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12 Technical Support Technician Resume Examples

Five Key Resume Tips For Writing A Technical Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Technical Support Technician Jobs You Might Like

Choose From 10+ Customizable Technical Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Technician Resume

What Should Be Included In A Technical Support Technician Resume

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1. Add Contact Information To Your Technical Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Technician Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Technical Support Technician Jobs You Might Like

Our resume builder tool will walk you through the process of creating a stand-out Technical Support Technician resume.

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Technical Support Technician Resume Relevant Education Example #1
Certificate In Communication 2014 - 2016
Rutgers, The State University of New Jersey New Brunswick, NJ
Technical Support Technician Resume Relevant Education Example #2
Bachelor's Degree In Electrical Engineering 2014 - 2016
DeVry University Oakbrook Terrace, IL
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3. Next, Create A Technical Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Email Skills

  • Communication Skills

    Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

  • Hardware Skills

    Hardware is the physical part attached to a computer or other similar devices. Components are the internal parts of hardware which include RAM, hard drives, motherboard, and so on. External hardware devices which include, keyboard, mouse, printer, and so on are known as peripherals. All of these together are called computer hardware.

  • Trouble Shooting Skills

    Troubleshooting is a term that refers to the process of solving any kind of problem. Troubleshooting is done in order to determine the problem which may be hindering the operations or functionality of a machine or system.

  • Setup Skills

    The arrangement of anything is called a setup. While in computer language, setup means installing hardware or software. Setup can include many computer programs like device drivers or plugins.

Top Skills for a Technical Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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Our resume builder tool will walk you through the process of creating a stand-out Technical Support Technician resume.

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4. List Your Technical Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Advanced Technical Support (Part-Time)
Computer Generated Solutions
  • supported on application of (CRM, Procurement) Cisco VPN, juniper VPN, VPN Entrust security.
  • Used courtesy, tact and discretion in all communications with customers.
  • Assessed and resolved diverse technical issues associated with IBM hardware, including extensive problem resolution.
  • Supported over 200 different Agilent specific applications including Microsoft Office, Oracle and Windows Operating Systems.
  • Provided End User Support in a call center environment for LAN and WAN users on a Windows 95 platform.

Work History Example # 2
Technical Support Technician
Sprint
  • Performed local network configurations including hardware requirement orders to ensure accurate circuit provisioning, installs and cutovers.
  • Monitored customer billing system transactions Ensemble, Net-I, and Unix servers.
  • Configured, upgraded, and maintained Cisco routers and switches
  • Diagnosed mechanical, hardware, software and system failures.
  • Tested pin to pin on Nextel and Sprint Blackberries.

Work History Example # 3
Technical Support Technician
T-Mobile
  • Assisted customers, other T-Mobile representatives and third parties with Windows, iOS and Android operating systems.
  • Provided Tier/2 Citrix/Windows administration support to network operating center (NOC) administration for internal tools.
  • Proposed methods for improving current processes, procedures and relationships.
  • Configured, maintained routers, switches and implemented RIP, EIGRP, OSPF and BGP routing protocols.
  • Worked with T-mobile Tier 2 on National System issues and in planning upcoming 3-digit MNCode Standardization effort.

Work History Example # 4
Computer System Technician
Automatic Data Processing
  • Designated CDK Software Technical Expert.
  • Performed root cause analysis and solved complex software and hardware problems.
  • Purchased, leased and tracked the computer hardware inventory.
  • Maintained Hardware and Software changes and upgrades, cut tapes.
  • Monitored network activity for speed and performance using Nagios.

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5. Highlight Your Technical Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Technical Support Technician resume:

  1. Network 5 Certification
  2. Certified Information Technology Professional (CITP)
  3. Certified Phlebotomy Technician (CPT)
  4. Certified Pharmacy Technician (CPhT)
  5. IT Information Library Foundations Certification (ITIL)
  6. Certified Network Computer Technician (CNCT)
  7. Master Certified Electronics Technician (CETma)
  8. Emergency Medical Technician (EMT)
  9. Cisco Certified Network Associate (CCNA)
  10. Computer Service Technician (CST)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Related Technical Support Technician Resume Templates

Technical Support Technician Resumes FAQs

How do I write an IT support resume?

You write an IT support resume by focusing on your technical skills, qualifications, and accomplishments. The goal of your resume should be to prove you have both the technical know-how and people skills needed to excel in the position of IT support.

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