Technical support technician jobs in New Mexico - 360 jobs
Client Support Technician
Crystal Management | CMIT
Technical support technician job in Albuquerque, NM
The Kirtland C4 Team is seeking a Client SupportTechnician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Responsibilities
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
Creates, updates and closes out help desk tickets
Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
Maintains required documentation of Tier 1 processes and SOPs
Qualifications
Experience/Skills
Familiarity with the Windows Operating system and Microsoft Office Suite
Familiarity with creating/updating Remedy tickets is preferred
Familiarity with troubleshooting printers and multi-function devices
Familiarity with the setup of Video Teleconferencing systems
Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types
Familiarity with Account Permissions/Provisioning
Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
Adaptability in learning and supporting new software
Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment.
Excellent written and verbal communication skills.
May direct the activities of other team members, diplomatic, dependable, and reliable.
Prior experience in a government consulting services environment is preferred
Education/Certification Required
Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required
Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment.
CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy.
Clearance Required
Minimum Secret clearance is required.
$36k-50k yearly est. 1d ago
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Field Technician Starlink/Dish Network
Southern Star 4.7
Technical support technician job in Hobbs, NM
Training/Base pay rate of $20.00 per hour. The Base rate increases by .50 upon completion of sixty days of employment.
We have a Guaranteed Hourly Rate of $25.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.
If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay.
However, the earning potential is much higher!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.
Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months.
About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Successfully upsell products and services to customers while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
#INSSMST
#ZR
$60k-85k yearly Auto-Apply 6d ago
IT HELP DESK TECHNICIAN
Santa Ana Star Casino Hotel 3.9
Technical support technician job in Bernalillo, NM
Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
Job Description
Core Values & Expectations:
Treat all other co-workers with dignity and respect regardless of position.
Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
Always be honest. Admit mistakes, learn from mistakes, and move forward.
Demonstrate an ability to accept constructive criticism and guidance from supervisors.
Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Responsibilities:
Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
Assists Systems Administrators in administration and support of enterprise applications.
Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
Provides technical training for end users regarding computer and application use and procedures.
Prepares and maintains technical records and documentation in conformance to department standards.
Performs other duties as assigned.
Other duties as assigned.
Minimum Requirements:
Preference is given to qualified Santa Ana Tribal Members.
Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required.
Two (2) years of helpdesk or experience in an enterprise environment is preferred.
Prior experience in a casino IT environment preferred.
A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program.
All employees must proficiently use smartphones for company applications, email, and text.
Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Maintains a strict level of confidentiality regarding company information.
Strong organizational skills.
Proven ability to provide outstanding customer service.
Must have excellent problem-solving abilities.
Must be a detail-oriented, organized individual with the ability to multitask.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a Team Player.
Display strong verbal and written communication skills.
Proven ability to handle conflict situations.
Essential Physical Functions:
The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear.
Lifting and transporting moderately heavy objects, such as computers and peripherals.
Sitting or standing for extended periods of time.
Must be able to work various hours including weekends and holidays.
Must present self in a well-groomed, professional appearance.
The employee must be able to lift to 25 pounds.
Must be able to work at a fast pace.
Must be able to handle stress effectively.
Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
Physical ability to safely perform the essential job functions of the position.
Equipment Used
Smartphones, computers, timeclocks, and all other equipment assigned to the position.
A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Work Environment:
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
$31k-38k yearly est. 9d ago
AV/IT Technician
Ramada Albuquerque 3.7
Technical support technician job in Albuquerque, NM
The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience.
Key Responsibilities:
Audio-Visual Responsibilities:
Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting.
Assist with the installation and configuration of AV systems for meetings, conferences, and events.
Ensure proper operation and quality of sound, video, and lighting during events.
Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed.
Collaborate with event coordinators and clients to meet their technical requirements.
Information Technology Responsibilities:
Provide technicalsupport for hardware, software, and network-related issues for staff and guests.
Install, configure, and maintain IT equipment such as computers, printers, and networking devices.
Monitor and maintain IT systems, ensuring secure and efficient operation.
Assist in the implementation of new technology solutions or upgrades.
Ensure compliance with data security protocols and IT policies.
Additional Duties:
Document technical procedures, configurations, and troubleshooting steps.
Maintain inventory of AV/IT equipment and manage repairs or replacements.
Train staff on the use of AV/IT systems and software as needed.
Stay updated on industry trends and advancements in AV and IT technologies.
Qualifications:
Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry.
Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure.
Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting.
Excellent problem-solving skills and attention to detail.
Physical Requirements:
Ability to lift and move equipment weighing up to 50 lbs.
Comfortable with extended periods of standing, walking, and working in various event environments.
$43k-82k yearly est. Auto-Apply 60d+ ago
Help Desk Support Technician/ Event Coordinator (Secret Clearance)
Milvets Systems Technology, Inc. 4.0
Technical support technician job in Kirtland, NM
Job Description
MILVETS is currently seeking a full time Help Desk SupportTechnician/ Event Coordinator (Secret Clearance)
About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.
Position Title: Help Desk SupportTechnician/ Event Coordinator (Secret Clearance)
Position Summary: MILVETS is currently seeking a full time Help Desk SupportTechnician/ Event Coordinator who will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM.
Responsibilities:
Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnose, identify, isolate and analyze problems utilizing historical database records.
May route calls to product line specialists.
Maintain and update records and tracking databases.
Alert management to recurring problems and patterns of problems.
Occasional work outside of standard work hours may be required.
Qualifications:
High School diploma or equivalent and 2 years additional education and/or related experience.
DoD 8570 IAT-II certification (CompTIA Sec+ or higher).
Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire.
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.
_______________________________________________________
MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.
Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
******************** E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
MILVETS Systems Technology, Inc. (“MILVETS”) uses JazzHR Talent Fit AI to assist in candidate evaluation. This tool leverages artificial intelligence to generate insights but does not make autonomous hiring decisions. All employment decisions are made solely by MILVETS' recruitment and management teams.
Candidate data processed through JazzHR Talent Fit AI is handled in compliance with applicable privacy and data protection regulations, including GDPR, and MILVETS' internal policies. MILVETS is an Equal Opportunity Employer (EOE) and complies with all relevant EEOC regulations to ensure fair and equitable hiring practices.
By applying, candidates acknowledge and consent to the use of this tool for recruitment purposes.
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$32k-54k yearly est. 5d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Farmington, NM
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-39k yearly est. 13d ago
IT Support Specialist
Dci Donor Services 3.6
Technical support technician job in Albuquerque, NM
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions.
Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution.
Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
Provides individual and group instruction or training, as needed.
Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement.
Performs other duties as assigned.
The ideal candidate will have:
Information Technology related associates degree or equivalent work experience.
3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
Prior experience in the following areas preferred:
Installing, configuring, and troubleshooting Windows operating systems
Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
2012-2019 Windows Server
Technical service experience
IP Networking Knowledge (VLANS, subnets, routing)
Administering enterprise level Anti-Virus systems
Administering Windows updates
Build and deploy images for computer deployment
Active Directory (security, group policy, federation)
Relevant IT related certifications are preferred
Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$27k-40k yearly est. Auto-Apply 60d+ ago
IT Technician - In-Person
Guidance Center of Lea County 4.5
Technical support technician job in Hobbs, NM
The IT Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware and software and related infrastructure. This would be a perfect opportunity for someone looking to work in a technology diverse environment with an opportunity to learn systems and expand your skill level.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Support end users by resolving issues reported by end users.
Provide installation, maintenance, and repair of end user hardware.
Monitor and work to complete customer submitted support tickets and requests as received.
Deploy new hardware and software as required.
Assist in creation of new user accounts by provisioning and administer user credentials, access rights, permissions, and control systems.
Consult with end users on the performance aspects of the software applications and hardware to discover trends and increase effectiveness.
Assist in implementation of various IT projects to enhance operations to include networking, system security, telecom, and other related areas.
Develop and maintain strong, positive working relationships with departments.
Other duties as assigned.
KNOWLEDGE AND EXPERIENCE
Required
High school or high school equivalent is required.
Computer support and ability to communicate in a professional manner.
Organizational, problem-solving, and time management skills.
Ability to work independently, with a team member, and manage deadlines.
Preferred
Associate's Degree in Information Technology or related field is preferred.
Previous experience working in information technology or in a related capacity.
Exposure to AD, Windows, computer hardware, common software applications, printers, and other typical office equipment.
Understanding of DHCP, IP, DNS, VPN, basic network architecture and basic server technologies.
Knowledge of technical management, information analysis and of computer hardware/software systems.
Microsoft or other IT certifications.
LEVEL AND DEGREE OF SUPERVISION
Supervised by Director of Information Technology. Supervision to include all in-service training sessions, team meetings, general staff meetings and any specialized training as required by contract terms. Expected to be self-motivated, analytical, and work closely with all GCLC staff.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity.
Must be able to lift and push up to 50 pounds at times.
Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.
$31k-42k yearly est. Auto-Apply 14d ago
IT Technician
WNM Communications
Technical support technician job in Silver City, NM
As an IT Technician, you will provide technicalsupport to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.
Key Responsibilities:
· Provide first-level technicalsupport to end-users via phone, email, or in person.
· Assist users with hardware and software issues, troubleshooting problems to resolution.
· Install, configure, and maintain computer systems and peripherals.
· Assist in the setup and maintenance of local area networks (LANs).
· Troubleshoot basic network connectivity issues.
· Support users in accessing and utilizing network resources.
· Install and update software applications on user devices.
· Perform routine maintenance on computer hardware, including upgrades and repairs.
· Assist in managing inventory and tracking hardware assets.
· Implement and follow security best practices to protect against unauthorized access and data breaches.
· Assist in antivirus and anti-malware management.
· Maintain accurate records of support activities, hardware, and software inventory.
· Document troubleshooting procedures and solutions for future reference.
· Provide basic training to end-users on the use of hardware and software.
· Collaborate with other IT team members to resolve complex issues.
Qualifications:
Education: High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus.
Technical Skills: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with networking concepts is a plus.
Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users.
Problem-Solving: Strong problem-solving skills and the ability to think critically.
Customer Service: Excellent customer service skills and a positive attitude.
Team Player: Ability to work effectively in a collaborative team environment.
Adaptability: Willingness to learn and adapt to new technologies and challenges.esponsibilities:
- Provide desktop support to end-users, troubleshooting hardware and software issues
- Install, configure, and maintain computer hardware and software
- Set up and manage user accounts and permissions
- Monitor and maintain computer systems and networks
- Analyze system logs and identify potential issues
- Implement security measures to protect data and systems
- Assist with the setup and maintenance of network equipment, including routers, switches, and firewalls
- Collaborate with other IT team members to resolve complex technical issues
- Provide excellent customer service and communicate effectively with end-users
Experience:
- Minimum of 2 years of experience in a similar IT support role
- Proficient in Windows operating systems (Windows 10, Windows Server)
- Experience with Active Directory, Group Policy Objects (GPO), and virtual private networks (VPN)
- Knowledge of computer hardware components and troubleshooting techniques
- Ability to analyze technical problems and find effective solutions
- Strong communication skills, both verbal and written
- Familiarity with Mac OS is a plus
- Understanding of local area networks (LAN) and network protocols
If you are a skilled IT Technician looking for an exciting opportunity to contribute to a dynamic team, we want to hear from you. Apply today!
$38k-69k yearly est. 40d ago
Information Technology - IT Tech (Albuquerque based)
Heritage Companies 4.4
Technical support technician job in Albuquerque, NM
Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE
We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits.
Located in Albuquerque, NM.
Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technicalsupport, managing user access, and ensuring data security.
Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction)
Mission Duties and Functions:
World-Class Support
Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality.
Address hardware, software, and network problems to minimize downtime across departments.
Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively.
Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket.
User Management & IT Governance
Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies.
Implement security measures to protect data and ensure system integrity.
End-User TechnicalSupport
Provide customer service and technicalsupport for mobile, desktop, and laptop devices.
Educate users on best practices, improving proficiency and reducing recurring issues.
Technical Maintenance & Repair
Install and maintain Windows, Google Chromebooks, and ChromeOS devices.
Ensure hardware and software performance through regular updates and troubleshooting.
Address POS, PMS, and guest room tech issues, escalating when necessary.
Project Management
Lead IT projects, including system upgrades and technology implementations.
Collaborate with vendors to integrate new software, services, and technology enhancements.
Cybersecurity Management
Oversee agent-based detection software to monitor threats.
Respond to security alerts with the SOC and resolve vulnerabilities.
Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing.
Multitasking & Documentation
Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs.
Update IT documentation and ticketing systems across properties.
Collaboration
Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards.
Benefits
Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
401k Matching!
Free employee parking!
Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Growth & Development Opportunities amongst the entire company!
Requirements
Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided.
Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods.
Time: 60% at HQ 35% properties within city 5% travel across statewide properties
Strong Communication Skills: Excellent verbal and written communication focused on customer support.
Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace.
Experience: 2-3 years of IT operations experience.
Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues.
SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth
Heritage Companies is an Equal Opportunity Employer
Salary Description $18-20/hour DOE + benefits
$18-20 hourly 60d+ ago
IT Technician I
Goodwill Industries of New Mexico 4.0
Technical support technician job in Albuquerque, NM
Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community.
Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more.
Base Pay starting at $18.50/hr, depending on experience.
Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation.
Essential Duties and Responsibilities:
* Adherence to the attendance and punctuality policies of Goodwill.
* Exhibit excellent customer service skills as related to your position.
* Monitor and respond quickly to incoming requests relate to IT issues.
* Respond to requests for technical assistance over the phone, email or via a ticketing system.
* Provides technicalsupport to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
* Maintain user PCs, including upgrades and configuration as needed.
* Resolve basic problems while referring more complex problems to intermediate and/or senior level.
* Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved.
* Ensure HIPAA compliance.
* Maintain confidentially of all privileged information.
* Perform other incidental and related duties as required and assigned.
Requirements
* Knowledge of Windows 11 Support experience.
* Knowledge of Computer imaging software.
* Experience working in an IT helpdesk environment.
* Knowledge of and compliance with all safety policies and procedures.
* Knowledge of a variety of software, technologies, and applications.
* Skill in system troubleshooting and problem-solving.
* Ability to exhibit excellent customer service skills.
* Ability to read, write and understand English.
* Ability to carry out instructions in verbal and written format.
* Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
* Ability to work independently and demonstrate time management skills.
* Ability to handle multiple tasks and meet deadlines.
* Ability to travel when needed across several locations within New Mexico.
* Must possess and maintain a valid New Mexico Driver's License
Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required.
Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
* High school diploma or equivalent.
* One year related work experience in help desk environment preferred.
* One year Windows environment preferred.
Salary Description
$18.50/hr
$18.5 hourly 1d ago
Telephone Systems OSP Technician
Crystal Management | CMIT
Technical support technician job in Albuquerque, NM
CMIT is looking for a Telephone Systems OSP Technician on the Kirtland Air F Force Base C4 Contract in Albuquerque, New Mexico.
Responsibilities
Install and maintain voice and data infrastructure throughout the installation.
Installation, termination, testing, and activation of LAN cabling and telecommunication end devices, to include VoIP devices
Locating of cables for dig permits; interior and exterior cable repairs.
Occasional copper and fiber cable splicing, and cable testing.
Installation of other low voltage cables or low speed circuits.
Perform installations according to current base, industry, and safety standards, and legal requirements.
Complete work based on customer submitted work orders, dig permit requests, or emergency outage reports.
Coordinate with customers, permitting office, and other work centers.
Properly document, label, and record all work to include entry into electronic records systems as required.
Coordinate with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors.
Qualifications
Required
Must be familiar with current copper and fiber installation and testing standards.
Previous experience with interior and/or exterior cable installation, maintenance, and testing.
Knowledge in telecommunications systems and practices.
Familiarity with copper and fiber cable installation, repair, and cable locating.
Customer service experience.
Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously and establish and maintain cooperative and effective working relationships with customers and coworkers.
Understanding of proper safety practices, procedures, and regulations applicable to work being performed in a telecommunication environment.
Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services.
Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members.
Applicant must be diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
Physical Demands
Ability to meet physical requirements of the positions such as climbing ladders, standing, bending, and lifting for duration of the duty day.
Must be capable of working in confined spaces.
Education/Certification Required
Valid New Mexico driver's license and reliable transportation required.
Telephone Journeyman License ES-7J - New Mexico Preferred.
BICSI Installer 1 or 2 preferred.
Clearance Required
Requires a SECRET security clearance.
$36k-58k yearly est. 3d ago
IT HELP DESK TECHNICIAN
Santa Ana Star Casino 3.9
Technical support technician job in Santa Ana Pueblo, NM
Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations:
* Treat all other co-workers with dignity and respect regardless of position.
* Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
* Always be honest. Admit mistakes, learn from mistakes, and move forward.
* Demonstrate an ability to accept constructive criticism and guidance from supervisors.
* Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
* When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Responsibilities:
* Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
* Assists Systems Administrators in administration and support of enterprise applications.
* Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
* Provides technical training for end users regarding computer and application use and procedures.
* Prepares and maintains technical records and documentation in conformance to department standards.
* Performs other duties as assigned.
* Other duties as assigned.
Minimum Requirements:
* Preference is given to qualified Santa Ana Tribal Members.
* Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required.
* Two (2) years of helpdesk or experience in an enterprise environment is preferred.
* Prior experience in a casino IT environment preferred.
* A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program.
* All employees must proficiently use smartphones for company applications, email, and text.
* Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Maintains a strict level of confidentiality regarding company information.
* Strong organizational skills.
* Proven ability to provide outstanding customer service.
* Must have excellent problem-solving abilities.
* Must be a detail-oriented, organized individual with the ability to multitask.
* Must be able to work in a fast-paced environment.
* Must be able to deal with stressful situations in a professional manner.
* Must be a Team Player.
* Display strong verbal and written communication skills.
* Proven ability to handle conflict situations.
Essential Physical Functions:
The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear.
* Lifting and transporting moderately heavy objects, such as computers and peripherals.
* Sitting or standing for extended periods of time.
* Must be able to work various hours including weekends and holidays.
* Must present self in a well-groomed, professional appearance.
* The employee must be able to lift to 25 pounds.
* Must be able to work at a fast pace.
* Must be able to handle stress effectively.
* Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
* Physical ability to safely perform the essential job functions of the position.
Equipment Used
* Smartphones, computers, timeclocks, and all other equipment assigned to the position.
* A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
* All employees are required to proficiently use a smartphone for company applications, email, and text.
Work Environment:
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
$31k-38k yearly est. 9d ago
Field Technician Starlink/Dish Network
Southern Star 4.7
Technical support technician job in Lovington, NM
Job Description
Training/Base pay rate of $20.00 per hour. The Base rate increases .50 upon completion of 60 days of employment.
We have a Guaranteed Hourly Rate of $25.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.
If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay.
However, the earning potential is much higher!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.
Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months.
About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Successfully upsell products and services to customers while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
#INSSMST
#ZR
$60k-85k yearly 7d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Albuquerque, NM
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$30k-41k yearly est. 13d ago
IT Support Specialist
DCI Donor Services 3.6
Technical support technician job in Albuquerque, NM
Job Description
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions.
Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution.
Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
Provides individual and group instruction or training, as needed.
Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement.
Performs other duties as assigned.
The ideal candidate will have:
Information Technology related associates degree or equivalent work experience.
3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
Prior experience in the following areas preferred:
Installing, configuring, and troubleshooting Windows operating systems
Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
2012-2019 Windows Server
Technical service experience
IP Networking Knowledge (VLANS, subnets, routing)
Administering enterprise level Anti-Virus systems
Administering Windows updates
Build and deploy images for computer deployment
Active Directory (security, group policy, federation)
Relevant IT related certifications are preferred
Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$27k-40k yearly est. 20d ago
IT Technician
WNM Communications
Technical support technician job in Silver City, NM
Job DescriptionSalary: DOE
As an IT Technician, you will provide technicalsupport to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.
Key Responsibilities:
Provide first-level technicalsupport to end-users via phone, email, or in person.
Assist users with hardware and software issues, troubleshooting problems to resolution.
Install, configure, and maintain computer systems and peripherals.
Assist in the setup and maintenance of local area networks (LANs).
Troubleshoot basic network connectivity issues.
Support users in accessing and utilizing network resources.
Install and update software applications on user devices.
Perform routine maintenance on computer hardware, including upgrades and repairs.
Assist in managing inventory and tracking hardware assets.
Implement and follow security best practices to protect against unauthorized access and data breaches.
Assist in antivirus and anti-malware management.
Maintain accurate records of support activities, hardware, and software inventory.
Document troubleshooting procedures and solutions for future reference.
Provide basic training to end-users on the use of hardware and software.
Collaborate with other IT team members to resolve complex issues.
Qualifications:
Education: High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus.
Technical Skills: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with networking concepts is a plus.
Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users.
Problem-Solving: Strong problem-solving skills and the ability to think critically.
Customer Service: Excellent customer service skills and a positive attitude.
Team Player: Ability to work effectively in a collaborative team environment.
Adaptability: Willingness to learn and adapt to new technologies and challenges.esponsibilities:
- Provide desktop support to end-users, troubleshooting hardware and software issues
- Install, configure, and maintain computer hardware and software
- Set up and manage user accounts and permissions
- Monitor and maintain computer systems and networks
- Analyze system logs and identify potential issues
- Implement security measures to protect data and systems
- Assist with the setup and maintenance of network equipment, including routers, switches, and firewalls
- Collaborate with other IT team members to resolve complex technical issues
- Provide excellent customer service and communicate effectively with end-users
Experience:
- Minimum of 2 years of experience in a similar IT support role
- Proficient in Windows operating systems (Windows 10, Windows Server)
- Experience with Active Directory, Group Policy Objects (GPO), and virtual private networks (VPN)
- Knowledge of computer hardware components and troubleshooting techniques
- Ability to analyze technical problems and find effective solutions
- Strong communication skills, both verbal and written
- Familiarity with Mac OS is a plus
- Understanding of local area networks (LAN) and network protocols
If you are a skilled IT Technician looking for an exciting opportunity to contribute to a dynamic team, we want to hear from you. Apply today!
$38k-69k yearly est. 12d ago
Information Technology - IT Tech (Santa Fe based)
Heritage Companies 4.4
Technical support technician job in Albuquerque, NM
Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE
We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits.
Located in Santa Fe, NM.
Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technicalsupport, managing user access, and ensuring data security.
Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction)
Mission Duties and Functions:
World-Class Support
Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality.
Address hardware, software, and network problems to minimize downtime across departments.
Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively.
Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket.
User Management & IT Governance
Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies.
Implement security measures to protect data and ensure system integrity.
End-User TechnicalSupport
Provide customer service and technicalsupport for mobile, desktop, and laptop devices.
Educate users on best practices, improving proficiency and reducing recurring issues.
Technical Maintenance & Repair
Install and maintain Windows, Google Chromebooks, and ChromeOS devices.
Ensure hardware and software performance through regular updates and troubleshooting.
Address POS, PMS, and guest room tech issues, escalating when necessary.
Project Management
Lead IT projects, including system upgrades and technology implementations.
Collaborate with vendors to integrate new software, services, and technology enhancements.
Cybersecurity Management
Oversee agent-based detection software to monitor threats.
Respond to security alerts with the SOC and resolve vulnerabilities.
Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing.
Multitasking & Documentation
Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs.
Update IT documentation and ticketing systems across properties.
Collaboration
Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards.
Benefits
Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
401k Matching!
Free employee parking!
Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Growth & Development Opportunities amongst the entire company!
Requirements
Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided.
Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods.
Time: 60% at HQ 35% properties within city 5% travel across statewide properties
Strong Communication Skills: Excellent verbal and written communication focused on customer support.
Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace.
Experience: 2-3 years of IT operations experience.
Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues.
SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth
Heritage Companies is an Equal Opportunity Employer
Salary Description $18-20/hour DOE + benefits
$18-20 hourly 60d+ ago
Field Technician Starlink/Dish Network
Southern Star 4.7
Technical support technician job in Lovington, NM
Training/Base pay rate of $20.00 per hour. The Base rate increases .50 upon completion of 60 days of employment.
We have a Guaranteed Hourly Rate of $25.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.
If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay.
However, the earning potential is much higher!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.
Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months.
About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Successfully upsell products and services to customers while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
#INSSMST
#ZR
$60k-85k yearly Auto-Apply 7d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support technician job in Santa Fe, NM
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-40k yearly est. 13d ago
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