We calculated that 17% of Technical Support Technicians are proficient in Customer Service, Technical Support, and Email. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Technical Support Technicians that have these skills listed on their resume here:
- Customer Service, 17%
Provide excellent customer service and full technical support including troubleshooting and repairs all Samsung's products in North Connecticut and South Massachusetts
- Technical Support, 16%
Assigned additional responsibility as technical support for 240+ wireless PCs, training of PC users and resident network configuration maintenance
- Email, 8%
Installed all Windows-based operating systems, managed email configurations, and exchange server.
- Communication, 6%
Demonstrated clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
- Hardware, 6%
Resolve reported client related to hardware, operating systems and configuration issues through troubleshooting and research to facilitate employee's productivity.
- Trouble Shooting, 3%
Provided technical support enabling the laboratory to operate timely and effectively, including equipment trouble shooting and quality control measures.
Most Technical Support Technicians list "Customer Service," "Technical Support," and "Email" as skills on their resumes. We go into more details on the most important Technical Support Technician responsibilities here: Arguably the most important personality trait for a Technical Support Technician to have happens to be Customer-service skills. An example from a resume said this about the skill, "Computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that Technical Support Technicians can use Customer-service skills to "Walked software customers through the process of configuring the software to publish to and run on their Linux hosting server. " Another commonly found skill for being able to perform Technical Support Technician duties is the following: Listening skills. According to a Technical Support Technician resume, "Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how Technical Support Technicians use Listening skills: "Provided telephone support to 20 customers daily regarding Internet services by listening and identifying customers needs. " Another skill that is quite popular among Technical Support Technicians is Problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a Technical Support Technician resume: "Support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "Migrated Linux based solutions across Linux nodes quickly and efficiently. " A thorough review of lots of resumes revealed to us that "Speaking skills" is important to completing Technical Support Technician responsibilities. This resume example shows just one way Technical Support Technicians use this skill: "Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical Technical Support Technician tasks: "Improved spoken English learned Linux internals. " Another common skill for a Technical Support Technician to be able to utilize is "Writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A Technical Support Technician demonstrated the need for this skill by putting this on their resume: "Produced technical writing for client software support, training and reporting needs. "
See the full list of Technical Support Technician skills.
Before becoming a Technical Support Technician, 40.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.0% Technical Support Technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some Technical Support Technicians have a college degree. But about one out of every four Technical Support Technicians didn't attend college at all.
The Technical Support Technicians who went onto college to earn a more in-depth education generally studied Business and Computer Science, while a small population of Technical Support Technicians studied Computer Information Systems and Information Technology.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a Technical Support Technician. We've found that most Technical Support Technician resumes include experience from Dave & Buster's, Baylor Scott & White Health, and Trinity Health. Of recent, Dave & Buster's had 108 positions open for Technical Support Technicians. Meanwhile, there are 46 job openings at Baylor Scott & White Health and 45 at Trinity Health.
If you're interested in companies where Technical Support Technicians make the most money, you'll want to apply for positions at Enphase Energy, Ropes & Gray, and Egnyte. We found that at Enphase Energy, the average Technical Support Technician salary is $87,076. Whereas at Ropes & Gray, Technical Support Technicians earn roughly $86,812. And at Egnyte, they make an average salary of $85,049.
View more details on Technical Support Technician salaries across the United States.
Some other companies you might be interested in as a Technical Support Technician include IBM, AT&T;, and Comcast. These three companies were found to hire the most Technical Support Technicians from the top 100 U.S. educational institutions.