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Top 50 Technical Support Technician Skills

Below we've compiled a list of the most important skills for a Technical Support Technician. We ranked the top skills based on the percentage of Technical Support Technician resumes they appeared on. For example, 9.8% of Technical Support Technician resumes contained Technical Support as a skill. Let's find out what skills a Technical Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Technical Support Technician:

1. Technical Support

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high Demand
Here's how Technical Support is used in Technical Support Technician jobs:
  • Contributed to and maintained highly-detailed technical support documentation on both private support portal and publicly-accessible knowledge base.
  • Provided technical support to clients by analyzing networking and communication needs.
  • Provided technical support business analysts, management and clients.
  • Job Responsibilities: Answering incoming calls and address the customer's technical support needs or escalate accordingly.
  • Provide technical support for Olympus digital cameras, voice recorders and applications associated with the products.
  • Provided technical support with PC ACE PRO 32 software provided by CMS for claims preparation.
  • Maintained individual and company's integrity while assisting with billing inquiries, technical support.
  • Provided phone in technical support for cable boxes for large national cable company.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Processed an average of ten inbound and outbound technical support calls.
  • Provided technical support to aircraft pilots and aircraft maintenance crews.
  • Provided technical support to High speed data customers.
  • Offer Technical support to customers over the phone
  • Provide Technical Support solutions using McIntosh Equipment.
  • Provided technical support for network servers.
  • Provided phone-based technical support on HP business-class products (Kayak and Visualize Workstations) for Hewlett-Packard Support One clients.
  • Work in a call center as a technical support advisor.
  • Provide technical support to iOS users through chat forum.
  • Provide technical support for iOS devices.
  • Designed and implemented new data processing strategies Provided technical support Supervised electrical installation and repairs

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79 Technical Support Jobs

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2. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Technical Support Technician jobs:
  • Assist users to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals.
  • Included computer hardware, networking, and operating system issues, as well as company software and peripheral troubleshooting.
  • Provided technical support for computer hardware and software issues, including: virus-removal, network setup, and peripherals.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Provided technical support for Windows 95/98, assembling, upgrading, configuring and troubleshooting computer hardware and software.
  • Worked on Computer Hardware and software inventory database, using MS Access 2007.
  • Install software, trouble shoot problems, set-up internal and external computer hardware.
  • Job tasks included repairing and diagnosing computer hardware and software related issues.
  • Assist customers in computer Hardware and Software troubleshooting over the phone.
  • Provided assistance with computer hardware, computer software, operating systems.
  • Experience in many areas of in computer hardware and software.
  • Provided in house support for all computer hardware and networking.
  • Install, modify and repair computer hardware and software.
  • Provided Tier 2 telephone support for Apple computer hardware
  • Coordinate computer hardware repairs records for the school.
  • Supported computer hardware and software moves and installs.
  • Assist Building Techs troubleshoot and repair computer hardware.
  • Upgraded computer hardware and software.
  • Key Responsibilities: Amman, Jordan Installing and configuring computer hardware operating systems and applications.
  • Managed, maintained, the computer hardware and software Networked, installed, configured, and troubleshoot the computer

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3 Computer Hardware Jobs

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3. Phone Calls

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high Demand
Here's how Phone Calls is used in Technical Support Technician jobs:
  • Worked as a customer service representative handling phone calls regarding technical support.
  • Answer multiple phone calls from Apple customers regarding technical issues they may be having with their Apple products.
  • Provided technical support via help desk tickets, phone calls and live chat for Liquid Web customers.
  • Answered phone calls for an outsourcing company that provided technical support and customer service to multiple companies.
  • Answered phone calls to address customer concerns and ensure needs are met to customer satisfaction.
  • Provide IT technical support to customers - Customer service (phone calls to clients)
  • Answered an average of 15 to 20 Help Desk phone calls a day.
  • Supported tier 1 panel service tickets and programming requests from inbound phone calls.
  • Worked the front desk answering phone calls and assisting with the admission process.
  • Answer telephone calls to assist users encountering problems related to Apple products.
  • Collected information through client phone calls to identify and report product problems.
  • Answer phone calls, help customers troubleshoot products and network connections.
  • Answer telephone calls by customers experiencing software and windows related issues.
  • Take phone calls providing customer/user support utilizing HEAT and JIRA ticketing systems
  • Respond to telephone calls, email and personnel requests from supervisors.
  • Handled inbound phone calls to help provide tech.
  • Intercept phone calls for Cablevision subscribers needing technical help with internet, phone, television, and billing.
  • Handle inbound telephone calls * Access customer accounts and establish the issue(s) * Provide customer satisfaction through issue resolution
  • Answer phone calls about Playstation Issues Assist in troubleshooting for said issues.
  • Take inbound phone calls Helped customers with questions or technical issues that they were experiencing Resolved all problems Satisfied the customers

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4. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Technical Support Technician jobs:
  • Upload a customers panel information to do trouble shooting on systems that are sending false signals or no signals at all.
  • Handled basic questions involving billing, lost passwords, and also did trouble shooting of any problems customers had.
  • Help customers resolve their issues by providing various trouble shooting steps all while providing excellent customer service.
  • Craft bash scripts and Perl scripts for information collection, as well as automated trouble shooting.
  • Provided step by step trouble shooting to determine resolutions for technical service issues.
  • Walked customer through trouble shooting or dispatching technician for on premise services.
  • Provided technical and software related trouble shooting solutions for all courts branches.
  • Provide technical trouble shooting to help customers having difficulties using the application.
  • Provided basic trouble shooting for various Cox systems throughout the country.
  • Assist in researching and developing trouble shooting for new products.
  • Trouble shooting for students that have problem using the software.
  • Trouble shooting portable Apple electronic devices, i.e.
  • Provided input for trouble shooting and diagnostic tools.
  • Assisted in trouble shooting website and program errors.
  • Trouble shooting of laptops and computers.
  • Assisted customers with trouble shooting.
  • Trouble Shooting for cable, Internet, phone.
  • Trouble shooting, problem solving, sales -Resolving complex customer issues in both English and Spanish
  • Used Trouble shooting skills for Network Login issues as well as Network File issues.
  • Set up system for preparing customer estimates Trouble shooting technology issues Created digital picture gallery of projects

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3 Trouble Shooting Jobs

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5. Internet

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high Demand
Here's how Internet is used in Technical Support Technician jobs:
  • Provided internet support to several major Internet Service Providers.
  • Provided technical support to customers with internet service.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Work heavily with all Windows applications, E-mail applications, Remedy ticketing system and a wide array of internet products.
  • Assist customers in connecting to the internet (wireless/wired) connection and resolve and troubleshoot if problems arise.
  • Learned new hardware and software issues, internet applications such as E-mail clients and Web Browsers.
  • Assisted customers with trouble shooting telephone, internet, and video services in call center setting.
  • Educate clients on the use of systems as related to Internet services.
  • Resolved Windows, Internet Explorer and other PC software related issues.
  • Provided technical support assistance to internet customers via inbound phone calls.
  • Check for Internet connection TCP/IP, Check for IP configuration.
  • Do tech support and sales for cox cable work with Internet
  • Configure software to connect to the Internet applications servers.
  • Provided technical support for Powerlink internet cable via telephone, e-mail and dedicated software
  • Provided base level cable, telephone, and internet IT support to non-technical business and homeowners.
  • Call Center Tech support Answered phones to troubleshoot, and restore internet connection for customers
  • Provided technical support for high speed internet, Uverse TV, and VoIP.
  • trouble shooting customer problems relating to telephone,internet,cable box
  • Assisted customers with their home internet setup Provided user educations to users Setup email accounts Troubleshoot hardware and software related issues
  • Provide Technical support for customers of multiple Internet Service Providers Internet connectivity Email client configuration Email connectivity problems.

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3 Internet Jobs

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6. Customer Service

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high Demand
Here's how Customer Service is used in Technical Support Technician jobs:
  • Maintained consistent communications with manager and team members regarding high standards of public relations/customer service in all interactions.
  • Provide customer Service for home and business including taking Customer Information.
  • Collaborated with company staff to optimize working environment and customer service.
  • Resolved customer service inquiries with one-call resolution or one-call follow-up.
  • Provided excellent customer service with fewer than average escalations.
  • Responded efficiently and professionally to customer service issue requests.
  • Provided advanced desk side end-user customer service.
  • Deliver and ensure outstanding customer service.
  • Managed customer service teams by utilizing project management skills, ICOMS billing software and excellent written and verbal communications.
  • Provide technical/customer service for Medicare providers, billing services, and clearing houses in a call center environment.
  • Provided top level customer service in order to ensure a great customer experience with AT&T.
  • Provided advanced desk side end-user customer service along with incident and service request support.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Provided technical support and customer service to DirecTV customers from my home.
  • Assisted customers into their accounts, and provided customer service.
  • Documented customer service issues to support technical fixes.
  • Communicated using superb customer service skills Helped customers with advanced troubleshooting to solve signal loss
  • Provide top notch technical support for handheld devices and anything related to device while providing premier customer service.
  • Troubleshooted DU system with internal software Handled password resets Escalated tickets Provided excellent customer service with my banking associates.
  • Answer incoming calls Troubleshoot sofeware/ equipment Typing Customer service Upscale customers

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27 Customer Service Jobs

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7. Network Printers

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high Demand
Here's how Network Printers is used in Technical Support Technician jobs:
  • Network printers/Anti-Virus/Firewall/Security protections, local/wide area network with wireless capability and home/office computers with system orientation.
  • Installed local/network printers and other peripheral devices.
  • Network Printers Installation and Administration.
  • Installed setup & maintained all desktop PCs, laptop PCs, and network printers in AD at each location.
  • Install network printers on hotel workstations when hotel user requests a printer to be set up.
  • Install and maintenance local printers, setup network printers, configure print servers.
  • Installed new computers and network printers for use by specific areas.
  • Mapped network printers and hard drives to the server if necessary.
  • Install and maintain new machines Compaq/Dell/HP Setup local and network printers.
  • Reprogrammed AS400 (LMS) in virtual network printers in hotel.
  • Supported and configured network printers and scanners for the workstations.
  • Install and configure network printers and copier machines.
  • Installed network printers for multiple faculty and staff.
  • Installed and configured Network Printers and projectors.
  • Perform maintenance and repairs on network printers.
  • Configured network printers and upgrade software.
  • Installed local and network printers.
  • Installed and supported MS Office 2003 and 2007 applications, including email Performed maintenance and troubleshooting for local and network Printers.
  • Handled the Installation and Configuration of Network printers Responsible for Reimaging of Registers using DameWare to access equipment.
  • Configured Scanrouter software to work with Savin network printers.

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8. Remote Access

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high Demand
Here's how Remote Access is used in Technical Support Technician jobs:
  • Provide consistent and professional troubleshooting services via remote access and/or one-on-one technician to customer step-by-step telephonic instructions.
  • Utilized and determined and resolved necessary repairs with remote access.
  • Utilized remote access systems and remote presentation software.
  • Gained remote access to troubleshoot user issues using VNC, Net Meeting, MS Remote Desktop, and MS Terminal Server.
  • Integrated Technologies Customers - Support for Remote Access, Security (VPN, SSL, Proxies) and Business Functions
  • Provided remote access troubleshooting and VPN support over dial up, DSL, and ISDN technologies.
  • Analyze troubleshoot and fix software and hardware problems using Microsoft Remote access and Zen Works.
  • Provided Technical Support to customer via the phone, or using remote access ability.
  • Solved software issues, and connect with desktop client using remote access/Messenger/Email/or Personal.
  • Performed remote access into the customer's machine to trouble shoot software issues.
  • Used remote access solutions to diagnose, repair and configure client computers.
  • Provided special assistance to support remote access in adherence to company standards.
  • Used remote access tools to quickly resolve end users software issues.
  • Used remote access software to troubleshoot and fix issues.
  • Used VNC or Net Steaming for remote access.
  • Experience with remote access software.
  • Monitor service availability for the highest possible levels of remote access services whiles using Cisco and Citrix.
  • Assisted doctors and Fellowes with new Key-Fob set-up for remote access.
  • Configured and troubleshot all remote access and vpn connections.
  • Reset passwords, set up voicemail, synced mobile devices to programs Unlocked programs Remote access Educated clients on technical procedures.

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10 Remote Access Jobs

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9. Email

demand arrow
high Demand
Here's how Email is used in Technical Support Technician jobs:
  • Provide prompt resolutions to customers via telephone and/or email to assist with a variety of customer inquiries and issues.
  • Resolve technical support and customer service issues received through VP, email, telephone and other contact methods.
  • Responded and resolved in/outbound customer service inquires and issues via telephone, live chat and email.
  • Diagnosed and resolved a wide range of speed and connectivity issues involving email and DSL accounts.
  • Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.
  • Followed up with customers via call backs and emails about any difficulties they were having.
  • Assist and answer troubleshooting problems via email by a ticket system and or chat.
  • Solved 400 emails in two weeks on account access, website and compatibility issues.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Handled a large volume of phone calls, chat and emails.
  • Exceeded job expectations for average call times and email resolution.
  • Respond to customer inquiries (email and phone).
  • Established customer rapport over the phone and through email.
  • Provide support based on email generated requests or reports.
  • Respond to email requests for technical assistance through established helpdesk ticketing system.
  • Diagnose and troubleshoot hardware and software issues via phone, email, and remote login via satellite.
  • Track and resolve email and phone support requests which created by helpdesk team daily.
  • Assist clients with software inquiries Answer client phone calls and emails regarding software issues
  • Installed Office 2013 and new antivirus * Performed email migration with export or preserve data.
  • Set up extensions and voicemails in the Avaya Phone System.

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12 Email Jobs

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10. Desktop

demand arrow
high Demand
Here's how Desktop is used in Technical Support Technician jobs:
  • Served as primary scheduler for warranty agents in the Business Desktop Division and Motive Project team.
  • Replace and install all new hardware parts for Dell Machines (Laptop & Desktop).
  • Provide quality technical support via phone, web chat, and remote desktop viewer.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Provide technical support for all company owned desktops, laptops, and all peripherals.
  • Provide remote desktop support to clients using computer based point of sales systems.
  • Provided desktop support assistance to customers, resolving their DSL and software issues.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.
  • Installed, repaired, and upgraded desktop computer systems including laptops and printers.
  • Provided desktop support assistance to customers, often without requiring dispatch.
  • Provided desktop, laptop, printer, and peripheral support
  • Configured DSL modems, network laptops, desktops.
  • Diagnosed and repaired hardware failures on desktop computers.
  • Install, maintain, and administrator Desktop Images.
  • Install and Utilize parallels desktop on Mac.
  • Install and configure Desktop Systems.
  • Contracted as Desktop support for Legacy, to help there IT team with their trouble tickets.
  • Provided desktop support for 50 to 100 in a Windows 2000 and Windows XP environment.
  • Implemented Servicedesk, change request, patch management, and remote desktop access.
  • Provided hardware and software support for desktop computers, laptops, printers, PDAs/handhelds, AV equipment.

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45 Desktop Jobs

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11. Hardware Issues

demand arrow
high Demand
Here's how Hardware Issues is used in Technical Support Technician jobs:
  • Resolved computer-related software and hardware issues and maintained new Internet accounts for customers.
  • Engaged and coordinated with vendors for design/architecture, application / hardware issues, software patches, and application / hardware upgrades.
  • Provided support to end-users and worked with Tier 1 Help Desk staff with resolving various desktop software and hardware issues.
  • Break Fix duties: Loaner Laptops, Ray Cert Security scans, Rebuilds, and Hardware issues.
  • Scheduled appointments with physical locations for hardware issues that cannot be resolved via phone.
  • Provided 2nd and 3rd level technical support for software and hardware issues for Windows workstations.
  • Worked help desk to provide support for software, printing, and hardware issues.
  • Handled technical phone support for a wide array of software and hardware issues.
  • Resolved a variety of software and hardware issues over the phone and online.
  • Maintain knowledge of current known issues of the software, troubleshoot software/hardware issues.
  • Assisted users with general questions on usage to software and hardware issues.
  • Provided technical support to customers on software and hardware issues.
  • Help with Hardware issues for mail in to repairs.
  • Scheduled repair appointments for customers with hardware issues.
  • Analyze and troubleshoot software and hardware issues.
  • Identified and resolved software and hardware issues.
  • Diagnosed and resolution of hardware issues Scheduled installation and billing inquiries
  • Trouble shoot LAN/WAN connectivity Dispatching a technician for Hardware issues
  • Answered technical queries including troubleshooting software and hardware issues on mobile equipment like Ericsson and Motorola for Powertel customers.
  • Provide phone technical support Identify and help resolve software or hardware issues Stay with customer until issue has a resolution

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12. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Technical Support Technician jobs:
  • Provided timely technical support to staff including network connectivity issues and resolved third party software compatibility issues with Windows XP.
  • Supported OS upgrade migration project Windows XP to Windows 7 leveraging imaging/ghosting application.
  • Developed a workstation model running Microsoft Windows XP that defined the future of the desktop PC usage throughout the company.
  • Support Users Running Applications on Windows XP SP3 Operating Systems while becoming a Microsoft Desktop Support Technician in 2010 MCDST.
  • Optimized and maintained 10-user Windows XP, Server 2003, and OpenVMS environment.
  • Migrate user community laptops running Windows XP to Windows 7 using SCCM 2007.
  • Set up and troubleshoot applications in the Windows XP and Windows 7 environment.
  • Assisted with seamless migration from Windows XP to Windows 7 across WAN.
  • Support and data migration of Windows XP, 7 and 10.
  • Worked desk-side support, troubleshooting issues in a Windows XP environment.
  • Experience with Windows XP deployments using SMS/SCCM on 1200 users.
  • Supported Windows XP Workstations in an Active Directory environment.
  • Installed 2003 Server and Windows XP on workstations.
  • Support software on Windows XP-Windows 10 and Mac.
  • Migrated Windows XP machines to Windows 7.
  • Provided support for Windows XP.
  • Set up and maintain Windows XP, Windows 7 and Mac OS 10.5 Leopard machines.
  • Provided network troubleshooting, repair PC's, Printing and other devices * Supported windows XP and Windows Server 2003
  • Provide support for users within Windows XP, Windows 7, and Citrix virtual desktop environments.
  • Experience with Windows XP/7 deployments using Altiris Software on 250 users.

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13. Setup

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high Demand
Here's how Setup is used in Technical Support Technician jobs:
  • Provided support for Outlook issuers/setup.
  • Provided customer support for wireless products including first level technical support, arrangement of repair services, and software application setup.
  • Replaced equipment, scheduled service appointments, upgraded customer equipment and programming, took bill payments and setup new accounts.
  • Worked with team on physical office move of headquarter and remote office, including hardware installation and infrastructure setup.
  • Assisted businesses with software setup and step by step troubleshooting to resolve program issues.
  • Advised and consulted customers with their Internet requirements, provided initial setup services.
  • Helped users with Network Printer Setup as well as New Sign on I.D.
  • Upgrade and setup user desktop and notebook computers for end user.
  • Help Install and setup computer peripherals through phone.
  • Assist with email setup and various computer issues.
  • Help solve computer system problems and setup emails.
  • Walk customers through system setup and troubleshooting.
  • Configured multi-master replication setup in the production environment across multiple data centers.
  • Performed malware removal, PC cleanup/performance optimization and networking setup/support.
  • Mass deployment and setup of new desktop systems for divisions of company Troubleshoots LAN, server and connectivity issues.
  • Assisted technical team in the setup of micro-computer networking and telephone systems.
  • Imaged PC's with Acronis software for new user setup.
  • Assist in Apache virtual hosts setup.
  • Command Prompt testing (tracert, ping, ipconfig, etc) from customer equipment for network setup and internet stability.
  • Perform installation, setup, and configuration of Lexmark multi-function network printer.

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7 Setup Jobs

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14. Software Applications

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high Demand
Here's how Software Applications is used in Technical Support Technician jobs:
  • Assembled computers systems installed operation systems and configuration of software applications and hardware peripherals.
  • Assisted technicians with any troubleshooting questions on software applications and network connectivity issues.
  • Used different software applications simultaneously to repair system problems remotely.
  • Provided PC installation with Operating system and software applications.
  • Furnished technical support to users at client firms involving various software applications as well as hardware and peripheral devices.
  • Track and resolve network communication, hardware, software applications, security and mainframe issues.
  • Managed installation of updates for software applications, virus software and computer equipment i.e.
  • Work with billing, ordering, network, and research software applications.
  • Train and assist local users in software applications and diagnose equipment malfunction.
  • Supported all internal end-users with desktop software applications, e.g.
  • Installed desktop software applications on client computers and laptops.
  • Install and test desktop software applications and internet browsers.
  • Install required updates to various software applications.
  • Test new or upgraded software applications.
  • Created documentation process of software and hardware inventory Trained other technicians on Network and software applications
  • Full support of a large repertoire of custom software applications as well as hardware triage and replacement.
  • Provided live helpdesk support for multiple restaurant software applications, databases, and overall systems.
  • Performed QA on multiple Earthlink Software Applications.
  • Transferred new merged companies into UHG domain and rollout support of image and packaged software applications utilizing Altiris Distribution Console.
  • Researched and developed software applications using Clarify efront Office Recommended procurement of new computer systems and peripheral device.

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2 Software Applications Jobs

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15. Mac

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average Demand
Here's how Mac is used in Technical Support Technician jobs:
  • Repair and maintain material handling equipment and related machinery.
  • Monitored the field techs while they convert Target pharmacy to CVS pharmacy over the phone with a layout of the location.
  • Managed and provided full support to ATB's Test Domain user and servers via Virtual Machines and server side support.
  • Set up Plasma machines for plasma donor, disconnect donor from plasma machine, cash out donor payments.
  • Educate end users, IMAC and floor support team with Blackberry training classes on a monthly basis.
  • Program the system and walk pharmacists on how to set up their passwords and log in credentials.
  • Perform daily troubleshooting and repair of machines including: electrical, mechanical, and PLC troubleshooting.
  • Prepare voting machines for county elections, and tally votes for final election results.
  • Assist in-house operators with modems and computers in both Windows and Mac platforms.
  • Analyzed and Solved Apple computer technical hardware and Mac OS software issues.
  • Calibrate or maintain machines, such as those used for plasma collection.
  • Repaired desktops, laptops both in PC and MAC.
  • Support hardware for machines specific to the profession.
  • Received training for Mac OS X.
  • Identify, track and communicate service related issues Perform OS and network level troubleshooting with Windows and Macintosh systems.
  • Glue Robot Machine on Polladium Line
  • Worked on various OS systems Mac, Windows NT thru XP.
  • Level 1 tech support Responsibilities: Hardware, Software, Windows and Macintosh Operating System Support Portable Media support.
  • Prepare donor booth and autopheresis machine for the pheresis process.
  • Set up and troubleshooting Apple Macbook, iPhone and tablet.

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3 Mac Jobs

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16. Active Directory

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average Demand
Here's how Active Directory is used in Technical Support Technician jobs:
  • Reconciled account issues via Active Directory and created incidents in ServiceNow to properly escalate issues to designated EPIC support specialists.
  • Managed international domain of all servers according to PCI regulations facilitating automation and documentation in Active Directory.
  • Developed measurements for quality assurance and auditing in Active Directory.
  • Designed and installed an active directory domain.
  • Updated user information in Active Directory.
  • Reset user passwords for Windows, Mainframe and other applications using active directory and main frame interface and GTL applications.
  • Image hard drives, assemble computers as well as work in Active Directory and Call Management.
  • Administered Active Directory IDs, Permissions and access rights to network resources and applications.
  • Utilized Active Directory for the creation of computer accounts and resetting of passwords.
  • Installed hardware and software and helped create an Active Directory for students.
  • Provided Outlook Password Resets, Active Directory Password Resets for Users.
  • Reset or created password for user in Active Directory.
  • Reset user ID in Active Directory and Mainframe.
  • Manage user permissions and rights using Active Directory/Directory Services Troubleshoot and solve issues with users computer, phone and network.
  • Create and manage employee records on a daily basis using Active Directory on windows server 2008 R2 Enterprise.
  • Create, enabled, reset passwords for various applications on Citrix and Active Directory.
  • Reset and unlocked passwords in Kronos, Active Directory, SAM/Oracle.
  • Contract Position) Assisting with 1200 user Active Directory migration for the Baltimore Sun.
  • Assisted with Helpdesk Call and Active Directory Change request (i.e.
  • Experience supporting PC's in a Windows Active Directory environment Advanced Troubleshooting skills in a multi-user, high pressured environment.

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3 Active Directory Jobs

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17. OS

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average Demand
Here's how OS is used in Technical Support Technician jobs:
  • Volunteered for additional responsibilities and cross-trained in several other departments to assist during peak times and for disaster recovery situations.
  • Managed customer records and used diagnostic software to troubleshoot.
  • Handled the responsibilities of responding to incoming calls in the help desk Performed maintenance of Microsoft Windows Server Operating Systems.
  • Provide support to minimize profit loss while maintaining a high level of customer support to manage the transaction of accounts.
  • Work with internal/external customers to help find customer solutions in various facility types and find cost cutting measures.
  • Implemented and customized Oracle Collections to replace a long standing, internal Microsoft Excel based collections system.
  • Work closely with upper management and staff to support library growth and expense management initiatives.
  • Provide support to staff, professors and students diagnosing and solving issues of Hardware/Software.
  • Helped train and gave guidance to other company employees utilizing PC/Microsoft applications.
  • Installed and maintained, two way mobile radios and base stations.
  • Transferred customer orders to different restaurants across the country.
  • Created and restored ghost images of computers.
  • Assisted customer in closing and opening accounts.
  • Installed and maintained, spread spectrum radios.
  • Diagnosed and troubleshot repair problems.
  • Researched and implemented standardization of equipment to capitalize efficiency and lower costs by ordering wholesale proactively instead of retail, reactively.
  • Used support tools and resources to diagnose problem which included storage hardware, company network and applications.
  • Communicated problem diagnosis, root cause analysis, and reme- dial action to customers and partners.
  • Provide tech support and troubleshooting with customers having issue with their Apple iOS products.
  • Operated the digital screen printer for printing on clothing Designed logos and images by using Photoshop and printed them on clothing.

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12 OS Jobs

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18. Trouble Tickets

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Here's how Trouble Tickets is used in Technical Support Technician jobs:
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
  • Work together with engineering team to file trouble tickets and get network outages reported and resolved quickly.
  • Calibrated devices involved resetting certain devices as well as resetting network systems or submitting trouble tickets.
  • Maintained 95% SLA with customer and vendors by creating trouble tickets to next level support.
  • Worked with American Online installation issues and filed necessary trouble tickets for reported application issues.
  • Structured call processes and documentation to reduce the average resolution time for trouble tickets.
  • Gather customer information to initiate, update, track and close trouble tickets.
  • Entered and updated trouble tickets in the desktop support database (Footprints).
  • Open trouble tickets on all incoming alarms and identify probable fix action.
  • Diagnosed errors and corrected or opened trouble tickets in Remedy.
  • Opened Trouble tickets, with higher level tech support.
  • Resolve trouble tickets regarding users with account issues.
  • Create trouble tickets for routers and phone lines.
  • Answer support calls and initiate trouble tickets.
  • Inventoried all devices., work trouble tickets.
  • Logged trouble tickets using Remedy software.
  • Placed trouble tickets approved by supervisor for those not able to get back on line during over the phone troubleshooting.
  • Help create trouble tickets if parts needs to be replaced or an onsite technician needs to be dispatched.
  • Log and track trouble tickets, generate reports and assist all IT staff.
  • Solved trouble tickets for Dell/Banctac Installed and removed hardware for enterprise businesses and home users.

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2 Trouble Tickets Jobs

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19. Computer System

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Here's how Computer System is used in Technical Support Technician jobs:
  • Assigned additional responsibilities as project monitor/scanner, overall computer systems and supporting network technician, warehouse organization and packet distribution.
  • Maintain various measurements machines and associated computer systems, as well as perform daily certifications to ensure measurement quality.
  • Assembled an array of computer system models in a manufacturing environment.
  • Provided computer system technical support to account customers
  • Set up/taking down/relocating computer systems.
  • Administered and supervised the activities within the Technical Service Department; coordinates the building, servicing and repairing of computer systems.
  • Achieved computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Input data and write comments into various computer systems in order to track information on customer calls.
  • Led the Tech Support team of 3 people to perform troubleshooting for Computer Systems and Printer.
  • Maintain computer systems and network components for a Local Area Network with more than 100 users.
  • Repair and maintains computer systems, installing software and other peripheral, removing viruses.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Installed equipment and computer systems within the watch floor to ensure mission success.
  • Identify and correct or advise, on operations issues in client computer systems.
  • Evaluated expansions or enhancements by studying work load and capacity of computer system.
  • Test computers to ensure proper functioning of computer systems.
  • Oversee the daily performance of computer systems.
  • Work with Pacer C.A.T.S computer system and trouble shoot over the phone with customers.
  • Set up and Maintained office equipment Instalation of computer systems and surveillance equipment, hardware and software.
  • Worked withlexus nexus, word, xcel, scars, dmc, dle computer systems.

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2 Computer System Jobs

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20. Data Entry

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Here's how Data Entry is used in Technical Support Technician jobs:
  • Provided administrative support to the organization including data entry, document filing, calendar management, and phone support
  • Hired to improve manage data entry, warehouse inventory, and all around support in busy steel production company.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Practiced great customer service and data entry skills into database, and Microsoft Word programs.
  • Performed filing, copying, and faxing, keying document and data entry.
  • Manged and assisted on site techs, participated in sales and data entry.
  • Performed office duties such as data entry, filing, copying.
  • Communicated all actions completed by data entry in the computer.
  • Performed data entry and participated in OSHA and HIPPA regulations.
  • Developed and managed the work-at-home system for data entry.
  • Processed orders using data entry input and 10 key.
  • Extended customer service and data entry also performed.
  • Maintain Customer data in various data entry programs.
  • Perform all assign administration duties, compiling data, writing letters, data entry, and mail distribution.
  • Created tickets, data entry, data verification , and escalated calls to higher level support.
  • Performed Data Entry to document the issues method and solution for customer's pc and laptops.
  • Answer calls promptly & professionally Verify/obtain customer information Data entry and maintenance of customer database Follow up customer calls where necessary
  • Answer calls Resolve customer service issues Process refunds Data entry
  • Answered inbound calls , troubleshooting customer device , data entry , customer service skills, face pace environment ,
  • Call Center Representative Answering Inbound Calls Placing and Cancelling Orders Data Entry Customer Service

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2 Data Entry Jobs

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21. VPN

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Here's how VPN is used in Technical Support Technician jobs:
  • Managed access for VPN, Windows accounts and SAP business software to support pharmaceutical representatives in the field and network wide.
  • Managed and maintained an internal certificate authority (CA) request along with RSA servers for two factor VPN authentication.
  • Use VPN to assist clients in changing their Single Sign On password and manage their Active Directory account.
  • Managed the deployment of DSL circuits and VPN hardware, for a large and diverse client base.
  • Adjust customer's computer for sales and promotions using PC Anywhere and VPN connections that we establish.
  • Tasked with establishing and maintaining VPN as well as remote desktop troubleshooting.
  • Assist users with network and VPN issues and ensured connectivity.
  • Worked with Cisco VPN Client, Intel wireless using PEAP.
  • Assisted guests in acquiring secured VPN connections and billing information.
  • Configured VPN settings on laptops and resolved connectivity issues.
  • Assist users accessing the network through VPN.
  • Support off-site VPN client's access.
  • Maintained VPN's over IPSEC Tunnels.
  • Assist users with VPN problems.
  • E-mail, Blackberry, VPN, FTP, NT, and Windows set-up and troubleshooting.
  • Configure VPN connections with customer offices and boats/yachts Provide all levels of technical support to customers and internal network.
  • Monitored DSL/VPN networks for outside customers using Openview which helped to get troubles resolved quickly for the clients.
  • Administrated and managed multi-site VPN connections using Cisco routers and IPSEC protocol.
  • Configure VPNs and server environments.
  • Mortgage Compliance Advisors Provide clients and auditors with tech support for VPN, database program, and other issues.

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2 VPN Jobs

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22. Voip

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Here's how Voip is used in Technical Support Technician jobs:
  • Adjusted Firewall Security, DHCP, SIP and wireless settings for optimization with VoIP and network usage.
  • Provided first and second level help desk support for PC, Laptop, VoIP systems.
  • Administrated PBX VoIP (Meridian Phone switch and VM setup and configuration)
  • Provide effective and efficient resolution of MSO and VOIP subscriber issues.
  • Configured and supported VOIP Cisco Call manager.
  • Understand VOIP and PBX systems/configured sip bindings.
  • Provide technical support for digital phone CVOIP.
  • Installed and programmed VoIP telephones.
  • Install and manage VOIP phones using the 3CX Phones system and PBX software.
  • Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager.
  • Provided 600 users help desk support for PC, Laptop, Citrix, Mainframe and VoIP systems.
  • Supervised Billing and Technical Support Troubleshoot Voip Phones and provide customer service in billing and sales.
  • Monitor equipment, links, switches, and dragonwaves, Telecommunications, VOIP, networking.
  • Provided technical support for D-Link's customers via VoIP communication in a professional manner.
  • Administer and support Digium VoIP system for the Sound Bend, IN location.
  • Helped build customers VOIP phone accounts and dealt with their billing.
  • Install VOIP system to update Las Vegas Target Store.
  • Set up and configured VoIP phones via Shoretel.
  • Redesigned VOIP system for efficiency Helpdesk Administrator.
  • Diagnose and resolve technical hardware and software issues involving in connectivity,email issues,IPTV,VOIP and more.

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3 Voip Jobs

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23. LAN

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Here's how LAN is used in Technical Support Technician jobs:
  • Conduct eligibility screenings and assessments of clients to develop housing plans for homelessness prevention and rapid rehousing through team-based outreach efforts.
  • Work with Housing Locators/inspectors as well as develop relationships with landlords/property managers to facilitate housing location for clients.
  • Updated customer service request files with applicable and appropriate information regarding agent/customer action plans.
  • Provided planning and technical support for company installations.
  • Maintained and improved Disaster Recovery Plan.
  • Determined whether space was available on travel dates requested by customer, planned routes, computed ticket cost and processed payment.
  • Configured wide area network (WAN) or local area network (LAN) routers and related networking equipment.
  • Team lead for Well Fargo on a maintenance contract for the Portland Metro and Salem areas.
  • Managed Land Mobile Radio account of 50 plus items valued at over $25K.
  • Trained others and to plan, assign, and supervise the work of others.
  • Worked well under stress and had balance and prioritization of a heavy workload.
  • Network hardware/software faults, T/Sing Ethernet LAN Connection, Reboot Server.
  • Receive budget plans and allocate funds for several technical solutions projects.
  • Configured servers and LAN/WAN environments in local and remote locations.
  • Maintain project plans, records and reports in systematic order.
  • Facilitated the development and implementation of pre-activity safety plans prior to performing any work activities.
  • Performed the startup and ongoing support for the Rhode Island and Nashville emission program.
  • Defined business requirements, use cases, wireframes, and test plans.
  • Helped customers purchase protection plans and icloud storage plans for their devices.
  • Represented Borland Delphi pre-sales support and trainer.

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13 LAN Jobs

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24. Verizon

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Here's how Verizon is used in Technical Support Technician jobs:
  • Answered calls and performed troubleshooting Verizon system and multiple manufactured devices to obtain maximum customer satisfaction.
  • Provided advanced technical support for escalated Verizon Wireless customer calls and network issues.
  • Handled incoming calls from Verizon customers and provided advanced technical support.
  • Provided customer service to existing Verizon land-line subscribers.
  • Interacted with customers to provide a promoter customer experience and create a win - win for the customer and Verizon Wireless.
  • Produced Word documents complete with illustrations which were incorporated into training and installation manuals for Verizon Flash CF project.
  • Receive incoming calls from customers experiencing issues with Verizon phone, video or internet service.
  • Offered 'self-help' options and information via Verizon.com, MyVerizon, and Blackberry.net.
  • Escalate calls to Verizon, Sprint or AppleCare as needed by staff.
  • Scheduled and tracked callbacks, repairs/replacements, and Verizon Store appointments.
  • Hired as a Verizon employee in 2011.
  • Acted as liaison for Verizon Wireless.
  • Preformed troubleshooting steps with Verizon FIOS customers when customers experienced data connectivity issues.
  • Relocated Answering all incoming calls for Verizon cellular insurance.
  • Provided technical support for Smartphones and older devices still supported by Verizon.
  • Assisted Verizon Fios customers by troubling shooting cable internet and home phone.
  • Handle calls for Verizon fios internet, television and phone services.
  • Assist customers in fixing and understanding Verizon Fios products.
  • Trained on the Verizon Fios Project.
  • Strived to meet both Asurion and Verizon s Customer Satisfaction Goals.

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25. Tcp/Ip

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Here's how Tcp/Ip is used in Technical Support Technician jobs:
  • Monitored, maintained, and escalated problems associated with power distribution, HVAC, building systems and TCP/IP networks.
  • Troubleshooted PC Operating systems, both Windows XP and 2007, specifically Device Manager and TCP/IP configuration.
  • Support custom environments using TCP/IP and IIS connectivity tools as well as SQL connectivity with client/server environments.
  • Utilize knowledge of TCP/IP to manipulated DHCP, DNS, NAT, and Port Forwarding.
  • Supported Hotels end users with network issues from TCP/IP, DCHP, VPN and Ethernet.
  • Exercised my extensive knowledge of TCP/IP to troubleshoot connection issues with all operating systems.
  • Performed a trouble-shooting function with DHCP and TCP/IP email configurations and other applications.
  • Utilized TCP/IP and OSI troubleshooting for on frame relay and ATM networks.
  • Performed troubleshooting sessions and configurations of the TCP/IP protocol suite.
  • Configured TCP/IP and DNS settings to work with DSL connections.
  • Network Connection LAN TCP/IP and Wi-Fi.
  • Configured and troubleshot TCP/IP protocols.
  • Use knowledge of SMTP, TCP/IP, DNS, FTP, HTTP
  • Assigned AD, GPO, TCP/IP on WAN LAN.
  • Instructed on troubleshooting and maintenance of FIOS services Reset and serviced TCP/IP, and/or DNS for customers
  • Resolve network connectivity issues related to TCP/IP, DHCP, DNS and login issues.
  • account coordinator ?TCP/IP, VOIP UDP addressing, IPV4 ADRESSING, CHECKSUMS READING ?DHCP, DNS, TFTP, VOIP
  • Installed and configured TCP/IP, DHCP, DNS, IIS, and WINs.
  • Assist customers on all TCP/IP issues Call Center Environment In depth knowledge of computer and internet troubleshooting
  • Worked with VoIP, Broadsoft, Telco Circuitry, TCP/IP, DNS and Mail.

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26. SQL

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Here's how SQL is used in Technical Support Technician jobs:
  • Developed online content management system using PHP and MySQL to post and delete job opportunities on the company's website.
  • Generated reports and improved report generation processes through working knowledge of SQL, Crystal Reporting, HTML, and JavaScript.
  • Provide telephone and remote assistance support for vertical public safety software based on MS Access and SQL Server applications.
  • Support RES software, run SQL queries and commands to resolve certain commonly known bugs and issues.
  • Backed up and restored SQL 2012 databases for upgrades, maintenance, and disaster recovery.
  • Used SQL Server to create call statistics reports to help with efficiency and managing.
  • Used SQL to create a library of custom reports to assist our department.
  • Instructed coworkers on the use of MySQL and other company software.
  • Help update and or backup the Quest software and SQL database.
  • Execute SQL query s using Microsoft SQL server management studio.
  • Used TOAD & SQL Navigator GUI tools for Querying Database.
  • Supported SQL based databases and fixed database errors.
  • Create reports using SQL and Crystal Reports.
  • Installed and configured Pervasive SQL database.
  • Install SQL Server and maintained.
  • Redesigned and will maintain website using ASP.NET and SQL Troubleshoot issues within the software and report to programmer for bug fixes
  • Correct customer Database information via ACSR or Icoms, for SQL database, Utilize BMC ticketing for escalation if needed.
  • Key Accomplishments & Responsibilities: Reporting creation, primarily using SQL and Excel.
  • Created templates and delivered training for support engineers on information gathering and analysis Skills Used Database, SQL, XML
  • Optimized workflow by teaching myself SQL, JS and perl.

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4 SQL Jobs

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27. PCS

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Here's how PCS is used in Technical Support Technician jobs:
  • Assigned additional responsibility as technical support for 240+ wireless PCs, training of PC users and resident network configuration maintenance
  • Received 22 new DELL PCs and Samsung monitors that I personally built and formatted for use by myself.
  • Diagnosed and repaired warehouse hardware including: PCs, Macs, printers, and RF scanning devices.
  • Managed client PCs, software and hardware support for busy agricultural hardware and software developer.
  • Conducted software installations, and repaired PCs sent to our office for upgrades or repairs.
  • Calibrated monitors and test all PCs & Mac software, including VI text editor tool.
  • Perform Ghost imaging, system setup and installation of PCs and Mac computers.
  • Managed 75+ PCs and utilized them for load testing new software builds.
  • Installed VM thin clients running Windows 7 to replace multiple XP PCs.
  • Assisted staff members with technical difficulties with PCs and other technological devices.
  • Installed and configured of new Macs and PCs workstations.
  • Provided technical support for PCs and Macs.
  • Diagnosed and repaired PCs and Mac.
  • Repair incoming PCs and Equipment.
  • Provide level 1 & 2 support to home and business customers of Verizon Internet service Pertaining to PCs and Macs.
  • Assisted with in-house networking and troubleshot PCs and peripherals along with permissions and file sharing for intranet.
  • Create new entry records and setup Windows Desktop installation on new pcs from Microsoft Deployment Toolkit.
  • Utilized Altiris Deployment Solution to access the software & hardware installed on individual PCs.
  • Support "Employer Advantage" and "Hire Advantage" companies' users for their in-house networks and PCs.
  • Build new PCs for "The Net Advantage", "Hire Advantage" and "Employer Advantage"

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2 PCS Jobs

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28. Technical Problems

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Here's how Technical Problems is used in Technical Support Technician jobs:
  • Discussed technical problems encountered while debugging with the Support Engineers and provide recommendations for improving product quality and processing time.
  • Provided technical support assistance to customers regarding various technical problems.
  • Provided accurate reports about and initial troubleshooting of technical problems.
  • Identify research and resolved technical problems.
  • Needed to solve customer technical problems while demonstrating confidence; walking the customer through the problem to the solution.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Take calls to help troubleshoot technical problems with cable, internet, and phones.
  • Walked internal and external customers thorough how to resolve technical problems over the phone.
  • Resolve technical problems with LAN, WAN, and other systems.
  • Worked with vendors to resolve technical problems with equipment and software.
  • Direct telephone support to customers with Direct TV technical problems.
  • Communicated solutions to employees' technical problems over the telephone.
  • Help with technical problems in the store when needed.
  • Job Duties: Assisted Customers with Technical Problems.
  • Assist team members in resolving technical problems.
  • Assist faculty members with computers and computer-related difficulties Diagnose and solve and technical problems
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Assisted Tele-bankers with MAC and PC browsers, OUICKEN, QUICKBOOKS downloads and any Microsoft technical problems.
  • Help customers get throught their technical problems, computer technology
  • Resolved clients technical problems with their satellite equipment.

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12 Technical Problems Jobs

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29. Technical Assistance

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Here's how Technical Assistance is used in Technical Support Technician jobs:
  • Experienced in complicated travel setups to/from remote international and domestic locations to provide customer technical assistance recovering AOG aircraft.
  • Provided technical assistance and training to customers by identifying, correcting and/or advising on operational issues.
  • Conducted computer diagnostics and resolved problems or provided technical assistance and support.
  • Provide technical assistance by troubleshooting customer calls and accurately documenting calls.
  • Performed signal support functions and technical assistance for computer systems.
  • Provide technical assistance for customers via remote connection.
  • Preformed outgoing technical assistance calls for selected customers.
  • Answered incoming calls regarding technical assistance.
  • Conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Provided technical assistance to U-Verse customers over the phone on installing and connecting modems and wires to the computers.
  • Refer to technical manuals, conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Provided hands on technical assistance to students and aided in the installation and operation of computer equipment and software.
  • Provide front line technical assistance with proprietary automotive dealership CRM software, over the phone and through email.
  • Provide Tier 1 and Tier 2 technical assistance for AT&T small business service.
  • Provide technical assistance and remote desktop assistance for resolving tech support issues over the phone
  • Provide technical support to customers in need of product technical assistance.
  • Provided technical assistance and training for local area networks.
  • Responded to technical assistance requests in a timely manner
  • provided technical assistance for customers with iPhone, iPad, and iPod touches
  • Provide technical assistance to Sorenson VRS customers.

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7 Technical Assistance Jobs

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30. DSL

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low Demand
Here's how DSL is used in Technical Support Technician jobs:
  • Ensured customer satisfaction by providing online technical support for DSL business customers.
  • Worked as a technician for ISP provider and supplied customers assistance with ADSL, Email accounts and Domains served on call.
  • Provided technical support for home and office DSL, collocation, T-1 and web hosting services as well as dial-up customers.
  • Answered inbound Technical Support calls regarding Internet Service: including DSL, Cable Internet, Fiber, and Dial-up connections.
  • Handle inbound calls from business and residential customer helping to resolve technical issue dealing with their DSL connections.
  • Configure and provision client's equipment to connect to the Internet via modem/DSL or business grade router.
  • Provide Phone support to DSL customers for Century Link; Document Troubleshooting steps, Configure wireless gateways
  • Probe for answers to troubleshoot customer equipment for DSL, Phone, and Satellite Television.
  • Full support and troubleshooting for, configuration DSL connection setting, network, modems.
  • Provided phone and e-mail support for dial-up and DSL connectivity and shared web hosting.
  • Solved technical support questions by phone to residential and business DSL customers.
  • Changed DSL Meet points on requiring dispatch techs and creating tickets.
  • Configure routers, DSL modems, and various operating systems.
  • Build customers PVC'S, and provision customers DSL packages.
  • Handled ADSL troubleshooting and dial up support.
  • Configured client's equipment to connect to the Internet via modem/DSL Router Created new accounts using company provide software tools.
  • Walked customers through setting up dialup and DSL connections.
  • Provided technical support for Bellsouth DSL and 2wire customers.
  • Work with issues for Uverse and DSL servers.
  • Assisted customers in resolving outage concerns Network and DSL modem trouble shooting Assisted customers with software issues

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31. Linux

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low Demand
Here's how Linux is used in Technical Support Technician jobs:
  • Provided technical support for client/server applications running in Windows and Linux environments.
  • Experience with corporate and R&D IT support and administration in UNIX (Iris)/Linux and Windows environments.
  • Performed technical support for Linux and Windows hosting servers, Virtual Private Servers and Dedicated servers for hosting websites.
  • Experience working with Linux and Mac OS systems in addition to Microsoft Windows desktops and servers.
  • Provided network end user support via network investigation using UNIX, Linux and NetApps Filers.
  • Supported operating systems including, Windows 95/98/Me, NT/2000/XP, MAC 9/10 and Linux/Unix.
  • Completed all the on the job training consisting of Microsoft and Linux Server training.
  • Reset pins, unlocked passwords using LINUX Operating System and Sabre Reservation System.
  • Provide 24x7x365 support/troubleshooting of the Windows/Linux based platforms on users control panels.
  • Installed and configured Windows NT 4.0, 2000, and Linux installs.
  • Installed and configured applications within Linux (Ubuntu) system.
  • Installed printers using IP printing on Windows and Linux.
  • Worked in a Linux environment.
  • Help developers resolve Apache configuration problems in linux.
  • Research and analyze logs on various platforms including Windows, Mac, Linux, and Solaris to troubleshoot performance issues.
  • Support of webhosting issues on Windows and Linux platforms, hosted email implementation and support.
  • Created e-mail accounts, and activated ports on Allied Telesyn switches using Debian Linux.
  • Assisted in local network administration of the Linux server and the Windows server.
  • Performed troubleshooting for Windows Server 2003, Windows XP, and Redhat Linux.
  • Administrated Microsoft Windows and SELinux DAC environment with complex, granular controls.

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11 Linux Jobs

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32. Android

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low Demand
Here's how Android is used in Technical Support Technician jobs:
  • Required familiarity with Android and iPhone operating systems and hardware components for troubleshooting and setup of telecommunications and tablet devices.
  • Interfaced with customers via inbound calls to resolve issues with their Android/Apple/ Windows devices.
  • Updated software on BlackBerrys and Androids, as well as non-smart phones.
  • Provided real-time support to everyday users of iPhone and Android users.
  • Configured and deployed desktops laptops and Android Devices.
  • Certified to support Android devices from all aspects.
  • Configured email clients for Android and iPhone.
  • Support devices using Android operating system.
  • Blackberry, Android tablet configuration.
  • answer any question about Motorola android devices.
  • Perform task such as: Deskside and phone support, re-imaging laptop computers, Mobile Phone support (Apple/Android).
  • Managed installation of Auction based software both web based and PC installation, Tablet for IPhone and Android users.
  • Resolved issues from customers on Printers, Faxes, Android Tablets, Windows Laptops and Chromebooks in 11 minutes.
  • Configure and update Android and IPhone for Executives and Investors.
  • Offer device education about all ios & android devices.
  • Configured IPhones, Android OS, PDAs to connect to GroupWise email for email access to faculty and staff.
  • Provided customer support for any issues relating to smartphones including Android & iOS via calls and chat boxes
  • cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
  • Specialized in wireless device technology support for customers face to face Troubleshooting iOS, Android, Netbooks, and other wireless products
  • Resolved wifi issues with android tablet, laptops, wifi printers and chromebooks.

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33. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Technical Support Technician jobs:
  • Use incident escalation to identify opportunities to educate and mentor fellow team members in effective troubleshooting and problem resolution techniques.
  • Complete every call while appropriately setting customer expectations for issue/problem resolution time frame and notification.
  • Increased staff productivity by providing expert troubleshooting for hardware and software problem resolution.
  • Lead problem resolution activities in order to get technology incidents and problems resolved.
  • Triggered significant improvements in overall problem resolution and customer satisfaction.
  • Locate resources for problem resolution and design best-option solutions.
  • Prioritize high level customers for immediate problem resolution.
  • Provided thorough support and problem resolution for customers.
  • Created step by step instructions with screen shots for Knowledge Base as required to facilitate timely problem resolution.
  • Provide basic end-user training and problem resolution for MS Office applications (in person and via phone).
  • Conduct technical research for problem resolution as needed and documents steps taken to resolve an issue.
  • Complete ownership of all IT-related issues, and communication with internal customers on problem resolution.
  • Provided problem resolution for all users with hardware, software and applications problem.
  • Coordinated policy service by responding to questions, inquiries and problem resolution.
  • Exceeded daily metrics in areas of customer service and problem resolution.
  • Use trouble ticket system for tracking customer interactions and problem resolution.
  • Provide help-desk support and problem resolutions for end-users.
  • Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.
  • Provide thorough support and problem resolution for users Assist management with scheduling, service protocol improvements, and quality assurance.
  • Trained techs on newest technology and problem resolution.

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4 Problem Resolution Jobs

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34. Suite

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low Demand
Here's how Suite is used in Technical Support Technician jobs:
  • Handled telephone technical support for a suite of automotive dealership related software.
  • Provided front-end technical support for Windows OS, MS Office Suite, SharePoint, & other productivity and accounting software.
  • Installed or removed software packages to include operating systems, office suite and network configuration management tools.
  • Support Microsoft Office suite including Word, Excel, PowerPoint, Access, Outlook & PC DOCS.
  • Complete installations, updates and setups for Microsoft Windows operating systems, Exchange Email, Office suites,
  • Worked with and troubleshot Microsoft Windows 7, Office Suite, Adobe X and Lotus Notes.
  • Provided best-in-class support for end users, leveraging an in-depth knowledge of a vast product suite.
  • Managed team of eight analysts supporting the Accounts Receivable package for PeopleSoft Financial Management Suite.
  • E-Mail and phone support for various Daybreak Lending Suite related issues.
  • Perform internal & external training on the suite of products.
  • Diagnosed network connectivity, and Windows Office suite issues.
  • Detailed knowledge of Crystal Enterprise software suite.
  • Trained clients on MS Office Suite application.
  • Provided support for our custom dealership software suite and managed data feeds with third parties.
  • Support all Telecom and Technical issues for the office and security access to the suite.
  • Inventoried, cloned (JAMF Casper Suite) and managed all new computers.
  • Created and maintained software packages for Casper Suite deployment.
  • Imaged and managed employee workstations with JAMF Casper Suite.
  • Reconfigured the network terminal and redeployed a [ ] SIPRNet suite, ensuring secure communications for 1,500 users.
  • Administrated and managed over 100 Vm servers using VMware VCenter Operations Suite.

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5 Suite Jobs

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35. DNS

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low Demand
Here's how DNS is used in Technical Support Technician jobs:
  • Provide technical support and troubleshooting for websites, Network connectivity, DNS, Website design, and Network Administration.
  • Supported customer over telephone and email regarding domain, web hosting, DNS, and email service issues.
  • Used Internet directory services software such as active directory software, DNS software, and network directory software.
  • Performed DNS services, Gateway, IP addressing and Win Configurations for various End users and businesses.
  • Use of numerous tools to identify AD account lockout locations, DNS, and packet loss/latency issues.
  • Checked for correct Domain Pointing, Domain Registration, DNS records, and zone file creation.
  • Resolved DNS issues concerning EarthLink Web Hosting customers, including writing and editing zone files.
  • Configured printers on network (DNS, BootP, Patch Panel).
  • Maintain working knowledge and understanding of DNS and firewall management.
  • Configured IP and DNS for computers statically for security purposes.
  • Provide a DNS server to get browse website.
  • Resolved IP, DNS, DHCP configuration issues.
  • Diagnosed and resolved DNS issues on servers.
  • Configure and analyze DNS servers.
  • Managed Windows based infrastructure roles: DNS, DHCP, AD, Print, and File servers.
  • Updated DNS records via BIND.
  • Set up web hosting servers, including installing operating systems, networks, databases, cPanel, and DNS zones.
  • Helped troubleshoot issues related to DNS, e-mail, FTP, cPanel, WHMCS, and other relevant technologies.
  • Network Administrator under Linux Centos 5 set up DNS, DHCP and Firewall with IP-tables.
  • Experience involving DNS, Domain, HTML, PHP, Wordpress, Microsoft Outlook, Apple Mail, Thunderbird.

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36. POS

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low Demand
Here's how POS is used in Technical Support Technician jobs:
  • Improved existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Assisted in the monitoring, control, and inspection of aircraft support equipment and Composite Tool Kits valued at $10.5M.
  • Maintained rapport and made sure that instructions given are described in simple term as possible to better assist customers.
  • Helped write job descriptions, rate candidates, and select candidates hired for new/available tech support positions.
  • Repaired restaurant POS hardware on site and in shop, along with performing network terminations.
  • Worked at the AT&T U-verse position as a technical support; level two.
  • Maintained a positive problem solving approach by providing first level customer support for in-bound calls.
  • Performed minor SQL programming for Oracle POS systems to match customer's needs.
  • Created position out of necessity for the company, working under Systems Manager.
  • Exposed to the CERNA system of charting and recording of patient information.
  • Provided support for restaurant and retail POS and back office systems.
  • Maintained composure and patience in the face of difficult customer situations.
  • Explained the purpose of the survey and convinced residents to complete them
  • Assist in drafting and editing memos, reports and proposals.
  • Maintain composure and patience while facing difficult situations.
  • Designed and planned proposals to increase customer service efficiency, and improve SLAs in the technical support and scheduling departments.
  • Performed remote tech support for software as well as some hardware issues when possible References are available on request.
  • Help assistance POS merchants in troubleshooting and provide customer service in various equipment they have associated with talech.
  • Collected requirements and posted relative marketing materials on Craigslist, Groupon, and Yelp.
  • Show proper pre and postgame workflow for Video Coordinators, and/or Coaches.

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9 POS Jobs

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37. Unix

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low Demand
Here's how Unix is used in Technical Support Technician jobs:
  • Provide 24/7 on-call support to Alcatel-Lucent customers using the ASG (Legacy) platform including HP Unix software and SS7 links.
  • Provided computer support for a complex networking environment consisting of Windows NT 4.0, Unix, and Mainframe systems.
  • Assisted with in-house support of Unix Telephone systems, AT&T telephone switches, Cisco Routers and network.
  • Modified user environments, setting file and directory permissions on UNIX servers 8.
  • Coordinated escalation of Website & Network outages to UNIX & Network Administrators.
  • Performed system upgrades and maintenance for client Unix and Unix-like systems.
  • Performed break fix and troubleshooting all Unix Engineering lab and users.
  • Granted access to UNIX servers for network users.
  • Worked with UNIX Email Server.
  • Used Internet Explorer, Netscape, BARS, Unix, SIEBEL, CSR Tools and Outlook Express.
  • Maintain the complex network with IRIS UNIX, MAC and Windows NT for over 1000 Users.
  • Monitored 6 Windows based HP Net Server LH 6000 U3 Systems and Unix-based Sun Microsystems data storage drives.
  • Support Webhosting and email clients for multiple OS platforms (Windows, Mac/Apple, and Unix).
  • Administered Unix Servers, including Linux, FreeBSD, Sun Solaris 2.
  • Promoted to Senior Tech Support > Operating systems Supported - Unix, Windows
  • Created new hire Network accounts (AD), Exchange accounts (2003) and CIA/SmarTerm accounts (UNIX backend).
  • Issued emergency multi-platform (IBM Mainframe, NT, UNIX, DEC, VAX) user IDs.
  • Installed and configured HP and QMS laser printers and Zebra Barcode Printers in a mixed Novell/Unix/TCP-IP environment.
  • Assisted end users with UNIX commands such as chmod, passwd, ls, and pwd 6.
  • Network monitoring, supported software's (saas) Accomplishments Troubleshooting and explaining complex issues Skills Used Unix, Oracle.

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38. Citrix

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low Demand
Here's how Citrix is used in Technical Support Technician jobs:
  • Support end users remotely using Citrix Access Management Console.
  • Provided support to IT administrators utilizing Citrix products.
  • Input student information into Citrix database.
  • Provide full support to remote customers using Juniper SSL VPN, Citrix, MobiKey, LPS, and remote sites.
  • Educated users on various software and hardware; ex: Microsoft Office, VPN, Citrix and Blackberry.
  • Diagnose, administer and maintain Citrix systems, Windows servers, desktops, and laptops patching.
  • Perform hardware and software upgrades such as Patch Management, Citrix on over 500 computers.
  • Provide support to VPN and Citrix clients by resolving connectivity issues and setups.
  • Utilized Citrix software and virtual based program tools for customer troubleshooting.
  • Resolved bug issues in Citrix and Epic Applications
  • Connect Thin clients to Citrix.
  • Test for Citrix & Epic Applications - tested and ensured interoperability between workstations/printers and Partners Epic system in production environment
  • Supported Citrix terminals as well as SAP, FacSys, Xpedio, and Ultimate software programs.
  • Create Citrix FOBs and shadow sessions to troubleshoot when needed.
  • Support, install and configure Citrix ICA and Metaframe.
  • Manage Citrix access through the Citrix Management Console.
  • Provided support using Citrix Radmin Remote Assistance.
  • support for Citrix and Sonic wall VPN
  • Work with Citrix virtualization system.
  • Created Shaman User Guide for Korea Telecom's cloud virtualization (Shaman & Citrix XenCenter).

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39. Customer Calls

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low Demand
Here's how Customer Calls is used in Technical Support Technician jobs:
  • Received customer calls and communications and provided problem resolution either via directly resolving the problem or escalating to the appropriate groups.
  • Gathered information, researched/resolved inquiries and logs customer calls.
  • Handled customer calls with a positive problem-solving attitude, As well as properly document in OSS system call purpose and resolution.
  • Answer inbound customer calls in a courteous, timely and professional manner in a 7 x 24 environment.
  • Provided assistance to other technicians to offer training and help with their customer calls to find solutions.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Answer customer calls that might have issues dealing with their Apple products (technical support)
  • Manage the overall customer call queue to ensure timely response to incoming customer calls.
  • Received customer calls, assisted with any alarm problems they may have had.
  • Directed all dealer and customer calls to appropriate department.
  • Handle customer calls escalated due to no internet/phone.
  • Handled 34-80 customer calls per pay.
  • Take & track inbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Take customer calls, provide excellent customer service, document INTERNSHIP precisely, and maintain a high productivity rate.
  • Responded to customer calls for technical information, user support and troubleshooting assistance for all products sold.
  • Used Avaya computerized phone system to receive customer calls.
  • Shift Supervisor for 2 yrs Over 95% customer satisfaction rating Respond to customer calls concerning recently purchased services.
  • Maintain an efficient and prpduxtive work space while handling inbound customer calls in an fast paced inbound call center.
  • answer calls professionally respond to customer inquiries follow up customer calls where necessary Troubleshoot problems and provide information.

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2 Customer Calls Jobs

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40. User Accounts

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low Demand
Here's how User Accounts is used in Technical Support Technician jobs:
  • Created new user accounts, reset passwords, and trained vendors on the Oracle Transportation Management System.
  • Utilize NetIQ Directory and Resource Administrator to manage Active directory user accounts, computers and groups.
  • Added and removed devices and user accounts for network systems, permissions and web access.
  • Handle all Active Directory issues with user accounts and computers accounts on the domain.
  • Managed and performed the setup of hospital, supplier, and user accounts.
  • Managed user accounts, security, computers and directory with Active Directory.
  • Created user accounts for all the scientific software on validated instrument PCs.
  • Provisioned user accounts and physical resources for new hires and existing employees.
  • Managed telephone support, assisted with user accounts in server database.
  • Managed and Administrator over 500 hundred Active Directory user accounts.
  • Created, maintained, and disabled Active Directory user accounts.
  • Maintained and provided support for network and remote user accounts.
  • Set up and maintain new user accounts using Active Directory.
  • Reset, activate user accounts on UNIX servers.
  • Add/disabled or extend user accounts.
  • Configured and maintained a Novell network, including user accounts and printer configurations, using NetWare Administrator.
  • Created and fixed user accounts using active directory assistant to manage user's folders on a school network.
  • Used Active Directory for access control, organized memberships, configured User Accounts SCCM and ServiceNow documentation.
  • Submitted request for shared user accounts for instrument pc batch file execution.
  • Maintained an accurate inventory Configured new user accounts in Active Directory and Exchange Processed all warranty exchanges w/manufacturers (i.e.

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7 User Accounts Jobs

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41. Computer Software

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low Demand
Here's how Computer Software is used in Technical Support Technician jobs:
  • Provided computer software repair, diagnostics and troubleshooting and computer hardware repair, diagnostics and troubleshooting.
  • Conduct installs configurations, troubleshooting, repairing microcomputer software, hardware, and peripheral equipment.
  • Provide technical support to computer programmers on the configuration and installation of computer software.
  • Analyze computer software and system configurations to identify customer-reported issues and recommend corrective actions.
  • Evaluated and recommended upgrades to computer software to meet current telephone database needs
  • Perform simple installations of computer software and hardware
  • Analyze computer software and systems configuration.
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Inform dealers of proper use of computer software and equipment rather related to a malfunction or a procedural update.
  • Use multiple computer software to assist customers with technical issues and participates in ongoing training.
  • Assisted clients with all operating systems, email clients, and common computer software.
  • Job Description: entering customer's information and troubleshooting computer software and hardware.
  • Utilized various computer software to perform top quality tech support for customers.
  • Answer user inquiries regarding computer software of hardware operation to resolve problems.
  • Test, debug and refine computer software to develop required product.
  • Answered questions applying knowledge of computer software, hardware and procedures.
  • Investigated and resolved computer software and hardware problems of users.
  • Assisted with installing 3rd party computer software.
  • Maintain computer software and hardware.
  • Provide telephone support for computer software Write documentation and perform quality assurance Attended trade shows to demonstrate software

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42. Customer Complaints

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low Demand
Here's how Customer Complaints is used in Technical Support Technician jobs:
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Address Customer Complaints minimizing any customer dissatisfaction with product line.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved customer complaints and interactions.
  • Required excellent communication skills, attention to detail, dictation ability, and ability to handle customer complaints and billing errors.
  • Opened trouble tickets (System Performance and Network Repair Bureau) for any system issues or customer complaints.
  • Provided up to date technical support to U-Verse and DSL departments for order fall-outs and customer complaints.
  • Handled money, customer orders, customer complaints, and answered phones.
  • Resolve customer complaints via phone, email, or social media.
  • Assist with troubleshooting and resolving both in-house problems and customer complaints.
  • Provide support to technical consultants to resolve customer complaints and queries.
  • Resolve customer complaints and ensure quality customer service on every call.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Take customer complaints, orders, prepare quotes, and sales.
  • Monitor customer complaints on social networks.
  • Guaranteed positive customer experiences and resolved all customer complaints Communicated all merchandise needs or issues to appropriate supervisors.
  • Updated website content for individual stores File customer complaints
  • Handled customer complaints about billing issues Troubleshot and resolved Technical issues with installation Worked with residential accounts
  • Provided technical support to Comcast Troubleshot & problem solved customer complaints Helped customers resolve any service issues

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43. Cell Phones

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low Demand
Here's how Cell Phones is used in Technical Support Technician jobs:
  • Assisted customer in any technical issues that they were having with their smart Samsung cell phones and carrier based tablets.
  • Provide detailed information on how to set up, configure, and/or repair cell phones and PDA's.
  • Diagnosed and solved connection issues with customers cell phones, mobile broadband, and iPad's.
  • Called various manufacturers to troubleshoot their cell phones and also to correct their software.
  • Walked customers through programming their cell phones to work with the Sprint network.
  • Help people fix their cell phones as well as help them with their accounts
  • Supported Telephony issues such as Phones, Pagers, and Cell Phones.
  • Solved issues with customers cell phones, trained on new technology
  • Answer calls about people cell phones and how to fix them
  • Instruct customers on proper use of cell phones and equipment.
  • Assisted customers with questions and concerns Troubleshooting cell phones
  • Exchange cell phones and process all warranty claims.
  • Solved technical issues with Sprint cell phones.
  • Support cell phones and maintenance.
  • Repaired and Troubleshoot issues with cell phones, MDA's, and PDA's.
  • Received 1,000+ new Samsung JACK cell phones for route drivers, unpackaged, configured settings, and uploaded software.
  • Manage corporate accounts for cell phones, copiers and telecom vendors.
  • Performed troubleshooting on Sprint and Nextel cell phones.
  • Maintained goals and standards Assisted with floor support Troubleshoot cell phones Help with billing inquires
  • Performed maintenance and technical support for Computers Cell phones Printers Other various electronic equipment.

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44. Service Calls

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low Demand
Here's how Service Calls is used in Technical Support Technician jobs:
  • Troubleshoot/placed service calls for systems experiencing internal/external failures.
  • Used troubleshooting techniques and tools to identify defective products and follow guidelines in issuing service calls.
  • Manage and resolve any supervisor or manage request for assistance with service calls or tech support.
  • Maintained Records of Scheduled Maintenance and Service Calls performed for customers using Excel and Word.
  • Take in bound customer service calls for Apple products, PC, iPhone, and iPad
  • Take numerous customer service calls and direct calls to appropriate departments if necessary.
  • Completed and documented break-fix and service calls for client's customers.
  • Respond to service calls both homes and businesses via company van.
  • Fielded an average of 25 customer service calls per day.
  • Create report of compiled service calls for different regions.
  • Scheduled service calls when solutions could not be achieved.
  • Order replacement equipment, schedule service calls as needed.
  • Documented and tracked all service calls to resolution.
  • Created trouble tickets and appointments for service calls.
  • Provided customer service to all inbound service calls.
  • Followed company guidelines in issuing service calls.
  • Put in service calls as needed.
  • Set up service calls and troubleshooting.
  • Identify potential service calls that can possibly be fixed by phone without a tech visit.
  • Scheduled a technician dispatch for onsite service calls when necessary.

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45. Outbound Calls

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low Demand
Here's how Outbound Calls is used in Technical Support Technician jobs:
  • Handled heavy call volume inbound/outbound calls for alphanumeric data entry, returned authorizations and filing for corporations.
  • Place outbound calls for follow-up and reach out to current vendors - Follow up with customer inquiries not immediately resolved
  • Received inbound/outbound calls, emails and Scheduled new Merchants while activating new customers using point of sale Terminals.
  • Handled inbound and outbound calls to meet company goals and ensure the customer's resolution.
  • Handled inbound / outbound calls within the Technical support department at a call center.
  • Manage inbound/outbound calls and utilize effective sales techniques with no cold calling or collections.
  • Follow up with outbound calls to clients when necessary to perform exemplary service.
  • Resolved customer reprogramming needs and concerns by handling inbound and outbound calls.
  • Trouble shoots customer issues through phones inbound and outbound calls.
  • Support through email, inbound calls, and outbound calls.
  • Initiated outbound calls as necessary for specific customer follow up.
  • Initiate outbound calls to merchant to verify PCI compliance.
  • Provided Technical Support for inbound/outbound calls and e-mail.
  • Generated sales with inbound and outbound calls.
  • Conducted outbound calls to corporate and franchise stores regarding issues with online orders Assisted customer with account passwords and website registration.
  • Answer inbound and outbound calls Assist students to understand the features on their phones.
  • Provide helpdesk support to install technicians Deliver superior customer service via inbound/outbound calls
  • Managed technical support representatives thru Avaya Enterprise by evaluating each individual's skill sets and prioritizing inbound and outbound calls.
  • Performed outbound calls for collections and to assist our customers with payements and payement arrangements.
  • Call center Help coustomers troubleshoot their iOS devices Handle inbound and sometimes outbound calls

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46. High Volume

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low Demand
Here's how High Volume is used in Technical Support Technician jobs:
  • Managed high volume of requests and incidents through BMC Service desk express and routed tickets to appropriate teams when necessary.
  • Answer high volume calls assisting customer with technical support issues that they are experiencing with their DirecTV services.
  • Dedicated career-oriented employee with 11+ years of customer service experience in a high volume, high stress environment.
  • Repair and maintenance of HP high volume color and B/W machines (MFP's and Printers).
  • Worked in a small, high volume office managing a caseload in excess of fourteen thousand.
  • Work in a fast, high volume environment and maintain a positive I can do attitude.
  • Managed high volume of calls, to provide customers with timely assistance with all computer questions.
  • Provided over the phone tech support for triple play cable services, high volume inbound calls
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Provided quality assurance as well as excellent customer service at a high volume call center.
  • Provided excellent customer service and problem solving via telephone at high volumes daily.
  • Diagnosed technical issues over the telephone in a high volume call center.
  • Downloaded terminals for high volume merchants producing revenue for the company.
  • Work in a fast paced, high volume, changing environment.
  • Received high volume incoming customer calls to support company services.
  • Fast paced, high volume job with projected goals.
  • Established great rapport with high volume TRS Clients.
  • Responded to a high volume of customer inquiries.
  • Job responsibilities: Provide all facets of server administration in a high volume Server / Web hosting call center.
  • Received and screened a high volume of internal and external communications, including email and mail.

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47. Billing Questions

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low Demand
Here's how Billing Questions is used in Technical Support Technician jobs:
  • Provided technical support regarding satellite equipment, answered billing questions, and handled sales
  • Investigated errors and answered billing questions to customer.
  • Provided answers to billing questions, processed payments, and handled over the phone technical support for cable television issues.
  • Assist with billing questions while helping with questions about upgrade, early termination fees, or cancellation of service.
  • Provided support for Verizon customers, also handled billing questions, sales and other general questions of the customers.
  • Take payments over the phone, answer billing questions, and send out a field technician if needed.
  • Assisted customers with account information, billing questions, and network outage status update in their region.
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Handled customer inquiries, complaints, billing questions and payments
  • Answer billing questions and add new services.
  • Answer billing questions and make billing changes.
  • Go over billing questions and disputes.
  • Answered account and billing questions.
  • Provided quick resolutions by communicating with customers using three consecutive chat instances Responsible for billing questions
  • Handled various account modifications and customer complaints Assisted customers in billing questions.
  • Covered billing questions and explained price increases as well as channel takedowns.
  • Answer questions about billing questions and process new customers application.
  • Handled Billing questions and payments afterhours.
  • Filed documents Answered general billing questions Provided customer service to include trouble shooting phone equipment
  • Helped customers with technical support over phone Answered billing questions Helped setup programing

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48. Comcast

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low Demand
Here's how Comcast is used in Technical Support Technician jobs:
  • Support customers that have multiple products that encompass a variety of technologies across different Comcast infrastructure.
  • Help Comcast customers resolve technical issues and offer beneficial upgrades
  • Provided technical support for Comcast internet customers.
  • Provide a full range of customer service for Comcast high speed internet product in a prompt, efficient and professional manner.
  • Provide technical support for video, internet, home security and billing for Comcast Cable using a computerized system.
  • Coach new hires on how to properly manage comcast programming and trouble shooting operating systems.
  • Trained in various systems that Comcast uses to support their Internet Technologies.
  • Acted as both service and sales for Comcast High Speed Internet products.
  • Handled incoming calls from Comcast Internet and Digital Phone customers.
  • Answered phones to provide customer service to Comcast customers.
  • General tech support for Comcast equipment and services.
  • Provided technical support to Comcast Cable customers.
  • Engineer Customer service duties to include troubleshoot At&t DSL, Comcast Cable, Team Lead, Preform service follow ups
  • Present Comcast Cable Inbound call center responsible for troubleshooting Cable, Internet, and Phone services offered by Comcast.
  • Handled all aspects of the Online CAE position while representing Comcast in a positive manner.
  • Support comcast business customer by trouble shooting there internet, phones, and tv.
  • Trained to de-escalate calls that could potentially view Comcast in a negative perspective.
  • worked computer/IT services on three projects for Comcast.
  • Maintained excellent customer service Take calls Assist customers with troubleshooting their personal and Comcast equipment.
  • Job Description: Technical support for Comcast high speed internet, cable, phone .Troubleshoot modem, router.

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49. Html

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low Demand
Here's how Html is used in Technical Support Technician jobs:
  • Assist Internet merchants with technical issues including shopping carts, HTML codes, and Java Scripting.
  • Identified basic XHTML tags and attributes, explaining viewing/testing markup code in various web browsers.
  • Helped troubleshoot, create and correct CSS /HTML issues within clients' websites.
  • Design, and code micro-sites for up coming promotions using HTML & CSS.
  • Created DEM Calendar using HTML to show modification schedules of the MVS system.
  • Update & create reports for company software written in HTML & CSS.
  • Designed and improved the website of HuaHuan using JSP and HTML5.
  • Provided customer support for setting up personal websites using HTML.
  • Help clients decode HTML, scripts and database problems.
  • Maintained 3 company websites utilizing HTML.
  • Troubleshooted HTML, CSS, as well as the proprietary software (ASP based) that runs the store and website.
  • Resolved complex issues involving FTP, DNS, POP3, and HTML editing tools.
  • Customized web skins with HTML and CSS, programmed hardware, processed purchase orders and RMAs.
  • Updated Documentation/manuals Customized GUI's (Graphical User Interface) for customers using HTML.
  • Helped in fixing html coding on merchants site using our platform.
  • Performed technical support for scripting using html and PHP coding.
  • Collaborated to create theindustrybar.com/pley/ WordPress theme using HTML, PHP, jQuery, CSS.
  • Diagnosed scripting (ASP, perl, cfm, html) errors.
  • Used php, html, mysql, css to design the website.

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50. Customer Interactions

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low Demand
Here's how Customer Interactions is used in Technical Support Technician jobs:
  • Displayed strong courtesy with all customer interactions while troubleshooting customer devices and handling accounts.
  • Documented all customer interactions, along with updating information of older customers systems.
  • Displayed a positive attitude in customer interactions with focusing on win/win solutions.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Adhered to company guidelines in customer interactions.
  • Updated customer interactions in notation system.
  • Displayed empathy with all customer interactions.
  • Displayed courtesy and strong interpersonal skills with all customer interactions, maintained composure and patience in face of difficult customers.
  • Engaged in 50+ customer interactions per day making sure personal and business network and devices were running.
  • Documented all customer interactions through the utilization of the trouble ticket database.
  • Keep records of customer interactions, transactions and actions taken.
  • Up kept with records of customer interactions and transactions.
  • Coached staff on ways to improve their customer interactions.
  • Trained staff on how to improve customer interactions.
  • Worked with the support team to ensure service level requirements are exceeded Accurately document customer interactions in multiple platforms.
  • Analyze repairs and schematics to determine if extended repair is needed.Accurately document customer interactions in multiple platforms.
  • Handle customer interactions, de-escalate complaints.
  • Provided Support on IDEN Phones Resolved Technical Problems W/ Phones Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Documented all customer interactions in a database Specialized in market database Assisted with all billing information Provided technical support for any issues
  • Use trouble ticket system for tracking customer interactions and problem resolution Skills Used Customer service Trouble shooting Multi-Multitasking Admin

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Technical Support Technician Jobs

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20 Most Common Skills For A Technical Support Technician

Technical Support

12.2%

Computer Hardware

11.7%

Phone Calls

7.8%

Trouble Shooting

7.6%

Internet

7.4%

Customer Service

7.4%

Network Printers

6.4%

Remote Access

5.6%

Email

5.4%

Desktop

4.5%

Hardware Issues

4.2%

Windows XP

3.4%

Setup

3.4%

Software Applications

2.6%

Mac

2.3%

Active Directory

2.2%

OS

1.7%

Trouble Tickets

1.4%

Computer System

1.4%

Data Entry

1.4%
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Typical Skill-Sets Required For A Technical Support Technician

Rank Skill
1 Technical Support 9.8%
2 Computer Hardware 9.4%
3 Phone Calls 6.2%
4 Trouble Shooting 6.1%
5 Internet 5.9%
6 Customer Service 5.9%
7 Network Printers 5.2%
8 Remote Access 4.5%
9 Email 4.3%
10 Desktop 3.6%
11 Hardware Issues 3.4%
12 Windows XP 2.8%
13 Setup 2.7%
14 Software Applications 2.1%
15 Mac 1.9%
16 Active Directory 1.8%
17 OS 1.4%
18 Trouble Tickets 1.2%
19 Computer System 1.1%
20 Data Entry 1.1%
21 VPN 1.0%
22 Voip 1.0%
23 LAN 0.9%
24 Verizon 0.9%
25 Tcp/Ip 0.9%
26 SQL 0.9%
27 PCS 0.9%
28 Technical Problems 0.9%
29 Technical Assistance 0.9%
30 DSL 0.8%
31 Linux 0.7%
32 Android 0.7%
33 Problem Resolution 0.7%
34 Suite 0.6%
35 DNS 0.6%
36 POS 0.6%
37 Unix 0.5%
38 Citrix 0.5%
39 Customer Calls 0.5%
40 User Accounts 0.5%
41 Computer Software 0.5%
42 Customer Complaints 0.5%
43 Cell Phones 0.5%
44 Service Calls 0.5%
45 Outbound Calls 0.4%
46 High Volume 0.4%
47 Billing Questions 0.4%
48 Comcast 0.4%
49 Html 0.4%
50 Customer Interactions 0.4%
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