Technical Support Technician Careers

A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.

They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.

They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.

There is more than meets the eye when it comes to being a technical support technician. For example, did you know that they make an average of $18.96 an hour? That's $39,445 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Technician Do

There are certain skills that many technical support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a technical support technician, we found that a lot of resumes listed 16.8% of technical support technicians included customer service, while 16.4% of resumes included technical support, and 8.4% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support technician job title. But what industry to start with? Most technical support technicians actually find jobs in the technology and telecommunication industries.

How To Become a Technical Support Technician

If you're interested in becoming a technical support technician, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.0% of technical support technicians have master's degrees. Even though some technical support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support technician. When we researched the most common majors for a technical support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support technician resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a technical support technician. In fact, many technical support technician jobs require experience in a role such as customer service representative. Meanwhile, many technical support technicians also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$39,445
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
121,021
Job Openings

Technical Support Technician Career Paths

Top Careers Before Technical Support Technician

Cashier
17.9 %

Top Careers After Technical Support Technician

Cashier
11.0 %

Technical Support Technician Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Technician

Technical Support Technicians in America make an average salary of $39,445 per year or $19 per hour. The top 10 percent makes over $59,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$39,445
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Best Paying Cities For Technical Support Technicians

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range49k - 83k$64k$64,064
Paramus, NJ
Salary Range46k - 76k$59k$59,368
Boston, MA
Salary Range46k - 75k$59k$59,257
New York, NY
Salary Range45k - 75k$58k$58,165
Ashburn, VA
Salary Range36k - 61k$48k$47,830
Las Vegas, NV
Salary Range36k - 61k$48k$47,610
Seattle, WA
Salary Range39k - 56k$47k$47,184
Phoenix, AZ
Salary Range35k - 60k$47k$46,649
Lenexa, KS
Salary Range33k - 53k$43k$42,699
Englewood, CO
Salary Range33k - 52k$42k$42,023
Eugene, OR
Salary Range33k - 52k$42k$41,791
New Braunfels, TX
Salary Range29k - 50k$38k$38,236
Columbus, OH
Salary Range28k - 47k$37k$37,079
Cary, NC
Salary Range28k - 46k$37k$36,738
Peoria, IL
Salary Range29k - 46k$37k$36,696
Salt Lake City, UT
Salary Range28k - 44k$35k$35,427
Great Falls, MT
Salary Range29k - 40k$35k$34,623
Oklahoma City, OK
Salary Range26k - 43k$34k$34,053
Jacksonville, FL
Salary Range25k - 39k$32k$31,716
$25k
$83k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Technical Support
Robert Half
08/05/2021
$58,00008/05/2021
Technical Support II
Robert Half
08/05/2021
$50,00008/05/2021
CE 1, Technical Support (Work From Home)
Comcast
08/05/2021
$31,30508/05/2021
Extrusion Support Technician
Pro Staff
08/05/2021
$32,34908/05/2021
Supported Employment HAB Tech Opening
Bayada Home Health Care
08/05/2021
$25,04408/05/2021
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Technical Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Technician Resume

At Zippia, we went through countless Technical Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Technical Support Technician Resume Examples And Templates

Technical Support Technician Demographics

Gender

male

59.6 %

female

35.8 %

unknown

4.6 %

Ethnicity

White

61.8 %

Hispanic or Latino

14.6 %

Asian

10.4 %

Foreign Languages Spoken

Spanish

61.4 %

French

9.2 %

Portuguese

4.1 %
Show More Technical Support Technician Demographics

Technical Support Technician Education

Degrees

Bachelors

40.2 %

Associate

28.3 %

High School Diploma

17.3 %

Top Colleges for Technical Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
Show More Technical Support Technician Education Requirements

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Top Skills For a Technical Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.8% of technical support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Technician

Some places are better than others when it comes to starting a career as a technical support technician. The best states for people in this position are California, Massachusetts, New Jersey, and Connecticut. Technical support technicians make the most in California with an average salary of $60,406. Whereas in Massachusetts and New Jersey, they would average $59,243 and $58,872, respectively. While technical support technicians would only make an average of $58,170 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Technical Support Technician Jobs:
3,651
Highest 10% Earn:
$93,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Technical Support Technician Jobs:
2,565
Highest 10% Earn:
$81,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Technical Support Technician Jobs:
770
Highest 10% Earn:
$77,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Technicians

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Top Technical Support Technician Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support technicians and discovered their number of technical support technician opportunities and average salary. Through our research, we concluded that Teleperformance was the best, especially with an average salary of $40,070. Alorica follows up with an average salary of $30,632, and then comes AT&T; with an average of $61,004. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support technician. The employers include None, None, and None

1. Teleperformance
4.0
Avg. Salary: 
$40,070
Technical Support Technicians Hired: 
1,163+
2. Alorica
4.2
Avg. Salary: 
$30,632
Technical Support Technicians Hired: 
1,036+
3. AT&T
4.7
Avg. Salary: 
$61,004
Technical Support Technicians Hired: 
931+
4. Comcast
4.6
Avg. Salary: 
$45,148
Technical Support Technicians Hired: 
853+
5. Xerox
4.7
Avg. Salary: 
$76,685
Technical Support Technicians Hired: 
806+
6. Verizon Communications
4.7
Avg. Salary: 
$59,194
Technical Support Technicians Hired: 
762+

Technical Support Technician Videos

Updated August 18, 2021