Technical Support Technician Resume Examples 2023

Research Summary. We analyzed 15,699 technical support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Convergys and Teleperformance USA. Here are the key facts about technical support technician resumes to help you get the job:

The average technical support technician resume is 336 words long
The average technical support technician resume is 0.7 pages long based on 450 words per page.
Customer service is the most common skill found on a technical support technician resume. It appears on 18.9% of resumes.

After learning about how to write a professional technical support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Technical Support Technician Resume Example


Randy Ferguson Technical Support Technician Contact Information Atlanta, GA (490) 555-8485 rferguson@example.com Skills Network Security Computer System Helpdesk Desktop Email Symantec Java Tablets Android Printers Employment History Technical Support Technician 2015 - Present AT&T Atlanta, GA Help customer troubleshooting and setting up wireless issues with Windows & Mac. Use windows word, excell, etc.... Dell Technician 2008 - 2015 IBM Boulder, CO Migrated end user's desktops and laptop applications from WinNT to Win2000. Support various OS - Windows 2000, Windows XP. Computer Support Technician 2005 - 2008 HP Colorado Springs, CO Utilize Radia and Altiris during workstation image deployment and asset management. Escalated and reported design defects to senior level support and/or development team. Coordinated hardware and software repair processes with outside vendors. Accomplished many networking projects and utilized many command line level processing for LINUX / UNIX operating based systems. Education Certificate Communication 2004 - 2005 Rutgers, The State University of New Jersey New Brunswick, NJ


Joshua Chavez Technical Support Technician Contact Info Albany, GA (700) 555-7448 jchavez@example.com Skills VoipCNCUser TrainingHardwareSQLT-SqlComputer LabAvailable ResourcesWindowsInformation System Employment History Technical Support Technician 2020 - Present Teleperformance Albany, GA Handled calls troubleshooting phone internet and cable problems with input from customers and Verizon's in house applications. Assist customers with cable, internet and home phone technical questions. Supported Dell customers solving PC hardware and software problems. De-escalate and troubleshoot callers who are experiencing issues with their internet, VOIP, computers etc on daily basis. Performed coordinated and monitored troubleshooting to isolate and diagnose common personal computer (PC) problems. Work with both PC and Mac computers. Computer Technician/Volunteer 2017 - 2020 Insight Global North Atlanta, GA Deploy Windows 10 throughout the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Configure hardware settings to match the company standards Confirm remote connectivity to hardware. Set up VPN for laptops. Supported Windows XP, Active Directory, Peripherals, Printers, and LAN support. Programmer Analyst 2013 - 2016 Equifax North Atlanta, GA Created and maintained SAS macro libraries for delivery production. Implemented the error checker and displayed in the table format with different colors using JQuery. Performed test run in Micro Focus Cobol environment using XDB, End-of-day and Intraday cycles for account splits. Developed code and directed team members on code changes for IBM COBOL VSAM. Education Master's Degree Computer Science 2016 - 2017 Georgia Institute of Technology North Atlanta, GA Bachelor's Degree Electrical Engineering 2010 - 2013 Georgia Institute of Technology North Atlanta, GA


Jennifer Wood Technical Support Technician Columbia, SC jwood@example.com (430) 555-7970 Experience Technical Support Technician 2020 - Present VerizonColumbia, SC Test procedures: Calibration of test equipment, tuning to specification and phase final testing. Helped customers connect their computers to the Internet using Verizon Wireless software. Used computers and multiple applications to manage customer accounts. Analyzed call trends and researched open trouble tickets to determine if an Alert needed to be posted in Infomanager. Exemplify Verizon Wireless Core Values (i.e. Administrative Technical Support 2019 - 2020 VerizonColumbia, SC Helped customers connect their computers to the Internet using Verizon Wireless software. Provided trouble shooting support for customer's Notebooks, Apple Ipads devices for WI-FI and mobile 4G LTE hotspot connections. Diagnose and repair departments imaging hardware including laser, inkjet printers and scanners. Referred major hardware or software problems or defective products to vendors or technicians for service. Led special project that influenced the change in customer interaction. Computer Support Technician 2018 - 2019 VerizonTampa, FL Answered escalated customer calls in a supervisory role for problem resolution. Supported 20,000+ Windows 7/XP workstations at multiple sites. Skills Knowledge Base Hardware CRM DNS Phone System Software Support Ethernet Email Computer Problems System Administration Education Some College Courses Computer Programming 2018 - 2018 Valencia CollegeOrlando, FL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Technical Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Technician Resume Format And Sections

1. Add Contact Information To Your Technical Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Technician Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Technical Support Technician Education

Majors

Business

16.2%

Computer Science

15.0%

Computer Information Systems

9.5%

Information Technology

9.4%

Technical Support Technician Resume Relevant Education Example #1

Certificate In Communication 2004 - 2005

Rutgers, The State University of New Jersey New Brunswick, NJ

Technical Support Technician Resume Relevant Education Example #2

Bachelor's Degree In Electrical Engineering 2004 - 2007

DeVry University Oakbrook Terrace, IL

3. Next, Create A Technical Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Technician Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
OS Skills
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
Linux Skills
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
Software Applications Skills
A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.
Android Skills
An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Top Skills for a Technical Support Technician

Source: Zippia.com

Customer Service, 18.9%

Technical Support, 15.5%

Patients, 7.9%

Customer Support, 2.5%

Other Skills, 55.2%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Retention Specialist

General Dynamics

Worked with Medicare singing beneficiaries up for their drug plans.
Provided attentive communication with travelers and the Supervisor and/or Group Leader regarding problems through the audit and analytical process.
Answered consumer and beneficiaries inquiries and assisted to the fullest extent possible.
Performed written and telephone communication to members.
Maintained face-to-face communications between specialized large accounts and the internal sales department.

Work History Example # 2

Information Technology/Support Technician

Apex Systems

Based on client requests or orders, I created or revised programs to reach my client s standards and desires.
Imaged company laptops and configured applications for users.
Analyzed and resolved customer questions and issues via telephone, email, and desktop sharing.
Refreshed laptop and desktop computers from Windows XP to Windows 7.
Coordinated provisioning efforts during the Medical Business Transformation (MBT) project.

Work History Example # 3

Computer Laboratory Assistant

Information technology

Implemented as an android application also using Android SDK.
Developed and revised all IT related policies and procedures, including Data Security and FERPA training along with confidentiality statement.
Performed functional oversight and testing, quality assurance, customer service support.
Diagnosed and repaired minor hardware/software issues with desktops, notebooks, and monitors.
Aided with the inventory and deployment of hardware and software in university computer labs.

Work History Example # 4

Electronics Sales Associate

Dillard's

Recommended and sold high end apparel; Operated and reconciled POS cash register.
Received outstanding positive comments from management on my employee reviews, as well as exceptional feedback from senior management.
Interacted with customers; extensive telephone communication.
Trained multiple new employees, conveying knowledge of store procedures and policies.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

5. Highlight Your Technical Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support technician resume:

Network 5 Certification
Certified Information Technology Professional (CITP)
Certified Phlebotomy Technician (CPT)
Certified Pharmacy Technician (CPhT)
IT Information Library Foundations Certification (ITIL)
Certified Network Computer Technician (CNCT)
Master Certified Electronics Technician (CETma)
Emergency Medical Technician (EMT)
Cisco Certified Network Associate (CCNA)
Computer Service Technician (CST)

More Certifications For Technical Support Technician

6. Finally, Add a Technical Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Technical Support Technician Resume Skills

Customer Service

Technical Support

Patients

Customer Support

Mac

Desktop Support

Linux

SQL

Inbound Calls

Software Applications

Technical Issues

Android

Customer Issues

Network Printers

Computer System

Software Issues

Customer Inquiries

Internet Connectivity

Technical Problems

HTML

Trouble Tickets

Unix

Phone Support

LAN

Network Troubleshooting

Technical Assistance

VPN

POS

VoIP

Problem Resolution

Connectivity Issues

TCP/IP

Excellent Troubleshooting

Computer Software

PCS

PowerPoint

Technical Troubleshooting

Customer Calls

Windows XP

Network Connectivity

DNS

Outbound Calls

Windows Server

Software Support

Network Issues

User Accounts

Citrix

Remote Desktop

Technical Support Technician Jobs

Links To Help Optimize Technical Support Technician Resumes

Technical Support Technician Resumes FAQs

How Do I Write An It Support Resume?

You write an IT support resume by focusing on your technical skills, qualifications, and accomplishments. The goal of your resume should be to prove you have both the technical know-how and people skills needed to excel in the position of IT support.

Have more questions? See all answers to common computer and mathematical questions.

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Updated May 19, 2023