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  • IT Support Specialist

    Helion 3.7company rating

    Technical support technician job in Everett, WA

    We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths - values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing: As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office. * Respond to IT service requests via phone, email, or ticketing systems * Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals * Install, configure, and support operating systems (Windows, mac OS, Linux) and applications (Microsoft Office, email clients, collaboration tools) * Assist with password resets, user account provisioning, and access permissions * Record issues, resolutions, and escalate complex problems to higher-level support teams * Provide clear communication and maintain a professional, helpful attitude with end users * Perform routine updates, patches, and preventive maintenance tasks Required Skills: * 5+ years of IT support experience * Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications * Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps * Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users * Customer service orientation: Patience and empathy when assisting users * Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician #LI-Onsite Total Compensation and Benefits Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation. This is a non-exempt hourly role. Hourly Pay Rate $30-$40 USD Benefits Our total compensation package includes benefits, including but not limited to: * Medical, Dental, and Vision plans for employees and their families * 31 Days of PTO (21 vacation days and 10 sick days) * 10 Paid holidays, plus company-wide winter break * Up to 5% employer 401(k) match * Short term disability, long term disability, and life insurance * Paid parental leave and support (up to 16 weeks) * Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.
    $30-40 hourly 32d ago
  • Technical Support Specialist

    Lake Washington School District 4.8company rating

    Technical support technician job in Redmond, WA

    Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: * High school diploma or equivalent required. * Technology degree or certification recommended * A+ or N+ or other MCDST track certification recommended or equivalent experience * WA State driver's license * Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): * Technical Support Specialist - 2025.pdf
    $36.3 hourly 33d ago
  • IT Support Specialist

    Motive Companies 4.3company rating

    Technical support technician job in Kent, WA

    Details: The IT Support Specialist provides frontline technical support, manages the lifecycle of employee devices, and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices, while also assisting remote employees. Responsibilities include employee onboarding/offboarding, network troubleshooting, and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity. Details: Essential DutiesHelpdesk Support Monitor the IT support inbox and ticketing system, responding to issues promptly. Resolve login/password resets, MFA re-enrollments, and Microsoft 365 application issues (Teams, Outlook, OneDrive). Troubleshoot laptops, printers, docking stations, webcams, monitors, and conference room AV. Document fixes with clear, user-friendly explanations. Escalate advanced or security-related issues to the Systems & Security Specialist. Device Lifecycle Management Track and manage laptop and phone inventory across multiple sites. Order, stage, configure, secure, and deploy devices with proper approvals. Ship equipment to remote staff or deliver/install onsite. Process device returns, reimage for reuse, and ensure proper recycling/disposal of retired equipment. Onboarding & Offboarding Prepare and configure laptops/phones for new hires; ship or set up in person. Conduct first-day IT orientation (logins, MFA, system introductions). Partner with HR and managers for smooth transitions. Collect and reimage equipment during offboarding, and promptly disable access and accounts. Field & Regional Support Provide onsite IT support during regular visits to headquarters and regional offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage). Act as dedicated IT presence during visits for hands-on troubleshooting. Perform routine equipment checks (conference rooms, network hardware, shared workstations). Coordinate with local leaders on office technology needs. Support office expansions, moves, or technology upgrades. Documentation & Backup Maintain records for device staging, shipping, and troubleshooting. Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual). Cross-train on Microsoft 365 administration (password resets, group creation, license assignments). Provide backup coverage for provisioning and access management. Networking & Connectivity Install, configure, and troubleshoot Wi-Fi (Peplink, eero) at regional offices. Partner with ISPs and vendors on internet or bandwidth issues. Provide basic support for office telephony (RingCentral phones, apps, headsets). Ensure conference rooms and collaboration spaces remain fully functional. Shared Team Responsibilities Provide backup coverage across IT functions to ensure continuity. Keep IT documentation accurate and updated. Travel as needed to regional offices to provide support. Participate in quarterly cross-training to balance team skill sets. Relevant ExperienceTechnical Support / Helpdesk (2-4 years) Tier 1 or Tier 2 helpdesk experience resolving end-user issues. Hands-on troubleshooting of laptops, phones, AV, and peripherals. Experience working with a ticketing system. Device Lifecycle & Asset Management (1-3 years) Deploying and securing laptops/phones. Managing inventory across multiple offices. Handling device returns, reimaging, and disposal. Networking & Connectivity (1-2 years) Basic network hardware troubleshooting (routers, Wi-Fi, access points). Partnering with ISPs/vendors for service issues. Exposure to VoIP systems (RingCentral or similar). Onboarding & Offboarding (1-3 years) Preparing devices and accounts for new hires. Delivering IT orientation for new employees. Coordinating device collection and account deactivation for offboarding. Regional / Field IT Support (1-2 years) Providing in-person support in office environments. Supporting remote or satellite offices. Assisting with IT setups, relocations, and upgrades. Cloud & Collaboration Tools Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Familiarity with MFA, password resets, and basic administration. Experience with AV and conference room systems. Pay Range: $34.00 - $37.00 per hour
    $34-37 hourly 60d+ ago
  • IT Helpdesk Technician

    Us Tech Solutions 4.4company rating

    Technical support technician job in Seattle, WA

    Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-57k yearly est. 9h ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Technical support technician job in Tacoma, WA

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $31k-41k yearly est. 7d ago
  • Help Desk Technician

    Kelley Create

    Technical support technician job in Kent, WA

    Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry. Summary The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles. Essential functions of the job Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according to company procedures Complete assigned training materials and blueprints on the ConnectWise University Work through project tickets and phases in ConnectWise as assigned by a Project Manager Enter all work as service or project tickets into ConnectWise Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job. Other duties as assigned. Competencies: To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position. Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction. Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately. Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues. Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks. Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required. Skills and abilities Ability and desire to provide exceptional customer service Ability to act with a sense of urgency while paying attention to detail Ability to multi-task effectively and thrive in a fast-paced environment Ability to communicate in a positive, effective, and efficient manner Ability to work independently and as part of a team Ability to prepare, organize, and present information to groups of people Ability to match solutions to prospective client needs Ability to work after-hours and on-call shifts Technical skillset in hardware setup and troubleshooting Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.) Proficient with typing, use of Microsoft Office Applications, and the Internet Qualifications: Minimum of one (1) year of experience in an IT bench, support, or consulting role Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting Minimum of one (1) year of experience providing excellent exceptional service directly to end users A BA/BS in related field is preferred One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred Must have reliable transportation To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills: Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees. Math Skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions. Computer Skills Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required. Physical requirements essential to perform the duties of the job Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid Frequently operates a motor vehicle while traveling to client site Frequently exposed to outside elements when traveling to client site Frequently sits and/or stands for long periods Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting Frequently work in a well-lit, tempered room Frequently views the computer to perform duties Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc. Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form. Competitive Benefits Package Include: Medical Insurance Dental/Vision Insurance Life Insurance Flexible Spending Account Options Supplemental insurance 401K with company match Profit Sharing upon goal attainment Paid Time Off Paid Holidays Ongoing training opportunities Must have reliable transportation and pass pre-employment screening. Equal Opportunity Employer Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $38k-66k yearly est. Auto-Apply 60d+ ago
  • IT Airport Technician

    Reliant 4.0company rating

    Technical support technician job in Seattle, WA

    We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience. Note:This is a floater role with no set schedule.Must be available for nights and weekends. Duties include: Provide Exceptional Customer Service Proactively pursue break/fix tickets Working IT services tickets as needed Break/Fix for Desktops & Laptops Assist with Mobile Devices Break/Fix Ticket, Baggage Printers Installing new computers, displays, and IT equipment as needed Minimum Qualifications (Knowledge, Skills, and Abilities): Knowledge of how to build and troubleshoot desktop and laptop hardware Knowledge of installing Windows and software. Knowledge of troubleshooting printers and other peripherals. Excellent communication skills and customer service orientation. Strong work ethic. Ability to handle multitasking. Ability to communicate and interact with all staff and customers. Ability to speak and write English fluently. QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 2-year previous experience preferred Any Microsoft MCP or higher, CompTia A+, CompTia Net+ General Expectations: Maintain established dress code Maintain a professional attitude at all times Follow all company policies and procedures Maintain and submit accurate time cards and work sheets Help maintain a clean and safe work area Accurately complete necessary paperwork Communicate with customers courteously and helpfully Work with all staff as required Self-starter Benefits include: Dental insurance Health insurance Vision insurance Paid Time Off 401(k) Cell phone stipend please do not call the Company as we will reach out to you for inquiries Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance
    $29k-61k yearly est. 9d ago
  • IT and Maximo Support Specialist

    Skookum Contract Services 4.3company rating

    Technical support technician job in Silverdale, WA

    Type: Exempt Work Schedule: Full-time Compensation: $85,450.00 - $89,516.45/annually (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.) Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Full-Time benefits of an IT Support and Technician at Tessera include: Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Tessera is seeking a professional and customer-focused IT and Maximo Support Specialist to provide day-to-day technical support to site users across IT hardware, networking, and core business systems, including Maximo, EZMAX, and Workday. A significant focus of this role involves supporting Field Technicians by ensuring high availability and optimal performance of EZMAX on iPad devices-helping keep field operations efficient, connected, and productive. Typical duties include but are not limited to: Works with central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users - enabling high productivity. IT Devices include but not limited to computers, iPADs, iPhones, printers, scanners. Works closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets. Supports IBM Maximo mobility (EZMaxMobile) for all users including device support and configuration, training, and ownership of reported issues. Responsible for resolving issues directly, or through coordination with the Maximo Programmer/Analyst team. Understands core IBM Maximo applications and can provide support to mobile and desktop users. Identifies Tier 2 issues and opportunities and escalates to the Maximo Programmer/Analyst team. Owns status of reported issues until resolved. Understands IBM Maximo based reports and MS Power BI development. Works with CFT RVP and functional leaders to identify required changes. Can build and maintain basic MS Power BI reports and dashboards. Responsibilities include development and presentation of training curriculum tailored to specific software modules, product functions and user needs. Leverage innovation, data management and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance the user experience. Qualifications: Bachelor's degree in Computer Science or similar filed required; Three years of increasingly responsible experience with the use and development of Computerized Maintenance Management System (CMMS) / Enterprise Resource Planning (ERP) Software Minimum 3 years' experience in Informational Technology. CompTIA A+ Certification required. IT/Network Cerifcation preferred. An equivalent combination of education and experience can be considered. Working knowledge of desktop and laptop computers, mobile devices, operating systems, software and applications, email, phone and security systems, printing and network connectivity in a Microsoft Windows environment. Physical Requirements: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. Must be able to lift and/or move up to 20 pounds. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required. Must have the perseverance to work effectively under pressure for extended periods of time. Requirements: A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance. Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: **************************** Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position. *** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: **************************** Per our government contract, 2.7.2.6, “No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of U.S. citizenship is furnished.” To Apply: Visit our website at *************** to complete an application. Current Employees: need to log into their Workday to apply through the Jobs Hub . Please reach out to your Recruiter if you need assistance. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. If you require an accommodation or support, please contact us at ************** ext. 349, or email **********************. Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify
    $85.5k-89.5k yearly Auto-Apply 20d ago
  • Desktop Support Technician II

    Denali Advanced Integration 3.4company rating

    Technical support technician job in Redmond, WA

    Benefits U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Desktop Support Technician is part of an internal Denali team responsible for providing technical support and deployment services. Essential Functions: * Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues * Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals * Documents, maintains, upgrades, or replaces hardware and software systems * Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment * Remote moderately complex desk-side technical support including remote control of end-users' devices * Research and provide recommendations for technical upgrades and changes to end-user devices and systems * Assist with the creation and maintenance of technical and user documentation * Communicate status updates to customer and coordination/project management resources * Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, VIOP phones, printers and warehouse scanning. Must be comfortable working in various working conditions including configuration, office, warehouse, and data center environments. Work shifts are daytime business hours. Rarely, there may be planned projects that happen outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed). Physical Demands: This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support. Required Education and Experience: * High School Diploma is Required * 3 - 5 Years of Experience Qualifications: * Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment * MS Office, and other software application setups, upgrades, and troubleshooting * Ticket management utilizing trouble ticket tracking applications * Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory * Printer support and maintenance * Mastery of Desktop Support Technician I job duties * Superior customer service skills. Excellent verbal, written, and interpersonal skills * Ability to work independently with minimal supervision as needed * AA degree in an IT-related field is strongly preferred. High school diploma is required * An A+, MCP, and/or MCDST Certification strongly desired * Experience in a Macintosh environment is a plus AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $36k-42k yearly est. 22d ago
  • Technical Support Specialist II (Desktop Support)

    Valley Medical Center 3.8company rating

    Technical support technician job in Renton, WA

    VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.
    $43k-60k yearly est. 50d ago
  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Olympia, WA

    Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $38k-67k yearly est. 15d ago
  • Helpdesk Specialist II

    Randys Worldwide 4.1company rating

    Technical support technician job in Everett, WA

    Requirements Operational Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system) Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues. Accurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided. Identify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction. Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support. Configure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting. Assist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies. Perform other duties and tasks assigned. Background & Qualifications Formal Education & Certification Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus Knowledge & Experience Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets] Deep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS] Extensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line] Working knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools] Demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Personal Attributes Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team-oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Exhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions. Ability to understand issues and make systematic and rational judgments based on relevant information. Demonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues. Self-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience in supporting a diverse range of users with a variety of technical skills. Capable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity. Salary Description $28-$33/hr
    $28-33 hourly 45d ago
  • Manager, Maintenance Support Services

    The Hertz Corporation 4.3company rating

    Technical support technician job in Olympia, WA

    The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $65k yearly 15d ago
  • Help Desk / Computer Support Technician 2

    Triplenet Technologies

    Technical support technician job in Seattle, WA

    Computing resources comprise a complex networked environment, including both administrative and instructional applications, some of which are in off-campus locations. Seeking an experienced specialist to serve as a team player within IT. Our environment currently includes 500+ devices and 50+ servers with heavy concurrent use. The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative representatives for academic input. The successful applicant must possess technical skills and be able to work patiently and productively with students, staff and faculty spanning a large range of computing expertise. Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of Dept IT as well as IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and video conference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Duties Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of IT as well as other IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and videoconference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Requirements Bachelor's degree in Computer Science, Engineering or a related field. Minimum 1 year helpdesk/technical support experience in a large Windows AD based environment. Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization. Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison. Ability to learn new technologies and applications on the job. Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours. Desired Experience supporting a mixed OS environment including OS X and Linux Experience working in academic IT positions. Experience supporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services. Other Details: Schedule- 100%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Estimated Duration of Assignment- 01/29/18 - 03/31/18- can be extended Pay rate: $25 per hour
    $25 hourly 60d+ ago
  • Electrical & Contract Technician III

    Bridgeways 3.8company rating

    Technical support technician job in Everett, WA

    Description: The Electrical and Contract Technician III performs complex bench and line assembly operations, including troubleshooting and resolving nonconformances, within an AS9100-certified manufacturing environment. The technician demonstrates advanced understanding of aerospace assembly processes, adheres strictly to quality and safety standards, and often serves as a subject matter expert. May contribute to continuous improvement initiatives, documentation updates, and training of other team members. Works independently with minimal supervision. Demonstrates full proficiency in all Level II responsibilities. Position: Full-time Pay: $28.35 - $31.50/ hour Benefits: Our benefit programs have been curated to provide employees with multiple options and comprehensive coverage, including: Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year. Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $30 biweekly (must work 30+ hrs/week) Optional Life Critical Illness, Illness, and Pet Insurances available. 401K with employer matching after 90 days and immediate vesting. 100% Employer Paid Benefits: Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists. Roadside Assistance for all employees. Long Term Disability Insurance (must work 30+ hrs/week) Teledoc Health Coverage (if working Vision, prescriptions, and entertainment discounts ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned Kitting: Prepare and assemble all necessary parts and materials for electrical components, ensuring all items meet the specifications required for the assembly process. Verify the accuracy of kits and components before assembly, ensuring that all items are present and meet quality standards. Label and organize kits to ensure ease of access and proper tracking. Electrical Assembly: Assemble electrical harnesses, components, and sub-assemblies according to aerospace industry standards and blueprints. Wire and assemble electrical systems, ensuring they meet safety and operational requirements. Conduct continuity and resistance tests on electrical systems to ensure functionality. Perform precision hand soldering of through-hole and surface mount components on PCBs and wiring components. Operate soldering equipment, including soldering irons and hot air tools. Perform precision crimping on aerospace-grade connectors (e.g., MIL-spec, D-sub, circular connectors). Fabricate, route, and secure wire bundles per aerospace schematics and IPC/WHMA-A-620 standards. Assembly of Components: Assemble mechanical, electrical, or electronic components. Perform tasks such as torquing, grinding, wiring, fastening, and installing components into final product assemblies. Ensure that all parts are correctly aligned and securely attached during the assembly process. Cut & Code Machine operation: Set up and operate laser wire coding/marking machines (e.g., Spectrum Technologies). Interpret wire lists, work orders, and engineering drawings to perform accurate wire marking and identification. Program machines using appropriate software based on job specifications. Perform inspections to verify legibility and accuracy of wire markings using magnifiers or microscopes. Ensure proper handling of aerospace wires and maintain correct spooling and wire orientation. Conduct routine maintenance on laser equipment and troubleshoot basic issues. Follow safety procedures and maintain a clean, organized work area. Printing labels: Interpret work orders, customer PO, and engineering drawings to determine proper labeling requirements. Print labels for aerospace kits using software such as BarTender, WinTotal, Zebra Designer, or company-specific label printing systems. Ensure labels include accurate part numbers, lot numbers, customer PO number, expiration/MFG dates, and revision data. Verify printed labels for clarity, correctness, and compliance with standards such as BAC, or other contract requirements. Maintain labeling equipment and report issues or consumable needs. Requirements: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to pass Background check in accordance with Customer Guidelines and Requirements. Must be authorized to work in the United States. EDUCATION and/or EXPERIENCE High school diploma or equivalent; technical certifications in electrical or aerospace technology preferred. 2-4 years of hands-on experience in electrical or contract assembly, preferably in aerospace or a regulated manufacturing environment. Intermediate ability to read and interpret technical documentation, such as blueprints, wire lists, and work instructions. Proficient in basic hand soldering techniques (through-hole and surface mount) with growing experience in soldering to aerospace or IPC standards. Demonstrated competence in assembling wire harnesses, connectors, and subassemblies with minimal supervision. Working experience with basic shop tools and equipment, including Mil-spec hand crimping tools such as Daniels Manufacturing Corporation (DMC) crimpers, strippers, torque tools, and microscopes. Familiarity with operating or assisting in the operation of wire marking machines (e.g., Spectrum Technologies) and label printing software. Ability to conduct and document continuity and resistance testing on assembled electrical systems Comfortable navigating software systems used for labeling and part tracking (e.g., BarTender, Zebra Designer). Capable of maintaining a clean, organized work area and following established safety protocols Shows initiative in troubleshooting minor issues in the assembly process and escalating complex problems as needed. OTHER SKILLS AND ABILITIES Proficiency in using hand tools, power tools, and power equipment. Great attention to detail. Must be proficient with computers and familiar with navigating through ERP system, File explorer, Microsoft word, and Adobe. Ability to use solvents and other products skillfully and safely. Able to perform skills that demand precise measurements. Awareness of requirements for working within an ISO9001/AS9100 manufacturing environment. LANGUAGE SKILLS Intermediate proficiency in reading and understanding engineering documentation, part numbers, and work orders. Ability to clearly document assembly steps and test results in written logs or electronic systems. Can effectively interpret and apply labeling and documentation standards per customer and aerospace contract requirements. Able to follow verbal and written instructions with minimal supervision. Comfortable communicating with peers and leads to clarify instructions, escalate issues, or report non-conformances. PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and talk or hear. Must be able to lift and/or move up to 25 pounds occasionally. Assembly work may involve bending, reaching, or working in awkward positions for short periods. Visual acuity is required for reading drawings, inspecting parts, and working with small components under magnification if needed. WORK ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based entirely on the manufacturing floor. Employees may be exposed to moderate to high noise levels, moving mechanical equipment, airborne particles, and temperature variations typical of a production setting. Physical demands may include standing for extended periods, lifting or moving materials, and operating or working near production machinery. Compliance with safety protocols is essential, and proper personal protective equipment (PPE) must be worn at all times in designated areas. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities. As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity. We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals. This is not just what we do-it's who we are.
    $28.4-31.5 hourly 7d ago
  • Multiple IT Positions (Java, JS, BI Analyst, SDET, Tech PM, Full-Stack Web, UI/UX, C#, .NET)

    Solutions Resource 3.6company rating

    Technical support technician job in Bellevue, WA

    Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time
    $30k-63k yearly est. 9h ago
  • Field Network Technician

    Pacific Office Automation 4.7company rating

    Technical support technician job in Seattle, WA

    Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we ve expanded to 30+ branches across 11 western states including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are currently seeking a Network Technician with a passion for technology at our branch in Seattle,WA. Our ideal candidate will be energetic, have experience with problem-solving, and have the ability to meet urgent deadlines while maintaining accuracy. Essential Job Duties Connecting/installing office equipment to our customer's network Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc. Ensuring customer satisfaction Remote troubleshooting and diagnosis of network connectivity issues Qualifications Professional networking Net + Good understanding of Windows Server environments (SBS,2008 R2 & 2012R2) Advanced knowledge of networking protocols and concepts (Routing, Ports, TCP/IP, Network analysis tools) Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, Windows 10, and other mainstream Microsoft applications Proficient with all Apple products Strong communication skills and ability to work cohesively with clients Ability to travel locally to different clients Benefits Advancement and growth into leadership roles Team-player environment DOE: $22-24/ HR Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA programs Company car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger. #Li-Onsite
    $22-24 hourly 60d+ ago
  • IT Helpdesk Technician

    Us Tech Solutions 4.4company rating

    Technical support technician job in Seattle, WA

    Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-57k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Southworth, WA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-41k yearly est. 16d ago
  • Field Network Technician

    Pacific Office Automation 4.7company rating

    Technical support technician job in Seattle, WA

    Job Description Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we've expanded to 30+ branches across 11 western states-including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are currently seeking a Network Technician with a passion for technology at our branch in Seattle,WA. Our ideal candidate will be energetic, have experience with problem-solving, and have the ability to meet urgent deadlines while maintaining accuracy. Essential Job Duties Connecting/installing office equipment to our customer's network Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc. Ensuring customer satisfaction Remote troubleshooting and diagnosis of network connectivity issues Qualifications Professional networking Net + Good understanding of Windows Server environments (SBS,2008 R2 & 2012R2) Advanced knowledge of networking protocols and concepts (Routing, Ports, TCP/IP, Network analysis tools) Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, Windows 10, and other mainstream Microsoft applications Proficient with all Apple products Strong communication skills and ability to work cohesively with clients Ability to travel locally to different clients Benefits Advancement and growth into leadership roles Team-player environment DOE: $22-24/ HR Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA programs Company car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite
    $22-24 hourly 12d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Federal Way, WA?

The average technical support technician in Federal Way, WA earns between $25,000 and $53,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Federal Way, WA

$37,000

What are the biggest employers of Technical Support Technicians in Federal Way, WA?

The biggest employers of Technical Support Technicians in Federal Way, WA are:
  1. Green River College
  2. Virginia Mason Institute
  3. Common Spirit
  4. Daveandbusters
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