Technical support technician jobs in Kettering, OH

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

Immediate need for a talented Technical Support Analyst. This is a 06 months contract opportunity with long-term potential and is located in Enon, OH (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-91796 Pay Range: $28 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues. Key Requirements and Technology Experience: Key Skills; Helpdesk/Technical Support, Hardware and Software support, DVR - DIGITAL VIDEO RECORDERS, Store Network Support Minimum of 3 years working with POS systems. Ability to work in a fast-paced environment. Attention to detail with emphasis on accuracy and quality. Ability to prioritize work to balance multiple projects and deadlines. High level of organization Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc. Test new hardware and software and recommend changes as needed. Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues. Must be extremely organized and motivated. Must work with a sense of urgency. Work extremely effectively in a team environment. Strong verbal communication skills. Strong written communication skills. Must have a passion for quality control. Experience with POS systems. Experience with Gilbarco/Wayne Pumps and CRINDs. Experience maintaining and enhancing a Point-of-Sale system. Our client is a leading Retail Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Technical Support and Operating Systems Specialist Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday) Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment? We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. Summary: The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies. Essential Duties and Responsibilities: · Serve as the company's Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations. · Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms. · Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders. · Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms). · Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution. · Maintain strong communication with employees to deliver a high-quality service experience. · Proactively identify recurring issues and provide long-term solutions. · Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories. · Create login credentials and assign appropriate access to business platforms. · Ensure secure and complete IT deactivation for employees who exit the company. · Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal. · Track hardware, devices, and accessories to ensure accountability and cost control. · Keep IT data platforms current with changes in employee status, device assignments, and license usage. · Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions. · Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings. · Document processes, policies, and best practices for IT systems and end-user support. · Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection. · Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials. · Prevent unauthorized access by never sharing admin-level permissions. · Support disaster recovery, data protection, and business continuity initiatives · Provides IT support after hours as needed when business operations are impacted · Performs all other duties as assigned Competencies: · Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Approachability - Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. · Communication - Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner. · Confidentiality - Maintains all client communications and information confidential as per the code of ethics, and per client instructions. · Company Core Values - Follows and promotes company core values. · Innovation - Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes · Change Management - Understands the value behind change and promotes positive training to achieve successful implementation · Implementation Planning - Setting timelines and achieving the tasks to ensure projects meet the deadlines provided. Qualifications: · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · 2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred. · Strong understanding of CRM platforms; experience with Service Titan highly preferred. · Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar). · Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations. Skills & Attributes: · Strong troubleshooting, problem-solving, and analytical skills. · Excellent communication skills with a customer service mindset. · High attention to detail, accuracy, and organizational skills. · Ability to prioritize multiple tasks while meeting deadlines. · Collaborative team player who works well across departments. · Proactive thinker who identifies cost savings and process improvement opportunities. · Commitment to confidentiality and professional integrity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We look forward to speaking with you about our career opportunities at Logan Services! Logan Services Inc. offers Equal Employment Opportunity to all applicants. #lshp1

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics. ” • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions. • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. ADMINISTRATIVE RESPONSIBILITES: • Development of procedures for Support Center • Record all communication relating to associates: questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. • Assist in training users in the operation of the supported systems • Flexibility to work varied schedules, including evenings and weekends as scheduled. Qualifications SKILLS & QUALIFICATIONS: • Excellent written & oral communication skills • Problem resolution - Able to troubleshot computer software/hardware issues over the phone • Superior organizational skills with a strong attention to detail • Pleasant phone manners • Computer hardware and software knowledge • Strong Customer Service orientation. EXPERIENCE: • Point of Sale environment/retail experience preferred • Direct involvement with customer service experience • Computer systems experience. Additional Information Additional Information: Training Schedule: 9AM-5:30PM The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight. Most likely not work the same scheduled hrs. each day. Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview. WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm

INFORMATION TECHNOLOGY TECHNICIAN - HELPDESK 3rd SHIFT PAY: $26.27 PER HOUR VISA SPONSORSHIP: NO REMOTE: NO Do you enjoy working in a fast-paced environment, being challenged and learning new skills? If so, Stanley Electric U.S. is offering a rewarding career in our Information Technology department for an experienced helpdesk technician. ABOUT US: Stanley Electric US is a full-service, tier one supplier to Honda, specializing in the design and production of lighting equipment, accessories, and electronic components. Our London, Ohio facility houses lighting and mold design, construction, production engineering, and dedicated associates in our Quality, Assembly, Sales, and Customer Service departments. At Stanley, we blaze our own trail to a brilliant future by daring to outshine light. HOW YOU WILL OUTSHINE : Demonstrating solid prioritization and multi-tasking skills Being attentive to every detail Exercising critical thinking Demonstrating excellent troubleshooting and problem-solving skills Working well independently and with a team WHAT YOU WILL BE DOING: Providing hardware and network support and maintaining PCs and peripherals ensuring users the ability to perform their jobs as they relate to computer operations by: Providing training, ensuring all associates are knowledgeable in the functioning of their PC equipment and software Responding to help desk tickets and documenting all work Responding to Maximo work orders and documenting all time and work Performing PM work orders as they are scheduled by the Technician Coordinator Analyzing and/or repairing all network, hardware and software issues Removing viruses, spyware, and malware from infected computers Building systems and installing operating systems, software, and peripheral devices Creating and maintaining all system build documents Creating and maintaining computer images Identifying and/or repairing first level network related issues. Ensuring second level network related issues are passed on to the appropriate staff member(s). Maintaining a clean and organized work environment Developing and participating in department projects as requested HOW YOU WILL BE REWARDED: Medical, Dental, Vision and Life Insurance 401K Retirement Savings with Company Match Tuition Reimbursement and more! HOW YOU WILL QUALIFY: Associate's degree in Computer Science or related technical field or 1 year of PC support experience Experience with Microsoft products Proven ability to comprehend and analyze data These qualifications are preferred but not necessary for you to get started: A+ Network Certification (preferred) Experience with ticketing system (preferred) WORKING CONDITIONS: Lifting (55lbs maximum) 1 hours per day Walking up to 5 miles per day General Office Environment (4) hours per day Manufacturing Environment (4) hours per day Occasional overnight travel may be required to perform essential functions at remote locations or to receive training Required to work overtime (unplanned and unscheduled) to meet customer deadlines and requirements. HAZARDS: While performing the job the position could be exposed to moving or mechanical parts Moderate noise levels within specific areas of the plant may require hearing protection All Stanley U.S. Associates share in the effort to achieve customer satisfaction and continuously improve overall performance. Success is found in the delivery of high-quality products on a timely basis at a competitive price. Every team member, in the conduct of his or her daily activities and interactions, has abundant opportunity to make a positive contribution. While no listing of duties and responsibilities can completely capture the many ways this opportunity presents itself, fulfilling the responsibilities of her or his role is one important means by which an individual Associate contributes to Stanley's overall success.

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2025-11-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Are you the go-to problem-solver when it comes to tech questions? LCS is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you. What You'll Do * Become an expert in Rent Manager and its related applications * Troubleshoot software and technical issues via phone, email, and remote sessions * Guide users with clear communication and best practices * Document and track issues using ticketing software * Collaborate with internal teams to improve processes and customer satisfaction What You Bring * Previous experience in technical support, help desk, or customer-facing service role * Strong problem-solving, troubleshooting, and communication skills * Familiarity with tools like ticketing systems, remote support, or softphones * Working knowledge of Windows, Office 365, and basic networking (WAN/LAN) * Accountability and adaptability in a fast-paced environment Ideal Candidates * IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports. * Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most. * Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you. Why Work at LCS * Hybrid flexibility: 50% in-office, 50% remote * Comprehensive training to set you up for success from day one * Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards * Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more * Modern office campus: fitness center and nature trail About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture. ️Candidates who are currently students and will graduate by December 2025 are encouraged to apply. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Hybrid #L9C1S40 Job Type: Full-time Expected hours: 40 per week Schedule: * 8 hour shift * Day shift * Monday to Friday * 10am - 7pm Work Location: Hybrid remote in Cincinnati, OH 45249 Candidates must live in the Greater Cincinnati area or be willing to relocate.

Provide escalated technical customer support to end-users at Dayton Physicians and remote facilities. The IT Support Specialist II will provide Tier I and Tier II support to end-users. Escalation of tickets will be handled by the specialist to provide further in-depth analysis of complex issues and escalate to Tier III staff where necessary. The IT Support Specialist II needs to be comfortable communicating with junior and senior-level staff in a friendly, professional, and timely manner. Schedule: Monday through Friday 8:00am - 4:30pm No weekends, evenings or holidays! Work/life balance schedules Why work for Dayton Physician's Network? * Full-time employees are eligible for health, dental and vision benefits * Company holidays and a flexible holiday! * Generous Paid Time Off (PTO) Package * Additional accrual increase after 1 year of service with Dayton Physicians! * 401K * Yearly Bonus Program * Dayton Physicians Network as an Independent Practice DPN Core Value Expectations: The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following: * COMPASSION: we show compassion for others * ACCOUNTABILITY we hold ourselves accountable for our actions * RESPECT: we show respect for others * EXCELLENCE: we strive for excellence in all that we do * SERVICE: we provide service to our patients, team members and community. Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers: * Smile, make eye contact and greet with energy! * Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you. * Give full attention. Turn away from the computer screen and face the person you are conversing with. * Explain any potential delays in service and provide frequent updates. * Empathize (feel empathy for someone) Essential Duties and Responsibilities: * Work as the first escalation point for technical requests providing in-depth analysis of incidents beyond the scope of Tier 1 staff. * Provide end-user support for complex issues that require detailed knowledge of systems and software used at Dayton Physicians. * Provide Tier I support when Tier I staff is unavailable; log all call activity and resolve tickets within scope or triage and escalate tickets as needed. * Provide technical training to staff and end-users as needed. * Develop and create documentation for the knowledge base to be used by IT staff. * Work with other departments for collaborating IT projects. * Stay abreast of hardware and software utilized at Dayton Physicians to facilitate troubleshooting. * Maintain an asset tracking database and follow procedures when handling the distribution of equipment or licensed software. * Follow all health care and privacy and safety rules and adhere to Dayton Physicians Core Values. * Travel to remote sites and provide on-site support and equipment deployment. * Interact with vendors to resolve issues or assist in active projects. * Provide after-hours support via a rotating On-Call schedule. * Other duties as assigned. Required Education and/ or Experience: Associates Degree in IT or equivalent experience in IT 3-5 years of enterprise IT helpdesk experience preferred with at least one year in healthcare environments. The incumbent is required to stay current and proficient with IT products and software as directed/needed. Certification preferred * CompTIA A+/Network+ * Microsoft Technology Associate (MTA) * Microsoft 365 Certified: Modern Desktop Administrator Associate General Skill Requirements: * Excellent oral and written communication * Working knowledge of Microsoft Office, including Word, Excel and Outlook. * Experience working with a Practice Management system. * Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders. * MS Operating Systems; Windows 10/7 * MS Office Suites 2013, 2016, 2019 and O365 * Working knowledge of desktop/laptop hardware * Experience with remote desktop solutions * Active Directory experience (users/groups/policies) * Experience with ticket tracking systems * Basic knowledge of Cisco/VOIP phones (physical setup/voicemail password reset) * Working knowledge of Windows OS in a networked environment * Experience with PC imaging solutions Physical/ Mental Demands: While performing the duties of this job, the employee is regularly required to use hands to assist patients, reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The position requires regular lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time. Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging Pursuit of Excellence- Continuous improvement, committed, attention to detail Accountability- Lead by example, follow through, integrity, create trust with team & customers. Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency. Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity Job Summary: The Technical Support Specialist is responsible for providing timely and effective technical assistance to our customers. You will serve as the primary point of contact for troubleshooting technical issues, answering inquiries, and ensuring customer satisfaction. This role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering exceptional service. Key Responsibilities and Accountabilities: Provide technical support and guidance to customers via phone, email, or any other channel. Diagnose and troubleshoot technical issues related to our products, including hardware and software components. Assist customers with product installations, configurations, and upgrades. Analyzes recurring customer issues and trends to suggest corrective actions. Collaborate with internal Service teams, including Engineering and quality, to resolve complex technical issues and improve product functionality. Document and track customer interactions, including inquiries, troubleshooting steps, and resolutions, in our CRM system. Provides respectful and open communication to customers and dealers. Supports other departments with answers to frequently asked questions from customers. Educate customers on product features, best practices, and troubleshooting techniques. Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution. Participates in job rotations to further product and process knowledge. Participates in a 24/7 on call rotation. Performs other duties as assigned. Requirements Bachelor's degree in a related field is preferred. Proven experience in a technical support role, preferably in a manufacturing or industrial setting. Strong understanding of hardware and software components, including troubleshooting techniques. Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM systems and other support tools is a plus. Strong problem-solving skills and attention to detail. Flexibility to accommodate varying schedules and shifts as required. Ability to travel of up to 25% is essential and required. Must be able to pass a background check and drug screening. Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker's compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering cutting-edge, scalable technologies and solutions that respond to and anticipate the market's needs while providing sustainable value to our customers. Healthcare is our only business, giving us an unparalleled understanding of the volatile healthcare landscape. We take great pride in maintaining the highest levels of client satisfaction for the hundreds of U.S. hospitals and healthcare providers we serve. Our innovative products and services empower our customers to do what they do best - deliver outstanding patient care. Job Description Ideal candidate will be professional at all times, assertive and accountable, have good timekeeping skills, flexible. Candidate should have drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn. Essential Functions: Qualifications Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience Knowledge of commonly-used concepts, practices, and procedures within a particular field Comfortable working with an expected resolution rate Technically savvy Additional Information Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Monday through Friday 8am-5pm

Are you the go-to problem-solver when it comes to tech questions? LCS is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you. What You'll Do Become an expert in Rent Manager and its related applications Troubleshoot software and technical issues via phone, email, and remote sessions Guide users with clear communication and best practices Document and track issues using ticketing software Collaborate with internal teams to improve processes and customer satisfaction What You Bring Previous experience in technical support, help desk, or customer-facing service role Strong problem-solving, troubleshooting, and communication skills Familiarity with tools like ticketing systems, remote support, or softphones Working knowledge of Windows, Office 365, and basic networking (WAN/LAN) Accountability and adaptability in a fast-paced environment Ideal Candidates IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports. Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most. Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you. Why Work at LCS Hybrid flexibility: 50% in-office, 50% remote Comprehensive training to set you up for success from day one Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more Modern office campus: fitness center and nature trail About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture. ➡️Candidates who are currently students and will graduate by December 2025 are encouraged to apply. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Hybrid #L9C1S40 Job Type: Full-time Expected hours: 40 per week Schedule: 8 hour shift Day shift Monday to Friday 10am - 7pm Work Location: Hybrid remote in Cincinnati, OH 45249 Candidates must live in the Greater Cincinnati area or be willing to relocate.

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: Recording and processing incidents and service requests according to process specifications. Communicating with users to understand issues and known solutions. Closing and documenting incidents according to process specifications. Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications. Initiating escalations via designated management according to process specifications. Qualifications Background Profile: Experience of customer service ideally gained in a customer facing environment Flexibility to work shifts Experience with Windows Client Experience with Microsoft Office Basic knowledge of the Windows Active Directory and domain concept Basic knowledge of PC hardware and mobile devices (e.g., PDA, MDA, Apple/Android products) Network knowledge (TCP/IP) Experience with VMware Fixed network telephones, cell phones, VoIP telephones Soft Skills Profile: Able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer's problems and escalate further as appropriate according to Company procedures Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Additional InformationAll your information will be kept confidential according to EEO guidelines.

Valley Asphalt is looking for an IT Support Specialist to join our team! Why would you want to work with us? We offer: - Great benefits - Competitive Pay - Opportunity for growth - Ability to bring your ideas to life - New Modern Corporate Office - Fitness Center & Walking Track - Learning Labs Our Information Technology Division will provide you with consistent work diversity and will allow you to own the projects you are working on. The company provides the available resources needed to perform the job effectively. How you will make an impact: Correspond and follow up on technical support incidents and requests submitted via incident management portal, phone, email, and walk-ups. Independently investigate and implement appropriate solutions to technical issues. Deliver IT support for a variety of business class hardware, software and IT solutions. Provide support for networking and a variety of Microsoft Software (Windows OS's, Microsoft Office Suite). Recognize and identify reoccurring problems, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement. Perform basic user administration in a client server environment. Maintain IT procedures and documentation. Maintain equipment inventory. Core Skills and Competencies: Strong customer service skills with a professional, respectful, and courteous approach to assisting end users. Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues across various devices including Windows OS computers, smartphones, laptops, and tablets. Ability to perform software and hardware installation and maintenance tasks. Experience using Incident Management systems to log, track, update, and resolve technical support requests. Skilled in account administration tasks such as password resets and account unlocks. Excellent communication skills to guide end users through diagnostic procedures and provide clear technical instructions. Problem-solving aptitude with the ability to anticipate and proactively resolve issues before escalation. Capability to prioritize, triage, and escalate more complex technical issues appropriately. Knowledgeable in IT policies and responsible asset management. Key Responsibilities: Act as the primary point of contact for IT support requests, delivering timely and efficient solutions. Provide one-on-one technical support to end users with a focus on customer satisfaction. Troubleshoot network connectivity and peripheral device issues. Manage account access and permissions for network resources. Maintain detailed and accurate incident logs, ensuring all parties are informed of status updates. Follow up with users after resolution to confirm issue closure and satisfaction. Collaborate with IT team members by escalating specialized issues when necessary. Contribute to maintaining a problem resolution knowledge base. Support IT projects, site installations, and company events, including occasional travel and extended hours as required. Exhibit professionalism, maturity, patience, and excellent communication throughout all interactions.

Job Description Why Us? Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional. We offer great starting salaries, retirement plans, health benefits, and bonuses. Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family. We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well. Skills and Qualifications · Candidates should have previous experience working in Help Desk Support or IT Support. · The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges · Have the ability to handle multiple projects simultaneously and under tight deadlines · Strong communications skills to effectively communicate technical information to non-technical customers · Experience in troubleshooting technical issues within telecommunications networks preferred · Vendor Management skills · Experience with ticketing systems · Must be able to work in a fast paced environment with minimal supervision · Must have outstanding customer service and teamwork skills · Excellent written and verbal communications skills required · Strong analytical ability · After hours / On Call support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required College preferred or High School Job Type Employee Job Status Full Time Work Remotely No Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday On call Supplemental pay types: Bonus pay Powered by JazzHR Od7daaCpX8

Are you a skilled technician with a customer-focused mindset and a talent for sales? JAGS Mechanical, based in Cincinnati, OH, is looking for a Client Service Technician - Sales Rep to join our team. This full-time position offers the opportunity to leverage your technical expertise while building strong client relationships and driving sales. If you're ready for a role where your skills are valued and rewarded, apply today! PAY: $80,000-$120,000 annually, plus commission BENEFITS: 401(k) with employer match Health, vision, and dental insurance (premiums are 80% employer-paid) Short- and long-term disability (100% employer-paid) Paid vacation Holidays Boot allowance Payroll tool loan We also offer our Client Service Technicians - Sales Reps a take-home vehicle. WHAT SETS US APART At JAGS, we consider ourselves a community of innovative thinkers who are dedicated to merging innovation with tradition. Our goal is to set new benchmarks in the industry by crafting comfortable and efficient environments. We emphasize collaboration, provide opportunities for personal and professional growth, and foster a culture that recognizes achievements while supporting the journey of every team member. Who Shouldn't Apply People who stay stagnant in their careers and aren't looking to grow. Anyone who struggles to stay in a role for at least two years. Those who think growth comes without hard work and challenges. Constant complainers who focus on problems instead of solutions. People who are content with staying the same and not improving. We're building a team of motivated, hardworking individuals who want to push themselves and grow with us. If that sounds like you, we'd love to have you on board. WHAT WE'RE LOOKING FOR A Journeyman license is preferred but not required for this position. We just ask that you meet the following qualifications: 2+ years of experience in the field servicing HVAC, refrigeration, and/or food service equipment EPA Certification Keep reading to see if you'd love this role as our Client Service Technician - Sales Rep! YOUR NEW ROLE AS OUR CLIENT SERVICE TECHNICIAN - SALES REP This is a full-time position, Monday-Friday, 8 AM-5 PM, with overtime and on-call opportunities available. In this role, you'll conduct weekly client check-ins both in person and by phone, acquire new customers, and maintain strong relationships with existing ones. You'll run service calls, complete repairs, and provide accurate quotes for maintenance, service work, and installations. Your ability to deliver technical solutions while building trust with clients will be essential to your success. Are you ready to join a team where your skills make a difference and your future is a priority? Apply now! Our initial application process is quick, simple, and mobile-friendly, making it easy to get started. Must have the ability to pass a background check and drug screening test.

Salary: $46,249.35 Edison State Community College invites qualified candidates to apply for the full-time position of Associate IT Client Services Technician. This entry level position will join our Technology team. In this role, you will be responsible for reviewing helpdesk tickets and triaging issues reported and closing them. Apart from helpdesk tickets, you will be required to work on ad hoc projects related to software or hardware. The role will provide a challenging experience and lots of hands-on learning opportunities. We prefer candidates who have some IT background. To be considered, candidates should include cover letter, resume, and list of education/work experience, including job titles in chronological order when completing their online application. Edison State Community College is an EOE/AA Employer. Functional Responsibilities: IT Helpdesk Review helpdesk issues, triage them, communicate with end users and close tickets within deadlines. Provide exceptional customer service for telephone/walk-in users at the IT Helpdesk. Support AV setup requests for different rooms. Set up hardware/software in labs, classrooms, and offices. Support IT needs for special events in college. Work on ad hoc projects as assigned. Documentation Document processes and standard operating procedures as needed. Identify documentation gaps and create a plan for documenting the same. Others Maintain software inventory - database of all software, software keys, purchase orders, usage justification and renewal dates. Maintain hardware inventory - ensure all hardware allocated to end users has a corresponding entry in the Inventory system. Upgrade skills - Regularly read and review appropriate literature, attend workshops, seminars, and training sessions as prescribed, and participate in college sponsored professional development activities. Requirements Required Knowledge, Skills, and Personal Qualifications: Ability to demonstrate quality customer service skills. Ability to work professionally and collegially with a diverse group of college constituents. Knowledge of computer hardware standards and functionality. Knowledge of computer software and its compatibility with operating systems, networks, and other software, as well as the hardware requirements of each application. Knowledge of network and PC troubleshooting techniques. Required Educational Background: Associate's degree or equivalent experience in IT/related field. IT Certification preferred. Other: Provide evening and weekend coverage as needed. Serve on committees as assigned. Provide coverage for special events held on Campus. Benefits The following benefits are available to full-time Professional/Technical employees. Employees working less than thirty hours a week are ineligible. Health & Life Insurance: Edison State Community College provides excellent medical and dental plans with cost-shared premiums. The college offers a reimbursement program to share a portion of the employee's out-of-pocket expenses. Each employee receives an accidental death and dismemberment insurance policy. Retirement Benefits: Edison State Community College participates in the Ohio Public Employee Retirement System (OPERS). Based upon the Ohio Revised Code, 10% of an Edison State employee's gross salary is deposited into their individual OPERS account. The college contributes an additional 14% which is not figured into the employee's base salary. An option for an alternate retirement plan is also available. Employee and employer contributions would be the same as above. Benefits that are not cost-shared by the college (available for payroll deduction): Vision Supplementary Life Insurance 403(b) Tax Deferred Annuities Vacation: Professional/Technical employees receive 3 weeks of vacation each year which begins accruing on the employee's first pay period. After five years of employment with Edison State the Professional/Technical employee will receive 3.5 weeks each year, after ten years this increases to 4 weeks, after fifteen years the employee will receive 4.5 weeks of vacation and this once again increases to 5 weeks after twenty years of employment with the college. Sick Leave: Edison State employees receive 3 weeks of sick leave each year which begins accruing on the employees first pay period. Holiday Pay: At the start of their employment employees are eligible to receive pay for the 11 holidays for which the campus is closed. Tuition Waiver: Edison State employees receive 100% of their instructional fees waived for any Edison State courses they take. Dependents (spouse or children) of full time Edison State employees receive the same 100% waiver for Edison State course instructional fees and dependents of part time employees receive a partial waiver. Tuition Reimbursement: Edison State offers partial tuition reimbursement for continued education. Health Club Contribution: Edison State will pay a portion of an employee's yearly premiums for a health club membership. Memberships to some local YMCA organizations can be payroll deducted. The college also provides an on-site fitness center to employees, students and the community at no charge.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: IT Support / Technician Type: Full Time Job Description : We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW. l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL l Research data questions l Ad-hoc reports l Performance issues l FTP connectivity/Data Transfer troubleshooting Additional Information All your information will be kept confidential according to EEO guidelines.

Dept/Div: Sanitation/N/A FLSA Status: Non-Exempt Salary: $37,216 - $51,769 General Definition of Work Performs intermediate technical work maintaining, repairing, and replacing department information technology equipment, assisting department employees with technology issues, preparing reports and data, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of IT. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Monitors, maintains, upgrades, repairs, and replaces department information technology equipment and machines. Serves as the CUBIC Systems Administrator of the Department. Prepares and provides information technology related data for auditors and outside engineering firms. Occasionally responds to emergencies or system errors after working hours. Knowledge, Skills and Abilities General knowledge of the operation, uses, and capabilities of data processing equipment and peripheral equipment, computer software systems and their capabilities; general knowledge of the policies, procedures and activities of the department; general knowledge in virus and spyware protection tools; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in troubleshooting; ability to analyze software programs design and install program adjustments; ability to train ends users of hardware and software systems; ability to troubleshoot basic hardware and software issues and perform minor repairs or fixes; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to handle confidential information according to established procedure; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with City employees, supervisors, and the general public. Education and Experience High School diploma or GED and moderate experience updating and repairing information technology equipment for a municipal department, or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of over 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, pushing or pulling and repetitive motions, frequently requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms and occasionally requires tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to fumes or airborne particles and exposure to the risk of electrical shock and frequently requires exposure to wet, humid conditions (non-weather), working near moving mechanical parts, working in high, precarious places, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme heat (non-weather), exposure to vibration and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Obtain CUBIC Systems training within six months of hire. Valid driver's license in the State of Indiana.

Posting Details Information Working Title Student Technology Support Specialist (NKU Students) Department IT - Infrastructure and Operations Type of Work Study Federal, Institutional Building/Office Location AC - Kenneth R. Lucas Administrative Center Work Schedule Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer. Job Description Technical support of faculty, staff and students over the phone, chat, and in person. Primary Responsibilities * Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person. * Assists customers with training or computer problems, setup and install computer hardware and software. * Diagnose and solve problems with computers, printers, projectors, and document cameras. * Support labs and technology rich classrooms. * Provide technology training and instruction. * Need to understand how changes may affect the NKU network. Great customer service skills are a requirement. Qualifications General qualifications: Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required. * Prefer undergraduate status. * Physical qualifications: * Ability to lift up to 20 lbs. All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education High School Diploma Pay Rate $11.50/hr Posting Detail Information Requisition Number 20251897 Job Open Date 10/01/2025 Job Close Date Quick Link *********************************** Supplemental Questions