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Technical Support Technician Jobs in Charleston, WV

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  • Information Technology Professional (IT Support)

    Us Navy (Wavemaker) (USD 3.8company rating

    Technical Support Technician Job In Charleston, WV

    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
    $51k-73k yearly est. 10d ago
  • Management System Specialist

    Fuchs Lubricants Co 4.6company rating

    Technical Support Technician Job 44 miles from Charleston

    MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career. Salary: FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $65,000 to $80,000 per year, but actual salary will vary depending upon a new hire's experience and qualifications as well as internal equity. Your areas of Responsibility: The Management System Specialist reports to the Quality Systems Manager and plays a vital role in maintaining our management systems to ensure compliance with industry standards and regulatory requirements. Working closely with various departments, the Specialist will drive continuous improvement and ensure the highest levels of quality, environmental, and safety management. FUCHS emphasizes the importance of integrated management systems for reducing complexity and cost and advocate for a unified management system to handle multiple aspects of organizational performance, including quality, environment, health, safety, and energy. This position will advocate for common policies, procedures, and objectives. FUCHS production plants are certified according to various international standards, with ISO 9001 (Quality) as a minimum requirement. Many plants also hold certifications for ISO 14001 (Environment), ISO 45001 (Health & Safety), and ISO 50001 (Energy). The company is committed to maintaining these certifications and implementing sector-specific certifications based on local business needs. The Management System Specialist provides collaboration and support across multiple departments. This is an important part of our growth strategy, and we are looking for someone who will bring the dedication, detail-orientation, and results-focused approach necessary to meet our ambitious goals. Develop, implement, and maintain management systems in accordance with industry standards such as IATF 16949, ISO 14001, and future management systems like ISO 45001 and ISO 50001. Conduct regular audits and assessments to ensure compliance and identify areas for improvement. Identity and resolve non-conformities through effective problem-solving techniques. Collaborate with cross-functional teams to develop and implement corrective and preventive actions. Provide training and support to staff on management systems and best practices. Monitor and report on key performance indicators related to management systems. Stay up to date with industry trends and regulatory changes to ensure compliance and best practices. Qualifications we are looking for: Bachelor's degree in a Science, Engineering, Business Administration, or related field. Experience in quality management, environmental health & safety or a related field is preferred. Excellent analytical and problem-solving skills. Proficiency in writing clear and concise SOPs. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certification in auditing (e.g. Lead Auditor) is a plus. These are your benefits: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: ********************************* FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
    $65k-80k yearly 4d ago
  • Computer Field Tech Position- Charleston WV

    BC Tech Pro 4.2company rating

    Technical Support Technician Job In Charleston, WV

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Help Desk Technician, IT

    UGI Corp 4.7company rating

    Technical Support Technician Job In Charleston, WV

    Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.
    $42k-56k yearly est. 40d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical Support Technician Job In Charleston, WV

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-51k yearly est. 60d+ ago
  • IT Support Specialist

    ASM Research, An Accenture Federal Services Company

    Technical Support Technician Job In Charleston, WV

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. + Implements medium to high risk changes on production systems. + Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. + Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs of medium complexity. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. + Analyzes system performance indicators and recommends improvement actions. + Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. + Installs and maintains third-party tools. + Makes proactive suggestions for service improvements. + May train less experienced staff in the supported products and best practice for production support. **Minimum Qualifications** + Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience preferred with cloud infrastructure, digital workspace, and storage technology **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $33k-58k yearly est. 37d ago
  • Help Desk Technician, IT (25438)

    Mountaineer Gas Company 4.0company rating

    Technical Support Technician Job In Charleston, WV

    Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline. Job Summary IT HELP DESK TECHNICIAN - CORPORATE OFFICE (CHARLESTON, WV) We are currently recruiting in our Corporate office, Charleston, WV, for an IT Help Desk Technician. Duties and Responsibilities Provides front-line technical support through a central IT help desk. Responds to calls, emails, and other communications to the IT Help Desk. Creates and maintains tickets in Help Desk Management System. Provides resolution to issues where possible, and escalates appropriately. Knowledge, Skills and Abilities Requirements: Proficiency supporting and troubleshooting current desktop and laptop hardware, Windows 10 and 11, Office 365, iPhones, and iPads. Ability to define problems, collect data, establish facts, draw valid conclusions, and effectively present same. Ability to effectively communicate technical concepts to a non-technical audience. Ability to travel and work after ordinary business hours as required or needed. Associate Degree in Information Technology or related field or equivalent work experience required. A minimum of 3 years of related experience required. Preferences: Prefer hands-on experience with hardware, operating systems, and applications used by MGC such as ServiceNow. Bachelor's Degree in Information Technology. Natural gas IT experience. Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.
    $33k-46k yearly est. 27d ago
  • IT Help Desk Tier 1

    Maximus 4.3company rating

    Technical Support Technician Job In Charleston, WV

    Description & Requirements The help desk provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical liaison to project managers as needed. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. - Perform other duties as may be assigned by management. Project Specific Essential Duties and Responsibilities: •Diagnose, resolve, and follow up on issues relating to various user concerns •Provide remote support and resolve issues for users whom may be at remote offices or home office users •Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository •Assist in troubleshooting advanced technical issues within the network and telecommunications environments •Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment •Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations •Identify areas deserving attention in the technical support environment, and consult with management •Ensure tickets are accurately documented and resolved in a timely manner •Work within the team framework created by management and work with team members on assigned projects *Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts. Project Specific Background & Experience Required: - May have additional training or education in area of specialization - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies - Experience with and/or ability to use call center telephony equipment - Experience in customer support or call center support - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) - Government experience preferred - Strong verbal and written communication skills - Strong analytical and problem-solving skills - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences - Highly detail-oriented, organized, timely, and customer service-oriented - Ability to work well independently and in a team setting - Adaptable, flexible and able to deal with ambiguity and change - Excellent oral and written communication and customer service skills - Excellent attention to detail and good analytical skills #techjobs EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.75 Maximum Salary $ 21.00
    $26k-55k yearly est. 5d ago
  • Help Desk Support - Operations Center - Cross Lanes

    City National Bank of Wv 4.9company rating

    Technical Support Technician Job 10 miles from Charleston

    EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Summary Description Investigates and resolves software and hardware problems of computer users. Essential Functions Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Consults with programmers to explain software errors or to recommend changes Calls software and hardware vendors to request service regarding defective products. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes or revises user training manuals and procedures. Installs personal computers, software, and peripheral equipment Provides assistance with all internal banking applications and services, including but not limited to, Silverlake, Vertex Teller, StreamLine for Deposits, DecisionPro, online banking/debit cards, and Microsoft Office Position Requirements
    $58k-86k yearly est. 18d ago
  • Support Technician

    Daveandbusters

    Technical Support Technician Job 36 miles from Charleston

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 8.75 - 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $32k-55k yearly est. 22h ago
  • Infrastructure Technician 2

    E.L. Robinson Engineering 3.2company rating

    Technical Support Technician Job In Charleston, WV

    Prepares 2D and 3D drawings and schematics under supervision and detail procedural guidelines from Project Manager or Project Engineer. Prepare design drawings, maps, details and other exhibits necessary to complete an engineering design package. Utilize CAD software and add-ons to complete tasks efficiently. Working knowledge of AutoCAD, Microstation, and associated design software program Requirements Years of Experience: 2-7 years Minimum Qualifications: Associates Degree or CADD Certification or 7 years of related experience
    $55k-87k yearly est. 60d+ ago
  • Tier II Service Desk Specialist

    Nuaxis Innovations 3.9company rating

    Technical Support Technician Job 47 miles from Charleston

    \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. **Essential Functions:** + Responds and diagnoses problems through discussion with users and hands-on assistance. + Provides on-site support to end users on a variety of issues. + Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs. + Documents, tracks, and monitors tickets to ensure a timely resolution. + Provides second-tier support to users' applications or hardware issues. + Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates or recreates user problems to resolve operating difficulties. + Recommends systems modifications to reduce user problems. + Performs Moves, Adds and Changes (MAC) Travel is required, up to 50%. Selectee may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed. **Education/Certification:** Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge Requirements:** + Microsoft network or enterprise support + Active Directory + Microsoft Office 2010 + Office 2013 + Office 365 + Blackberry, + MaaS360 + NetIQ Directory Resource Administrator (DRA) + Systems Center Configuration Manager (SCCM) + Cisco AnyConnect + Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules. **Experience:** At least 2 years of current experience in participating in a desk-side support environment. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (************************** NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.Learn More (**************************** about our Benefits and Culture! \#NAI #DICE
    $35k-52k yearly est. 30d ago
  • Technical Support Level 3

    Computech Corporation 4.3company rating

    Technical Support Technician Job 27 miles from Charleston

    Title: Technical Support Level 3 Duration:12 Months Role Description : Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) General Description : Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time. Roles&Responsibilities: The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment. Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”. Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage. Responsible: * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required. * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required. * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required. * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment). * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution. * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities. * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight. * Strong Project Management skills a plus. Requires the ability to create and manage project activities. * MCSE, CCNE, Network+, Server+ and other certifications a plus. * Provide 24 hour on-call support for escalation of site issues impacting production. Additional Information Experience with vmware,cisco,active directory
    $74k-88k yearly est. 13d ago
  • L2 Desk Side Support

    Tata Consulting Services 4.3company rating

    Technical Support Technician Job 27 miles from Charleston

    Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools. Troubleshoot operating system issue. connection issues with LAN/WAN. Base Salary Range: $50,000 / Annum - $65,000 / Annum
    $50k-65k yearly 19d ago
  • Deal Desk Specialist

    Rocket Software 4.5company rating

    Technical Support Technician Job In Charleston, WV

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs. **Essential Duties and Responsibilities** : + Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines. + Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions. + Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval. + Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process. + Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations. + Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process. **Qualifications:** + At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry + Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus + Ability to embrace new technology, applications, and solutions quickly + Ability to work efficiently and collaboratively in a fast-paced environment + Experience with Salesforce modules and Microsoft tools + Committed to Rocket's core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
    $62.8k-78.5k yearly 60d+ ago
  • Client Services Tech 1

    Pace Americas Inc. 3.9company rating

    Technical Support Technician Job 50 miles from Charleston

    Make an impact. Build a career. At Pace , we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world. If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career. Find your place at Pace Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace . What you'll do Pack subcontractor containers UPS Coordinate and perform sample-related activities, including shipping and receiving, processing and administration Maintain and update appropriate documentation and databases Participate in training on fundamental lab support policies, programs, and practices What you'll bring High school diploma or equivalent Experience in a laboratory or environmental testing setting is preferred, but not required Ability to perform work in a lab or office setting, remain standing for long periods, work around strong smells, and wear personal protective equipment while handling samples (e.g., lab coat, safety glasses and gloves; all PPE provided by Pace ). What we promise Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement Opportunities to build a rewarding career An inclusive culture that stands for integrity, innovation and growth
    $37k-64k yearly est. 13d ago
  • Client Services Tech 1

    Pacelabsusa

    Technical Support Technician Job 50 miles from Charleston

    Make an impact. Build a career. At Pace , we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the world. If you're curious, driven and inspired by the idea of doing important work with real-world impact, there's no better place to build your career. Find your place at Pace Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll receive all the training you need to successfully take on your new role and grow an exciting laboratory sciences career at Pace . What you'll do Pack subcontractor containers UPS Coordinate and perform sample-related activities, including shipping and receiving, processing and administration Maintain and update appropriate documentation and databases Participate in training on fundamental lab support policies, programs, and practices What you'll bring High school diploma or equivalent Experience in a laboratory or environmental testing setting is preferred, but not required Ability to perform work in a lab or office setting, remain standing for long periods, work around strong smells, and wear personal protective equipment while handling samples (e.g., lab coat, safety glasses and gloves; all PPE provided by Pace ). What we promise Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement Opportunities to build a rewarding career An inclusive culture that stands for integrity, innovation and growth
    $29k-58k yearly est. 14d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical Support Technician Job In Charleston, WV

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-35k yearly est. 13d ago
  • IT Support Specialist

    ASM Research, An Accenture Federal Services Company

    Technical Support Technician Job In Charleston, WV

    ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service Desk calls, chats, tickets + Support Microsoft, Apple, business and third-party applications + Participate in on call after-hours and weekend support as needed + Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications + Support Medical Application Provisioning + Support Community Care providers and medical participant organizations + Trouble shoot medical patient records transport errors across the national gateway + Monitor and Support Alerts + Support Navigation of financial aid web site + Ensure tickets are responded to and resolved within Service Level Agreements for each customer + Support Windows operating systems of various versions including Windows 8 and 10 + Manage and support Office 365 + Create documentation for the Service Desk + Works hours are either 11P - 8A ET **Minimum Qualifications** + Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of experience in information technology, systems administration or other IT related field. + Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects + Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools + Candidate must have experience in being able to gather and convert data into a written narrative **Other Job Specific Skills** + HDI or ITIL certification + Experience with IT Service Management systems like ServiceNow + Experience with Microsoft Dynamics CRM + 6 months working knowledge of Active Directory **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $22.26-$23.00/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $22.3-23 hourly 34d ago
  • Technical Support Engineer - z/OS

    Rocket Software 4.5company rating

    Technical Support Technician Job In Charleston, WV

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a team with minimal direction. **Primary Responsibilities:** + Interact directly with various internal departments to facilitate customer request and trouble shoot product problems in a professional manner. + Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers. + Track and document inbound support requests and ensure proper notation of customer requests or issues. + Maintain knowledge about assigned products and company services available. + Provide after-hours support to customers on a rotating basis utilizing the Customer Care After-Hour procedures. + Contributing to the Knowledge Base via Creating and Editing the Customer issues. + Actively participate in the escalation process fully documenting and aggressively pursuing solutions to critical issues. + Participate in the evaluation of new releases of products and report on performance, functionality and issues to R&D. **General Qualifications:** + Bachelor's Degree in a technology field or an equivalent combination of education and relevant IT experience. + Desire to step into a support role to investigate and resolve incidents based on Rockets products. + Excellent oral, written and interpersonal communications skills. + English language experience in spoken and writing is a prerequisite. + Proven organizational and time management skills. + Demonstrated experience adapting to change and managing priorities. + Strong customer service skills in interacting with both internal and external customers. **Additional Qualifications:** + Mainframe knowledge: z/OS + Experience working with 1 or more z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM. + Operating system knowledge: Windows, Unix, Linux. + Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions. + Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS. **Desired Skills** + Knowledge of Spark, Python, Java, Rexx + Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols. + Knowledge/experience with ODBC/JDBC. + Knowledge/experience of DB2 utilities and DB2 stored procedures. + Knowledge/experience of DB2 LUW. + Knowledge/experience with Visual Studio .NET. + Knowledge/experience in z/OS Cobol or Natural. + Knowledge/experience in Microsoft SQL Server or Oracle + Knowledge/experience working with RACF, ACF2 or Top Secret. + Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris. + Knowledge of Network topology. + Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams). \#LI-JC1 \#LI-Remote The base salary range for this role is $81,496.00 - $101,870.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
    $81.5k-101.9k yearly 37d ago

Learn More About Technical Support Technician Jobs

How much does a Technical Support Technician earn in Charleston, WV?

The average technical support technician in Charleston, WV earns between $25,000 and $72,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average Technical Support Technician Salary In Charleston, WV

$43,000

What are the biggest employers of Technical Support Technicians in Charleston, WV?

The biggest employers of Technical Support Technicians in Charleston, WV are:
  1. Oracle
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