Technical support technician jobs in Edison, NJ

Job Title: Service Desk Specialist Department: IT Reports To: Service Desk & IT Retail Field Manager ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Summary: The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required. Key Responsibilities: Handle incoming service desk calls professionally and efficiently Achieve 85% resolution rate for inbound incidents and requests Track, assign, and escalate tickets using ServiceNow Follow up on open tickets to ensure timely resolution Create and manage user accounts and permissions in a multi-platform environment Troubleshoot hardware, software, networking, and general IT issues Provide how-to support for applications and tools Escalate unresolved issues to internal teams or third-party vendors Monitor third-party portals for proactive issue tracking Support IT rollouts, upgrades, and ongoing projects Maintain and update internal process documentation Assist with desktop support and administrative IT tasks Participate in after-hours on-call rotation Qualifications: Education: Associate degree in MIS, Computer Science, or related field OR minimum 2 years of relevant IT support experience Skills & Experience: Bilingual: English and Spanish (required) Certifications (ITIL, Microsoft, Cisco) are a plus Strong communication and interpersonal skills Detail-oriented, self-motivated, and able to prioritize in high-pressure environments Experience in a team-based, customer-focused support setting A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope) Provide in-person end-user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to: Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals Perform local application installs and removals, including: Line-of-business applications Updates and minor version changes Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including: New device setup Equipment swaps Access validation Perform basic troubleshooting of: Network connectivity Wi-Fi issues Login and profile problems Coordinate with remote support and escalate issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include: Exposure to Intune-enrolled devices Basic understanding of identity-related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience: 1-3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of: User accounts Permissions Networking fundamentals Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice-to-Have): Prior onsite or desk-side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).

Our client is, a global leader in residential real estate franchising and brokerage, is seeking a Desktop Support Technician for a Contract-to-Hire opportunity in New York, NY. will work 100% onsite Mon-Fri 9am - 5:30p EST Duration: 3-month Contract to Hire Location: Madison Ave., New York, NY 10022 Purpose The primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. The Desktop Support role tasked with working cross-functionally with other teams in the broader ITIL organization to ensure customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project. The ideal candidate: Presents well, has a Professional presence while remaining personable Ability to deal with Executives Ability to provide VIP service and support Required Skills and Experience Relevant Bachelor's degree or equivalent combination of education and experience At least 3+ years of experience, preferred 5+ years Exemplary customer service skills (verbal and written) Proficient Windows and Mac troubleshooting and support Mobile device computing skills Basic network troubleshooting and support Microsoft 365 knowledge ServiceNow and Ivanti experience a plus Basic hardware troubleshooting Ability to perform Root Cause Analysis What You Will Be Doing Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position. Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix-based applications. Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Provides assistance and advice on technology allowance purchases for attorneys. Provides support, troubleshooting, and repair for laptops and desktops. Assists with remote site access. Assists with Firm's audio visual set up requirements. Assists with offsite technology set ups as required. Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor. Supports all personnel adds, moves, and changes. Services, documents, and provides loaner equipment in accordance with Firm policies. Maintains accurate inventory records. Establishes and maintains effective working relationships with clients, attorneys, and business services professionals. Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed. Helps to maintain Firm policies and procedures in relation to computer technology. Provides basic induction training on technology systems, mobile device usage, and basic software usage. Provides software training based upon modules created by the global training department. Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]. Provides a consistent and high level of customer service. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned. Qualifications Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac. Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems. Ability to maintain continuous concentration, alertness, and attention to detail. Basic understanding of hardware and software used for building security systems. Strong customer service skills. Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Demonstrates effective interpersonal and communication skills, both verbally and in writing. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to organize and prioritize work. Ability to work well in a demanding and fast-paced environment. Ability to work well independently as well as effectively within a team. Flexibility to travel. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience High School diploma or equivalent Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: ******************************************************* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $80,000 - $90,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Lara Bell at **************. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage

Full-time Description The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays Salary Description Range: $55,000 - $70,000 annually

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

About Eos Energy Enterprises Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com. Overview: The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required. Key Responsibilities: Customer Liaison and Support: Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and/or escalate to higher levels of technical support for resolution. Monitor Systems: Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters. Operate Systems: Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements. Anomaly Detection: Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity. Collaboration: Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts. Documentation: Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity. Data Analysis: Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions. Continuous Improvement: Provide feedback on system performance and suggest enhancements to improve efficiency and reliability. Qualifications: Experience: Minimum of 2 years in electrical technology operations or similar control systems role, preferably in energy storage Technical Skills: Familiarity with operational software platforms, ticketing/issue management systems, and data network communication protocols Analytical Abilities: Strong problem-solving skills with the ability to interpret complex data and make informed decisions. Communications: Excellent verbal and written communication skills to effectively collaborate with remote teams and customers. Preferred Qualifications: Industry Knowledge: Experience in energy storage systems, particularly with battery energy storage systems (BESS), energy management systems (EMS), supervisory control and data acquisition (SCADA) systems. Certifications: Relevant certifications in electrical technology, BESS, or other management and controls systems Technical Proficiency: firm understanding of networking and cybersecurity principles as they relate to battery and energy systems Education: Associates Degree, or 2 yrs equivalent experience in electrical technology, electronics, or related field

Network Help Desk Support Note: this is a part time role The Network Help Desk Support role is responsible for providing first\-level technical assistance and troubleshooting for network\-related issues. This position acts as the initial point of contact for users experiencing connectivity, hardware, software, or security problems. The ideal candidate has strong communication skills, a solid understanding of networking fundamentals, and a customer\-focused mindset. Key Responsibilities · Provide first\-line support for network issues via phone, email, chat, or ticketing system. · Diagnose and resolve basic network problems, including connectivity failures, login issues, and VPN troubleshooting. · Assist users with hardware and software configuration related to network access. · Monitor network alerts and escalate critical issues to Network Engineers or senior IT staff as necessary. · Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. · Assist in maintaining network equipment inventories and updating documentation. · Ensure user problems are resolved promptly while meeting service\-level agreements (SLAs). · Guide end\-users on best practices for network security and proper usage. · Collaborate with IT teams to improve processes and preventive measures. Required Skills & Qualifications · Associate's degree in IT, Computer Science, or related field (or equivalent experience). · Basic understanding of networking concepts (TCP\/IP, DNS, DHCP, LAN\/WAN, VPN). · Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk). · Strong problem\-solving and communication skills. · Familiarity with Windows, mac OS, and\/or Linux environments. · Ability to multitask and work effectively under pressure. · Preferred Qualifications · CompTIA Network+, A+, or similar certifications. · Experience with routers, firewalls, switches, or wireless access points. · Prior experience in IT support or customer service. If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the nation's fastest\-growing companies. "}}],"is Mobile":false,"iframe":"true","job Type":"Part time","apply Name":"Apply Now","zsoid":"668268639","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"5+ years"},{"field Label":"Salary","uitype":1,"value":"NA"},{"field Label":"City","uitype":1,"value":"New York"},{"field Label":"State\/Province","uitype":1,"value":"New York"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"10001"}],"header Name":"Network Help Desk Support","widget Id":"**********00072311","awli IntegId":"urn:li:organization:1324067","is JobBoard":"false","user Id":"**********00209003","attach Arr":[],"awli ApiKey":"771tbiwd9tzd3x","custom Template":"2","awli HashKey":"2698bcee6d3fc037e951f9279e5e39972eb99b71cb709887a69f41e7adecea06f95f968c8400cf92be8f27fcdf5bb56eabccf7ab689bc3e81d718beadc14389c","is CandidateLoginEnabled":true,"job Id":"**********26117047","FontSize":"15","google IndexUrl":"https:\/\/triforce\-inc.zohorecruit.com\/recruit\/ViewJob.na?digest=tm QIbOnWflDZ0S2pElxhAleKEQQ6O5KKl0Jn9slbMMU\-&embedsource=Google","location":"New York","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"74n94aca1a8df4ad7413cac341f372706a17a"}

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $85,000 - $95,000 if located in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 11 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Cisco Telephony, Microsoft Intune, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

Service Desk Systems Engineer Job ID: 21-12822 TECHNICAL SKILLS * -Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products -Advanced telephone and customer service skills -High energy and motivated -Superior verbal and written communication skills -The ability to overcome objections -Excellent time management/work organization skills -Strong attention to detail -Willingness to continually learn and obtain further development -Ability to successfully adapt to changing workload and time constraints. JOB DESCRIPTION * Will require to be on site three days a week every other week. SUMMARY Provide call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices. Log and track support calls into the department's call tracking system. Research and resolve tier 1 application and technical support issues. Escalate higher tiered support issues to appropriate IT departments for resolution. Ensure that all support calls are resolved and closed within established service levels. Follow up with end users to confirm that support issues have been addressed appropriately and within expected timeframe. Must be flexible to be able to handle other Service Desk task's. ESSENTIAL DUTIES 60% Provides call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices 20% Provide technical assistance to Service Desk Team members to resolve caller issues. 10% Responsible for documenting, tracking and monitoring assigned problems to ensure resolution in a timely manner 10% Responsible for follow up with end users to confirm support issues are resolved LEVEL BASED COMPETENCIES Level Based Competencies are to be designated based on job level and content. * Strong Communication skills (verbal & written) * Developing Decision Making skills * Good Collaboration skills * Strong Customer Focus (due to role) * Initiates Self Action some of the time * Developing Business Acumen * Developing Skills in Building Working Relationships and Team Work * Developing Stress Tolerance skills KNOWLEDGE, SKILLS & ABILITIES Technical knowledge/skills (entry, intermediate, advanced) * Strong PC and Windows Operating System skills * Strong PC Hardware skills * Strong knowledge and execution of IT Standards, Policies and Procedures * Good knowledge of Information Security Awareness * Strong knowledge of Systems, Applications, & Technologies * Active Directory * ServiceNow * Gsuite General knowledge/skills (entry, intermediate, advanced) * Strong communication/active listening skills * Strong customer service focus * Relies on extensive experience and judgment to plan and accomplish goals * Strong ability to Multi Task * Strong Analysis & Problem Solving Skills * Developing Adaptability EDUCATION/EXPERIENCE * Bachelor's Degree in Computer Science, Information Systems or other related field, 3 to 5 years experience in IT, or Associates Degree from a Technical Institution * 3 to 5 years of IT work experience including customer service and/or production support in a multi-platform environment * Job details *

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices. Manage Distributed File System (DFS) health, performance, and namespace changes Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage Provide resiliency event support (failover procedures) Apply load balancer knowledge for file services Incident management: Handle, resolve, and document incidents Participate in on-call rotation for operational support Wintel, DFS, NAS, load balancing, cloud storage (1Drive) Day-to-day operational support and documentation Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required Excellent knowledge of Windows File Services Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS) Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting Experience in permissions management and monitoring, optimizing and load balancing the performance Experience in incident management, high availability, disaster recovery, and regular failover testing Experience with CI/CD pipelines, DevOps practices, version control, and automated testing. Experience in effectively communicating with vendors Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud

We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: On-site System Support Specialist (Mid-Level) Duration: 24 months Work Location: US-NY-New York Openings: Multiple Openings *** Local candidates preferred*** Position Description/Responsibilities: Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity. Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience! These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions. Consider applying today as time is limited on these and other positions like it for the state of NY. Qualifications Position Requirements/Technical Skills: OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance. Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application Daily Tasks will include but are not limited to the following: Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application. Trouble shoot either via phone or while on-site application issues needing resolution. Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout. Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response. The ONE MANDATORY REQUIREMENT: You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months). You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer. You must be able to work without assistance. Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5. 36 months of experience providing actual on-site implementation assistance for a large scale automation effort. 36 months of experience in change management; planning and implementing change. 15 months of experience in implementing SACWIS systems in New York State or another state. 36 months of experience providing training and/or technical assistance in either a classroom or in a work environment. Bachelor's Degree. Additional Information ***local candidates preferred***

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description • Ensure accurate SAP inventories are maintained for all components. • Proper status segregation and storage of media lots. • Support the maintenance of an “audit ready” state of the ISO 8 Area • Timely response to all module requests. • Batch Records are properly kitted and staged based on production schedule. • All gowning materials in the ISO 8 area are maintained to adequate levels. • ISO 8 area has ample supply of non-inventory items • Logbooks entries are clear and complete. • Kanban system is utilized to ensure FIFO • Equipment cleaning is performed as required • Ensure Batch records are reviewed and corrected in a timely manner. Qualifications Skills: • 1-3years of related experience in cGMP/FDA regulated industry. Warehouse experience preferred. • SAP knowledge preferred Qualifications: • Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required. • Must be well organized, flexible and work with minimal supervision. • Ability to lift up to 50 lbs. • Alternate shifts, weekends and overtime will be required • Requires handling of chemicals such as corrosives, solvents & bio-hazardous Education: • High School Degree or GED equivalent. Additional Information For more information, Please contact: Sneha ************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Computer Tech Support Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support across NYC public schools. As a Computer Tech person, you will play a vital role in maintaining and troubleshooting technology-related issues within the school. Qualifications: Proficiency in computer systems and troubleshooting. Familiarity with Smart boards, printer configurations and laptop software updates. Strong problem-solving skills, with the ability to handle tech-related challenges independently. Excellent communication skills and a customer-service-oriented mindset. Prior experience in a similar tech support role is a plus. Responsibilities: Offer on-site assistance to address and resolve various technology-related challenges that may arise within a school building. Utilize your tech expertise to troubleshoot and find solutions to technical issues promptly, ensuring minimal disruption to classroom and office activities. Assist with basic computer-based classroom and office technology needs, ensuring that both teachers and staff can rely on smooth tech operations. Compensation & Benefits: Competitive pay rate of $27/hr with the opportunity to earn $30/hr* with a completion bonus. Education Champions will be required to attend a 1 hour Town hall event per quarter and complete asynchronous training prior to starting a school placement. Acknowledgment: PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap. Bonus based on starting and completing the program and maintaining a high internal Quality Score.

We're looking for a Technical Specialist II to join our IT team and deliver advanced technical support, system administration, and endpoint management across diverse computing environments. In this role, you'll collaborate with cross-functional teams to optimize systems, integrate modern technologies, and enhance end-user experiences while serving as a technical liaison for complex issues. This position is onsite in New York City, NY, five days per week. It is a 6-month contract role with potential for full-time conversion. What You'll Contribute * Provide advanced troubleshooting and diagnostics for Mac, Windows, and Ubuntu/Linux systems, addressing hardware and software issues. * Administer Active Directory, Azure AD, Intune, and cloud-based endpoint management tools to maintain secure and efficient operations. * Manage Level 1 and 2 Service Desk support, including ticket queues and onsite walk-up requests. * Create and update knowledgebase articles to support IT staff and end users. * Oversee administrator access for services such as AppleCare, GSX, cloud storage, remote access tools (TeamViewer, AnyDesk, BeyondTrust, Zoho, RDP), Azure, D365, and GlobalProtect. * Collaborate with networking teams for port activations, router troubleshooting, and physical network resets. * Act as an extension of IT security by performing security triage, virus scans, data storage and disposal, and compliance enforcement on endpoint devices. * Support AV systems, conferencing technologies, and VoIP solutions as needed. * Participate in IT and research initiatives, offering technical insight during planning and deployment phases. * Engage with vendors and research staff as a technical liaison for advanced issues. * Perform other IT-related duties as assigned within scope. What You're Good At * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 2-4 years of professional IT support experience in business, academic, or research environments. * Strong proficiency in Windows, mac OS, and Ubuntu/Linux, including installation, configuration, and maintenance. * Broad technical knowledge across infrastructure, networking, endpoint security, and mobile device management. * Skilled in Active Directory, Azure AD, Intune, and cloud-based technologies. * Solid understanding of TCP/IP networking and LAN troubleshooting. * Familiarity with ITIL principles and ability to apply them in service delivery. * Excellent organizational, multitasking, and communication skills. * Familiarity with AV systems, conferencing technologies, and VoIP solutions. * Exposure to lab or research environments and strong study acumen preferred. * Commitment to continuous learning and staying current with emerging technologies. * Ability to lift up to 50 lbs occasionally. The hourly pay rate for this position is $30-35. Hourly pay is determined based on qualifications and relevant years of experience. About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ************ EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. **Job responsibilities** + Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm + Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices. + Manage Distributed File System (DFS) health, performance, and namespace changes + Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage + Provide resiliency event support (failover procedures) + Apply load balancer knowledge for file services + Incident management: Handle, resolve, and document incidents + Participate in on-call rotation for operational support + Wintel, DFS, NAS, load balancing, cloud storage (1Drive) + Day-to-day operational support and documentation **Required qualifications, capabilities, and skills** + 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required + Excellent knowledge of Windows File Services + Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS) + Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities + Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting + Experience in permissions management and monitoring, optimizing and load balancing the performance + Experience in incident management, high availability, disaster recovery, and regular failover testing + Experience with CI/CD pipelines, DevOps practices, version control, and automated testing. + Experience in effectively communicating with vendors **Preferred qualifications, capabilities, and skills** + Experience with one or more general purpose programming languages and/or automation scripting + Working understanding of public cloud JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Jersey City,NJ $114,000.00 - $155,000.00 / year