Technical support technician jobs in Dearborn, MI

Required Skills & Experience Must Haves: 3+ years of experience as a Surveyor Tech savvy when it comes to surveying equipment (Trimble, Leica scanners) Willingness to work in various weather conditions Strong ability to perform basic mathematical and trigonometric calculations and understand error propagation in field surveys. Nice to Have Skills & Experience Plusses: Bachelor's or associate degree of any kind LSIT Certification (Land Surveyor in Training) Experience with construction layout and / or utility passageways Exp with Civil3d, Open Roads, or some sort of civil engineering-based CAD Job Description As a GIS Technician, you'll apply your surveying background to collect and manage mapping data using Trimble equipment and software. Your day includes setting up surveys, checking measurements, and helping with construction or utility projects. You'll do basic math to keep data accurate, make quick decisions in the field, and guide crew members. Good communication is key for working with clients, property owners, and your team.

Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Education and/or Work Experience Requirements: Level I Required: High School Diploma or GED Preferred: Enrollment in IT-related coursework or vocational training Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential Independently diagnoses and resolves issues. OS & Platform Knowledge Supports Windows/mac OS basics Supports and configures multiple OS platforms Mobile & Endpoint Management Basic support for mobile devices MDM exposure, configures and supports endpoints AV/VC Systems Performs room checks, reports issues Troubleshoots AV problems and supports meetings Networking Fundamentals Understands connectivity basics Diagnoses common network-related issues Imaging & Deployment Assists with imaging Performs full device imaging and deployments Inventory & Asset Management Tags and tracks equipment Manages and reconciles inventory independently ITSM & Ticket Management Updates and closes tickets Owns queue, manages SLAs, escalates as needed Physical Requirements: Lifting & Carrying: Must be able to regularly lift and carry up to 50 lbs (22 kg) Includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching May require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables Use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details Must be able to focus on a computer screen for extended periods Work Environment: Work performed primarily in office, data center, and/or AV-equipped conference rooms Exposure to electric components, server noise, and climate-controlled spaces Onsite Requirements: This is a 100% onsite role; presence during working hours is mandatory Occasional local travel may be required (for multi-building campuses or nearby sites) Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

TITLE: Head of IT Support (Governance, Security, and Planning) DEPT: Information Technology The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.

About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desk side Support Representative Distributed Client Services Location: ANN ARBOR,MI 48108 Duration: 1 Year (with possible extension) Prior experience supporting Thomson Reuters customer strongly preferred. Mac OS support in enterprise environment strongly preferred. Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation Experience working with multiple groups Excellent communication and interpersonal skills Qualifications share resume Additional Information If you are interested, Please contact Shubham ************ ***************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow. Location You will work from a project location in Saline, MI Responsibilities Your key responsibilities * Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems. * Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications. * Onboarding & Workstation Setup: Onboarding, setting up workstations for users. * Network Support: Install and assist with basic network troubleshooting and connectivity issues. * IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities. * User Training: Provide training to internal users on hardware and software usage. Qualifications To qualify for the role, you must have * Completed a minimum of High School Diploma or equivalent, and technical training or professional experience. * 3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools. * Proficiency using Microsoft Office suite and Windows operating system software. * Experience steadfastly documenting all works performed in ticketing system. * User Data Transfer to New laptops. * Thorough understanding of hardware technical specifications and General Network experience. * Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment. * Ability and willingness to learn new skills quickly. * Ability to safely lift up to 40 lbs. * Able to frequently work beyond forty hours per week. * Able to travel out of state, sometimes on short notice, and stay overnight as needed. Ideally, you'll also have * CompTIA A+ certification * Networking knowledge, including router/firewall configuration and management. * Direct end-user support experience Excited to make an impact? Apply now by clicking the "Apply" button below! We can't wait to hear from you! EEO/AA Employer M/F/D/V Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... This role is for an IT Operations Support within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. In this role, you will provide essential support to our project management efforts while also playing a key part in the smooth operation of our core IT Service Management processes, specifically Incident, Change, and Problem Management. A critical component of this position involves collecting, analyzing, and reporting on key metrics to provide visibility into performance and identify areas for improvement. This is a fantastic opportunity for someone who enjoys supporting multiple initiatives, working with data, and contributing to both project success and operational stability within an IT environment. You'll have... Aptitude to recognize roadblocks and escalate issues and seek help when needed. Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders. Self-driven and capable of managing tasks independently with minimal oversight Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations. Skilled at fostering strong collaborative relationships within a team and across departments Experience working with the ServiceNow platform Possesses the ability to effectively motivate and guide team members or peers. Applies strong analytical and logical reasoning skills to identify and solve problems effectively Excellent verbal and written communication abilities. Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs. Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations. Comfortable and effective working in a rapidly evolving environment. Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Even better, you may have… Experience using specific project management tools (e.g., JIRA, Microsoft Project) Experience using an ITSM platform (e.g., ServiceNow) Knowledge of SRE - Site Reliability Engineering principles Familiarity with ITIL principles or certification Experience documenting processes or creating user guides Understanding of IT concepts Previous Incident and Problem Management Experience Experience working on a global team with geographically distributed team members Knowledge of Ford Credit business operation (Business Centers or Central Office) General knowledge of the Change Enablement (Change Request) process Knowledge of various operating systems, databases, network protocols and programming experience an asset Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus Familiarity with cybersecurity tools, processes, and controls You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: BENEFITS This position is a range of salary grades SG5-SG8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-FordCredit #LI-MN1 What you'll do... Lead the team to prioritize features based on business needs Participate in critical situations bridges assist with tracking timeline and creating incident summaries Collect, consolidate, and analyze data related to project performance Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports. Identify trends and potential areas for improvement based on data analysis. Track project progress against milestones and timelines. Support the preparation of project status updates and presentations. Coordinate communication among team members and stakeholders as directed. Strong analytical and problem-solving skills Detail-oriented with strong organizational skills Assist with transformation projects to improve Command Center services Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes. Research and apply industry/Ford standards to maintain and improve process

Maintenance Technician We're hosting open interviews all month long! Stop in anytime MondayFriday, 8:30 AM5:30 PM, and ask us about our full-time and part-time sign-on bonuses. Come meet the team and see why this is a great place to grow your career! Join Our Facilities Maintenance Team at Pomeroy Living! Pomeroy Living, a state-of-the-art independent and assisted living community, is seeking a skilled and experienced full-time Maintenance Technician to join our team. Responsibilities: Perform preventative and corrective maintenance on building systems, including plumbing, electrical, HVAC, and mechanical equipment. Conduct repairs and general maintenance on building structures, grounds, and resident apartments. Assist with resident room turnovers, including painting, drywall repair, and minor renovations. Move and assist in the transportation of furniture and equipment. Maintain a safe and well-maintained community environment. Qualifications: Working knowledge of building systems and related code requirements. Experience with a variety of hand and power tools. Ability to lift up to 50 pounds. Excellent problem-solving and troubleshooting skills. Strong work ethic and a commitment to providing excellent service. #pm25 Benefits: Paid Time Off - start accruing day one of orientation Paid Holidays Access up to 50% of your earned pay DAILY! Flexible scheduling Company-paid Life insurance for FT staff Priority Health Medical, Delta Dental, and Vision Insurance 401(k) retirement plan Career advancement opportunities Join our team and put your maintenance skills to use in creating a welcoming and comfortable living environment for our residents. Compensation details: 14-14 PIe4b4032b1eab-31181-39191086

Helpdesk Engineer a.k.a IT Superhero Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work. We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else. If you don't just “tolerate” people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to Apply You just want a paycheck and a quiet corner to get by in. You don't care about building relationships with your colleagues in person and you want to work fully remote. You think “helpdesk” means taking tickets and moving them along without ownership. You get frustrated when someone explains the same problem three different ways You want every day to be predictable and stress-free and get mad because our clients don't schedule their emergencies. You aren't curious and troubleshooting feels like drudgery instead of detective work You're allergic to change and argue for doing things the way they've always been done You complain instead of coming up with ideas and problem solving You view company values as stupid corporate stuff Reasons TO Apply You light up when you fix something that's been driving someone crazy - and you can explain what you did without making them feel dumb. You see technology as a craft worth mastering and you love learning new systems, tools, and tricks. You take pride in being the person clients trust first when things go sideways. You like variety - one day you're troubleshooting a Teams call that keeps dropping, the next you're remediating a phishing attempt, and the next you're rolling out patches across dozens of endpoints. You want to be part of a culture where we push each other to be better - not just technically, but in how we communicate, care for clients, and grow as people. You want to work somewhere that doesn't tolerate low performers even if it means high expectations for yourself What You'll Be Working With Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration) Windows desktop and server operating systems Active Directory / Azure AD user and group management Endpoint security solutions (AV, EDR, patching, policies) Network fundamentals (firewalls, VPNs, switches, wireless access points) Ticketing and documentation systems (ConnectWise, Autotask, or similar) Remote monitoring and management tools (RMM) Basic troubleshooting for VoIP systems and mobile device support What makes this a great place to work Free medical, dental, vision coverage for you the employee (excludes dependents) Free gym membership Gym located in office to use at lunch time Standing desks Lunch stipend Use of company cars to visit clients rather than personal car 401k plan with 4% company match Summer hours Hybrid work schedule

Details: Job Responsibilities: Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Details: Job Requirements: Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. Listed salary ranges may vary based on experience, qualifications, and local market. #LI-BH1 #LI-ONSITE

SXI Support Paraeducator JobID: 13290 Non-Certified Student Support Services/Paraprofessional Date Available: ASAP District: Walled Lake Consolidated Schools Description: Please see attached job description

Must Haves High School diploma or GED Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components Hands on Experience: mechanic or technician Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc. Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone Plusses Associates Degree or Bachelor's Degree (Automotive Technology, Engineering) Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts) ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment) Heavy or Medium Truck experience Previous experience or knowledge on air disc brakes Hands on vehicle repair experience Day to Day Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. Additional Notes/Selling Points of the Role Call Center is open from 8am-8pm, Monday thru Friday They will be working from 8am-5pm the first 6 months of the role until they are confident taking calls without supervision or support They then will be on a rotating shift with the rest of the members on the team, they must be comfortable working 11am-8pm for 1 week (once every 5-6 weeks) There is a 6-week training period beginning the first day of employment that will include detailed lessons and education on all client products prior to taking technical phone calls

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

IT Specialist - Software Assets / Financial Analysis We are seeking a highly organized and detail-oriented individual to join our IT team. The successful candidate will be responsible for managing the organization's software assets, ensuring compliance with licensing agreements, and optimizing software usage to reduce costs. This position will include financial analysis of the department's expenses to ensure proper recording. This role requires strong analytical skills, excellent communication abilities and desire to work in business administration closely aligned with IT and technical operations. Responsibilities: Assist in sourcing, ordering, inventorying and cataloging software assets across the Americas regional organization maintaining accurate records and documentation Collaborate with various teams to gather software usage data and analyze utilization patterns, assess software needs and provide software-related administrative support. Assist in identifying opportunities for cost optimization and license optimization. Participate in software license compliance audits and assist in remediation efforts as needed. Assist in the communication of software asset management policies, procedures, and best practices to stakeholders. Process software and software renewal requests, including cross-billing requests to related legal entities Evaluate costs associated with IT projects, software, hardware, infrastructure and services. Perform other duties and projects assigned by the Information Technology Administration Sub-Region Head Qualifications: Strong analytical skills with the ability to gather, interpret, and present data effectively. Detail-oriented with excellent organizational and time management skills. Proficiency in Microsoft Excel or similar spreadsheet software. Familiarity with software licensing models and agreements is a plus. Familiarity with Service Now Software Asset Management is a plus. Experience in working with automotive manufacturing is highly desirable Ability to work independently and collaboratively in a team environment. Excellent communication and interpersonal skills. Education: Bachelor's degree in Information Technology, Business Administration, or a related field Experience: 3 - 5 years of experience in procurement, software purchasing or a similar role Supervisory Responsibilities: Will not supervise associates.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. Job Title: Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Job ID: # 17-61574 · Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · office 365 experience is must · Office 2003/2007/2010 support · end user trouble shooting skills · outlook PST Files · Installation, configuration and maintenance of windows, hardwares and softwares. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. PRIMARY RESPONSIBILITIES: • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system • Troubleshoot hardware, software and network related issues • Provide restorative or maintenance actions to resolve end-user issues • Assist with defining and documenting knowledge base articles • Assist with special project work as needed • Will escalate problems to the next level of support when required • Consistently meet or exceed requirement performance criteria Qualifications Excellent customer service skills - Bilingual (Spanish/English) Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM. Attendance and schedule adherence is a requirement of this position. Ability to work a full time (40 hour) shift within the standard hours of operation. Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) Excellent customer service skills Excellent documentation skills Previous experience in a customer service and/or IT support environment PREFERRED QUALIFICATIONS - Previous help desk experience. Additional Information