware and the disposition of end-of-life equipment Supports IT requirements through direct employee and guest support for remote and on-site staff Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems or CEO. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment. Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions Familiarity with Google Workspace Strong troubleshooting and problem-solving skills. A+/Network+/Security+ Certification is preferred · Demonstrate a high degree of integrity, enthusiasm, and initiative daily. Constant adherence to HIPAA compliance and patient confidentiality requirements Please send a cover letter and resume to the Human Resources Director ******************************

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: This position is for a telecommunications, structured cabling, and technology Field Service Technician. The job will consist of completing various cable runs, hardware moves, adds, changes and "smart hands" installations for Granite customers, primarily within a 50-mile service area radius. The technician will also be responsible for leading subcontracted crews on larger projects in the area. Company vehicle provided. Technician will directly report to a remote supervisor. Duties and Responsibilities: Communicate effectively with the NI team members and departments that schedule each service call Complete basic structured cabling repairs and new installations according to industry standard practices Smart Hands installations and maintenance with various technology platforms and changing SOW's Provide all required job and project deliverables within 24 hours or otherwise specified in an SOW Keep company vehicle clean and serviced properly Keep all materials & tools stocked. Accountability maintained through scheduled inventory counts. Required Qualifications: 5-10 years structured cabling experience Ability to tone and test copper wiring / analog dial tone Ability to terminate and test Cat5e, Cat6, Cat6A cablings Ability to terminate and test Coax cabling Ability to patch and roll fiber Laptop skills (Excel, Putty/Hyper Terminal for ability to allow remote session to engineer / NOC) Basic Networking (Modem Gui's, Command Prompts, Initiate Remote sessions) Light travel Clean Driving Record Preferred Qualifications: BICSI Certifications Wireless Knowledge (Ability to utilize Ekahua software) Lift Certified OSHA Certifications A+ networking certification Fiber certifications

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About Us Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact. Role Outcome The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows. Success in this role means: Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience. The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction. Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes. Immediate Areas of Focus Deliver High-Quality Technical Support Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence. Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle. Model best-in-class technical support practices for the team through hands-on participation and leadership by example. Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers. Build the Foundation for a Scalable Support Function Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency. Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting. Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy. Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current. Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work. Surface Customer Insights Across the Company Identify patterns, recurring issues, feature requests, and friction points across support interactions. Create a lightweight process for surfacing customer patterns and insights Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements. Establish Visibility Into Customer Satisfaction Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why. Determine when and how surveys are sent to customers without creating noise or fatigue. Establish an initial baseline of customer satisfaction and trends over time. Translate qualitative and quantitative feedback into clear action items. Coach and Develop the Support Function Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership. Model best-in-class customer interactions through your own work. Continuously raise the bar for support quality as the team grows. Qualifications Experience in a player-coach support role, owning both hands-on support and system/process design. Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies). Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently. Experience standing up or significantly evolving an early-stage customer support function. Ability to define metrics, processes, and documentation without over-engineering. Demonstrated ability to train, mentor, and ramp technical support team members. Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment. Bias toward action, ownership, and continuous improvement. Our Cultural Foundation At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position. This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them. That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows. We think about our culture in two dimensions: How We Show Up Every Day These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate: Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting. High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us. Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles. No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together. Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust. Operating Principles These are the systems and norms that amplify speed and efficiency at the company level: Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning. No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy. Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most. If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.

A prominent intellectual property firm in San Francisco is seeking candidates for a patent prosecution position. Applicants should have prior patent prosecution experience and a degree in a related technical field. Strong written and verbal skills, attention to detail, and a USPTO registration are required. This role offers a chance to work with cutting-edge clients across various industries. Candidates with experience in software technologies are preferred. Join a team dedicated to understanding client needs and fostering talent. #J-18808-Ljbffr

This is a long-term ongoing Datacenter Tech opportunity within a new lab. You will work in the IT build out and support of the pre-production NVIDIA lab (racks, bench testing areas, etc.) *Skills* Data center, Rack and stack, Linux, Cabling, Hardware troubleshooting, Racking, Troubleshooting, Data center maintenance, Liquid cooling Shifts: a. 1 month of onboarding and on the job training M-F 8AM-4PM, then shifts move to: i. 1 each A and B schedule, 7AM - 6PM ii. 2 each A and B schedule, 9AM - 8PM (A = Sun - Wed; B = Wed to Sun) Level 2: - Troubleshoot a variety of servers and isolate the problem that the server is encountering. (remote & hands on) - Order replacement parts and install them in servers and ship back the defective part to their respective vendors. - Update firmware on servers to ensure the latest version is installed. - Configure IP addresses and default login credentials on servers. - Reach out and assist network admins on any issues they are having with a server that can range from: replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts and installing upgraded versions of those parts in servers. And supporting their DC/Lab teams. - Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device. - Assist network admins who reach out requesting specific assistance with servers or switch. - Assist out with Level 1 responsibilities as necessary. *Job Type & Location*This is a Contract position based out of Sunnyvale, CA. *Pay and Benefits*The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Sunnyvale,CA. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Requirements High performer with experience in intellectual property matters, including patent and/or trade secret litigation. Undergraduate degree in computer science, electrical engineering, mathematics or physics (this is preferred). Superior academic credentials in law and undergraduate coursework. Strong work ethic, excellent leadership skills, and action-oriented interest in taking on increased levels of responsibility for client matters. Outstanding research and analytical skills, excellent oral and written communication skills, and have sound legal and business knowledge in working on a broad spectrum of cases and counseling clients with respect to ongoing matters. Admitted to the state bar in which you are practicing. Summary Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. Confidentiality At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. Opportunity Note Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest. #J-18808-Ljbffr

a. 1 month of onboarding and on the job training M-F 8AM-4PM, then shifts move to: i. 1 each A and B schedule, 7AM - 6PM ii. 2 each A and B schedule, 9AM - 8PM (A = Sun - Wed; B = Wed to Sat) This is a long-term ongoing Data Center Technician opportunity within a new lab. They will work in the IT build out and support of the pre-production lab (racks, bench testing areas, etc.) Level 2: - Troubleshoot a variety of servers and isolate the problem that the server is encountering. - Order replacement parts and install them in servers and ship back the defective part to their respective vendors. - Update firmware on servers to ensure the latest version is installed. - Configure IP addresses and default login credentials on servers. - Reach out and assist network admins on any issues they are having with a server that can range from: replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts and installing upgraded versions of those parts in servers. And supporting their DC/Lab teams. - Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device. - Assist network admins who reach out requesting specific assistance with servers or switch. - Assist out with Level 1 responsibilities as necessary. *Skills* Data center, Rack and stack, Linux, Cabling, Hardware troubleshooting, Racking, Troubleshooting, Data center maintenance *Top Skills Details* Data center, Rack and stack, Linux ,Cabling, Hardware troubleshooting, Racking, Troubleshooting, Data center maintenance *Additional Skills & Qualifications* It is critical that that all submittals be true L2 break/fix and also willing to so the L1 rack/stack for deployments. L2 troubleshooting is not remote hands or people being walked through tickets. They need to be able to troubleshoot independently and isolate logical issues using Linux. 2 recent valid references are required. *Job Type & Location* This is a Contract position based out of Sunnyvale, CA. *Pay and Benefits*The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Sunnyvale,CA. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.