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Technical support technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony Baron,

Robert Rucker

Technical support technician example skills

Below we've compiled a list of the most critical technical support technician skills. We ranked the top skills for technical support technicians based on the percentage of resumes they appeared on. For example, 18.9% of technical support technician resumes contained customer service as a skill. Continue reading to find out what skills a technical support technician needs to be successful in the workplace.

15 technical support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical support technicians use customer service:

Provide excellent customer service and full technical support including troubleshooting and repairs all Samsung's products in North Connecticut and South Massachusetts
Provide customer service representative feedback to supervisors to identify technical training needs to ensure customer care guidelines are met.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support technicians use technical support:

Assigned additional responsibility as technical support for 240+ wireless PCs, training of PC users and resident network configuration maintenance
Work in Qualifications, Process Validation and Test Method Validation Packages in collaboration with Technical Support Scientist.

3. Patients

Here's how technical support technicians use patients:

Contacted appropriate agencies for patients who presented with potential domestic issues, while upholding company privacy policies and patient confidentiality.
Protected patients and employee by adhering to infection control and hazardous waste policies and protocols; followed identification procedures.

4. Customer Support

Here's how technical support technicians use customer support:

Provided customer support for a better understanding and resolution of their systems, including procedural documentation and relevant reports.
Resolve customer support incidents using intelligent, qualified troubleshooting techniques, and independent judgment for dealership software.

5. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how technical support technicians use mac:

Gathered and researched information to provide expert advice on Windows and Mac operating systems including image testing and program stability.
Resolve technical issues surrounding Internet browser settings, network configurations on MAC and Windows operating system environment.

6. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how technical support technicians use os:

Install OS software and application software, verifying correct utilization and implementation.
Obtain general understanding of OS and application operations.

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7. Desktop Support

Here's how technical support technicians use desktop support:

Provided intermediate desktop support and escalated system issues accordingly in a fast paced environment.
Customized and integrated remote desktop support tool to improve technical support experience.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how technical support technicians use linux:

Assisted clients with technical support by phone and e-mail using Mozilla Thunderbird, assisted with troubleshooting on-site cameras sometimes using Linux
Project lead for the design and implementation of Tumbleweed Secure-Transport check-imaging running Linux systems.

9. SQL

Here's how technical support technicians use sql:

Support and troubleshooting internally developed real estate appraisal software built largely on Microsoft SQL Server Engine.
Tuned database, SQL applications/packages and assisted in migrating testing database into production.

10. Inbound Calls

Here's how technical support technicians use inbound calls:

Provided quality technical support to customers through inbound calls utilizing technical expertise to resolve customer issues and building on customer loyalty.
Processed technical support inbound calls displaying courteous and strong interpersonal skills with all customer interactions.

11. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how technical support technicians use software applications:

Provided comprehensive understanding of laptop and desktop functionality along with working knowledge of Microsoft Office products and other standard software applications.
Troubleshooted malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services

12. Technical Issues

Here's how technical support technicians use technical issues:

Resolved residential and business customers' technical issues including digital cable, high speed internet, telephony, and general account information
Secured reputation for rapid, workable solutions and strategic thinking that overcame a diversity of technical issues experienced by users.

13. Android

An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Here's how technical support technicians use android:

Required familiarity with Android and iPhone operating systems and hardware components for troubleshooting and setup of telecommunications and tablet devices.
Advanced Technical Support for ATT, Android and Apple Certified, Assisting ATT Customers with Wireless Troubleshooting and Advanced Customer Service.

14. Customer Issues

Here's how technical support technicians use customer issues:

Provide optimal customer service experience by effectively resolving customer issues with 'first call resolution' by utilizing multiple support resources.
Drive resolutions of customer issues in technically complex or high business impacting situations, while providing professional technical expertise.

15. Network Printers

Here's how technical support technicians use network printers:

Network printers/Anti-Virus/Firewall/Security protections, local/wide area network with wireless capability and home/office computers with system orientation.
Administer office network.- Maintain Network infrastructure.- Install and maintain network printers.- Troubleshoot Workstations.

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What skills help Technical Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical support technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What hard/technical skills are most important for technical support technicians?

Robert Rucker

Lecturer, Arizona State University

From step 2, knowing a particular technology very well may not match the employer's needs, so there is a real need to articulate principles (the hard part of education). For example:
1. Need to know how to design and implement ( or contribute to) a 'principled' information base (this is a skill my students encounter routinely)
a. Designing an information system requires knowing multiple levels of analysis and synthesis
- I teach the undergrad and graduate levels of database
( I have been teaching' conceptual level modeling --- using Object role modeling ( this is a layer above ER and relational, and has been underappreciated IMO
b. relational level analysis using SQL
implementational level using T-SQL
c. NoSQL using Couchbase and SQL++ and hence the key-value mode of storage
implementation ( SQL + NoSQL seem essential in this world of federated databases !)
d. Of course, there is the underlying substrate of approaching an info task in the first place!
2. For what it's worth, I also teach big data. Again, finding (understanding) and exemplifying the principles underlying the algorithms and data development is crucial.

What technical support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young technical support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a technical support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all technical support technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of technical support technician skills to add to your resume

The most important skills for a technical support technician resume and required skills for a technical support technician to have include:

Customer Service
Technical Support
Patients
Customer Support
Mac
OS
Desktop Support
Linux
SQL
Inbound Calls
Software Applications
Technical Issues
Android
Customer Issues
Network Printers
Computer System
Software Issues

Customer Inquiries
Internet Connectivity
Technical Problems
HTML
Trouble Tickets
Unix
Phone Support
LAN
Network Troubleshooting
Technical Assistance
VPN
POS
VoIP
Problem Resolution
Connectivity Issues
TCP/IP
Excellent Troubleshooting

Computer Software
PCS
PowerPoint
Technical Troubleshooting
Customer Calls
Windows XP
Network Connectivity
DNS
Outbound Calls
Windows Server
Software Support
Network Issues
User Accounts
Citrix
Remote Desktop

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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