A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
There is more than meets the eye when it comes to being a technical support technician. For example, did you know that they make an average of $18.96 an hour? That's $39,445 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical support technician, we found that a lot of resumes listed 16.8% of technical support technicians included customer service, while 16.4% of resumes included technical support, and 8.4% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support technician job title. But what industry to start with? Most technical support technicians actually find jobs in the technology and telecommunication industries.
If you're interested in becoming a technical support technician, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.0% of technical support technicians have master's degrees. Even though some technical support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support technician. When we researched the most common majors for a technical support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support technician resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a technical support technician. In fact, many technical support technician jobs require experience in a role such as customer service representative. Meanwhile, many technical support technicians also have previous career experience in roles such as cashier or sales associate.