Technical support technician jobs in Colorado Springs, CO

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS * The ability to obtain, maintain and access classified information at the Secret level. * Must possess Security+ certification. KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned. * Supports onboarding by validating network access. * Ensures all requirements are met by end user while in processing to allow for network access. * Provides direct, indirect, logical and physical support for all user's IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues. * Troubleshoots devices when faults are encountered. * Documents all faults encountered and remediation of faults. * Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system. * Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller. * Issues IT equipment to user groups and train the groups on proper usage. * Patches and keeps machines updated with the most up-to-date patches. EDUCATION AND EXPERIENCE High school diploma or general education degree (GED) and a minimum of one to two (1-2) years relevant experience and/or training, or equivalent combination of education/experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet The estimated pay range for this role is $21 to $27, with the final offer contingent on location, skillset, and experience. CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI). #INDCNI

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Overview: The Service Desk Technician provides Tier 0-2 support and application development for USSF Enterprise Information Services (EIS) users across NIPRNet and SIPRNet environments. The role supports approximately 31,000 end-users worldwide, delivering service desk operations, SharePoint administration, and solutions development aligned to mission requirements. Responsibilities include user support for SharePoint (NIPRNet/SIPRNet), ETMS2/TMT, and collaboration tools; triaging and escalating Power Platform issues; managing network account setup (DD Form 2875, SIPR token requests, and provisioning/deprovisioning); and developing tailored solutions to improve workflows and end-user experience. Primary Duty Responsibilities: Lead day-to-day service desk operations for USSF personnel worldwide, ensuring Tier 0-2 resolution and timely escalation to Tier 3 support. Troubleshoot and resolve SharePoint issues, including permissions, lists, libraries, views, versions, governance compliance, and broken web parts. Provide first-level triage for Power Apps and Power Automate items (ownership, connections, runs, errors), escalating complex issues to developers as required. Develop and maintain custom SharePoint applications, workflows, and low-code/no-code solutions to support mission needs. Document and track all service requests and incidents using the designated SharePoint-based trouble ticket tracker. Manage account provisioning and de-provisioning processes, including NIPRNet/SIPRNet accounts, CAC renewals, and SIPR token issuance. Provide guidance and support to Content Managers and Site Owners, ensuring compliance with governance standards and Section 508 accessibility requirements. Deliver end-user training and knowledge transfer to promote effective system usage across military and civilian stakeholders. Ensure all incidents, requests, and resolutions are communicated clearly and promptly to customers and leadership. Skills: Leadership of Tier 0-2 support operations, with expertise in escalation management and incident resolution. Application development, solutions design, and workflow automation to deliver tailored, user-focused outcomes. Strong customer service and communication skills for engaging with military and civilian personnel at all levels. Ability to explain technical issues clearly to non-technical audiences and provide user-focused training. Proven collaboration skills to work with Content Managers, Site Owners, and stakeholders across USSF. Qualifications Experience Bachelor's degree in computer science, IT, Web Design, or related field. (Substitutions: Associate degree 5+ years OR HS diploma +7 years' experience). 5+ years of IT experience, including at least 3 years in SharePoint administration, web development, or service desk operations. Experience developing and supporting applications and solutions using SharePoint, Power Apps, and Power Automate preferred. Strong troubleshooting, communication, and time-management skills. Ability to effectively communicate technical issues and status with all levels of military and civilian personnel within the USSF. Knowledge: SharePoint administration across NIPRNet and SIPRNet, including governance standards, permissions management, and end-user support. Troubleshooting SharePoint components, including web parts, lists, libraries, views, versions, and permissions. Initial triage for Power Apps and Power Automate (ownership, connections, runs, errors). Application lifecycle management and development of custom SharePoint/Power Platform solutions. Integration of low-code/no-code platforms to meet mission requirements. Customer service practices, training delivery, Section 508 accessibility requirements, and time management in high-demand service environments. Preferred Certifications DoD 8570 IAT Level II Certification (CompTIA Security+ CE preferred prerequisite). Experience with SIPRNet/NIPRNet SharePoint and TMT platforms SharePoint System Administration Certificate of Training. Clearance Requirements: Active Secret Clearance is required to be considered for the position. Must be a U.S. citizen. Starting salary range: $65,000 - $78,000 annually, depending on experience. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes a difference. ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position. Hiring Pay Range: $23.00 - $28.50 per hour * The hiring pay range for this position is commensurate with the level of relevant experience and education. Health & Wellness Benefits (Subject to Eligibility Requirements) * Minimum 4 Weeks of Paid Time Off (PTO) * 11 Paid Holidays * Medical, Dental, and Vision Insurance * Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts * Company provided Live, AD&D, and Disability Insurance with supplementation options * 401(k) plan with discretionary company match and profit sharing * Discretionary annual bonus and employee referral incentives * Employee Assistance Program (EAP) * Tuition Reimbursement Program * Spanish Communication Assistant Program Incentive * Employee Banking Products Summary * Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware (printers, docking stations, etc.). Responsible for software installation and configuration on desktop client workstations. Responsible for responding in a timely, professional and courteous manner to technical customer service issues. Responsible for troubleshooting computer hardware, software, and peripherals/component issues. Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner. Responsible for documenting technical solutions to share knowledge with team members. Essential Duties and Responsibilities * Excellent customer service and people skills. * Ability to multitask and manage multiple priorities. * Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner. * Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner. * Ability to document technical solutions in a clear, concise and accurate manner. * Ability to work extended hours as required and overtime as required. * Valid driver's license and ability to drive a licensed vehicle. * Travel to branch locations as required. * Ability to work on call duty 24x7 on rotating schedule with other staff. * Handle incoming calls in a tiered call center manner. * Address tickets from users. * Decommission PCs and Printers. * Image and prepare PCs for users. * Physically move equipment as required. * Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position. * Delivers quality of service as defined by department standards. * Maintains confidentiality as defined by department standards. * Supports the company's Mission, Vision, and Values. * Other duties may be assigned. Education and/or Experience * 5+ years IT experience or equivalent education preferred. * 5+ years of customer services experience preferred. * Advanced knowledge of computer troubleshooting required. * Advanced knowledge of network troubleshooting required. Work Schedule: Monday - Friday, 8:00am - 5:00pm Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes. Anticipated Date of Application Window Closure: 10/23/2025 (or until filled)

Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Full-time Description Journeyman PC Technician JOB CATEGORY: Information Technology JOB TYPE: Full-Time CITIZENSHIP: United States Citizen CLEARANCE TYPE: Top Secret/SCI TRAVEL REQUIREMENTS: None E&M Technologies, Inc. is currently seeking a Journeyman PC Technician to join our team in Colorado Springs, CO in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs?the world's finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives. Job Responsibilities: PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site. Typical Duties Include: Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group. Escalates calls to agreed service levels. Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers. Installs and configures application and operating system software and upgrades. Troubleshoots and repairs hardware and network connectivity issues. Removes old equipment and performs data migration to new machines. Requirements Minimum Qualifications: Bachelor's Degree in a STEM field and 3-5 years of relevant experience. Current DoD 8570 IAT Level II security certification (e.g., Security+ ce). Must be a U.S. Citizen. Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret with eligibility for additional Caveats security clearance. Preferred Qualifications: Experience participating in and effectively contributing to a highly collaborative team environment. Demonstrated ability to be innovative and to work independently. Strong verbal and written communication skills. Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.) Salary Description Up to $90K USD

The Web Support Technician fields all web support calls, documents all issues, and reviews all websites for accuracy and functionality. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also may have contact with third-party software, network and hardware vendors, resellers, or distributors. Essential Duties and Responsibilities: Initial point of contact for all web and CRM related support phone calls into IT department. Log workorder's and ensure timely follow-up of projects before and after completion. Actively review all Phil Long websites for functionality and accuracy. o Ensure Inventory Specials are posted and accurate. o Monitor inventory pictures and pricing accuracy. o Ensure all links are functional and routed properly. o Ensure all advertising is compliant and current. o Test lead forms and phone numbers including 3rd Party sources o Ensure sites render and function properly on all web enabled devices (e.g. iPhone, Android, Tablets, PC, Mac) Work with 3rd party hosting and application providers to install, remove, and troubleshoot web related products. Proactively test all lead providers, including phone, for all Phil Long and partner sites (e.g. Autotrader.com, Cars.com). Ensure leads are received and processed within the CRM, and manage auto-response emails and templates. Additional Responsibilities: Provide administrative support to CTO, IT Director, and staff. Proactively research most effective and professional web methods and designs with regard to dealership and affiliate sites. Assist IT Support Desk. respond to common inquiries or complaints from customers, management and partners. Qualifications Qualifications include: 2-year degree in computer related field preferred. Needs 2 years customer support experience in IT help desk environment. Understanding of Automobile Dealership operations and procedures a plus Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email. Ability to respond to common inquiries or complaints from customers, management and partners. Additional Information All your information will be kept confidential according to EEO guidelines.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It's why we're here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Program Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation's security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help. Our Team is looking for a Service Desk Technician. In this role you will maintain Information Technology (IT) systems and standard operating procedures for the systems continuing performance. Support day to day operations, resolving issues for customer, as they pertain to Information Technology systems. The System Administrator will be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install, update and ensure functionality of operating systems to improve integrity and efficiency. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Required Skills: * Provides Tier 1 Service Desk problem identification, diagnosis and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to agency management and internal customers * Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution * Proficiency with ticketing systems for tracking and managing user support requests. * Escalates and routes incident tickets to the proper groups to resolve issues * Track metrics for incident tickets and watch for trends * Troubleshoot hardware/software interface and interoperability problems * Work as part of a security incident response team as needed * Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance * 100% onsite is required in Colorado Springs, CO * Must have a Bachelors Degree in Computer Science/Engineering or other relevant Engineering field from an accredited university with 1-4 years of experience * Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI) * Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance within 6 months of hire * Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire: Cisco Certified Network Associate-Security (CCNA-Security), Cybersecurity Analyst Plus (CySA+), Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials (GSEC), CompTIA Security+ (Security+), Certified Network Defender (CND), or Systems Security Certified Practioneer (SSCP) * Must have the ability to work in a fast paced, dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners * Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) * All other tasks as assigned by the IT manager Desired Skills: * Knowledge of Networking technologies, Ports, Protocols, and services. * Familiar with COMSEC requirements and procedures * Experience with installation and maintenance of authentication/authorization software e.g. Active Directory, Identity Management (IdM) * Experience with configuration management Security Clearance Requirement: An active Top Secret SCI security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $86,700.00 - $151,700.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Job Description Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and/or coordinate additional technical support as necessary. Provide direct support on systems managed internally. User management (new, changes, terminations) through multiple applications. Hardware support such as PCs, phones, printers, tablets, Macs etc. Timely resolution of service desk requests including escalating tickets to other IT staff. Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems. Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements. Ensure standard operating procedures are maintained. Follow change management and communication protocols. Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets. Part-time work estimated at 15-20 hours per week. Flexible work hours. Desired Technical Skills: Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs. Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization. Must be self-directed; able to work independently and as a team player. Demonstrated ability to provide a balance to department efficiency and organizational service excellence. Demonstrated professionalism and courtesy in responding to phone calls and emails. Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills. Qualifications Bachelors degree in computer science or related area preferred or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a four-year basis. Active SECRET (DoD) security clearance. 2+ years of experience in a similar role demonstrating Experience managing and administering Windows and Mac desktop environment required. Experience supporting enterprise-level server-based applications in a service desk or call center capacity required. Experience managing and administering server systems and SaaS systems preferred. Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required. Intermediate proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS preferred. Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS. Experience with endpoint patching and software delivery. Intermediate proficiency with SharePoint and Office 365 administration preferred. Required Certification(s): MSCE, Security+, A+ or other technical certification preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Salary: $ 20-30/hr Depending on Experience Company Description Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe. Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.

EVS is seeking a Tier 3 Service Desk Technician to join our team in support of a vital customer mission. This role helps deliver a standardized set of Enterprise IT (EIT) services across 187 U.S. Air Force bases, ensuring users experience a consistent and high-quality IT environment across all mission operations. The goal: shift the USAF's focus from network operations to mission readiness. As a Tier 3 Service Desk Support Systems Administrator, you'll play a key role in the ongoing health and responsiveness of the enterprise. You'll monitor and coordinate operational activity, respond to issues with urgency and precision, and oversee the full lifecycle of incident resolution. You'll serve as the central point for network management-handling monitoring, notifications, remediation, and case tracking. Responsibilities * Deploy applications and updates in line with established criteria * Troubleshoot and resolve issues related to failed patches or software conflicts * Perform high-level diagnostics for applications and their interactions with OS platforms * Configure, manage, and resolve issues related to Active Directory and Group Policy * Analyze operations and develop scripts to automate and improve daily tasks * Provide operations and maintenance (O&M) support for servers, workstations, and mobile devices * Troubleshoot user- and system-reported incidents * Collaborate with engineering teams to field technical solutions * Monitor service levels and provide SLA/SLR reports as required * Work with DAF enterprise and security teams to ensure compliance and policy alignment * Communicate clearly and professionally with customers, stakeholders, and internal teams Requirements Required Qualifications * IAT Level II certification required, such as Security+ * Experience testing, deploying, and troubleshooting Microsoft and third-party software updates * Hands-on experience with automated patching solutions like WSUS, SCCM, YUM, SolarWinds, etc. across Windows and Linux environments * Proficiency in managing Windows Servers and Workstations (mobile device experience is a plus) * Experience working in a Department of Defense (DoD) environment * Familiarity with DISA STIGs (Security Technical Implementation Guides) * Working knowledge of ITIL v4 principles and Agile Scrum methodologies * Skilled in Microsoft Office applications (Excel, Word, Project, Visio) and SharePoint * Bachelor's degree in computer science, Information Technology, or related field * Active DoD Secret clearance * Minimum of 3 years of relevant experience * Strong verbal and written communication skills * Able to work independently and take initiative in resolving complex problems Other Desired Certifications * Network+ * ITIL Foundations * CCENT

Inspiroz is seeking a driven, detail-oriented part-time School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution Take the lead in resolving technical issues that require on-site support. Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. Conduct thorough troubleshooting to identify the root cause of problems. Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. Act as the liaison between on-site operations and the remote IT support team in India. Communicate technical issues and requirements to the remote team accurately and clearly. Provide detailed information and documentation to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues. Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service Communicates updates, challenges, and tasks to the client in a clear and timely manner. Listens actively to client concerns and addresses them appropriately. Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. Assists clients in aligning technology solutions with their specific goals and requirements. Ensures client satisfaction by following up on issue resolution and providing necessary support. Takes personal interest in the quality of work and meeting customer needs. Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.' Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. Requirements Knowledge of: Windows Systems Mac Systems Active Directory Networking equipment and concepts Hardware repairs and installations Skills Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills Abilities Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. Ability to adapt to changing situations, be flexible in approach, and effectively multitask. Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

Fusion HCR is hiring! include, but are not limited to, the following: Supporting Airport's Common Use Passenger Processing system (CUPPs) a. Daily system readiness checks b. Workstation Imaging c. Workstation Patching d. Troubleshooting / replacing hardware components / peripherals e. Troubleshooting configuration details f. Responding to calls for service related to CUPPs g. Coordinating with CUPPs support vendor to correct issues or implement changes h. Coordinating with airport IT staff i. Logging work orders / support tickets j. Interface with airline partners for training or troubleshooting k. Creating and maintaining documentation related to CUPPs Supporting Airport's digital signage platforms a. Daily system readiness checks b. Workstation Patching c. Troubleshooting / replacing hardware components d. Troubleshooting configuration details e. Responding to calls for service related to FIDS/BIDS/GIDS/Advertising f. Coordinating with CUPPs support vendor to correct issues or implement changes g. Coordinating with IT staff h. Logging work orders / support tickets i. Interface with airline partners for training or troubleshooting j. Creating and maintaining documentation related to signage systems IT Project Support a. Coordinating with Airport IT to provide assistance with airport technology project work as needed b. Hardware deployment, testing, configurations, etc. c. Creating and maintaining documentation Requirements 2+ years of knowledge and expertise in airport systems and technologies to support operations. Systems include Common Use Passenger Process System and Airport digital signage. Personal Characteristics: Must be willing to work onsite. Hours 5am to 2:30pm Mon-Fri. This is a multi-year engagement.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners experiencing complex issues with JBOD (Just a Bunch of Disks), JBOF (Just a Bunch of Flash), and related storage solutions. This role provides advanced troubleshooting, drives cases to resolution, and ensures the highest level of customer satisfaction through expert technical support delivered via phone, email, and remote sessions. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide exceptional Level 3 technical support to customers and partners for JBOD/JBOF and enterprise storage systems via phone, email, and Sales Force Ticket system communication. * Guide customers through step-by-step troubleshooting procedures to resolve technical issues efficiently. * Create, manage, and resolve Level 3 support cases, ensuring timely resolution within specified SLAs. * Document customer interactions and technical issues. * Diagnose and resolve complex hardware and software issues, including RAID, storage interfaces, and connectivity problems. * Escalate unresolved issues to engineering teams, collaborating to determine root causes and implement solutions. * Perform deep technical troubleshooting, issue duplication, bug filing, and confirmation of problem resolution. * Deliver product support training to internal and external teams. * Author and maintain knowledgebase articles based on resolved cases and customer interactions. * Educate customers on best practices for storage system setup, maintenance, and performance optimization. * Participate in on-call support rotations, including evenings, weekends, and holidays as needed. * Attend meetings, trainings, and occasional customer site visits as required. Qualifications REQUIRED * Bachelor's degree in a related field OR 7 years of experience in Level 3 technical support or escalation roles. * 6+ years in an Level 3 technical support role or equivalent experience. * Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users. * Experience providing Level 3 support in at least three of the following enterprise environments: Storage, Operating Systems, High Performance Computing, Data Center, Virtual Desktop, Tiered Storage/Compute, Hyperscale, or Flash-based Storage. * Familiarity with JBOD/JBOF architectures, SAS/SATA/NVMe interfaces, and RAID configurations. * Experience with remote desktop tools and help desk software. * Expert-level knowledge of operating systems (Linux, Solaris, Mac OS X, VMware ESX, Windows Server). * Working knowledge of data storage/networking concepts, including RAID, SAN, SCSI Enclosure Services, and storage interfaces. * Understanding of server performance metrics, debugging tools, and support environments. * Experience with MS SQL, PostgreSQL, and MySQL databases. SKILLS * Strong problem-solving and analytical skills. * Proven troubleshooting skills in customer-facing environments. * Strong desire and ability to learn new products and technologies. PREFERRED * Experience with NAND Flash storage, RAID controllers, and storage server products. * Deep understanding of clustering, erasure coding, and data protection techniques. * Professional certifications such as VMware VCP, MCSA, Brocade Product Expert, SNIA, Juniper, Solaris, or Red Hat Certified Engineer. Additional Information All your information will be kept confidential according to EEO guidelines. Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 01/23/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email ******************. Compensation & Benefits Details * An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. * The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. * If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. * You will be eligible to be considered for bonuses under either Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. * We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. * Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email ******************.

Job DescriptionSalary: $18.00 to $20.00 Our Vision at ThinkGrow is to evolve into one of the key players in the research, development and production of LED horticultural lighting throughout the world. With that, our lights are the first of its kind to provide lighting solutions with the best controllability along with TrolMaster control systems to cover each individual cultivators needs, from the home hobbyist to large industrial facilities. We partner with some of the largest names in the cultivation business who stand by who we are and what our products can bring to their company's vision. If you are passionate about innovation and being a part of a forward-thinking company, join us! Responsibilities Handle incoming calls from customers, provide pre-sale support and assistance with product selection Provide after-sales support by troubleshooting problems, assisting in installation and warranty / RMA issues Receive and respond to daily phone calls, emails and other communication from customers Type in data provided from customers into various internal computer systems Testing and validation of warranty / returned items Skills High school degree or equivalent, AA/AS preferred Bilingual (Spanish /English) is preferred, but not required Previous experience with electrical, IT, and horticultural background highly desired Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.) Working knowledge of office equipment and computer hardware and peripheral devices Good command of English both oral and written and must have EXCELLENT customer service skills Great attention to detail ThinkGrow is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Job Type: Full-time Salary: $18.00 - $21.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to commute/relocate: Pueblo, CO 81007: Reliably commute or planning to relocate before starting work (Required) Experience: Technical Customer service: 3 year (Preferred) Work Location: One location

Overview The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution. Responsibilities Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtime Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule Ensure user problems and requests are completed within approved SLA's Collaborate with team members to create and maintain standard operating procedures and technical support documentation Ensure all workspaces and equipment is maintained per department policy and procedures Collaborate with team members to complete project work Qualifications College training equivalent to an Associate's degree in computer technology or equivalent technical training At least one year in a technical support role preferred Minimum age requirement is 21 What we offer you: Multiple benefit plans to suit your needs Dental, vision, voluntary life, short term disability Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities *Applications are accepted on an ongoing basis. Click on "Apply" to submit for this position. Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $18.00 - USD $20.00 /Hr. Tipped Position This position does not earn tips College training equivalent to an Associate's degree in computer technology or equivalent technical training At least one year in a technical support role preferred Minimum age requirement is 21 What we offer you: Multiple benefit plans to suit your needs Dental, vision, voluntary life, short term disability Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities *Applications are accepted on an ongoing basis. Click on "Apply" to submit for this position. Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

ABOUT US We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation's most prolific developer of fiber-to-the-home infrastructure. Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives. For more information, please visit our website at: ***************************** SUMMARY The Fiber To The Home Network Technician is responsible for maintaining and repairing all aspects of the fiber network from the OTL cabinet to the passive network devices, including all PON nodes and their associated power supplies; assists with troubleshooting, and is responsible for all maintenance/repairs to the network. The FTTH Network Technician supports outside plant, fiber optics, telecommunication architectures, and optical transport equipment and must have working knowledge of structured cabling. ESSENTIAL DUTIES AND RESPONSIBILITIES: What will you be doing? Daily support and maintenance of FTTH network - including maintenance and support of aerial and buried fiber network (carrier fiber networks, infrastructure, backbone, and lateral builds) ISP knowledge / experience Network electronics (troubleshooting and maintenance) Battery-plant replacement, support, and maintenance Data center environment support (troubleshooting and maintenance) After hour support: respond to network outages, emergency restoration activities, and in support of maintenance activity Assist in support of management of construction crews (inspect and assure construction work quality and crew safety) Performing installation, testing, and commissioning of network equipment Troubleshooting system failures and outages on the network and working to restore services in an expeditious manner Engage with and manage third party partners that are responsible for the oversight, restoration, and recovery of the network Other duties as assigned COMPETENCIES: What do you bring to the team? Self-starter / can operate independently and make sound decisions as it relates to support of customers and network Understanding of networking and equipment as well as network architecture and topologies Must be able to understand, read, and interpret construction documents - (network diagrams / as-builts) Experience / knowledge / background in use of OTDR - critical skill Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages Familiarity with MS Suite, QGIS, and Google Earth Able to maintain a customer and network health focus Some local travel will be required Possess a valid / unrestricted driver's license and able to pass driving record background check Support site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified Meet response and repair intervals Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions Ability to occasionally lift and/or move up to 75 pounds PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. BENEFITS: What do we bring to our employees? Medical Plans: Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers. 401(k) Plan: Includes a company match to help you save for retirement. Employee Assistance Program (EAP): Provides support for personal and work-related issues. Paid Time Off (PTO): Starts accruing on your first day. Additional benefits can include Dental and vision insurance, life and disability insurance, company vehicle or mileage reimbursement, and other perks. Intrepid Fiber is an Equal Opportunity Employer. We celebrate and value diversity and are committed to creating an inclusive environment for all employees.

We built our newest state of the art service desk facility in the historic Florence High School, one block off Main Street in quaint Florence, Colorado. Our teams headquartered in rural Colorado and other locations throughout our great nation deliver "technology services excellence" to our global customers. Florence is located in the middle of Fremont County, the weather capital of Colorado. The region offers a rich variety of hiking, climbing, bicycle trails, rafting, and all things outdoor Colorado. Our community was founded with a heart of patriotism, and Second-61's foundation is grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front line Vigilant Defenders. Position Description We're hiring for a Service Desk Technician Level 1 to provide telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. When necessary, you'll escalate complex problems to a higher level of expertise within organization. This position pays $27/hr Location: Florence, CO Responsibilities: * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. * Resolve problems with or without remote tools. * Consistently achieve First Contact Resolution performance metric. * Accurately document calls and cases. * Be aware of customer's time restraints and work within those time limits. * Keep customer aware of resolution steps if ticket needs to be dispatched. * Provide clients with problem reference numbers and request numbers. * Enter all troubleshooting/resolution steps into the trouble ticket. * Manage time and workload to meet predetermined service levels. Requirements * DoD Approved 8570.01 Level I certification (such as CompTIA A+) - we may provide assistance in training to obtain the exam * Excellent customer service skills Hours: * This is a 24/7/365 operation candidates must be willing to work rotating shifts Security Clearance / Background Check: * Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you * Must be able to pass standard background check and drug screening All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We built our newest state of the art service desk facility in the historic Florence High School, one block off Main Street in quaint Florence, Colorado. Our teams headquartered in rural Colorado and other locations throughout our great nation deliver “technology services excellence” to our global customers. Florence is located in the middle of Fremont County, the weather capital of Colorado. The region offers a rich variety of hiking, climbing, bicycle trails, rafting, and all things outdoor Colorado. Our community was founded with a heart of patriotism, and Second-61's foundation is grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front line Vigilant Defenders. Position Description We're hiring for a Service Desk Technician Level 1 to provide telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. When necessary, you'll escalate complex problems to a higher level of expertise within organization. This position pays $27/hr Location: Florence, CO Responsibilities: Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. Resolve problems with or without remote tools. Consistently achieve First Contact Resolution performance metric. Accurately document calls and cases. Be aware of customer's time restraints and work within those time limits. Keep customer aware of resolution steps if ticket needs to be dispatched. Provide clients with problem reference numbers and request numbers. Enter all troubleshooting/resolution steps into the trouble ticket. Manage time and workload to meet predetermined service levels. Requirements DoD Approved 8570.01 Level I certification (such as CompTIA A+) - we may provide assistance in training to obtain the exam Excellent customer service skills Hours: This is a 24/7/365 operation candidates must be willing to work rotating shifts Security Clearance / Background Check: Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you Must be able to pass standard background check and drug screening All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.