Technical support technician jobs in Jonesboro, AR

JOB TITLE: IT Help Desk Support I To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities. Support the review, understanding and compliance of all programs, policies and procedures contained in the Master Food Safety and Quality Management System. DUTIES AND RESPONSIBILITIES % OF ITEM TIME JOB FUNCTIONS * 25% Provide basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers, and software. When needed, open tickets with software/hardware support companies to assist with specific user issues. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. This includes providing remote assistance whenever needed to remote users, as well as other facilities when needed. 2. 20% Setup and configure all new workstations for users, making sure to move all required data from the old workstation to the new one. Once completed, verify that all required applications are in working order for the end user. 3. 20% Administer, desktop computers, printers, copiers, security updates and patches. Adjust hours of work, priorities, and assignments to ensure efficient operation, based on work load. Meets with users to determine quality of service and identify needs. 4. 20% Open tickets and document all troubleshooting procedures taken and resolution of the issue. Provide end users with timely written and oral updates regarding their support issue. Take action to prevent the issue from occurring. 5. 10% Assist with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware. As well as assisting with evaluating proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment. 6. 5% Perform other duties as needed or assigned by supervisor. _______________________________________ TOTAL 100% POSITION DIMENSIONS AND QUALIFICATIONS Internal Contacts: Corporate Management, Management Team in all departments, employees and network users External Contacts: Vendors, customers and contractors. Education Level and Focus: High school or equivalent. Technical or Vocational School Certification in Computer Science or related highly desired; A combination of years of experience and education will be acceptable. Years and Type of Related Experience Required: Basic troubleshooting of computers/networks. Manufacturing experience preferred. Excellent communication skills. SKILLS AND ABILITIES Interpersonal and Communication: Must have excellent oral and written communication skills. Possess the ability to convey technical applications to non-technical personnel. Exercise good judgment in problem solving situations. Must be personable and self-motivated and conduct themselves in professional manners. Technical and Analytical: Must have excellent organizational skills. Requires great attention to detail. Reliable and punctual with reports and presentations. Possess good safety habits. Physical Demands: Physical and mental demands, including standing for long periods of time, mix of office and plant work. Must be able to work extended hours on occasion and be willing to travel up to 10% of the time. May need to install or repair cables with the use of proper safety gear in high locations using a scissor lift. This is a Safety Sensitive position. Work Environment: Food plant, cold, hot and humid conditions, wet floors, high noise levels, forklift and pedestrian traffic. This is a Safety Sensitive Position. Special Equipment Used: Computers, hardware and software

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Responsibilities Assist staff to resolve computing issues as needed, on location and in person. Monitor help desk for tickets needing attention, returning email, and speaking on the phone. Create and/or address work tickets submitted directly by staff or via automation Installation and configuration of new and refurbished company desktop and mobile equipment Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment. Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation. Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge. Qualifications Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful. Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools. Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless. Experience with computer peripherals such as scanners, signature pads and network copier/printers. Strong customer service and verbal communication skills, and the ability to speak in front of a group. Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME. Must be aware of and agree to work off-hours including the possibility of holidays. Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn. Must have reliable transportation to facilitate job duties at other MFH locations in the area. Requires the strength and stamina to perform duties. Must be physically capable of receiving and following verbal and written directions. Must be physically capable of sitting and/or standing for several hours at a time. Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls. Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment. Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items. Must be willing and able to work with all employees of Methodist Family Health. Flu shot is mandatory and required for all positions (subject only to qualified exemptions). Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH s are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. PHI Access Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes. (e.g. Physicians, nurses and other clinicians)

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Parchment, by Instructure, is looking for a Learner Support Representative (LSR) to join our dedicated support team in Manilla. In this role, you will serve as the primary point of contact for learners and consumers, offering timely, accurate, and empathic support. You'll communicate complex policies and procedures, resolve issues across multiple channels (phone, chat, webcase), and help users navigate our technology and services with confidence. Important Details for Applicants We are hiring multiple cohorts with target start dates in December 2025, January 2026, and February 2026. * This role is onsite, at our Manila office. * Work schedule: Monday-Friday, 8-hour shifts scheduled between 7:00 PM - 9:00 AM PHT (equivalent to 7:00 AM - 9:00 PM EST). * Candidates must be available and willing to work any assigned shift within this timeframe. What you'll do: * Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets * Clearly and empathically explain complex policies, procedures, and technical steps * Troubleshoot user issues and guide customers through our electronic systems * Review and evaluate applications for completeness and compliance with guidelines * Efficiently manage client inquiries through a web-based ticketing system * Maintain accurate records and enter data across various platforms * Collaborate with team members to resolve issues and share best practices * Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution. * Proactively communicate updates and resolutions to key stakeholders What you will need to know/have: * Strong customer service skills, with a background in high-volume support environments * Excellent communication and active listening abilities * Experience troubleshooting hardware and software issues * Comfortable using technology to solve problems and help others * Strong organizational and time management skills * Able to work both independently and collaboratively * Self-motivated with a proactive, solutions-oriented mindset * Demonstrated ability to adapt to a fast-paced, constantly evolving environment * A track record of accountability, ownership, and delivering on commitments * Comfortable with remote tools and virtual collaboration platforms * Fluent in English and Spanish It would be a bonus if you also had: * Prior experience providing customer service, especially in a metrics-driven environment * Experience supporting students or working in higher education (preferred) * Familiarity with Salesforce products and virtual telephony systems * Experience using Microsoft Office and Google Workspace What You'll Bring to the Team * A customer - centric attitude with a passion for helping others * A collaborative spirit with a willingness to support and learn from teammates * A creative and flexible approach to problem solving * The ability to remain composed and effective under pressure Get in on all the awesome at Instructure! * We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. * Generous time off, including local holidays * Comprehensive wellness programs and mental health support * Annual learning and development stipends to support your growth * The technology and tools you need to do your best work * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection ₱80,000 - ₱90,000 a month We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: Computer Support Technician The Computer Support Technician works under the supervision of the Network and Support Administrator and is responsible for assisting the Network and Support Administrator and IT Manager in supporting the IT infrastructure. Responsibilities Serve as technical support for all end users. Provide support for hardware, software, web based applications, and communications to end users. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Assist in monitoring and maintaining the security of the network (including but not limited to stored data and end user devices.) Assist in maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Some travel may be required. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Experience with telephone systems Education / Experience One to Three years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: Are inquisitive and have an aptitude for effective problem-solving Enjoy solving problems and helping to build rapport with customers Demonstrate advocacy for internal and external customers Enjoy working in a team-oriented, professional office environment with awesome like-minded people Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! Must be able to work Wednesday - Sunday 4pm - 1am What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer Thinking logically and following standardized procedures to solve technical issues Proficiently documenting troubleshooting steps during conversations with customers Logging all calls handled Checking and responding to support emails and chats Maintaining confidentiality and security of all customer information Making outbound calls for the purpose of follow-up and support Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities Excellent customer service mindset and skills, with prior experience working with customers The ability to learn quickly and apply coaching feedback Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

A IT Support Help Desk will perform IT helpdesk and support functions in a Windows based engineering firm in a primary customer facing role. Responsibilities Proficiency in installing, configuring, and repairing various hardware and software Working Knowledge of Microsoft Windows, Exposure to Linux Understanding of basic networking, including troubleshooting Qualifications Minimum Requirements: 2+ years Technical Help desk or Technical customer service role. Certifications not required, but are prefered. Education: Associates Degree in a technical degree -Bachelors Prefered Preferred Qualifications: Systems Admin exp - Windows and Linux. AD, Exchange Skills & Knowledge: Customer Service Skills, organizationals skills, Time management Ability to self manage and adapt skillsets to meet changes in technology.

Full-time Description Boom Country Tire is currently seeking an Outside Service Technician to perform general service and repairs for off road and earthmover tires and contribute to the profitable growth of the company. Boom Country Tire offers a competitive salary and benefit packages. As an Outside Service Technician, you will play a key role in the service operations of Boom Country Tire , and be expected to perform all functions of the role in a professional and appropriate manner. Job Responsibilities • Service customers onsite as part of an ongoing service contract • Operate and maintain tire manipulators, boom trucks and service trucks efficiently and safely • Obtain all required licenses and certificates to perform work on customer sites • Maintain knowledge of OSHA and MSHA regulations and standards • Dismount, balance and mount off road and earthmover tires at any location using a service vehicle • Use hydraulic jacks, impact wrenches and other heavy hand tools to perform service • Inspect tires and identify any repairable issues and perform the repairs needed • Accurately complete work orders, invoices, etc. to document all work performed • Complete a daily vehicle inspection report • May require work to be performed in an underground stone mine • Additional duties assigned by supervisor Requirements • High School Diploma or GED equivalent• Valid driver's license and proof of acceptable driving record• Class B CDL driver's license or intent to obtain permit/license within 60 days • Valid medical card• Pass a TIA 200/300 level industry training program• Ability to operate machinery with moving parts• Knowledge on how to properly load, unload and secure cargo• Exceptional communication skills when working with customers and co workers• Ability to apply basic math, reading and writing skills• Ability to lift/maneuver 75 lbs on a regular basis and 100 lbs on an occasional basis• Ability to pass the vision and physical components of the State driving exam• Ability to sit and stand throughout the work day• Must be able to squat, bend, twist, push, pull and reach on a regular basis• Pre-employment drug test and random drug tests required per DOT regulation Boom Country Tire is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

* JOB REQUIREMENTS * Education * Enrolled in accredited radiology program and in good standing. * Experience * None required. * Physical * This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information. * Exposure to radiological hazard-occupational levels. Close eye work. Hearing within normal range. Oral communication. Operates computer,image processing, x-ray, MRI, patient monitoring. Lifting up to 50lbs. Pushing/pulling up to 250 lbs. Frequent sitting, standing, walking and bending. * JOB SUMMARY * Responsible for performing a wide variety of diagnostic imaging procedures by operating complex imaging equipment.

Job Code 22286 FLSA Status Job Family RADIOLOGY Job Summary Performs imaging procedures/treatments according to Cardiology practice standards in order to aid in the diagnosis and/or treatment of disease. Performs other duties as assigned. Job Responsibilities Job Responsibilities Demonstrates a thorough understanding of Cardiology principals/theory and utilizes the most appropriate technique and positioning for optimal procedures/treatments, as demonstrated by procedure/treatment results. Works under the supervision of a registered Cardiac sonographer. Develops appropriate procedure/treatment plan. Implements procedure/treatment plan utilizing established hospital protocols/guidelines. Completes documentation as required to comply with hospital policies and procedures. Maintains equipment, procedure/treatment rooms, and work areas in a neat and safe condition to ensure the safety of patients and staff. Participates in hospital and departmental Performance Improvement activities to ensure that patient care is consistent with established standards. Completes assigned goals. Specifications Experience Description Minimum Required Preferred/Desired Education Description Minimum Required Preferred/Desired Enrolled in an approved/accredited Ultrasound/Cardiology Program. Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Basic computer literacy skills. Licensure Description Minimum Required Preferred/Desired BLS CERTIFICATION WITHIN 14 DAYS OF HIRE Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating Activity Level Throughout Workday Physical Activity Requirements - Sitting Physical Activity Requirements - Standing Physical Activity Requirements - Walking Physical Activity Requirements - Climbing (e.g., stairs or ladders) Physical Activity Requirements - Carry objects Physical Activity Requirements - Push/Pull Physical Activity Requirements - Twisting Physical Activity Requirements - Bending Physical Activity Requirements - Reaching Forward Physical Activity Requirements - Reaching Overhead Physical Activity Requirements - Squat/Kneel/Crawl Physical Activity Requirements - Wrist position deviation Physical Activity Requirements - Pinching/fine motor activities Physical Activity Requirements - Keyboard use/repetitive motion Physical Activity Requirements - Taste or smell Physical Activity Requirements - Talk or hear Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Environmental Requirements - Blood-Borne Pathogens Environmental Requirements - Chemical Environmental Requirements - Airborne Communicable Diseases Environmental Requirements - Extreme Temperatures Environmental Requirements - Radiation Environmental Requirements - Uneven Surfaces or Elevations Environmental Requirements - Extreme Noise Levels Environmental Requirements - Dust/Particular Matter Environmental Requirements - Other

Job Code22286 FLSA Status Job FamilyRADIOLOGY Performs imaging procedures/treatments according to Cardiology practice standards in order to aid in the diagnosis and/or treatment of disease. Performs other duties as assigned. Job Responsibilities Job Responsibilities Demonstrates a thorough understanding of Cardiology principals/theory and utilizes the most appropriate technique and positioning for optimal procedures/treatments, as demonstrated by procedure/treatment results. Works under the supervision of a registered Cardiac sonographer. Develops appropriate procedure/treatment plan. Implements procedure/treatment plan utilizing established hospital protocols/guidelines. Completes documentation as required to comply with hospital policies and procedures. Maintains equipment, procedure/treatment rooms, and work areas in a neat and safe condition to ensure the safety of patients and staff. Participates in hospital and departmental Performance Improvement activities to ensure that patient care is consistent with established standards. Completes assigned goals. Specifications Experience Description Minimum Required Preferred/Desired Education Description Minimum Required Preferred/Desired Enrolled in an approved/accredited Ultrasound/Cardiology Program. Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Basic computer literacy skills. Licensure Description Minimum Required Preferred/Desired BLS CERTIFICATION WITHIN 14 DAYS OF HIRE Reporting RelationshipsDoes this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating Activity Level Throughout Workday Physical Activity Requirements - Sitting Physical Activity Requirements - Standing Physical Activity Requirements - Walking Physical Activity Requirements - Climbing (e.g., stairs or ladders) Physical Activity Requirements - Carry objects Physical Activity Requirements - Push/Pull Physical Activity Requirements - Twisting Physical Activity Requirements - Bending Physical Activity Requirements - Reaching Forward Physical Activity Requirements - Reaching Overhead Physical Activity Requirements - Squat/Kneel/Crawl Physical Activity Requirements - Wrist position deviation Physical Activity Requirements - Pinching/fine motor activities Physical Activity Requirements - Keyboard use/repetitive motion Physical Activity Requirements - Taste or smell Physical Activity Requirements - Talk or hear Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Environmental Requirements - Blood-Borne Pathogens Environmental Requirements - Chemical Environmental Requirements - Airborne Communicable Diseases Environmental Requirements - Extreme Temperatures Environmental Requirements - Radiation Environmental Requirements - Uneven Surfaces or Elevations Environmental Requirements - Extreme Noise Levels Environmental Requirements - Dust/Particular Matter Environmental Requirements - Other

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: Supporting and maintaining all switching equipment in Central Offices as well as in the field Keeping all backup generators in optimum condition Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system Monitoring and supporting all switch alarm activity Installing, supporting, and maintaining fiber and copper networks Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: Familiarity with both inside and outside plant cabling practices 3 to 5 years experience as a switch technician Self-motivated and able to drive issues to resolution Ability to promote and sell Brightspeed services Knowledge of safety rules and regulations Ability to work well with both customers and fellow peers Ability to work outside in all weather conditions Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? The Senior Technical Support Engineer is the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the following: * Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs * Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments * Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams * Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality * Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported * Validate defects thoroughly by ensuring that the described scenarios are fixed * Build and provide simple scripts with the assistance of senior colleagues when necessary * Write technical specifications and best practices documentation * Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: * University degree in Computer Science, Mathematics, Business IT or related major * Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) * SQL/ Java/ C# * Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) * Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus * Excellent written and verbal communication in English * Analytical abilities, attention to detail, stability, responsibility as well as customer focus * Ability to work independently as well as part of a customer facing team We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: Are inquisitive and have an aptitude for effective problem-solving Enjoy solving problems and helping to build rapport with customers Demonstrate advocacy for internal and external customers Enjoy working in a team-oriented, professional office environment with awesome like-minded people Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer Thinking logically and following standardized procedures to solve technical issues Proficiently documenting troubleshooting steps during conversations with customers Logging all calls handled Checking and responding to support emails and chats Maintaining confidentiality and security of all customer information Making outbound calls for the purpose of follow-up and support Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities Excellent customer service mindset and skills, with prior experience working with customers The ability to learn quickly and apply coaching feedback Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: Supporting and maintaining all switching equipment in Central Offices as well as in the field Keeping all backup generators in optimum condition Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system Monitoring and supporting all switch alarm activity Installing, supporting, and maintaining fiber and copper networks Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: Familiarity with both inside and outside plant cabling practices 3 to 5 years experience as a switch technician Self-motivated and able to drive issues to resolution Ability to promote and sell Brightspeed services Knowledge of safety rules and regulations Ability to work well with both customers and fellow peers Ability to work outside in all weather conditions Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Job Description * The Technical Customer Support role is the key interface between Finastra clients on one side and Finastra on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. * The holder of the role is responsible for handling and resolving the raised issues in the shortest time possible. * He/She uses his/her technical expertise to assist functional consultants on a as needed basis. Responsibilities & Deliverables: Deliverables will include, but are not limited to the following: * Connect to customer environment and collect all the Logs, information required , replication step and details needed for case investigation, maintaining always communication with client and update them constantly on the progress * Perform technical investigation of cases in line with our policies and client SLAs, whether they are reported issues, questions or assistance requests, helping client to be able to utilize the product properly as per their needs. * Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality. * Replicate the respective scenario in the Finastra environments and validate defects thoroughly by ensuring that the described scenarios are fixed. * Build and provide simple scripts when needed with the assistance of senior colleagues when necessary. * Perform testing on beta deliveries or fixes before they are released to customers Required Experience: * Bachelor's degree in Computer Science, Mathematics, Business IT or related major * Minimum 2 years of relevant experience * Functional and technical knowledge on Finastra's Trade Innovation on installation, setup, workflows etc is an advantage. * Technical skills: * Database SQL * Knowledge on how to use XML and JSON message format * Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) is `good to have' * Knowledge on JMS (ActiveMQ implementation) and Tomcat are `good to have'. * Knowledge of programming knowledge (Java/C#), including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) are `good to have'. * Excellent written and verbal communication in English * Analytical abilities, attention to detail, stability, responsibility as well as customer focus. Have Technical Customer Support experience and supporting clients from other countries and nationalities. * Ability to work independently and as well as part of a multi-cultural team. Able to collaborate well with internal teams such as, Development Team and Quality Assurance team. * Willing to work on midshift (3PM-12AM Manila time). Willing to work on weekends and public holidays. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: * Supporting and maintaining all switching equipment in Central Offices as well as in the field * Keeping all backup generators in optimum condition * Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system * Monitoring and supporting all switch alarm activity * Installing, supporting, and maintaining fiber and copper networks * Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: * Familiarity with both inside and outside plant cabling practices * 3 to 5 years experience as a switch technician * Self-motivated and able to drive issues to resolution * Ability to promote and sell Brightspeed services * Knowledge of safety rules and regulations * Ability to work well with both customers and fellow peers * Ability to work outside in all weather conditions * Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: * Brightspeed's Privacy Notice for California Residents * Brightspeed's Privacy Notice