Technical support technician resume examples for 2025
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How to write a technical support technician resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in technical support technician-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the technical support technician position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical technical support technician skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a technical support technician resume:
- Customer Service
- Technical Support
- Patients
- Customer Support
- Mac
- OS
- Desktop Support
- Linux
- SQL
- Inbound Calls
- Software Applications
- Technical Issues
- Android
- Customer Issues
- Network Printers
- Computer System
- Software Issues
- Customer Inquiries
- Internet Connectivity
- Technical Problems
- HTML
- Trouble Tickets
- Unix
- Phone Support
- LAN
- Network Troubleshooting
- Technical Assistance
- VPN
- POS
- VoIP
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the technical support technician position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write technical support technician experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from technical support technician resumes:
Work history example #1
Advanced Technical Support (Part-Time)
Computer Generated Solutions
- supported on application of (CRM, Procurement) Cisco VPN, juniper VPN, VPN Entrust security.
- Used courtesy, tact and discretion in all communications with customers.
- Assessed and resolved diverse technical issues associated with IBM hardware, including extensive problem resolution.
- Supported over 200 different Agilent specific applications including Microsoft Office, Oracle and Windows Operating Systems.
- Provided End User Support in a call center environment for LAN and WAN users on a Windows 95 platform.
Work history example #2
Technical Support Technician
Sprint
- Performed local network configurations including hardware requirement orders to ensure accurate circuit provisioning, installs and cutovers.
- Monitored customer billing system transactions Ensemble, Net-I, and Unix servers.
- Configured, upgraded, and maintained Cisco routers and switches
- Diagnosed mechanical, hardware, software and system failures.
- Tested pin to pin on Nextel and Sprint Blackberries.
Work history example #3
Technical Support Technician
T-Mobile
- Assisted customers, other T-Mobile representatives and third parties with Windows, iOS and Android operating systems.
- Provided Tier/2 Citrix/Windows administration support to network operating center (NOC) administration for internal tools.
- Proposed methods for improving current processes, procedures and relationships.
- Configured, maintained routers, switches and implemented RIP, EIGRP, OSPF and BGP routing protocols.
- Worked with T-mobile Tier 2 on National System issues and in planning upcoming 3-digit MNCode Standardization effort.
Work history example #4
Computer System Technician
Automatic Data Processing
- Designated CDK Software Technical Expert.
- Performed root cause analysis and solved complex software and hardware problems.
- Purchased, leased and tracked the computer hardware inventory.
- Maintained Hardware and Software changes and upgrades, cut tapes.
- Monitored network activity for speed and performance using Nagios.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from technical support technician resumes:
Certificate in communication
Rutgers, The State University of New Jersey, New Brunswick, NJ
2004 - 2005
Bachelor's Degree in electrical engineering
DeVry University, Oakbrook Terrace, IL
2004 - 2007
Highlight your technical support technician certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on technical support technician resumes:
- Network 5 Certification
- Certified Information Technology Professional (CITP)
- Certified Phlebotomy Technician (CPT)
- Certified Pharmacy Technician (CPhT)
- IT Information Library Foundations Certification (ITIL)
- Certified Network Computer Technician (CNCT)
- Master Certified Electronics Technician (CETma)
- Emergency Medical Technician (EMT)
- Cisco Certified Network Associate (CCNA)
- Computer Service Technician (CST)