Technical support technician jobs in Louisiana - 933 jobs

Essential Duties & Responsibilities: * Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements * Schedule and complete installations, patches and upgrades * Perform on-the-spot client/server maintenance and troubleshooting * Application support and troubleshooting of MS Windows platforms * Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components * Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required) * Ability to work independently in a fast-paced environment * Follow John H. Carter Co., Inc. policies, procedures and methodologies. * Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. * Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsibilities Ensure production area is safe to work, productive and has required inventory Maintain production machines and equipment Ensure equipment and work floor is clean, safe, and well-maintained Required Qualifications Strong Communication skills Ability to follow instructions Good organization skills Forklift experience Familiar with documents, including but not limited to bill of lading and packing slips Basic computer skills Preferred Qualifications Current Zachry or Zachry ROF'ed employee. Knowledge of production Problem Solving Skills Physical Requirements Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull objects, materials, controls, and tools. May be required to lift, carry and move up to 50lbs. Will work at heights, climb ladders and stairways, work off platforms and man lifts, and may occasionally work out on an open structure using the appropriate fall protection requirements. Will be required to wear personal protective equipment (PPE) including but not limited to hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves, and leather work boots.

Responsibilities * Ensure production area is safe to work, productive and has required inventory * Maintain production machines and equipment * Ensure equipment and work floor is clean, safe, and well-maintained Required Qualifications * Strong Communication skills * Ability to follow instructions * Good organization skills * Forklift experience * Familiar with documents, including but not limited to bill of lading and packing slips * Basic computer skills Preferred Qualifications * Current Zachry or Zachry ROF'ed employee. * Knowledge of production * Problem Solving Skills Physical Requirements * Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull objects, materials, controls, and tools. May be required to lift, carry and move up to 50lbs. Will work at heights, climb ladders and stairways, work off platforms and man lifts, and may occasionally work out on an open structure using the appropriate fall protection requirements. Will be required to wear personal protective equipment (PPE) including but not limited to hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves, and leather work boots.

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution. Word Duties and Responsibilities include the following: Monitor and manage support tickets within a Salesforce-based ticketing system Respond to user requests submitted through tickets, email, and phone calls Troubleshoot and resolve common Salesforce-related issues, including: User access and permissions Data entry and record updates Reports and dashboards Page layouts and field visibility Accurately document issues, root causes, and resolutions in Salesforce Escalate complex issues to Salesforce Administrators or Developers when needed Ensure tickets are resolved within defined SLAs and properly closed Communicate clearly and professionally with users throughout the support process Identify recurring issues and recommend process improvements Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures Supervisory Responsibilities - This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects, researches, and analyzes data; Exhibits ability to reason. Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies. Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values. Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience. Required Qualifications and Skills Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple tickets Customer-service mindset with a focus on issue resolution Preferred Qualifications and Skills Salesforce Administrator experience or certification (Admin or Advanced Admin preferred) Experience providing help desk support via phone and email Knowledge of the Salesforce security model, including profiles, permission sets, and roles Experience working with SLAs and ticket performance metrics Basic understanding of workflows, flows, or validation rules Working Conditions Regular interaction with internal business users Computer Skills To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Noise level in the work environment is usually moderate. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights

This is an in person job. No remote work. Purpose of Position- The IT Support Specialist is responsible for providing comprehensive technical support and maintenance for all IT systems and equipment, with a specialized focus on Apple products. This role ensures the efficient operation of technology infrastructure, including hardware, software, and network components, while also overseeing the maintenance, configuration, and programming of Apple devices and related systems at the direction of the IT Manager. The IT Support Specialist proactively identifies and resolves technical issues, implements solutions, and contributes to the overall effectiveness and security of the organization's technology environment. Essential Duties/Responsibilities Oversees, installs and maintains all computer systems. Works with users to create and manage network interconnections. Trains or arranges training for individual employees on systems and basic corporate systems such as email and office applications. Assists users with transitions to new computerized systems as well as new telecommunication systems. Evaluates, answers inquiries, diagnoses and resolves operational problems. Provides support for employee-owned devices. Provides support for all interdepartmental and centralized applications. Maintains records on computer equipment and peripherals. Updates knowledge of system hardware and software and recommends upgrades when necessary. Responsible for all first level Apple systems specifically related to troubleshooting, configuring, and maintenance. Works closely with users to analyze computer needs. Reviews and evaluates hardware and software alternatives for computers and recommends solutions or options. Performs analyses and other administrative work for departmental functions, including writing memoranda, instructions, or other materials as needed. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials and equipment. This position requires regular use of a personal mobile device such as a smartphone or tablet. Other Duties/Responsibilities Strictly complies with IT budget protocols and spending limits, including guidelines for replacement or repair of equipment as well as purchasing of software or licenses at the direction of the IT Manager. Work with the IT Manager and Systems Administrator to ensure complete IT related coverage and compliance with current regulations and security standards. Job Qualifications Knowledge, Skill, and Ability: Ability to work independently and prioritize tasks/goals for self and others. Ability to work in a team environment with shared responsibilities. Effective written and verbal communication skills with individuals and groups at all professional levels. Effective and creative negotiator and problem solver. Possession of a valid driver's license and ability to meet Imagine! driving requirements. Experience with a variety of microcomputer products including Microsoft Office Professional products 2013, 2016, M365; M365 admin centers (Exchange, Teams, Intune, Security) Microsoft Exchange 2016, Windows operating systems 10 and 11. Microsoft server versions 2008, 2012 and 2016, 2022, and later. Microsoft SQL server versions 2003, 2012, 2016 and later. Strong knowledge of mac OS, Jamf Pro/School, Apple business/school manager, and related tools. Proficiency with scripting languages (Shell, Bash, or PowerShell) for automation. Familiarity with Active Directory and IT service management tools/ticketing systems. Strong understanding of networking, security practices, and data protection. Training/Education: Bachelors degree in related field preferred. Certificates in IT related training accepted Ability and willingness to successfully complete Imagine training requirements. Experience: Combination of education and experience also considered. 2 years of troubleshooting or help desk experience preferred. Working Environment/Physical Activities Working conditions varies by location. Keyboard and mouse use: Up to 7 hours daily. Clear speaking and hearing for communication. Lifting: Up to 30 lbs independently, 60 lbs with assistance. Force exertion: Up to 15 lbs occasionally. Frequent sitting, repetitive motions, kneeling, twisting, and bending. Travel: Ability to drive to offsite locations for hardware delivery and user support. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employment at Imagine! is at-will, meaning that either the employee or Imagine! may terminate the employment relationship at any time, with or without cause or notice. Imagine! is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, protected veteran status, or any other legally protected status. We are committed to fostering an inclusive and diverse

Requirements What you will need to be successful in this role: 2 years of experience as a Tier 2-3 network or systems administrator Experience with Microsoft 365 (Entra ID, Intune, Exchange, SharePoint, OneDrive, Security/Compliance) Experience with Active Directory (User management, GPO, Security Policies, etc.) Experience with server virtualization (VMWare ESXi, vCenter, vSphere, Azure) Experience with Server/Network monitoring software Experience with Windows Server and Client Operating Systems Ability to prioritize and multitask Deadline and detail-oriented Strong troubleshooting and critical thinking skills Pay Range: $33.65-$45.67/hour FLSA and Employment Status: Non-exempt; Full-Time Techneaux Technology Services, LLC is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its team members. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

The IT Technician provides essential Help Desk and technical support for Sunrise Children's Foundation (SCF), ensuring staff can effectively use technology to perform their work. This role focuses on Tier I and Tier II support, assisting with troubleshooting, installations, account access, and device setup. The IT Technician works closely with the Lead IT Technician and IT management to maintain equipment, software, and security systems across multiple SCF sites while developing technical documentation and supporting users through training and responsive service. RESPONSIBILITIES/DUTIES (including but not limited to): Serve as the first point of contact for employees seeking technical assistance in person, by phone, email, or through remote support software Manage and resolve tickets through the organization's cloud-based ticketing system (E-WorkOrders). Diagnose and resolve Tier I and Tier II issues, including account access, printing, email, network connectivity, and application errors. Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices. Support setup and troubleshooting of workstations, printers, and other peripherals connected to local or cloud-based networks Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices. Monitor and report security alerts, phishing attempts, or device vulnerabilities to the Lead IT Technician. Maintain proper documentation of passwords, access credentials, and IT asset changes in accordance with SCF policies. Assist in preparing IT documentation, user guides, and standard operating procedures as directed. Maintain accurate inventory of IT assets, including computers, tablets, peripherals, and accessories. Assist with basic training for users on software, hardware, and IT best practices. Collaborate with the Lead IT Technician and department leadership to ensure consistent service delivery. Provide on-site and remote assistance across all SCF locations as needed (Las Vegas, Henderson, North Las Vegas, etc.). Work with other departments during organizational and fundraising events as directed. Perform other duties as assigned by the Lead IT Technician or IT & Facilities Director. Executing IT Support Technician responsibilities, including but not limited to setup and troubleshooting standard and non-standard computer software (IBM Security MaaS360, RemoteGhost, Office, Google Chrome, Adobe Reader, ChildPlus, NuancePDF, etc.). PHYSICAL REQUIREMENTS & WORKING CONDITIONS: Requires sustained attention to detail and the ability to sit for extended periods of time. Involves occasional standing, walking, squatting, or reaching. Requires manual dexterity and the ability to lift or move objects up to 50 pounds. Involves driving personal or company vehicles, navigating office/classroom/clinic environments, and effective communication skills. Reasonable accommodations may be made available to qualifying employees to enable individuals with disabilities to perform the essential functions of their job. Qualifications Education & Work Experience High school diploma or equivalent is required. 6 months of IT support or related technical experience required. Preferred Bilingual (English- Spanish) speaking and writing skills preferred. 1 - 2 years of IT support work experience is preferred. Coursework or certification in IT, Information Systems, or a related field is preferred. Experience in non-profit or multi-site organizations is preferred. A valid Driver's License & clean driving record must be maintained throughout the duration of employment with SCF. Skills & Abilities Maintain a positive attitude towards others and interact tactfully and discreetly. Knowledge of Microsoft Windows 10/11, Microsoft 365, and Active Directory user management. Familiarity with Intune device management, basic networking, and endpoint security concepts. Competence in installing and troubleshooting hardware, software, and peripherals. Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs). Experience with ticketing systems, such as E-WorkOrders or similar platforms. Strong troubleshooting and communication skills. Benefits Medical Insurance Dental Insurance Vision Insurance Supplementary Benefits Employer Paid Life Insurance Employer Paid Short-term and Long-term Disability PTO with Accrual Starting at Hire 401(k) with a match COVID Paid Sick Leave 10 Paid Holidays Hardship Assistance Fund Employee Assistance Program (EAP) Wellness Programs

Training/Base pay rate of $17.00 per hour. The Base rate increases by .50 upon completion of training. We have a Guaranteed Hourly Rate of $20.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $750.00, paid in two installments: $375.00 at 60 days of employment and $375.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of aHelp Desk Support Level IITechnician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Shreveport, LA

Job DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and Responsibilities Load various software updates Provide maintenance on various computer hardware Maintain organization and cleanliness in the operations room Track inventory of computer-related supplies Answer Help Desk Calls professionally and courtesily All other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must successfully pass a criminal background check Must be at least 18 years of age Detailed knowledge of Microsoft workstation operation systems Excellent problem-solving skills, including the use of remote management systems Able to work days, nights, weekends, and holidays as needed Education and/or Experience High School Diploma or equivalent, college preferred 1-3 years of working experience within PC support Extensive experience installing, maintaining, and upgrading Microsoft applications Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Full-time Description M.S. Rau is seeking a dedicated IT Support Specialist to join our dynamic team, ensuring robust technical support, system maintenance, and optimization to power our expanding infrastructure in a luxury retail environment. This full-time role offers the chance to make a meaningful impact by resolving technical challenges, enhancing user experiences, and driving operational excellence. Collaborate with seasoned IT professionals, lead innovative projects, and maintain a secure, efficient technology ecosystem while fostering a proactive, service-oriented culture that supports our prestigious brand's commitment to excellence. Who We Are: Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures. Who You Are: You have a strong work ethic, a desire to learn and a positive attitude. The expertise you will bring include: Set up and install new hardware and software systems. Diagnose and troubleshoot hardware and software issues. Maintain hardware and software by conducting regular maintenance and updates. Upgrade firmware, software, and outdated hardware systems. Monitor and maintain security systems and install updates. Provide technical support to users and resolve technical errors. Prepare technical documents, such as error and maintenance reports. Create user documents and provide training on new computer systems. Manage and maintain the company's cellular plan. Research technical solutions; implement solutions and provide documentation and training. Manage and maintain access control systems. Process new and exiting employees. Requirements Other skills you will bring to M.S. Rau: Bachelor's degree in computer science, information technology, or related field OR 1+ years of experience as a computer technician or in a similar role. Certified as a Microsoft Certified Professional. Proficiency in computer operating systems, such as MS Windows and MAC OS. Expert knowledge of computer systems, including desktops, cloud-based systems, networks, servers, and system maintenance. Strong in performance tuning, debugging, and testing. Excellent problem-solving and critical thinking skills. Good written and verbal communication skills. The ability to stay up to date with the latest advancements in hardware and software. Must be organized, detailed oriented, thorough, self-motivated, disciplined, flexible, patient and possess spontaneous decision capabilities. What We Offer: Compensation and Hours This is a full-time hourly position with a pay range of $28 to $32 per hour plus the potential to earn quarterly and annual bonuses. The position works Monday through Saturday, 8:30a.m. to 5:30p.m. Work will be performed on Saturdays and an off day may be taken between Monday and Friday at the employee's choosing. The intent is for the employee to provide Saturday help-desk coverage in the Gallery while maintaining a 40-hour work week. Overtime may be required depending on business needs. Benefits M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer: Paid Time Off and Holidays Medical, Dental and Vision Life Insurance Short- and Long-Term Disability Critical Illness, Cancer, Accident and Hospital Indemnity Insurance Flexible and Commuter Spending Accounts Lifestyle Spending Account Employee Assistance Program Wellness Program 401k with match On-site gym Work Environment This is primarily a sedentary office position with employees working in a controlled office environment. The employee regularly bends, reaches, pushes, and pulls when setting up computer stations. Moves within the building to install computer stations. The position uses a computer terminal to access, input and retrieve data. Finger dexterity is required to operate computer keyboard and calculator. Other Duties The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. EEO Statement M S Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish .

Install, configure, troubleshoot, and upgrade: operating systems, software applications, and hardware. Provide assistance, support, and training, for end users in administrative, professional, and mill operations environments. Develop and maintain knowledge of the features and operation of a wide variety of end-user software and related hardware. Install, configure, and upgrade desktop/server hardware and peripherals. Write and maintain system documentation. Maintain confidentiality with regard to information being processed, stored or accessed by the network. Select from among authorized procedures and seek assistance when guidelines are inadequate, or deviations are proposed. Work as a team member to ensure connectivity and compatibility among systems. Perform other duties as may be assigned within the IT areas of responsibility. Basic Qualifications: College Degree, or equivalent work experience in related job function. Experience in applying a number of different end-user tools, knowledge of features and operations of administrative and technical end-user products, understand the capabilities and operation of personal computer/server/network operating systems. Preferred Qualifications: Prefer bachelor's degree in IT field and more than 3 years of experience in related job function. Experience in repair and maintenance of computer systems and network equipment preferred. The successful candidate will possess effective communication, interpersonal, customer service, and problem identification and resolution skills. Uses solid team work and collaboration skills.

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed. Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket Follow Technologix standard operating procedures (SOPs) during training and production phases of employment Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on / escalate any client feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician Requirements Actively pursuing a degree in Cyber Engineering, CIS, or related field Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent verbal and written communication skills Customer-oriented and cool-tempered Must be eligible to work in the US without sponsorship