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Technical Support Technician Jobs in Eatontown, NJ
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Dish
Technical Support Technician Job 32 miles from Eatontown
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What's In It for You? Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you'll grow quickly within an organization committed to your success Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4 Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Continued Education: Tuition Reimbursement to support your career development. Tools Provided: DISH-supplied van, tools, and uniforms What You'll Be Doing: As a Field Technician, you'll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include: Working independently while enjoying support and collaboration from team members Managing your day to drive success while benefiting from the support of a large, competitive company Building rapport and ensuring an excellent customer experience Installing and servicing DISH products and smart home solutions Educating customers on product usage and smart home benefits Selling products and services with the intent to give our customers the best possible home entertainment experience Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times Our Training Program Offers You: A process-based approach to effectively drive customer satisfaction Best-in-class practices, designed and tested by our technicians Knowledge of tool selection and proper use Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes Skills, Experience and Requirements Required Skills and Experience: Customer Focus: Ability to build rapport quickly and ensure client satisfaction Problem-Solving: A knack for solving complex issues for a diverse customer base Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning Adaptability: Comfortable working in an environment that appreciates agility and determination Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs Licensing: Valid driver's license with a clean driving record Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Salary Ranges Compensation: $25.25/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. This will be posted for a minimum of 3 days or until the position is filled.$25.3 hourly 2d agoTrade Support Analyst
Insight Global
Technical Support Technician Job 26 miles from Eatontown
Must Haves: -Demonstrates exceptional analytical skills with a keen eye for detail. -Possesses outstanding communication and adept problem-solving skills. -Highly self-driven and capable of working autonomously. -Customer service experience and personability Plusses: -Knowledge of the securities industry, investment products, and the competitive landscape. -Proficient in using PC and Microsoft Office software. -Strong understanding and interest in business unit products, processes, and systems. -Experience in Application Onboarding within the financial services industry Day-to-Day: Insight Global's large trade brokerage client is looking for Application Onboarding Analysts. As an Application Onboarding Analyst, you will be pivotal in seamlessly integrating new brokers and clients (businesses/traders) into our application suite. This role involves maintaining precise documentation, information, and static data across our systems. You will collaborate with various teams, manage data updates, and ensure adherence to industry standards and regulations.$71k-117k yearly est. 5d agoMiddle Office Support Analyst
BBVA
Technical Support Technician Job 26 miles from Eatontown
We are looking for a Front Office Support specialist to join our team. The specialist will provide functional support within Global Markets Sales & Trading on any delegated activity which may include the calculation and valuation of all traded operations, ad-hoc reports and analysis as well as providing assistance in the trade capture of executed tickets. Additionally, the candidate will look for strategic solutions and improvements of trading and sales processes to help grow Fixed Income, FX/Rates Derivatives, and the Structured Notes business. The specialist will serve as the point of contact for both internal (Sales and Trading, Back office, Compliance, Engineering, and etc.) and external clients. The ideal candidate will have knowledge and experience supporting FX and Rates Derivatives business lines with an in-depth understanding of the trade lifecycle of trades from Front to Back. Main responsibilities include, but not limited to the following: Process and monitor all trades that have been registered by Front Office employees to ensure that they flow through Global Markets trading systems. Review and ensure all breaks found in the automated interfaces between Front Office systems are corrected and properly updated: Review existing reconciliations and propose new reconciliations if needed for continuous improvements Trade capture and booking of OTC derivative transactions and securities. Monitor and Control all FINRA required transaction based reporting. Perform operational activities (e.g., security and account set-up, trade blotter monitoring, retention of TermSheets and Final Terms) Participate in continuous project work involving process improvement, system implementation, new product or new market rollouts Timely escalation of urgent issues to management The role requires a wide variety of skills and strengths, including: A strong understanding of GM products; Fixed Income Securities Derivatives, FX, and Structured Notes. Knowledge of the front to back lifecycle of trades Strong attention to detail and the ability to clearly communicate with others Strong technical skills in Excel (VBA a plus) Team player with the ability to work in a fast-paced environment Ability to prioritize and manage different tasks under pressure Requirements: Undergraduate Degree Obtain SIE and Series 7 within 6 months Complete NFA Long Track Proficiency Exam All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $90,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions$90k-100k yearly 21d agoApplication Support Specialist - Leading Multi-Strategy Hedge Fund - New York
Mondrian Alpha
Technical Support Technician Job 26 miles from Eatontown
My client, a top-tier multi-strategy hedge fund, is looking for an experienced Application Support Specialist to join their team in the New York office. This role involves providing coverage and support for critical trading systems while addressing production issues. You will also play a key role in testing and implementing new technologies and methodologies within the fund. The ideal candidate will have a minimum of 3 years of experience in application monitoring, alerting, and support, along with experience managing a workload orchestration platform (such as ActiveBatch, JAMS, or Autosys). Additionally, hands-on experience with AWS and/or Azure cloud platforms is preferred. Proficiency in technologies like SQL Server, Docker, Kubernetes, and Terraform is highly advantageous. My client is recognized for offering highly competitive compensation, including industry-leading bonuses. Employees also receive outstanding benefits, including free on-site breakfast and lunch, as well as private healthcare coverage for both you and your family. To apply, click the link below or send your resume directly to *********************************.$107k-177k yearly est. 13d agoIT Field Tech (Brooklyn, NY)
Harvey Nash
Technical Support Technician Job 26 miles from Eatontown
· Provide the first point of contact for support issues at all stores. · Able to travel daily between stores. · Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals · Elevate complex issues/problems to appropriate team members · Troubleshoot and correct problems on site · Perform scheduled hardware and/or software installations. Assist stores with: o Desktop applications, maintenance, and troubleshooting. o Network Equipment installation and troubleshooting (routers, switches, access points) o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc. o Configure and/or troubleshoot Zebra handhelds, network, and label printers. · Provide store training in Client hardware use and software applications. · Work to gather information, or resolve issues independently or collaboratively · Quickly learn and retain relevant system knowledge · Support stores during Go Live opening week. · Respond to customer inquiries and problem-solving in a professional and effective manner · Provide feedback to the manager regarding service failures or customer concerns · Maintain in-depth working knowledge of Client retail systems and processes · Perform other related duties as assigned Qualifications: · Education: o College degree in IT or Equivalent certifications. SKILLS & EXPERIENCE · Written and verbal communication skills. · Must be a self-starter with the ability to think and work independently. · Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided. · Strong customer service skills. · Well-organized and detail-oriented. · Ability to handle multiple projects/responsibilities simultaneously. · Proficiency in MS Office applications. · Problem analysis and solving. · Strong decision-making. · Able to take Initiative, and be flexible with schedule. · Must be capable of lifting and/or carrying up to 30 lbs. · Bilingual in Spanish is a plus. A reasonable, good faith estimate of the minimum and maximum for this position is $50K/year to $55K/year with benefits$50k-55k yearly 3d agoDesktop Support Consultant - Global asset management firm - NYC (on-site)
Saragossa
Technical Support Technician Job 26 miles from Eatontown
Early on in your desktop support career and ready for the next step? You'd be joining a fast-paced global investment firm firm that's known to be one of the top alternative asset managers in the industry. This opportunity is a great chance to join their lean desktop support team as a consultant and continue to learn and grow your skills through working directly on the trade floor to support end users on a daily basis. You'll provide on-site and remote technical support for hardware issues (computers, iphones, ipads, etc) and troubleshoot, repair and install operating systems for windows and the entire office 365 suite. From a soft skills perspective, they're looking to onboard a consultant who's experienced working in high pressure environments like financial services companies or law firms. You should have a real passion to learn and grow, and demonstrate the value you can add to the team on a daily basis which will allow you to work your way up the ladder. This is a consultant role where you're provided the chance to work in one of the most reputable investment firms fully on-site, 5x per week. The ideal candidate for the role will have anywhere between 2-5 years experience and will be provided training directly from their VP of Technology. The role offers healthcare benefits, 401k, and up to $45/hr on W2. Ready to take the next step in your career and join a lean, prestigious desktop support team with one of the most reputable investment firms in the industry? Apply today. *no up-to-date resume required*$45 hourly 27d agoDesktop Support Engineer
Tata Consultancy Services
Technical Support Technician Job 26 miles from Eatontown
Roles & Responsibilities: Hands on working experience of L2 End User Computing/Desktop Support. knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365. L1 Administration of Windows Server 2012 & 2016 Operating systems installation, maintenance, imaging & security patching Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Asset & inventory management Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.) SLA Management, MIM, VIP User Support Vendor Management Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain. ITIL Foundation Certified and expertise in ITIL processes.$82k-102k yearly est. 16d agoInfrastructure Technician
Conrad Consulting
Technical Support Technician Job 22 miles from Eatontown
A well-established and highly regarded engineering firm is looking for an experienced Senior CAD/Civil 3D Professional to join their growing team. This company provides top-tier construction management, engineering, and design solutions for both public and private sector clients. With a strong reputation for delivering innovative and high-quality projects, they offer an excellent opportunity for professionals looking to advance their careers. Position Overview: The Senior CAD/Civil 3D Professional will play a key role in creating and managing CAD drawings and Civil 3D models for infrastructure projects. This position involves collaborating with project managers and designers, ensuring high-quality deliverables, developing CAD standards, and mentoring junior staff. Key Responsibilities: Develop and maintain CAD drawings and Civil 3D models for infrastructure projects. Standardize and optimize CAD workflows, templates, and best practices. Review project inputs, ensuring accuracy and quality in all deliverables. Provide technical leadership and mentorship to junior team members in AutoCAD and Civil 3D. Conduct site visits, collect field data, and support project documentation efforts. Qualifications: Associate's degree in engineering, architecture, or drafting. 7+ years of experience in Civil/Site Engineering with expertise in AutoCAD Civil 3D. Strong experience in preparing roadway, highway, bridge, or infrastructure plans. Exceptional attention to detail and ability to meet project deadlines. MicroStation experience is a plus. Proven ability to coordinate with multidisciplinary teams. This is an outstanding opportunity to join a respected firm and take on a leadership role within a dynamic team. If you're a skilled CAD professional looking for your next challenge, apply today!$104k-128k yearly est. 24d agoHelp Desk Analyst
Engage Recruiting
Technical Support Technician Job 37 miles from Eatontown
A midsize law firm is seeking a Help Desk Analyst to join their IT team in their Garden City, NY office. This role will serve as the first point of contact for users seeking technical assistance in person and remotely (via phone, email, or text). The Help Desk Analyst will use diagnostic techniques and pertinent questions to troubleshoot issues and determine the best solution based on user descriptions. The junior analyst will collaborate with the senior analyst to ensure the smooth operation of end-user systems across both the Garden City and Manhattan offices. Work Schedule: Full-time, in-office. Must be able to work in the Garden City, NY office daily and handle duties at the Manhattan, NY office when required. Responsibilities: Serve as the first point of contact for users seeking technical assistance in person or remotely. Perform remote troubleshooting using diagnostic techniques and asking pertinent questions. Identify the best solution based on the issue and details provided by users. Guide users through the solution process, if needed. Escalate unresolved issues to the next level of support personnel (Senior Help Desk Analyst). Provide accurate information about IT products and services. Record issues and their resolutions in the Help Desk database. Follow up with users to update them on the status of their issues. Share relevant information with other team members. Suggest potential improvements to procedures and processes. Required Skills and Qualifications: Proven experience as a help desk technician or in a user support role. Proficiency with various versions of MS Windows, iOS, the entire MS Office Suite, Adobe Acrobat, and related PDF applications. Tech-savvy, with a solid understanding of office automation products, databases, remote assistance software, RDP, and VDI. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Experience troubleshooting system anomalies with other technicians, utilizing subscription-based technical support to resolve complex issues. Proficiency in English. Excellent communication skills, both verbal and written. User-oriented with a calm and patient demeanor. Salary & Benefits: Salary Range: $70,000 to $90,000 annually, based on experience. In addition to a competitive salary, the law firm offers a comprehensive benefits package, including medical, HSA, Flexible Spending Plan, 401(k) with employer match, and paid vacation.$70k-90k yearly 7d agoClient Advisory Analyst
Confidencial
Technical Support Technician Job 26 miles from Eatontown
The firm is a $9 billion institutional asset manager with offices in New York and London. The firm has a high-quality, global reputation and a nearly 30-year history of managing credit focused on long-only and alternative strategies. The firm seeks to hire an individual in its New York office. Position Overview This individual will serve as an integral member of the Client Advisory team with a focus on supporting the firm's institutional and wealth management clients. The ideal candidate will possess a demonstrated interest and ability to complete the full range of investor relations tasks (detailed below). The role will require strong quantitative, analytical, and communications skills. Responsibilities will include but not be limited to the following: Supporting the firm's internal Client Advisory and Sales efforts, including creating and editing presentations and fact sheets, assisting with monthly or quarterly letters/commentaries, performing competitor analysis Preparing regularly scheduled monthly and quarterly reporting, and assisting with responding to ad hoc investor inquiries Participating actively in the RFI, RFP, and DDQ process, and helping to develop a more streamlined, efficient, and scalable process, including maintaining the questionnaire repository Providing support in the production of due diligence materials Processing and reporting client inflows, outflows, and guidelines changes Compiling performance analytics/attribution Preparing product reviews for senior management and marketers Entering and managing contacts and sales notes in the firm's CRM System Collaborating and working closely with the team on automation initiatives Required Skills: Ability to thrive in a highly entrepreneurial, fast-paced, competitive work environment Demonstrated knowledge of fixed income/credit investment strategies Detail-oriented with the ability to manage multiple tasks and deadlines Ability to forge and maintain strong internal relationships across the firm Proven display of intellectual curiosity Excellent written and verbal communication skills High energy, interpersonal skills, strong work ethic, self-motivated and results-oriented Willing to work with a “roll up the sleeves can-do” attitude Excellent Microsoft Office skills (Word, Excel, and PowerPoint) Familiarity with Dynamo, eVestment, DiligenceVault, and Bloomberg is helpful but not required Background/Professional Requirements: BA/BS degree required 3-5 years of relevant experience required$65k-96k yearly est. 3d agoIT Support Specialist II
Anchorage Consultants
Technical Support Technician Job 26 miles from Eatontown
Are you a *tech-savvy problem solver* with a passion for providing *exceptional IT support* in a fast-paced legal environment? As an *IT Support Specialist II*, you will play a critical role in ensuring *seamless technology operations* for attorneys, staff, and senior leadership. This is more than just a help desk role-*you will be the face of IT support*, troubleshooting *complex technical issues, legal applications, and workflow optimizations* for a leading law firm. *Key Responsibilities* * *Frontline IT Support* - Diagnose and resolve *hardware, software, and network issues* via phone, email, or in-person. * *Ticketing System Management* - Log, track, and resolve IT requests efficiently, ensuring minimal downtime. * *Legal Application Support* - Troubleshoot *Microsoft Office 365, Citrix, document management systems, and legal-specific software* critical to casework. * *Technology Training & Support* - Provide *desk-side coaching* for attorneys and staff to improve technology use and efficiency. * *Trial & Meeting Support* - Assist with *A/V setups, video conferencing, and conference room technology* to support high-profile legal proceedings. * *Hardware & Security Management* - Track IT assets, configure devices for new hires, and escalate security risks when needed. * *On-Call Rotation* - Participate in *after-hours support* to ensure uninterrupted firm operations (extra compensation provided). *Required Qualifications* * *2+ years of IT support experience in a law firm* or corporate IT environment. * *Expert knowledge of Microsoft Office 365* (Word, Outlook, Excel, PowerPoint). * *Strong troubleshooting skills* with *Windows 10/11, Citrix, document management systems, and Adobe Acrobat Professional.* * *Excellent communication & customer service skills* - ability to work directly with attorneys, staff, and firm leadership. * *Experience managing user accounts in Active Directory and Microsoft Exchange.* * *Ability to multitask and work effectively in a fast-paced, high-pressure environment.* *Preferred Qualifications* * Experience supporting *large international law firms.* * Familiarity with *Mac OS support.* * Strong understanding of *mobile device management* and security best practices. * Ability to *troubleshoot complex network and connectivity issues.* * *Multi-language proficiency* is a plus. *Why Join Us?* * *Impactful Work* - Be a trusted *IT advisor* for attorneys handling *high-profile cases.* * *Career Growth* - Gain hands-on experience with *cutting-edge legal technology* at a top-tier law firm. * *Competitive Pay & Benefits* - Full benefits package, *401(k), paid time off, and extra compensation* for on-call support. * *Collaborative Culture* - Join a *highly skilled IT team* dedicated to problem-solving and innovation. *Ready to take your IT career to the next level? Apply now!* Job Type: Full-time Pay: Up to $95,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Monday to Friday Experience: * IT Support at a large law firm: 2 years (Preferred) * Desktop support: 2 years (Preferred) * Active Directory: 2 years (Preferred) * Office 365 and Windows 10/11: 2 years (Preferred) Ability to Commute: * New York, NY 10016 (Required) Work Location: In person$95k yearly 6d agoSite Support Analyst
Computershare
Technical Support Technician Job 26 miles from Eatontown
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. We give you a world of potential Computershare has an exciting opportunity for a permanent full-time Site Support Analyst to join our Computershare Technology Services team. A role you will love In this role, you'll be a part of a growing team with 40 great members based across locations throughout the United States. This team assists the wider Computershare Technology Services infrastructure to improve the processes of our IT department to meet the growing demand for availability, communication and visibility of change across our organization with a strong focus on customer satisfaction and service excellence. As the Site Support Analyst, you will be responsible for the installation, maintenance and monitoring of our end user computing equipment, peripherals, printers, and local site hardware. You will also design and implement creative solutions, collaborate with your IT peers, our business users and our vendors during implementations. You will also implement policies and standards and ensures adherence to security procedures. Other key responsibilities include: • Preparing, testing, deploying, maintaining, supporting, refreshing, and recycling all company end user hardware • Maintenance, support and administration of core Operating System and other software used by Computershare • First and second level support and maintenance of all infrastructure at your assigned site(s) • Translating customer issues, recommending system solutions, and deployment of those solutions • Working closely with the business to deploy quality products that meet business needs • Supporting, maintaining and administrating our print services • Hardware and software asset management and inventory reporting What will you bring to the role? You have excellent stakeholder management and communication skills and a strong sense of accountability. You also have a proven ability to work with those who are technical and those with limited understanding of technical concepts. You are results-oriented, with a strong ability to set priorities independently, provide follow-through, and meet objectives. You'll also bring: • 2+ years of IT Support experience (Service Desk and/or Tier 2 Support) • Strong understanding of ITIL v3 processes and functions • Working knowledge of all Windows Operating systems, and Office 365 • Hands-on experience with network troubleshooting • Experience with Active Directory, both Azure and On-Prem • Experience with Desktop, Laptop, and Thin Client Imaging • Relevant IT Certifications such as ITIL, MCP, Network+ etc. would be considered an asset Rewards designed for you Paid parental leave , flexible working and a caring and inclusive culture. Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. Compensation. The typical base pay range for this role is $28.85/hr - $38.50/hr USD. This base pay is specific to New York and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors. #LI-SM1 #LI-Hybrid$28.9-38.5 hourly 1d agoApplication Support Specialist
Technosphere, Inc.
Technical Support Technician Job 28 miles from Eatontown
Hi My name is Sushma, Technosphere Inc. I am reaching out to you on an exciting job opportunity with one of our clients. Application Support Engineer Work Type: Full time Work Authorization: USC/GC only Industry Required: Financial Responsibilities: Experience with using ITIL Change, Incident, and Problem management processes. Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis. Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services. Analyze proposed application design(s) and provide inputs on potential gaps or provide recommendations for optimization. Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments. Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection. Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics. Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence. Collaborate both within the team and across teams to resolve application issues and bring them up as needed. Support audit requests in a timely fashion providing needed documentation and evidence. Plan and implement certificate creation/renewals as needed. Create, Modify, and Monitor Dashboards to better catch potential issues and aide in observability. Strong ability to capture and analyze project requirements and translate them into technical specification(s). Deep understanding of all lifecycle components (code, test, deploy). Good verbal and written communication and interpersonal skills, communicating openly with team members and others. Champion a culture where honesty and transparency are expected. Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents. Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed. Review and update knowledge articles and runbooks with application development teams to confirm information is up to date. Validate and submit responses to requests for information from ongoing audits. Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed. Identify and implement automation opportunities to reduce manual effort associated with application monitoring. Partner with development teams to provide recommendations into the design and development stages of applications. Complete the pre-production/production application code deployment plans and end-to-end vendor application upgrade process (e.g., SNOW, Salesforce, etc.) Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately. Must-Have: Application Support Engineer, Application Support, Application, Support, ITIL Change, Incident, and Problem Management, Distributed Application Support, Distributed Application, Distributed Applications, Distributed, Unix, Linux, Windows, SQL, PLSQL, PL/SQL, DB2, Oracle, Snowflake, Containers, Container Orchestration, Orchestration, Container, Docker, Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda, Zolda, Cloud, AWS, S3, EC2, Lambda, SQS, IAM, Azure, RDS Aurora, Postgres, Postgres Postgres SQL. Thanks, and Regards Sushma TechnoSphere, Inc. Email: **********************************$80k-131k yearly est. 3d agoDesktop Engineer
Eleven Recruiting
Technical Support Technician Job 26 miles from Eatontown
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Engineer to join their team in New York, NY! Key Responsibilities Manage, troubleshoot, and maintain Ivanti MobileIron and Microsoft Intune for mobile phones, including certificate renewals, policy creation, and updates. Oversee laptop and desktop management through Intune, including software deployments, patching, and policy enforcement. Lead Sentry server upgrades and oversee complex application/service upgrades. Conduct regular system health checks, compliance reviews, and road map planning. Manage Access as a Service configurations. Administer and troubleshoot Okta integrations. Create, test, and maintain Group Policy settings. Maintain and troubleshoot DHCP, DNS, and endpoint configurations. Monitor market trends and recommend upgrades and new endpoint solutions. Act as an SME working closely with global IT teams to align system configurations and best practices. Track activities in ServiceNow and produce detailed technical documentation. Participate in an on-call rotation for after-hours support as needed. Required Qualifications 6+ years of experience in desktop engineering or IT support in an enterprise or professional services environment. Expert-level experience with Ivanti MobileIron and Microsoft Intune for mobile device and desktop management. Strong experience with Sentry server upgrades, Access as a Service, and certificate renewals. Proven ability to create, test, and maintain Group Policy settings. Experience in Intune software deployment and patching for desktop/laptop environments. Knowledge of Okta integration, troubleshooting, DHCP, and DNS. Strong documentation skills using ServiceNow. Excellent communication skills-this is a front-office, client-facing role working closely with global teams.$84k-112k yearly est. 6d agoClient Support Associate
Transperfect
Technical Support Technician Job 26 miles from Eatontown
About the Job Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses-investment banks, law firms, and major corporations-manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you. We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world's most important deals. As part of our team, you'll play a key role in supporting clients across industries where security, speed, and accuracy matter. What We're Looking For We're looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem-we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment. This position is based in our midtown Manhattan office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events. If this sounds like the right fit for you, we'd love to hear from you! Full details on the role are below: Hours: Full-time 9AM - 6PM, including occasional weekend shift coverage (compensated with time off) Travel: Possible initial travel to London for training Overview We are seeking a detail-oriented and highly organized Customer Service Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required, along with fluency in either Italian or German. This role is part of our core team in New York City, supporting both North American and European clients. Responsibilities Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email. Provide technical and workflow support on our VDR platform while proactively solving client issues. Conduct detailed client training sessions to ensure proper use of platform functionalities. Manage multiple client engagements simultaneously, ensuring timely and error-free execution. Ensure strict adherence to deadlines for critical projects and data handling tasks. Collaborate with global teams across New York, London, India, and other locations. Handle USB archive production with meticulous quality control and secure data delivery. Maintain precise records for tracking, reporting, and billing. Provide weekend shift coverage, compensated with time off. Requirements Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services. Exceptional attention to detail and accuracy. Proven ability to work under pressure and meet strict deadlines. Strong client-focused mindset, anticipating needs and providing proactive solutions. Outstanding organizational skills to handle multiple priorities in a high-stakes environment. High level of accountability and ownership in client interactions. Tech-savvy with the ability to quickly learn and support complex software platforms. New York City Salary Transparency Compensation range: $80-90k Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits$80k-90k yearly 17h agoMedical Information Specialist
Gforce Life Sciences
Technical Support Technician Job 32 miles from Eatontown
The Medical Information Contractor's responsibilities will include the following: Receives, documents, and responds to written medical information requests from healthcare providers Handles escalated calls from the client's call center regarding products as needed Updates and/or creates medical letters pertaining to client's products Limits corporate liability by meeting the medical ethical and legal responsibilities of providing product/device-related information Serves as an educational resource to both internal and external customers Recognizes and gathers, according to FDA guidelines and company policies, initial information regarding any product complaint or adverse event of which made aware during the handling of medical information and medical device inquiries Contributes to interdepartmental projects, and supports the provision of medical, scientific and technical information regarding client's products, as needed Provide assistance and/or training to other medical information personnel (i.e. consultants) Participate in handling call center escalations (no on-call or after-hours required, however) Required: Pharm D 1-3 years experience with providing medical information to customers Excellent attention to detail, interpersonal, communication, and negotiation skills. MS Office; Experience with MI Systems a plus, but not required Terms/Start: 12+month contract with option to extend Start 2 weeks from offer Hybrid in Princeton, NJ Health benefits available (health, dental, vision, 401k)$72k-120k yearly est. 11d agoSite Operations Support Technician
Revolution Technologies
Technical Support Technician Job 26 miles from Eatontown
*** NO C2C *** *** Only W-2 *** *** Contract will likely renew for several years *** *** USC or GC Holders Only *** We are seeking an experienced Printer Break/Fix & Tier 2 Support Technician to provide expert-level service for VIP users. Candidates must have hands-on printer break/fix experience and strong Tier 2 support skills. Key Responsibilities: Provide on-site printer support for VIP users. Act as a Tier 2 escalation point for critical printer issues. Manage tickets within the customer helpdesk system. Troubleshoot printer issues directly with end-users. Coordinate with tech support to diagnose issues and dispatch technicians. Ensure prompt resolution and maximum device uptime. Assist with training and user education as needed. Deliver exceptional customer service. Requirements: ✔ Proven hands-on printer break/fix experience ✔ Strong Tier 2 printer support background ✔ Helpdesk ticketing system experience ✔ Excellent troubleshooting and communication skills$38k-62k yearly est. 3d agoInformation Technology Help Desk Manager
Akkodis
Technical Support Technician Job 26 miles from Eatontown
Akkodis is seeking a Information Technology Help Desk Manager, this role is a Contract with a client in New York, NY 10018. We're ideally looking for an applicant with experience in managing team, IMAC, technical support. Pay Range: $35-$38/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. What is the role doing? Manage and lead a team of engineers providing IMAC and technical support to client on a full-time basis across 2 shifts. Must be able to: learn day to day in scope tasks for the team, identify service & quality improvement opportunities, and efficiencies as it relates to day-to-day tasks What is the technical environment, & minimum (technical) skills/experience needed? Role is more a people, process and operational manager role and less technical. However, candidates should have experience managing a team of technical support resources across a scope of multiple tasks (i.e. IMAC, moves, conf room support, basic break/fix, etc.) Are there any professional accreditations required for the role? ITIL certification a plus. What are the nice to have skills/experience? Experience managing tech support resources in the financial industry. Able to identify service improvement opportunities and efficiencies as it relates to day-to-day tasks. Will the resource be working alone or in a team? Resource will be the only onsite manager managing the team of technicians but will have a remote manager to report into. If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance$35-38 hourly 3d agoNetwork Analyst Automation - Trading
Client Server
Technical Support Technician Job 26 miles from Eatontown
Network Analyst / Engineer (Automation) New York to $200,000 Are you a well educated networking technologist? You could be joining a leading quantitative trading firm, progressing your career and earning significant bonuses. As a Network Analyst you will help build and scale the network ahead of business demands, whilst driving more standardisation using automation. A typical day for you might involve working on new data centres and colocations, WAN routing optimisation, collaborating with stakeholders to identify requirements and network features, contributing to support efforts and documenting and automating the network design to limit outages and increase the ability to resolve issues rapidly. You'll be supported with training and mentoring to deepen your knowledge of financial markets as well as technology, using modern tools and automation. Location: With fantastic offices based in New York, you will be part of a flat structured and open company that offer a great working environment. There's an onsite gym, nursing suites and quiet areas as well as cafes with daily catered breakfast, lunch, snacks and coffee bars, recreation spaces including chess, bughouse, cards, ping pong, table football and auditoriums, classrooms and libraries. About you: You have achieved a 2.1 or above from a top tier university (Ivy League) in a relevant discipline, Computer Science preferred and hold networking certifications You have experience with routing and network protocols (OSPF, BGP, PIM-SM) You have demonstrable experience / research within network automation and associated tools You're likely to research technology in your own time, read blogs, attend conferences and have an enthusiasm to learn You have experience or a demonstrable interest in financial services, banking or trading and are keen to progress your career in this area You are a US citizen or hold a valid work permit What's in it for you: As a Network Analyst / Engineer you will earn a highly competitive salary, to $200,000 plus a comprehensive benefits package. Apply now to find out more about this Network Analyst / Engineer (Automation) role. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.$62k-80k yearly est. 25d agoApplication Technician - Innovation
Kerry
Technical Support Technician Job 25 miles from Eatontown
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Working with the Innovation Flavourists and Flavour Technologists, you will be responsible for conducting validation and optimization of Taste Technologies that are focused but not limited to Savoury categories via testing in various model and finished applications. You will also work closely with the various application teams understanding their application recipes and ingredients for the assessment of Taste technologies. All development work will deliver in terms of Taste and performance in alignment with the Global Taste Innovation Platform priorities and expectations. Key responsibilities • Assist Innovation Flavourists and Flavour Technologist creating value added Taste products with a point of difference by utilizing innovative technologies and differentiating Taste raw materials. • Assist Flavour Technologist creating model system applications by simplifying commercial finished application recipes whilst keeping the functionality and performance of the recipes. • Based on the technology assessments in model system applications, further assess new flavour ingredients and technologies in finished applications. • Ensures that ingredient and technology functionalities and their unique ratios in the finished applications meet market technology needs and business goals. • Be able to communicate and explain experiment results to technical audience via application demo presentations. • Collaborate with cross functional teams including Global Taste Innovation, Regional Flavourist and EUMs, and Sensory. • Organize and prepare application samples for the tasting sessions for both lab evaluations and sensory panels. • Organize and maintain ingredients and raw materials used in application recipes. • Maintain lab consumables and equipment in safe and hygienic storage. • Preparation and shipment of R&D sample requests keeping internal/external customer informed of delivery times and updates. . Qualifications and skills • Food Science, Chemistry, or Culinary Degree / Bachelor or Masters • 1-3 years work experience in a New Product Development environment • Demonstrates creativity, practical skills & enjoyment of cooking foods • Excellent oral, written communication and ICT skills, with ability to present technical findings • Ability to manage and develop projects • Time keeping and workload management • Self-Starter and ability to work on own initiative. The typical hiring range for this role is $41,446 to $60,768 annually and is based on several factors including but not limited to education, work experience, certifications, location, etc. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements. Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).$41.4k-60.8k yearly 12d ago
Learn More About Technical Support Technician Jobs
How much does a Technical Support Technician earn in Eatontown, NJ?
The average technical support technician in Eatontown, NJ earns between $35,000 and $98,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average Technical Support Technician Salary In Eatontown, NJ
$58,000
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