Technical support technician full time jobs

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams. Responsibilities: * Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. * Uses automated information systems to analyze routine situations. * Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. * Resolves problems or contacts more senior technical support as necessary. * Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. * Conducts technical research for source of information required in support of request for information related to ongoing programs. * Instructs users in the use of systems specific to the government contract. * Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. * Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Job Requirements Qualifications: * High School Diploma w/ 4-5 years of experience minimum * Experience with ServiceNow is preferred but not required * An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance * Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required * Strong written and verbal communications skills and the ability to interact with people at all levels are required * A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ************************************************* Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Ashburn, VA 20147 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay is $23 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software. Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. Create detailed technical documentation for resolutions of issues. Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. Identifies, documents and escalates all Tier 3 incidents in a timely manner. Required Technical Experience: Microsoft Windows Desktop OS installation and support Apple / Mac Desktop OS installation and support Microsoft Office 365 administration and support Google Workspace administration and support iPhone / Android troubleshooting Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR SviOPKZ9tK

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description The purpose of this position will be to perform a very wide range of support functions within a government agency who acts as the executive agent for all 54 States and Territories. The purpose of this contract is to provide the necessary level of professional, technical, organizational, and business improvement and support services required to facilitate the overall objectives of the agency. This individual must be diligent, organized, and hold themselves to a high standard of professionalism while performing their work. The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times. Location: Arlington, Virginia Employment type & Duration: Contractor / 1 yr + 4 optional yrs Security Clearance: Secret Required Qualifications The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times. Daily checks on systems such as Building Automation (BACnet), Department of Public Works (DPWnet), Calendar Management System (CMS), Distributed Antenna System (DAS), Electronic Security System (ESS), Facility Management System (FM:Interact), Vault, and 4-Clicks Ensure structural and local compliance on new customer requests to AV & IT systems Organize and conduct all end-user training on Facilities Management Interact (FM: Interact) Attend scheduled meetings and provide feedback/recommendations to potential upgrades Prepare and present Compliance Reports with respects to the systems Perform Network Administrative functions on the non-military WiFi network as well as potential wiring and expansion of routers, switches, etc Additional Information CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our growing list of benefits currently include the following for Full Time Employees: • Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. Group Health Insurance Benefits: • Medical: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. • Dental: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. • Vision: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. • Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. • Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. • Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. • Leverage-able Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, gain experience, and contribute to Thought Leadership while you build a basket of marketable experiences. • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. • Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. • Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. • Supplemental Life/Accidental Death and Dismemberment Insurance : If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - The Best Way To Apply • ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. • ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. • Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO **********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Job DescriptionIT Support Specialist Job Type: Full Time Department: IT / Corporate Salary -- Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, education, certifications, and competencies that align with the specified role . The pay range for this position is: $75,000-$90,000. _____________________________________________________________________________ Who we are Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors. Horizon's culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach. Who we are looking for We are seeking a detail-oriented and technically skilled IT Support Specialist to join our growing team. This role calls for a dedicated professional with experience in end-user support in an Office 365 environment, IT systems management, and the advancement of organizational cybersecurity posture. The ideal candidate will demonstrate a proactive approach to technology, an ability to communicate effectively across departments, and a passion for maintaining operational excellence in a rapidly evolving digital landscape. Key Responsibilities End-User Support: Serve as the first point of contact for technical assistance, troubleshooting hardware and software issues, and ensuring timely resolution for staff across all departments. IT Systems Management: Support the management of end user IT equipment and related inventory. Conduct the installation, configuration, and maintenance of computers, servers, networks, and related infrastructure to ensure optimal performance and security. Security Monitoring: Regularly monitor systems for vulnerabilities, and respond promptly to security incidents, escalating as necessary and documenting all actions taken. Documentation and Reporting: Maintain detailed and accurate records of technical procedures, incidents, configurations, and compliance activities. Prepare reports for management and auditors as required. User Training: Educate employees about cybersecurity best practices. Policy Enforcement: Ensure the consistent application of IT and cybersecurity policies, including access controls, password management, and system updates. Required Qualifications Education: Associates or Bachelor's degree in Information Technology or equivalent experience. Prior work in government-regulated environment Experience: Minimum of 5+ years' professional experience in IT support or systems administration Technical Skills: Strong proficiency in managing Windows and Linux operating systems, networking protocols, cloud services, and endpoint security solutions. Cybersecurity Knowledge: Understanding of cybersecurity principles, frameworks, and best practices, with ability to apply these concepts to real-world business environments. Certifications: Industry-recognized certifications such as CompTIA Security+, or similar credentials are highly desirable. Communication Skills: Excellent written and verbal communication skills. Ability to translate complex technical information into user-friendly guides and presentations. Analytical Thinking: Proven ability to assess risks, troubleshoot issues, and develop effective solutions under pressure. Attention to Detail: Meticulous approach to documentation, record-keeping, and the interpretation of regulatory requirements system performance. Teamwork: Collaborative spirit and willingness to work closely with colleagues in IT, compliance, management, and external partners. Preferred Attributes Process Improvement: Ability to identify inefficiencies, recommend process changes, and lead initiatives to streamline operations. Adaptability: Comfortable working in a dynamic environment, adjusting priorities quickly in response to emerging needs or threats. Ethical Leadership: Commitment to upholding the highest standards of integrity, confidentiality, and professional ethics. Core Competencies Problem-Solving: Ability to think critically and resolve complex technical and compliance challenges rapidly. Customer Service Orientation: Focused on delivering exceptional support and user experiences. Initiative: Self-motivated, inquisitive, and driven to seek out new solutions and learning opportunities. Organizational Skills: Effective at juggling multiple tasks, deadlines, and priorities without sacrificing quality. Reliability: Consistently meets commitments and maintains a high standard of work, even under pressure. Day-to-Day Activities On Site Work in Vienna, VA. Possibility of some travel. Must be able to lift up to 30 lbs. for hardware setups. Responding to help desk tickets and resolving technical issues for end-users. Conducting routine system checks, updates, and performance monitoring. Assisting in the onboarding and offboarding of users, ensuring appropriate access levels and security controls are in place. Testing and deploying security patches and updates across all devices and servers. Participating in incident response and recovery efforts. Supporting NIST 800-171 compliance assessments and preparing documentation for audits. Collaborating with the cybersecurity team to review and strengthen controls. Leading or assisting in IT-related projects, such as software rollouts or infrastructure upgrades. Why you will love working with us/ Perks A comprehensive benefits package including healthcare (medical, dental, vision and disability) a 401k program where you are 100% vested from day one with an employer match after 90 days. an Educational Assistance program. a Student Loan Repayment Program Gym Reimbursement Program. Paid Time off Dynamics, passionate, multi-disciplinary team of creative minds to work with and many more. Horizon is an Equal Employment Opportunity employer, and it is our policy to consider all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. EOE/M/F/Vet/Disabled

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking an IT Support Services- Program Manager (PM) to provide executive-level program management and oversight for all professional IT Support Services performed under the United States Capitol Police (USCP), in Washington, D.C. I've never heard of Terrestris. What do you do? At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective. So, what will the IT Support Services- Program Manager (PM) at Terrestris do? The IT Support Services- Program Manager (PM) shall provide executive-level program management and oversight for all professional IT Support Services performed under the USCP OIS BPA. The PM will be responsible for contract execution, task order performance, personnel management, and ensuring all deliverables meet or exceed contract requirements. The PM will serve as the Contractor's authorized representative and primary point of contact (POC) with the Contracting Officer (CO), Contracting Officer's Representative (COR), and USCP OIS leadership. What does a typical day look like for the IT Support Services- Program Manager (PM)? You will: Serve as the Transition Manager for the contract. Be ultimately responsible for the quality and efficiency of all TOs issued under this BPA to include both technical issues and business processes. Have overall responsibility of the contract activities, including planning, organizing, directing, controlling, staffing and reporting status, deliverables and schedules to the Government. Be a full-time corporate employee, required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. Have organizational authority to execute the requirements of all the TOs issued under this BPA. Assign taskings to Contractor personnel, supervise on-going technical efforts, and manage overall performance of all TOs issued under this BPA. Have the ultimate authority to commit the Contractor's organization and make decisions for the Contractor's organization in response to Government issues, concerns, or problems. Be readily available to respond to Government questions, concerns, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues. Authorization to work in the U.S. permanently without sponsorship. Possess a Bachelor's degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field. Have a minimum of 10 years of experience in program management with seven (7) or more years of relevant experience in an Enterprise IT environment of equal or greater size of USCP. Possess Program Management Professional (PgMP), or Project Management Professional (PMP) certification at time of Proposal submission. Have demonstrated experience in the management and control of complex information technology architectures involving multiple disparate operating systems, databases, networks, communications systems, and managed services environments similar in size and scope as described in this Request for Quotation (RFQ). Have supervised substantial operations which encompassed user and network systems and integration; and led organizations with people of various job categories and skills. Have experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction, tracking user complaints and monitoring programs and quality control programs. Possess excellent written and verbal communication skills, including experience in presenting material to senior Government officials. Have proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors). Have proven Government experience/knowledge with various types of audits such as Financial, and Assessment and Authorization. What qualifications do you look for? You might be the person we're looking for if you have: What kind of benefits does Terrestris Offer? We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S. DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Job Description - Help Desk Support Specialist The Help Desk Support Specialist plays a key role in ensuring a seamless and efficient experience for our team by providing expert support, troubleshooting, and process optimization within the Encompass LOS environment. This role blends technical problem-solving, system administration, and collaboration to enhance productivity across the organization. Position Requirements Experience: Experience within the Encompass software either as a user or admin. Education: High School diploma or equivalent Work Condition: Remote & Full-Time- overtime as needed. Physical Requirement: Ability to perform a desk-based role Expectations: Attention to detail Ability to work with deadlines and variable workloads Ability to multi-task Strong documentation, verbal, and written communication skills Positive, service-oriented attitude. Preferred Qualifications- but not required : 1-2 years of help desk or technical support experience. Programming experience or interest in learning (C#, VB, JavaScript, Python). Experience as an Encompass Administrator and familiarity with Encompass Web Version, Developer Connect API, or Partner Connect. Understanding of loan production processes or prior mortgage industry experience Responsibilities: Provide Customer Support: Deliver exceptional customer service by responding promptly and effectively to Encompass help desk requests. Troubleshoot & Resolve Issues: Manage and resolve ICE Mortgage Technology support tickets efficiently while maintaining strong relationships with ICE support teams. Identify Process Improvements: Proactively identify opportunities to streamline processes and recommend enhancements to improve the Encompass user experience. Support QA & Testing: Assist with quality assurance (QA), system testing, and user acceptance testing (UAT) for new features, integrations, and updates. System Administration: Assist with the creation, configuration, and management of company and user setups, roles, and personas. Collaborate Across Teams: Partner with internal departments to ensure system changes align with business and compliance needs. Documentation & Knowledge Management: Maintain comprehensive records, guides, and training materials by logging issues and resolutions, updating workflows and FAQs, tracking system administration details, documenting changes and releases, and creating user-friendly resources to support onboarding and feature adoption. Training & User Support: Support training initiatives and help colleagues understand system functionality and best practices. Special Projects: Contribute to documentation, testing, and process optimization efforts in alignment with management direction. Additional Duties: Perform other responsibilities as assigned by management.

Full-time Description Leading with our people, Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; we are a Digital family. Digital Consultants is seeking a qualified IT Support Specialist to provide Tier 2 support for our customer at the Naval Research Laboratory in Washington, DC. Provide endpoint device analysis and support services, including deployment, upgrades, systems settings, troubleshooting and resolving hardware and software issues related to desktop workstations, mobile workstations, networked and local printers and other network accessible devices. Tier 2 personnel are responsible for assisting Tier 1 personnel in solving more complex technical problems and will investigate elevated issues by confirming the validity of the problem and seeking solutions related to these more complex issues. If a problem is time-consuming and/or highly urgent, they are responsible for making recommendations and involving Tier 3 personnel. Duties to include: Analyze and develop creative solutions for computer system incidents. Initiate documentation and record-keeping for all project tasks and assigned deliverables. Consult with the user community to determine system user specifications, understand technical problems, and answer/address areas of opportunity by telephone or self-service submission of information in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Using independent judgement and problem-solving skills, diagnose, identify, isolate, analyze, and solve problems utilizing a holistic, consultative approach. Facilitate and serve as a liaison for requests to product line specialists, application, or system support specialists. Maintains and updates accurate records and tracking databases for use in future system analysis and design specifications. Analyzes root cause of recurring problems or abnormal patterns and offers recommendations on effective and efficient solutions. Partners with system administrators/developers and provides input and recommendations to ensure services and project deliverables are completed properly. Follows-up with customers to ensure functionality and efficiency. Provides outstanding, professional services in a variety of circumstances across all organizational levels. Supports all special project deliverables, including but not limited to, system setup and integration, system design implementation, equipment inspection and evaluation, etc. Support Tier 1 with customer consultation, inputting information, account creations, customer recommendations, and all other daily department duties as needed. Provide training assistance and advisement to Tier 1 as needed. Requirements Clearance: Secret, must be able to obtain a Top Secret clearance with SCI eligibility Education: High School Diploma/GED Certification: DoD 8570 IAT Level II Certification (Security +) Experience: Minimum of five (5) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support. Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support. Must possess good interpersonal, communication, and analytical skills. Physical: The candidate, with or without reasonable accommodation, must physically be able to sit or stand for extended periods of time; lift objects up to 20 pounds; and requires frequent physical hand dexterity and repetitive movements. Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to ********************************* or call ************. Please provide your contact information and let us know how we can assist you.

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C. Help Desk Support Specialist LCAT: Mid and Senior Required clearance: TS/SCI with willingness to take CI poly Required experience: At least 8 years for Senior; at least 5 years for Mid. Desired education: Bachelor's degree Description: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge and working and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance, and reviews or guides activities of junior employees. Basic Qualifications: Experience with help desk operations and trouble ticketing systems Knowledge of Windows operating systems and O365 environments Ability to perform Tier I-II onsite support Security+ Certification Additional Qualifications: Experience as a Help Desk technician in DoD or industry environments Knowledge of basic system administration principles Ability to triage basic operating systems and networks issues ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance.

Job Details Columbia, MD Fully Remote Full Time $65000.00 - $80000.00 Salary/year DayDescription This position is 100% remote and follows Eastern Standard Time (EST) working hours. Candidates located in Maryland are required to report onsite once per week About Us Stage Front is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for over 40 years in the industry, Stage Front is continuing to develop new ways to empower our users and take them to the next level. About the Role We are seeking a detail-oriented, tech-savvy Support & Systems Specialist to join our team. This role is responsible for triaging and resolving technical issues, monitoring system performance, managing support tickets, and collaborating across teams to ensure our platforms run smoothly. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can balance hands-on troubleshooting with proactive monitoring and process improvement. Key Responsibilities Technical Support & Incident Management Monitor support channels (Freshdesk, chat, email) for new requests and incidents. Self-assign and manage tickets from intake to resolution, escalating to development when needed. Troubleshoot and resolve portal errors, login/VPN issues, failed integrations, and performance slowdowns. Investigate root causes using tools such as SQL, New Relic, and JAM. System Monitoring & Maintenance Proactively monitor JAMS job schedules, portal performance, and marketplace integrations. Investigate job failures and performance anomalies, escalating critical issues as appropriate. Identify recurring issues and recommend optimizations or fixes. Order, Inventory & Integration Support Manage marketplace event mapping and synchronization with external partners (e.g., StubHub, Ticketmaster). Resolve order processing failures, rejected orders, and synchronization errors. Support bulk uploads, inventory adjustments, and auto-pricing tools. User Access & Account Administration Provision, modify, and deprovision user accounts across systems. Reset passwords, assign credentials, and manage permissions for staff, contractors, and partners. Cross-Functional Collaboration & Partner Coordination Work closely with Development, QA, PMO, Inventory, and Fulfillment teams to resolve issues. Liaise with vendors and partners (QuickBooks, TicketNetwork, Zapier) for integrations and troubleshooting. Documentation & Process Improvement Maintain and refine knowledge base articles, support templates, and runbooks. Suggest process improvements to streamline workflows and reduce errors. Qualifications Qualifications Required: 2+ years in technical support, application support, or DevOps-related roles. Strong troubleshooting skills with experience in ticket management systems (Freshdesk, Jira). Working knowledge of SQL for querying and data analysis. Experience with monitoring tools (New Relic) and job scheduling tools (JAMS or similar). Excellent written and verbal communication skills. Strong sense of ownership, follow-through, and proactive problem-solving. This role follows a standard Monday-Friday schedule, with the possibility of occasional weekend coverage as part of a rotation (may be in-office or remote). Preferred: Experience with e-commerce, ticketing platforms, or system integrations. Familiarity with API troubleshooting. Exposure to order management systems (e.g., Salesforce). Benefits Competitive salary and performance incentives Health, dental, and vision coverage 401(k) with company match Paid time off and holidays Flexible work arrangements Equal Opportunity Employer Stage Front is an equal opportunity employer and is committed to providing employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you love being one of the pillars of an organization's IT department, working with hardware, software, and providing support across the company, American Pest just might have an opportunity for you! We are currently looking for a dynamic IT Desk Support Analyst to join our quickly growing team. If that sounds like a challenge you're willing to take head-on, we would love to hear from you! American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. After recently tripling in size with more growth on the way many doors are opening to bring in great new people that will help support such rapid expansion. Our business thrives off hiring A-players so if this sounds like the place for you - let's talk! American Pest is proud to offer our employees a host of outstanding benefits! What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits! Health and Well-being: Cigna medical insurance plan options to fit your individual needs including EPO & PPO Prescription drug program Dental & Vision plans Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans for medical expenses Free local gym membership Financial Security: Competitive hourly compensation 401(k) Savings Plans (Traditional & Roth) Life insurance, 100% company paid (with options to buy up) Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options Work/Life Balance: Full time, year-round employment 30-Day paid training and in-depth orientation Paid time off including eight paid holidays A peer-to-peer employee recognition program Prizes, giveaways, and advancement opportunities What You'll Do... As the IT Desk Support Analyst, you'll provide day-to-day technical support to end users across the company. You'll build, install, and maintain computer and phone systems, wireless networks, and various peripheral devices. You'll create, update, and maintain SOP's for the IT department as well as disaster recovery plans. Beyond working with existing systems, you'll also identify potential changes and system improvements and present your thoughts to senior leaders for consideration. You'll also plan, organize, direct, and coordinate all activities related to our mobile device manager (MDM) application servers, software components, mobile devices, and MDM systems. Of course, as you know, in IT there is always more, but this gives you an idea of what's in store! Who You Are... So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have... 3-5 years of IT experience (preferred) A Bachelor's degree in Computer Science or IT related field (preferred) Prior experience with Mobile Device Manager solutions Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred) Familiarity with Android and Apple phones Experience with remote desktop applications and help desk software Experience working closely with others in a team-focused environment The ability to multi-task and prioritize competing responsibilities according to urgency and importance Well-developed organization and time management skills The ability to read, write, speak, and comprehend English Legal eligibility to work in the U.S. Who We Are... Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last four years, we've nearly tripled in size and currently employ over 400 employees with several remote workers from Tampa, Florida to Chicago, IL! Being part of American Pest means doing your best, every single day, to effect positive change for our customer and our community. American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control. Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps: Application submission Complete pre-employment assessments and a phone interview Schedule an interview and complete our applicant survey Interview in person at one of our three office locations in Fulton MD, Manassas VA, Richmond VA, or Charlottesville VA (travel expenses covered for applicants outside our metro area) Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set Criminal background check and drug screening Reference checks Official start date confirmed Welcome! Upon successful completion of training, pest technicians will receive their own company vehicle with gas card for all work-related driving. Technicians will also be scheduled routes in accordance to their location of residence to reduce drive time and be as efficient as possible. American Pest is a virtually paperless company - our technicians do not need to constantly drive to and from the office. We are an Equal Opportunity Employer as defined by the EEOC EOE/M/F/Vet/Disabled American Pest is a Drug-Free Workplace

Department: Auxiliary Services and Operations Classification: Computer Ops Tech 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: $65,000-70,000 - Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The purpose of Auxiliary and Business Services (ABS) is to improve the quality of campus life for students, faculty, staff, and the community. Auxiliary and Business Services supports the University's overall strategic plan by providing quality goods, innovative services, and strategic business partnerships that improve value, increase student success, and enhance the University's financial condition. About the Position: The primary purpose of the Access Control and IT Technician is to provide maintenance to the University's CCTV equipment and access control hardware to ensure the proper operation of all components of the systems are functional (including door contacts, request to exit devices, readers, the actual lock, power supplies, encoders, network connections, and cameras). This also includes maintenance of network connectivity and software settings for all connected hardware, ensuring proper documentation of work completed and inventory used. Responsibilities: Repairs and installs access control, alarm, and CCTV systems * Provides and coordinates repairs and maintenance of technical equipment; * Troubleshoots and provides end-user technical support for access control, alarm, and CCTV systems; * Performs timely installations of University card access, alarm, and CCTV system installations to include running, pulling, terminating, and splicing cable as well as mounting system control panels and related components both mechanical and electronic; and * Trains peers and colleagues as directed by supervisor. Serves as commissioning agent of large contract installs and provides oversight for contractors * Ensures continuity and accuracy of contracted access control installs; and * Maintains appropriate records and details of work done and time spent in the appropriate work order system; Handles customer service issues and manages requests and inquiries for technical services * Conducts all work in a timely manner in accordance with established GMU Access Control standards and policies with a focus on accuracy, customer service, and maintaining security; * Reviews and maintains a working knowledge of all department policies, as well as laws and University policies pertaining to all relevant access control, alarm, and CCTV usage and installation best practices and policies; * Follows Standard Operating Procedures and other department, University, and state policies; * Complies with state, University, and department leave policies; and * Demonstrates punctuality and reports on time for all work-related functions to include training, meetings, and other duties. Plans, schedules, and prioritizes tasks and assignments * Plans, schedules, assigns, and prioritizes projects and assignments in consultation with the Physical Security IT Manager or designee; * Effectively communicates status of assignments to appropriate personnel, working cooperatively to schedule projects and assignments in accordance with established procedures and special operational priorities; * Instructs staff in work procedures; * Evaluates products and services and provides recommendations on available technology to best serve the customer or department; and * Coordinates projects as assigned related to acquisition and integration of software programs and technical equipment. Patches and services network connected systems; ensures continuity of service. Performs other related duties as assigned * Maintains working relationship with University information technology personnel; and * Provides end-user technical support to troubleshoot and rectify issues when requested. Required Qualifications: * High school diploma or equivalent; * Demonstrated experience working with network connectivity issues and/or experience with installation and repair of alarm, card access, or CCTV systems; * Knowledge of access control systems and software; * Skill in providing effective customer service, including analysis of issues through independent judgement and decision making; ability to develop strategies to improve customer service and benefits process efficiency; * Skill in effective and respectful verbal, written, and interpersonal communication; ability to concisely report solutions; ability to demonstrate tact and diplomacy when communicating with individuals at all levels of the organization; * Ability to learn complex software systems; * Ability to diagnose network connectivity issues; * Ability to work effectively with others both in the department and to external colleagues; ability to work as a single unit and work through technical issues using best industry practices and current knowledge; and * Ability to demonstrate significant attention to detail and perform work with a high degree of accuracy. Preferred Qualifications: * Bachelor's degree in related field; * RS2, Exacq, and Assa Abloy installer certification, or ability to obtain such certifications; and * Experience working in higher education. Instructions to Applicants: For full consideration, applicants must apply for Access Control and IT Technician at ********************** Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review. Posting Open Date: 08/22/2025 For Full Consideration, Apply by: 09/12/2025 Open Until Filled: Yes

We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedures. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment. Job Location: Sterling, VA Responsibilities: 1. Provide on-site tech support to our IDC customers. 2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs. 3. Assume responsibility for on-time and efficient service. 4. Follow documented procedures for completing tasks. 5. Document and maintain complete inventory of all servers and parts. 6. Interact with outside server vendors as needed. 7. Perform other duties and special projects as needed. Requirements: 1. 1+ year work experience in server maintenance, migrations/upgrades. 2. Solid knowledge of Linux OS & MS Office Suites. 3. Excellent time management and communication skills. 4. Well developed organizational skills. 5. Ability to work on multiple priorities and/or tasks simultaneously. 6. Proven ability to work with little or no supervision. 7. Bachelor's degree in computer science or a related field preferred. 8. Speaking Chinese Mandarin is a plus.

Full-time Description Information Technology Support Specialist Washington, DC | Hybrid | $26.44 - $29.80 per hour| Washington Post Top Workplace Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have the reliable technology and support they need to serve families and individuals across our healthcare, housing, and community programs. In this role, you'll provide hands-on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission-driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC. Our Approach and Values: We celebrate people's strengths and acknowledge the impact of trauma on people's lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. What You'll Do Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day. Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention . Manages IT onboarding of new staff, including computer setup and account setup. Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner. Immediately manages IT issues related to termination of staff, including removing access when notified by HR. Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption. Provides proactive maintenance on workstations as directed. Performs hardware and software installations as needed or refers to IT service contractor. Travels to Community of Hope sites as needed to support users or assist on IT projects. Requirements Must-Haves Bachelor's degree in computer science or information technology or equivalent experience. 1-2 years' experience in IT support. Excellent troubleshooting techniques. Excellent analytical and creative problem solving skills. Superior customer service skills Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines. Effective verbal and written communication skills. Ability to travel to other sites. Ability to work evenings and weekends as needed. Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits: 8 x Washington Post 150 Top Workplaces winner 8-hour workdays with paid lunch 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis. Annual performance-based raises, up to 5% of your annual pay. Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding. Medical, dental, vision, life & disability insurance + 403(b) retirement. Leadership development, internal promotions and career growth opportunities. A culture grounded in equity, compassion, and well-being. About Us Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC's largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided: 50,000+ medical visits 6,300+ dental visits 17,000+ emotional wellness visits 1,384 families and 220 individuals with housing/homelessness prevention services Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ************ Phone: ************. Community of Hope is an equal opportunity employer. Salary Description $26.44 - $29.80 per hour

Job Title: IT SMELocation: Reston, VA, telework will be acceptable after the program's start date Time Type: Full-time Clearance Requirement: Secret / IT-I - Critical Sensitive (Tier 5/SSBI)/ High RiskEmployee Type: W2 or 1099Citizenship: US Citizen, no Dual Citizenship The IT Subject Matter Expert (SME) provides authoritative guidance and hands-on leadership in cloud and infrastructure initiatives for the Defense Logistics Agency (DLA) Critical Cloud and Infrastructure Support (CCIS) program.NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Responsibilities: · Lead and advise on cloud architecture, engineering, deployment, and operations for CCIS across DoD, DoDIN, and partner environments.· Architect and optimize hybrid and multi-cloud solutions (AWS, Google Cloud Platform, and other DoD-approved clouds) to meet mission requirements with optimal cost, performance, and security.· Drive system engineering activities throughout the C&A lifecycle, including risk management, security controls selection, plan of actions and milestones (POA&Ms), and continuous monitoring.· Ensure compliance with DoD 8570 IAT II-level requirements for all applicable personnel and technologies; serve as SME for IAM, network security, data protection, and incident response.· Collaborate with cybersecurity, risk management, and accreditation teams to prepare and sustain security authorization packages and RMF/NIST-based documentation.· Provide technical leadership to project teams, perform trade studies, and develop engineering best practices, standards, and reference architectures.· Stay current with cloud service updates, DoD cloud initiatives, and RMF/DITSCAP/DIACAP-style guidance as applicable; assess and implement new technologies to meet program goals. Qualifications: Required Education and Experience: · BA/BS in a technical discipline (e.g., Computer Science, Electrical Engineering, Information Systems, Cybersecurity, or related field).· 10+ years of relevant Certification & Accreditation (C&A) experience in DoD or equivalent highly regulated environments.· Demonstrated experience delivering secure cloud and hybrid infrastructure solutions in support of DoD missions. Certifications (DoD 8570 IAT Level II and Cloud/Cloud Architecture): · DoD 8570 IAT II certification (e.g., CompTIA IAT II, or approved DoD 8570 baseline)· Google Cloud certifications: Associate Cloud Engineer OR Professional Cloud Architect· AWS certifications: AWS Certified Cloud Practitioner, and eithero AWS Certified Solutions Architect - Associate, oro AWS Certified Solutions Architect - Professional

Job DescriptionSalary: $26/hr - $31/hr NGEN is a dynamic MSP provider committed to delivering innovative, people-centered technology solutions. With a team of 50+ professionals, we're building a culture that prioritizes operational excellence and employee experience. We are looking for an experienced and proactive HR Business Partner to lead our human resources function and drive people initiatives that support our mission and growth. The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1 support, providing advanced troubleshooting for both hardware and software systems. This role requires strong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure. The technician provides on-site, remote support and is required to participate in on-call rotations to ensure timely and effective resolution of technical issues impacting end-users and business operations. This as a full time on-site position. Duties & Responsibilities Resolve escalated support issues involving hardware, software, and network challenges. Perform software installations, updates, and basic server maintenance. Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements and project initiatives. Coach or train Tier 1 technicians when necessary. Perform system administration tasks, including overnight backups, system updates, & patch management. Document support activities, solutions, and system changes in the service management platform Education & Experience Associates degree and/or bachelors preferred. 2-4 years of experience in IT or desktop support. Strong technical knowledge of Windows environments, networking basics, and IT tools. Preferred Certifications: CompTIA Security Plus, Network + Required Certifications: Microsoft Maintain a valid driver's license and own vehicle What We Offer Competitive salary and full benefits package Health, dental, and vision insurance 401(k) A mission-driven culture that values innovation, trust and people

DepartmentINFORMATION SYSTEMS - 108231Worker Sub TypeRegularWork ShiftFirst Shift (United States of America) Pay Grade 805Job Description The IT Technician is responsible for providing enterprise-level technical support to Valley Health customers/vendors to include installing, configuring, troubleshooting hardware and software. Support may be provided in person, by phone, by email, or by remote desktop access. Installing, configuring, and management of hardware to include required peripheral devices. Installing and configuring software according to specifications. Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance. Collaborating with users with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams. Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs). Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system. Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting. Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system. Provides training/support to users on the use of deployed hardware and software. Maintains a clean and organized work environment. Education High School Diploma or GED required Post-Secondary Technical Training required Experience 3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred. Certification & Licensures Valid driver's license and clean driving record required. Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer. CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer. ** Microsoft Certification, preferred. **College degree in computer science or related field may be accepted in lieu of technical certification at the approval of the department Senior Director. Qualifications Customer service oriented with excellent communication skills. Ability to learn new technology and skills quickly and apply efficiently. Self-motivated. Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred. Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred. Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner. Ability to work under pressure and maintain professional composure. Ability to communicate with users regardless of their computer skills. Possess good organizational and time-management skills. Ability to work independently and in a team environment. FLSA Classification Non-exempt Physical Demands 6 A Customer Service Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

The IT Technician is responsible for providing enterprise-level technical support to Valley Health customers/vendors to include installing, configuring, troubleshooting hardware and software. Support may be provided in person, by phone, by email, or by remote desktop access. Installing, configuring, and management of hardware to include required peripheral devices. Installing and configuring software according to specifications. Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance. Collaborating with users with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams. Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs). Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system. Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting. Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system. Provides training/support to users on the use of deployed hardware and software. Maintains a clean and organized work environment. Education High School Diploma or GED required Post-Secondary Technical Training required Experience 3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred. Certification & Licensures Valid driver's license and clean driving record required. Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer. CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer. Microsoft Certification, preferred. College degree in computer science or related field may be accepted in lieu of technical certification at the approval of the department Senior Director. Qualifications Customer service oriented with excellent communication skills. Ability to learn new technology and skills quickly and apply efficiently. Self-motivated. Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred. Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred. Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner. Ability to work under pressure and maintain professional composure. Ability to communicate with users regardless of their computer skills. Possess good organizational and time-management skills. Ability to work independently and in a team environment. FLSA Classification Non-exempt Physical Demands 6 A Customer Service Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: * A Zero-Deductible Health Plan * Dental and vision insurance * Generous Paid Time Off * Tuition Assistance * Retirement Savings Match * A Robust Employee Assistance Program to help with many aspects of emotional wellbeing * Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.