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Technical support technician jobs in Little Rock, AR - 307 jobs

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  • Technical Support Analyst

    Angeleye Health

    Technical support technician job in Little Rock, AR

    The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment. Reports To: This position reports to the VP of Customer Experience. Location and Hours: This is a full-time position (40 hours/week, Monday-Friday 1 pm - 10 pm CT) located in Little Rock, AR. This position requires being a part of the 24/7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs. Key Responsibilities: Respond to technical support requests via phone, email, and ticketing system in a timely manner which is dictated by internal metrics. Diagnose and troubleshoot hardware, software, and network issues across various platforms. Install, configure, and update computer systems, applications, and peripherals. Provide training and guidance to end-users on software applications and best practices. Escalate complex technical issues to higher-level support teams as necessary. Document and track support requests, resolutions, and procedures in the ticketing system. Collaborate with the IT team to improve system performance and reliability. Assist in maintaining camera hardware inventory, ensuring all assets are properly repaired, tracked and updated. Stay updated on emerging technologies and industry trends to provide effective solutions. Contribute to knowledge base articles and self-help documentation for end-users. Qualifications: Education: Associate or bachelor's degree in information technology, computer science, or a related field preferred (or equivalent experience) Experience: 1-3 years of technical and/or customer support or IT help desk experience preferred. Technical Skills: Proficiency in troubleshooting operating systems (Windows, mac OS), Microsoft Office Suite, remote desktop tools, and networking concepts (TCP/IP, DNS, VPN). Proficiency in ticketing systems and remote support tools. Experience with Salesforce is also preferred. Certifications: CompTIA A+, ITIL Foundation, or similar certifications are a plus. Soft Skills: Excellent communication, problem-solving, and customer service skills. Other Requirements: Ability to prioritize tasks, work independently, and handle multiple issues simultaneously. Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you're ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience. AngelEye Health, Inc. offers you: A growth-oriented team environment where your strengths are highly valued Opportunities to expand your technical skills and knowledge with on-the-job learning/training opportunities Benefits package (info provided separately) Company Mission Statement: Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes. Values and Core Beliefs: Patients and their families first; Hospital Partners a close second; Our Team and their families make it all happen. Curiously innovate; Failure isn't fatal, and success isn't final. Execute the basics at a PhD level. Create and Maintain a Sense of Urgency! Effective communication is key! Transparency and Honesty in everything we do.
    $32k-52k yearly est. 3d ago
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  • Information Technology Professional (IT Support) (Little Rock)

    Us Navy 4.0company rating

    Technical support technician job in Little Rock, AR

    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
    $51k-71k yearly est. 1d ago
  • Associate Software Support Specialist

    Tyler Technologies 4.3company rating

    Technical support technician job in Little Rock, AR

    Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product. Responsibilities Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experienced team member. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s). May submit client issues to the development team for resolution as needed. May create or enhance documentation throughout the support process. Commits to expanding technological skills and knowledge of Tyler products. Demonstrates awareness of and adherence to Company policies outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. Performs other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent experience. Excellent interpersonal skills. Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. Strong organizational skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Knowledgeable with Microsoft Office. Ability to travel preferred. 2025 Training Class New Hire Training Dates: December 8th, 2025 - February 6th, 2026 Week 1 & 9 are in our Yarmouth, ME office. Must be able to attend and successfully complete an 9-week mandatory new hire training class as an essential job function of the software support specialist role. You will be eligible to participate in the Annual Tyler Bonus & Software Support incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results. ERP New Hire Tyler Days: This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company. Your HR team, division's president, and other leaders across the company will present throughout the event - covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on. Product and department presentations are offered by the senior leaders of our organization. This is an opportunity to interact and network with team members from various offices.
    $62k-76k yearly est. Auto-Apply 60d+ ago
  • Computer Field Tech Position-little rock AR

    BC Tech Pro 4.2company rating

    Technical support technician job in Little Rock, AR

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 14d ago
  • Manufacturing Technology Specialist

    3M 4.6company rating

    Technical support technician job in Little Rock, AR

    Job Title Manufacturing Technology Specialist (Little Rock, AR) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You'll Make in this Role As a Manufacturing Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Identifying and evaluating manufacturing process and equipment deficiencies, drive solutions and determine priority and implement a path to execution. Providing guidance, leadership to plant level personnel in best practices for process and equipment operation as well as preventative maintenance. Providing support towards work order planning and capital project justifications. Determine equipment improvement priority levels and best path for resolving including repair or replacement. Using data-based tools and methodologies to support their recommendations and be expected to drive appropriate actions. This position has responsibilities to utilize their expertise and project leadership skills to drive substantial improvements in process performance and equipment uptime. Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations. Leads and supports projects that have high impact on plant performance and yield. Ability to work effectively across multiple sites. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) from an accredited institution Five (5) years of experience in one or more of the following areas: Engineering or manufacturing technical field in a private, public, government, or military environment Five (5) years' experience in heavy industrial operations including equipment maintenance. Additional qualifications that could help you succeed even further in this role include: Prior experience in mineral processing, manufacturing process & maintenance of heavy equipment Experience with mining operations and related crushing and screening equipment Experience engaging with production and maintenance organizations. Self-starter/self-directed that leads with high energy and passion. Demonstrated experience in project management. Ability to work with cross functional teams and across multiple functions and disciplines. Effective facilitation, communication, and teaching skills. Ability to understand and apply analytical and statistical tools. Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies. Experience in operational excellence, lean implementation, and financial accounting. Experience in Mining or heavy industrial applications Work location: Little Rock, AR Travel: May include up to 15% domestic Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
    $141.2k-172.5k yearly Auto-Apply 60d+ ago
  • Facilities Technical Support Specialist II

    Spp

    Technical support technician job in Little Rock, AR

    Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Facilities Technical Support Specialist II| Pay Range: $64,060.00 - $78,460.00 "Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!" As our Facilities Technical Support Specialist II, you will: Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions. To be successful as the Facilities Technical Support Specialist II, we're looking for: High School Diploma (or GED) 3 years of experience in technical systems support Ability to perform and coordinate multiple tasks associated with technical system support Ability to coordinate vendor activity Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems Ability to work with constantly changing and multiple priorities Ability to work with minimum supervision Ability to apply methods of organization to file and keep reports and time logs Availability for after-hours call-out and on-call Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required. Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals Ability to perform computer tasks and basic system integrations Regular attendance and punctuality Work with different teams across the organization to complete tasks Experience with low voltage systems Preferred: Experience with Audio/Video design and functional utilization Experience with physical security card access and CCTV systems, but not required Experience with office space planning and building systems Position Type, Location, and Expected Hours of Work: This is a full-time, onsite position based in Little Rock, Arkansas. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Travel Requirement: This position requires minimal travel (5-15%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.
    $64.1k-78.5k yearly 20d ago
  • Traveling Field IT Technician

    Reynolds and Reynolds Company 4.3company rating

    Technical support technician job in Little Rock, AR

    ":"As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system. ","job_category":"Information Technology","job_state":"AR","job_title":"Traveling Field IT Technician","date":"2026-01-02","zip":"72201","position_type":"Full-Time","salary_max":"60,000. 00","salary_min":"60,000. 00","requirements":"Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must be able to lift at least 50 pounds on a consistent basis~^~One-year certificate from a college or technical school is preferred~^~Seasoned with Ticketing Systems, Local Exchange, and Email\/Server Migrations~^~Strong sense of Firewall Configurations, Cisco, and Networking~^~Accustomed to Imaging and VMware Virtualization~^~Knowledgeable on Cabling and Telco Circuits~^~Educated on VoIP, VLANs, DNS, BSOD, and GPO's~^~Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD~^~Ability to travel to project sites on a regular basis. Up to 50% overnight travel~^~Experience updating project and technical documentation~^~Must be able to attend a paid training class in Texas~^~Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize wor","training":"You will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands-on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company vehicle for work purposes - Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","
    $64k-90k yearly est. 16d ago
  • Field Technician Starlink/Dish Network

    Southern Star 4.7company rating

    Technical support technician job in Little Rock, AR

    Training/Base pay rate of $17.00 per hour. The Base rate increases by .50 upon completion of training. We have a Guaranteed Hourly Rate of $20.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $1,000.00, paid in two installments: $500.00 at 60 days of employment and $500.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
    $60k-85k yearly Auto-Apply 60d+ ago
  • Fiscal Support Analyst

    University of Arkansas System 4.1company rating

    Technical support technician job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: Type of Position: Accounting, Finance, Business Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at ************. For general application assistance or if you have questions about a job posting, please contact Human Resources at ************. Department: Business Managment Department's Website: Summary of Job Duties: The Fiscal Support Analyst is responsible for various fiscal-related task that includes accounting duties within the Department of Facilities Management. The incumbent will process receiving entries and approve/allocate in Workday including purchases, verify receipts and forward them to AP. Confer with vendors to straighten out problems with invoices. Process requisitions in Workday following state and university purchasing guidelines, create procurement authorizations, verify balances and distribute charges to cost centers. Successfully maintain files for POs and close old POs, process travel requests and travel claims, assist Business Director with reports and budget preparation, and reconcile cost centers. Generally Accepted Accounting Principles (GAAP). This position is governed by state, and federal laws and institution policy. Qualifications: Required Education and/or Experience: * The formal education equivalent of a bachelor's degree; OR * High school diploma plus four years of bookkeeping, basic accounting, billing, or related experience. Preferred Education and/or Experience: * A Bachelor's in Accounting, business or equivalent; * Experience with University Workday system; * Experience with processing business services-related transactions in Workday. Job Duties and Responsibilities: * Receive, review, and audit documents to ensure completion; verifies codes, calculations, authorizations, and additional required information; * Perform data entry of various information, including invoices and payments, to internal automated tracking and reporting system, general ledger, or other appropriate systems after reviewing the documents for accuracy; * Receive payments, verify for accuracy, posts money and receipts, processes funds following prescribed methods, and deposits into appropriate accounts; * Maintain manual and computerized files and review files for accuracy and correct information as needed; * Files documents alphabetically, numerically, or by other prescribed methods within designated timeframes; * Prepare forms, correspondence, reports, and other documents utilizing appropriate software. May communicate with vendors and other customers to provide information regarding the status of accounts or other related transactions; * Monitor systems to determine the distribution of invoices, contracts, or grants, and may reconcile receipts of bank deposits and bank statements; * Create electronic batches of documents and remittances, correct and balance batches, compute tax liabilities, and make corrections; * Assist the Facilities Management Directors and Assistant Directors as required; * Perform other duties as assigned. Knowledge, Skills, and Abilities: * Must be customer-service driven; * Strong accounts payable and requisitions skills required; * Knowledge of database accounting and management principles; * Knowledge of computers and software application programs; * Knowledge of applicable laws, regulations, and policies of assigned section; * Ability to record financial data and manipulate data to generate complex reports and documents; * Excellent organizational skills; * Excellent time management skills; * Ability to maintain professionalism at all time; * Excellent interpersonal skills; * Ability to work in a Team oriented environment; * Ability to problem solve and collaborate with others; * Ability to conduct research and perform basic quantitative quality assurance reviews; * Ability to multitask; * Proficient in MS Word and Excel as well as the Google Drive. Additional Information: Salary Information: $36,861.00 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Ramon Henderson, Director of Business Management ******************** All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry, Substance Abuse Testing The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity: Standing, Walking Occasional Physical Activity: N/A Benefits Eligible: Yes
    $36.9k yearly Auto-Apply 60d+ ago
  • On-Call IT Field Technician - Little Rock AR - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Little Rock, AR

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Production Control / Technical Support Analyst (Night shift)

    Dillard's 4.1company rating

    Technical support technician job in Little Rock, AR

    THE OPPORTUNITY Dillard's is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours. This position's primary focus is assisting users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing. THE TEAM Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning. WHAT YOU WILL DO Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user-friendly, professional manner Record interactions in our service ticket database Identify and document resolution to recurring inquiries Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations Ensure all batch processes are started and completed in a timely manner THE MUST-HAVES Authorization to work in the United States without sponsorship Education or at least two years of experience working in a help desk or technical support call center environment Excellent problem-solving and decision-making skills Excellent verbal and written communication skills Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment THE "NICE TO HAVES" Previous customer service experience Previous experience in a network operations field Previous IT Operations or production control experience Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke) No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position
    $30k-38k yearly est. Auto-Apply 6d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support technician job in Little Rock, AR

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-52k yearly est. 47d ago
  • Customer Satisfaction Analyst

    The Strickland Group 3.7company rating

    Technical support technician job in Little Rock, AR

    Join Our Team as a Customer Satisfaction Analyst - Drive Insights & Enhance Customer Experience! Are you passionate about understanding customer needs, analyzing feedback, and improving overall satisfaction? We're looking for a Customer Satisfaction Analyst to join our team! In this role, you'll play a key part in evaluating customer experiences, identifying trends, and providing actionable insights to enhance retention and loyalty. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer analytics, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into customer experience, data analysis, or leadership roles. 💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses. Key Responsibilities: ✅ Analyze customer feedback, surveys, and reviews to assess satisfaction levels and identify trends. ✅ Develop reports and insights to help teams improve customer experience and retention. ✅ Collaborate with customer service, marketing, and product teams to address concerns and enhance customer interactions. ✅ Monitor key satisfaction metrics (CSAT, NPS, customer feedback) and recommend improvements. ✅ Identify pain points in the customer journey and propose data-driven solutions. ✅ Conduct competitive research to benchmark customer satisfaction against industry standards. What We're Looking For: ✔ Strong analytical and problem-solving skills ✔ Excellent communication and ability to translate data into actionable insights ✔ Proficiency in customer feedback tools, surveys, and reporting software (or willingness to learn) ✔ Detail-oriented mindset with a passion for improving customer experience ✔ Experience in data analysis, customer experience, or research is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to analyze customer insights and help shape a better experience, we'd love to hear from you! 👉 Apply now and join us as a Customer Satisfaction Analyst-where data meets customer success.
    $42k-55k yearly est. Auto-Apply 60d+ ago
  • Material Support Operator

    Kohler 4.5company rating

    Technical support technician job in Sheridan, AR

    Competitive Compensation: Starting at $20.00 per hour, with an additional $1.00 per hour for Weekend shift. Shifts Needed: Weekends -2nd Shift, Friday, Saturday & Sunday, 5:00pm-5:00am Opportunity Are you ready to build a career you can be proud of? Kohler Co. manufacturing teams are hiring! We're looking for passionate individuals to join a culture dedicated to safety and innovation, with opportunities for advancement within our Sheridan location. We are looking for Material Support 1 Operator in our Supermarket department within the Faucets Division. This position will be based at our Sheridan, AR location, where we specialize in manufacturing high-quality kitchen and bathroom products, including faucets, sinks, showers, and lighting. Crafting Excellence: Your Responsibilities * Pulls orders to move, gather, or distribute products to internal and external customers. * Pulls materials and items from receiving areas to storage areas or to other designated areas. * Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. * Assembles customer orders from stock and places orders on pallets or shelves or conveys orders to the packing station or shipping dock staging area. * Marks materials with identifying information. * Opens bales, crates, and other containers. * Records amounts of materials or items received or distributed. * Weighs or counts items for distribution. * Arranges stock parts in specified sequence. * Enters records in the computer. * Prepares parcels for shipping. * Maintains inventory records. Ready to make a bold impact? Here's the qualifications we are looking for: Key Qualifications * Must be able to work in the US without restrictions or sponsorship. * Effective communication skills for manufacturing production processes. * Must be at least 18 years old. Preferred Qualifications * Minimum of 1 year manufacturing, industrial, or warehouse experience. * High School Diploma or Equivalent. * Able to work above ground level while operating a powered industrial vehicle. * Forklift experience. * Order Picker, Reach Truck experience is preferred. * Forklift Certification: In-house certification is required post-hire consisting of 3-day powered industrial vehicle training, medical questionnaire, and eye exam. Why You'll Love Working Here * Health insurance with premiums as low as $20 per month, dental and vision insurance, and company-paid disability and life insurance. * 401k plan with company match and voluntary benefits such as identity protection and pet insurance. * Pension Plan. * Up to 10 paid holidays annually after 60 days and up to 2 weeks of paid vacation in your first year. * Discounts on Kohler products. * Tuition assistance for advanced education. * Opportunities for growth and career advancement. Additional Requirements * Physical Capability: Ability to perform the essential duties of the position, including bending, lifting, and pushing weights of up to 35 pounds or more. * Screening: Successful completion of a drug screen and background check. * Reliability: Consistent attendance and work performance. * Safety Compliance: Follow all safety policies and procedures. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $20. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
    $20 hourly 49d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Little Rock, AR

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $29k-38k yearly est. 60d+ ago
  • IT Support Specialist Tier I

    Priority Wire & Cable 3.9company rating

    Technical support technician job in Little Rock, AR

    The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and know when to escalate. Success in this role looks like clear communication, solid troubleshooting, and a genuine willingness to learn from feedback and from more senior team members. Key Responsibilities Own Level I/II tickets for user account issues (password resets, account unlocks, access changes under guidance). Troubleshoot and resolve user device issues for Windows 11 laptops/desktops, Mac devices, thin clients, and mobile devices. Diagnose and resolve printer, scanner, and peripheral problems, including connectivity and driver issues. Support email and application issues (Outlook, Teams, Office / Microsoft 365, and line-of-business applications). Use remote support tools to assist users; provide clear, non-jargon explanations of what you are doing and why. Handle assigned SOC and NOC alerts by following established SOPs and runbooks; gather logs and escalate clearly when needed. Install and update approved applications and agents on user devices following standard deployment procedures. Keep accurate documentation in the ticketing system, including problem description, steps taken, and resolution. Contribute to knowledge base articles, FAQs, and quick-reference guides for common issues. Collaborate with other team members, ask for help early on complex issues, and share what you learn back with the team. Skills & Experience Required 1-2+ years in a help desk, desktop support, or customer-facing technical role. Hands-on experience supporting Windows 10/11, Microsoft 365, and standard business applications. Comfortable troubleshooting device issues (performance, connectivity, login problems) and basic network/Wi-Fi/VPN issues using simple tools and checklists. Excellent verbal and written communication skills; able to listen carefully, summarize issues, and set expectations with non-technical users and senior management. Strong problem-solving and troubleshooting skills with a structured approach rather than guesswork. Some exposure to scripting (PowerShell or similar) and an interest in automating repetitive tasks over time. Customer-service mindset: calm under pressure, follows through on commitments, and keeps users updated without being prompted. Naturally helpful and team-oriented; open to coaching and comfortable asking questions when unsure. Preferred Some college coursework in Information Technology or a related field, technical training, or equivalent practical experience. Certifications such as CompTIA A+, Network+, or Microsoft fundamentals. Experience with ticketing systems such as ConnectWise or other ITSM platforms. Exposure to telephony/VoIP, video conferencing, and conference room technology. MSP experience supporting organizations with similar size and complexity of IT infrastructure. Work Conditions Full-time role based in Little Rock, AR. Standard business hours with occasional after-hours work as needed for support, maintenance, and on-call rotation. Perks and Benefits at Priority Wire and Cable Competitive salary - Qualifications and experience may lead to a higher salary range. Medical Insurance with premiums paid at 100% for employee AND dependents Dental Insurance 100% paid for Employee Vision Insurance HSA with Employer Contributions Life Insurance Short Term Disability 401(k) Plan Profit Sharing: Typical annual contribution of 15% of total eligible compensation Paid Holidays AND PTO Cancer, Critical Illness and Accident Policies available Additional Information Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Previous Wire & Cable experience is a plus. Priority Wire & Cable is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor, or take over sponsorship, of employment visas. Priority Wire and Cable is an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information.
    $30k-52k yearly est. 2d ago
  • Technical Expert - Wastewater Treatment

    Olsson 4.7company rating

    Technical support technician job in Little Rock, AR

    Arizona - Remote; Arkansas - Remote; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Fayetteville, AR; Fort Worth, TX; Joplin, MO; Kansas - Remote; Kansas City, MO; Lincoln, NE; Little Rock, AR; Loveland, CO; Missouri - Remote; Nebraska - Remote; North Kansas City, MO; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; Springfield, MO; Texas - Remote; Tulsa, OK **Company Description** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Wastewater Treatment Technical Expert, you will be responsible for mentoring, quality, technical excellence, and design reviews. The Technical Expert provides direction on design and development activities across the firm to improve or design new concepts and processes for services within the discipline, focusing on technical performance and production, technical innovation, and quality. **Key Responsibilities:** + Serves as a subject matter expert for the firm, acting as an advisor internally and externally and elevating the level of technical capabilities related to wastewater treatment. + Provides firmwide direction, internal consultation, and services to clients in a specialized service or discipline integral to the firm. + Ensure all processes and systems comply with local, state, and federal regulations. Prepare and review compliance documentation and reports. + Maintains a reputation as a technical expert outside of the firm; writes papers, gives technical presentations, and/or regularly represents the firm in professional and technical societies. + Promotes efficiencies in producing quality work and ensures quality control standards are maintained. + Researches and analyzes wastewater-related data, trends, and emerging technologies to provide insights and recommendations internally and externally. + Builds and maintains relationships with key stakeholders and industry partners to stay informed of developments and to identify opportunities for collaboration. + May represent the firm on governing bodies of professional organizations to elevate the profession and the firm's brand. + Lead and manage water/wastewater treatment projects from conceptual design through to implementation. Prepare detailed project plans, budgets, and schedules. _We have one current opening and will consider candidates located in any of our office locations or remote._ **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well on a team. + Bachelor's degree in Engineering required. Master's degree in Chemical, Civil, Mechanical, or Environmental Engineering preferred. + Must be a licensed professional engineer (PE). + 12+ years of experience in water/wastewater process engineering. + Experience in AutoCAD, Revit, or other design software. + Strong technical background and experience in wastewater treatment, wastewater modeling, and regulatory compliance. + Experience in leading and mentoring others. + Innovative and proactive approach to problem-solving. + Strong organizational skills and attention to detail. + Commitment to continuous learning and professional development, including participation in professional organizations. \#LI-RS1 #LI-Hybrid **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.
    $97k-129k yearly est. 47d ago
  • In Person Interview for Help Desk Analyst in Little Rock, AR

    Ask It Consulting

    Technical support technician job in Little Rock, AR

    This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Complete Job description: Position:Help Desk Analyst 3 (515721) Location: Little Rock, AR 72201 Duration: 12+ Months Qualifications Skill Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) Active Directory Administration Desktop \ Laptop \ Tablet Hardware Remote Access (i.e., LogMeIn) Certifications (CompTIA: A+ or Network+) CISCO Switches Windows Server 2008 R2 or later Release Certifications (MS) In Person Only Short Description: The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. Complete Description: Central Office Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates: In-person interviews in Little Rock Additional Information All your information will be kept confidential according to EEO guidelines. Amrita Sharma Desk Phone: *************** Ext- 735 amrita@)askitc.com
    $30k-42k yearly est. 60d+ ago
  • Level 2 IT Support Technician

    Apprenticely

    Technical support technician job in Little Rock, AR

    Apprenticely is helping Southern Administrative Services, LLC hire a Level 2 IT Support Technician in Little Rock, AR. About the Employer: Southern Administrative Services, LLC is an administrative management and consulting company based out of Little Rock, Arkansas and Alexandria, Louisiana. We specialize in back-office administrative functions to assist Skilled Nursing Facilities around Arkansas manage and improve their processes to deliver continuously-improving quality of care for their residents.$55,000 - $75,000 a year Are you a problem-solver who thrives in a dynamic environment? We are seeking a skilled and motivated Level 2 IT Support Technician to join our growing IT team. You will be the go-to expert for resolving complex technical issues that escalate beyond Level 1, ensuring our internal systems and users operate smoothly and efficiently. This is a hands-on role perfect for someone who enjoys both technical depth and customer interaction. Key Responsibilities:-Serve as the primary escalation point for advanced technical support tickets from Level 1 staff and directly from end-users.-Diagnose and resolve complex hardware, software, and network issues for Windows endpoints, mobile devices, and user accounts. -Administer and support core systems: Microsoft 365/Azure AD, Active Directory (user/group management, GPOs), and enterprise applications. -Manage and deploy laptops, desktops, and peripherals using endpoint management tools (NinjaOne).-Support and troubleshoot network connectivity (wired/Wi-Fi).-Document solutions in the IT knowledge base and improve processes for the support team.-Participate in IT projects such as software rollouts, hardware refreshes, and system upgrades.-Provide excellent, clear, and empathetic communication to non-technical staff. What We're Looking For (Requirements):-3+ years of experience in a technical support role, with at least 1 year in a Tier 2/Level 2 or systems administration capacity.-Proven expertise in: -Microsoft 365 Suite administration & support (Exchange Online, SharePoint, other Office Products). -Windows 10/11 support in a domain environment. -Active Directory / Azure AD (user provisioning, group membership, OU management). -Endpoint Management (NinjaOne). -Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, basic firewall concepts).-Excellent troubleshooting methodology and the ability to research solutions independently.-Strong customer service orientation with impeccable communication skills (written and verbal).-Ability to manage multiple priorities and tickets in a fast-paced environment. -Relevant certifications are a strong plus (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+, ITIL Foundation). Bonus Points (Preferred Qualifications):-Experience with PowerShell scripting for automation.-Knowledge of SaaS application support (e.g., ADP, Netsuite, PointClickCare, Zoom, Adobe Creative Cloud, etc.).-Experience with a modern ticketing system (NinjaOne). What We Offer:-Competitive salary and comprehensive benefits package (Health, Dental, Vision, 401k).-Paid time off (3 weeks, 4 weeks after 5 years) and holidays.-A clear path for career growth and professional development (training & certification support).-A collaborative and supportive team environment. What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success! Keep in touch with us on social media Linkedin . Facebook . Instagram ******************** The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: ****************************************** may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $55k-75k yearly Auto-Apply 47d ago
  • Helpdesk Technician

    City of Little Rock (Ar 3.7company rating

    Technical support technician job in Little Rock, AR

    JOB OBJECTIVE: To provide technical support to Little Rock Convention and Visitor's Bureau (LRCVB) end-users for computers and associated hardware and software. This is not a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment. This position is considered Essential Personnel under the LRCVB Inclement Weather policy. For a complete list of essential job functions, please click HERE. These knowledge, skills, and abilities are usually, although not always, acquired through completion of two (2) years of college coursework in Computer Science, Computer Information Systems, or a related field; or graduation from a vocational-technical school with an Associate's Degree in Computer Information Systems, Computer Maintenance, Electronic Technology, or a related area; and one (1) year of experience in the installation, maintenance, and repair of computers or in the installation and maintenance of computer operating systems and software applications, or a related area. Equivalent combinations of education and experience will be considered. ADDITIONAL REQUIREMENT: Must be available to work nights, holidays, and weekends as required. This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation. DISCLAIMER: This document does not create an employment contract, implied or otherwise. * Online applications only * Applicant's answers to supplemental questions will be used to screen for minimum qualifications electronically. * Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate. * List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications. * All communication regarding application status will be sent to candidates via text message/email address listed on account. * You may check your inbox in your Careers/LittleRock account to review all notices sent to the email address associated with your applications. * Applicants may check application status for any position by logging into their account at Careers/LittleRock or contacting Human Resources at ************** if they are having computer difficulties.
    $30k-37k yearly est. 8d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Little Rock, AR?

The average technical support technician in Little Rock, AR earns between $22,000 and $59,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Little Rock, AR

$36,000

What are the biggest employers of Technical Support Technicians in Little Rock, AR?

The biggest employers of Technical Support Technicians in Little Rock, AR are:
  1. CompuCom Systems Inc
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