Technical support technician jobs in Flower Mound, TX - 1,194 jobs
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IT Support Specialist
Paladin Consulting 4.6
Technical support technician job in Fort Worth, TX
Westlake, TX
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support
Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
Support and maintain endpoints with respect to antivirus and security policies.
Provide support for Sales and Field teams located across the US and Canada.
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE.
Recommend small automation improvements using AI-assisted workflows.
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
Use EasyVista for ticketing, documentation, and asset tracking.
Maintain accurate user, device, and software documentation.
Assist with audit readiness and ensure traceability of regulated IT activities.
Technical Skills:
Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada.
Operational Knowledge:
Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
$40k-71k yearly est. 2d ago
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Help Desk Technician
Dexian
Technical support technician job in Plano, TX
Job Title: TechnicalSupport Representative
Type: 6+ Month contract
Shift Expectations
There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.
Position Summary
The Junior Level 1 Service Desk / TechnicalSupport Representative provides first-level technicalsupport in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users.
The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience.
Key Responsibilities
Handle inbound support calls in a high-volume environment
Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues
Guide users through step-by-step resolutions over the phone
Identify issues, resolve at first contact when possible, and escalate appropriately
Accurately document issues, actions taken, and resolutions in ticketing or CRM systems
Navigate multiple systems while actively supporting live calls
Follow defined processes and adapt to changing tools and procedures
Training & Attendance Expectations
Training schedule: Monday-Friday, 8:00 AM - 4:30 PM
Training is 100% onsite
Training performance is evaluated before independent call handling
Attendance and punctuality during training are critical
Multiple unexcused late arrivals or absences may result in release
Any no-call/no-show will result in immediate release
Shift Expectations
No fixed shifts; flexibility is required
Coverage may include mid-day, nights, weekends, and holidays
Candidates must clearly communicate shift availability during screening
DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$36k-60k yearly est. 23h ago
RAN Tier 2 Support
Nextgen | GTA: A Kelly Telecom Company
Technical support technician job in Plano, TX
Looking for a RAN Tier 2 - Onsite- Plano TX
accepting on W2 candidates, No C2C candidates
What you will bring to the table as a RAN Tier 2:
10 Years of experience with RAN, RF
Experienced in wireless (3g, 4g, 5g)
Experience with end to end Call flow process
Experience troubleshooting and scripting using Linux or Unix
Experience with Tier 1 or tier 2 level work
Experience with Samsung/ Nokia
Willing to go onsite
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k
With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
$39k-63k yearly est. 1d ago
Technical Support Specialist, Electronics
Cellgate Access Control Systems
Technical support technician job in Carrollton, TX
About CellGate
CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams.
The Role
We are seeking a TechnicalSupport Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems.
Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting.
This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technicalsupport environment with opportunities for advancement as technical proficiency and responsibility increase.
Key Responsibilities
Provide phone-based technicalsupport to dealers and technicians using CellGate systems
Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
Guide customers in the use of multimeters to check voltage, continuity, and resistance
Identify whether issues stem from wiring, power, signal, configuration, or hardware
Follow documented troubleshooting workflows and escalation procedures
Clearly document findings, actions taken, and resolutions in the case management system
Collaborate with teammates to improve troubleshooting processes and product reliability
Ideal Candidate Profile
This role is a strong fit for candidates who have:
Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems
Regularly used multimeters for diagnostics such as voltage, continuity, and resistance
Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics
Comfort explaining technical concepts clearly over the phone
Interest in learning access control and cellular-based systems, with training provided
Strong attention to detail and a methodical troubleshooting mindset
If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar.
What This Role Is (and Is Not)
This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities
This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation
Why Technicians Choose This Role
No field work or travel
Apply hands-on electronics knowledge in a clean, team-based environment
Consistent schedule and in-office stability
Structured training on access control and cellular-based systems
Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs
Employment Details
Location: Carrollton, TX (on-site)
Employment Type: Full-time
Compensation: $20-25 per hour
Required Qualifications (Screening)
At least 1 year of technicalsupport, electronics, or low-voltage experience
Willingness to undergo background check and drug screening per local regulations
Comfortable working in an on-site setting
Comfortable commuting to the job's location
Preferred Qualifications
Experience supporting or installing electronic or low-voltage systems
Prior phone-based or customer-facing technicalsupport experience
$20-25 hourly 23h ago
Desktop Support Specialist
Cornerstone Technology Talent Services 3.2
Technical support technician job in Prosper, TX
Job Title: Desktop Engineer / Deskside Support
Job Type: Contract-to-Hire
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.
Key Responsibilities:
Provide deskside technicalsupport for Windows OS and various hardware components
Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
Perform installations, uninstalls, and imaging (no image creation required)
Troubleshoot client-side networking and registry-level issues
Deliver timely and professional technicalsupport directly at users' desks
Document and escalate support issues as needed
Required Qualifications:
Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
High school diploma or equivalent
Strong understanding of Windows OS and registry-level troubleshooting
Solid linear troubleshooting skills and client-side network support experience
Excellent communication skills for interacting with both technical and non-technical users
Preferred Qualifications:
Prior experience in a medical or government environment
Additional Details:
This is a contract-to-hire role
No driving is required while on contract, but 3 years of driving history is preferred for conversion
$40k-51k yearly est. 3d ago
Community Services Technical Support Specialist
Opengov 4.4
Technical support technician job in Dallas, TX
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The TechnicalSupport Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The TechnicalSupport Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The TechnicalSupport Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technicalsupport via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures
Ability to build strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 1d ago
Production Support Lead
Ascendion
Technical support technician job in Dallas, TX
Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
Job Title: Production Support Lead
Location: Dallas, TX
Key Responsibilities:
Experience in production support, system administration, or development related to healthcare management systems.
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Strong familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)
Required Skills & Experience
Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with web services.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support
Hands on automation experience
Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
$125k-130k yearly 23h ago
Operational Technology Security Expert
Gartner 4.7
Technical support technician job in Irving, TX
About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner defines CPS as "Engineered systems that orchestrate sensing, computation, control, networking and analytics to interact with the physical world (including humans)." Often interchangeably referred to as OT/IoT/IIoT/IoMT or "Smart" assets, when secure, CPS enable safe, real-time, reliable, resilient and adaptable performance. What you will do: We are looking for a Senior Director analyst in Gartner's Applied Risk practice to write and present cutting-edge insights on CPS security. A Senior Director's insights both provide actional guidance to help cybersecurity leaders defend against emerging risks and provoke meaningful conversations that shape executive thinking. Gartner analysts can also expect to engage with senior decision makers every day, becoming indispensable sources of advice and inspiration. The Senior Director analyst will:
Create innovative, thought provoking, and highly leveraged "must-have insight" content
Be an industry-recognized expert on the architecture and implementation of cyber-physical systems security both in traditional ICS/OT environments, and in a post-Purdue Model world where new CPS such as robots and autonomous systems increasingly deploy.
Become an expert on the cyber-physical systems security industry, identifying and evaluating solutions vendors and understanding emerging trends in the market.
Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward
Demonstrate thought leadership in establishing Insights positions across a team of analysts
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
Provide high quality and timely content peer review
Build credibility as an industry expert to represent Gartner research, methodology and strategy
Actively participate in innovation, ideation, and Insights discussions and collaborate effectively with peers in the Insights community
Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
Be a mentor and a coach by supporting more junior team members
Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions,
What you will need:
Bachelor's degree or equivalent experience; Graduate degree preferred
12+ years of relevant field or industry experience. At least five years of experience securing cyber-physical systems in complex environments required.
Must be able to think strategically across industry boundaries. The ideal candidate will take lessons learned from a key industry (Critical Infrastructure, Oil and Gas, Heavy Manufacturing, Aerospace and Defense, Automotive, Medical devices) and be able to apply them to any context.
Must be familiar with key industry standards related to CPS security risks such as NERC-CIP, ISA/IEC 62443, NIST SP 800-82, and C2M2
Must be familiar with CPS security vendors and deployment best practices
Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
Demonstrate excellence in research and writing ability
Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
Strong communicator who is able to explain complex concepts concisely and simply
Subject matter expert comfortable presenting at large and small-scale speaking engagements
Strong business and financial acumen
Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
Learning agile and adept with navigating highly matrixed environments
Ability to represent Gartner's research methodology and strategies effectively at all levels
Willingness and ability to travel up to 25% (where applicable)
What you will get:
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-remote #LI-EH1
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 172,000 USD - 202,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email .
Job Requisition ID:97111
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
$100k-123k yearly est. 23h ago
Information Technology Specialist
Kaye/Bassman International
Technical support technician job in Plano, TX
IT Specialist
Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.
Day-to-Day:
Provide technicalsupport for end-users and office technologies per established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.
Why KBIC?
Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
Work-Life Balance - PTO and a flexible work environment to support your well-being.
Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.
As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.
What We're Looking For:
3+ years of verified experience in a corporate IT support role.
Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
Experience with Zoom and Teams.
Strong knowledge of PC hardware troubleshooting and common software issues.
Mac OS troubleshooting experience.
Familiarity with Apple and Android phone support.
Ability to provide remote and phone-based support.
Strong team player with the ability to work under deadlines and unsupervised.
Experience using remote management tools for troubleshooting and support.
Must pass a background check and drug screening.
Comfortable working onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills:
Experience using a help desk ticketing system.
Knowledge of SonicWall and general networking concepts.
Ability to manage multiple projects simultaneously.
About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
$63k-89k yearly est. 3d ago
Network Technician
Randstad USA 4.6
Technical support technician job in Dallas, TX
2 Network Technicians
Length of Contract: Through April of 2026 w/ potential of running through all of 2026
Hourly Pay: 25.00 - 28.00 p/hr
W2 Contract Only
Network Refreshes for 160 clinics to start.
Generally consist of 1:00 and 10:00 network switches per clinic and up to 25 wireless access points.
Preliminary surveys before they go in and do the network swap where the team is going onsite and conducting a full network work audit and physical device location
Workday:
● up to 8 hrs. a day, possibly less during surveys.
● will cover drivetime and mileage
● ideally 1 site per day, possibly 2 smaller when during surveys
● Possibly longer days during install days, we will not leave until the site is operational.
● Survey will be during clinic hours
● install will be after clinic hours
● no shift differential pay
Duties:
● Rack and stack network gear
● Installation of AP's
● Data collection from Phones, PC, data ports and cabling tracing.
● Cleanliness
● Customer service
$56k-79k yearly est. 2d ago
IT Support Analyst - Part Time
Peak Utility Services Group 3.8
Technical support technician job in Fort Worth, TX
Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry.⯠We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services.
Our Core Values: TRAITS : Trust, Respect, Accountability, Integrity, Teamwork, and Safety.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop and printer issues.
Outlook issues.
Mobile device issues - tablets/smartphones/other technology.
Information Technology (IT) Helpdesk - Lansweeper.
Voice over Internet Protocol (VOIP).
Badging to enter and exit building.
Comcast and Century Link requests and issues.
Document policies and procedures.
Keep our IT information current - exchange, active directory, and similar.
Onboarding and exit processes - setting up and wiping computers.
Manage and support Smartphone Apps.
Microsoft licensing.
Special IT projects assigned by Controller.
Roles and Responsibilities:
Provide Tier 1-2 technicalsupport for employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware and software issues on laptops and mobile devices.
Perform password resets and account management across multiple systems.
Assist with device setup, configuration, and deployment.
Support Microsoft 365 applications and basic administration tasks.
Document issues and resolutions in the ticketing system.
Collaborate with IT lead on projects and infrastructure improvements.
Responsibilities and Requirements:
Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required).
Reliable transportation and a valid driver's license with a good driving record.
Ability to work under 30 hours per week.
At least 1 year of IT experience or currently enrolled in an IT-related degree program.
Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting.
Strong communication and problem-solving skills.
Preferred Qualifications:
Familiarity with Microsoft 365, Intune, and other Azure products and services.
Experience with ticketing systems.
Exposure to networking concepts and device setup.
Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required.
Notes:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
$38k-71k yearly est. 41d ago
Technical Support Analyst
PBS Systems 4.3
Technical support technician job in Arlington, TX
Job Type: Full-time, Permanent Internal Job Title: TechnicalSupport Analyst - Tier 1 Reports To: Team Lead, TechnicalSupport Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a TechnicalSupport Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client's experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieving relevant certification in line with department needs and requirements
Achieving and exceeding KPI targets and other Metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Qualifications:
Relevant certification or post-secondary Diploma or Degree
Valid Driver's License
Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
Previous experience working with Networks (TCP/IP)
Basic LAN/WAN knowledge
CompTIA A+ and Network +
Thorough understanding of PC hardware and software as well as Microsoft Products
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Excellent verbal and written communication skills
Ability to work within and meet set deadlines
Strong base knowledge of industry standard business applications
Willingness to commit to an ongoing system of education and cross-training
What we offer:
Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
Internal promotion and growth opportunities
Free parking
Staff events
Great referral bonus
Staff discounts with GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
$33k-50k yearly est. 10d ago
IT Technician - ServiceLink Flood
Servicelink 4.7
Technical support technician job in Arlington, TX
ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.
In this role, you will…
· Perform hardware and software break / fix work including but not limited to upgrades
· Develop expert understanding of applications, internal software and associated technologies
· Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware
errors/features if required and problem resolution
· Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
· Monitoring the infrastructure to identify/resolve issues
· Respond to escalated end-user issues
You possess …
· Technical Associates Degree or equivalent preferred
· 2+ Years of technical work experience in a corporate environment preferred
· The ability to identify, develop and implement technical processes and solutions
· Project development and management skills
· Outstanding customer service skills
Responsibilities
· Perform application break / fix work including but not limited to upgrades
· Develop expert understanding of applications, internal software and associated technologies
· Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features
if required and problem resolution
· Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution
· Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
· Monitor the infrastructure to identify/resolve issues
· Respond to escalated end-user issues
· Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
· Provide problem analysis and support to ensure proper escalation during outages or periods of degraded
infrastructure performance
· Provide support utilizing all available tools including remote control technologies
· Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required
· Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds
· All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Technical Associates Degree preferred
• 2+ Years of technical work experience
• Experience in Windows 11
• Experience with Microsoft Office 365
• Experience with multiple hardware platforms
• Certifications a plus
• Effective problem-solving skills
• Excellent customer service skills
• Ability to multitask
• Highly organized
• Ability to work in a collaborative, team environment
• Ability to be productive in a fast-paced environment
• Ability to apply learning on a supervised basis
· Ability to grasp new concepts and develop skill set
We can recommend jobs specifically for you! Click here to get started.
$56k-85k yearly est. Auto-Apply 60d+ ago
Salesforce Helpdesk Support Specialist
Origin Bank 4.0
Technical support technician job in Dallas, TX
Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.
If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.
Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution.
Word
Duties and Responsibilities include the following:
* Monitor and manage support tickets within a Salesforce-based ticketing system
* Respond to user requests submitted through tickets, email, and phone calls
* Troubleshoot and resolve common Salesforce-related issues, including:
* User access and permissions
* Data entry and record updates
* Reports and dashboards
* Page layouts and field visibility
* Accurately document issues, root causes, and resolutions in Salesforce
* Escalate complex issues to Salesforce Administrators or Developers when needed
* Ensure tickets are resolved within defined SLAs and properly closed
* Communicate clearly and professionally with users throughout the support process
* Identify recurring issues and recommend process improvements
* Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures
Supervisory Responsibilities -
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects, researches, and analyzes data; Exhibits ability to reason.
Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies.
Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values.
Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience.
Required Qualifications and Skills
* Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments)
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Ability to manage multiple tickets
* Customer-service mindset with a focus on issue resolution
Preferred Qualifications and Skills
* Salesforce Administrator experience or certification (Admin or Advanced Admin preferred)
* Experience providing help desk support via phone and email
* Knowledge of the Salesforce security model, including profiles, permission sets, and roles
* Experience working with SLAs and ticket performance metrics
* Basic understanding of workflows, flows, or validation rules
* Working Conditions
* Regular interaction with internal business users
Computer Skills
To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level in the work environment is usually moderate.
This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Word
Compensation Details
We believe in competitive compensation. The minimum average base pay for this position based on market is:
$45,656.00
Word
The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here).
Word
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights
$45.7k yearly Auto-Apply 3d ago
Field Technician Starlink/Dish Network
Southern Star 4.7
Technical support technician job in Flower Mound, TX
Job Description
Training/Base pay rate of $17.00 per hour. The Base rate increases .50 upon completion of 60 days of employment.
We have a Guaranteed Hourly Rate of $20.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.
If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay.
However, the earning potential is much higher!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.
Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months.
About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Successfully upsell products and services to customers while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
$60k-85k yearly 8d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Dallas, TX
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-45k yearly est. 30d ago
Information Technology
Vp 3.9
Technical support technician job in Dallas, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$41k-77k yearly est. Auto-Apply 60d+ ago
Technician, Field Network
Rise Broadband 3.9
Technical support technician job in Alvarado, TX
is filled.
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.
Essential Duties/Responsibilities
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards
Install new telecommunications equipment on towers, including antennas, cables, and related hardware
Work with a team to troubleshoot and diagnose problems with tower equipment and systems
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks
Climb towers to access equipment and perform maintenance and repair work
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments
Complete all required paperwork and documentation related to job duties
Job Requirements
High school diploma or equivalent required
Previous experience working in telecommunications tower maintenance, repair, or installation preferred
Ability to work at heights up to 400 feet and in potentially hazardous environments required
Comfort with climbing ladders, towers, and other elevated structures required
Ability to work with equipment that has a weight limit of 260 lbs or less required.
Ability to read and interpret technical documents and schematics required
Excellent problem-solving and troubleshooting skills required
Strong communication and interpersonal skills required
Ability to work independently or as part of a team required
Valid driver's license and reliable transportation required
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: **********************************************
$39k-59k yearly est. Auto-Apply 60d+ ago
IT Technician 1
Workforce Solutions for Tarrant County 3.8
Technical support technician job in Hurst, TX
Responsibilities:
Assist with setup, management, and maintenance of client IT systems
Installing hardware
Configuring server and backup systems
Providing vendor support, as necessary
Engaging with clients, relaying technical information, and troubleshooting all issues discovered
Assist in change management and disaster response
Actively apply policies and standards to all projects
Must be able to work independently as well as function within a team of other technicians
Troubleshoot Issues
Monitor and provide troubleshooting support for clients
When issues arise, analyze the root cause and resolve them promptly while updating clients all throughout
Write Documentation
Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes
Ensure Compliance
Enforce quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security
Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA
Requirements:
Good oral and written communication skills
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking.
Must be willing to submit to criminal and civil background check
Technical Knowledge
Knowledge of various virtualization technologies
Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
Knowledge of one or more of the following:
Microsoft Active Directory
Microsoft Exchange Server
Microsoft 365
Microsoft Windows
Microsoft Office
Problem-solving skills
Ability to solve complex IT issues with little to no supervision
Must be able to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors
Customer service
Ability to interact with various personalities respectfully and with tact
Interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information
Attention to detail
Must be meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor
Time management
Effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members
Optional Preferred Qualifications
Certifications (one or more)
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365
Experience working with Remote Monitoring and Management (RMM) platforms
Knowledge of PowerShell scripting
Knowledge of various network practices and protocols including but not limited to
TCP/IP
DNS
IPSEC
VPN
RDP
LDAP
EIGRP
DFS
DFSR
NAT
$41k-77k yearly est. Auto-Apply 13d ago
Technical Support Engineer
Echostar 3.9
Technical support technician job in Grapevine, TX
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.00/Hour
$21 hourly 2d ago
Learn more about technical support technician jobs
How much does a technical support technician earn in Flower Mound, TX?
The average technical support technician in Flower Mound, TX earns between $24,000 and $67,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.
Average technical support technician salary in Flower Mound, TX
$40,000
What are the biggest employers of Technical Support Technicians in Flower Mound, TX?
The biggest employers of Technical Support Technicians in Flower Mound, TX are: