Support Technician
Technical support technician job in Lenexa, KS
Support Technician
Compensation: $26 - $30/hour, depending on experience
Inceed has partnered with a great company to help find a skilled Support Technician to join their team!
Join a dynamic team where you'll handle day-to-day support needs and maintain core systems. This role is perfect for someone who thrives on driving improvements and ensuring users can work seamlessly. Dive into a hands-on position that offers the chance to troubleshoot, resolve, and enhance user experiences.
Key Responsibilities & Duties:
Provide Tier 1-2 support for desktops and laptops
Troubleshoot Microsoft Windows, Microsoft 365, and Teams issues
Manage user accounts and group policies in Azure AD
Support software deployments and updates
Monitor system performance and escalate problems
Assist with network connectivity and printer issues
Document processes and resolutions
Contribute to support workflow improvements
Required Qualifications & Experience:
4-6 years of IT support experience
Proficiency with Microsoft products
Understanding of networking and infrastructure basics
Experience with ticketing systems and IT workflows
Strong communication skills
Nice to Have Skills & Experience:
Exposure to architecture or engineering software
Experience supporting CAD workstations
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDNRC
Personal Computer Support Technician
Technical support technician job in Overland Park, KS
Computer Support Specialist - Full Time
Seeking Fulltime PC support specialist. No sponsorship or non-local candidates please.
This is a FT job for an entry level, recent graduate for an in-office job in Overland Park, KS..
Requirements?:
Good Attitude.
Willing to learn.
Solid Understanding of Windows 11 OS and Office365.
The right person with the right attitude can be truly entry level.
$40-50k
Contact Eric Walters, *************************. Will interview promptly.
Workstation Support Technician #10910
Technical support technician job in Topeka, KS
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
Responsibilities:
Install, configure, and maintain hardware and software components on company devices.
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate records of hardware inventory.
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.
Qualifications:
High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred.
Proven experience (2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
Excellent communication skills, both verbal and written, with a customer-oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver's license. If required to travel, they will drive an Evergy vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.
Physical Requirements:
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
Work Environment:
Primarily office-based, with on-site visits to different departments and locations.
May require occasional after-hours or weekend support for critical issues or planned system maintenance.
Extensive driving to sites within service area (in company vehicle)
Personal Computer Technician
Technical support technician job in Topeka, KS
Strategic Staffing Solutions is currently looking for a PC Technician for a contract opportunity with one of our largest clients located in Topeka, KS! Campany car is provided!
Title: Sr. PC Technician
Duration: 24 Months
Role Type: W2 contract engagement
Pay Rate: $24-26/hour - medical benefits available
*Please note background and drug test are required, along with a clean driving record and valid driver's license.
Job Description:
The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer's user base in a predominantly Windows based environment.
This may include company hardware and software, that of which is company scripted.
Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO (Customer vehicles provided).
Duties and Responsibilities:
Unboxing of devices and materials as necessary.
Performing required pre-deployment device testing.
Confirming all required components of devices are packaged together.
Recording device serial numbers for entry into CMDB for workstation inventory
Communicating with the end user through email, instant messages, or by phone as necessary.
Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
Delivering and deploying endpoint devices to end users' desk.
Ensure workstations have the appropriate software installed.
Qualifications:
Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices.
2+ years of experience required with hardware and productivity software trouble shooting skills.
Desktop Support Technician
Technical support technician job in Wichita, KS
Job Title: Desktop Support Tech
Pay Rate: $21.50/hr on W2
Duration: 06+ Months (Possibility of Extension)
Likely to convert to FT, based on performance and behavior.
The candidate should be a highly motivated team player with the skills and ability to effectively manage changing priorities, to create, maintain, and publish relevant support documentation to assist all end users in quickly resolving their incidents and service requests, ultimately promoting greater self-sufficiency among users.
Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate will troubleshoot and repair software and hardware issues reported by end user
Experience with Active Directory, including user deletion and password resets.
Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
Experience working in-house in a corporate or manufacturing plant environment. Experience with the Remedy ticketing tool.
Technical Support Engineer
Technical support technician job in Lenexa, KS
Our Company:
With offices in Pennsylvania, U.S., Dublin, Ireland and Singapore, Island Networks is an innovative IT Services company that provides cloud and converged IT infrastructure solutions to large enterprises globally.
Since its inception in 2012 Island Networks has built a world class team of professionals along with a customer base of blue-chip global organizations and in recent years the company has experienced rapid growth, particularly in the pharmaceutical and high-tech vertical industry sectors.
The culture in Island Networks is one where attitude and ability is favored over experience.
The Opportunity:
We are seeking to recruit a highly motivated professional to join our team, and work at our client's site in Lenexa, KS.
Job Description & Duties:
Provide technical support onsite to ICON Applications and Systems in accordance with ICON SOPs\WPs\BPs and appropriate project specifications.
Perform administration and maintenance of business applications.
It is important to have the ability to grasp understanding of our critical Laboratory Information Management Systems (LIMS) and how they impact the business and our clients and patients. These applications are typically validated apps that adhere to strict controls such as regulatory compliance and they are subject to audits both internally and externally. They are custom apps for our industry and not standard off the shelf apps so it is important that the individual can learn these concepts quickly.
Change Management: Attend Change Management meetings and ensure that any changes planned such as patching, network upgrades, new policies do not impact the availability of systems
Any changes planned for applications / systems should be discussed with the IT Management team and also the business to ensure disruptions to the business are prevented.
Monitor the availability and performance of supported applications. Review system and application logs.
Lead periodic maintenance activities for the site related to application and OS patching activities.
Work under instruction and liaise with the IT Department Early Phase Development teams (based out of the EU) to ensure that any IT activities do not impact negatively the business.
Resolve incidents and service requests. Ensure all tickets are captured in our Helpdesk System.
Liaise with Application Vendors as required with the understanding that any suggested changes by the vendor must adhere to our strict controls around change management in order to ensure continued validation.
Perform release management activities as it relates to coordinating the review and scheduling of application releases implementing, configuring, and testing new product versions with end users.
Provide audit support on privileged user access reviews, audit queries and other compliance activities.
Perform problem management analysis and activities.
Triage issues and escalate it to other internal IT groups and IT Development teams as needed.
Manage proper system documentation and regularly review and maintain the IT knowledge base to improve overall customer experience.
Configure, Monitor and address application related and job failure alerts on time.
Work on projects assigned by the IT Manager / IT Director.
Important: This role is required to be onsite 5 days a week. It is not a remote job.
Soft Skills:
Experience in a similar role preferably in medium-to-large scale global organization related to application support. Familiarity with a health care setting or the pharma industry would be beneficial.
A working knowledge of the system development life cycle and general application support standards.
Good understanding of the IT service management processes - Incident, Request, Problem, Change.
Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
Work independently or as integral part of an effective and highly skilled team.
Project Management Skills.
Ability to grasp new concepts quickly in particular around audit, compliance and validation of systems.
Technical Skills:
Understand networking concepts. Has experience with patching, IP management, DHCP, DNS, switches.
Active Directory / Group Policies.
Windows Server & Linux administration.
Any technology certifications or experience related to Enterprise applications\ Database\ OS\Programming languages.
Nice to have Skills
Familiarity or interest with a health care setting or the pharma industry would be beneficial.
Experience of temperature monitoring systems.
Benefits:
Paid time off + Paid Sick Time
Paid holidays
Group medical covered at up to 70%
100% company-paid short-term & long-term disability
100% company-paid dental, AD&D, and life insurance
100% company-paid vision insurance
401(k) plan with 4% employer match after 1 year, vested 100% immediately
Overtime Bonus potential
Applicants must be authorized to work for any employer in the United States, both now and in the future. Island Networks is unable to sponsor or assume the assignment of sponsorship of any employment Visa.
Island Networks is an Equal Opportunity Employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
IT SUPPORT ENGINEER - BACK FILL (Temporary Support for Primary Engineer)
Technical support technician job in Hesston, KS
Greetings from Teceze!
I'm reaching out to confirm the details for the IT SUPPORT ENGINEER - BACK FILL (Temporary Support for Primary Engineer) to join our team in support of our esteemed client. The position is based at Jackson MN, Please review the information below and confirm your acceptance.
Position: Field IT Support Engineer - Back fill (Temporary)
Location: Hesston KS
Onsite Role
Temporary
Job Summary
The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.
Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).
Understanding of VLAN configurations, including assigning switch ports to specific VLANs.
Ability to patch phone ports to network switches as required.
Basic troubleshooting of Avaya VoIP phones, including simple configuration checks.
Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams.
Ability to troubleshoot and replace network switch chassis blades when necessary.
Key Responsibilities
Provide onsite L1/L2 IT support for all users during primary engineer's absence.
Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
Support M365, Outlook, Teams, OneDrive, and user account management.
Handle Azure AD-related tasks: password resets, access issues, group assignments.
Manage ticketing activities using ServiceNow (incident, service requests).
Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
Support audio-video (AV) systems, conference rooms, and meeting setups.
Provide VIP support for senior leadership.
Handle printer, scanner, and industrial scanner troubleshooting.
Assist with system updates, installations, and replacement of faulty hardware.
Ensure documentation and daily reporting of issues handled.
Required Skills
L1/L2 IT support experience (1-3 years preferred)
Strong knowledge of Windows OS, M365, and basic networking
Hands-on experience with ServiceNow or similar ticketing tools
Hardware troubleshooting expertise (laptops, desktops, printers)
Good communication and customer service skills
Ability to work independently onsite
Production Support Technician (3pm - 11pm)
Technical support technician job in Olathe, KS
The Production Support Technician (PST) provides assistance to the production team by performing various production tasks as well as maintaining the cleanliness and upkeep of the facility. This function is critical to increasing production uptime and reducing downtime by assisting with live jobs in various work centers, maintaining supplies and consumables, and ensuring a sanitary and organized work environment in the plant.
Essential Functions:
* Assisting with jobs at press:
* Loading stock on the press unwinds. This includes the press, butt splicer, and laminate tower.
* Install/Remove pre mounted plates in press.
* Install/Remove dies and other tooling in press.
* Assist in maintaining supply levels:
* Notify warehouse when stock is needed at press and when materials need to be returned to warehouse.
* Notify ink technician when inks are needed at press and to be returned to ink department.
* Maintain all consumable supplies at press.
* Assist in maintaining the cleanliness of the facility by:
* Cleaning, reassembling, and returning ink pans, aniloxes, doctor blade chambers, etc. to the presses.
* Returning stock and tools to designate return areas.
* Empty all trash receptacles.
* Cleaning of the shop floor, printing presses, rewind machines, and any other components inside or outside Phenix as needed.
Skills and Experience Required:
* Assist in select finishing related tasks as need: assisting in off line finishing process (i.e. shrink wrapping, kitting and fan folding), boxing finished product from finishers into a box.
* Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills.
* Individual must be able to complete any reasonable request of management necessary to effectively operate the department/company.
* Individual must be able to interact effectively with supervisors and peers.
* Individual must be able to perform general physical activities:
* Handling and moving objects
* Apply cleaning solvents
* Clean or wax floors
* Clean rooms or work areas
* Use portable hand spray equipment
* Participation and support of 5S initiatives and activities.
* High school diploma / GED / or equivalent.
* Individual should possess basic math and computer skills.
* English language required.
Physical and Other Requirements:
This job is performed indoors in a temperature and humidity controlled environment. Job tasks are performed in close proximity to other people and include exposure to strobe lights, sounds and noise levels that could be distracting. The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend or crouch. The employee must frequently stand, walk, talk, and occasionally lift, push, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include ability to hear alarms and other sensors in a factory environment. Requires use of hands to handle, control or feel objects and operate tools and controls.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.
IT Support Specialist II
Technical support technician job in Park City, KS
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will use your ORGANIZATIONAL SKILLS to:
Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues.
Manage and prioritize complex, changing workloads in a challenging technical environment.
Complete ConnectWise data entry in an accurate and timely manner.
Meet ISG standards of utilization.
You will use your TECHNICAL SKILLS to:
Respond to and troubleshoot unique customer issues.
Manage tickets based on priority and SLA.
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:
Auvik
Cisco
Citrix
Fortinet
HP
Microsoft
RMM
Veeam
VMWare
You will use your CUSTOMER SERVICE SKILLS to:
Communication with customers about existing tickets and inform them of the plan to address them.
Deal with end users / management during times of pressure.
You will use your COLLABORATIVE SKILLS to:
Support the Company by completing all other job duties assigned.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner.
Requirements
You will meet the following educational, licensing, certification, and work experience requirements:
High School Diploma or GED required.
A minimum of 3-5 Years of similar or related experience.
Working knowledge of networking.
Working knowledge of systems administration.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
Demonstrated attention to detail with excellent organization and time management skills.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
“Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
Continuous Improvement - Daily improvement matters. Bold ideas move us forward.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
Support Technician 2
Technical support technician job in Overland Park, KS
Job DescriptionDescription:
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.
We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner.
Requirements:
Responsibilities:
Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to end users via phone, tickets, email and in-person
Document and track issues using our ticketing system, and escalating when necessary
Assist in setting up and configuring computer systems and applications
Maintain accurate user accounts and permissions
Educate users on best practices and IT policies and stay up to date with new technologies
Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Generates and maintains dashboards and reports that track product health and success metrics
Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues
Qualifications:
3+ years of experience in IT support
High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Experience supporting customers in corporate environment
Experience with IT Service Management ticketing systems
Experience with Azure M365 and AWS preferred but not required
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
IT Support Technician
Technical support technician job in Wichita, KS
Job Description
Kansas Children's Service League is looking to hire a full-time IT Support Technician in Wichita, KS. This position earns a competitive wage between $20 to $24 per hour and works a Monday - Friday schedule with occasional evenings and weekends.
About Kansas Children's Service League
Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents.
As a team member of Kansas Children's Service League, you'll enjoy the following benefit offerings and more based on selected cafeteria options and employment class:
Medical, Dental, & Vision Insurance
Pet Insurance
Critical Illness & Accident Insurance
Flexible Spending Account / Health Savings Account
Paid Life Insurance
401(K) & matching offerings
Family Friendly Paid Wellness Leave
Paid Vacation & Wellness Time
Paid Holidays
Employee Wellness Program
Earned Wage Access
Telework Options
Infants at Work Program
For more details on our benefits, please visit our KCSL Career site.
Expectations for All Employees:
At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer.
Job Summary
The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network.
Essential Job Functions
Technical Support
Respond to technical inquiries via phone, email, chat, or in person.
Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications.
Log, track, route, and update employee issues in a ticketing system.
Provide step-by-step guidance to users, use remote tools, and perform diagnostics.
Escalate unresolved or complex issues to higher-level support.
Document all interactions, resolutions, and contribute to knowledge base articles.
Follow up with customers to ensure customer satisfaction and complete resolution of issues.
Train users on new software or hardware, creating new training materials as requested.
Education & Experience
Required
High school diploma or equivalent
1 year of technical school or 1 year of computer support Help Desk work experience
Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
One or more years of work experience on an Information Technology Help Desk
Experience with Windows Server (2022 and 2025)
Experience with Active Directory and Group Policy Management
Experience with Microsoft 365/Teams/Intune and Azure
IT Support Analyst I
Technical support technician job in Shawnee, KS
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Agency Information: The Kansas Department of Wildlife and Parks (KDWP) is an executive branch agency in charge of operating and regulating the use of state parks, state lakes, recreational grounds, wildlife areas and sanctuaries, fish hatcheries, natural areas, historic sites and other lands, waters, and facilities for the promotion of public health, safety, and for the use and pleasure of visitors. The agency is also charged with the development and conservation of wildlife and the natural resources within the state. The agency oversees 29 state parks, 500 miles of trails, approximately 460,301 acres of leased or owned public lands, management of four hatcheries, and four nature centers.
To meet our mission, projects, and goals, KDWP employs approximately 466 full time employees and up to 350 temporary employees, throughout the state, with diverse and varying skillsets. The largest agency office is the Operations Offices in Pratt, Kansas. The Office of the Secretary is maintained in Topeka, Kansas. There are four Regional Offices located in Topeka, Wichita, Hays, and Dodge City; six District Offices in Kansas City, Chanute, Colby, Fort Scott, Garden City, and Mound City; and a Research Office located in Emporia, Kansas. Various wildlife, public land, and parks offices are located across the state.
The agency is primarily funded through license fees, grants and federal funds that are provided through the Pittman-Robertson and Dingell-Johnson Acts.
About the Position
Who can apply: Anyone
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-time
Regular/Temporary: Regular
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: IT, Analyst, Support, Topeka, Shawnee
Compensation: $51,750 - $53,000 annual salary
* Salary can vary depending upon education, experience, or qualifications.
Employment Benefits
Immediate comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities
Position Summary: This unclassified, full-time position is located in the Information Technology Department and will be housed in the Office of the Secretary in Topeka and is directly supervised by Dan Gasswint, Information Systems Administrator.
Job Responsibilities may include but are not limited to the following:
Key Responsibilities:
* Maintain knowledge of hardware and computer software available in the PC environment and desktop operating systems.
* Provide technical assistance to users and other IT staff through support of Help desk functions.
* Duties include taking calls from agency staff on computers, printers, telephones, cell phone and networking issues along with taking calls from outside agency licensing vendors and helping them with hardware issues.
* Setup and assist in iPhone and android mobile device (cell phones, tablets) configuration.
* Be an administrator on the agency's mobile device management system to help with passcode resets, adding applications and removing applications.
* Assist in delivery and setup of new computers to staff and locations across the northeast corner of the state.
* Other duties as needed.
Qualifications
Education: High school diploma or GED equivalent
Licensing & Certification: A valid driver's license and the ability to pass a background check are required.
Minimum Qualifications: High school diploma or GED equivalent. One year of experience installing software on microcomputer systems and using word processing, database, or spreadsheet applications.
Recruiter Contact Information
Name: Laverne Taylor
Email: *********************
Phone: ************
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email - sent to the Preferred email on the My Contact Information page
Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents for this Application to be Complete
The following are the required items to apply:
1) a letter of interest
2) a detailed resume; including a valid e-mail address
3) transcript material, if you wish to include them
4) employment application - this is generated from the information which is input into the system
5) an Authorization to Release Information form (this can be found at the following website):
*************************************************************************************
Please note, this form must either be witnessed and signed by a Kansas Department of Wildlife and Parks employee or signed in front of and notarized by a notary public. We reserve the right to conduct a background check on all qualified applicants.
Incomplete applications will not be considered. A complete application packet must be submitted for each position. We no longer make copies of previous applications. Submitted application materials will be reviewed in Pratt to assure that the position minimum requirements are met, and those meeting the minimum requirements will be forwarded to the respective division for interview selection.
Applicants are notified whether or not they are selected to interview. The interview is generally a one-time, panel interview consisting of position-specific questions for all applicants (same questions for each applicant), with the selection being made after all candidate interviews are completed.
Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at ************. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to *************************, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, Suite 260
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Technical Support Team Lead
Technical support technician job in Beverly, KS
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon contract award.
How Role Will Make an Impact:
Acts as the overall communications architect and network team manager for the MTC.
Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelor's degree
IAT II Certification
A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
Expert in integrating training environments.
Extensive experience planning architectures.
What Sets you apart:
Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Overland Park, KS
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Computer Technician
Technical support technician job in Wichita, KS
KAKE has an immediate opening for an IT Computer Technician. This position will be responsible for repair, maintenance and configuration of PC work stations, servers, printers and wireless access points, as well as domain administration related to personnel changes. The candidate must have strong skills in computer repairs, software installation and configuration, as well as network administration.
Job DUTIES:
* Troubleshoot and repair computer hardware, software and peripherals, including PC computers, network servers, storage, software applications, LAN cabling, system security and virus protection
* Install, manage and maintain workstations and servers with various Windows and Linux OS
* Manage employee user accounts through Active Directory
* Manage and maintain news production editors and content storage systems
* Administration of telephone PBX system
* Assist with repair and installation of various broadcast equipment as needed
* Perform other duties as assigned
* Strong Information Technology background and networking skills required
* A degree or certificate in IT or related field is preferred
* Experience in repair and maintenance of computers and servers
* Experience in network administration of Windows and Linux based computer systems
* May involve working with AC, DC, and RF voltages in transmission equipment
* General knowledge and experience with mechanical based equipment is a plus
* Good eyesight and hearing, ability to lift equipment that may exceed 50 pounds
* Must work well under pressure
* Strong communication, organizational, and problem-solving skills
* Available for on-call emergencies
QUALIFICATIONS REQUIRED:
Interested candidates can apply to:
Lori Johnson, Business Manager
KAKE
1500 N. West Street
Wichita, KS 67203
Or by e-mail to: *****************
No telephone calls please
Lockwood Broadcast Group and KAKE provides equal employment opportunities to all employees and applicants for employment. Pre-employment drug test is required as well as a background screen as allowed by federal, state, and local laws and regulations.
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Easy ApplyFix It and Learn It: Appliance Repair Tech Wanted Schools -On Us!
Technical support technician job in Kansas City, KS
Job DescriptionBenefits:
Company car
Company parties
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Benefits: * Guaranteed minimum $800 a week when working full-time hours after training.
Take home service vehicle, company card for gas for service vehicle and supplies
Cell phone, company branded work shirts
Paid time and vacation days, paid holidays after one year
Initial and ongoing paid training
Sams Club membership
No nights or weekends, no on-call days, usually home by dinner time
Weekly pay will be hourly + commission after training (averages around $30 an hour, commission paid on labor only). Hourly when in training.
Tager appliance repair will pay for your appliance repair online training that you can complete in about two weeks from home and get paid
As well as on-line training you will receive hands on training with our trainer
Insurance allowance paid weekly after training
Are you a problem-solving wizard with a knack for bringing machines back to life? Do you thrive on the satisfaction of a job well done and the gratitude of happy customers? Were on the hunt for a skilled Appliance Repair Technician or Trainee to join our dynamic team! At Tager Appliance Repair, youll tackle everything from rogue refrigerators to defiant dryers, using your expertise to save the dayone appliance at a time. Even better, well invest in your growth by sending you to school to sharpen your skills and stay ahead of the game. If youre ready to turn your technical talents into a rewarding career with great pay, awesome benefits, and a crew thats more like family, this is your chance to shine!
.The Job:
Travel to and from customers homes for diagnosis and repairs of kitchen and laundry appliances
Troubleshoot and test appliances
Diagnose and repair products using schematics and test meters
Research parts needed for repairs
Part install
Collect payments from customers
Pickup part from part suppliers
You:
Must be able to move common appliances around without damaging the customers home
Must be able to lift or maneuver 75 pound
Stair climbing in some homes is to be expected
Must have clean and valid drivers license
Must be able to pass background and drug test
Must speak English
Must have own hand tools
Must attend periodic training classes
Must provide your own clean black shoes, black slacks, and belt to be worn every day. (provided shirt must be tucked in)
Join Our Team.
Our phone operators do not know about the open position. Email questions only please
IT Technician
Technical support technician job in Lenexa, KS
Position Title: IT Technician Department: Technology Services Reports To: Director of Technology The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets. Requirements: Ideal candidates have 1-3 years of experience or a two-year technical/associate degree. Responsibilities include support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems. Key Responsibilities: • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals. • Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, and Teams Voice. • Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates. • Handle service ticket intake, triage, documentation, and timely resolution. • Assist users with basic Dynamics CRM navigation and troubleshooting. • Support Level 1 Power Automate flow troubleshooting. • Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points. • Assist with Datto RMM alerts, backups, and device remediation tasks. • Support and manage Exclaimer email signature configurations. • Escalate complex issues with complete ticket notes. • Perform updates, maintenance, and device provisioning tasks.
IT SUPPORT SPECIALIST
Technical support technician job in Emporia, KS
High School Diploma or GED with at least three years of experience with Information Technology or similar industries. Or an Associate's degree in Information Technology or a related field with at least two years of experience will also suffice.Or a Bachelor's Degree in Information Technology or a related field with at least one year of experience is preferred. Relevant higher education coursework, technical training, or industry certifications may substitute for an equivalent amount of required experience.
COMPENSATION:
* Salary: $26.59 - $31.24 hourly
* Salary will be commensurate with experience and qualifications.
BENEFITS:
Base pay is one component of Emporia State University's total rewards package. We are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family that include:
* Health Insurance
* Free Dental insurance for employees
* Retirement through the Kansas Board of Regents
* Paid parental leave
* Up to 31 days paid vacation and holiday days
* Tuition reduction and tuition assistance
* Dependent tuition waiver
* For full details about our benefit plan offerings, please visit here.
APPLY:
Please upload a cover letter, resume, and contact information of three references here.
Consideration of applications will begin immediately, and will continue until the position is filled.
A background check is required prior to hire.
For more information
Human Resources
******************
**************
Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for
Easy ApplyPersonal Computer Technician
Technical support technician job in Topeka, KS
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a PC Technician for a contract opportunity with one of our largest clients located in Topeka, KS!
Title: Sr. PC Technician
Location: Topeka, KS (Onsite)
Duration: 24 Months
Role Type: W2 contract engagement
Pay Rate: $24-26/hour - medical benefits available
*Onsite is required.
Job Description:
The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer's user base in a predominantly Windows based environment.
This may include company hardware and software, that of which is company scripted.
Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO (Customer vehicles provided).
Duties and Responsibilities:
Unboxing of devices and materials as necessary.
Performing required pre-deployment device testing.
Confirming all required components of devices are packaged together.
Recording device serial numbers for entry into CMDB for workstation inventory
Communicating with the end user through email, instant messages, or by phone as necessary.
Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
Delivering and deploying endpoint devices to end users' desk.
Ensure workstations have the appropriate software installed.
Attain sign-off from end user that device has been deployed properly and functioning as expected.
Remove and inventory existing endpoint
Update end user service ticket (ServiceNow) regularly throughout deployment process
Attend regular status meetings and team calls
Willingly and actively execute directives from team lead
Qualifications:
Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices.
2+ years of experience required with hardware and productivity software trouble shooting skills.
Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations.
Excellent oral and written communication skills.
*
Beware of scams. S3 never asks for money during its onboarding process
Information Technology Support Engineer
Technical support technician job in Hesston, KS
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.