Technical support technician jobs in Federal Way, WA

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths - values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing: As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office. * Respond to IT service requests via phone, email, or ticketing systems * Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals * Install, configure, and support operating systems (Windows, mac OS, Linux) and applications (Microsoft Office, email clients, collaboration tools) * Assist with password resets, user account provisioning, and access permissions * Record issues, resolutions, and escalate complex problems to higher-level support teams * Provide clear communication and maintain a professional, helpful attitude with end users * Perform routine updates, patches, and preventive maintenance tasks Required Skills: * 5+ years of IT support experience * Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications * Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps * Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users * Customer service orientation: Patience and empathy when assisting users * Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician #LI-Onsite Total Compensation and Benefits Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation. This is a non-exempt hourly role. Hourly Pay Rate $30-$40 USD Benefits Our total compensation package includes benefits, including but not limited to: * Medical, Dental, and Vision plans for employees and their families * 31 Days of PTO (21 vacation days and 10 sick days) * 10 Paid holidays, plus company-wide winter break * Up to 5% employer 401(k) match * Short term disability, long term disability, and life insurance * Paid parental leave and support (up to 16 weeks) * Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.

Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: * High school diploma or equivalent required. * Technology degree or certification recommended * A+ or N+ or other MCDST track certification recommended or equivalent experience * WA State driver's license * Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): * Technical Support Specialist - 2025.pdf

Details: The IT Support Specialist provides frontline technical support, manages the lifecycle of employee devices, and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices, while also assisting remote employees. Responsibilities include employee onboarding/offboarding, network troubleshooting, and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity. Details: Essential DutiesHelpdesk Support Monitor the IT support inbox and ticketing system, responding to issues promptly. Resolve login/password resets, MFA re-enrollments, and Microsoft 365 application issues (Teams, Outlook, OneDrive). Troubleshoot laptops, printers, docking stations, webcams, monitors, and conference room AV. Document fixes with clear, user-friendly explanations. Escalate advanced or security-related issues to the Systems & Security Specialist. Device Lifecycle Management Track and manage laptop and phone inventory across multiple sites. Order, stage, configure, secure, and deploy devices with proper approvals. Ship equipment to remote staff or deliver/install onsite. Process device returns, reimage for reuse, and ensure proper recycling/disposal of retired equipment. Onboarding & Offboarding Prepare and configure laptops/phones for new hires; ship or set up in person. Conduct first-day IT orientation (logins, MFA, system introductions). Partner with HR and managers for smooth transitions. Collect and reimage equipment during offboarding, and promptly disable access and accounts. Field & Regional Support Provide onsite IT support during regular visits to headquarters and regional offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage). Act as dedicated IT presence during visits for hands-on troubleshooting. Perform routine equipment checks (conference rooms, network hardware, shared workstations). Coordinate with local leaders on office technology needs. Support office expansions, moves, or technology upgrades. Documentation & Backup Maintain records for device staging, shipping, and troubleshooting. Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual). Cross-train on Microsoft 365 administration (password resets, group creation, license assignments). Provide backup coverage for provisioning and access management. Networking & Connectivity Install, configure, and troubleshoot Wi-Fi (Peplink, eero) at regional offices. Partner with ISPs and vendors on internet or bandwidth issues. Provide basic support for office telephony (RingCentral phones, apps, headsets). Ensure conference rooms and collaboration spaces remain fully functional. Shared Team Responsibilities Provide backup coverage across IT functions to ensure continuity. Keep IT documentation accurate and updated. Travel as needed to regional offices to provide support. Participate in quarterly cross-training to balance team skill sets. Relevant ExperienceTechnical Support / Helpdesk (2-4 years) Tier 1 or Tier 2 helpdesk experience resolving end-user issues. Hands-on troubleshooting of laptops, phones, AV, and peripherals. Experience working with a ticketing system. Device Lifecycle & Asset Management (1-3 years) Deploying and securing laptops/phones. Managing inventory across multiple offices. Handling device returns, reimaging, and disposal. Networking & Connectivity (1-2 years) Basic network hardware troubleshooting (routers, Wi-Fi, access points). Partnering with ISPs/vendors for service issues. Exposure to VoIP systems (RingCentral or similar). Onboarding & Offboarding (1-3 years) Preparing devices and accounts for new hires. Delivering IT orientation for new employees. Coordinating device collection and account deactivation for offboarding. Regional / Field IT Support (1-2 years) Providing in-person support in office environments. Supporting remote or satellite offices. Assisting with IT setups, relocations, and upgrades. Cloud & Collaboration Tools Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Familiarity with MFA, password resets, and basic administration. Experience with AV and conference room systems. Pay Range: $34.00 - $37.00 per hour

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Join the Pack at Pet Food Experts! With a rich history spanning more than 80 years, Pet Food Experts has grown from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 independent pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. With continued growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. The Help Desk Technician is responsible for manning the IT helpdesk and assisting all Pet Food Experts' end-users, both on site and remotely with day-to-day IT requirements, providing tier 1 help desk and desktop support, and escalating to System Administrators as needed, to support the Information Technology department initiatives. This position requires a candidate with 1-2 years' experience in IT in order to support existing and future IT growth. Duties consist of working with the IT staff to support end-user needs, desktop and office applications, supporting end-user software and hardware needs, both remotely and hands on. Schedule: * Tuesday-Saturday: Full-time, On-Site. Some after hours and on-call required. What You'll Do * Support all end-user related issues. * Manage help desk ticketing system * Meet SLA level of service for help desk * Assign/Escalate tickets to appropriate IT support personnel as needed * Assist IT System Administrators with software and hardware installs * Setup New hire laptops and greet them on first day * Administer, install and troubleshoot windows operating systems * Coordinate with System Admin to update Laptop builds and procedures * Configure software and resolve technical problems. * Support end-user technology needs, including email printing and application services * Documentation of policies and procedures as well as end-user guides and training materials * Work with facilities to ensure end-users have an acceptable working environment. * Represent IT Department in a positive and supportive manner, demonstrating support for and serving as an example of service excellence by responding promptly to end user concerns or requests * Report to IT Manager while working closely with a small team of likeminded IT Support Staff * Provide details of system service levels, maintenance, system downtime, turnaround and response times * Provide metrics for capacity management purposes * Participate in and recommend enhancements to systems as needed * Provide guidance/experience with ticketing system to end users * Perform upgrades as required What We're Looking For * 1-2 years of experience in windows 11 support * Associates degree or equivalent training in Computer Science, Computer Engineering or related technology skills * Good understanding of Network fundamentals * Experience with Microsoft Office and Google Workspaces * Effective written and verbal skills * Able to take direction as well as the desire to take initiative * Able to work with hands for minor facility repair/improvement needs The Perks of Being Part of the PFX Pack! We know that happy, supported employees make the best teammates-so we've got you covered with some seriously great benefits! * Full Benefits Package - Medical, dental, and vision to keep you feeling your best. * Paid Parental Leave - Supporting you in every stage of life-furry babies and human ones! * Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings. * Education Assistance Program - Invest in yourself, and we'll help with the cost! Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.

About SEIU 775 SEIU 775 represents more than 55,000 long-term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775's mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world. About This Role This position will be responsible for user support and customer service on company supported computer applications, computer and telecom hardware, and platforms, troubleshooting problems and advising on the appropriate action. This position requires that you have excellent communication skills, ability to work with people from diverse backgrounds/cultures, ability to work independently, and willingness to work sometimes long and irregular hours. SEIU needs problem solvers with attention to detail, strong customer service orientation, and the ability to adapt to new situations and requirements with ease and grace. This position requires hands-on well-rounded support level knowledge of Microsoft Windows 11, Microsoft Office apps, Adobe apps, wireless networking, device connectivity, and the ability to troubleshoot any number of other variables from an IT perspective. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions : End-user support for local and remote users End-user training Working in a ticketing system, following ticket routing, notation, and escalation processes End-user onboarding/transfer/offboarding Installation, setup, maintenance, and repair of computer hardware Installation, maintenance, and administration of computer software Setup, troubleshooting, and maintenance of Organizer tablets IT inventory administration including regular inventory tracking, annual audit, and recycling Contributing to IT Documentation Performing AV administration and troubleshooting including Zoom/Zoom Rooms, Teams, projectors, and sound equipment Performing printer, copier, and scanner maintenance and troubleshooting Helping with event technology including setup/teardown/IT Support, onsite and offsite Contributing to continuing improvement efforts in DTech May be required to do political work for candidates and member political education as part of job duties. Other duties as assigned. Skills & Abilities : Ability to read, understand, and follow written technical policies and procedures Ability to write professional-level reports, emails, chat messages, and process manuals Ability to effectively and respectfully present information and respond to questions from staff and members Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to remain calm and centered on the task of assisting our users in the face of shifting priorities and workload-related stress Working knowledge of Office 365, SharePoint; Internet, Microsoft Office, file and print servers, networking basics (DNS, DHCP) Minimum Qualifications : (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job may be considered.) Associates Degree in computer science; or one to three (1-3 years related experience and/or training; or equivalent combination of education and experience Working knowledge of fundamental operations of relevant software, hardware, and other equipment Knowledge and experience of customer service practices Related experience and training Preferred Qualifications Microsoft, CompTIA, or Google IT Support Professional certifications. Basic knowledge of Windows servers, Office 365, Exchange, VPN technology, Firewalls, Virtual Machines, and managed wireless networks. Typical Working Conditions : The typical working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, requirements include: Professional office environment with regular interaction with end users across multiple departments Frequent support of both on-site and remote staff through ticketing systems, phone, chat, email, and virtual platforms Work involves troubleshooting a broad range of hardware, software, networking, and AV issues in a fast-paced, service-oriented environment Requires flexibility to manage shifting priorities, urgent technical issues, and multiple simultaneous support requests Occasional evening and weekend work to support events, system maintenance, upgrades, or urgent troubleshooting needs Regular collaboration with IT team members to resolve escalated issues, maintain documentation, and support departmental projects Work involves handling sensitive information and requires strict adherence to privacy, security, and professional conduct standards May be required work outside of normal business hours to include weekends, evenings, holidays, etc. Physical Working Conditions : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, requirements include: Work performed at a desk or workstation for extended periods involving heavy computer and screen use Regular movement throughout office spaces to install, maintain, or troubleshoot equipment such as computers, printers, phones, and AV systems Occasional lifting, carrying, or moving equipment up to 40 pounds (e.g., desktops, monitors, printers, event tech equipment) Event support may require standing, walking, bending, and equipment setup/teardown in offsite or large venue environments Exposure to typical office noise levels and frequent use of phones, headsets, and AV hardware Occasional travel to remote offices or event sites may be required Compensation : Providing current or previous salary information is optional and will not be factored into hiring decisions. Prospective Employees covered by the CBA can request a copy of the wage scale, the CBA, and any current relevant MOUs upon application to the position. This position is full-time, exempt. This position is not included in the Bargaining Unit. Pay ranges from $35.43 - $44.25 per hour. Benefits include vacation, holiday, and sick leave benefits, fully employer paid health, dental, vision, and life insurance, defined benefit pension plan, and optional 401(k), WFH credit, pet insurance, and more. Women and diversity candidates strongly encouraged to apply . AFFIRMATIVE ACTION EMPLOYER SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Launch is dedicated to ensuring a brilliant start for all children. Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities. Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives. The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch. Essential Job Functions IT hardware & software mgmt. support Assist in maintaining Launch's various software systems including: 8x8, Procare, Dashlane, Adobe Sign, Jira & QB Assist w/ inventory and collective site data Hardware-Desktop setup/support; Windows PC's / Android Devices Work with staff to assess, document; then fix or update current tech hardware, software, etc. Create new users in Active Directory & Microsoft 365 Work in Microsoft 365 Admin center IT infrastructure development and process management support (incl. App. & Data Mgmt. support) Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs. Help update and maintain Launch's various systems (Procare, QB, 8x8, etc.) Support IT Policy & Procedure and SOP development - which guides the framework for all Launch IT processes, trainings and resources Convert, modify and/modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.) End-User Implementation & Training Support Help with IT onboarding, offboarding, records, etc. w/ 8x8 phone units, software & hardware Utilize an IT ticketing system to intake and manage end-user issues Support coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies/SOPs directly with staff General ‘tech help' for incoming 1st +2nd tier tickets IT Onboarding for new Launch staff Other duties as assigned: which may include data entry and particular IT documentation as directed, project support, and other needs Qualifications Minimum Education, Experience & Training Equivalen t Some advanced education/credits in Information Technology Certification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Good, practical knowledge of IT systems, networking, IP configurations, etc. Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills. Good fundamental knowledge of Office 365 applications including Teams and SharePoint Base Knowledge of Microsoft Active Directory (adding users/editing/groups/etc.) Able to work flexible hours and have reliable transportation a must Knowledge of WordPress and website support a plus Knowledge, Skills & Abilities Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment. Exceptional organizational and time management skills Self-sufficient with the ability to adapt to a changing environment with a sense of urgency. A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management. Ability to effectively prioritize and handle multiple tasks. Excellent verbal and written communication skills Excellent customer service and organizational skills Open to learning about new software and systems Conditions of Employment Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check Must attend any required training The statements contained in this job description reflect general details as necessary to describe the principal functions of the job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry. Summary The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles. Essential functions of the job Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according to company procedures Complete assigned training materials and blueprints on the ConnectWise University Work through project tickets and phases in ConnectWise as assigned by a Project Manager Enter all work as service or project tickets into ConnectWise Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job. Other duties as assigned. Competencies: To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position. Customer Focus : The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction. Communication Skills -Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately. Problem-Solving Skills : The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues. Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks. Adaptability -The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required. Skills and abilities Ability and desire to provide exceptional customer service Ability to act with a sense of urgency while paying attention to detail Ability to multi-task effectively and thrive in a fast-paced environment Ability to communicate in a positive, effective, and efficient manner Ability to work independently and as part of a team Ability to prepare, organize, and present information to groups of people Ability to match solutions to prospective client needs Ability to work after-hours and on-call shifts Technical skillset in hardware setup and troubleshooting Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.) Proficient with typing, use of Microsoft Office Applications, and the Internet Qualifications: Minimum of one (1) year of experience in an IT bench, support, or consulting role Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting Minimum of one (1) year of experience providing excellent exceptional service directly to end users A BA/BS in related field is preferred One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred Must have reliable transportation To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees. Math Skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions. Computer Skills Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required. Physical requirements essential to perform the duties of the job Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid Frequently operates a motor vehicle while traveling to client site Frequently exposed to outside elements when traveling to client site Frequently sits and/or stands for long periods Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting Frequently work in a well-lit, tempered room Frequently views the computer to perform duties Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc. Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form. Competitive Benefits Package Include: Medical Insurance Dental/Vision Insurance Life Insurance Flexible Spending Account Options Supplemental insurance 401K with company match Profit Sharing upon goal attainment Paid Time Off Paid Holidays Ongoing training opportunities Must have reliable transportation and pass pre-employment screening. Equal Opportunity Employer Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience. Note:This is a floater role with no set schedule.Must be available for nights and weekends. Duties include: Provide Exceptional Customer Service Proactively pursue break/fix tickets Working IT services tickets as needed Break/Fix for Desktops & Laptops Assist with Mobile Devices Break/Fix Ticket, Baggage Printers Installing new computers, displays, and IT equipment as needed Minimum Qualifications (Knowledge, Skills, and Abilities): Knowledge of how to build and troubleshoot desktop and laptop hardware Knowledge of installing Windows and software. Knowledge of troubleshooting printers and other peripherals. Excellent communication skills and customer service orientation. Strong work ethic. Ability to handle multitasking. Ability to communicate and interact with all staff and customers. Ability to speak and write English fluently. QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 2-year previous experience preferred Any Microsoft MCP or higher, CompTia A+, CompTia Net+ General Expectations: Maintain established dress code Maintain a professional attitude at all times Follow all company policies and procedures Maintain and submit accurate time cards and work sheets Help maintain a clean and safe work area Accurately complete necessary paperwork Communicate with customers courteously and helpfully Work with all staff as required Self-starter Benefits include: Dental insurance Health insurance Vision insurance Paid Time Off 401(k) Cell phone stipend please do not call the Company as we will reach out to you for inquiries Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Bellevue, WAand they are in need of a Help Desk SupportLevel III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Bellevue, WA

Benefits U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Desktop Support Technician is part of an internal Denali team responsible for providing technical support and deployment services. Essential Functions: * Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues * Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals * Documents, maintains, upgrades, or replaces hardware and software systems * Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment * Remote moderately complex desk-side technical support including remote control of end-users' devices * Research and provide recommendations for technical upgrades and changes to end-user devices and systems * Assist with the creation and maintenance of technical and user documentation * Communicate status updates to customer and coordination/project management resources * Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, VIOP phones, printers and warehouse scanning. Must be comfortable working in various working conditions including configuration, office, warehouse, and data center environments. Work shifts are daytime business hours. Rarely, there may be planned projects that happen outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed). Physical Demands: This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support. Required Education and Experience: * High School Diploma is Required * 3 - 5 Years of Experience Qualifications: * Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment * MS Office, and other software application setups, upgrades, and troubleshooting * Ticket management utilizing trouble ticket tracking applications * Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory * Printer support and maintenance * Mastery of Desktop Support Technician I job duties * Superior customer service skills. Excellent verbal, written, and interpersonal skills * Ability to work independently with minimal supervision as needed * AA degree in an IT-related field is strongly preferred. High school diploma is required * An A+, MCP, and/or MCDST Certification strongly desired * Experience in a Macintosh environment is a plus AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

Requirements Operational Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system) Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues. Accurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided. Identify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction. Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support. Configure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting. Assist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies. Perform other duties and tasks assigned. Background & Qualifications Formal Education & Certification Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus Knowledge & Experience Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets] Deep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS] Extensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line] Working knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools] Demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Personal Attributes Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team-oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Exhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions. Ability to understand issues and make systematic and rational judgments based on relevant information. Demonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues. Self-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience in supporting a diverse range of users with a variety of technical skills. Capable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity. Salary Description $28-$33/hr

Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time

The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in resolving technical problems relating to workstations and the use of networked systems. Typical work includes assisting users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems. Working with other Support Desk staff they support our staff and faculty, and support the ongoing mission and strategic plan of the client. Responsibilities: This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team. Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service. Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems. Assist faculty's use of classroom instructional technologies. Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System. Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems. Provide technical assistance and training to Faculty, Staff, and Students one on one. Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices. REQUIREMENTS: One year of experience involving the use of computerized information systems or equivalent education/experience. Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint. Ability to work responsibly with or without direct supervision to accomplish assigned tasks. Can work with a wide range of individuals and personalities. Good professional written and oral communications skills. Willing to learn new software packages and technologies. DESIRED: Technical support experience in the Higher Education or Medical industry. Skills Requested: Other Details: Schedule- 50%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Campus Estimated Duration of Assignment- 01/29/18 - 04/30/18 Pay: $19 per hour

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we ve expanded to 30+ branches across 11 western states including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are currently seeking a Network Technician with a passion for technology at our branch in Seattle,WA. Our ideal candidate will be energetic, have experience with problem-solving, and have the ability to meet urgent deadlines while maintaining accuracy. Essential Job Duties Connecting/installing office equipment to our customer's network Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc. Ensuring customer satisfaction Remote troubleshooting and diagnosis of network connectivity issues Qualifications Professional networking Net + Good understanding of Windows Server environments (SBS,2008 R2 & 2012R2) Advanced knowledge of networking protocols and concepts (Routing, Ports, TCP/IP, Network analysis tools) Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, Windows 10, and other mainstream Microsoft applications Proficient with all Apple products Strong communication skills and ability to work cohesively with clients Ability to travel locally to different clients Benefits Advancement and growth into leadership roles Team-player environment DOE: $22-24/ HR Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA programs Company car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger. #Li-Onsite

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $25.50/Hour

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we've expanded to 30+ branches across 11 western states-including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are currently seeking a Network Technician with a passion for technology at our branch in Seattle,WA. Our ideal candidate will be energetic, have experience with problem-solving, and have the ability to meet urgent deadlines while maintaining accuracy. Essential Job Duties Connecting/installing office equipment to our customer's network Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc. Ensuring customer satisfaction Remote troubleshooting and diagnosis of network connectivity issues Qualifications Professional networking Net + Good understanding of Windows Server environments (SBS,2008 R2 & 2012R2) Advanced knowledge of networking protocols and concepts (Routing, Ports, TCP/IP, Network analysis tools) Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, Windows 10, and other mainstream Microsoft applications Proficient with all Apple products Strong communication skills and ability to work cohesively with clients Ability to travel locally to different clients Benefits Advancement and growth into leadership roles Team-player environment DOE: $22-24/ HR Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA programs Company car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite