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Delivery Support Associate
NSC 4.8
Technical support technician job in Indianapolis, IN
Preferred: Bi-lingual Spanish speaking
The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
Process necessary background checks and drug tests required for jobs.
Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
First point of contact for trouble shooting any onboarding and payroll issues.
Work with each recruiting team on ensuring job boards are up to date.
Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
Contribute to front of the office duties as needed per office.
Other duties as assigned.
Minimum Experience Requirements
High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
Previous experience with delivering exceptional customer service.
Ability to work independently
Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
Judgment and decision-making ability.
Strong customer service/client relations skills.
Organizational and multi-tasking skills.
Communication skills (oral and written).
Ability to handle stress successfully.
Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems.
Able to initiate and embrace change.
Time management skills (ability to multi-task).
Interpersonal skills.
$23k-33k yearly est. 4d ago
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IT Support Specialist - Indianapolis Health
Milliman 4.6
Technical support technician job in Indianapolis, IN
Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.
Responsibilities
In this role, you will:
* Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
* Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
* Prioritize tickets based on urgency and/or priority with the information given
* Solve a wide variety of technical problems at any given time
* Follow internal approval procedures
* Complete auditing tasks
* Physically install and configure new hardware, software, and systems
* Complete hardware refresh workflows
* Provide A/V support for in-office meetings and interviews
* Provide instructions to end users, verbally and in writing
* Create, update, review and maintain documentation
* Teach technical concepts and processes when needed
* Provide orientation and guidance to users on how to operate new software and computer equipment
Qualifications
* Experience with Microsoft Active Directory and GPO's
* Familiarity with TCP/IP networking
* Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
* Professional demeanor in oral and written communication
* Positive, solution-oriented mindset with a proactive approach to problem-solving
* Able to prioritize multiple concurrent requests
* Exceptional attention to detail
* Completes thorough research and exhausts all possible resources when investigating an issue
* Willingness to learn and expand personal knowledge base as technology needs evolve
* Receptive to constructive feedback
Required:
* Associate's degree in Information Technology or related field
* 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
* 5+ years of customer service experience, preferably in a related industry or office environment
* 3+ years experience supporting server environments
* Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations
Preferred:
* Bachelor's degree in Information Technology or related field
* Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
* Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
* Experience with a help desk ticketing system
* Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The Team
The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.
Location
This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time.
Compensation
The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
* Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
* Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
* 401(k) Plan - Includes a company matching program and profit-sharing contributions
* Discretionary Bonus Program - Recognizing employee contributions
* Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
* Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
* Holidays - A minimum of 10 observed holidays per year
* Family Building Benefits including Adoption and fertility assistance
* Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
* Life Insurance & AD&D - 100% of premiums covered by Milliman
* Short-Term and Long-Term Disability - Fully paid by Milliman
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-KM1
#LI-ONSITE
$65.2k-104.2k yearly 60d+ ago
IT Support Specialist
On-Board Companies 4.5
Technical support technician job in Indianapolis, IN
Function: IT & Security
Reports to: Manager, IT
The IT Support Specialist is responsible for providing technicalsupport to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT insupporting our global team with their hardware and software related needs.
This role will be asked to work a hybrid schedule out of our downtown Indianapolis office.
Key Responsibilities:
Provide first-level technicalsupport to internal users, resolving hardware and software issues.
Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed.
Install and configure computer systems, software, and peripheral devices.
Assist in the setup of new users' accounts and equipment.
Maintain and update IT documentation, including manuals, procedures, and configurations.
Create knowledge base articles to assist users in resolving common issues.
Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points.
Troubleshoot network connectivity issues.
Skills and Experience Needed:
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
1-3 years of experience in IT support, preferably in a SaaS environment.
Basic technical knowledge of IT systems, network administration, and cybersecurity..
Familiarity with Microsoft Windows, mac OS, and/or Linux operating systems.
Basic understanding of networking concepts.
Strong problem-solving and communication skills.
Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus.
Competencies
Accountability
Creating an Inclusive Environment
Initiating Action
Adaptability
Customer Focus
Managing Conflict
Building Partnerships
Dealing with Ambiguity
Decision Making
Business Acumen
Driving for Results
Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indianain 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
Company provided equipment (laptop, software, etc.)
Employment with a growing, casual, fun, philanthropic minded company
Employer paid extended health benefits, including health spending account (CAN based employees)
US Based Employees
Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
Medical Flexible Spending Accounts available.
Dependent Care Flexible Spending Accounts available.
Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher).
Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
Paid Time Off (PTO)/Holiday
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email *************************.
$30k-42k yearly est. Auto-Apply 21d ago
CNC Support Technician
Pinnacle Partners 4.4
Technical support technician job in Indianapolis, IN
TITLE: CNC SupportTechnician
COMP: $55,000 - $65,000 per year
Our client is seeking immediate assistance in identifying a candidate for a Software Support Engineer direct hire position in Indianapolis, IN
Duties:
Troubleshoot, test, and support CNC software applications to ensure proper operation and customer satisfaction.
Conduct time studies, provide training, and support applications both remotely and at customer sites.
Diagnose and resolve software and machine issues, escalating complex problems to engineering teams as needed.
Collaborate with field service and internal engineering teams to verify machine performance and run test parts as required.
Assist with new installations and support customers and distributors in adopting new software releases.
Utilize G-code and other machine programming languages to control spindle speeds, tooling motion, and machining operations.
Travel up to 30% domestically, with potential for occasional international travel, primarily for software rollout and support.
Maintain detailed reporting of troubleshooting activities, testing outcomes, and support provided.
Required Skills (Must have):
Two or 4 year degree, or technical schooling
1-2+ years of CNC Machinist experience or 3 or 5 axis mills and multi-axis lathe experience
Must excel on a computer (Microsoft office)
TERMS: This is a direct hire position that pays from $55,000 - $65,000/yr. Please apply or call Matt Kane for details- **************. This company does offer benefits including 401K match, health, dental, and vision insurance.
#ID9515
$55k-65k yearly 60d+ ago
VDI Support Specialist - IT Solutions - Indianapolis, IN
American Structurepoint Engineering Traffic Project Manager In Indianapolis, Indiana 4.6
Technical support technician job in Indianapolis, IN
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: Information Technology
Position: VDI Support Specialist
Location: Indianapolis, IN
We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal insupporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.
Responsibilities
Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.
Qualifications
Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
Strong knowledge of VDI technologies, virtual image management, and associated best practices.
Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
Excellent troubleshooting skills with a proactive approach to problem-solving.
Ability to work independently and manage multiple projects simultaneously.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
$36k-69k yearly est. Auto-Apply 49d ago
IT Help Desk Technician
Langham Logistics, Inc. 3.5
Technical support technician job in Indianapolis, IN
**
The IT Helpdesk Technician contributes to meeting Langham's Life Science Services goals of exceptional customer service, quality, process improvement, and profitability by being responsible for Tier 1 helpdesk support for 250+ employees across multiple locations. Support includes problem determination, problem incident recording, problem resolution and problem escalation (as necessary) for Langham supported software and hardware.
The IT Helpdesk Technician also includes provisioning & installing the supported software and hardware as well as providing training to end users for new hire orientation, self-service, utilization of new and existing IT resources.
Key Outcomes Expected
Provide excellent customer service to all Langham associates
Properly route, escalate, and track helpdesk tickets
Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software
Effectively communicate problem-solving steps to end users
Effectively utilize all communication resources to provide assistance to end users: ticket system, chat, phone, email, and in-person.
Follow up with customers, provide feedback, and see problems through to resolution
Provide training to end users for New Hire Orientation, self-service, and utilization of new and existing IT resources.
Proactively participate in continued improvement of IT processes and resources
Update and manage IT Knowledge Base for continued improvement and self-service
Coordinate with Tier 2 technicians and engineers to resolve applicable issues, develop processes, and deploy cyber security initiatives.
Software
Install, update, manage, and monitor support IT software. Including Microsoft Office 365, Windows OS, Helpdesk System, and Cyber Security Systems
Coordinate with vendors for software related technical issues
Perform scheduled and regular maintenance of supported IT software
Hardware
Provision, install, repair, track, and manage supported IT hardware
Coordinate with vendors for hardware repairs
Set up and support audio/visual equipment for meetings and presentations
Maintain inventory of IT hardware
Perform scheduled and regular maintenance of supported IT hardware
Critical Skills and Knowledge
Excellent customer services skills
Collaborative approach and team player mentality within the IT Department and the entire organization
Demonstrated effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
Excellent oral, written, and presentation skills to effectively communicate with all levels within the company by phone, email, chat, in-person.
Excellent documentation skills
Demonstrated ability to achieve successful outcomes in handling difficult situations and end-users.
Shows initiative and acts independently to resolve problems
Demonstrated ability to manage multiple priorities and follow through on tasks to completion
Must have a high level of self-motivation coupled with a strong work ethic
Ability to perform in a face-paced, deadline-oriented environment
Demonstrated strong technical skills, including:
Ability to set up, maintain, and troubleshoot laptops and desktop computers including the software running on those devices
Ability to instruct users on how to use their laptops, desktop computers, and software running on those devices
Ability to set up and manage users in multiple systems, as well as reset and unlock users on the network
Proficiency with the Microsoft Office 365 suite, internet browsers, MS Windows, remote management software, and dual-factor systems.
Demonstrated willingness for continual self-improvement and self-education. Langham will provide training for new skills as needed.
Education and Experience
At least an Associate's Degree in Information Technology or related field
2+ years of experience supporting a staff of 50 or more people
Physical Demands and Work Environment: Physical movements including bending, stooping, and lifting to 50 pounds as part of daily work routine. Must be able to operate computer equipment. Work is performed in an office environment. It is expected that this position is willing to travel to other local Langham Indianapolis-area facilities as needed.
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.
$36k-71k yearly est. 5d ago
IT Help Desk Technician
Crew Carwash 3.7
Technical support technician job in Indianapolis, IN
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: Competitive compensation Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Industry-leading training
Incredible growth potential
Tuition reimbursement and paid IT certifications
Group health, dental, and vision
401K with company match
Crew's expectations:
Work schedule is generally 10a-8p, 5 days per week and includes 1 weekend day each week.
Provide level 1 telephone/email support for all Crew locations.
Respond to incoming ticketing portal break/fix and new IT requests.
Repair, image, and configure new IT assets for deployment at Crew locations.
Troubleshoot application and hardware issues to resolve problems for users.
Possess initiative and motivation with a “get the job done” attitude.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent is required. A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information Technology highly preferred.
Must possess the ability to deal tactfully with customers, team members, and the general public.
Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!
$30k-41k yearly est. 9d ago
IT Support Specialist
Revel Staffing
Technical support technician job in Indianapolis, IN
We are seeking an IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end -users. The ideal candidate has strong problem -solving skills, excellent communication, and a passion for staying current with technology trends.
Key Responsibilities
Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
Configure and deploy new hardware/software; provide basic end -user training.
Support and maintain Active Directory, Microsoft 365, and Windows environments.
Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.
Provide remote and onsite troubleshooting for hardware, software, and networking issues.
Maintain clear IT documentation for processes, systems, and activities.
Ensure proper management of printers, copiers, and scanners.
Collaborate with vendors and internal stakeholders to optimize systems.
Participate in training and professional development to strengthen technical expertise.
Provide after -hours support for urgent issues or project implementations when needed.
Qualifications
Associates Degree in IT or a related field.
DataClear certification (or equivalent)
Proficiency with Active Directory, Microsoft 365, and Windows OS.
Experience in hardware/software setup, configuration, and troubleshooting.
Familiarity with networking, Linux, and information security practices.
Strong communication skills for supporting non -technical users.
Commitment to continuous learning and staying updated on emerging technologies.
$36k-61k yearly est. 47d ago
IT Help Desk Technician
Bytecafe Consulting
Technical support technician job in Indianapolis, IN
Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients.
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technicalsupport via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed.
Qualifications
Required Skills:
U.S. Citizenship Required
Troubleshooting Skills
Experience in managing end client networks
Experience in system configuration
Problem solving skills
Working knowledge of networking concepts preferred
Must have knowledge of Active Directory, DNS, WINS, DHCP
Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices
Must have good customer service and phone skills
Must be able to work effectively individually and in a team environment
Must have high attention to detail and must be very organized
Ability to work some nights and weekends
Must be a MCP
A+ & Network+ Certifications are a plus
Additional Information
Essential Functions:
Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution.
Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases.
Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems.
Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure.
Ability to work in a team environment and effectively communicate within the team.
Provide on-call support on a rotating basis.
Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client.
Secondary Functions:
Learn new SMB products and diagnostic tools and share knowledge with others.
Provide feedback on product and/or process initiatives developed in other areas.
Update Client Network Documentation.
Perform other work related responsibilities and special projects as assigned.
Job Requirements:
High school diploma required.
2-4 years of relevant IT Help Desk Support experience.
Must be a Microsoft Certified Professional.
A+ certification a plus.
Experience in system configuration.
Working knowledge of technology architecture.
Must have knowledge of Active Directory, DNS, WINS, DHCP.
Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices.
Working knowledge of networking concepts preferred.
Strong analytical, problem solving and troubleshooting skills.
Must have excellent phone etiquette and communication skills, both verbally and written.
Ability to meet deadlines and work well under pressure.
Documentation skills
Ability to multitask, prioritize and work effectively individually and in a team environment.
Eager to learn new technologies and concepts.
Acute attention-to-detail.
Must be self-motivated to bring issues to closure.
Regular and reliable attendance is required.
A background check and clean DMV report are required.
Some travel may be required.
U.S. Citizenship is required.
Benefits:
Bytecafe offers a competitive benefits package including Simple IRA, medical, dental/ortho and vision, paid time off, holiday pay per company policies.
EOE
$36k-61k yearly est. 20h ago
IT Help Desk Technician
Bytecafe
Technical support technician job in Indianapolis, IN
Job Description
Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you're eager to grow your skills and be part of a supportive, people-first team, Bytecafe Consulting wants to meet you!
We're looking for an IT Help Desk Technician to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid-sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients - and our Help Desk Technicians are at the heart of that mission.
This is a full-time, onsite role in Indianapolis. Remote work isn't available, as your hands-on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required.
What Makes Bytecafe DifferentWe grow together.
Training, certification support, and cross-training help you expand your technical depth.
We care about people.
Our team is collaborative, respectful, and always ready to help each other succeed.
We strive for WOW.
Proactive communication, ownership, and going above and beyond is part of who we are.
We recognize growth.
Earn bonuses for certifications, process improvements, and knowledge sharing.What You'll Do
Serve as the first point of contact for client technical issues - via phone, email, or remote tools (ConnectWise + ScreenConnect).
Diagnose, troubleshoot, and resolve issues related to Windows 10/11, mac OS, Microsoft 365, printers, VPN/Wi-Fi, and basic networking (DNS, DHCP, VLANs).
Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices.
Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics).
Log, manage, and resolve tickets with timely, professional communication and documented next steps.
Maintain detailed, organized documentation in IT Glue and escalate cleanly when needed.
Participate in the shared after-hours on-call rotation.
What We're Looking For
High school diploma (or equivalent) required.
2-4 years of IT Help Desk or technicalsupport experience (MSP experience preferred).
Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune.
Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi-Fi); familiarity with Unifi or SonicWall is a plus.
Excellent communication and documentation habits.
Valid driver's license, reliable transportation, and ability to lift up to 40 lbs.
Bonus points if you have:
MD-102, CompTIA A+/Network+, or AZ-900 certifications
Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
PowerShell for quick diagnostics or reporting
Previous multi-tenant MSP help desk experience
Perks & Benefits
Competitive pay
Extra rewards for certifications, process improvements, and training completion
Company-sponsored training and certifications
Career growth opportunities - advance to Field Technician or Systems Engineer roles
SIMPLE IRA with company match
Medical, dental, vision, and life insurance
Paid time off and holidays
Professional development assistance
Schedule: Full-time, 8-hour shift, onsite in Indianapolis, IN
Ready to start your journey with Bytecafe? Send us your resume today.
Please, no phone calls.
Bytecafe Consulting is an Equal Opportunity Employer.
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$36k-61k yearly est. 4d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Indianapolis, IN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and intechnical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-37k yearly est. 30d ago
AV Production Support Technician
One Diversified, LLC
Technical support technician job in Indianapolis, IN
How You'll Contribute: We are seeking a skilled and reliable AV Production SupportTechnician to provide technicalsupport for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technicalsupport for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
$47k-79k yearly est. 35d ago
Information Technology
Vp 3.9
Technical support technician job in Indianapolis, IN
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$30k-62k yearly est. Auto-Apply 60d+ ago
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Browning Day 3.6
Technical support technician job in Indianapolis, IN
Browning Day is a lively, creative, and passionate downtown architectural firm committed to improving the human experience through transformative design. Our success is based on our client's vision coming to life and includes a team of Architects, Interior designers, Landscape Architects, Planners, and support staff who play a part in solving complex design problems.
We are always seeking to add talented people who are passionate about improving the human experience. Please let us about you and what you are looking for!
Requirements:
* Satisfactory completion of a background screening.
* Authorization to work within the US
$51k-69k yearly est. 60d+ ago
Local Contract CVOR Technologist - $45 per hour
Ethos Medical Staffing
Technical support technician job in Indianapolis, IN
Ethos Medical Staffing is seeking a local contract CVOR Technologist for a local contract job in Indianapolis, Indiana.
Job Description & Requirements
Specialty: CVOR Technologist
Discipline: Allied Health Professional
Start Date: ASAP
Duration: 13 weeks
40 hours per week
Shift: 10 hours, days
Employment Type: Local Contract
Ethos Medical Staffing Job ID #35590249. Posted job title: Certified Allied Health Tech CVOR
About Ethos Medical Staffing
Nurse Owned and Operated. Ethos Medical Staffing is Truly Focused on Caring for Those Who Care for Our Communities.
Benefits
Benefits start day 1
Weekly pay
401k retirement plan
Guaranteed Hours
Mileage reimbursement
Medical benefits
Dental benefits
License and certification reimbursement
Referral bonus
$43k-75k yearly est. 1d ago
Event IT Technician (Legends Global Merchandise)
Asmglobal
Technical support technician job in Indianapolis, IN
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
GLOBAL MERCHANDISE
Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.
THE ROLE
Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help out with any Legends locations. The person filling this position will have success if they possess the ability to work in a fast-paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders. 35% travel is required.
ESSENTIAL FUNCTIONS
Travel to event sites to install and configure POS systems, including terminals, mobile devices, printers, and payment peripherals.
Establish and test network connectivity (wired and wireless) to ensure reliable POS operations.
Prepare and stage equipment prior to event launch.
Monitor and maintain POS systems throughout the event, ensuring uptime and resolving technical issues promptly.
Provide on-site IT support for staff and troubleshoot hardware/software issues.
Safely dismantle and pack POS and IT equipment for return shipment.
Document system performance and report any issues for follow-up.
Support end-user applications and perform software updates as needed.
Maintain compliance with security policies and data protection standards.
Participate in special projects and provide after-hours support when required.
Provide on-site support for local and/or special events (with travel required as needed up to 35%).
Provides after-hours, on-call support for end-users as assigned.
Special projects, requests, and other duties assigned.
Asset Management of Point-of-Sale systems, connection points, scanners, and printers.
Maintain an event schedule.
Maintain Point of Sale portals, with discounts, product, and user access.
Create ERP events that tie into the point of sale.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duties above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.
Preferred pre knowledge of point of sale systems such as AtVenu, Square, or Retail Cloud.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site LGM Indianapolis, IN
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$31k-57k yearly est. Auto-Apply 6d ago
IT Technologist
Globalchannelmanagement
Technical support technician job in Indianapolis, IN
IT Technologist needs 5+ years experience and bachelors degree or higher in technology management, information systems, computer science, learning technology, instructional design, performance technology, or related programs
IT Technologist requires:
MS. degree in Technology Management, Computer Science, Instructional Systems Technology, Adult Learning, or related experience/education
Human Performance Improvement (HPI) Certification
Experience managing technology projects for a global audience
Experience working with AI technologies
Working knowledge of and/or experience in a regulated environment
Demonstrated success influencing without authority
Instructional Design knowledge with the ability to develop learning solutions
Knowledge of tools such as Articulate 360, Camtasia, WalkMe, Office365, Microsoft Copilot, Bing Enterprise Chat
Programming knowledge such as JavaScript, JSON or MySQL
Experience with machine learning or large language models
Bachelors degree or higher in technology management, information systems, computer science, learning technology, instructional design, performance technology, or related programs
Demonstrated expertise in automation workflow and dashboard tools such as Power Automate, Flow and Power BI
Expertise with DAX programing language for PowerBI dashboards
Expertise with Smartsheet or other Project Management Software
Driven person wanting to improve organizational outcomes
Self Starter who has a passion for technology, learning, data analysis and continual improvement
Effective problem-solving skills to evaluate and resolve business and organizational problems
Demonstrated ability in communication, conflict resolution, using good judgment, and managing complexity
Demonstrated ability to effectively work in a collaborative environment and build trust with internal and external business partners
Demonstrated ability to scope and lead projects
Expertise with learning management systems, server content management and learning content delivery tools
IT Technologist duties:
Troubleshoot and resolve automation issues, ensuring seamless integration between various platforms
$31k-57k yearly est. 3d ago
Event IT Technician (Legends Global Merchandise)
Legends Global
Technical support technician job in Indianapolis, IN
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
GLOBAL MERCHANDISE
Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.
THE ROLE
Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help out with any Legends locations. The person filling this position will have success if they possess the ability to work in a fast-paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders. 35% travel is required.
ESSENTIAL FUNCTIONS
Travel to event sites to install and configure POS systems, including terminals, mobile devices, printers, and payment peripherals.
Establish and test network connectivity (wired and wireless) to ensure reliable POS operations.
Prepare and stage equipment prior to event launch.
Monitor and maintain POS systems throughout the event, ensuring uptime and resolving technical issues promptly.
Provide on-site IT support for staff and troubleshoot hardware/software issues.
Safely dismantle and pack POS and IT equipment for return shipment.
Document system performance and report any issues for follow-up.
Support end-user applications and perform software updates as needed.
Maintain compliance with security policies and data protection standards.
Participate in special projects and provide after-hours support when required.
Provide on-site support for local and/or special events (with travel required as needed up to 35%).
Provides after-hours, on-call support for end-users as assigned.
Special projects, requests, and other duties assigned.
Asset Management of Point-of-Sale systems, connection points, scanners, and printers.
Maintain an event schedule.
Maintain Point of Sale portals, with discounts, product, and user access.
Create ERP events that tie into the point of sale.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duties above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.
Preferred pre knowledge of point of sale systems such as AtVenu, Square, or Retail Cloud.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site LGM Indianapolis, IN
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$31k-57k yearly est. 3d ago
Technical Support Engineer
Echostar 3.9
Technical support technician job in Crawfordsville, IN
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.00/Hour
$20 hourly 11d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Muncie, IN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and intechnical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-37k yearly est. 13d ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Fishers, IN?
The average technical support technician in Fishers, IN earns between $28,000 and $77,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Fishers, IN
$47,000
What are the biggest employers of Technical Support Technicians in Fishers, IN?
The biggest employers of Technical Support Technicians in Fishers, IN are: