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Become A Technical Support Technician

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Working As A Technical Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Support Technician Do

A Technical Support Technician helps resolve the computer problems of an organization. They install selected software and hardware products, as well as repair hardware as necessary.

How To Become A Technical Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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8 Technical Support Technician jobs

Global Channel Management
Ashburn, VA
Technical Support Analyst

$64,000 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Crystal Equation
Ashburn, VA
IT Field Support

$58,920 Estimated

Kforce
Ashburn, VA
Field Technician

$46,420 Estimated

Curtiss Wright
Ashburn, VA
IT Technician

$106,804 Estimated

Collabera
Ashburn, VA
Data Center Technician

$48,620 Estimated

Pae, Inc.
Ashburn, VA
Lead Consultant, Technical Litigation Support / Litigation Support Ana

$88,259 Estimated

Global Channel Management
Ashburn, VA
Technical Support Analyst

$64,000 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Crystal Equation
Ashburn, VA
IT Field Support

$58,920 Estimated

Kforce
Ashburn, VA
Field Technician

$46,420 Estimated

Curtiss Wright
Ashburn, VA
IT Technician

$106,804 Estimated

Collabera
Ashburn, VA
Data Center Technician

$48,620 Estimated

Pae, Inc.
Ashburn, VA
Lead Consultant, Technical Litigation Support / Litigation Support Ana

$88,259 Estimated

Global Channel Management
Ashburn, VA
Technical Support Analyst

$64,000 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Crystal Equation
Ashburn, VA
IT Field Support

$58,920 Estimated

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Real Technical Support Technician Salaries

Job Title Company Location Start Date Salary
DIR., Japanese OE Technical Support Goodyear Dunlop Tires North America, Ltd. Akron, OH Sep 20, 2011 $180,000
EMV Technical Support CPI Card Group Colorado Inc. Littleton, CO Sep 16, 2014 $170,000
Director, Cinema Technical Support Dolby Laboratories, Inc. San Francisco, CA Sep 03, 2013 $161,491 -
$190,527
Director of Technical Support Rocket Fuel Inc. Redwood City, CA Sep 01, 2014 $160,000
Technical Support Lead, Fixed Income Technology RBC Capital Markets, LLC Jersey City, NJ Mar 10, 2016 $150,000 -
$175,000
Technical Support Developer Servicenow, Inc. Santa Clara, CA Nov 24, 2016 $118,830 -
$122,800
Director, Technical Support Riverbed Technology, Inc. Bethesda, MD Sep 30, 2013 $116,000
Technical Support Developer Servicenow, Inc. Santa Clara, CA Oct 21, 2015 $108,500
Technical Support Mitchell/Martin, Inc. Jersey City, NJ Mar 08, 2016 $104,936 -
$124,000
Director, Tech Support Trizetto Corporation, A Cognizant Company Phoenix, AZ Sep 10, 2015 $103,730 -
$123,003
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Top Skills for A Technical Support Technician

ComputerHardwareTroubleShootingInternetConnectivityPhoneCallsRemoteAccessEmailTechnicalSupportDeskSupportNetworkPrintersCustomerServiceSetupTechnicalIssuesDataEntryWebLaptopsSoftwareApplicationsActiveDirectoryWindowsXPMacOS

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Top Technical Support Technician Skills

  1. Computer Hardware
  2. Trouble Shooting
  3. Internet Connectivity
You can check out examples of real life uses of top skills on resumes here:
  • Worked on Computer Hardware and software inventory database, using MS Access 2007.
  • Craft bash scripts and Perl scripts for information collection, as well as automated trouble shooting.
  • Worked in call center troubleshooting internet connectivity problems.
  • Take incoming phone calls and assist customer with Apple technical support and resolve billing issues.
  • Utilized and determined and resolved necessary repairs with remote access.

Top Technical Support Technician Employers

What Kind Of Companies Hire a Technical Support Technician

  1. Convergys
  2. Asurion
  3. Comcast
  4. Verizon Wireless
  5. Xerox
  6. Apple
  7. Alorica
  8. Teleperformance
  9. At&T
  10. Cox Communications
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