How to hire a technical support technician

How to hire a technical support technician, step by step

Here's a step-by-step technical support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical support technician
• Step 8: Go through the hiring process checklist

What does a technical support technician do?

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1. Identify your hiring needs

   The technical support technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of technical support technicians and their corresponding salaries.

   Type of Technical Support Technician	Description	Hourly rate
   Technical Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$11-30
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42
   System Technician	A system technician is a professional responsible for supporting users with issues related to the computer system. System technicians conduct appropriate diagnostics on computer issues and must be able to explain technical issues to clients or team members... Show more	$12-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support
   • Patients
   • Customer Support
   • Mac
   • OS
   • Desktop Support
   • Linux
   • SQL
   • Inbound Calls
   • Software Applications
   • Technical Issues
   • Android
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage paperwork associate with HVAC procedures.
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
   • Assist in database software applications and implementing SQL server solutions.
   • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
   • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.

   More technical support technician duties

3. Make a budget

   Including a salary range in your technical support technician job description is one of the best ways to attract top talent. A technical support technician can vary based on:

   • Location. For example, technical support technicians' average salary in north dakota is 50% less than in pennsylvania.
   • Seniority. Entry-level technical support technicians 63% less than senior-level technical support technicians.
   • Certifications. A technical support technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a technical support technician's salary.

   Average technical support technician salary

   $40,210yearly

   $19.33 hourly rate

   ---

   Entry-level technical support technician salary

   $24,000 yearly salary

   Updated December 18, 2025

   Average technical support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Pennsylvania	$65,205	$31
   2	New York	$65,020	$31
   3	Virginia	$55,678	$27
   4	District of Columbia	$54,718	$26
   5	California	$53,277	$26
   6	Massachusetts	$50,931	$24
   7	Michigan	$49,132	$24
   8	Ohio	$47,294	$23
   9	North Carolina	$46,462	$22
   10	Indiana	$46,433	$22
   11	Arizona	$45,549	$22
   12	Kansas	$43,073	$21
   13	Illinois	$42,428	$20
   14	Missouri	$42,224	$20
   15	South Carolina	$42,107	$20
   16	Texas	$41,820	$20
   17	Minnesota	$40,725	$20
   18	Florida	$40,037	$19
   19	Colorado	$39,966	$19
   20	Georgia	$38,798	$19

   Average technical support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ropes & Gray	$126,393	$60.77	12
   2	Meta	$104,080	$50.04	93
   3	Nabors Industries	$102,114	$49.09	2
   4	Microsoft	$99,110	$47.65	268
   5	Egnyte	$94,580	$45.47
   6	Capgemini	$92,607	$44.52	68
   7	Agilysys	$88,798	$42.69
   8	IBM	$84,306	$40.53	196
   9	Xilinx	$83,590	$40.19
   10	Cummins	$83,097	$39.95	5
   11	Cognizant	$82,263	$39.55	181
   12	Command Alkon	$81,956	$39.40
   13	Sandia National Labs	$78,395	$37.69	11
   14	Dell	$78,359	$37.67	2
   15	Jacobs Engineering Group	$78,176	$37.58
   16	Patterson-UTI Energy	$76,765	$36.91	1
   17	Pamten Inc	$76,377	$36.72
   18	Softpath System	$75,169	$36.14	6
   19	Mattson Technology	$73,955	$35.56
   20	Cyient	$73,126	$35.16	2

4. Writing a technical support technician job description

   A good technical support technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a technical support technician job description:

   Technical support technician job description example

   Technical Support Technician - Santa Ana, Costa Rica
   Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Technician.
   
   Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
   We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
   
   Better starts and ends with the customer
   In this role, you will be part of Western Union Enterprise Technology Operations Center Team (ETOC) which provides 1st and 2nd level application support services for WU Agents and Partners. ETOC is a single point of contact offering proactive IT infrastructure and critical applications monitoring to detect IT issues and prevent service disruptions. We also are actively participating in deployments, fulfilling configurational requests for WU money transfer applications.
   
   Here are some skills, attributes, and qualifications you will need to succeed:
   You will need to have worked for a couple of years in a similar role.You will need to be competent in IT with a good track record of technical. troubleshooting. As a daily task, you will be assigned to solve and manage major incidents for which you are required to have proven experience.Demonstrate good analytical and prioritization skills with a strong customer-oriented approach.Ideally, you will be educated to degree level in computer science or a related field, with experience working in global IT support or IT Operations teams.Proficiency in English (B2-76%).For the role we require you to have schedule flexibility (Tuesday - Saturday from 5:00 pm a 12:00 pm).
   
   Join us, and let's move money for better
   Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
   
   We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
   
   We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

   Copy this example

   

5. Post your job

   To find the right technical support technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with technical support technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit technical support technicians who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your technical support technician job on Zippia to find and recruit technical support technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with technical support technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   If your interviews with technical support technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical support technician

   Once you've selected the best technical support technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new technical support technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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