Technical support technician jobs in Kalamazoo, MI - 439 jobs

IT Intern Location: Berrien Springs, MI Job Id: 3133 # of Openings: 1 IT Intern - Berrien Springs (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. WHAT WE ARE LOOKING FOR: Responsible for team member support and customer service on company supported computer applications. Troubleshoot problems and advise on the appropriate action. Repairing, maintaining, upgrading and installing computers and related equipment. Performs diagnostic testing to determine source of problems and take necessary steps to resolve the issue. Ensures preventive maintenance schedules are followed. WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION: Pursuing a degree in Information Systems, Computer Science, or a related field required. EXPERIENCE REQUIRED: Completed or ongoing course work relevant to field of study. Internship for college credit preferred. KNOWLEDGE/SKILLS/ABILITIES: General knowledge of troubleshooting techniques, tools and processes. Familiarity of computer parts, applications, and telecommunications systems Must have demonstrated ability to keep finances in order. Ability to operate necessary testing and repair equipment. Good research and problem solving skills. Excellent logic and reasoning skills. Ability to work well independently. Good communication skills. Apply for this Position

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred. Knowledge & Skills * Requires technical knowledge of computer operations. * Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software. * Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations. * Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment. * Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner. * Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner. Working Conditions * Works in an office environment. * May experience some mental/visual fatigue due to continued use of computer equipment. * Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. * Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department. Physical Demands * Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

Responsible for executing technical support activities for GMP Finishing Operations in a multi-product, Fill/Finish CDMO facility. Activities include cross-functional deviation investigations, CAPAs, AIs, targeted innovations, audit support, and overall plant performance. This position will work closely with Quality as well as Operations, Continuous Improvement and Project Management to support site objectives. This role may work overtime and/or an on-call schedule for technical supports and site deviation analysis, as needed. Non-Negotiable Requirements: Bachelor's degree in life sciences or equivalent training and/or experience is necessary. 1-2 years of relevant experience in pharmaceutical manufacturing is required. Strong skillset in root cause analysis, technical writing and CAPA in a GMP environment and/or related LEAN/six-sigma experience. Preferred Requirements: Previous experience in a CMO and sterile filling is preferred. Knowledge of QA principles and procedures in a pharma, biopharma, and/or biotech manufacturing environment. Responsibilities Include (but are not limited to): Work closely with respective team members from Operations, Engineering, Maintenance, Project Management and Quality to ensure all documentation (and respective data) is gathered in an expeditious manner for timely completion of deviation investigations. Ensure appropriate risk analysis, root cause and corrective action tools and identification is used for all deviation investigations. Author and revise site procedures in a timely manner to address CAPA and corrective actions for deviation investigation and/or site continuous improvement projects. Assist implementations of targeted new technologies and procedures. Assist in audit checks for the building and equipment as necessary Assess, evaluate, and provide immediate corrective actions for GMP discrepancies and intra batch process monitoring, analysis, and reporting. Serve as first line of defense for all manufacturing excursions, GMP lifecycle management of execution level process data, providing for unit operation (formulation, sterile filling, inspection/labeling). Support strategic plans for process and plant improvements in order to increase efficiency and manage costs. Stock PPE as necessary Maintain vision of the production floor and equipment. Send Technical Notes to update Maintenance and Management. Utilize eMaint to compare and verify calibration for equipment. Train employees on cleaning and corrective actions for equipment. Effective cross-functional collaboration with Quality, Continuous Improvement, MSAT, AMAs, Operations Supervision and Management. Assist engineering and validation with implementation, commissioning, and validation of process equipment. Take corrective action by thinking creatively and problem solving to develop innovative solutions based on sound scientific analysis. Initiate revisions to cGMP procedures, and master batch records as applicable. Initiates daily, weekly, and monthly site quality metrics and trend reviews. Assists in the review and approval of Validation documents and site change controls. Full job description available during formal interview process. What Sets GRAM Apart from Other Employers: MEDICAL BENEFITS starting day 1: Blue Cross Blue Shield medical and dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying for 75% of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums! Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year! PTO: Full-time employees accrue up to 13 days of time off per calendar year. You choose how to use this time for your vacation, sick, or mental health needs! WELLNESS TIME OFF: Employees earn 1 hour of time off for every 30 hours worked to use how you choose. PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility! PAY: Depends on Experience and is discussed during the interview process. If you meet the required criteria listed above, GRAM welcomes you to apply today!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Hiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. • Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc. • Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. • Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. • Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. • Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. • Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.Job Description: Essential Duties and Responsibilities Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment. Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc. Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems. Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications. Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus. One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. A+ Certification a Plus, ITIL Certification a Plus Additional Responsibilities Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in refrigerated (34-38 degree) environment for prolonged periods. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Location:Holland, MITime Type:Full time Department:Management Information Systems

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites. What it's like to work here: This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do: Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training. Answering customer service phone calls and e-mails. Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell. 25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager. Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups. Other project related activities as needed. What will make you successful: 3 to 5 years of experience in a related field or position. Travel experience. Driver's license. Ability to get a passport (travel to Canada and Mexico). Experience with electrical systems and controllers - HMI troubleshooting experience. Proficiency with a multimeter. Must enjoy learning new things. Must be able to act calmly in stressful situations. Self-motivated and organized. Good communication skills.

As an IT Support Specialist II, you will be responsible for providing first point of contact IT support services to internal staff as well as investigate and resolve escalated software and hardware issues from various internal users. Accountable for supporting enterprise technology including hardware, software, telephones, printers, audio/video, etc. Ensure that resolutions to technical issues are resolved quickly, efficiently, and securely. Perform in-person or remote troubleshooting and provide resolutions for system malfunctions using diagnostic techniques and problem solving skills. Assist with project management, project implementation, system access management, and administrative duties. May perform backup duties for LAN/WAN server and network administration. Direct Reports: None HOW YOU WILL MAKE AN IMPACT 20% Provides effective technical support to internal staff for computer systems, hardware, and software issues that arise, consulting with or escalating to other technicians when appropriate, and providing timely responses to ensure issues are fully resolved and resolutions are communicated appropriately. Actively recognizes common issues and determines root causes of original problems with hardware and software. Ensure all security measures, AntiVirus, Firewall, IDS, web and email filters, scanner, etc. are functioning properly and maintain knowledge and awareness of existing and emerging cybersecurity best practices. 10% Install, configure, maintain, and troubleshoot new and existing technology as needed. Uses problem solving skills to troubleshoot hardware and software issues as they arise. Creates and maintains departmental documentation, including resolutions to common issues and departmental operating procedures. 10% Provides exceptional technical support and troubleshooting for various technology to include, but not limited to, smart phones, tablets, and video conference and other defined technology. Provides escalated support for PC, laptop, telephony, and mobile devices. 10% Researches and recommends new hardware, software or technology that could be beneficial to the organization. Collaborates with IT Leadership to recognize areas of technology where enhancement opportunities exist and recommends applicable methods of implementation. 10% Assist IT Leadership in identifying, coordinating, and conducting credit union staff training as directed to meet needs, maintaining competency and effectiveness of service to members. Assist IT Leadership in the development and execution of training programs to ensure the proper development of IT Technical Support Specialists. 10% Works on enterprise, cross-functional, and departmental projects as assigned by IT Leadership. 10% Assists with development and maintenance of required departmental reports. 5% Maintains inventory of all credit union owned hardware, and software deployed to staff. 5% Act as liaison to third party vendors and service providers as needed. Other duties as assigned by IT Leadership. 5% Provide mentoring, coaching, and training to junior level IT Technical Support Specialists and communication regarding any new or updated policies and procedures. Completes all IT related training. 5% Effectively engages in high level, self-directed time management and prioritization of workload. -- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control. WHAT YOU WILL NEED TO SUCCEED Experience 3+ years' work experience in an IT support role required. Understanding of Wired, Wireless and VPN network basics, and knowledge of IT Service Management processes in an enterprise environment preferred. Experience with creation and adjustment of a Windows system image using Sysprep and Windows Automated Deployment Kit tools; PC imaging software and enterprise remote configuration, support, and deployment tools; Windows Server tools to include, but not limited to, Active Directory, Exchange, DNS, DHCP, and Group Policy Management in an enterprise environment; basic knowledge of enterprise anti-virus solutions and windows file server maintenance, support, and permissions. iPad, iPhone, Android, LTE Hotspot and other wireless device setup and support experience preferred. Education / Certifications / Licenses A High School Diploma or equivalent. A+ and Net+ Certifications are also required. Must have valid driver's license. PREFERRED SKILLS Must be able to work in a team environment with the ability to interact in a positive manner with peers, management, and other departments. Professional level of verbal and written communication skills are essential to the position. Ability to evaluate technical issues and different solution options by asking the right questions and acquiring data from multiple and diverse sources when solving problems. Demonstrated ability to plan and prioritize work to meet commitments by breaking down objectives into appropriate actions and anticipate and adjust plans as needed. Demonstrates a current knowledge of Credit Union philosophy, history, organizational standards, policies, and procedures. Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values. INTERPERSONAL SKILLS Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions. COMPETENCIES Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results. Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn't misrepresent themselves for personal gain. Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners. Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction. Member Focus - Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome. ADA REQUIREMENTS Physical Requirements Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work environment with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. ACKNOWLEDGEMENT Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law. Why JoinIN Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this. Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels. Competitive Salary: Attractive compensation package with performance-based incentives and bonuses. Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO. Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here! Visit our Opportunities page for more information. For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at ******************

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills Baseline qualifications • Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship Pay range $50,000 - $65,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. Direct supervisor Head of User Services How to apply ***************************************************************************************************************** About the department The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionApplied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center. Powered by JazzHR RlsWKFEMYU

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care. Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds. Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health. The Radiopharmacy Support Technician assists in the manufacturing of sterile radioactive drug products in compliance with cGMP, radiation safety, and aseptic processing standards. This role performs routine and non-routine support activities, including cleaning and preparation of cleanroom environments, material preparation, environmental monitoring, and final product packaging and shipping. The technician ensures accurate documentation of production activities, adheres to safety protocols for handling radioactive materials, and assists in cleaning, sanitization, and inventory management to maintain a compliant and controlled environment. This position requires attention to detail, the ability to follow strict procedures, and a commitment to ensuring product quality and patient safety in a regulated manufacturing environment. By ensuring seamless facility operations and compliance with regulatory and quality standards, this role contributes directly to BAMF Health's commitment to delivering innovative and high-quality radiopharmaceuticals for precision healthcare. Duties and Responsibilities, including but not limited to: Maintain controlled and classified environments as outlined by the BAMF Health Quality Management System and under supervision as required by State and Federal law Cleaning and preparation of ISO 8, 7, and 5 environments for routine purposes, as well as in preparation of radiopharmaceutical production Upkeep of site inventory, including cycle counting, kit preparation, and order requests Perform radiation safety checks and tasks Perform Environmental Health and Safety checks and tasks Perform quality system checks and tasks Packaging and occasional delivery of unit doses to customer Accurately complete applicable documents and records Other duties as assigned Basic Qualifications: High-School Diploma or GED required Preferred Qualifications: Familiarity with cleanroom processes as they relate to gowning and cleaning or experience functioning in a highly regulated environment preferred Experience with GDP (good documentation practices) preferred Schedule/Compensation Details: Employment Status: Full time (1.0 FTE) Weekly Scheduled Hours: 40 Hours of work: Night Shift- Starting as early as 10:00 PM Days worked: Monday to Friday At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include: Employer paid High Deductible Health Plan with employer HSA contribution Flexible Vacation Time 401(k) Retirement Plan with generous employer match Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection Free Grand Rapids downtown parking Disclaimer BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health. BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. The Upfitter Support Technician serves as the on-site representative for Harbinger at upfitter facilities, responsible for managing chassis inventory, conducting pre-upfit inspections, coordinating vehicle flow, and serving as the primary technical liaison between the OEM and upfitter operations. This position ensures proper handling, storage, and condition of chassis vehicles prior to and during the upfitting process. What You'll Do: * Maintain accurate real-time inventory records of chassis on-site, including location tracking and status updates * Monitor and manage chassis storage areas to ensure proper spacing, accessibility, and environmental protection * Conduct regular inventory audits and reconcile discrepancies between physical counts and system records * Perform thorough pre-delivery inspections (PDI) on all incoming chassis to identify transport damage, missing components, or manufacturing defects * Document and photograph any damage or defects using standardized reporting procedures * Monitor chassis condition during storage period and identify any deterioration or damage * Ensure all relevant OEM reworks and updates completed prior to upfit release * Perform chassis maintenance during storage including battery charging/replacement, fluid checks, and preventive service to keep units production-ready * Execute software updates and ECU re-flashing as required by OEM engineering changes * Conduct diagnostics using factory scan tools to identify and troubleshoot fault codes, drivability issues, and system malfunctions * Complete running change installations and retrofit work as directed by OEM engineering * Coordinate with upfitter maintenance team when chassis requires specialized service or parts * Keep chassis operational and ready for production flow, minimizing downtime due to technical issues * Troubleshoot chassis-related issues during the upfitting process * Document and communicate recurring issues or trends to OEM engineering and quality teams What You'll Need: * High school diploma or equivalent required; Associate's degree in automotive technology or related field preferred * ASE certifications or OEM technical certifications highly desirable * 3+ years experience in automotive/commercial vehicle repair, dealership service operations, or manufacturing environment * Previous experience with chassis inspection, vehicle inventory management, or quality control preferred * Demonstrated hands-on experience with vehicle diagnostics, software programming, and repair procedures * Knowledge of commercial vehicle systems including electrical, powertrain, chassis, and body builder integration * Strong understanding of commercial vehicle chassis systems and components * Ability to read and interpret technical documentation, wiring diagrams, and engineering specifications * Proficient in vehicle inspection procedures and damage assessment * Computer proficiency including inventory management systems, Microsoft Office, and database applications * Hands-on diagnostic and repair capabilities using OEM scan tools, multimeters, and test equipment * Experience with vehicle software updates, ECU programming, and module calibration procedures a plus * Competent in mechanical repairs including electrical troubleshooting, component replacement, and system testing * Knowledge of proper torque specifications, fluid requirements, and OEM service procedures * Ability to maintain detailed service records Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at ************************. Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

Help Desk Technician Salary Grade: 6 with NO remote work available. Primary Purpose: Organize, install, and support all computer systems; investigate and resolve computer software and hardware problems. Roles: Expected behaviors and activities performed to fulfill responsibilities Practice and encourage the best safety practices resulting in zero lost time within department. Implement and practice effective 5S and participate in regular team 5S audits. Set an example of working hard and doing the right things, exhibit energy and positivity. Accountable to work independently with standardized instructions to achieve results. Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines. Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits. Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company. Develop and seek positive relationships; actively participate in regular huddles and goal setting. Responsibilities: Quantifiable metrics to which a person is held accountable Arrive at work and position consistently on time; remain present and engaged the entire assigned shift. Able to categorize, recognize, and document patterns in process and problem solving. Participate in regular employee reviews including setting and achieving goals. Act as the primary point of contact for IT support utilizing the OAK request system. Successfully install and configure workstations as required, including hardware, software, peripheral equipment, and cabling. Discover, evaluate, and resolve issues presented; log all repairs accurately and timely. Discuss software errors with developers and recommend changes to programs. Attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency calls may be required. Provide basic computer usage training and company resource orientation as required. Identify computer and network equipment shortages and assist with replacements as required. Skills: Essential qualifications and functions gained through training and experience Associates degree and IT Related certifications are preferred. 1-2 years of help desk experience in a Windows domain environment. Excellent written and verbal communication skills; excellent computer skills. Ability to remain calm and determined to attain goals. High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities. Must be able to work well under pressure and keep up with rapidly changing technology, business environments, and departmental and company goals. Strong interpersonal skills. Ability to get along with diverse personalities, tactful, mature, and flexible. Documentation of a drug screen must be provided prior to starting this position.

UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants. UFP Technologies, Inc. offers a competitive benefits package, including but not limited to: * Medical, Dental, Vision, Life, Disability Insurance * 401K with a matching contribution * Paid time off, Paid holidays, Employee discounts and much more! Location: This position will be on-site full-time in Grand Rapids, MI. The position holder will need to be within commuting distance (within 45 min). Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: * Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. * Supervises the day-to-day operations of the helpdesk system. * Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users' problems. * Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. * Installs and troubleshoots desktop hardware, printers, phones, etc. * Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. * Communicates clearly any technical solutions in a user-friendly, professional manner. * Performs consistent follow-up with users to ensure complete resolution and user satisfaction. * Creates and manages user security in Active Directory and business applications. * Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: * High School diploma, or general education degree (GED), and * 1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred. * Working knowledge of Active Directory needed. Must have experience creating and modifying users. * Experience in a customer service environment required. * Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). * Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. * Experience/familiarity with the following desired: * Switches and routers (preferably Cisco) * A+, Network+, or Security+ certifications UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #MI #LI-Onsite #IND3