Technical Support Technician Jobs in Kings Mountain, NC

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Close to you anywhere in the World Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second. We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best. SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide. Hourly Rate: $26 - $29/hr What we will achieve together : Join our dynamic team as a Field Technician and play a crucial role in delivering top-notch support and solutions to our clients. This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company. Key Responsibilities : Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations Ensure proper operation of equipment by performing regular maintenance and repair activities Record detailed reports of all maintenance activities and repairs Gather and analyze data from environmental sensors Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training Perform quality assurance tests and inspections Follow safety procedures and regulations Perform pre- and post-job inspections of equipment Maintain accurate and up-to-date records of maintenance activities Troubleshoot and repair systems in accordance with manufacturer's service standards Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs Regular communication with administration and field service team Bring your competencies : High school diploma or equivalent; associate degree or technical certification preferred. Proven experience as a field technician or similar role. Strong technical knowledge in relevant industry equipment and software. Ability to read and interpret technical manuals and (electrical and hydraulic) schematics Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms). Excellent problem-solving skills and attention to detail. Strong communication skills for interacting with clients and team members. Ability to work independently and manage time effectively. Valid driver's license and a clean driving record. Willingness to travel frequently and work flexible hours. Physical ability to lift and carry heavy equipment. Familiarity with safety protocols and procedures. Basic computer skills, including proficiency in Microsoft Office Suite. Ability to maintain accurate records and documentation. Strong customer service orientation. Physical Requirements: Retail foodservice location that requires basic knowledge of the food and safety and food hygiene Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends) Repetitive lifting of up to 75 pounds Overview: Type of employment: Full time - Non-Exempt Must reside no more than 2 hours from the Minneapolis, MN area Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different state on project basis Why SEB Professional North America? Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits. Medical, Dental and Vision insurance - Generous Employer Contribution Competitive 401(K) program w/ 9% employer contribution On-site Gym Life insurance 12 Paid Holidays Other voluntary benefits and discounts programs Equal Employment Opportunity (EEO) SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.

The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. SUMMARY The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below). ESSENTIAL DUTIES AND RESPONSIBILITIES: * Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment. * Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. * Recommends or performs remedial actions to correct problems. * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints * Is a resource for other departments to request technical information and assistance regarding the assigned products. * Provides instruction and training to customers and dealer personnel when necessary * Travels to perform service calls on problem equipment that local dental service technicians could not repair. * Works on special projects as assigned. * Performs other duties and assignments as requested to support the technical service function Education and/or Experience * Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience. * Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus. * Direct customer interaction on the phone or in-person a plus. Additional Requirements Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available. Candidates must have or be able to obtain a valid passport for limited international travel Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at **************************

WHO WE ARE: Financial Independence Group (FIG) is one of the nation's largest Finance and Insurance Marketing Organizations (FMO & IMO) in the country, partnering with thousands of financial professionals in all 50 states. FIG seeks to expand the availability of financial products and services to financial professionals and ultimately the clients and families they serve. This is accomplished through robust product offerings, innovative marketing, and cutting-edge technology. Interested in learning more? Click here to find out what it's like to work at FIG. ABOUT THE TEAM: FIG's Tech Team is no ordinary “IT Team." Utilizing cutting edge technology to build proprietary software, our tech team is so deeply entrenched in the business, they understand the problems afoot. With a culture of transparency and collaboration, all areas of FIG work cohesively to deliver the ultimate solutions for our advisors and the families they help. FIG's Tech Team operates in a truly agile manner. In today's volatile and ever-changing environment, adapting to change and delivering quickly and securely is a must. Our tech team have a passion for change and our entire culture is driven off embracing that fact. We further encapsulate that by the way we work with our industry partners. We foster an environment of transparency and collaboration with those partners to be able to pinpoint industry problems that can be solved as one unit - removing the red tape that has fraught financial services for decades. JOB TITLE: HELP DESK TECHNICIAN JOB SUMMARY: The Help Desk Technician will be responsible for providing technical support to end-users, diagnosing and resolving software and hardware issues, and escalating complex problems to the appropriate resources. This role requires a strong commitment to delivering exceptional customer service, maintaining accurate incident documentation, and ensuring timely and efficient resolution of technical issues. This is a full-time, in-office position based in Cornelius, NC, with occasional on-call or after-hours support as needed. KEY RESPONSIBILITIES: • Respond promptly to helpdesk tickets, emails, and phone calls, ensuring timely resolution of issues. • Provide friendly, clear communication and professional support to non-technical users. • Offer remote troubleshooting support using remote desktop tools for employees working off-site or from home. • Assist with user account creation, password resets, and access permissions. • Install, configure, and maintain software and hardware components to ensure optimal system performance. • Set up and configure new hardware, including desktops, laptops, printers, and both PC and mac OS systems. • Help ensure that security protocols and antivirus software are up to date. • Develop and maintain detailed documentation of technical procedures, solutions, incidents and troubleshooting steps. • Provide basic training to staff on software usage, security practices, and troubleshooting common issues. • Oversee the management of IT assets and inventory, ensuring proper tracking and maintenance. • Work closely with other IT team members to resolve more complex technical issues. • Continuously update knowledge of new technologies, tools, and industry best practices to improve service and support. WHY YOU ARE THE RIGHT PERSON • Associate or bachelor's degree in information technology or a related field is preferred. • Proven experience as a Help Desk Technician or similar role • Excellent knowledge of Microsoft Windows and Office Suite, hardware and software installation, configuration, and troubleshooting. • Familiarity with networking protocols and concepts, including TCP/IP, DNS, DHCP, and VPN • Strong problem-solving and analytical skills • Good communication and interpersonal skills • Ability to work independently and as part of a team • Able to lift computer equipment and or standup desks up to 50lbs.

Reporting to the Director of Operations & Technology and consistent with the mission of Girls on the Run International, the Systems Support Specialist is responsible for training councils how to use technology systems, performing technical troubleshooting, and providing administrative support for the learning management system, RacePlanner, web sites, NetSuite, and the Intranet. This position is also responsible for new computer set up and determining the IT needs of HQ and subsidiary council employees. PRINCIPLE RESPONSIBILITIES: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. TECHNICAL SUPPORT: · Serve as the LMS Administrator for GOTR Learning Academy and subject matter expert for RacePlanner · Serve as primary contact for council web site CMS questions and NetSuite (non-accounting related) questions · Manage Intranet content and provide support to HQ users · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and screen sharing sessions · Collaborate with product development teams, participate in product testing, and provide feedback when necessary · Create and maintain the LMS governance document as new features are released · Contribute content to the tech support knowledge base · Act as moderator for Connect Learning Communities (LMS) and Podio group (RacePlanner) TRAINING: The following items relate to all software supported by the Systems Support Specialist · Stay informed about newest product releases, make recommendations about which releases are beneficial to the organization · Develop and deliver training for new product features · Recommend timeline for implementation of new product features · Schedule regular communications with councils featuring ways to use new and existing software tools · Deliver software new user and refresher trainings · Write/update training manuals and user guides · Identify super users from the field and leverage them to test new features, train other users LMS ADMINISTRATION · Upload and test learning content and other curricular materials to the LMS · Set up new learning events in the LMS and maintain training event listing · Maintain learning course catalog and training resources housed within the LMS · Manage user access to the system including the API between RacePlanner and Cornerstone, bulk user uploads/deactivations, and password resets · Work with VP of Programming and Director of Professional Development to create curriculum tracks and assign training · Work with VP of Quality & Evaluation to collect and analyze data to assess training completion rates and other pertinent training metrics for councils and GOTRI as needed · Manage regular internal LMS reporting for GOTRI staff ADMINISTRATIVE SUPPORT: · Identify business and technical needs of employees and make recommendations about software requirements · Order computers, peripheral equipment, and software · Coordinate set up of computers with IT Vendor · Manage phone system for HQ including connecting the patch panels and programming extensions · Prepare work spaces for new user IT needs GENERAL RESPONSIBILITIES: · Serve as a Girls on the Run role model, exhibiting GOTR core values and working to help achieve the GOTR mission · Develop positive relationships with council directors, volunteers, board members, community members and staff. · Any other duties deemed necessary by the Director of Operations & Technology Qualifications REQUIRED SKILLS: · Graduation from a two-year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role One year of IT customer service experience for a variety of computer systems Experience updating and supporting websites using website content management systems Excellent written and verbal communication skills required Ability to learn new software quickly Ability to work with users of all skill levels Enjoys problem solving Experience using Microsoft Office products Ability to develop and deliver technical training in a virtual environment PREFERRED SKILLS: · Familiarity with Cornerstone on Demand or another Learning Management System Knowledge of HTML code Experience with Camtasia or Movavi video software Experience with VOIP and analog phone systems Experience wiring patch panels Additional Information Hours of support are Monday through Friday from 8:30 am to 5: 30 pm with the ability to work longer hours during peak demand times. This position is located in the GOTRI office in Charlotte, NC.

We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships. Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Help Desk Technician to join the Team. Joining our team as a Help Desk Technician, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers. Duties: Reply to incoming calls from customers including products and service questions and general information. Refer to customer scripts when working through difficult situations. Follow and where possible improve departmental processes and company service standards. Ensure that all databases are kept up-to-date with progressing work and client details. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Qualifications: Previous work in a customer-facing position. High school diploma, G.E.D. or equivalent. Required Skills: Excellent customer service skills and attitude. Problem-solving skills. Proficient with office equipment. Attention to detail. Excellent written and verbal skills. Excellent interpersonal skills. Requirements: Knowledge of Office Suite preferred. Self-motivated and team-orientated. Previous customer service experience. Must have access to reliable transportation. Ability to work as a member of a team. Benefits: Competitive Pay. Career Development. Holidays: 25 days + bank holidays. Pension Scheme. Paid Time Off (PTO). 401(k) fixed contribution. Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

Description & Requirements Maximus is seeking a Help Desk Support Technician to provide expertise to a critical federal client. The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical liaison to project managers as needed. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. - Perform other duties as may be assigned by management. Project Specific Essential Duties and Responsibilities: - Diagnose, resolve, and follow up on issues relating to various user concerns - Provide remote support and resolve issues for users whom may be at remote offices or home office users - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository - Assist in troubleshooting advanced technical issues within the network and telecommunications environments - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations - Identify areas deserving attention in the technical support environment, and consult with management - Ensure tickets are accurately documented and resolved in a timely manner - Work within the team framework created by management and work with team members on assigned projects - Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues - Handles customer support requests that cannot be solved by Tier 1. - Forward support requests not resolved by Tier 2 as required by following established procedures. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts. Project Specific Background & Experience Required: - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies - Experience with and/or ability to use call center telephony equipment - Experience in customer support or call center support preferred - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) - Government experience preferred - Strong verbal and written communication skills - Strong analytical and problem-solving skills - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences - Highly detail-oriented, organized, timely, and customer service-oriented - Ability to work well independently and in a team setting - Adaptable, flexible and able to deal with ambiguity and change - Excellent oral and written communication and customer service skills - Excellent attention to detail and good analytical skills #techjobs EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.98 Maximum Salary $ 21.00

The Technical Support Specialist is an integral member of the Service & Fulfillment Operations team, functioning as a liaison between representatives and management, (management defined as Team Leader/ Manager) sharing ideas and best practices. This position resolves simple and some complex technical product issues to our clients' satisfaction, including but not limited to troubleshooting, and managing multiple issues from open to close. What you will do: Customer facing position managing Tier 1 to Tier 2 inquiries from customers through phone, email or chat requiring basic technical and product knowledge. Work directly with customers using screen share and remote sessions. Troubleshoot, replicate, and test components of systems using proven techniques for analysis and workarounds. Work with our case management systems, keeping track of your own support tickets and following through to completion. Work with Level II and Senior Specialists when customers are escalated or need additional information. Resolve issues through critical thought processes that directly correlates with the customer requests and needs. Provide basic product training & documentation to customers. Consistently meeting performance scorecard for CSAT, QA and Productivity measures. What we are looking for: More than 1 year of experience troubleshooting software, SaaS applications, or other technical systems Experience troubleshooting Windows OS, network and domain environments Strong understanding of structured data file types, SQL, API, scripting, or other back-end automation technologies Excellent customer service experience Strong written and verbal communication Strong technical aptitude, specifically with computers and software Ability to work independently and with a team in a fast-paced environment Experience prioritizing multiple daily tasks Positive and helpful attitude Self-motivated and driven to learn Preferred Experience, Qualifications and Skills A+ certification (or comparable certification, experience, training, or degree) History of exceptional customer service experience scores Familiar with accounts payable process or working with accounts payable software About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work . The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work . Who you are: A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you'll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401k Match up to 4% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance BrightDime Financial Wellness Tool, offered free to teammates WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Alpine Intel is dedicated to innovation across the property, auto, liability, and workers comp insurance fields - helping our customers reach peak performance throughout the policy life cycle. Through our operating brands we are respected as the industry leader for our scale and our track record of conducting expert, specialized, and accurate investigations. Headquartered in Charlotte, North Carolina, our team of experienced professionals provides high-quality solutions nationwide. Alpine Intel is looking for bright candidates with a passion for problem solving to join our growing team. Alpine Intel. Decide Right. We are currently seeking an Technical Support Specialist to join our growing team in Charlotte NC. Alpine Intel is seeking an IT Support Specialist to provide IT support in either our Charlotte, NC office. The candidate must be able to thrive in a fast paced, demanding work environment, as our call center is a critical part of the business. The IT technical Support Specialist will report directly to the IT Technical Support Supervisor. What Does Alpine Intel Offer You? Competitive Compensation Package A Diverse & Positive Work Environment Professional Development Employee Referral Bonus Medical, Vision, and Dental Insurance Coverage 401K with Match HSA and HRA (Employer contributions) Paid Parental Leave Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Tuition Reimbursement Paid Time Off and Holidays Minimum Requirements: College diploma or university degree in the field of computer science and/or 2 years equivalent work experience. Certifications in IT related fields such as CompTIA, Microsoft, etc. is preferred. Knowledge of basic computer hardware, including laptops, desktops, printers, switches, routers, access points, and headsets. Experience with ticketing systems such as Service Team, Team Dynamix, Etc.. Experience with desktop and server operating systems, including Windows, MacOS, iOS, Android. Extensive application support experience with Microsoft Office, Five9 Contact Center, Ring Central, PDF Software. Working knowledge of a range of diagnostic utilities to support a Windows, Meraki and iOS environment. Familiarity with the fundamental principles of ITIL. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Duties and Responsibilities: Install and configure: Setup computer hardware, software, cellular devices and peripheral equipment. Troubleshoot: Diagnose and fix software and hardware issues. Provide Support: Help Users with technical problems, including password issues, including in-person and remote support. Maintain: Perform regular system maintenance and updates. Test: Evaluate new technology and recommend solutions. Analyze: Review records and logs to identify trends and potential issues. Create accounts: Setup accounts for new users. Repair: Repair and replace equipment as needed. Deployment: Deploy pre-packaged software using distribution tools and processes as requested by end users. Provision: Provision devices for employees - laptops and mobile devices. Asset Management: Ensure all devices are entered into ITAM database and is up to date and maintained in the asset management tool. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install antivirus software and ensure virus definitions are up to date. Perform patch and vulnerability remediation. Provision laptops for new employees. Handle mobile device management responsibilities such as deployment and replacement. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure an incident has been adequately resolved. Develop help sheets and FAQ lists for end users. Contribute to technical knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Physical Requirements: Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. Noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. Will occasionally travel to field/site inspection locations and experience outdoor conditions. Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 50 pounds. To learn more about us visit ************************ Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

Growth at The Sharon at SouthPark, has created an immediate need for a Technical Support Specialist. The Technical Support Specialist plays a critical role in maintaining The Sharon's technology-driven aging services HIPAA compliant ecosystem, ensuring seamless operations across hardware, software, and network systems. This position combines technical expertise with a service-oriented mindset, providing tier 2 support to resolve complex issues, optimize system performance, and empower staff through training and guidance. You'll gain hands-on experience with enterprise-level tools (e.g., EHR integrations, HIPAA-compliant cloud, Entra, etc.). Join a close-knit team that values knowledge-sharing, innovation, and continuous improvement. Regular team huddles and quarterly workshops foster professional growth. Work with cutting-edge technologies, including Azure, Intune, Entra, and Sophos in a hybrid cloud environment. Enjoy work-life balance including flexible scheduling options and occasional remote work opportunities. Your contributions directly support The Sharon's mission, enabling staff to focus on meaningful work without technical barriers. We enrich the lives of those we serve by providing a nurturing environment that fosters joy, purpose, and well-being. The Sharon at SouthPark is a continuing care retirement community for senior residents located near the heart of SouthPark. We are a non-profit long-term care facility that offers independent living, assisted living, and skilled nursing care. At the Sharon at SouthPark our team member's number one responsibility is to deliver compassionate resident care every time! We believe by demonstrating our unifying principles of stewardship, unity, purpose, excellence in service, respect, and beauty this can be achieved daily. SUMMARY The Technical Support Specialist plays a critical role in maintaining The Sharon's technology-driven aging services HIPAA compliant ecosystem, ensuring seamless operations across hardware, software, and network systems. This position combines technical expertise with a service-oriented mindset, providing tier 2 support to resolve complex issues, optimize system performance, and empower staff through training and guidance. You'll gain hands-on experience with enterprise-level tools (e.g., EHR integrations, HIPAA-compliant cloud, Entra, etc.). ESSENTIAL DUTIES AND RESPONSIBLITIES include the following (other duties may be assigned): Technical Support & Troubleshooting (40%) Serve as the primary escalation point for tier 2 technical support, resolving hardware, software, and network issues for 100+ end users across departments. Diagnose and troubleshoot advanced challenges, including VPN connectivity, email configuration (Office 365), and application errors, minimizing downtime and ensuring productivity. Deliver hands-on assistance to staff on IT tools (e.g., Microsoft Suite, collaboration platforms) and cybersecurity protocols, fostering a culture of digital literacy. Systems & Network Administration (30%) Manage user lifecycle processes in Active Directory and Office 365, including account provisioning, permissions, and group policy configurations. Monitor network performance (LAN/WLAN), troubleshoot bottlenecks, and collaborate with vendors to maintain uptime and reliability. Execute software deployments, patches, and updates, ensuring compliance with licensing agreements and organizational standards. Security & Compliance (15%) Assist in implementing and enforce security protocols, including endpoint protection, firewall rules, and multi-factor authentication (MFA), to safeguard sensitive data. Assist in incident response activities, investigating potential threats and mitigating risks in alignment with IT policies and regulatory requirements. Equipment Management (10%) Configure and deploy desktops, laptops, mobile devices, and peripherals, maintaining an up-to-date inventory of 200+ IT assets. Coordinate hardware refresh cycles, perform upgrades, and recycle outdated equipment in compliance with data destruction policies. Project Support & Documentation (5%) Contribute to cross-functional IT initiatives, such as cloud migrations, VoIP rollouts, or ERP system enhancements. Maintain detailed documentation for system configurations, troubleshooting procedures, and user guides to ensure knowledge continuity. REQUIRED QUALIFICATIONS Education: Associate's degree in IT, Computer Science, or related field (Bachelor's preferred); equivalent experience accepted. Experience:2+ years in professional IT support roles, including: Advanced troubleshooting for Windows OS (10/11), Office 365, and TCP/IP networks. Managing Active Directory, Group Policy, Intune, Entra, and identity/access management. Configuring and maintaining enterprise-grade hardware/software. Technical Skills: Proficiency in PowerShell scripting (basic automation tasks). Familiarity with endpoint security tools (e.g., SentinelOne, Defender). Understanding of backup/disaster recovery processes. Soft Skills: Exceptional customer service: Patience, clarity, & empathy when assisting non-technical users. Proactive problem-solving: Ability to diagnose issues systematically & implement long-term solutions. Collaborative mindset: Thrives in team environments and builds trust across departments. PREFERRED QUALIFICATIONS Certifications: CompTIA A+/Network+, Microsoft 365 Certified, ITIL Foundation. Experience with MDM solutions (e.g., Intune,) and VoIP systems. Work Environment & Culture Collaborative Atmosphere: Join a close-knit team that values knowledge-sharing, innovation, and continuous improvement. Regular team huddles and quarterly workshops foster professional growth. Modern Tools: Work with cutting-edge technologies, including Azure, Intune, Entra, and Sophos in a hybrid cloud environment. Work-Life Balance: Flexible scheduling options and occasional remote work opportunities. Impact-Driven: Your contributions directly support The Sharon's mission, enabling staff to focus on meaningful work without technical barriers. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee is occasionally required to lift up to 30 lbs (e.g., workstations, servers), climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required on this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May work on a computer up to 8 hours in a day. ACCESS TO PROTECTED HEALTH INFORMATION The employee may have limited access to demographic and insurance information: Name, Address, city, state, zip code, telephone number, insurance carrier, social security number, date of birth and medical record number. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position is primarily based in a clean, well lit, climate-controlled office environment. The noise level is generally quiet to moderate. Subject to physical and emotional stress associated with an Information Technology role. While performing duties of this job, the employee may be exposed to inside environmental conditions, and on occasion, could be exposed to blood, other body fluids, and residents with communicable diseases. The Sharon at SouthPark is an Equal Employment Opportunity (EEO) employer. Taking care of our residents begins with taking care of our Employees.

SUMMARY: The Technical Support Specialist is responsible for troubleshooting technical issues directly with the customer and providing timely customer feedback on both a Pre-Sales and Post-Sales basis. DUTIES & RESPONSIBILITIES: The incumbent is responsible for maintaining direct contact with internal and external customers on various technical issues. The ability to explain complex technical issues to customers that may need to be more technologically literate is essential. Excellent written communication skills are required for accurate documentation of troubleshooting calls and creating technical documents for customers. Will be responsible for working with customers and distributors to document product failures accurately. Hardware and software will be tested daily to resolve customers' problems. Will be responsible for performing all other duties assigned. QUALIFICATIONS: * Strong technical troubleshooting skills. * Strong customer service skills. * The ability to work in a team environment with multiple activities. * Adaptable with the capability to multi-task EDUCATION AND/OR EXPERIENCE: * Associate's Degree in Electrical Engineering or Computer Science or equivalent work experience required. * CompTIA A+ and Network+ certifications are a huge plus * 1-3 years of customer service or technical support experience * Ability to understand and troubleshoot thermal transfer printer mechanical and electronic systems is necessary. * Knowledge of Windows Operating System and MS Office products: Word, PowerPoint, and Excel * Understanding basic computer networking concepts (TCP/IP, OSI model, etc.) * Experience with attaching peripherals (printers, scanners, etc), using multiple communication protocols (parallel, serial, USB, LAN) * Experience with a help desk ticketing system (Zendesk, ServiceNow, etc) and remote desktop applications is greatly desirable. * Experience in using test equipment such as protocol analyzers, multi-meters, and oscilloscopes as well as basic knowledge of electronics is a plus. * Attention to detail, punctuality and excellent customer service are requirements to be successful in this position. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At a minimum, the incumbent must be able to stand, walk, stoop, kneel, crouch, or crawl. Hand dexterity is necessary to feel surfaces, work in close areas with fingers and handle small objects. Must regularly lift and/or move objects up to 60 pounds and heavier items with assistance. Ability to communicate verbally and hear easily, focus on objects, and have good vision and color perception. TRAVEL REQUIREMENTS: None WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent must be able to come into the office at least 3 days out of the week to work in an office setting and may have the opportunity to work up to 2 days from home. Individuals may be expected to work in the warehouse to complete any other duties that may be assigned. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Katalyst. Katalyst is a premier technology solutions provider in the Carolina's. We provide technology services as well as market-leading technology products to serve the needs of our clients. These services include cybersecurity, modern infrastructure, and cloud solutions. Our goal is to help our clients go further, faster with technology while empowering people and organizations. Katalyst is looking to hire a motivated individual to join our company as a Help Desk Technician, Managed Services in Wilmington, NC. This role will be a blend of remote and onsite work (on average 50/50). As part of our technical team, you will provide proactive, technical expertise while focusing on customer loyalty and building long-term client relationships. You will work to deliver market-leading managed services using a proactive approach focused on the client's business and suggesting new and innovative ways to keep them succeeding with Katalyst solutions. As a Help Desk Technician, Managed Services you will help set the standard for delivering a great client experience and help build a world-class managed services practice. Responsibilities: * Install, configure, and maintain computer hardware, software, and peripheral devices. * Ensure the smooth functioning of all computer systems, networks, and related equipment. * Provide technical support to end-users, including troubleshooting hardware and software issues and resolving them promptly. * Manage and maintain an inventory of all IT hardware and software assets, ensuring proper documentation and tracking. * Assist in the procurement and deployment of new hardware and software as required. * Conduct regular software and security updates, ensuring all systems are up to date and protected against potential threats. * Manage user accounts, permissions, and access rights across various systems and applications. * Monitor and respond to IT support tickets and inquiries in a timely manner, providing accurate and effective solutions. * Assist with the setup and configuration of mobile devices, including phones and tablets. * Collaborate with vendors and service providers to resolve technical issues and ensure optimal performance. * Stay updated on emerging technologies and industry trends, making recommendations for improvements to enhance efficiency and productivity. * Coordinate with IT System Administrator regarding the maintenance of company servers. Qualifications: * Solid understanding of computer hardware, software, and networking principles. * Proficiency in troubleshooting hardware and software issues on Windows and iOS platforms. * Experience with mobile device management and configuration. * Strong knowledge of inventory management practices and tools. * Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users. * Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues efficiently. * Ability to prioritize tasks and manage time effectively, ensuring timely resolution of IT support tickets. * Experience with Microsoft Office (Outlook, Excel, Teams, etc.) * Basic Microsoft 365 and Azure certifications are strongly preferred. Location * Based in Wilmington, NC. This role will be a blend of remote and onsite work (on average 50/50). We embrace grit, humility, and curiosity - if you do too, and possess the qualifications we seek in an Engineer, Managed Services position, Katalyst may be a great place for you to thrive! Please reach out to our Career Development Manager at ********************** to apply for this position. We look forward to receiving and reviewing your application! Get to know our team! Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life. Position Summary: The IT Support Specialist will be responsible for providing front-line support to Warehouse IT Infrastructure and Greenworks Tools employees by addressing technical issues, maintaining equipment, and ensuring smooth operations of end-user systems. The role emphasizes hands-on troubleshooting, user support, and basic IT administration, focusing on maintaining high employee satisfaction and seamless IT operations. Essential Duties and Responsibilities: • Provide hands-on IT support for hardware devices, including desktops, laptops, tablets, printers, and scan guns. • Collaborate with vendors to support, troubleshoot, and maintain network equipment. • Diagnose and resolve hardware, software, and connectivity issues both on-site and remotely. • Monitor and manage workstation patching to ensure all systems are up-to-date and secure. • Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices. • Identify, remove, and protect systems from viruses, malware, and other security threats. • Train end users on IT systems, applications, and best practices to improve self-sufficiency. • Document troubleshooting processes and maintain records of IT equipment and support activities. • Travel occasionally to corporate headquarters or other locations as needed. • Actively participate in a global IT team to ensure seamless collaboration across time zones. • Performs other duties as assigned. Skills and Experience: • Strong attention to detail, with the ability to prioritize tasks and manage time effectively. • Excellent verbal and written communication skills, with a customer-focused approach. • Proven ability to work independently and collaboratively in a fast-paced environment. • Proficient in diagnosing and resolving issues in Windows, Android, Mac, iOS, and Microsoft Office environments. • Knowledge of network troubleshooting, including routers, switches, and Wi-Fi connectivity. • Familiarity with IT asset management tools and patch management systems. • Ability to operate a scissor lift (certification preferred). • ITIL Foundations Certification preferred, with a strong understanding of IT service management principles. • Previous experience providing IT support in a warehouse environment preferred Travel Requirements • Potential travel of up to 25% yearly to provide front-line support to various Greenworks NA Locations. Work Conditions • Sitting, standing, or walking for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. • Lifting and transporting of moderately heavy objects, such as computers and peripherals. • In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair. Required Education and Experience: • Associate Degree in Information Technology or a related field required; Technical Certifications (e.g., CompTIA A+, Network+, or equivalent) preferred. • Minimum of 3-5 years of experience in desktop and printer support, with a focus on providing exceptional end-user support. • ITIL Foundations Certificate • Scissor lift operations certification (preferred) Compensation and Benefits: Health, dental, and vision coverage Assistance with fertility treatment and adoption 401k company match plan Paid sick, personal, and vacation time Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

The Internal Help Desk Technician (Part-time 20 hrs/wk; Onsite In-Person) provides hardware and software support for in house users. The Internal Technician will organize and dispatch tickets to him/herself or other support teams as needed. The Internal Technician will work in conjunction with Managed Service Provider. Duties include troubleshooting and resolving application, desktop issues, and support for proprietary applications, mobile devices, and PCs in a Windows 10 environment. Most work will be done at the office through a provided computer, but some work must be performed at satellite locations located in York County. This position participates in Continuous Quality Improvement activities of the organization and the Performance Management System. Pay Range- $15.00 - $20.00 based on experience. Benefits: Fully funded health insurance Paid-Time Off Group Health /Life/Dental/Vision/Disability 403B Retirement Plan with 3% match 12 Paid Holidays Training and continuing education opportunities provided, including leadership development (Mission Statement) Affinity Health Center serves the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. (Vision Statement) Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities: Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Requirements: 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

About Us We are a leading distributor for furniture in the Long-term care market. We provide furniture that includes complete dining room, office, living, common area, and bedroom furniture across the Southeast, and parts of the Midwest. Energetic and passionate about providing the best care and service to our clients; we seek qualified candidates who share our vision, values and commitment to superior customer service Job Summary: The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: • Desktop, Laptop, and Monitor setup, deployment, repair, and troubleshooting • IT services training for new employees. • Phone email setup and training for new employees. • Basic networking skills and the ability to troubleshoot basic networking problems. • Leading special projects as assigned • Other duties as assigned Key Responsibilities: Allocation and Maintenance of IT Equipment IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. It is the IT Support Specialist's responsibility to issue this equipment, as well as diagnose and repair any malfunctions. Diagnose Hardware and Software Issues The IT Support Technician performs an initial diagnosis on any network or hardware issue, works to fix the issue or formulates a strategy to escalate the issue to a supervisor. Document and Maintain IT Inventory Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. The IT Support Technician keep track of these records and perform these maintenance routines. Review and Resolve IT Helpdesk Requests This is the customer service portion of the job. The IT Support Technician is the “face” of the helpdesk. If someone from another department needs IT, it is IT Support Technician who answer the call. This duty takes patience and good communication skills.Prioritize and Leads Special Projects This role is responsible for leading special projects from inception to realization including all supporting change management activities, training support and follow up, and ongoing maintenance of the project. An example of special project assignment is the deployment and realization of the value of the tablets for all communities. Escalate Issues as Necessary Some issues are more pressing than others. It is up to the IT Support Specialist to prioritize issues based on severity and immediacy and ask for help from the supervisor as needed. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Education and Experience: • High school diploma or equivalent, AA - Computer Science Degree. • At least six months of related experience required. Physical Requirements (Standard): • Light work - Ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. Travel/Hours: • Able to work full-time. • Travel to communities; some overnight travel required. Other Duties: IT services inventory, Media Setup and troubleshooting in conference rooms.

A blended role providing comprehensive IT technical support for the company and instructional training on 802.11 (WiFi) technology to clients. This position will spend approximately 75% of its time delivering IT support services and 25% teaching students on 802.11 technical topics in a classroom, vehicle, and scenario-based training environment. Travel may be required, with an estimated 25% or more of the time spent away from the office. Duties & Responsibilities: IT Support Services: - Provide PC-related issue resolution. - Maintain inventory and perform updates. - Manage network infrastructure, including routers, switches, firewalls, and load balancers. - Set-up and maintain an LDAP server for user accounts. - Set up and maintain Virtual Machine servers. - Ensure server room management (backups, updates, security patches). - Implement shared file storage solutions with user access controls. - Define and manage user permissions for file shares. - Support employee desktops and laptops (OS installation, updates, troubleshooting). Instructional Duties: - Teach clients on 802.11 technical topics (Kali/Linux, Kismet, Wireshark, Aircrack Suite, Packet Data Analysis). - Cover Applied Computers and Networking (Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, VPN Setup). - Design, develop, deliver, evaluate, and modify courses to meet student needs. - Collaborate with faculty, staff, students, and clients to design training programs. - Create and maintain standardized system images for student computers. Requirements - Secret Clearance Required - Top Secret Clearance Required - Military experience desired

at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 6 + months Location: Charlotte, NC 28202 Pay: $22.00 - $25.00 Hours: Standard business The IT Mobility Asset Management Depot Technician will play a key role in the hands-on configuration, asset tagging, troubleshooting and repair of mobility endpoint devices, including iPads, iPhones, tablets, and cellular phones, in a centralized depot environment. This position focuses on preparing devices for end-user deployment through imaging, configuring use cases, and ensuring compliance with organizational standards. The technician will utilize Mobile Device Management (MDM) platforms such as Workspace One and JAMF Pro to support device enrollment and management. This role requires attention to detail, adherence to documented processes, and collaboration with vendors and IT teams to maintain an accurate inventory of assets. What you'll do as the IT Mobility Asset Management Depot Technician: The requirements above below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment. Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration. Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency. Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools. Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies. Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards. Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary. Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages. Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership. Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal. Collaborate with IT teams and vendors to support hardware and software deployment projects. Perform other duties as assigned to support depot operations. Essential Functions: Plan and execute mobile device imaging and configuration tasks, adhering to change management processes. Maintain detailed records of device configurations, asset tags, and inventory movements. Ensure devices meet organizational security and compliance standards during setup and configuration. Communicate effectively with team members and leadership regarding task progress and potential issues. Provide user and project support for device-related inquiries and deployments. What you will bring to the team: Qualifications: Education: High school diploma or equivalent required; Associate degree or technical certification in IT-related field preferred. Experience: Entry-level to intermediate experience in IT hardware configuration, asset management, or mobility device support. Experience with Service Now platform. Hands-on experience with configuring Apple devices, tablets, or cellular phones is a plus. Familiarity with Mobile Device Management platforms (Workspace One and Jamf Pro strongly preferred). Skills: Ability to perform detailed, hands-on technical tasks such as asset tagging, imaging, and device setup. Basic troubleshooting skills for endpoint devices and network connectivity. Strong organizational skills and attention to detail for inventory tracking and reporting. Familiarity with ServiceNow or similar asset management software is a plus. Ability to work efficiently in a fast-paced, mass-production environment. Preferred: Experience with Active Directory, Apple DEP, Samsung Knox, or other MDM tools. Physical Requirements: Ability to lift and move equipment (up to 50 lbs.) and assist with the receipt, movement, and delivery of stock and pallets. Comfortable standing for extended periods during device configuration and inventory tasks. Work Environment: This role operates in a centralized imaging and depot center, collaborating with IT staff, vendors, and project teams. Contractors may be required to handle multiple tasks simultaneously and adapt to changing priorities. Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.