Technical support technician demographics and statistics in the US
Technical support technician demographics research summary. Zippia estimates technical support technician demographics and statistics in the United States by using a database of 30 million profiles. Our technical support technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about technical support technicians after extensive research and analysis:
- There are over 401,588 technical support technicians currently employed in the United States.
- 33.3% of all technical support technicians are women, while 66.7% are men.
- The average technical support technician age is 42 years old.
- The most common ethnicity of technical support technicians is White (56.1%), followed by Hispanic or Latino (16.9%), Black or African American (10.6%) and Asian (10.6%).
- Technical support technicians are most in-demand in Pontiac, MI.
- Philadelphia, PA pays an annual average wage of $65,205, the highest in the US.
- In 2022, women technical support technicians earned 96% of what men earned.
- New York is the best state for technical support technicians to live.
- Technical support technicians are 49% more likely to work at private companies in comparison to public companies.
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Technical support technician demographics by:
Technical support technician gender statistics
33.3% of technical support technicians are women and 66.7% of technical support technicians are men.
- Male, 66.7%
- Female, 33.3%
Technical support technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 66.7% |
| Female | 33.3% |
Technical support technician gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$42,083
Female income
$40,550
Technical support technician gender ratio over time
This data breaks down the percentage of men and women in technical support technician positions over time. Currently, 33.3% of technical support technicians are female.
Technical support technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 60.74% | 39.26% |
| 2011 | 61.89% | 38.11% |
| 2012 | 63.57% | 36.43% |
| 2013 | 64.19% | 35.81% |
| 2014 | 64.64% | 35.36% |
| 2015 | 66.73% | 33.27% |
| 2016 | 66.88% | 33.12% |
| 2017 | 66.78% | 33.22% |
| 2018 | 67.63% | 32.37% |
| 2019 | 66.09% | 33.91% |
| 2020 | 66.69% | 33.31% |
| 2021 | 66.75% | 33.25% |
Technical support technician related jobs gender ratio
We compared technical support technicians with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Technical Support Technician | 67% | 33% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Technical support technician demographics by race
The most common ethnicity among technical support technicians is White, which makes up 56.1% of all technical support technicians. Comparatively, 16.9% of technical support technicians are Hispanic or Latino and 10.6% of technical support technicians are Black or African American.
- White, 56.1%
- Hispanic or Latino, 16.9%
- Black or African American, 10.6%
- Asian, 10.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Technical support technician race
| Technical support technician race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 16.9% |
| Black or African American | 10.6% |
| Asian | 10.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Technical support technician race and ethnicity over time
See how technical support technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Technical support technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.72% | 11.08% | 7.16% | 13.88% |
| 2011 | 65.42% | 11.17% | 7.30% | 13.39% |
| 2012 | 64.15% | 11.41% | 7.55% | 14.03% |
| 2013 | 63.09% | 10.64% | 8.36% | 14.41% |
| 2014 | 62.80% | 10.86% | 8.01% | 15.11% |
| 2015 | 62.70% | 10.32% | 9.19% | 15.00% |
| 2016 | 62.49% | 10.28% | 9.16% | 14.89% |
| 2017 | 61.71% | 9.95% | 9.62% | 15.30% |
| 2018 | 61.83% | 9.91% | 9.71% | 15.03% |
| 2019 | 60.01% | 9.83% | 10.41% | 16.16% |
| 2020 | 57.97% | 10.40% | 10.19% | 16.32% |
| 2021 | 56.12% | 10.64% | 10.56% | 16.85% |
Technical support technician wage gap by race
According to our data, asian technical support technicians have the highest average salary compared to other ethnicities. Black or african american technical support technicians have the lowest average salary at $39,574.
| Ethnicity | Salary |
|---|---|
| Unknown | $40,459 |
| White | $41,535 |
| Black or African American | $39,574 |
| Asian | $48,806 |
| Hispanic or Latino | $40,663 |
Average technical support technician age
See how the average age of technical support technicians varies based on ethnicity and gender.
Male
Female
Technical support technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Technical support technician age breakdown
The average age of technical support technicians is 40+ years years old, representing 56% of the technical support technician population.
Technical support technician age breakdown
| Technical Support Technician Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Technical support technician educational attainment
The most common degree for technical support technicians is bachelor's degree, with 40% of technical support technicians earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 17%.
- Bachelor's, 40%
- Associate, 28%
- High School Diploma, 17%
- Diploma, 6%
- Other Degrees, 9%
Technical support technicians by degree level
| Technical support technician degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 28% |
| High School Diploma | 17% |
| Diploma | 6% |
| Other Degrees | 9% |
Technical support technician jobs you might like
Technical support technician wage gap by degree level
According to the data, technical support technicians with a Master's degree earn more than those without, at $52,967 annually. With a Doctorate degree, technical support technicians earn a median annual income of $49,411 compared to $42,947 for technical support technicians with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $52,967 |
| High School Diploma or Less | $36,413 |
| Bachelor's Degree | $42,947 |
| Doctorate Degree | $49,411 |
| Some College/ Associate Degree | $37,611 |
Technical support technician employment statistics
Most technical support technicians work for a private in the technology industry.
Company size where technical support technicians work
Below, you can see the size of companies where technical support technicians work.
Technical support technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 45% |
Technical support technician jobs by company type
Employees with the technical support technician job title have their preferences when it comes to working for a company. For instance, most technical support technicians prefer to work at private companies over public companies.
Technical support technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 42% |
| Private | 49% |
| Government | 3% |
Technical support technician jobs by industry
The most common industries for technical support technicians are technology, professional and telecommunication.
Technical support technician industry statistics
| Industry | Percentages |
|---|---|
| Technology | 21% |
| Fortune 500 | 18% |
| Professional | 13% |
| Telecommunication | 7% |
| Finance | 7% |
| Health Care | 6% |
| Manufacturing | 4% |
| Retail | 4% |
| Education | 4% |
| Media | 3% |
| Internet | 3% |
| Government | 3% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Hospitality | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Insurance | 1% |
Technical support technician turnover and employment statistics
Technical support technician unemployment rate over time
The unemployment rate for technical support technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Technical support technician unemployment rate by year
| Year | Technical support technician unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average technical support technician tenure
The average technical support technician stays at their job for 1-2 years, based on the 61,406 technical support technicians resumes in Zippia's database.
Technical support technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 35% |
| 1-2 years | 34% |
| 3-4 years | 10% |
| 5-7 years | 11% |
| 8-10 years | 4% |
| 11+ years | 5% |
Technical support technician LGBT ratio compared to similar jobs
Review the percent of technical support technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Assistant Systems Analyst | 8.42% | 82,739 |
| Geospatial Engineer | 8.46% | 178,326 |
| Network Security Analyst | 8.59% | 82,954 |
| Web Operations Specialist | 9.03% | 71,315 |
| Information Systems Architect | 10.54% | 208,592 |
| Technical Support Technician | 10.88% | - |
Similar technical support technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Assistant Systems Analyst | 8.42% | 82,739 |
| Geospatial Engineer | 8.46% | 178,326 |
| Network Security Analyst | 8.59% | 82,954 |
| Web Operations Specialist | 9.03% | 71,315 |
| Information Systems Architect | 10.54% | 208,592 |
Foreign languages spoken by technical support technicians
The most common foreign language among technical support technicians is Spanish at 61.4%. The second-most popular foreign language spoken is French at 9.2% and Portuguese is the third-most popular at 4.1%.
- Spanish, 61.4%
- French, 9.2%
- Portuguese, 4.1%
- Chinese, 3.1%
- Arabic, 3.1%
- Other, 19.1%
Technical support technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.4% |
| French | 9.2% |
| Portuguese | 4.1% |
| Chinese | 3.1% |
| Arabic | 3.1% |
| Other | 19.1% |
