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Technical support technician jobs in Delaware
- 192 jobsOn Site Service Technician, I
Canon U.S.A., Inc.
Technical support technician job in Middletown, DE
US-DE-Middletown Type: Full-Time # of Openings: 1 DE - Middletown - Amazon About the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. On-Site Field Service Technician Work 3.5 days and off 3.5 days -All schedules have 1⁄2 day on Wednesdays- Every schedule has one weekend day-Bonuses paid on weekends-Shift differential for nights- Training will take place day hours however after training one needs to be flexible with hours - Sunday-Wednesday or Wednesday -Saturday Your Impact In this position, you'll be accountable for: Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements? Hold a High School diploma or equivalent experience required. Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Ability to travel (valid driver's license and acceptable driving record necessary). Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $19.50- 26.75 hourly . This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags Li-rb1 #pm19 PI45df8b176950-37***********6$19.5-26.8 hourly 3d agoIT User Support Specialist
Greenberg Traurig
Technical support technician job in Delaware
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist located in our Delaware office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Delaware office, on an in-office basis. This role reports to the IT User Support Manager. Position Summary The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director. Key Responsibilities Supports computer hardware and software, and maintains computer hardware asset inventory Oversees system setups, breakdowns, and office moves Supports conference room services with video conferencing, AV setups, and take-downs Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Supports telephone and voicemail systems Tracks user support requests and system failures Escalates more complex issues to advanced support service teams and communicates with end user Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems Performs preventative and routine maintenance Procures miscellaneous technology supplies Coordinates with IT vendors and other departments Works with core IT teams on implementation and support of technology rollouts and projects Recognizes and makes recommendations for training where opportunities exist to address common support issues Qualifications Skills & Competencies Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment Education & Prior Experience High school diploma or equivalent required; College degree preferred Previous experience providing technology support in a professional office environment Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals Experience with networking devices, cabling, and associated troubleshooting Prior use of a trouble ticket tracking system Technology Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment Experience with remote access such as Citrix, VPN, and Remote Desktop GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.$108k-154k yearly est. Auto-Apply 56d agoDynamic PC Support
Worldwide Techservices
Technical support technician job in New Castle, DE
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.$51k-73k yearly est. 14h agoComputer Field Technician
Bc Tech Pro
Technical support technician job in Dover, DE
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.$31k-44k yearly est. 14h agoHelpdesk Support
Apexon
Technical support technician job in New Castle, DE
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Responsibilities: Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved Additional Information All your information will be kept confidential according to EEO guidelines.$55k-84k yearly est. 60d+ agoHealthcare IT Support Specialist
USHP
Technical support technician job in Lewes, DE
Job DescriptionSalary: IT Support Specialist Company: US Health Partners/ Delaware Cardiovascular Associates Job Type: Full-time About US Health Partners: US Health Partners (USHP) is a national network of clinicians dedicated to advancing cardiovascular care and delivering best-in-class patient outcomes. With a focus on collaborative care, innovative technology, and clinical excellence, we are leading the way in shaping the future of cardiovascular healthcare. Job Summary: Delaware Cardiovascular Associates is seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage. Responsibilities: Desktop and Laptop Management: Configure, deploy, and maintain desktop and laptop computers. Perform system imaging and software installation. Troubleshoot hardware and software issues for end-users. Manage user accounts and access permissions. Provide end-user training and support on hardware and software. Printer and scanner setup and maintenance. Server Setup and Maintenance: Assist with the setup, configuration, and maintenance of physical and virtual servers. Monitor server performance and ensure system stability. Implement and manage backup and recovery procedures. Perform basic server troubleshooting and maintenance tasks. Networking: Assist with the configuration and maintenance of network devices (routers, switches, firewalls). Troubleshoot network connectivity issues. Manage and maintain wireless networks. Basic understanding of network protocols (TCP/IP, DNS, DHCP). Application Management: Install, configure, and support various business applications. Troubleshoot application-related issues and escalate when necessary. Coordinate with vendors for application support and upgrades. Telephony Management: Assist with the setup and maintenance of phone systems (VoIP and SIP). Provision and manage user extensions and voicemail. Manage IVR and call routing. Troubleshoot phone system issues. Documentation: Create and maintain accurate documentation of IT systems, configurations, and procedures. Help Desk Support: Provide timely and effective technical support to end-users via phone, email, and in-person. Prioritize and manage support requests through a ticketing system. Other Duties: Perform other duties as assigned to support the overall IT infrastructure. Willing and able to drive between multiple office locations as needed in the Delaware market. Hours will generally be 8am to 5pm with some night and weekend work for projects as needed. Qualifications: Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience. Minimum of 2years of experience in a similar IT support role. Proven ability to perform laptop and desktop setup, imaging, and troubleshooting. Experience with basic server setup, maintenance, and troubleshooting. Familiarity with networking concepts and troubleshooting. Experience supporting various business applications. Understanding of telephony systems. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the abilityto explain technical concepts to non-technical users. Ability towork independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Experienceworking in a healthcare environment, specifically doctor's offices. Familiarity with Electronic Health Records (EHR) systems. Relevant certifications (e.g., CompTIA A+, Network+, Server+). Experience with specific software or hardware relevant to our industry.$44k-77k yearly est. 15d agoComputer Support Technician
Delaware Solid Waste Authority
Technical support technician job in Delaware
DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits. Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled. The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience. Note: This is a safety sensitive position and requires drug testing as a condition of employment. PURPOSE: The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer. DUTIES: Job duties include but are not limited to: Cleans, maintains, and repairs computer-related hardware. Troubleshoots and repairs simple computer-related problems. Rotates scale computer-related systems out on a regular basis. Tests recycled computer components for re-use. Maintains, upgrades, and services video surveillance camera system. Reviews data files to make sure that scale computer data is backed up on the main server. Reviews video and data files to help correct discrepancies found in log files. Installs software updates and upgrades. ADDITIONAL DUTIES: Must be available 24 hours for emergency situations. Performs other duties as assigned. QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS: Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software. Physical Requirements: This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and/or humidity, dust, fumes, gases, and electrical hazards.EOE$39k-48k yearly est. 48d agoHelp Desk Specialist
ASM Research, An Accenture Federal Services Company
Technical support technician job in Dover, DE
Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual employee evaluations of team members. Manages the team calendar, scheduling of meetings and evaluations, and required reporting. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Responsible for scheduling and coordinating all team meetings and events. Provides approval for team member leave requests. + Evaluates and assesses service delivery performance metrics and conducts surveys of clients to weigh the level of service delivery in the company. + Keeps record of daily operations at the help desk for tracking of customer needs, services rendered and future reference. + Involved in the hiring process for new Help Desk Specialists. Participates in the interviewing process and provides feedback to the hiring manager for candidate selection. + Participates in planning team member annual reviews and evaluations. + Acts as initial point of escalation for all customer issues and questions if they cannot be triaged by a Help Desk Specialist. + Participates in implementing corrective action plans for team members. + Oversees training plan, and participates in training of new team members. + Ensures Service Level Agreements (SLAs) are met. Addresses customer inquiries via phone and/or ticket system if there is a backlog. **Minimum Qualifications** + Bachelor's Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. **Other Job Specific Skills** + Must be detail oriented, as well as able to work well with others. + Must demonstrate leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines. + Ability to resolve difficult and diverse technical and management issues. + Ability to work well under pressure. + Must be knowledgeable about service desk systems and IT tools. + Must have good judgement in handling serious customer problems. + Knowledge of ITIL framework and processes + Prior military experience or knowledge and experience with Federal Government Civilian workforce is a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $66,800 - $75,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.$66.8k-75k yearly 2d agoMIS Operations Help Desk Technician
Delaware Park Casino & Racing
Technical support technician job in Wilmington, DE
JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit ****************************$36k-46k yearly est. Auto-Apply 28d agoTekSynap Skillbridge Program
Teksynap
Technical support technician job in Delaware
**Responsibilities & Qualifications** TekSynap proudly participates in the Department of Defense SkillBridge Program, offering transitioning service members the opportunity to gain valuable civilian work experience before leaving active duty. Our SkillBridge program provides hands-on exposure to careers in information technology, project management, cybersecurity, quality, recruitment and other mission-support roles across the organization. Participants work alongside TekSynap professionals to develop technical and professional skills while contributing to real-world projects that support federal and defense clients. We are committed to helping service members successfully bridge the gap from military service to civilian employment and discover long-term career paths within TekSynap. If you're a motivated service member seeking a dynamic and mission-driven environment, we encourage you to submit your resume for consideration in our SkillBridge opportunities. **Overview** TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Visit us at **************** . Apply now to explore jobs with us! The Skillbridge intern will support efforts on pursuits and funded work by evaluating internal employees and locating external key personnel. Will help the team develop and maintain a pipeline of national candidates to fill IT roles for various future opportunities. Internship requires the candidate to be organized, desire to become well versed in government IT contracts, poised to communicate with senior leadership and the ability to build relationships while understanding the needs of TekSynap. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Telework - must be in the 48 continental United States + Type of environment: Remote + Noise level: Low + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings, weekends and holidays to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Legal right to work in the United States **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-AL | US-AZ | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-MS | US-LA | US-TX | ..._ **ID** _2025-8626_ **Category** _Other_ **Type** _Temporary Part-Time_$30k-47k yearly est. 21d agoDesktop Support Analyst
Corporation Service Co
Technical support technician job in Wilmington, DE
Desktop Support Engineer Wilmington, DE Monday - Friday 8:00 am - 5:00 pm Onsite CSC is looking for a Desktop Support Engineer to join our Infrastructure Services Team. As a Desktop Support Engineer, you will work with the latest technologies in a dynamic and fast paced environment- developing software/hardware standards, engineering client computing solutions, and supporting CSC end users by fixing problems and optimizing user productivity. The Infrastructure Services team supports the whole CSC enterprise through implementation and support of exciting new technologies. As a strong and reliable team, we work together in a fast-paced environment to deliver and maintain a vast array of technology solutions to our growing lines of business. As a member of the Infrastructure Services team, you are valued as a key player and reliable contributor within a fun and creative technology-driven organization. Some of the things you will be doing: * Responsible for the design, administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications. * Perform advanced troubleshooting and provide support to CSC users located at multiple sites and across time zones on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person. * Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades. * Administer and support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems. * Create technical documentation related to system configurations, process, procedure, and knowledge base articles. * Willingness to adjust schedule for on-call IT phone support coverage. What technical skills, experience, and qualifications do you need? * 4+ years of experience in Service Desk or Desktop Support role within an enterprise organization supporting Windows 7, and 10, Microsoft Office, Active Directory user administration, Group Policies and desktop profiles. * A collaborative team member with excellent customer service skills * Ability to provide clear/concise communications to customers, all levels of the organization and project teams. * Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patches. * The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software. * Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices. * Experience in technical writing, specifically documenting technical configuration and troubleshooting information. * Experience supporting mobile devices (smart phones & tablets) with MDM products such as Microsoft Intune or AirWatch * The ability to lift and carry computer equipment (up to 50lbs). * Experience with SCCM (preferred) * Experience with supporting Apple MacBooks (Plus) #CSC #CSCCareers #LI-HL1$44k-64k yearly est. 18d agoApplication Support - Technology Support Lead
Jpmorgan Chase & Co
Technical support technician job in Wilmington, DE
JobID: 210684670 JobSchedule: Full time JobShift: Day : Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Execute policies and procedures that ensure operational stability and availability * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration * Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Strong experience leading technologists to manage and solve complex technological issues at a firmwide level * Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.) * Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.) * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud * Proficient in observability and monitoring tools and techniques * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * Working knowledge in one or more general purpose programming languages and/or automation scripting * Practical experience with public cloud$102k-125k yearly est. Auto-Apply 19d agoPrincipal Technical Support Engineer- Berlin
Here Holding
Technical support technician job in Delaware
What's the role? We are seeking a Principal Technical Support Engineer with deep expertise in mobile application development (Android, iOS or Flutter) and experience in automotive projects. The ideal candidate will combine strong technical expertise with exceptional problem-solving skills and a passion for customer success. In this role, you will play a pivotal part in ensuring our customers' satisfaction by delivering expert technical support, mentoring team members, and driving continuous improvements in our support processes. Key Responsibilities Provide expert-level technical support to enterprise customers, ensuring the timely resolution of complex technical issues. Analyze and troubleshoot application and system performance problems, often working with limited data. Collaborate closely with product development, engineering, and QA teams to address product defects and enhance overall functionality. Develop and maintain detailed documentation for troubleshooting procedures, best practices, and known issues. Serve as the primary escalation point for critical customer issues, ensuring effective and prompt resolution. Conduct root cause analyses for recurring problems and implement preventative measures. Engage directly with customers to understand their needs and deliver proactive solutions that enhance their experience. Contribute to the ongoing improvement of support processes, tools, and methodologies. Deliver training sessions and knowledge-sharing workshops for internal teams and customers. Act as the primary technical point of contact for customers throughout their lifecycle. Work independently while maintaining regular communication and alignment with management. Who are you? 10+ years of relevant technical experience, including 5+ years in technical pre-sales, customer support, consulting, or other customer-facing roles. Mobile Development Expertise: Strong, hands-on experience with Android, iOS, or Flutter frameworks. Solid understanding of client-server architectures, AWS cloud services, and microservices design. Experience with map data formats (e.g., NDS or HERE formats) Experience in automotive systems development, including in-vehicle infotainment (IVI) and navigation projects. Skilled in diagnosing and resolving performance bottlenecks using limited diagnostic data. Experience working with large-scale distributed systems and DevOps practices. Proven ability to interpret data, identify patterns, and resolve issues efficiently. Strong grasp of application security principles and best practices. Excellent interpersonal, communication, and stakeholder management skills, with the ability to handle critical situations confidently and professionally. What Do We Offer? A great work-life balance. 30 paid vacation days. Hybrid model of work (2 days office and 3 days home office per week). On-site Gym and Sauna - Stay active and unwind with our fully equipped fitness center and relaxing sauna. Yoga Room - A dedicated space for mindfulness, stretching, and relaxation. Work on the development of high-scale services, serving and storing petabytes of data. Work with cutting-edge, modern technologies. Flexible working hours. Competitive salary plus bonus. BVG Ticket ( For Berlin location ). German language course ( For Germany-based employees ). Employee wellness programs and life-coaching sessions. A diverse team of fantastic & talented people from 60+ countries worldwide. Brown bag talks, team events, BBQ on the rooftop, and more! Change is HERE. Apply Now! As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. #LI-AY2 #LI-HYBRID Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.$75k-103k yearly est. Auto-Apply 6d agoMaintenance Technical Support Engineer
Segula Technologies Group
Technical support technician job in New Castle, DE
MUST be authorized to work in the United States for any employer. MUST be available to start working within 3 weeks of offer acceptance date. SEGULA TECHNOLOGIES is assisting a major automotive OEM in hiring a Maintenance Technical Support Engineer to join our growing team in New Castle, DE. This is a DIRECT hire opportunity, NOT a Contractual role. Our client offers a competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth! Job Description Adhere to established safety procedures in Technical Work Center and New Castle Facility. Ability to validate and repair equipment within the HVAC/Galley Technical Work Center. Validation, testing, and repair of HVACR (35-ton and smaller HVAC package units), chillers, refrigerators, freezers, commercial microwave ovens, convection ovens, water heaters, and toasters. Operate a variety of portable/diagnostic test equipment, including refrigerant gauges, multimeters, current probes, megohmmeters (Meggers), PC, and graphic information to diagnose malfunctions. Assemble, repair, and replace mechanical systems: wiring, connectors, and contactors, compressors, motors, fans, circuit breakers, valves, switches, and refrigeration piping. Troubleshoot using schematics. Assist with building & designing bench test equipment. Safe use and operation of power tools to include but not limited to drills, pneumatic presses, pneumatic tools. Safe use and operation of hand tools to include but not limited to wire crimpers, wire strippers, screwdrivers, pliers, hammers, wrenches, torque wrenches, files, and socket sets. Familiar with Windows operating systems and MS Office. Proper use of PPE while performing daily tasks. Experience working on exposed/energized equipment in a controlled environment. Knowledge of Lock Out Tag Out (LOTO) procedures. Ability to perform root cause analysis on failed components when required. Ability to read, write, and communicate proficiently. Qualifications High school diploma or GED. Completion of technical school or Apprenticeship Program (HVACR preferred). Journeyman HVAC License (preferred). 5 years minimum HVAC related work experience. Experienced in electrical repairs and testing advanced HVAC electrical/electronic equipment (rail experience preferred). Reading, drafting, and interpreting schematics/blueprints. Brazing experience required (high pressure systems). Universal EPA CFC Technician certification required (40 CFR Part 82, Subpart F). Additional Information All your information will be kept confidential according to EEO guidelines.$72k-101k yearly est. 14h agoDynamic PC Support Techician
Worldwide Techservices Open
Technical support technician job in Dover, DE
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit$51k-73k yearly est. 60d+ agoComputer Field Technician
Bc Tech Pro
Technical support technician job in New Castle, DE
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.$31k-43k yearly est. 14h agoApplication Support - Technology Support Lead
Jpmorgan Chase
Technical support technician job in Wilmington, DE
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. **Job responsibilities** + Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm + Execute policies and procedures that ensure operational stability and availability + Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools + Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration + Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Strong experience leading technologists to manage and solve complex technological issues at a firmwide level + Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.) + Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.) + Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud + Proficient in observability and monitoring tools and techniques + Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework **Preferred qualifications, capabilities, and skills** + Working knowledge in one or more general purpose programming languages and/or automation scripting + Practical experience with public cloud JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans$102k-125k yearly est. 18d agoIT Support Specialist I
ASM Research, An Accenture Federal Services Company
Technical support technician job in Dover, DE
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.$20-23 hourly 8d agoPrincipal Technical Support Engineer- Berlin
Here
Technical support technician job in Delaware
What's the role? We are seeking a Principal Technical Support Engineer with deep expertise in mobile application development (Android, iOS or Flutter) and experience in automotive projects. The ideal candidate will combine strong technical expertise with exceptional problem-solving skills and a passion for customer success. In this role, you will play a pivotal part in ensuring our customers' satisfaction by delivering expert technical support, mentoring team members, and driving continuous improvements in our support processes. Key Responsibilities * Provide expert-level technical support to enterprise customers, ensuring the timely resolution of complex technical issues. * Analyze and troubleshoot application and system performance problems, often working with limited data. * Collaborate closely with product development, engineering, and QA teams to address product defects and enhance overall functionality. * Develop and maintain detailed documentation for troubleshooting procedures, best practices, and known issues. * Serve as the primary escalation point for critical customer issues, ensuring effective and prompt resolution. * Conduct root cause analyses for recurring problems and implement preventative measures. * Engage directly with customers to understand their needs and deliver proactive solutions that enhance their experience. * Contribute to the ongoing improvement of support processes, tools, and methodologies. * Deliver training sessions and knowledge-sharing workshops for internal teams and customers. * Act as the primary technical point of contact for customers throughout their lifecycle. * Work independently while maintaining regular communication and alignment with management. Who are you? * 10+ years of relevant technical experience, including 5+ years in technical pre-sales, customer support, consulting, or other customer-facing roles. * Mobile Development Expertise: Strong, hands-on experience with Android, iOS, or Flutter frameworks. * Solid understanding of client-server architectures, AWS cloud services, and microservices design. * Experience with map data formats (e.g., NDS or HERE formats) * Experience in automotive systems development, including in-vehicle infotainment (IVI) and navigation projects. * Skilled in diagnosing and resolving performance bottlenecks using limited diagnostic data. * Experience working with large-scale distributed systems and DevOps practices. * Proven ability to interpret data, identify patterns, and resolve issues efficiently. * Strong grasp of application security principles and best practices. * Excellent interpersonal, communication, and stakeholder management skills, with the ability to handle critical situations confidently and professionally. What Do We Offer? * A great work-life balance. * 30 paid vacation days. * Hybrid model of work (2 days office and 3 days home office per week). * On-site Gym and Sauna - Stay active and unwind with our fully equipped fitness center and relaxing sauna. * Yoga Room - A dedicated space for mindfulness, stretching, and relaxation. * Work on the development of high-scale services, serving and storing petabytes of data. * Work with cutting-edge, modern technologies. * Flexible working hours. * Competitive salary plus bonus. * BVG Ticket (For Berlin location). * German language course (For Germany-based employees). * Employee wellness programs and life-coaching sessions. * A diverse team of fantastic & talented people from 60+ countries worldwide. * Brown bag talks, team events, BBQ on the rooftop, and more! Change is HERE. Apply Now! As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. #LI-AY2 #LI-HYBRID Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.$75k-103k yearly est. Auto-Apply 5d agoMaintenance Technical Support Engineer
Segula Technologies
Technical support technician job in New Castle, DE
MUST be authorized to work in the United States for any employer. MUST be available to start working within 3 weeks of offer acceptance date. SEGULA TECHNOLOGIES is assisting a major automotive OEM in hiring a Maintenance Technical Support Engineer to join our growing team in New Castle, DE. This is a DIRECT hire opportunity, NOT a Contractual role. Our client offers a competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth! Job Description Adhere to established safety procedures in Technical Work Center and New Castle Facility. Ability to validate and repair equipment within the HVAC/Galley Technical Work Center. Validation, testing, and repair of HVACR (35-ton and smaller HVAC package units), chillers, refrigerators, freezers, commercial microwave ovens, convection ovens, water heaters, and toasters. Operate a variety of portable/diagnostic test equipment, including refrigerant gauges, multimeters, current probes, megohmmeters (Meggers), PC, and graphic information to diagnose malfunctions. Assemble, repair, and replace mechanical systems: wiring, connectors, and contactors, compressors, motors, fans, circuit breakers, valves, switches, and refrigeration piping. Troubleshoot using schematics. Assist with building & designing bench test equipment. Safe use and operation of power tools to include but not limited to drills, pneumatic presses, pneumatic tools. Safe use and operation of hand tools to include but not limited to wire crimpers, wire strippers, screwdrivers, pliers, hammers, wrenches, torque wrenches, files, and socket sets. Familiar with Windows operating systems and MS Office. Proper use of PPE while performing daily tasks. Experience working on exposed/energized equipment in a controlled environment. Knowledge of Lock Out Tag Out (LOTO) procedures. Ability to perform root cause analysis on failed components when required. Ability to read, write, and communicate proficiently. Qualifications High school diploma or GED. Completion of technical school or Apprenticeship Program (HVACR preferred). Journeyman HVAC License (preferred). 5 years minimum HVAC related work experience. Experienced in electrical repairs and testing advanced HVAC electrical/electronic equipment (rail experience preferred). Reading, drafting, and interpreting schematics/blueprints. Brazing experience required (high pressure systems). Universal EPA CFC Technician certification required (40 CFR Part 82, Subpart F). Additional Information All your information will be kept confidential according to EEO guidelines.$72k-101k yearly est. 60d+ ago
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