Senior Drawing / CAD Specialist
Technical Support Technician Job 39 miles from Herriman
Required Skills & Experience
Master's degree
Experience managing DoD acquisitions programs in a systems program office
Experience with technical systems development General knowledge of requirements management tools General knowledge of MBSE processes
Previous experience supporting a weapon systems
Previous experience with DoD, USAF, or other military organizations
Nice to Have Skills & Experience
7-10 years of progressive experience in CAD drafting
Working knowledge of Air Force and ASME drawing Standards
Working knowledge of manufacturing techniques
Strong experience in creating models for structural, electrical, mechanical systems and schematic diagrams
BS degree in related field active secret clearance (with the ability to obtain SAP and TS)
Job Descriptions
Insight Global is looking for a drawing specialist for one of their largest Aerospace & Defense Clients. This candidate will join a team supporting an acquisition program while also providing program and project management support.
Duties will include but not limited to the following:
Create models and technical drawings of structural, mechanical, electrical equipment, assemblies, harnesses, and schematics from written and verbal specifications from project engineers.
Work with designers, drafters, organic partners, and engineers to capture design effort during the acquisition process
Conduct drawing reviews for completeness and accuracy
Update drawings while maintaining all revisions
Examine and validate engineering drawings
Prepare documents for submission and use. Interface between project stakeholders (internal and external
Attend internal and external meetings as required to cover both business items and customer requirements
Review and approve all correspondence delivered to customer as deliverable items
Follow all required processes especially the peer review process to ensure quality of products being delivered.
Demonstrate strong leadership in ethics, safety, and security. Accountable to the Program Manager for tasks/assignments
Shall serve as a focal point for individual tasks/projects
Directly support government leadership and maintain strong customer relationships.
Maintain other duties as assigned
Compensation
Starting at $41/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable by law.
Technical Specialist - 17E Electromagnetic Warfare Specialist
Technical Support Technician Job 7 miles from Herriman
ELIGIBLE FOR UP TO A $16K SIGNING BONUS. Talk to your recruiter for details. As an Electromagnetic Warfare Specialist, you'll plan and execute electronic warfare operations. You'll use electromagnetic energy to control the electromagnetic spectrum and make tactical decisions regarding opposing electronic systems.
Requirements:
• 10 weeks of Basic Training
• 28 weeks of Advanced Individual Training
• 105 ASVAB Score Surveillance & Communications (SC)
• 105 ASVAB Score Electronics (EL)
• 105 ASVAB Score Skilled Technical (ST)
• U.S. Citizen
• Meet Tattoo Guidelines
• 17 to 34 Years Old
• No Major Law Violations
• High School Diploma or GED
• No Medical Concerns
Skills You'll Learn:
• Electronic & Mechanical
• Tactical Operations
• Technical Procedures
Certifications:
• 39 Nationally-Recognized Certifications Available
IT Support Specialist
Technical Support Technician Job 19 miles from Herriman
Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
We have developed requirements for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Intermountain Rigging we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.
Essential Duties and Responsibilities
Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
Plays a key role as key IT Representative, building positive experiences with User Base, with a mindset of continual improvement and excellence.
Address user tickets regarding hardware, software and general networking:
Email
Active Directory
File Servers and Access
Network Printers
Endpoint Detection and Response (EDR) Software
Assistance with common IT tasks such as:
Employee onboarding/terminations
Password resets
Various Software Installations/Updates
SMB and NTFS Network Share permission management
Walk customers through installing applications and computer peripherals
IT Inventory and License Management
Delivering end-user software training where necessary
Required Skills
Trouble shooting and resolution aptitudes
Self-Managing
Creative, yet compliant solutioning for unique Enterprise needs
Documentation Composition and Maintenance (mostly Wiki-based)
Process Improvement Drive and Change Management
Strong interpersonal communication skills, training abilities, combined with patient instruction delivery
Required Experience and/or Education
Proven work experience as a Desktop Support, Technical Support or similar roles
Working Tier 1 Administrative knowledge of the following products:
Microsoft Office (e.g. MS Office, Office365)
Windows 10/11
Basic Microsoft Windows Server Administration/Active Directory
Group Policy Usage
Bachelor's degree and two years of experience or certifications from entities such as MCSE, MCSA, MCP, Net+, A+, IC3, etc.
Language Skills:
Ability to read, write, verbalize, and comprehend instructions and correspondence in English.
Mathematical Skills:
Must have mathematical skills equivalent to those required under degree requirement.
Physical and Visual Activities:
Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision.
Physical Demands:
May require a combination of sitting, standing, and walking. May require lifting up to 50 pounds.
Environment/Atmospheric Conditions:
Must be able to work in an office environment as well as a shop environment as job duties require. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors.
Travel Requirements:
Multiple locations in SLC but nearby. Going between those locations during the day is common.
Supervisory Responsibilities
This position does not have supervisor responsibilities.
Technical Support / Business Analyst - IT
Technical Support Technician Job 19 miles from Herriman
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Bilingual: French and English
Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM
Job Description:
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
Qualifications
Technical support, French fluency
Additional Information
To get further details or to schedule an interview,
Please contact Shivani Shah at
**************
GSD Global Support Tech Specialist, Portuguese/English Required
Technical Support Technician Job 19 miles from Herriman
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Must live close - This position is based in Salt Lake City, UT and requires a full-time schedule (40-hour/week). Under current hybrid working arrangements, the person in this position is required to work in our office once a week (as designated by division) or more depending on business needs.
Learn more about the GSD HERE!
* Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
* Provides technical support of hardware, systems, sub-systems and/or applications
* Handles escalated issues from Global Tech Support representatives
* Assists with navigating around application menus, may be required to remote into customer's computer
* Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
* Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
* Offers alternative solutions where appropriate
* Records all customer contact information in CRM system
* Escalates the most complex problems to the Product Managers/Engineers
* Performs work under limited supervision
* High School Diploma or equivalent required
* Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
* Fluency in speaking, reading, and writing Portuguese and English is required.
* Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
* Understanding of Active Directory to unlock and reset passwords
* Proficient with troubleshooting all Windows Operating systems
* Ability to communicate clearly and professionally, both verbally and in writing
* Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
What will help your resume standout?
* Bachelor's degree in an IT related field
* Highlight prior Tech Support experience
* A+, MCP, Dell or other industry identified certifications are preferred
IT Support Specialist
Technical Support Technician Job 10 miles from Herriman
Lehi, UT - Onsite Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Lehi, UT. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most.
What You Will Do
Monitor and maintain computer systems and networks, Office 365, VoIP systems, etc.
Investigate, research, and propose new services and products to solve business problems.
Install, configure, and troubleshoot hardware, software, systems, networks, VoIP phones, printers, and scanners.
Respond in a timely manner to service issues and requests.
Provide technical support to users across the company (this may be in person or remote) and be the first point of contact for error reporting.
Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
Repairing and replacing equipment, as necessary.
Support and administer directory services.
Identify and protect against security vulnerabilities for devices and their network connections.
Available on call and occasionally work outside normal business hours to solve company-critical, IT-related problems.
What We Are Looking For
Bachelor's degree preferred in Information Technology, Computer Science, or related field.
2+ years of relevant professional experience in an IT environment
AWS experience preferred
A+, Microsoft technology associate (MTA), Cisco Certified Network Associate (CCNA), or Cloud+ accreditation
Voice Over IP Telephony experience
Help Desk support experience
A technical, logical problem solver.
Ability to prioritize conflicting priorities based on urgency and business needs.
Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments.
Strong experience with network administration, switches, firewalls, routers, modem configuration, VPNs, etc.
A keen eye for detail.
Excellent communication skills.
The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
Take ownership of tasks with minimal direction and find optimal solutions for them
Be confident enough to share your ideas, but humble enough to learn from others
Learn, innovate, create, solve problems, share
Benefits
Competitive compensation
Amazing medical benefits - Serenity pays for 90% of your medical, dental and vision premiums
Paid time off and paid holidays
Opportunity for growth and advancement
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
IT Help Desk
Technical Support Technician Job 45 miles from Herriman
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.
This position is open to all US Citizens age 18 or older.
IT Help Desk Support
Technical Support Technician Job 19 miles from Herriman
Ensign Services is a progressive company that provides service and support to over 280 long-term care facilities and other affiliated entities with over 35,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -
Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed
Assisting with other IT support responsibilities as needed
The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email
Ability to be proactive in your day to day responsibilities and work with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
Ability to be flexible and adapt to changes in regards to expectations and the organization
Ability to hold peers accountable for and work as a team to achieve success
Ability to travel onsite to our office location in Salt Lake City.
Shift Options
We are looking to fill a position on our mid-shift team, working the following hours -
Monday through Friday - 2:30pm -11:00pm MST
Shift Differential - $1
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with opportunities to increase another $2/hour in your first year based on performance and achievement.
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options)
GSD Global Support Tech Specialist, Portuguese/English Required
Technical Support Technician Job 19 miles from Herriman
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
Must live close - This position is based in Salt Lake City, UT and requires a full-time schedule (40-hour/week). Under current hybrid working arrangements, the person in this position is required to work in our office once a week (as designated by division) or more depending on business needs.
Learn more about the GSD
HERE
!
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
Fluency in speaking, reading, and writing Portuguese and English is required.
Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
What will help your resume standout?
Bachelor's degree in an IT related field
Highlight prior Tech Support experience
A+, MCP, Dell or other industry identified certifications are preferred
Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Handles escalated issues from Global Tech Support representatives
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates the most complex problems to the Product Managers/Engineers
Performs work under limited supervision
IT Support Technician - Salt Lake City (On-site)
Technical Support Technician Job 19 miles from Herriman
Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here's your opportunity.
We are looking for a qualified IT Support Technician to join our team.
At Instructure, we believe in order for our people to do their best work, they deserve the best possible tools and support. If you believe this as well, then we want to talk to you as we need someone with a technical background who is also highly customer service focused. The IT Support Technician will be responsible for supporting end-users by monitoring, maintaining, and supporting the hardware and software they use to get their jobs done. This includes, but is not limited to, personal computer systems (Mac and PC), software installation, application access, telephony systems, and networking.
What you will be doing:
* Serve as the first point of contact for all IT-related issues via helpdesk ticketing system, email, phone, and in-person support.
* Diagnose and resolve hardware, software, and network issues for mac OS, Windows, and mobile devices.
* Manage user accounts, permissions, and access in systems such as Okta, Microsoft 365, and Google Workspace.
* Support and maintain AV equipment and conference room technology, ensuring smooth operation for meetings and presentations.
* Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new and existing employees.
* Collaborate with other IT teams to escalate and resolve complex technical issues.
* Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
* Participate in onboarding and offboarding processes, including device provisioning and asset management.
* Contribute to IT projects, including hardware upgrades, software deployments, and process improvements.
What you'll need to know/have:
* 1-3 years of experience in IT support or a helpdesk role.
* Proficiency in supporting mac OS, Windows, and iOS/Android devices.
* Familiarity with enterprise tools such as Okta, Slack, Google Suite, Jamf, Intune, Active Directory, and Office 365.
* Knowledge of networking fundamentals, including Wi-Fi, VPN, and basic troubleshooting.
* Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
* Proven problem-solving skills and ability to multitask in a fast-paced environment.
* Ability to lift and move IT equipment (up to 50 lbs).
Get in on all the awesome at Instructure!
* Competitive salary, stock options, and 401k
* 100% paid medical, dental, disability, and life insurance
* HSA program, vision, voluntary life, and AD&D
* Lots of paid time off, 11 paid holidays, and flexible work schedules
* Lifestyle Spending Account
We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
GSD Global Support Tech Generalist, Spanish/English
Technical Support Technician Job 19 miles from Herriman
The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close.
Learn more about the GSD
HERE
!
Responsibilities
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision
Qualifications
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer technical support
Fluency in speaking, reading, and writing in English required.
Fluency in speaking, reading, and writing in Spanish required.
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Technician, Field Network
Technical Support Technician Job 37 miles from Herriman
filled.
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities
Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
Maintains accurate records of work orders, service updates, and customer interactions.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
Other duties as assigned.
Job Requirements
High school diploma or GED equivalent.
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PC and MS Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated and able to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: ***********************************************
Criminal Information Tech I- AFIS
Technical Support Technician Job 19 miles from Herriman
Criminal Information Technician IA-NFF (Federal Grant Researcher) AFIS ABIS Tenprint Examiners perform detailed and precise forensic analysis of fingerprints or palm prints submitted by federal, state and local criminal justice agencies to compile the criminal database, and applicant contributors whereby prints are submitted for employment/licensing background checks. The purpose of the work is to identify and maintain identification files based solely on the use of fingerprints and palm prints in Utah's criminal history records. By utilizing the automated fingerprint identification system (AFIS) procedures to ensure the proper reading of fingerprint image and to set core and axis placement for minutiae reading; review all required information for accuracy and completeness; correct any omitted or incomplete information; review/enter pattern types for each finger; set and/or correct core and axis placement to assist the system in setting correct geometric patterns and conducting subsequent search for the purpose of retrieving a candidate list; check list to determine if any candidate warrants review and display candidate file print image and search print image on split screen side by side to manually verify and/or eliminate.
Principal Duties:
Under close supervision, incumbents perform progressive assignments in order to learn the basic elements, methods, and procedures involved in fingerprint classification, and identification.
Complete fingerprint training and fingerprint Identification training
Working the job que (QC's and Verifies)
Identifying fingerprints for the Rights of Access
Processing citations and expungement prints
Scanning CFP and Criminal cards (needs to know criminal and applicant statutes)
An ideal candidate:
Will have record keeping abilities which including date entry and retrieval skills.
Will be able to communicate in both written and verbal communication.
Will be able to research and enter highly sensitive information and maintain confidentiality.
Requirements:
Employment for the selected candidate will be contingent upon the completion and passing of a Level II background and fingerprinting.
Must pass the Utah Bureau of Identification Proficiency test with in probationary period and maintain certification thereafter.
Supplemental Information:
Only applicants selected for an interview will be contacted.
After successful completion of your probationary period and training, you may be series promoted to a Criminal Information Technician II.
About our Agency:
The Utah Department of Public Safety (DPS) is comprised of 11 divisions and bureaus that include the Bureau of Criminal Identification (BCI), Utah Highway Patrol, the Division of Emergency Management, Driver License division, Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah.
Benefits:
We offer the work life balance, opportunities for growth and the upward mobility you've been searching for! Affordable premiums for health, dental, vision benefits that begin on your first day of employment. You will receive benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.
IT Support Specialist
Technical Support Technician Job 19 miles from Herriman
Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
We have developed requirements for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Intermountain Rigging we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.
Essential Duties and Responsibilities
Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
Plays a key role as key IT Representative, building positive experiences with User Base, with a mindset of continual improvement and excellence.
Address user tickets regarding hardware, software and general networking:
Email
Active Directory
File Servers and Access
Network Printers
Endpoint Detection and Response (EDR) Software
Assistance with common IT tasks such as:
Employee onboarding/terminations
Password resets
Various Software Installations/Updates
SMB and NTFS Network Share permission management
Walk customers through installing applications and computer peripherals
IT Inventory and License Management
Delivering end-user software training where necessary
Required Skills
Trouble shooting and resolution aptitudes
Self-Managing
Creative, yet compliant solutioning for unique Enterprise needs
Documentation Composition and Maintenance (mostly Wiki-based)
Process Improvement Drive and Change Management
Strong interpersonal communication skills, training abilities, combined with patient instruction delivery
Required Experience and/or Education
Proven work experience as a Desktop Support, Technical Support or similar roles
Working Tier 1 Administrative knowledge of the following products:
Microsoft Office (e.g. MS Office, Office365)
Windows 10/11
Basic Microsoft Windows Server Administration/Active Directory
Group Policy Usage
Bachelor's degree and two years of experience or certifications from entities such as MCSE, MCSA, MCP, Net+, A+, IC3, etc.
Language Skills:
Ability to read, write, verbalize, and comprehend instructions and correspondence in English.
Mathematical Skills:
Must have mathematical skills equivalent to those required under degree requirement.
Physical and Visual Activities:
Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision.
Physical Demands:
May require a combination of sitting, standing, and walking. May require lifting up to 50 pounds.
Environment/Atmospheric Conditions:
Must be able to work in an office environment as well as a shop environment as job duties require. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors.
Travel Requirements:
Multiple locations in SLC but nearby. Going between those locations during the day is common.
Supervisory Responsibilities
This position does not have supervisor responsibilities.
Technical Support - Business Analyst
Technical Support Technician Job 19 miles from Herriman
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Required Skills:
Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Qualifications
technical support, Portuguese fluency
Additional Information
To apply for this position or gain additional insight, please contact:
Shivani Shah
************
*****************************
GSD Global Support Tech Generalist, Spanish/English
Technical Support Technician Job 19 miles from Herriman
The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close.
Learn more about the GSD HERE!
* Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
* Provides technical support of hardware, systems, sub-systems and/or applications
* Assists with navigating around application menus, may be required to remote into customer's computer
* Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
* Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
* Offers alternative solutions where appropriate
* Records all customer contact information in CRM system
* Escalates more complex problems to the Global Tech Support Specialist when appropriate
* Performs work under general supervision
* High School Diploma or equivalent required
* Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
* 0 to 2 years previous computer technical support
* Fluency in speaking, reading, and writing in English required.
* Fluency in speaking, reading, and writing in Spanish required.
* Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
* Understanding of Active Directory to unlock and reset passwords
* Proficient with troubleshooting all Windows Operating systems
* Ability to communicate clearly and professionally, both verbally and in writing
* Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
GSD Global Support Tech Generalist, Portuguese/English Required
Technical Support Technician Job 19 miles from Herriman
The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close.
Learn more about the GSD
HERE
!
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer technical support
Fluency in reading, writing, and speaking English is required
Fluency in reading, writing, and speaking Portuguese is required
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision
IT Support Technician - Salt Lake City (On-site)
Technical Support Technician Job 19 miles from Herriman
Salt Lake City, UT G&A - IT / Full-time / On-site Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here's your opportunity.
We are looking for a qualified IT Support Technician to join our team.
At Instructure, we believe in order for our people to do their best work, they deserve the best possible tools and support. If you believe this as well, then we want to talk to you as we need someone with a technical background who is also highly customer service focused. The IT Support Technician will be responsible for supporting end-users by monitoring, maintaining, and supporting the hardware and software they use to get their jobs done. This includes, but is not limited to, personal computer systems (Mac and PC), software installation, application access, telephony systems, and networking.
**What you will be doing:**
+ Serve as the first point of contact for all IT-related issues via helpdesk ticketing system, email, phone, and in-person support.
+ Diagnose and resolve hardware, software, and network issues for mac OS, Windows, and mobile devices.
+ Manage user accounts, permissions, and access in systems such as Okta, Microsoft 365, and Google Workspace.
+ Support and maintain AV equipment and conference room technology, ensuring smooth operation for meetings and presentations.
+ Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new and existing employees.
+ Collaborate with other IT teams to escalate and resolve complex technical issues.
+ Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
+ Participate in onboarding and offboarding processes, including device provisioning and asset management.
+ Contribute to IT projects, including hardware upgrades, software deployments, and process improvements.
**What you'll need to know/have:**
+ 1-3 years of experience in IT support or a helpdesk role.
+ Proficiency in supporting mac OS, Windows, and iOS/Android devices.
+ Familiarity with enterprise tools such as Okta, Slack, Google Suite, Jamf, Intune, Active Directory, and Office 365.
+ Knowledge of networking fundamentals, including Wi-Fi, VPN, and basic troubleshooting.
+ Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
+ Proven problem-solving skills and ability to multitask in a fast-paced environment.
+ Ability to lift and move IT equipment (up to 50 lbs).
**Get in on all the awesome at Instructure!**
+ Competitive salary, stock options, and 401k
+ 100% paid medical, dental, disability, and life insurance
+ HSA program, vision, voluntary life, and AD&D
+ Lots of paid time off, 11 paid holidays, and flexible work schedules
+ Lifestyle Spending Account
We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
EOE Veteran/Disability
Technician, Field Network
Technical Support Technician Job 37 miles from Herriman
filled.
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities
Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
Maintains accurate records of work orders, service updates, and customer interactions.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
Other duties as assigned.
Job Requirements
High school diploma or GED equivalent.
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PC and MS Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated and able to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.
GSD Global Support Tech Generalist, Portuguese/English Required
Technical Support Technician Job 19 miles from Herriman
The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close.
Learn more about the GSD HERE!
* Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
* Provides technical support of hardware, systems, sub-systems and/or applications
* Assists with navigating around application menus, may be required to remote into customer's computer
* Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
* Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
* Offers alternative solutions where appropriate
* Records all customer contact information in CRM system
* Escalates more complex problems to the Global Tech Support Specialist when appropriate
* Performs work under general supervision
* High School Diploma or equivalent required
* Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
* 0 to 2 years previous computer technical support
* Fluency in reading, writing, and speaking English is required
* Fluency in reading, writing, and speaking Portuguese is required
* Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
* Understanding of Active Directory to unlock and reset passwords
* Proficient with troubleshooting all Windows Operating systems
* Ability to communicate clearly and professionally, both verbally and in writing
* Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues