1. Stanford University
Stanford, CA • Private
A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
There are certain skills that many technical support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a technical support technician, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.0% of technical support technicians have master's degrees. Even though some technical support technicians have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a technical support technician can determine their career goals through the career progression. For example, they could start out with a role such as technical support specialist, progress to a title such as systems administrator and then eventually end up with the title information technology manager.
What Am I Worth?
The role of a technical support technician includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general technical support technician responsibilities:
There are several types of technical support technician, including:
A Computer Technician is responsible for repairing and maintaining computers and servers. They set up computer hardware and technological equipment. They install, configure, and update software and drivers, create, and support computer networks. They manage security options and ensure the privacy of networks and the information stored on the devices.
They are responsible for an adequate and functional IT infrastructure at a company or institution. They troubleshoot any issue occurring with hardware, components, peripheral devices, software, and networks. They perform diagnostic tests, resolve errors, and maintain internet connectivity, making sure the system runs correctly.
They are diligent workers with acute problem-solving skills. They are service-oriented, patient, and have excellent communications skills to be able to deal with a continuous flow of co-workers seeking IT support on the verge of a nervous breakdown.
An information technology technician sounds a bit like a mouthful. But simply put, they are IT specialists that handle software and hardware repairs and installations. In fact, because so many things around us are digital, an IT specialist can never run out of business. Even most computer repair stores are run by them.
Daily, an information technology technician is involved in activities such as performing software and hardware installation, undertaking hardware repairs, conducting systems upgrades, and running diagnostic testing. Besides that, they also perform backup operations and produce error reports.
Employers require information technology technicians to have a minimum of a bachelor's degree that is STEM-related and have at least two years of relevant work experience. This role earns, on average, $28 per hour and suits individuals who are technically minded and enjoy problem solving.
There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.
Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!
Mouse over a state to see the number of active technical support technician jobs in each state. The darker areas on the map show where technical support technicians earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
San Diego, CA • Private
Boston, MA • Private
New York, NY • Private
Worcester, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.9% of technical support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Technical Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
2. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
Some places are better than others when it comes to starting a career as a technical support technician. The best states for people in this position are Pennsylvania, New York, New Jersey, and Virginia. Technical support technicians make the most in Pennsylvania with an average salary of $64,389. Whereas in New York and New Jersey, they would average $64,302 and $58,290, respectively. While technical support technicians would only make an average of $55,783 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New York
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
It takes 4 years of professional experience to become a technical support technician. That is the time it takes to learn specific technical support technician skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 7 to 9 years years to become a technical support technician.
It takes about two years to become an IT technical support specialist. At a minimum, an associate degree or certification coupled with on-the-job training and certification can be sufficient to get hired.
Support technicians make $43,000 a year. The average salary for a technical support technician is $43,000 a year, with jobs ranging greatly in price between $36,000 and $49,000.
With the rapid growth of technology and industry, technical support technicians are always in high demand. The IT support field offers many opportunities for advancement. Pay can fluctuate based on experience, time in the field, and the size and demand of the company.
Yes, technical support is a good career option for many people. This job is an ideal position for entry-level people who want to get into big tech. While this position does not pay as well as other tech positions, it is an important stepping stone to promotion within the field.
Technical support technicians are responsible for keeping computer systems afloat.
The role of a technical support technician is to handle any problems that may arise for clientele. Large companies will employ technical support technicians in-house to handle issues as they arise and minimize system downtime.
It takes good communication skills to be tech support. Since tech support is a job inherently based around solving problems for others, having good communication and customer service abilities is mandatory.
A technical technician is an expert in the technical field. A technical technician understands how technology operates and is usually responsible for fixing problems as they arise.
A technical technician is the first point of contact for companies or clients experiencing technical issues that they need fixing. Technical technicians can work in-house as a division of a large company or can also be a third-party, which a company may outsource.
The qualifications you need to work technical support are at least an associate's degree in computer science and some work experience. Typically companies prefer to hire people with a bachelor's degree and deep knowledge of various computer programs.
You should study computer science to become a technical support technician. To become a technical support technician, most companies require you to have a bachelor's degree in computer science or some sort of related field.