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Technical support technician jobs in Coeur dAlene, ID

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  • Design Technology Innovation Specialist

    NAC Architecture 4.6company rating

    Technical support technician job in Spokane, WA

    Requirements Preferred Qualifications & Skills: Education and Experience : Professional degree in Architecture, Industrial Design, Computational Design, Computer Science or related field. 7-10+ years of experience in a design technology, computational design, or digital innovation-oriented role. Experience on project teams using advanced digital tools (parametric design, automation etc.) is required. Knowledge of machine learning and artificial intelligence within the architecture industry. Solid understanding of architectural or similar design workflows and production processes across all project phases. Design Software and Software Development : Proficiency in 3D/BIM software (Revit, Rhino) and visual programming tools (Grasshopper, Dynamo) for parametric design. Strong programming skills in one or more languages (Python, C# and/or JavaScript) to develop custom tools and automate tasks. Familiarity with machine learning concepts or AI frameworks applied to design problems. Experience with data visualization or analysis tools (e.g. Power BI, Tableau) is advantageous. Generative Design and Content Creation : Experience with AI tools and platforms such as ChatGPT, Midjourney, Stable Diffusion, ControlNet, ComfyUI, Runway, or similar tools used for generative design, image processing, or content creation. Visualization: Interest or experience in motion design, video editing, or storytelling using tools like After Effects, Premiere Pro, Twinmotion, or real-time rendering platforms. Innovation Mindset: Demonstrated passion for emerging technology in the AEC industry. Participation in hackathons, research projects, industry tech forums and open-source contributions or published research in computational design or related areas is a plus. Proven ability to experiment, iterate and implement new ideas in a real-world project context. Comfort working in an evolving space with ambiguous challenges and rapidly advancing toolsets. Collaborative Communication: Excellent communication and collaboration skills working across diverse audiences. Ability to translate between designers and software developers, explaining design needs to technologists and vice versa.
    $67k-90k yearly est. 41d ago
  • IT Support Specialist

    Secured Investment Corp

    Technical support technician job in Coeur dAlene, ID

    Job DescriptionDescription: Company: Cogo Nation EDUCATE - LOAN - INVEST We get more of what we want by helping others get more of what they want THE OPPORTUNITY: Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d'Alene, Idaho, we're proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years. We're looking for an IT Support Specialist with a strong service mindset and a root-cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn't keep breaking. This is a hands-on, in-office role supporting day-to-day user needs, new user onboarding, and office technology setups/moves. WHAT YOU'LL DO: Provide front-line user support for hardware, software, and account access issues across the organization. Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices. Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root-cause mindset (isolate variables, validate assumptions, confirm resolution). Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking. Assist with Microsoft Intune-managed endpoints and modern device administration as skills develop. Perform hands-on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs). Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster. Prioritize requests effectively to keep teams productive and minimize downtime. Collaborate with IT leadership to continuously improve standards, documentation, and the end-user experience. WHAT YOU'LL NEED: Some IT support experience preferred but not required. Early-career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education. Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent). Ticketing experience is a plus (not required); ability to write clear, professional notes is expected. Strong communication skills, patience, professionalism, and a helpful attitude. Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting. Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus. Ability to work independently, follow through on commitments, and stay organized in a fast-moving environment. Comfortable in an active, hands-on role that supports office needs as well as technical work. GROWTH & DEVELOPMENT PATH: This position offers a clear path to advance into areas such as: Microsoft 365 & Intune Administration Systems & Infrastructure Support Endpoint Security & Compliance WHY YOU'LL LOVE IT HERE: Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments. PTO + 9 Paid Holidays + Paid Birthday Holiday: Because rest isn't a luxury, it's a necessity. 401(k) + Profit-Sharing Opportunities: Build a future you're proud of. Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!). Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts. Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here. Career Growth: Big opportunities, real advancement. Referral Bonus: Bring your friends. Get rewarded. Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it! A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here. At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply. Your potential matters more than perfection. ABOUT COGO NATION: Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships. Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels. Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities, and Lake City Servicing. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started! Requirements:
    $31k-54k yearly est. 5d ago
  • Service Desk Escalation Engineer

    Executech 4.0company rating

    Technical support technician job in Spokane Valley, WA

    Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving! Your Mission (should you choose to accept it): * Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. * Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). * Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. * Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. * Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. * Collaborate: Partner with team members and other IT teams to crush complex challenges. * Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. * Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): * Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). * Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). * Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. * Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). * Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. * Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: * Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. * Grow Fast: Level up your skills with real-world challenges that keep you sharp. * Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). * Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: * Location: Primarily office-based, with occasional travel to client sites (adventure included). * Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). * Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time.
    $42k-53k yearly est. 41d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Spokane, WA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-72k yearly est. 60d+ ago
  • On-Call IT Field Technician - Spokane Valley, WA - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Spokane, WA

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Help Desk Coordinator

    Kootenai County, Id 4.8company rating

    Technical support technician job in Coeur dAlene, ID

    Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy being the go-to person when systems go down or software issues strike? If so, we invite you to join our IT team as a Help Desk Coordinator. In this vital frontline role, you'll serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues. You'll work under general supervision, but your impact will be broad - ensuring that our employees stay connected and productive. Why You'll Love This Opportunity: * Competitive Pay: $22.07 to $26.20 per hour depending on experience * Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more. * Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge! * Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future. * Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness. Do You Have What It Takes? * Associate's degree or certification in Computer Information Systems or a related field * At least three years of IT support experience * or an equivalent combination of education and experience * Strong communication skills and a customer-focused mindset * Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory * Familiarity with telephony systems (Mitel preferred) * Ability to obtain and maintain a valid driver's license What You'll Do: * Respond to and diagnose user requests related to PCs, software, and telephone systems * Provide hands-on support and instruction for desktop applications and County Intranet tools * Troubleshoot workstations, basic networking issues, and software applications * Log, track, and report technical issues, identifying trends and recommending improvements * Support the administration of user accounts using Active Directory * Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software * Assist in user training and documentation related to IT systems and procedures * Explore the full job description to see if this role is the right fit for you Why You'll Love Working Here: You'll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you'll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community-making it the ideal place to work and live. Ready to Apply? Visit our online application page Kootenai County Employment Opportunities to submit your Application, Cover Letter and Resume by 5:00 PM PST January 9, 2026 Questions? Reach out to our Human Resources team at ************** or email ******************. Equal Opportunity Employer/Vets Preference/Drug-Free Workplace
    $22.1-26.2 hourly Easy Apply 14d ago
  • Site Services - Swing Shift

    Buck Knives 3.9company rating

    Technical support technician job in Post Falls, ID

    Buck Knives creates purpose drive knives that perform for generations. We are looking for a Site Service Representative to join our team to help us promote our legendary products. Responsible to complete tasks, guide and coordinate the site service team in the cleaning of the building and equipment, while promoting a safe, efficient and productive team environment. SCHEDULE: Mon. - Thurs., 3:30 pm - 1:30 am. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities include but are not limited to the following: Cleaning of the facility, including restrooms, breakrooms, lobby, sweeping, vacuuming, mopping, etc. Scheduling of Site Service Team. Assist in cleaning of machinery. Sweep and mop production isles, and dust machinery. Order, stock and maintain cleaning and break room supplies. Clean out machines and coolant spills Empty barrels within assembly. Setup and teardown for all special events. Operates a forklift and pallet jack. Ability to handle sharp knives and other items continuously throughout the shift. Comply with all standard safety practices, safety rules, and all Company rules and policies. Regular attendance is an essential function of this position. All other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS Excellent communication, ability to work well with others. Ability to follow verbal and written instructions. Excellent organizational skills with attention to detail. Forklift experience preferred. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will include office areas, manufacturing areas and warehouse/shipping areas. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
    $32k-39k yearly est. Auto-Apply 7d ago
  • Help Desk Analyst, Tier 2

    Broad River Retail

    Technical support technician job in Spokane, WA

    Job Details Spokane - Spokane, WA $55000.00 - $60000.00 SalaryDescription Help Desk Analyst, Tier 2 CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight. DAY IN THE LIFE AS THIS MEMORY MAKER Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users. Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting. Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards. Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations. Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge. Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction. Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day. Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas. Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting. Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed. WORKPLACE ENVIRONMENT While performing the duties of this job the employee Must be able to lift up to 15 pounds at a time. WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS Ability to work independently, as well as, in a collaborative team environment within an office setting. Physical requirements such as extended periods of sitting and computer use may be required. Ability to communicate effectively verbally, in writing, and/or electronically. Ability to use logical reasoning for simple and complex problem solving. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS Salary Range: $55,000-$60,000/annual salary Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED Experience with Windows 10, Windows 11, Mac OS X (Other OS's as they emerge) Office 365/Azure Active Directory maintenance Mac and PC hardware Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.) Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies. VOIP support experience Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN Shared Drive (Mappings) Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 3 years+ experience supporting a Windows/Mac environment An Associate's degree or Bachelor's degree is preferred Preference will be given to candidates with training, experience or certification in IT or networking The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
    $55k-60k yearly 60d+ ago
  • Customer Support Technician

    Red River Software 3.0company rating

    Technical support technician job in Post Falls, ID

    The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1
    $25k-28k yearly est. 31d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Technical support technician job in Spokane, WA

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $29k-39k yearly est. 7d ago
  • Power Systems Field Technician

    Western States Cat

    Technical support technician job in Liberty Lake, WA

    This position is responsible for performing contracted routine services for customers under supervision. Fields of service are limited to "Power Systems" products that include, but are not limited to, electric power generation (diesel and gas), diesel industrial engines, automatic transfer switches and other system related components. SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. We drive INNOVATION by challenging the status quo and embracing change. ESSENTIAL FUNCTIONS: * Under supervision, performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non Caterpillar branded products. * Assists senior technicians with load bank testing including cabling and cable termination. * Performs basic troubleshooting and repairs. * Assists EPG Field technicians and EPG Specialty Field Technicians as required. * Performs detailed inspections on electric power generation and industrial engine products. * Prepares service reports that accurately documents activities, issues and up-sell opportunities. * Prepares required documentation including work orders, parts lists and time cards in an accurate and timely manner. * Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image. * Adheres to all customer requirements while on job site. * Adheres to all customer care standards. * Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards. * May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. * Work within and promote corporate vision, mission, and values of the organization. * Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: * Excellent customer service skills. * Ability to work overtime with minimal notice required. * Ability to travel frequently with the potential of overnight stays. * Knowledge and use of Microsoft computer products or other comparable systems required. * Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public. * Knowledgeable in electric power generation systems. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Associate Degree from an accredited vocational school preferred or comparable work experience required. * 3 years experience with troubleshooting and maintenance methods for "Power Systems" products required. * Must own required tools. * Must meet DOT requirements. * Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: * Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting. * Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach. * Must be able to meet all safety requirements for applicable safety policies. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive.
    $35k-47k yearly est. 9d ago
  • Client Services Trainee

    Kinetic Strategies Group

    Technical support technician job in Spokane Valley, WA

    We are a consulting company that partners with industry leaders in the telecommunications field, utilizing our personalized sales and marketing strategies to drive their goals and growth. We're seeking an energetic Client Services Trainee to join our team and work directly with consumers, delivering exceptional results while enjoying hands-on training, a supportive team atmosphere, and the chance to set forth realistic goals that we will ensure are all met! As a Client Services Trainee, you'll be at the core of our business, managing sales and marketing campaigns with a focus on creativity, efficiency, and excellence. If you are someone who can thrive and is looking for direct consumer interactions, team-building opportunities, and taking on new challenges, join our Client Services Trainee team now! Key Responsibilities of a Client Services Trainee: Engage with prospective customers in a friendly and informative manner to create a positive brand impression Represent the brand professionally and enthusiastically in all sales and customer service interactions Distribute sales & marketing materials such as pamphlets, package quotes, and surveys Display thorough product knowledge when responding to customer inquiries Gather customer feedback to provide valuable insight to the marketing, sales, and management team for areas of improvement Build and maintain strong relationships with customers, clients, and the Client Services Trainee team Ensure the brand is represented in a manner that aligns with company values Assist in the development of junior Client Services Trainees by monitoring their sales performance and customer service metrics Qualifications of a Client Services Trainee: Experience in customer service, as a Client Services Trainee, in sales, and/or brand advocacy is preferred Outgoing & energetic personality, and a passion for interacting with people Ability to work in both collaborative and independent settings effectively Professional attitude, able to work with diverse groups of people Ambitious, goal-oriented, looking to grow with a company over time Flexibility to work weekends and evenings as needed
    $35k-69k yearly est. Auto-Apply 60d+ ago
  • Real Estate Administrative Support Launch Your Career with Industry Leaders

    Coldwell Banker-Schneidmiller Realty 3.2company rating

    Technical support technician job in Coeur dAlene, ID

    Job DescriptionSalary: $15 - $18 The Opportunity Coldwell Banker Schneidmiller Realty is seeking a dedicated individual to join our support team. We dont just offer a job; we offer an education in the real estate industry within an environment built on mutual accountability and trust. Whether you are an experienced administrator looking for stability or a future real estate professional seeking to learn the ropes from the ground up, this role provides the foundation for success. Our Culture & Values We believe in the "Golden Rule"treating others as you want to be treated. We are committed to open, direct communication and maintaining a climate that promotes your personal development and achievement. What We Offer You (The Benefits) We value your time and service. To ensure a healthy work-life balance, we offer: Comprehensive Health: Medical and Dental insurance plans (available for eligible full-time staff). Financial Future: 401k Pension and Profit Sharing Plan availability. Time to Recharge: A generous Paid Time Off (PTO) program that combines vacation and sick time, increasing with tenure. Holidays: 12 observed holidays per year, including major holidays off and floating holiday opportunities. Professional Environment: A drug-free workplace focused on professional appearance and conduct. Your Role As a member of our staff, you are the backbone of our agents' success. You will: Support our sales associates by providing high-quality service and administrative backing. Assist in maintaining efficient operations and organizational excellence. Gain an "inside look" at successful business tactics in real estate (Note: Staff positions are non-compete roles, meaning you focus 100% on administration rather than selling, allowing you to master the business side first). Our MissionColdwell Banker Schneidmiller Realty was founded to provide our real estate clients with the best possible service and advertising when buying or selling their property. Because each customer is unique, we offer a wide variety of services and our agents are motivated to find the perfect Property for their clients. As staff, we support our agents, and are constantly looking to train and advance our knowledge of how we can better serve them.
    $15-18 hourly 28d ago
  • IT Support Engineer - (MSP)

    K2 Staffing

    Technical support technician job in Spokane, WA

    Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA
    $74k-111k yearly est. 16d ago
  • IT Support Engineer - (MSP)

    K2 Staffing, LLC

    Technical support technician job in Spokane, WA

    Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $74k-111k yearly est. 14d ago
  • Temporary Retail Sales Support

    Maurices 3.4company rating

    Technical support technician job in Spokane, WA

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0342-Northtown ShpCtr-maurices-Spokane, WA 99207. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. New Hire Wage Range: $17.13 - $17.13 Location: Store 0342-Northtown ShpCtr-maurices-Spokane, WA 99207 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $17.1-17.1 hourly Auto-Apply 14d ago
  • Network Support Specialist II

    Polk State College 4.3company rating

    Technical support technician job in Spokane, WA

    This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures. Essential Functions/Duties Essential Functions/Duties: * Maintain regular attendance. * Manage inventory of networking equipment and departmental equipment. * Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD. * Administer, Configure, and Maintain College Backup System. * Document Network Changes as well as maintain and Enforce Security Best Practices. * Assist Network Technologies Engineer on tasks as directed. * Work with vendors/contractors to facilitate networking projects. * Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner. * Commute between campuses as needed to resolve problems. Typical Qualifications Required Skills: * Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards. * Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex. * Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed. * Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless. * Experience with Server Virtualization technologies. * Experience in programming/scripting to enhance network management functions and capabilities. * Experience with structure cabling termination methods and standards. * Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. Good human relations skills. Ability to maintain confidential information. * Certification Required: CCNA. * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. * Must possess demonstrable experience in MS Office, MS Project, and Visio. Working Conditions/Additional Information * Must be able to come in on weekends and holidays as needed to complete planned projects. * Must be able to work proficiently in a busy, multi-office work area. * Must be flexible and able to adapt well to changes. Salary and Benefits Information * This position is level C17. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers. Required Education * Graduation from a standard high school (or equivalent) is required. * CCNA Certification required. Preferred Education: * A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred. Required Experience: * Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems. Preferred Experience: * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: * a resume. * an electronic job application (all sections MUST be completed). * CCNA certification. Important Information * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. * Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. * To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. * Polk State College is a drug-free workplace. * Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. * Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. * Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 ************ ******************* We encourage applicants to provide feedback of their experience or request help at ****************.
    $72k-90k yearly est. Easy Apply 13d ago
  • Service Desk Escalation Engineer

    Executech 4.0company rating

    Technical support technician job in Spokane, WA

    Job DescriptionWho We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it): Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. Collaborate: Partner with team members and other IT teams to crush complex challenges. Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. Grow Fast: Level up your skills with real-world challenges that keep you sharp. Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: Location: Primarily office-based, with occasional travel to client sites (adventure included). Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time. Powered by JazzHR 9wlzXGGPHs
    $42k-53k yearly est. 12d ago
  • On-Call IT Field Technician - Spokane , WA - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Post Falls, ID

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $29k-38k yearly est. 22d ago
  • IT Support Engineer - (MSP)

    K2 Staffing

    Technical support technician job in Spokane, WA

    Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $74k-111k yearly est. 60d+ ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Coeur dAlene, ID?

The average technical support technician in Coeur dAlene, ID earns between $23,000 and $45,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Coeur dAlene, ID

$32,000
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