Based on recent jobs postings on Zippia, the average salary in the U.S. for a Technical Support Technician is $39,445 per year or $19 per hour. The highest paying Technical Support Technician jobs have a salary over $59,000 per year while the lowest paying Technical Support Technician jobs pay $26,000 per year
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.
A network administrator is responsible for managing an organization's computer systems, ensuring its smooth operations and highest efficiency. Network administrators' duties include inspecting network malfunctions, troubleshooting unresponsive programs, improving system processes, analyzing client's specifications, upgrading existing applications, coordinating with the technology department, and creating a report of network issues resolutions. A network administrator should display a strong command of programming languages. Extensive knowledge in the technology industry and analytical and problem-solving skills to manage network problems immediately is also necessary.
A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.