Senior Drawing / CAD Specialist
Technical Support Technician Job In Layton, UT
Required Skills & Experience
Master's degree
Experience managing DoD acquisitions programs in a systems program office
Experience with technical systems development General knowledge of requirements management tools General knowledge of MBSE processes
Previous experience supporting a weapon systems
Previous experience with DoD, USAF, or other military organizations
Nice to Have Skills & Experience
7-10 years of progressive experience in CAD drafting
Working knowledge of Air Force and ASME drawing Standards
Working knowledge of manufacturing techniques
Strong experience in creating models for structural, electrical, mechanical systems and schematic diagrams
BS degree in related field active secret clearance (with the ability to obtain SAP and TS)
Job Descriptions
Insight Global is looking for a drawing specialist for one of their largest Aerospace & Defense Clients. This candidate will join a team supporting an acquisition program while also providing program and project management support.
Duties will include but not limited to the following:
Create models and technical drawings of structural, mechanical, electrical equipment, assemblies, harnesses, and schematics from written and verbal specifications from project engineers.
Work with designers, drafters, organic partners, and engineers to capture design effort during the acquisition process
Conduct drawing reviews for completeness and accuracy
Update drawings while maintaining all revisions
Examine and validate engineering drawings
Prepare documents for submission and use. Interface between project stakeholders (internal and external
Attend internal and external meetings as required to cover both business items and customer requirements
Review and approve all correspondence delivered to customer as deliverable items
Follow all required processes especially the peer review process to ensure quality of products being delivered.
Demonstrate strong leadership in ethics, safety, and security. Accountable to the Program Manager for tasks/assignments
Shall serve as a focal point for individual tasks/projects
Directly support government leadership and maintain strong customer relationships.
Maintain other duties as assigned
Compensation
Starting at $41/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable by law.
Information Technology Professional (IT Support)
Technical Support Technician Job In Salt Lake City, UT
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education .
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors .
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
IT Support Specialist
Technical Support Technician Job In Salt Lake City, UT
Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
We have developed requirements for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Intermountain Rigging we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.
Essential Duties and Responsibilities
Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
Plays a key role as key IT Representative, building positive experiences with User Base, with a mindset of continual improvement and excellence.
Address user tickets regarding hardware, software and general networking:
Email
Active Directory
File Servers and Access
Network Printers
Endpoint Detection and Response (EDR) Software
Assistance with common IT tasks such as:
Employee onboarding/terminations
Password resets
Various Software Installations/Updates
SMB and NTFS Network Share permission management
Walk customers through installing applications and computer peripherals
IT Inventory and License Management
Delivering end-user software training where necessary
Required Skills
Trouble shooting and resolution aptitudes
Self-Managing
Creative, yet compliant solutioning for unique Enterprise needs
Documentation Composition and Maintenance (mostly Wiki-based)
Process Improvement Drive and Change Management
Strong interpersonal communication skills, training abilities, combined with patient instruction delivery
Required Experience and/or Education
Proven work experience as a Desktop Support, Technical Support or similar roles
Working Tier 1 Administrative knowledge of the following products:
Microsoft Office (e.g. MS Office, Office365)
Windows 10/11
Basic Microsoft Windows Server Administration/Active Directory
Group Policy Usage
Bachelor's degree and two years of experience or certifications from entities such as MCSE, MCSA, MCP, Net+, A+, IC3, etc.
Language Skills:
Ability to read, write, verbalize, and comprehend instructions and correspondence in English.
Mathematical Skills:
Must have mathematical skills equivalent to those required under degree requirement.
Physical and Visual Activities:
Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision.
Physical Demands:
May require a combination of sitting, standing, and walking. May require lifting up to 50 pounds.
Environment/Atmospheric Conditions:
Must be able to work in an office environment as well as a shop environment as job duties require. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors.
Travel Requirements:
Multiple locations in SLC but nearby. Going between those locations during the day is common.
Supervisory Responsibilities
This position does not have supervisor responsibilities.
Technical Support / Business Analyst - IT
Technical Support Technician Job In Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Bilingual: French and English
Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM
Job Description:
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
Qualifications
Technical support, French fluency
Additional Information
To get further details or to schedule an interview,
Please contact Shivani Shah at
**************
GSD Global Support Tech Specialist, Portuguese/English Required
Technical Support Technician Job In Salt Lake City, UT
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Must live close - This position is based in Salt Lake City, UT and requires a full-time schedule (40-hour/week). Under current hybrid working arrangements, the person in this position is required to work in our office once a week (as designated by division) or more depending on business needs.
Learn more about the GSD HERE!
* Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
* Provides technical support of hardware, systems, sub-systems and/or applications
* Handles escalated issues from Global Tech Support representatives
* Assists with navigating around application menus, may be required to remote into customer's computer
* Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
* Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
* Offers alternative solutions where appropriate
* Records all customer contact information in CRM system
* Escalates the most complex problems to the Product Managers/Engineers
* Performs work under limited supervision
* High School Diploma or equivalent required
* Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
* Fluency in speaking, reading, and writing Portuguese and English is required.
* Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
* Understanding of Active Directory to unlock and reset passwords
* Proficient with troubleshooting all Windows Operating systems
* Ability to communicate clearly and professionally, both verbally and in writing
* Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
What will help your resume standout?
* Bachelor's degree in an IT related field
* Highlight prior Tech Support experience
* A+, MCP, Dell or other industry identified certifications are preferred
Technical Support Specialist
Technical Support Technician Job In Ogden, UT
Department: IT Support
Travel Requirement: Up to 20%
Position Type: Full-Time Exempt
We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology.
Key Responsibilities:
Deliver basic computer hardware and printer support, including the sanitization of equipment.
Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.
Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.
Utilize various barcode scanner devices for efficient inventory management.
Oversee ticket management processes to track and resolve user support requests in a timely manner.
Set up, configure, image, and install software on computers and peripherals.
Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.
Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.
Maintain excellent customer service standards through effective communication with customers, peers, and management.
Required Skills and Qualifications:
Basic knowledge of computer hardware and printer support.
Proficiency in Microsoft Office products (Word, Excel, etc.).
Strong inventory management skills.
Experience using barcode scanner devices.
Familiarity with ticket management systems.
Ability to manage data effectively, particularly inventory updates in Excel.
Excellent written and verbal communication skills.
Experience with computer setup, configuration, imaging, and software installation.
Knowledge of troubleshooting Windows operating systems and Microsoft Office software.
Strong customer service skills, focused on user satisfaction.
Preferred Qualifications:
Previous experience 3 years in a technical support role
Familiarity with network setups and basic networking concepts.
Additional Information:
This position may require occasional travel (up to 20%) to support users at various locations.
If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!
GSD Global Support Tech Specialist, Portuguese/English Required
Technical Support Technician Job In Salt Lake City, UT
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Must live close - This position is based in Salt Lake City, UT and requires a full-time schedule (40-hour/week). Under current hybrid working arrangements, the person in this position is required to work in our office once a week (as designated by division) or more depending on business needs.
Learn more about the GSD
HERE
!
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
Fluency in speaking, reading, and writing Portuguese and English is required.
Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
What will help your resume standout?
Bachelor's degree in an IT related field
Highlight prior Tech Support experience
A+, MCP, Dell or other industry identified certifications are preferred
Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Handles escalated issues from Global Tech Support representatives
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates the most complex problems to the Product Managers/Engineers
Performs work under limited supervision
IT Support Specialist
Technical Support Technician Job In Salt Lake City, UT
B.H. Inc. of Salt Lake City, UT. is looking to hire a full-time IT Support Specialist to complete a full range of help desk activities in a professional setting while adhering to the highest ethical standards. The IT support specialist will have the opportunity to learn from highly skilled business leaders. This position may require 1 week of travel per month. Are you a skilled IT specialist looking to take your career to the next level with a company with an outstanding culture and team atmosphere? If so, keep reading!
As an IT specialist, you will earn $18-20 per hour (DOE), paid weekly. The schedule for this position is five days per week from 8 to 5, in office. You will also be eligible for benefits including health, vision, dental, life insurance, a 401k plan with match, and paid time off (PTO). If this sounds like the opportunity you've been looking for, please fill out our initial 3-minute, mobile-friendly application.
QUALIFICATIONS
* High school diploma or equivalent.
* Experience working windows environment
* Experience with IT support.
* Willingness to travel.
ABOUT B.H. INC.
Brad Haslem started BHI with just six other people in 1998. What began as an electrical company that operated out of a one-bay shop is now a powerhouse of a general contractor, focusing not only on instrumentation and electrical, but adding civil & excavation, facilities & pipeline, construction management, and wireless & communications. With projects and offices located across the United States, BHI is a name that is recognized and respected in the industries we serve.
We are a group of highly motivated, aggressive, goal-oriented individuals who love working as a team and growing our organization. We look at each other as family, not merely co-workers who punch the same clock. We firmly believe that our core responsibility is to develop people and provide for families. Here at BHI, we have a positive work environment and offer great pay and generous benefits.
Do you have strong communication skills? Are you detail-oriented? Are you growth-oriented? Are you efficient? Do you take pride in your work? Are you attentive to safety? Do you have excellent customer service skills? If so, please apply today!
EEO, including disability and vets.
#INDSJ2
IT Help Desk
Technical Support Technician Job In Roy, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.
This position is open to all US Citizens age 18 or older.
IT Support Specialist
Technical Support Technician Job In Lehi, UT
Lehi, UT - Onsite Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Lehi, UT. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most.
What You Will Do
Monitor and maintain computer systems and networks, Office 365, VoIP systems, etc.
Investigate, research, and propose new services and products to solve business problems.
Install, configure, and troubleshoot hardware, software, systems, networks, VoIP phones, printers, and scanners.
Respond in a timely manner to service issues and requests.
Provide technical support to users across the company (this may be in person or remote) and be the first point of contact for error reporting.
Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
Repairing and replacing equipment, as necessary.
Support and administer directory services.
Identify and protect against security vulnerabilities for devices and their network connections.
Available on call and occasionally work outside normal business hours to solve company-critical, IT-related problems.
What We Are Looking For
Bachelor's degree preferred in Information Technology, Computer Science, or related field.
2+ years of relevant professional experience in an IT environment
AWS experience preferred
A+, Microsoft technology associate (MTA), Cisco Certified Network Associate (CCNA), or Cloud+ accreditation
Voice Over IP Telephony experience
Help Desk support experience
A technical, logical problem solver.
Ability to prioritize conflicting priorities based on urgency and business needs.
Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments.
Strong experience with network administration, switches, firewalls, routers, modem configuration, VPNs, etc.
A keen eye for detail.
Excellent communication skills.
The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
Take ownership of tasks with minimal direction and find optimal solutions for them
Be confident enough to share your ideas, but humble enough to learn from others
Learn, innovate, create, solve problems, share
Benefits
Competitive compensation
Amazing medical benefits - Serenity pays for 90% of your medical, dental and vision premiums
Paid time off and paid holidays
Opportunity for growth and advancement
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
IT Help Desk Support
Technical Support Technician Job In Salt Lake City, UT
Ensign Services is a progressive company that provides service and support to over 280 long-term care facilities and other affiliated entities with over 35,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -
Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed
Assisting with other IT support responsibilities as needed
The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email
Ability to be proactive in your day to day responsibilities and work with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
Ability to be flexible and adapt to changes in regards to expectations and the organization
Ability to hold peers accountable for and work as a team to achieve success
Ability to travel onsite to our office location in Salt Lake City.
Shift Options
We are looking to fill a position on our mid-shift team, working the following hours -
Monday through Friday - 2:30pm -11:00pm MST
Shift Differential - $1
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with opportunities to increase another $2/hour in your first year based on performance and achievement.
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options)
Desktop Support in Salt Lake City, Utah
Technical Support Technician Job In Salt Lake City, UT
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Salt Lake City, Utah. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment
Desktop Support Administration
Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.
Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
IMAC - PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Support Security with Security incidents (Spillage events)
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
Experienced with Linux OS (RedHat v8 preferred)
Experienced with Microsoft Windows
Experience with software installations on local machines
Knowledge of computer software, operating systems, hardware and networking
Audio Visual Experience
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Excellent verbal and written communication skills
Good problem-solving and critical thinking skills
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service
Ability to lift 50lbs
Preferred Qualifications:
Certified Dell Technician
Certified CompTIA A+ or Network+
MCSA Certification
Windows Certification
Linux Certified
Expertise in Inventory Control
Requirements
Must be within driving distance of Salt Lake City, Utah and willing to work onsite
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
What is Important to Us:
You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************
Salary Description $20.00/hr - $30.00/hr
GSD Global Support Tech Specialist, Portuguese/English Required
Technical Support Technician Job In Salt Lake City, UT
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Must live close - This position is based in Salt Lake City, UT and requires a full-time schedule (40-hour/week). Under current hybrid working arrangements, the person in this position is required to work in our office once a week (as designated by division) or more depending on business needs.
Learn more about the GSD
HERE
!
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
Fluency in speaking, reading, and writing Portuguese and English is required.
Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
What will help your resume standout?
Bachelor's degree in an IT related field
Highlight prior Tech Support experience
A+, MCP, Dell or other industry identified certifications are preferred
Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Handles escalated issues from Global Tech Support representatives
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates the most complex problems to the Product Managers/Engineers
Performs work under limited supervision
Production Support Technician I
Technical Support Technician Job In Salt Lake City, UT
Albany Engineered Composites (AEC) designs, develops, and manufactures advanced composite components in order to help our customers push the frontiers of innovation. Our core strength is our ability to produce highly tailored, complex composite components. With our unique blend of products - including 3D woven structures, traditional and non-traditional 2D composite structures, and discrete through thickness reinforcement technologies, to name a few - AEC is able to produce composite components and products which meet performance and cost specifications often beyond the reach of metallic or conventional laminated composites.
Production Support Technicians perform lay-up, braiding and filament winding of composite materials in accordance with customer and company specifications and requirements while following company policies and using proper personal protective equipment. Performs a variety of operations to assemble and make major assembly structures such as fuselage panels and bulkheads, and structural subassemblies such as rudders, flaps and stabilizers. Aligns parts on jigs using templates, molds and fixtures. Performs such minor part-fitting operations as filing, sawing, de-burring, crimping, trimming, framing, riveting, drilling and reaming. Measures parts with micrometers and calipers to verify dimensions. May modify incomplete and complete assemblies to incorporate changes to structure. May monitor and verify quality in accordance with statistical process or other control procedures. They assist in the day to day functions of production operations. Performs a combination of manual and clerical shipping and/or receiving duties which may require the use of hand trucks, forklifts and other devices, as well as computers to maintain data. Receives incoming materials or prepares materials for shipment. Verifies quantity, weight and conformance of materials; prepares records of materials shipped and bills of lading; routes materials to destinations. May lay out, fabricate and assemble nonstandard shipping crates and boxes and prepare parts and tooling for special shipment.
Job Responsibilities
In the performance of their respective tasks and duties all employees are expected to conform to the following values: Safety, Fact Based, Accountable, Respectful, Persistence and Ethical. Put Safety first at all times, never compromise on safety for the obtainment of other objectives. Responsible for health and safety of themselves and coworkers.
* Bonds a variety of dissimilar materials (composite, metal, or laminate) assemblies, parts, skins, components, equipment or structures into semi-finished or finished products.
* Lays out articles, cuts parts or materials to size.
* Applies liquid or solid bonding agents. Operates autoclave, hydraulic presses and ovens to complete bonding cycle.
* Controls conditions of heat, pressure, and timing by setting and operating various controls according to the specifications for the materials and the bonding agent being used.
* Sands, burrs and smooths over areas, apply sealing resins to cut or exposed edges.
* Monitors and verifies quality of finished product.
* Completes repairs on composite, metal or laminate bonded products using inspection and rework instructions.
* Verifies quality of finished product.
* Able to identify different process materials, prepregs, adhesives and resins.
* Assist with cutting and kitting materials.
* Complete lay-ups using measuring instruments per shop orders, blue prints or laser ply projector.
* Vacuum bag basic shapes and sizes.
* Assist in loading autoclaves and\or ovens with the use of forklifts, cranes or handling carts
* Assemble and fit pre-fabricated metallic and composite parts to form assemblies, working at benches or directly on a structure assembly fixture. Read and interpret aircraft assembly instruction plans, diagrams, drawings and other documentation in order to perform the assembly function with accuracy and with little supervision. Assemble, fit, shim and install pre-fabricated parts and subassemblies such as aircraft spars, rib, skins and fittings. Utilize hand and power tools such as drills, to assemble and fabricate components with fasteners and bonding agents. Maintain a clean and organized work area. Work with quality department personnel in order to keep production assemblies in proper sign off levels and within inspection procedure and/or specifications.
* Daily Material Handling activities at the SLC Campus.
* Manage all transfer orders for material required by Operations.
* Perform all relevant SAP transactions and reporting.
* Coordinate all material transfers to and from Production Supply Areas.
* Verify accuracy of incoming/outgoing material transfers.
* Ensure batch/lot control (FIFO) on material being transacted.
* Maintain accurate inventory counts.
* Transfer completed parts from Operations to Quality.
* Work exception reports to insure all production orders have materials charged correctly and material is transferred to the PSA's prior to need.
* Work flexible hours to achieve daily departmental objectives.
* May be required to enter freezers on a frequent basis and drive a forklift to transport bulk materials.
* Observe, support, and contribute to Company safety programs, policies and initiatives.
* Ensure that all company and governmental policies and procedures are adhered to.
* Troubleshoot and assist in solving problems.
* Drive continuous improvements in the areas of Safety, Quality, Delivery, and Cost.
* Housekeeping and organization (5S) of the Shipping/Receiving area.
* Ensure availability of supplies required for material handling activities.
* Interact and coordinate activities with other departments.
* Regular and reliable attendance is an essential function of the job
Nothing in this document restricts management's right to assign or reassign duties and responsibilities to this job at
Technician, Field Network
Technical Support Technician Job In Kaysville, UT
filled.
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities
Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
Maintains accurate records of work orders, service updates, and customer interactions.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
Other duties as assigned.
Job Requirements
High school diploma or GED equivalent.
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PC and MS Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated and able to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.
Interested, but don't see your role? Name it here!
Technical Support Technician Job In Salt Lake City, UT
, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.
Location
- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to ****************** with any questions.
Criminal Information Tech I- AFIS
Technical Support Technician Job In Salt Lake City, UT
Criminal Information Technician IA-NFF (Federal Grant Researcher) AFIS ABIS Tenprint Examiners perform detailed and precise forensic analysis of fingerprints or palm prints submitted by federal, state and local criminal justice agencies to compile the criminal database, and applicant contributors whereby prints are submitted for employment/licensing background checks. The purpose of the work is to identify and maintain identification files based solely on the use of fingerprints and palm prints in Utah's criminal history records. By utilizing the automated fingerprint identification system (AFIS) procedures to ensure the proper reading of fingerprint image and to set core and axis placement for minutiae reading; review all required information for accuracy and completeness; correct any omitted or incomplete information; review/enter pattern types for each finger; set and/or correct core and axis placement to assist the system in setting correct geometric patterns and conducting subsequent search for the purpose of retrieving a candidate list; check list to determine if any candidate warrants review and display candidate file print image and search print image on split screen side by side to manually verify and/or eliminate.
Principal Duties:
Under close supervision, incumbents perform progressive assignments in order to learn the basic elements, methods, and procedures involved in fingerprint classification, and identification.
Complete fingerprint training and fingerprint Identification training
Working the job que (QC's and Verifies)
Identifying fingerprints for the Rights of Access
Processing citations and expungement prints
Scanning CFP and Criminal cards (needs to know criminal and applicant statutes)
An ideal candidate:
Will have record keeping abilities which including date entry and retrieval skills.
Will be able to communicate in both written and verbal communication.
Will be able to research and enter highly sensitive information and maintain confidentiality.
Requirements:
Employment for the selected candidate will be contingent upon the completion and passing of a Level II background and fingerprinting.
Must pass the Utah Bureau of Identification Proficiency test with in probationary period and maintain certification thereafter.
Supplemental Information:
Only applicants selected for an interview will be contacted.
After successful completion of your probationary period and training, you may be series promoted to a Criminal Information Technician II.
About our Agency:
The Utah Department of Public Safety (DPS) is comprised of 11 divisions and bureaus that include the Bureau of Criminal Identification (BCI), Utah Highway Patrol, the Division of Emergency Management, Driver License division, Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah.
Benefits:
We offer the work life balance, opportunities for growth and the upward mobility you've been searching for! Affordable premiums for health, dental, vision benefits that begin on your first day of employment. You will receive benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.
IT Technician
Technical Support Technician Job In Salt Lake City, UT
GENERAL DESCRIPTION
The Lead Help desk Engineer reporting to the Help desk manager. Provides IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. As such he is the primary point of contact with vendors and contractors and first level escalation point for on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between IT and operating, business and functional units. Insures local administration and operations functions in accordance with standards, policies and procedures. Supervises the Help Desk team to ensure seamless access for staff and customers to PACS business applications and services. Is the first escalation point to solve conflicts when the Help Desk is unable to resolve or assign tickets.
Technical Knowledge and Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage daily operations of Uline's 24/7 IT Service Desk.
Provide ongoing monitoring of IT production systems including identification, resolution, and escalation to proper individuals.
Perform implementation and system management of tools to provide adequate IT system monitoring.
Review incident tickets for content, proper routing, first call resolution, problem detection, and timely closure.
Ensure all operational processes and procedures are clearly documented and maintained.
Participate in change management and disaster recovery processes.
Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management.
Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team's productivity
Provide customer feedback to the appropriate internal teams, like product developers
CORE COMPETENCIES
Planning and Organizing: Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals.
Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships; makes sound, well-informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences.
Continuous Learning and Professional Development: Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches; takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job.
Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message and invites response and feedback. Keeps others informed as appropriate. Demonstrates good writing, verbal and listening skills.
Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical skills and certifications to construct and support internal business applications and integrate with existing applications, productivity suites and with stakeholders to support reliable agency and customer business process, reports and outcome measures. Learns and supports all internal applications and services level 1 and 2 help requests. Diagnoses, documents and communicates remedies to service requests; professionally communicates with coworkers, supervisors and managers and particularly with customers/clients/stakeholders. Assures ticket resolutions are fully tested and verified with the customers and documented in the ticketing system prior to ticket closure. Assists PACS Help Desk level 1 team to learn resolve escalated issues.
Production Support Technician, Lead
Technical Support Technician Job In Salt Lake City, UT
Albany Engineered Composites (AEC) is one of the most technically advanced designers and manufacturers of lightweight composite aerospace structures, subassemblies and components. For more than 50 years, AEC has innovated advanced composite solutions for defense and commercial industries in applications from large commercial transports to fighter jets and commercial and military rotorcraft.
Our composite design and fabrication expertise can be found on many commercial platforms such as Boeing's 7-series family, the Airbus A380 aircraft as well as Sikorsky S-76 helicopter. For defense programs, AEC provides a wide range of products including complete structural assemblies, flight critical components, primary and secondary structural elements for platforms such as the F-35 Lightning II, the CH-53K Heavy-lift Helicopter and the Joint Air-to-Surface Standoff Missile (JASSM).
AEC is committed to delivering high-quality, economical composite solutions to our customers. Significant investment in infrastructure and automation ensures AEC is positioned to maximize that value, offering the right processes to meet our customer's needs.
We are seeking a high energy and motivated Production Support Associate to join our team. This role is integral to ensuring efficient material movement and execution, enabling operations to be successful.
Primary Responsibilities:
Material Movement and Delivery
* Coordinate the timely delivery of materials to layup, assembly, and paint departments.
* Ensure material handlers adhere to standard operating procedures for safe and efficient handling.
* Monitor workflows to minimize delays and optimize material flow across departments.
Inventory Management
* Assist in conducting cycle counts to maintain inventory accuracy and integrity.
* Support inventory reconciliation efforts to resolve discrepancies promptly.
* Oversee proper storage of materials and products in designated locations, ensuring compliance with quality and safety standards.
Leadership and Team Support
* Provide daily direction and guidance to material handling teams, fostering collaboration and accountability.
* Assist the supervisor with tracking and updating key performance metrics (KPIs).
* Act as the point of contact for escalations and problem resolution within the material handling team.
* Lead by example in promoting workplace safety, efficiency, and a continuous improvement mindset.
Administrative and Supervisory Support
* Collaborate with the supervisor to identify process improvements and implement best practices.
* Contribute to employee training and development initiatives.
* Assist with documentation, reporting, and other administrative tasks as needed.
Technician, Field Network
Technical Support Technician Job In Kaysville, UT
filled.
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities
Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
Maintains accurate records of work orders, service updates, and customer interactions.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
Other duties as assigned.
Job Requirements
High school diploma or GED equivalent.
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PC and MS Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated and able to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: ***********************************************