Post Job

Technical Support Technician Jobs in Colorado Springs, CO

- 203 Jobs
All
Technical Support Technician
Technical Support Specialist
Technical Support Engineer
Field Technician
Services Desk Technician
Information Technology Specialist
Junior Technician
Information Technology Technician
Level Senior Technician
Information Technology/Support Technician
  • IT Service Desk - TS/SCI/POLY Required

    Teksystems 4.4company rating

    Technical Support Technician Job In Colorado Springs, CO

    We are in need of a Tier 2 T/S SCI Poly to work mid shift on a modified panama shift to support the Defense Intelligence Agency. Candidates must be able SCI eligible and be able to obtain a POLY. This is hiring to fill a days or swings position in Colorado Springs. There will be 1 weekend a month. Supporting worldwide DIA (Defense Intelligence Agency) as the First point of contact for IT problem resolutions, helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level. Position Description: Resolves technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/ application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Essential Job Functions: - Provides first contract and incident resolution to customer with H/W, S/W and application problems. This includes both customer telephone support as well as electronically submitted requests. - Provides Polite and customer friendly service support for problem resolution - Attempt to resolve as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents status and solutions in incident database tools - Possesses current working knowledge of computers, printers. laptops, and common windows applications - Works through various types of Tier III issues with telephone assist - Provides answers to Frequently Asked Questions or solution to common problems as part of a customer self-help capability - Flexibility necessary, as shifts very Certifications: 8570 IAT II certification within 120 days of start date A+, HDI, ITIL Foundation OR Microsoft 365 Skills help desk, customer service, windows 10, TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details 0 IT experience required Do not need to be 8570 to start - need to obtain w/in 120 days TS/SCI + poly (within the last 5 years) | Contract CANNOT hold full-scope ********************************************** Top Skills: 1. Positive Attitude Driven, willing to learn and take on responsibility, mold-able Experience Level Entry Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Colorado Springs,CO. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $30-35 hourly 5d ago
  • Field Technician III

    Performance Equipment Rentals

    Technical Support Technician Job In Colorado Springs, CO

    Field Technicians are the backbone to ensuring customers are happy with their rental equipment. Field Technicians are responsible for maintaining equipment, responding to dispatched service calls, and communicating with the service department for parts and additional information pertaining to work orders. Pay Range Non-Exempt/Hourly Position $38.00 - $50.00 Benefits Competitive Pay; PTO; Group Health, Dental and Vision Options; Access to an Employee Assistance Program; 3% Match to Retirement Plan; STD; LTD; Life and AD&D; Accident and Critical Illness Plans Available. Schedule Monday through Friday 7am to 5pm Job Requirements Must have a valid Driver's License and Pass an Annual MVR Review Background Check Required Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Can work independently within established procedures associated within specific job function. Education and/or Experience - High school diploma or general education degree (GED); and 5 to 10 years related experience and/or training; or equivalent combination of education and experience. Physical Requirements While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Duties & Responsibilities Diagnose machine system and components Determine appropriate parts necessary Change or re-build machine components as necessary Use pressure washing equipment to clean machinery Ensure that machines are in safe operating condition Perform basic welding, cutting and grinding Change ground engaging gear and attachments on machinery Read and understand parts service instructional information Maintain and submit accurate driver logs Clean tools and working areas Interact professionally and courteously with co-workers and customers Perform all other duties as assigned Competencies To perform the job successfully, an individual should possess their own basic tools, and demonstrate the following: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Technical Skills - Assesses own strengths and weakness; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs. Judgement - Exhibits sound and accurate judgement; Supports and explains reasoning for decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Teamwork - Contributes to building a positive team environment; Support's everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time. Compensation details: 38-50 Hourly Wage PI2adca56e6381-26***********4
    $32k-45k yearly est. Easy Apply 4d ago
  • Information Technology/Assurance (IT/IA) Specialist I (24/7)

    General Dynamics Information Technology 4.7company rating

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Information Security Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: A+ - CompTIA, Network Plus - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Experience: 2+ years related experience Prior performance in roles such as System or Network Administrator SAP experience desired Education: Bachelor's degree in a related area or equivalent experience (4 years) Certifications: IAT Level I or IAM Level I - within 6 months of hire (A+, NET+, etc.) Clearance Required to Start: TS/SCI required Must be able to Attain - TS/SCI with CI Polygraph Other Requirements: Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations Working knowledge and current relevant experience with PL2 systems Must be able to regularly lift up to 50 lbs. #AirforceSAPopportunities The likely salary range for this position is $78,370 - $106,030. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $78.4k-106k yearly 2d ago
  • Technical Analyst 2-Support

    Clbpts

    Technical Support Technician Job In Colorado Springs, CO

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Range and benefit information provided in this posting are Colorado-specific. Colorado Pay Range: from $20.19 to $50.48 per hour from $42,000 to $105,000 per annum eliglble for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Flexible paid time off (unlimited or accrued vacation and sick leave) 9. Paid parental leave 10. Employee Stock Purchase Plan 11. Adoption assistance 12. Financial planning and group legal 13. Voluntary benefits including auto, homeowner and pet insurance Responsibilities Oracle Marketing Cloud (OMC) Eloqua Support Engineer Objective: As a Support Engineer of Oracle Marketing Cloud (OMC) for Eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication. Responsibilities: Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua. Manage customer's escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua technologies to avoid such problems in the future. Educate and walk the customer through the problem-solving process. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs. Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Operation, Cloud Operations, GNC, Deliverability, Problem Management, Development, Escalation team, TAM & CSM) as needed to resolve customer issues. Research and study on Eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product expertise. Write technical articles on Eloqua product for the Knowledge Management. Requirements & Qualifications: Candidate should possess the following skills & competencies: Knowledge of B2B/B2C digital marketing dynamics, Web scripting/services and web technologies related to DNS, SSL, HTML, XML, Rest APIs/Restful services, JSON, Java, email routing & deliverability like SPF, DKIM & bouncebacks. Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers' satisfaction. Must have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice. Excellent interpersonal communication and written skills in English is a must. Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone. Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers. Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous. BE/ME in Computer Science, Engineering, related field or equivalent.
    $42k-105k yearly 60d+ ago
  • Help Desk Tech - Day Shifts - TS/SCI w. CI Polygraph

    GD Information Technology

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Communication, Customer Service, Troubleshooting Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician IV Transform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician IV you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT ● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software WHAT YOU'LL NEED TO SUCCEED: ● Education: Associates of Arts/Associates of Science ● Required Experience: 5+ years of related experience Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from The likely hourly rate for this position is between $31.47 - $42.57. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $31.5-42.6 hourly 60d+ ago
  • Senior Technical Support Analyst - Cloud Supply Chain Management

    Envirocon 3.6company rating

    Technical Support Technician Job In Colorado Springs, CO

    Supply Chain Support Engineer Oracle Software Support is growing its Fusion Supply Chain Management / Manufacturing Support team. As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with the Fusion Development team, as well as other Oracle teams, directly involved in Fusion Products. If you are interested in joining the support team for a product in its early stages and help shape the future of Fusion products and Fusion customers alike, then this is the place to be. If you believe you meet the requirements below, we would be interested in finding out more about you. As a Support Engineer, you will be expected to have: Skills in using industry standard tools and techniques. Exceptional diagnostic and troubleshooting abilities. Career Level - IC3 Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Job Responsibilities: Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards. Demonstrate strong follow-through and consistently keep commitments to customers and partners. Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service. Take ownership and responsibility for priority customer cases where and when required. Review urgent and critical incidents for quality. Queue reviews with engineers to ensure quality and efficiency of support. Report high visibility cases, escalations, customer trends to management. Act as information resource to the management team. Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. Participate in projects that enhance the quality or efficiency of support. Participate in system and release testing, as needed. Act as a role model and mentor for other engineers. Work with Oracle Development/Support Development for product-related issues. Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done). Behavioral Diligent and meticulous. Superb communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly advanced situations to executives, support personnel and customer personnel. Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause. Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible. Fast and flexible problem solving proficiency so as to be able to adjust resolution plans as new data for given problems is obtained. Ability to persevere in the face of obstacles and ensure customers' success. Able to work well with limited daily supervision. Process orientation preferred. Self-starter. Technical & Analytical Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting. Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Knowledge in one of the following areas is seen as an advantage: XML, Java, J2EE, Oracle ADF, SOA and Web Services. Education B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or: Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Top 4 abilities / technologies in the ideal candidate: Strong Supply Chain Management, with Planning and Manufacturing Modules Superb communication skills dealing with customers (internally and externally). Exceptional diagnostic and troubleshooting skills. Desire to learn new technologies. Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
    $51.9k-126.1k yearly 16d ago
  • Journeyman Help Desk Technician

    Infinity Technology Services LLC 4.1company rating

    Technical Support Technician Job In Colorado Springs, CO

    ITS, LLC is seeking a successful candidate for a full-time IT Technician at a Tier II level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). Peterson SFB in Colorado Springs, CO. Key Responsibilities : Duties and responsibilities include, but are not limited to: Provide Tier II help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status. Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community Monitor trouble ticket queues and emails for timely customer engagement and resolution Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication Interact well with peers, end users, and external support organizations in a professional and courteous manner Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software Preferred Qualifications: Years of experience: 3 years Education/Experience: Education: Associates Degree Certifications: CompTIA Security Plus certification Clearance Requirement: Secret Clearance Required Salary Note: In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities. ITS, LLC is an equal-opportunity employer to include veterans and individuals with disabilities. U.S. Citizenship is required.
    $34k-64k yearly est. 2d ago
  • Help Desk Technician- SWINGS

    Top Secret Clearance Jobs

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: None Job Family: Help Desk Skills: Job Qualifications: Communication, Help Desk Support, Information Technology (IT) Certifications: CompTIA - Security+ CE - CompTIA Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician - SWINGS hours: 1400-2200 Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Assists in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Maintains current knowledge of relevant technology as assigned EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience Two Certifications Are Required For The Program: Security+ CE or another 8570 Cert PWS 9.1 cert HOURS: SWING SHIFT 2PM - 10PM The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $21.3-28.8 hourly 23d ago
  • Help Desk Support Lead

    KBR Wyle Services

    Technical Support Technician Job In Colorado Springs, CO

    Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance) KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline, supporting U.S. Space Force and Department of Defense (DoD) missions. As the Help Desk Support Lead, you will manage daily technical support activities, resolve complex technical issues, and ensure smooth operation of the pipeline's CI/CD processes. This role requires a deep understanding of IT support and DevSecOps practices, with a focus on ensuring system reliability and security for mission-critical operations. Why Join Us? Innovative Projects: At KBR, you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations. Collaborative Environment: KBR fosters a dynamic and collaborative atmosphere where cross-functional teams of product manager, engineers, developers, and defense experts work in unison. We practice Agile and DevSecOps principles, ensuring rapid iteration, continuous feedback, and integration across all projects. Our team is passionate, forward-thinking, and united by a mission-first mindset that encourages knowledge sharing, innovation, and problem-solving at every level. Impactful Work: Your work here won't just be limited to software development-it will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you'll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space. Key Responsibilities: Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations. Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline. Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance. Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance. Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services. Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity. Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates. Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency. Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles. Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes. Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities. Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities. Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols. Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as . Maintain the integrity and confidentiality of classified information handled within the help desk environment. Work Environment: On-site support may be at military installations or secure facilities. May involve working on highly sensitive and classified projects, requiring adherence to strict security protocols. Qualification: Required: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 4+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position. Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud). Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting. Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef. Excellent leadership and team collaboration abilities. Strong technical troubleshooting and problem-solving skills in complex IT environments. Effective communication skills to interact with both technical and non-technical personnel. Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner. Commitment to security best practices and ensuring compliance with strict DoD protocols. U.S. citizenship and active Top Secret security clearance. Desired: Experience supporting DoD or Space Force operations in a DevSecOps environment. Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards. Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator. Basic Compensations: Salary 65 -85K The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? Close with a strong call to action, encouraging potential candidates to apply and highlighting the opportunity to make a significant impact in the role. KBR Benefits: KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Inclusion and Diversity at KBR: At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient. INCLUSION AND DIVERSITY AT KBR At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
    $37k-60k yearly est. 60d+ ago
  • Help Desk Technician- DAYS- TS/SCI W/ POLY

    GDIT

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician II Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT ● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software WHAT YOU'LL NEED TO SUCCEED: ● Education: High School Diploma/GED ● Required Experience: 1+ years of related experience Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $21.3-28.8 hourly 1d ago
  • IT Help Desk Technician

    Lcibest

    Technical Support Technician Job In Colorado Springs, CO

    IT Help Desk Technician will provide Tier II technical support to end-user who require assistance at the workstation or docking stations, and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes and deletions to deployed IT assets, printers, scanners, and other peripherals. Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position. Duties & Responsibilities Monitor and manage tickets and requests from users. Provide technical support for the full range of IT tickets and requests from users. Provide on-site technical assistance to end-users at their building/work station Maintain electronic Knowledge Management system. Provide technical support for printers, scanners, and other peripherals. Document service calls and all attempts to resolve errors or issues. Install, configure, troubleshoot and maintain end user equipment and software. Respond to critical service requests and routine service requests. Prepare and submit change request to support additions, moves, and upgrades that affects the network infrastructure. Provide remote and onsite customer support. Provide ISP maintenance, that may require installation, testing, voice mail system, voice firewall and repair of NIPRNET and SIPRNET telecommunications equipment and systems. Participate in the change control process. Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Bachelor's degree in an IT-related field 2-7 years of relevant IT experience DoD Programs experience Security Clearance Statement: This position requires a government security clearance; you must be a US Citizen for consideration. Clearance Level: Secret Certification: CompTIA Security+ or higher Skill & Certification Requirements Extensive IT help desk/service desk support experience Manage tickets and requests from users IT troubleshooting Techniques Ability to document solutions with MS Office products Must have ability to effectively communicate with management and peer Ability to troubleshoot network incidences and provide a resolution report to management and/or customer Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regards to systems and topologies deployed Ability to provide designs with bill of materials and cost estimate Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance Ability to use network trouble shooting tools and techniques Must possess excellent written and verbal communication skills Position requires sitting, for long periods of time. (Sedentary Work) Most duties require extended use of a keyboard and computer monitor Extended Telephone Use May require lifting of 20-50 lbs LCI is an Equal Opportunity Employer Veteran/Disabled Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email **************
    $37k-60k yearly est. 11d ago
  • IT Help Desk Tier 1

    Maximus 4.3company rating

    Technical Support Technician Job In Colorado Springs, CO

    Description & Requirements The help desk provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical liaison to project managers as needed. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. - Perform other duties as may be assigned by management. Project Specific Essential Duties and Responsibilities: •Diagnose, resolve, and follow up on issues relating to various user concerns •Provide remote support and resolve issues for users whom may be at remote offices or home office users •Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository •Assist in troubleshooting advanced technical issues within the network and telecommunications environments •Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment •Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations •Identify areas deserving attention in the technical support environment, and consult with management •Ensure tickets are accurately documented and resolved in a timely manner •Work within the team framework created by management and work with team members on assigned projects *Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts. Project Specific Background & Experience Required: - May have additional training or education in area of specialization - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies - Experience with and/or ability to use call center telephony equipment - Experience in customer support or call center support - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) - Government experience preferred - Strong verbal and written communication skills - Strong analytical and problem-solving skills - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences - Highly detail-oriented, organized, timely, and customer service-oriented - Ability to work well independently and in a team setting - Adaptable, flexible and able to deal with ambiguity and change - Excellent oral and written communication and customer service skills - Excellent attention to detail and good analytical skills #techjobs EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.75 Maximum Salary $ 21.00
    $26k-47k yearly est. 8d ago
  • IT Desktop Support Technician (15-20 hrs/wk)

    Spry Squared

    Technical Support Technician Job In Colorado Springs, CO

    : Job Description Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (primarily Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and/or coordinate additional technical support as necessary. Provide direct support on systems managed internally. User management (new, changes, terminations) through multiple applications. Hardware support such as PCs, phones, printers, tablets, Macs etc. Timely resolution of service desk requests including escalating tickets to other IT staff. Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems. Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements. Ensure standard operating procedures are maintained. Follow change management and communication protocols. Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets. Part-time work estimated at 15-20 hours per week. Flexible work hours. Desired Technical Skills: Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs. Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization. Must be self-directed; able to work independently and as a team player. Demonstrated ability to provide a balance to department efficiency and organizational service excellence. Demonstrated professionalism and courtesy in responding to phone calls and emails. Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills. Qualifications Bachelors degree in computer science or related area preferred or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a four-year basis. Active SECRET (DoD) security clearance. 2+ years of experience in a similar role demonstrating Experience managing and administering Windows desktop environment required. Experience supporting enterprise-level server-based applications in a service desk or call center capacity required. Experience managing and administering server systems and SaaS systems preferred. Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required. Intermediate proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS preferred. Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS. Experience with endpoint patching and software delivery. Intermediate proficiency with SharePoint and Office 365 administration preferred. Required Certification(s): MSCE, Security+, A+ or other technical certification preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Salary: $ 20-30/hr Depending on Experience Company Description Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe. Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.
    $20-30 hourly 60d+ ago
  • New Life Central: Mac and iOS Technician Level 1

    New Life Church 3.9company rating

    Technical Support Technician Job In Colorado Springs, CO

    Job Details New Life Central Operations - Colorado Springs, CO Full Time $25.00 - $26.00 HourlyDescription Job Title: Mac and iOS Technician Level 1 Accountable To: Director of IT Salaried or Hourly: Hourly Hours: Full-time, Monday through Friday. 8:30 am - 5:00 pm. Rotating Sundays and special events, depending up circumstances of the department. Job Titles Supervised: None Purpose: To serve the New Life Church ministries though support and maintenance of laptop, tablet, phone and network devices. Environment: Primarily Mac OS & iOS devices and unique technology needs based on unique user end goals. 400+ client devices and 200+ users across 7 locations. Essential Responsibilities: Install, configure, troubleshoot, and maintain user workstations. Onboard training of new staff on MacOS, Outlook, MFA, and OneDrive Perform troubleshooting and analysis of support issues. Primary contact for help desk support tasks over phone, messaging and email. assist with escalated support calls as needed. Manage helpdesk ticketing software, initial troubleshooting and escalation if needed. Manage desk phone moves, adds, and changes. Maintain up-to-date support documents and procedures for client and IT staff in a logical manner. Manage purchase orders issued to vendors for technical and office supplies, and equipment. Approve and code vendor and service provider invoices according to IT and Accounting Dept. guidelines. Manage department funds transfers for goods and services, according to IT and Accounting Dept. guidelines. Maintain inventory of supplies, tools, and devices. Report copier and printer usage to Accounting and third party vendors. Maintain departmental files and filing system. Provide evening and weekend on-call support as requested on a rotational basis as needed. Ability to deal with vendors and third-party providers, both on the phone, email and in person, in a courteous and professional manner while determining the best outcome for the church. Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of New Life Church. Support New Life church with your tithe. Attend regular staff meetings and additional meetings when requested. Cooperate with the IT Director & church by performing any other duties as necessity requires. Minimum Requirements Education: High School Diploma Experience: Demonstrated skill and experience supporting, administering, and troubleshooting MacOS and iOS devices. Desired Skill Goals: MacOS and iOS Certifications Technical Certifications Formal Technical Education Knowledge, Skills, and Abilities: Self-motivated and able to work well independently and in a team environment. Ability to handle multiple tasks and to complete assignments with little guidance. Customer-service focused and patient in temperament. Strong interpersonal skills with ability to verbally communicate effectively and tactfully with staff at all levels. Precise and accurate attention to detail. Able to work well under pressure and handle constantly changing priorities and demands. Familiarity of network infrastructure and security including cabling, TCP/IP, DHCP, DNS, and router/switch management a plus Testing: DISC and Values Profiles, GiftQuest, and Sequential Logic. Physical Requirements of Help Desk/Network Technician. Frequency of Required Exposure / Use Working Environment Seldom Occasional Frequent Cold (50 o F or less) X Heat (90 o F or more) X Gases/Fumes/Dust X Heights X Noise X Climbing (Stairs/Ladders) X Driving X Standing
    $24k-38k yearly est. 20d ago
  • Application and Technical Support Engineer

    Keysight Technologies 4.7company rating

    Technical Support Technician Job In Colorado Springs, CO

    Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Join our team of highly skilled application engineers in helping Keysight customers be successful in both selection and use of test and measurement instruments and application software. Through remote support our team has the opportunity each day to be someone's hero by resolving their test challenges. Responsibilities • Provide Keysight customers with technical and application support on Keysight's families of test and measurement instruments including oscilloscopes, BERTs, pulse pattern generators, and logic analyzers. • Publish knowledge articles on the Keysight Support Portal that enable customer self-help in locating answers to their test and measurement challenges. • Ensure customer interactions are handled with a highly satisfying level of customer service. • Work with a team of engineers to ensure new support requests are responded to and resolved in a timely manner. • Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied. • Develop and maintain your technical expertise as new products are made available to Keysight customers. Qualifications Successful candidates will possess most or all the following skills: • BS or MS in Electrical Engineering, or equivalent. • 5+ years of applicable experience as an application engineer, design validation engineer, or test engineer. • Strong experience in use of electronic test and measurement instruments and test automation software, especially oscilloscopes and BERTs. • Experience in physical layer design and test of high-speed digital communications such as ethernet, PCIe, USB, HDMI, and DDR. • Programming skills that may include . NET, C#, C++, VB, Python. • Clear written and verbal communication skills; able to explain in-depth technical subjects over the phone and through email. • Self-motivated to investigate and learn Keysight products and the applications they are used in. • Ability to effectively interface with customers; experience in technical sales and/or customer service. • Ability to work independently and multi-task in assisting multiple customers every day. • Spanish and/or Portuguese communication skills are a plus, as we support international customers. We are unable to sponsor for a work Visa for this role. Candidates must have the permanent right to work in the US. The position is based in Colorado Springs, Colorado. Candidates must be local or willing to relocate. Careers Privacy Statement *Keysight is an Equal Opportunity Employer. * Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. Colorado Springs, CA pay range: MIN $98,900 - MAX $164,000 Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) #LI-EY1
    $52k-69k yearly est. 17d ago
  • Help Desk Technician - TS/SCI W/ POLY

    GD Information Technology

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT ● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software WHAT YOU'LL NEED TO SUCCEED: ● Education: High School Diploma/GED ● Required Experience: 1+ years of related experience Required Certs: 1. Security+CE 2. PWS 9.1 GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from The likely hourly rate for this position is between $28.81 - $38.97. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $28.8-39 hourly 34d ago
  • Technical Analyst 4 - SCM Cloud Support

    Clbpts

    Technical Support Technician Job In Colorado Springs, CO

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Range and benefit information provided in this posting are Colorado-specific. Colorado Pay Range: from $26.92 to $63.46 per hour from $56,000 to $132,000 per annum eliglble for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Flexible paid time off (unlimited or accrued vacation and sick leave) 9. Paid parental leave 10. Employee Stock Purchase Plan 11. Adoption assistance 12. Financial planning and group legal 13. Voluntary benefits including auto, homeowner and pet insurance Responsibilities Global Support Services - Fusion Application Cloud Department Description: The Fusion SCM Cloud Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting new and existing customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be. Position Overview: This position is for supporting Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Order Management, Logistics, Planning, Manufacturing and Cost Management) and the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal). Candidate Background and experience More than three year's implementation, support, consulting or development experience (or equivalent) in enterprise business application. Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques. Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations. Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc). Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on. Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired. Behavioral Skills (Required) Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists. Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is. Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan. Ability to persevere in the face of obstacles and ensure customer's success. Self starter, works well unsupervised or with limited supervision. Detail Oriented (Process orientation preferred) Technical & Analytical Skills (Required) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Knowledge of SQL. It is a plus to have functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite; PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel
    $37k-60k yearly est. 60d+ ago
  • Help Desk Technician - TS/SCI with CI Polygraph

    GDIT

    Technical Support Technician Job In Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Information Technology (IT), Troubleshooting Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Maintains current knowledge of relevant technology as assigned EDUCATION AND EXPERIENCE: AA/AS, 2+ years of experience TS/SCI required; must hold or be able to pass CI Polygraph Required Certs 1. Security+ CE 2. PWS 9.1 The likely hourly rate for this position is between $19.84 - $25.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    $19.8-25.4 hourly 6d ago
  • IT Support Center Specialist

    Maximus, Inc. 4.3company rating

    Technical Support Technician Job In Colorado Springs, CO

    Description & Requirements Maximus is seeking an IT Support Center Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As an IT Support Center Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. * Perform initial assessment and categorization of incoming support requests to determine the appropriate level of support required. * Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users. * Provide first-line technical support and triage for hardware, software, and network issues. * Operate various system applications, such as the Microsoft Office suite, to assist in daily tasks. * Determine the appropriate escalation policy required for complex issues. Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues. * Assist users with basic IT issues, including password resets, software installations, and configuration of email and other applications. * Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process. * Proactively monitor system performance and alerts and address potential issues before they impact users. * Provide excellent customer service, ensuring a positive experience for end-users by effectively communicating and resolving their IT issues. * Offer guidance and training to end-users on best practices for using IT systems and applications. * Perform onsite facilities checks verifying the integrity of the mission systems. * Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system. * Utilize incident management ticketing systems, such as Remedy, ServiceNow or other, comparable applications/systems. Requirements: * 1+ years of work related experience required. * A High School diploma or GED is required. * Active Secret clearance is required. * Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. * This is an on-site position at a government facility in Colorado Springs, CO. * Requires presence on-site five days per week. * Candidates must reside within a commutable distance. * Participation in a rotational on-call schedule for emergency page-outs is required. * Previous experience in IT and/or customer service roles are welcomed but not required. #techjobs #clearance Minimum Requirements TCS257, S2, Band 2 EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
    $26k-47k yearly est. 58d ago
  • VTC / IT Technician

    Top Secret Clearance Jobs

    Technical Support Technician Job In Colorado Springs, CO

    Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Hi, I hope you are doing well. My name is Sravan, I'm a Sr. recruiter for CompQsoft, Inc. CompQsoft is a growing Federal Information Technology (IT) contractor with a significant presence within the Department of Defense. For our customers, we provide full spectrum IT services, including operations and maintenance, sustainment, and application development for legacy and modernization efforts. To successfully meet our customer requirements, we have initiated a sourcing campaign to engage well-qualified individuals such as yourself. We have provided the job details below. Please let us know a date and time in which we can address any questions you may have, and allow us to establish a mutually beneficial outcome for your professional growth and the success of our customer's mission Job Title: AV/VTC OR IT Technicians Duration: Long Term Clearance: Secret or Higher Client: WHS Certification: CASP or CompTIA SEC+ Key Responsibilities: * Maintain and troubleshoot various VTC equipment, including cameras, microphones, audio and video playback, recording, and duplication devices. * Work through and complete assigned tickets promptly. * Conduct routine operational tests and fault isolation on AV/VTC systems and equipment. * Reserve, schedule, and set up audiovisual equipment as required for events and functions. * Perform regular Preventative Maintenance inspections of AV/VTC equipment. * Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires, and cables to meet customer requirements. * Integrate customer devices with conference room equipment, monitor sound feeds to ensure quality, test and resolve equipment issues, and maintain inventory of equipment. * Coordinate requirements with customers and distant ends, using appropriate software to update the reservations database. * Coordinate and schedule ATC & VTC Bridge connection requests and send connection detail information to customers, as well as perform connection testing with far-site participants. Additional Responsibilities: * Supervise junior AV/VTC technicians during the operation, maintenance, and troubleshooting of AV/VTC equipment and related components. * Test equipment and its functionality. * Possess all the skill sets of a junior AV technician, including problem recognition, research, isolation, resolution, and follow-up steps. * Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Required Qualifications: * Education: High School Diploma * Experience: 5+ years of relevant VTC or Help Desk experience. * Clearance: TS/SCI Required * Certification: * DoD 8570 IAT Level II Certification (Desired) Thanks & Regards Sravan, Defense In Depth Solutions Inc, 505N, Sam Houston Pkwy East, Suite # 682, Houston, TX, 77060 Phone: ************ І Fax: ************ І Email:- ************************* Website: ********************
    $32k-57k yearly est. Easy Apply 19d ago

Learn More About Technical Support Technician Jobs

How much does a Technical Support Technician earn in Colorado Springs, CO?

The average technical support technician in Colorado Springs, CO earns between $26,000 and $60,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average Technical Support Technician Salary In Colorado Springs, CO

$39,000

What are the biggest employers of Technical Support Technicians in Colorado Springs, CO?

The biggest employers of Technical Support Technicians in Colorado Springs, CO are:
  1. International Technologies Inc.
  2. Oracle
  3. Dave & Buster's
Job type you want
Full Time
Part Time
Internship
Temporary