Technical Support Technician Jobs in Lake in the Hills, IL

AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. Located in our beautiful Woodridge, IL facility, and reporting to the Vice President of Information Technology, the Help Desk Technician will support and interact both in-person and via the phone with our customers and employees. You will guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Responsibilities: Serve as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found. Diagnose hardware, software, printing, and network connectivity issues and resolve as appropriate. Fields support calls, chat, email and/or other communication from users with inquiries about software and connectivity concerns. Install, configure, and maintain end user hardware, software, and peripherals. Physical setup of workstations and troubleshoot, multimedia conference room setups, and install additional IT equipment. Assist with documentation of Help Desk processes and contribute to internal facing IT projects. Qualifications: High School diploma or GED required. 1-2 years of experience in helpdesk and desktop support. WordPress experience preferred. Excellent written and verbal communication skills. Proficiency with Windows and Microsoft Office Suite (Excel, Word). Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns. Experience with helpdesk ticketing systems. Ability to work under pressure and in a high paced work environment. Windows Desktop Support, Active Directory, remote support tools and demonstrates a basic understanding of networking and server environments.

Meeting Room Specialist is currently required to work for global enterprise grade customers. Manage the Audio Video devices and catalog build up You should like working in a customer facing environment and be prepared to travel. Work Experience: 5-8 Years Meeting Room Specialist to have the following experience: Expert-level experience on Cisco WebEx Cloud services or Zoom Video Services such as Meetings, Events Expert-level experience on WebEx hybrid setup (call, calendar, directory, WebEx edge for devices, WebEx Video mesh) Expert-level experience in WebEx control hub administration, Workspaces and WebEx Teams, Cloud Video interoperability Experience on Cisco Telepresence portfolio including Cisco meeting Server, TMS Experience on Cisco Video endpoints such as WebEx room kit Experience on Poly or Crestron or Yealink Video endpoints Experience on Monitoring tool such as IR Prognosis, Vyopta, Nectar etc. Experience with scripting languages such as Python, PowerShell, JavaScript etc. Proficient with protocols like SIP, H323, RTP, SAML etc. Good understanding of Certificates, DNS, AD, Rest APIs Education & Certification: Minimum bachelor's degree preferably in Computer Science or Information Systems. Cisco DevNet Certifications (Preferred) Cisco CCNP Collaboration (Preferred) Key Responsibilities: To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases. To maintain high login Efficiency (Availability) for customers. To provide level 1 remote desktop support to resolve tickets / provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists / route problems to 2nd and 3rd level IT support staff as the case be. Work on value adding activities such Knowledge base update & self-development.

Job Opportunity: Technical Support Specialist Department: Information Technology Overview: We are working with a leading professional services firm to help them find a Technical Support Specialist. This role offers a unique opportunity to work with high-profile, high-touch end-users, providing them with essential desktop and mobile hardware/software support. The successful candidate will be the primary IT contact for top-tier clients, ensuring excellent service delivery and a smooth user experience across all technical platforms. This role requires strong customer service skills, empathy, and effective communication to ensure prompt issue resolution. The ability to maintain composure in high-pressure situations, foster trust, and build relationships with clients will be essential to your success in this role. Key Responsibilities: Assist users in resolving hardware, software, and network-related issues efficiently through personalized support techniques. Provide end-user support for desktops, laptops, mobile devices, and office setups, including imaging, post-image configurations, and preventative maintenance. Troubleshoot and support software applications, ensuring installations, configurations, updates, and maintenance are completed smoothly. Support third-party applications and collaborate with vendors for troubleshooting and resolution. Identify inefficiencies in IT processes and suggest improvements using tools like PowerAutomate, PowerShell, and PowerApps to enhance support and team collaboration. Maintain accurate asset records for hardware and software, managing inventory, and coordinating hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets and base units. Assist with projects like hardware/software upgrades, office moves, and special events. Manage hardware warranty claims and repair facilitation with third-party vendors. Document and track user requests and incidents using an IT Service Management System. Compensation & Benefits: Salary Range: $75,000 - $85,000 (location-specific) The compensation package also includes eligibility for bonuses and a comprehensive benefits program. More details are available upon request. Who We're Looking For: Education: Bachelor's degree or equivalent experience. Experience: At least 2 years of hands-on experience providing exceptional user support in a fast-paced, high-performance environment. Practical experience with supporting and troubleshooting applications such as Zoom, Intune, Okta, ProofPoint, Microsoft O365 suite (Outlook, Word, PowerPoint, SharePoint, Teams), and Citrix. Experience supporting Windows 10/11-based computers and mobile device management (MDM) solutions for iOS and Android. Proven track record of working with vendors on support cases and managing hardware/software assets. Preferred Experience: Experience in professional services or law firm environments. Certifications such as A+, ITIL, and Microsoft Office Application certifications. Experience with scripting in PowerAutomate, PowerShell, and Python. Knowledge of RPA tools, Microsoft Graph, and PowerApps. Familiarity with AI prompt engineering, optimizing interactions with AI tools. Skills & Attributes: Strong organizational skills and excellent attention to detail. Excellent judgment and the ability to make informed decisions. Strong interpersonal communication and relationship-building skills. Solid problem-solving and analytical abilities. Ability to work effectively with others in a collaborative environment. Capable of maintaining confidentiality and handling sensitive information. Ability to manage multiple projects with competing priorities and deadlines. If you're an experienced Technical Support Specialist looking to make an impact in a fast-paced, client-focused environment, we encourage you to apply for this exciting opportunity.

Greetings from Photon!! Who are we? Photon has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check ***************************** Designation: IT Support Location: Buffalo Grove, IL 60089 Job Type: Fulltime/Onsite Responsibilities: • Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other IT peripherals • Provide support for the company's phone system & Print devices. • Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees • Maintain a current hardware and software inventory for all systems • Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally • As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware's. • Provide end-user support for all company applications and technology assets • Achieve timely resolution of all issues • Assist with training of users on systems / processes • Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency • Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times • Assess, debug and resolve hardware/technical problems associated with laptops • Support MD's home IT Infra in US locations • Managing and Checking the Bandwidth of ISP's of all US offices locations daily. • As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware's. • Evaluating the best solutions and cost optimizing solutions for the IT Projects. • New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs • Provide office guests with a hospitable experience • Asset Management: Managing Assets and Maintaining records • FedEx - Domestic and international shipping of all IT Assets, Documents • Photon Guest house - Managing and Maintaining of Company/Directors owned/Rented Guest houses. • Assisting bosses (CEO and CTO) on their requirements. • Flexible with their schedules • Support during weekends/holidays when there is a business requirement • Flexible to Travel to other Locations when there is business requirement Qualifications: • Associates or Technical degree or equivalent work experience required. Certifications are a benefit. • Minimum of 2-3 years of experience with Windows Administration and Desktop Support • Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365. • Proficient in video conferencing setups and maintenance • Ability to interpret, analyze, troubleshoot and resolve technical problems • Strong written and verbal communication skills and interpersonal skills are essential • Demonstrated ability to handle and maintain extremely confidential information required • Ability to work in a fast pace environment • Flexible with work locations across the US. • Work on customer sites as a lead or support specialist. For 6 months to a year. If required. • Physically able to ship and if need be, deliver assets to end users and customers to their locations in the nearby. • Have a mode of transportation. • Ability to strategize and plan vendors with new office deployments. • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) • Excellent written and verbal communication skills • Ability to multi-task, organize, and prioritize work

Title: Help Desk Technician Department: Information Technology Classification: Non-Exempt Who We Are: Old Republic International Corporation (ORI), which traces its beginning to 1923, is a Fortune 500 company and one of the nation's 50 largest shareholder-owned insurance organizations. Our subsidiaries actively market, underwrite and provide risk management services for a wide variety of coverages, mostly in the general and title insurance fields. Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders, shareholders and other important stakeholders place in us. Position Overview: We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This role offers an excellent opportunity to develop technical skills in a supportive and growth- oriented environment. Essential Job Functions: Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system. Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive. Diagnose and troubleshoot software and hardware issues, ensuring problems are resolved efficiently and effectively. Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed, while maintaining ownership of the issue until resolution. Assist in the setup, configuration, and maintenance of M365 accounts, including user permissions, email distribution lists, and security settings. Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues. Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing. Follow established processes and procedures for incident management, problem resolution, and service request fulfillment. Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction. Additional job functions will be necessary for the success of this role. Qualifications: Associate degree or equivalent professional training and/or experience. Prefer technical training in skills applicable to job duties. 3+ years of Technical Support experience; preference for experience with our standard hardware and software systems. Excellent verbal and written communication skills. Ability to prioritize multiple high-priority tasks in a fast-paced environment. Experience troubleshooting both remotely and within an office environment. Must have experience working with Windows 10 and Virtual Desktops (VMWare preferred). Must have experience with imagining and rebuilds (vSphere / View Admin preferred). Must be familiar with HP Printers that are networked, Canon Copiers, and Xerox copiers. Must be able to understand and utilize advanced features of Microsoft 2016 Word, Excel, Access and Outlook. Familiarity with supporting multiple browsers (Chrome, Edge, IE 11). You're a team player with excellent collaboration skills and relationship building skills. Exposure to working with Executives is a plus. ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The American College of Chest Physicians (CHEST) is a nonprofit organization whose mission is to champion the prevention, diagnosis, and treatment of chest diseases through education, communication and research. CHEST is based in Glenview, IL.We are currently seeking a Temporary Part-Time Independent Contractor Technical Support Specialist. The end date of this contract is set for mid-to-late December 2025. The individual in this position must be able to work onsite at our headquarters building in Glenview, IL. The individual in this position must be able to work onsite at our headquarters building in Glenview, IL. Position Purpose: To provide A/V support and technical assistance for the Live Learning courses that happen in our Training Center. Work Schedule: The days and hours for this position will vary from week to week, to accommodate our Live Learning course schedule. The schedule is already set for the remainder of the year, and it will be shared with the individual who is hired for the position. All applicants should be aware that the workdays will include Mondays, Tuesdays, Thursdays, Fridays and periodic Saturdays. Responsibilities: · Technical assistance with lectures and presentations in auditorium and break-out session training rooms · Timely Tier 1 Software configuration & troubleshooting: OS (MacOS X, iOS, Windows 10), Microsoft PowerPoint, Audience Response System (ARS), and A/V equipment · Monitoring and Troubleshooting Hardware - Tier 1 for: Computers, Tablets, Presentation Remotes, Mics, ARS equipment, and A/V equipment · Learn and operate ARS (Audience Response System) software as needed · Front desk coverage as needed · Other IT tasks as needed The pay for this position is $25 per hour. CHEST considers factors such as, but not limited to, the scope and responsibilities of the position, key skills, and market and organizational considerations when setting the hourly pay for our temporary independent contractor positions.

Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD. This event is designed to help you: Unlock career opportunities and get on the radar of DoD recruiters Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations Connect with your peers and build a strong, supportive network of cybersecurity professionals Competition details: When: June 14, 2025 Where: Virtual Duration: 8 hours (11am - 7pm ET) Cost: Free Early application deadline: May 6, 2025 Total prize pool: $15,000 Experience required: All levels of cybersecurity are welcome Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security About you: You must be a U.S. Citizen or a permanent resident with a valid Green Card. You must be over the age of 18. Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.

The IT Support Analyst II is vital in delivering superior technical support within a law firm environment, providing consultative and responsive service to attorneys and staff. This role ensures the seamless operation of office and personal computing technology, enhancing the firm's ability to serve its clients. The ideal candidate is a detail-oriented professional with strong problem-solving skills, excellent communication abilities, and a customer-first mindset. In addition to resolving technical issues, the IT Support Analyst II will serve as a key resource for user education and continuous service improvement. Duties and Responsibilities The following are the key responsibilities of the IT Support Analyst II position: Deliver phone and deskside support for various desktop, server, and network issues, managing incidents from initial report to resolution. Accurately log and document all support activities in the Incident Tracking system, ensuring timely updates and clear communication with end users. Troubleshoot and resolve technical problems, including software installations, hardware upgrades, application configurations, and mobile device setups. Provide tailored IT training and education during interactions or attorneys and staff. Provide technical and logistical support for audio/video conferencing and other technology-related meeting needs Maintain the operational availability of all technological resources, including, but not limited to: Workstations (Laptops, desktops) Printers Data Communication equipment Audio-visual equipment The IT Support Analyst II is a technical support provider, leader, and problem-solver. They perform as a first-level/second-level technical resource to customers, guiding them through their technical issues. They also function as an escalation resource for other members of the Technology Department, stepping in when complex problems arise. Participate in research and testing new applications and projects related to firm-wide implementations. Evaluate and analyze incident trends to identify opportunities for process improvements and proactively prevent future issues Participate in continuous improvement initiatives and surface ideas to raise service quality. Regularly conduct office visits and conference room checks to ensure all equipment is operational and meets quality standards. Manage tickets within the Service Desk Plus system, ensuring updates every three days and adherence to a 1-hour SLA response time. Maintain tickets, tasks, and projects within the Service Desk Plus ticketing system Assist with conference setup and take down for Executive or large meetings. Support new hire setup, including, device configuration, and deployment, as well as retrieval and management of equipment for departing employees. Assist with device imaging as requested. Collaborate with Managed Service Providers (MSPs) on escalated incidents and service requests. Continuously contribute to and update the internal knowledge base, ensuring current and accurate documentation. Assist with conference setups, particularly for executive or high-profile meetings. Perform other duties as needed/requested. Education and Experience Microsoft MCP certification desired; CompTIA A+ or Network+ certifications preferred. Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent professional experience (5-7 years). Extensive experience with Windows 10, Microsoft Office 365, and Dell & HP workstations. Familiarity with ITIL-based Incident Management and Service Desk frameworks, with experience meeting strict Service Level Agreements (SLAs). Experience working in a team-oriented, collaborative environment. Previous experience in legal or professional services environments is highly beneficial. Knowledge of Incident Management Knowledge, Skills, and Abilities The responsibilities listed below are representative but need to be more inclusive of the knowledge, skill, and ability necessary to perform the essential duties of this position satisfactorily and successfully. Exceptional customer service skills, with a consultative approach to resolving technical issues. Excellent analytical and critical thinking skills and ability to manage multiple assignments simultaneously while meeting deadlines and quality standards. Ability to prioritize and handle multiple tasks effectively in a fast-paced environment. Must be an initiative-taking achiever who benefits from providing excellent customer service. Ability to absorb and retain information quickly. Strong problem-solving abilities with a keen attention to detail. Capable of lifting and moving equipment up to 50 lbs. and traveling as required. Personal Attributes Positive, solution-oriented attitude with a strong commitment to providing excellent customer service. Proactive and driven, consistently demonstrating initiative in resolving issues and improving processes. Empathetic and patient in addressing user concerns, always ensuring a professional and courteous demeanor. Highly adaptable, able to absorb new information quickly and apply it effectively.

Our client, in the manufacturing industry, located in Glenview, IL; is looking for a Teams/Exchange Technical Support Specialist. This role will be a 6-9 month Contract position. The pay for this role will be up to $30/hour and will be a Hybrid opportunity (4-5 days a week onsite). The Technical Support Specialist will be responsible for troubleshooting issues between Microsoft Teams and Microsoft Exchange for the company's end users. Position Info - Day to day responsibilities/understanding of the project this person is being hired on to do Working in a support queue providing level 2 and 3 support receiving escalated tickets from service desk Review requests (example. add move changes where teams don't have permissions, assist with creating a new team, troubleshoot voice call quality, troubleshooting email issues, etc.) Sharepoint and Power Platform are nice to haves Supporting up to 40,000 end users PowerShell would be great, but there would be training provided on this Ability to run scripts (not create scripts, just run them) most things will be in web interface and 3rd party reporting tool 3-5 Must-Have Skills/Qualifications (what's the minimum requirement our candidate should have?) Team's Exchange technical support experience (familiarity with suite of Microsoft applications) Have been a part of an environment providing support for end users Have been a point of escalation from the service desk team Local to Glenview area (onsite 4-5 days a week) Familiar with working in a ticketing queue

PowerStop is a leading force in the automotive aftermarket brake industry. Joining PowerStop means becoming part of a company that is transforming the industry landscape. We invite you to become an essential member of our rapidly growing brand, where you will have the opportunity to make a significant contribution to our team's success. We are always looking for enthusiastic, achievement-driven individuals who have the passion and motivation to help us reach our goals. We especially value candidates who share a love for automobiles and a desire to understand the industry better. As an IT Service Desk Level 2 IT team member, you will collaborate with the IT team to address user and system submitted tickets for resolution. In this role, you will provide customer service and technical support while troubleshooting hardware and software issues. Your primary responsibility will be to ensure that all IT-related problems are resolved promptly and efficiently, maintaining a high level of customer satisfaction. This is an excellent opportunity for individuals with an IT background who wish to learn and grow. Please note that this position is 100% onsite, with the primary location of Hodgkins IL, reflecting the current demands of our industry. Essential Functions: Ability to listen first and then respond, often explaining and translating technical solutions to non-technical users. Work with helpdesk peers to triage and resolve incoming calls, walkups, messages, and emails regarding IT issues and queries from internal staff (onsite, two remote offices, and remote users). Deep Active Directory knowledge. Creating and maintaining user accounts, executing password resets, creating distribution Lists, in in-depth knowledge of user provisioning. Assist in identifying and troubleshooting network-related issues and requests. Proficiency in Microsoft Office 365 Suite applications. Complete special projects and tasks assigned by management. Maintain in-depth knowledge and understanding of technologies, hosted apps, & services. Assist in standardizing undocumented processes, knowledge base, and best practice guides. Communicate highly technical information to both technical and non-technical users. Provide advanced technical support to applications and managed workstations. Assume role as a liaison between product vendor support and hosted clients. Instill client confidence in infrastructure, processes, and personnel. Actively participate in client relationships and trust building. Provide on-call after-hours support on a rotating schedule. Innate desire to continually learn and grow, as well as eagerly share knowledge. The ability to focus and organize work effectively in a high-energy, dynamic environment. Updated the IT team on progress, the current status, and solutions for ongoing technical issues. Exemplary customer service and interpersonal skills. Ability to manage multiple tasks and projects. Additional Duties & Responsibilities: Maintaining an asset database. Meet Service Level Agreements (SLAs) defined by the organization. Troubleshooting IT-related problems, from software to hardware, such as laptops, PCs, iPads, and printers. Troubleshoot basic end-user network connectivity issues, including LAN, WAN, and VPN. Thorough troubleshooting and information gathering prior to escalating issues. Work with upper-level staff to identify improvements or issues with current OS images. Escalate unresolved calls to appropriate internal staff or third-party vendors. Publishing support documentation to assist staff with requests for information and provide staff training if required. Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Log all work (project-related and support-related related in the ticketing system. Other duties as assigned by the Technology Service department leadership Position Requirements: Computer Science or related certificates preferred. ITIL and/or Network+ is desired. 3-5 years of previous IT Help Desk. Excellent communication, time management, decision making, presentation, and organizational skills. Must be flexible/available to work staggered shifts, after hours, weekend support, and holidays as needed. Must be able to travel between four locations (Hodgkins, Bedford Park, Burr Ridge, Forest Park). Bilingual (English and Spanish) preferred. Technical Requirements: Strong knowledge of Microsoft cloud-based applications (SharePoint, Exchange, Intune, and Entra). Firm understanding of Microsoft Office suite (Word, Excel, PowerPoint, Project, OneDrive, Outlook, etc.) Deep understanding of Active Directory and Azure Active Directory. Support of various browsers, Microsoft Internet Explorer 11, Chrome, Edge, etc. Proficiency with appropriately handling spam, malware, and third-party email security applications. Familiarity with TeamViewer. Able to facilitate PC refreshes (Windows 10 to Windows 11). Expert in Windows 11 and MacOS. Knowledge of Adobe products and mobile/tablet devices. Experience supporting handheld (Zebra) scanners and label printers Salary Statement: The pay range for this position is $50,000 - $75,000 per year, representing the potential compensation at the time of posting. Placement within this range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, travel requirements, and business or organizational needs. Eligible employees will also receive a comprehensive benefits package including paid time off, holiday pay, medical/dental/vision insurance, life insurance, short-term & long-term disability coverage, parental leave, and a 401(k) plan. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin

Job Title: Senior Technical Support Specialist (Contract) Contract Duration: 3-6 months Schedule: Full-time, 40 hours/week A dynamic and growing team is seeking an experienced Senior Technical Support Specialist to join on a short-term contract basis. This role is ideal for someone with a strong background in hybrid IT environments, who can dive into cloud and on-premise systems with confidence, provide high-level support to users, and ensure operational excellence across platforms. You'll be responsible for ensuring system reliability, supporting end users, overseeing hardware procurement, and leading technical initiatives, especially those involving Microsoft Azure and cloud-based tools. A hands-on, solutions-oriented mindset and the ability to work independently are key to success in this role. What You'll Do: Provide expert-level support for a hybrid IT environment, including cloud services and local infrastructure. Act as the go-to person for escalated technical issues across hardware, software, networking, and cloud services. Oversee and maintain secure, scalable Azure cloud environments and virtual networks. Coordinate device procurement and manage the full lifecycle of laptops, desktops, and mobile equipment. Deliver clear and effective user support and training, especially for Tier 2/3 technical challenges. Champion best practices for security, system updates, and compliance standards. Maintain backup and disaster recovery plans, and ensure they are tested and operational. Document processes and drive improvements in IT workflows. Partner with vendors and service providers to ensure timely and cost-effective solutions. Contribute to information security protocols and alignment with compliance frameworks. Ideal Background: 5+ years of experience in IT support, with at least 3 years working directly with cloud-based platforms like Azure. Proficiency with Office 365, Windows/Linux environments, and virtualized systems. Comfortable with scripting and automation (PowerShell, Python, etc.). Strong communication skills - capable of translating technical speak for non-technical audiences. Previous experience with backup systems, endpoint management, and network troubleshooting. Certifications in Azure administration, cloud security, or ITIL are a plus. Hourly Rate: $38-$40/hour, based on experience

This person will provide support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Compensation: $24/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: IT Support Technician - CW Duration: 6 months (with potential for contract-to-hire) Pay Rate: $23.00-$26.00 per hour, based on experience Schedule: Monday to Friday, 8:00 AM to 5:00 PM (100% Onsite) Job Summary: A leading organization is seeking an experienced IT Support Technician to provide critical technical support at their Batavia, IL site and remotely for warehouse facilities nationwide. This position involves a mix of IT support and hardware support, ensuring smooth operations of IT systems, devices, and services across multiple locations. The ideal candidate will have excellent customer service skills and experience in warehouse technology (though not required). This role is essential to maintaining the functionality of critical systems and providing support to end-users. Major Duties & Responsibilities: Provide support for all PC, network, and server hardware/software applications, including but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, Cisco Network Hardware, RF Equipment, and various end-user applications. Troubleshoot technical issues and assist in product evaluations, selection, and deployment. Set up, deploy, and provide support for mobile devices. Monitor on-site IS systems, including backups, UPS, and server/network equipment. Provide remote support for other facilities and associates as needed. Support and configure warehouse devices (printers, RF units, terminals, etc.). Engage with external vendors for support and services. Conduct end-user training and learning sessions. Assist in technology planning, budgeting, and process improvement initiatives. Maintain spare inventory and manage electronic waste. Perform other duties as assigned. Skills & Experience: Required: 1-2 years of experience in IT support or helpdesk roles. Strong troubleshooting skills and the ability to multitask in a fast-paced environment. Outstanding customer service skills. Ability to work independently, prioritize multiple support requests, and adapt to changing environments. Knowledge of Lotus Notes and LanDesk technologies. Ability to travel up to 15% domestically and occasionally internationally. Ability to lift and carry objects (up to 60 lbs). Desired: Previous experience in warehouse technology is ideal, but not mandatory. An associate degree or technical school certification in a related field is preferred. Environmental Working Conditions & Physical Effort: The position typically works in an office environment with adequate lighting, ventilation, and a normal temperature/noise level. Work assignments are diversified, requiring troubleshooting and the ability to develop new alternatives to resolve problems. May require travel (10-15%) domestically and occasionally internationally. Minimal physical effort is required, though some walking, standing, bending, reaching, and occasional lifting may be necessary (up to 60 lbs). Education & Certification Requirements: Required: High school diploma. Preferred: Associate degree or certification from a technical school in IT or a related field. How You Will Thrive: You will be integral in supporting IT infrastructure, ensuring seamless operations and troubleshooting IT and hardware issues in real time. By working closely with Technical Troubleshooting internal teams and external vendors, you'll contribute to the success and efficiency of both local and remote operations. Interested candidates are encouraged to apply for this exciting opportunity to join a dynamic team and help support ongoing IT initiatives.

Role: Desktop Support Rockford IL - Onsite from Day 1 Complete Location: 1354 Clifford Avenue, Rockford IL Role Description: ? Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. ? Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. ? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. ? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. ? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. ? Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations ? Provide onsite and remote technical assistance to End Users. ? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. ? Respond to end-user requests for updates on ticket status and promptly follow up as needed. ? Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s) ? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) ? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. ? Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support ? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. ? Good understanding of O365 and related support activities ? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall ? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool ? Experience of working within SLAs and ITIL processes ? Effective written and verbal communication skills ? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors. ? Experience (Years): 6-8 Thanks & Regards, Kartik

Job Summary: The role involves supporting card payment systems, with a focus on transaction processing and client coordination. The candidate should have a foundational understanding of card lifecycle processes and standards, along with strong technical and communication skills. Key Responsibilities: Support card functionalities including authorization, clearing, settlement, disputes, chargebacks, and pre-auth processes. Work closely with clients and manage production support activities. Write SQL queries and use basic UNIX commands for troubleshooting and analysis. Communicate effectively with internal and external stakeholders. Use Excel, PowerPoint, and basic data visualization tools for reporting and presentation.

IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. They sometimes specialize in different desktop operating systems. Qualifications: 1-4 years of experience Experience with hardware and software support Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Onsite Technical Support Engineer Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence). Why Options? •Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia. •Continuous career development opportunities: We provide professional skills development and technical training. •The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking. •Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits. The Role As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client's technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Chicago. Typical Job duties would include: On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems. System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date. Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client. System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment. Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement. We're looking for someone who has technical proficiency in: Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting. Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly. Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams. Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations. Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required. We're also looking for candidates with: Strong research, writing and communication skills. Exceptional organisational skills and strong attention to detail. Desire to travel and see the world. Ability to work independently and manage your own projects in a professional manner. A passion for innovation and the financial technology sector. Project management skills and proven ability to manage own workload. Certifications: CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required. Apply Now! If you're a driven support engineer ready to take on an exciting role in financial technology, please submit your resume and cover letter. We ask that CVs are a maximum of two pages. The covering letter must detail the role you are applying to, along with your availability. We look forward to reviewing your application and discussing how you can make an impact at Options Technology!

About the company: The Company is a global leader in financial technology managed services and IT infrastructure products, providing IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems. We are looking for talented individuals to join their team and contribute to their continued growth and success. With a strong commitment to technological innovation, we empower our clients to make informed investment decisions and optimize their trading strategies. As an on-site engineer within the wider team, you will play a critical role in supporting our clients' operations and ensuring the smooth functioning of our technology infrastructure. Working for our client will give you first hand access to world class technologists, leading-edge financial technology, exciting new applications, and bespoke software products. Position: On-Site Engineer Location: Chicago, IL Training and Onboarding takes place in their global HQ in Ireland Role Outline: We are seeking a highly skilled and motivated On-Site Engineer to join our team. In this role, you will be responsible for providing technical support and maintenance for our cutting-edge systems at a financial services client located in Chicago, IL You will collaborate closely with both internal teams and the client's technical staff to ensure the efficient operation of our technology solutions and address any technical issues that may arise. Responsibilities: On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options systems. System Monitoring and Maintenance: Monitor the health and performance of client systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including both hardware and software updates combined with configuration changes, to keep systems up to date. Troubleshooting and Issue Resolution: Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. System Enhancements and Upgrades: Collaborate with the wider Options team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment. Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the Options platform. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement. Requirements: Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly. Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams. Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations. Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required. Bachelor's Degree: A degree in Computer Science, Engineering, or a related field is preferred but not mandatory.

Who Are We? Prolaio believes that continuous learning and collaboration can make the difference in how heart care can be administered. So, we are creating smarter ways to address heart disease and heart risks, by integrating a connected platform, enabled by smart data science to help patients access the care and attention that will inform better treatments and outcomes. We envision a future where care teams and hospitals can be more effective, the health care system can be more efficient, and patients have a better care experience and more fulfilling lives. This is precision cardiology, and we know it's within reach. What Will You Do? The Overview The Technical Support Engineer - Telehealth Operations will oversee the day-to-day technology and operations of our patient management (tele-health) services, with a strong emphasis on technical troubleshooting, resolving patient issues, and improving the overall telehealth experience. This is a dynamic role that combines leadership responsibilities with hands-on technical work. The ideal candidate will have a background in product support, customer service, strong technical skills, interfacing with patients, clients and a willingness to dive into the details to ensure high-quality patient care. This role reports to the Chief Privacy Officer working on the Operations Team and working very closely with our Engineering and Clinical Teams. This is a hybrid role based in our Chicago office. The Specifics Spend approximately 80% of the time identifying, troubleshooting, and resolving technical issues related to tele-health technology, including software, hardware, sensor, and connectivity problems. Act as a primary point of contact for patients/sites/clinicians experiencing technical difficulties, providing clear and compassionate support to resolve their issues. Collaborate with product, engineering, clinical teams, and third-party vendors to address and resolve technical bugs and optimize workflows. Monitor and analyze tele-health service metrics to identify trends, areas for improvement, and potential technical issues before they impact patient care. Develop and implement standard operating procedures (SOPs) and best practices for tele-health operations, with a focus on technical troubleshooting and patient support. Train and mentor clinical staff/external users on the use of tele-health technologies and troubleshooting techniques, ensuring they are equipped to handle common technical issues. Maintain detailed documentation of technical issues, resolutions, and patient interactions to inform continuous improvement efforts. Work closely with product development and engineering teams to provide feedback on tele-health technology performance and suggest enhancements. Ensure compliance with regulatory requirements, privacy standards, and best practices for tele-health and patient data security. Why Prolaio? You will join in the fight against cardiovascular diseases with the goal of extending and/or saving the lives of our patients while also being at the forefront of changing the healthcare industry through technology. You will be part of an organization doing something that's never been done before. You will join a growing team, have a substantial impact on our daily and future operations with the opportunity to continuously learn and grow You will join a team of collaborative, curious, and committed individuals focused on the collective good, inclusiveness, scientific excellence, and advancing digital health for cardiology. Who You Are? Experience and Education Bachelor's degree; preferably in a technical field such as information technology or related discipline. 3-5 years of experience in customer service/support roles with technical troubleshooting (Tier 2 / 3 support). Experience working in a dynamic start-up environment Experience working directly with customers/patients of all types. Technical Skills and Practice Demonstrated technical troubleshooting skills, with the ability to diagnose and resolve software, hardware, medical devices, and connectivity issues. Experience interacting directly with patients, with excellent communication skills and a patient-centric approach. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong problem-solving skills and a detail-oriented mindset with a passion for getting into the technical details. Familiarity with industry standards and regulatory requirements related to telehealth and patient data security. Demonstrated ability to manage and support a team while also performing hands-on technical tasks. Additional Qualifications (Nice to Haves) Experience with Zendesk (or similar ticketing systems), BLE (Strong Preference), electronic health records (EHR), or other healthcare-related technologies. Certification in IT support or relevant technical fields (e.g., CompTIA, Cisco). Knowledge of HIPAA compliance and best practices for handling patient data. Company Benefits Competitive salary + performance bonus + equity Medical, dental, and vision benefits with generous company contribution Company-provided life insurance 401(k) plan 13 paid company holidays + vacation + sick time Paid parental leave