IT Field Technician
Technical support technician job in Charlotte, NC
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Entry Level - Geographic Information Systems (GIS) Technician
Technical support technician job in Charlotte, NC
TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.
GIS Technician
1 Year Contract
Onsite
Local Candidates Only!
Charlotte, NC
NO C2C Candidates!
An entry level GIS position, who will assist with the updating and maintenance
of data within a large scale Enterprise GIS database.
Desired Skills and Experience:
Requires an Associate's degree in Geography, Earth Science, Engineering, or
related field and three years of relevant experience; or a Bachelor's degree
in Geography, Earth Science, Engineering, or related field and one year of
relevant experience.
Must have a minimum of two years of experience using the ArcGIS suite of
products and must have experience editing GIS data. Experience in importing,
exporting, creating data in ArcGIS 10.x.
Must be able to work with data stored in Enterprise Geodatabase.
A basic understanding of Trimble Business Center is preferred.
Preferred qualifications include experience with creating, collecting, and
editing GIS data.
GIS work experience with a city or county government agency is preferred.
Required Software:
Esri ArcMap and ArcCatalog 10.x
TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit ****************
No second parties will be accepted.
Information Technology Field Technician
Technical support technician job in Charlotte, NC
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Technical Specialist
Technical support technician job in Huntersville, NC
Post Modern Solutions is a company based in Huntersville, North Carolina. They pride themselves on being at the forefront of modern solutions, offering innovative and effective approaches to Networks, A/V, VoIP, and other technologies. Their commitment to excellence and client satisfaction has positioned them as a trusted partner in numerous projects.
Role Description
This is a full-time on-site role for a Technical Specialist located in Huntersville, NC. The Technical Specialist will be responsible for providing technical support, installation, troubleshooting issues, analyzing data, and ensuring effective communication with customers. They will work closely with the customer service team to address client needs and improve service delivery.
Qualifications
Strong Analytical Skills
Excellent Communication and Customer Service skills
Proficiency in Troubleshooting and Technical Support
Ability to work independently and in a team
Bachelor's degree in a relevant field or equivalent experience
Experience in the technology industry is a plus
Must be able to travel
Mobile Help Desk Support
Technical support technician job in Cornelius, NC
Compensation: $18-22 per hour Mobile Help Desk Support
Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS.
Responsibilities:
Respond to and resolve user requests for assistance via phone, email, and text messaging.
Provide initial analysis and resolution for incidents and service requests submitted by internal users.
Utilize help desk tracking software for efficient issue resolution.
Required Qualifications & Experience:
Proven ability to follow defined processes and seek advice when necessary.
Previous experience in customer support, call center, or similar roles.
Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices.
Nice to Have Skills & Experience:
Familiarity with IT knowledgebase software and end-user documentation.
Strong communication skills for interfacing with management and technical resources.
Experience in maintaining poise and humor in stressful situations.
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance.
Voluntary and long-term disability insurance.
Paid time off, 401(k), and holiday pay.
Weekly direct deposit or pay card deposit.
Other Information:
Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST.
The position offers opportunities for growth and exposure to advanced technical environments.
Applicants must have strong problem-solving and customer service skills.
If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Technical Support Specialist
Technical support technician job in Charlotte, NC
IT Support Engineer - Windows 11 / M365 (Contract)
Duration: 3-Month Contract
We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base.
Key Responsibilities
Project & Technical Support
Support the deployment and implementation of Windows Hello across the enterprise
Provide hands-on support for Windows 11 environments
Troubleshoot and support Microsoft 365 (M365) services and applications
Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration
Support device management using Intune
Provide support for System Center Configuration Manager (SCCM)
Assist with iOS device management and support
End-User Support & Customer Service
Deliver exceptional customer service while minimizing business disruption
Troubleshoot and resolve escalated technical issues
Escalate unresolved problems to appropriate teams when necessary
Identify recurring issues and recommend service improvements
Collaboration & Documentation
Partner with infrastructure, security, and business teams to provide seamless support
Participate in team meetings and knowledge-sharing sessions
Contribute to documentation, training materials, and process improvements
Required Skills & Experience
Technical Skills
Hands-on experience supporting Windows 11
Strong experience with Microsoft 365
Working knowledge of Active Directory and Azure AD
Experience supporting SCCM
Experience with Intune / MDM
Knowledge of iOS device management
Familiarity with ITIL processes and best practices
Professional Skills
Proven experience supporting users in fast-paced, high-visibility environments
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities with a focus on root cause analysis
USC and GC W2 employees only. No 3rd parties
Help Desk L2 Technician
Technical support technician job in Charlotte, NC
About Us
AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team.
Job Summary
As a Help Desk L2 Technician, you will provide advanced technical support, resolve complex IT issues, and ensure high-quality service for our clients. You will troubleshoot and manage networks, hardware, software, and cloud services while maintaining excellent client satisfaction.
Key Responsibilities
Provide remote and onsite technical support, focusing on quick issue resolution and client satisfaction.
Diagnose and troubleshoot hardware, operating systems (Windows/mac OS), applications, and cloud-based services.
Administer and maintain Microsoft 365, Active Directory, and Azure environments.
Manage firewalls, routers, switches, VLANs, VPNs, and SD-WAN solutions.
Perform system updates, patch management, and security configurations.
Support VMware environments and use PowerShell for troubleshooting and basic automation.
Escalate tickets as per the defined escalation process.
Liaise with vendors, suppliers, and internal teams to resolve IT challenges.
Maintain and update documentation for client systems and processes.
Ensure compliance with security best practices (CIS Controls, NIST, CMMC, etc.).
Qualifications & Requirements
3+ years of experience in an IT support or help desk role, preferably within an MSP.
Strong knowledge of Windows Server, Windows Desktop, and Microsoft Applications.
Experience with Microsoft 365 administration (Exchange, SharePoint, Teams) and Azure.
Proficiency in network troubleshooting (DNS, DHCP, VPN, TCP/IP).
Hands-on experience with VMware support and PowerShell scripting.
Familiarity with backup solutions, disaster recovery, and security best practices.
Strong communication, customer service, and organizational skills.
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator are a plus.
Experience with ConnectWise Automate, Manage, SonicWALL GMS/NSM, and Logic Monitor is a plus.
Why Join Us?
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and certifications.
Collaborative and dynamic work environment.
If you're a dedicated IT professional passionate about delivering exceptional support, apply today to join AT-NET Services and grow with us!
Help Desk Manager
Technical support technician job in Charlotte, NC
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving technical and customer service issues, monitoring key performance indicators, and implementing tools and processes to enhance service quality. Collaboration with teams to identify improvement opportunities and training the help desk team will also be key aspects of this role.
Qualifications
Proficiency in Technical Support and Troubleshooting for hardware, software, and network-related issues
Strong skills in Help Desk Support and Customer Service to ensure a seamless user experience
Experience in maintaining Customer Satisfaction through effective communication and problem resolution
Proven ability to manage and lead a team, including delegating tasks and performance management
Strong analytical, problem-solving, and decision-making abilities
Bachelor's degree in Computer Science, Information Technology, or a related field
Relevant certifications (e.g., ITIL, CompTIA A+) are a plus
Desktop and Mobility Support
Technical support technician job in Concord, NC
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Information Technology Technician
Technical support technician job in Charlotte, NC
Dispatch Technician
Fully Onsite + Travel
Rate:
$40/hr + parking/mileage reimbursement
PART-TIME Contract
(On call/ As needed)
Hours are not guaranteed week by week as break/fixes are hard to forecast.
Usual shifts will be when the site is closed for the day, meaning early morning or late night shifts.
Interview and Onboarding Requirements
15-20 min Intro Phone Call with Agency Recruiter
15-30 min 2nd Round Video Call with Agency Recruiter
15-minute Final Round Video Call with Agency Account Executive
Offer / Onboarding - including a background check and drug screening
Multi-step paid virtual training, prior to starting
REQUESTED COMPETENCIES
1-3 years of related experience with installation and servicing (i.e. Basics for On-Site Repair)
Must have strong knowledge of electronic and mechanical assemblies (i.e. General Contractor or machinist experience, etc.)
Excellent troubleshooting skills, and excellent written/verbal communication skills. Can navigate various system modalities independently
Can diagram assemblies and systems readily
Strong computer skills/knowledge specifically with Windows 10 environment or earlier (see: Skills in Windows )
Availability conditions; training schedule and dispatches
REQUIREMENTS
1-3 years minimum professional experience in related field
Experience providing technical servicing for related technology and/or products or services
Familiarity with remote desktop or virtual desktop systems
Familiarity with learning management system navigation (includes eLearning)
Candidate must be comfortable acquiring their own tools for this position
3/16 T-Handle, 3/8' Drive set, 4ft level, Digital Angle Guage, Fiber Cleaner, Hex Set, Mallet, Metal T-Square Ruler, Micro Cutter, Non-Contact Voltage Tester, POE tester, Precision Driver Set,Safety Glasses, USB meter, Voltage Meter, Wire Cutters, Wire Stripper
ABOUT EIGHT ELEVEN:
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Infrastructure Analyst
Technical support technician job in Charlotte, NC
Infrastructure Analyst | Longterm Contract | Hybrid in Charlotte, NC
Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools-including Exchange, SharePoint, Teams, and OneDrive-while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects.
Experience of the right candidate
Bachelor's degree in Computer Science or related field
5-10 years of experience in application development and/or application support
Experience supporting Microsoft tools: Exchange, SharePoint, Teams, OneDrive
Background managing large assignments and leading smaller technical projects
Strong skills in requirements analysis, design, coding, testing (unit/system/integration), documentation, and implementation
Ability to work independently, prioritize multiple tasks, and meet tight deadlines
Understanding of client/server architecture and object-oriented design
Experience supporting vendor-installed applications
Excellent oral and written communication skills and strong teamwork abilities
Desired:
Experience working in Agile environments
Ability to collaborate with stakeholders with differing priorities
Strong problem-solving skills delivering reliable, high-quality solutions
Familiarity with SDLC and experience leading others in its use
Experience with schema/database design and enterprise standards
Responsibilities of the right candidate
Lead troubleshooting efforts and resolve complex technical issues independently
Support, maintain, and work with vendors for break-fix, patches, upgrades, and service packages
Coordinate and perform routine maintenance-patches, service packs, upgrades-with operations and DBA teams
Utilize Agile or waterfall methodologies for application development and maintenance; act as SME or Technical Lead
Identify and design platform improvements, defining upgrade/change processes and cadence
Facilitate automation and guide teams in proper use of cloud technologies
Research emerging technologies and recommend solutions at the application or integration level
Design modifications based on business requirements and coordinate development efforts
Process change requests and produce QA documentation for implementations
Thoroughly document work and follow established procedures
Communicate downtimes, changes, issue status, and defects clearly across IT and business users
Present complex technical topics in a clear, understandable format
Facilitate meetings, provide direction to team members, and build strong cross-functional relationships
Demonstrate strong interpersonal skills (listening, negotiation, conflict management)
Manage stress, adapt to change, and maintain a positive and effective work style
Know when to escalate issues and communicate status updates appropriately
Help Desk Specialist
Technical support technician job in Charlotte, NC
Job Title: Helpdesk Support Technician (Level 1)
Type: Contract-to-Hire / Full-time
We are seeking a Level 1 Helpdesk Support Technician to join a growing IT team supporting end users across desktop, laptop, and mobile environments. The ideal candidate will have a passion for technology, strong troubleshooting skills, and a customer-first attitude. This position provides the foundation for future growth into systems, networking, or cybersecurity roles.
Key Responsibilities
• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
• Perform password resets, user account management, and basic Active Directory administration.
• Support Windows 10/11, Microsoft 365 (O365/M365), and basic VPN connectivity issues.
• Escalate complex incidents to Level 2 or specialized teams following standard escalation procedures.
• Document issues, solutions, and troubleshooting steps accurately within the ticketing system (ServiceNow, Jira, or equivalent).
• Assist with onboarding/offboarding, including device setup, email configuration, and access provisioning.
• Maintain professionalism and provide exceptional customer service to end users at all times.
• Participate in routine system maintenance tasks and contribute to continuous improvement initiatives.
Required Skills & Experience
1-2 years of experience in IT support, service desk, or technical assistance (or equivalent internship/training experience).
Working knowledge of:
• Windows 10/11
• Microsoft 365 / Office 365 / Outlook
• Active Directory & password resets
• Remote desktop tools (RDP, AnyDesk, TeamViewer)
• Basic networking (DNS, DHCP, VPN)
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
• CompTIA A+ or Network+ certification.
• Experience with ServiceNow, Remedy, or Jira ticketing platforms.
• Exposure to mac OS or mobile device support.
• Strong interest in IT career progression (systems admin, cybersecurity, or cloud)
Team Lead, IT On-Site Support Services - North America
Technical support technician job in Charlotte, NC
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
The Team Leader, IT On-site Support Services - North America is a hands-on team lead responsible for leading and coordinating on-site IT support operations in North America. This role ensures high-quality technical support for end-user devices, infrastructure, and workplace technologies, while managing a team of IT support specialists. The Team Lead will collaborate with global IT counterparts, third-party service providers, and internal stakeholders to deliver seamless support services and drive continuous improvement.
Responsibilities
Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues.
Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware.
Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements.
Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols.
Manage vendor relationships and third-party support contracts for on-site services.
Maintain accurate documentation of support activities, asset inventories, and configuration records.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Manage software updates, ensuring systems are up-to-date.
Travel as needed to support remote sites and ensure consistent service delivery.
Perform other duties as assigned.
Qualifications
EDUCATION & EXPERIENCE:
Bachelor's degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required.
10+ years or more related IT experience.
Knowledge of relevant operating systems - Windows, Mac, iOS.
Technical competency with printer, scanner and other hardware devices.
Experience working with Active Directory, Group Policy.
Knowledge of video conferencing concepts.
Basic Knowledge of networking technologies.
COMPETENCIES:
Strong verbal and written communication skills.
Strong leadership and communication skills.
Comfortable working with Business leaders.
Excellent problem-solving skills.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Charlotte, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Production Support Technician - 2nd Shift (2:30-10:30)
Technical support technician job in Hickory, NC
US Conec, Ltd. Engineering Innovation. Precision Plastics. Powering AI. US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence-creating innovative connectivity solutions that support today's most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you'll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future-whether your interests lie in manufacturing, engineering, operations, or beyond.
Production Support Technician - 2nd Shift
Overview
US Conec is seeking a skilled Production Support Technician to join our team in Hickory, NC. In this role, you'll support manufacturing and operations by preparing, assembling, polishing, inspecting, and measuring molded ferrules to ensure they meet performance specifications and customer expectations. You'll collaborate with engineering, quality, and production teams to troubleshoot issues, improve processes, and maintain high levels of operational efficiency.
Production Support roles require mandatory overtime (including every‑other‑weekend)
Responsibilities
Fiber Optic Preparation and Testing
* Prepare fiber optic connectors, ferrules, and assemblies for inspection and testing
* Perform measurements and optical performance testing to ensure compliance with specifications
* Document and file test results using Microsoft Excel, Access, and Outlook
Quality Assurance and Compliance
* Record, analyze, and report measurement data to support quality and regulatory compliance
* Interpret technical drawings, layouts, and manuals for accurate assembly and testing
* Ensure all work complies with company policies, safety standards, and applicable regulations
Equipment Operation and Maintenance
* Use cable cutting machines to cut fiber optic ribbons and cables to specified lengths
* Perform precise measurements using micrometers, interferometers, inspection scopes, and return loss meters
* Diagnose and troubleshoot measurement errors, process deviations, and equipment issues
* Maintain lab tools, equipment, and workspace in a clean, safe, and organized condition
Technical Collaboration and Support
* Collaborate with engineering teams to improve measurement processes and test procedures
* Provide technical support to production, quality, and other internal departments
* Assist in troubleshooting test failures and support root cause analysis
* Report progress and completion of work orders in the company's business systems
Must Haves
* High school diploma or GED required; associate degree in a technical field preferred
* Minimum 2+ years of experience in measurement, instrumentation, manufacturing, or related technical role
* Experience in the fiber optics or electronics industry is a plus
* Strong verbal and math skills to interpret instructions and verify part counts
* Ability to interpret data and specifications with high accuracy
* Excellent problem-solving skills and attention to detail
* Ability to work independently and in cross-functional teams
* Strong written and verbal communication skills
* Proficiency with Microsoft Office Suite (Excel, PowerPoint, Access, Outlook)
* Manual dexterity and visual acuity for precision assembly and measurement
What We Offer
* Competitive base salary with performance-based bonus potential
* 4 weeks of PTO to relax and recharge
* Health, dental, and vision plans to support you and your family
* 401(k) retirement savings plan with employer match and planning resources
* A collaborative, team-based culture that fuels innovation
* Paid holidays and employee recognition programs to celebrate your achievements
* Community engagement and STEM outreach opportunities to give back locally
Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do.
US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics
IT Technician - Trackside
Technical support technician job in Mooresville, NC
Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities
Travel with and support the team to at-track events and testing facilities.
Setup/monitor/teardown trackside IT systems at all race & test events.
Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
Analyze trends to prevent future problems and implement failover options.
Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
Ability to wire and test network and coax wires.
Ability to diagnose radio and antenna issues.
Additional duties may be assigned.
Qualifications
2-4 years of Systems Administration experience.
Associates degree in engineering or technology-related field, or comparable work experience.
Ability to lift 40-plus pounds without restrictions.
Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
Exceptional level of organization and attention to detail.
Ability to work in high-pressure situations and with minimal supervision.
Self-starter and highly motivated to succeed.
Excellent customer service skills.
A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
Auto-ApplyInformation Technology Technician
Technical support technician job in Charlotte, NC
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…
· Consulting
· Material Handling Equipment, Parts, and Service
· Automated Mobile Robots
· Vision guided vehicles and automated guided vehicles
· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
· WMS/WES/WCS solutions and Software
· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
· Telematics
JOB SUMMARY
The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services.
The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers.
Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends.
WHAT YOU'LL BE DOING
• Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems.
• Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process
• Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations.
• Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems.
• Acts as a liaison between users, IT suppliers, and contractors.
• Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members.
• Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers.
• Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching.
• Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control.
• This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization
EXPERIENCE & SKILLS TO BE CONSIDERED
• Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience.
• Required Knowledge and Experience with below systems and applications:
• Helpdesk / Customer Service environment
• Common knowledge of IT hardware, networking, industry-standard applications, and best practices:
o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup
o Network Infrastructure and Configurations
o Workstation Imaging and automated software deployment
• Microsoft Solutions:
o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure
• Operating Systems:
o Windows 10, Android OS, and iOS
• Management Tools and Systems:
o Mobile device management software (Intune, ManageEngine
o VMware applications
o Remote desktop support (ScreenConnect, RDP, etc.)
o ManageEngine - OS Deployer, EndPoint Central
• Preferred Knowledge and Experience with below:
• Teams (voice/video)
• Meraki Dashboard - Firewall and Networking
• Anti-virus software/spam filtering
• M365 & Azure Administration
• PowerShell
• Strong Customer Service and Communication Skills:
• Empathy and listening
• High external structure - the ability to work independently and self-manage.
• Ability to effectively collaborate and communicate with a remote team
• Desire to help others.
• Effectively communicate with both technical and non-technical users
• Clear oral and written communications
• Must manage multiple priorities simultaneously and ensure consistent, high-quality results.
• Must have great attention to detail and follow-through skills.
• Understanding of business fundamentals and company culture and their interface with technology solutions.
• Strong organizational and administrative skills.
• Excellent analytical and reasoning skills.
BENEFITS
*Eligible after 30 days of employment
**Eligibility timing is based on plan rules
· Medical/Health Insurance*
o HSA or FSA depending on the plan enrolled
o Prescriptions
o Health Advocacy
· Dental Insurance*
· Vision Insurance*
· Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid
· Employee Assistance Program*
· 401K with a company match**
· Profit Sharing**
o 2x/year - eligibility after 6 and 12 months
WORKING CONDITIONS
While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling
we are dedicated
to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Information Technology Technician
Technical support technician job in Charlotte, NC
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…
· Consulting
· Material Handling Equipment, Parts, and Service
· Automated Mobile Robots
· Vision guided vehicles and automated guided vehicles
· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
· WMS/WES/WCS solutions and Software
· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
· Telematics
JOB SUMMARY
The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services.
The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers.
Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends.
WHAT YOU'LL BE DOING
• Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems.
• Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process
• Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations.
• Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems.
• Acts as a liaison between users, IT suppliers, and contractors.
• Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members.
• Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers.
• Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching.
• Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control.
• This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization
EXPERIENCE & SKILLS TO BE CONSIDERED
• Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience.
• Required Knowledge and Experience with below systems and applications:
• Helpdesk / Customer Service environment
• Common knowledge of IT hardware, networking, industry-standard applications, and best practices:
o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup
o Network Infrastructure and Configurations
o Workstation Imaging and automated software deployment
• Microsoft Solutions:
o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure
• Operating Systems:
o Windows 10, Android OS, and iOS
• Management Tools and Systems:
o Mobile device management software (Intune, ManageEngine
o VMware applications
o Remote desktop support (ScreenConnect, RDP, etc.)
o ManageEngine - OS Deployer, EndPoint Central
• Preferred Knowledge and Experience with below:
• Teams (voice/video)
• Meraki Dashboard - Firewall and Networking
• Anti-virus software/spam filtering
• M365 & Azure Administration
• PowerShell
• Strong Customer Service and Communication Skills:
• Empathy and listening
• High external structure - the ability to work independently and self-manage.
• Ability to effectively collaborate and communicate with a remote team
• Desire to help others.
• Effectively communicate with both technical and non-technical users
• Clear oral and written communications
• Must manage multiple priorities simultaneously and ensure consistent, high-quality results.
• Must have great attention to detail and follow-through skills.
• Understanding of business fundamentals and company culture and their interface with technology solutions.
• Strong organizational and administrative skills.
• Excellent analytical and reasoning skills.
BENEFITS
*Eligible after 30 days of employment
**Eligibility timing is based on plan rules
· Medical/Health Insurance*
o HSA or FSA depending on the plan enrolled
o Prescriptions
o Health Advocacy
· Dental Insurance*
· Vision Insurance*
· Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid
· Employee Assistance Program*
· 401K with a company match**
· Profit Sharing**
o 2x/year - eligibility after 6 and 12 months
WORKING CONDITIONS
While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling
we are dedicated
to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Information Technology Technician
Technical support technician job in Charlotte, NC
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…
· Consulting
· Material Handling Equipment, Parts, and Service
· Automated Mobile Robots
· Vision guided vehicles and automated guided vehicles
· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
· WMS/WES/WCS solutions and Software
· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
· Telematics
JOB SUMMARY
The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services.
The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers.
Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends.
WHAT YOU'LL BE DOING
• Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems.
• Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process
• Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations.
• Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems.
• Acts as a liaison between users, IT suppliers, and contractors.
• Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members.
• Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers.
• Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching.
• Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control.
• This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization
EXPERIENCE & SKILLS TO BE CONSIDERED
• Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience.
• Required Knowledge and Experience with below systems and applications:
• Helpdesk / Customer Service environment
• Common knowledge of IT hardware, networking, industry-standard applications, and best practices:
o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup
o Network Infrastructure and Configurations
o Workstation Imaging and automated software deployment
• Microsoft Solutions:
o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure
• Operating Systems:
o Windows 10, Android OS, and iOS
• Management Tools and Systems:
o Mobile device management software (Intune, ManageEngine
o VMware applications
o Remote desktop support (ScreenConnect, RDP, etc.)
o ManageEngine - OS Deployer, EndPoint Central
• Preferred Knowledge and Experience with below:
• Teams (voice/video)
• Meraki Dashboard - Firewall and Networking
• Anti-virus software/spam filtering
• M365 & Azure Administration
• PowerShell
• Strong Customer Service and Communication Skills:
• Empathy and listening
• High external structure - the ability to work independently and self-manage.
• Ability to effectively collaborate and communicate with a remote team
• Desire to help others.
• Effectively communicate with both technical and non-technical users
• Clear oral and written communications
• Must manage multiple priorities simultaneously and ensure consistent, high-quality results.
• Must have great attention to detail and follow-through skills.
• Understanding of business fundamentals and company culture and their interface with technology solutions.
• Strong organizational and administrative skills.
• Excellent analytical and reasoning skills.
BENEFITS
*Eligible after 30 days of employment
**Eligibility timing is based on plan rules
· Medical/Health Insurance*
o HSA or FSA depending on the plan enrolled
o Prescriptions
o Health Advocacy
· Dental Insurance*
· Vision Insurance*
· Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid
· Employee Assistance Program*
· 401K with a company match**
· Profit Sharing**
o 2x/year - eligibility after 6 and 12 months
WORKING CONDITIONS
While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling
we are dedicated
to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Technical Support Engineer
Technical support technician job in Hickory, NC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $18.75/Hour