Technical support technician jobs in Oklahoma City, OK

Shift: Part Time, Per Diem (as needed) Works under close supervision and direction of certified nuclear medicine technologists with image acquisition, image processing, and patient care. Responsible for maintaining patient safety protocols. Performs all duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Assist certified nuclear medicine technologist in imaging, processing, and completing nuclear medicine diagnostic imaging exams on patients Qualifications: Education: Currently enrolled as a student in a nuclear medicine technology program Certification/Registration: AHA BLS Other Skills and Knowledge: Good Communicator, ability to multitask Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): nuclear med, student, intern

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Network / System Monitoring & Support SD Escalation Support Client Ticket Management / SLA Adherence IMAC and B/F Support Update ITGlue / Tooling Job Summary: This role is important because it monitors the first line of notification of issues within client environments; provides clients with proactive services to prevent bigger issues by automating maintenance and patching. Creates and implements new automation services as issues arise and technology changes. Ensures the client is notified of issues in a timely manner. Responsible for the functionality of software in the monitoring and triaging of alerts received from internal and external Clients. The role requires a comfort level of communicating professionally across different levels of both internal and client organizations. Serves as the escalation point for ITSS I/II level technicians. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: Multi-task various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary. Troubleshoot, analyze and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Work with key stakeholders to address gaps in licensing, software, and hardware when identified. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Respond to software-generated alerts and troubleshoot recurring issues. Create and manage reports and scripting for clients using the RMM tools. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communicate with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. Inform customers about ISG service offerings that may help them in monitoring their environment. Participate in an after-hours call rotation to support our customers. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and Organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED Required. Bachelor's Degree in related field preferred. A minimum of 5-7 Years similar or related experience. Experience with Cisco Unified Communications and MS Teams Voice required. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges. We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: OKC VAMC (921 NE 13th St, Oklahoma City, OK 73104) Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings 10 - 15% travel required Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $67,500 - $82,500 Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Hi Hope you are doing well !!! I find your profile good fit for the position please find the below Job Title: Deskside Support Representative Distributed Client Services Location: Oklahoma City, OK Duration: 1 Year(with possible extension) Job Description: Desktop support experience Must have good communication skills Experience with MS outlook Proficient with windows 7 Should have perform all IMAC (install, move , add and change )activities Should have experience in working with windows 7 Additional Information For more information, Please contact Shubham ************ ***************************

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: * Stable Foundation * Treat with Respect * Safe Environments * Employee Focus JOB SUMMARY The IT Support Analyst will work in conjunction with the Infrastructure Team and Help Desk to provide service and technical support to all Company locations throughout Oklahoma. This position is primarily responsible for providing support services to our remote locations but will also provide service and support at our main office. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS * Resolve technological problems of varying size and complexity with thoughtfulness and professionalism * Collaborate with field locations to manage their support needs * Perform Break/Fix repairs, recognize support trends, and implement solutions to fix core issues at assigned locations * Field support calls from the Help Desk and provide remote support * Communicate with end-users on a regular basis via ticket updates, emails, and calls * Maintain, analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and testing solutions and develop approaches to prevent future problems * Maintain onsite networks and devices including network switches, wireless, fiber cabling, Cat6 cabling, cable and rack management, and IoT devices * Build relationships and a level of trust with fellow Dolese employees that work at remote locations * Regular attendance at the worksite or assigned work location * Other duties as assigned QUALIFICATIONS Education & Experience * High school diploma or GED required * 0 -5 years of experience in an IT Support or IT Field Support role * Experience with Microsoft Products * Experience with network topologies and data cabling (Cat6, Low Voltage, Fiber) (preferred) * Experience with wireless solutions, antennas, point to point, and wireless security (preferred) * Experience supporting Citrix/RDS Environments (preferred) * Experience with VeloCloud, Sophos, Solarwinds, Intune, and Cisco Call Manager (preferred) Knowledge, Skills & Abilities * Must be available to be on the road most of the time assisting our field locations * Must be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customers * High attention to detail with proven analytical and problem-solving skills * Ability to work independently with advanced organizational and task prioritization skills * Possess and maintain a valid driver's license and good driving record * Excellent interpersonal skills and a positive attitude that fosters effective relationships * Excellent verbal, written, and comprehension skills * Must be able to work a flexible schedule including early mornings, nights, and weekends PHYSICAL REQUIREMENTS * Lift, push, or pull objects of various dimensions up to 50 lbs. of weight frequently * Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking * Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects * Ability to use hands and fingers to handle or feel * Ability to verbally communicate, hear, and see EEO Statement: We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.

Welcome to Love's! We are hiring for Help Desk Technicians - Tier I to provide front-line support for the Love's Corporate and Field requests. The Help Desk Technician - Tier I's job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Job Functions: Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests. Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II's when potential trends in incidents arise. Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution. Assist in software releases and roll-outs according to Change Management best practices. Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools. Reinforce SLAs to manage end-user expectations. Other duties assigned as needed. Experience and Qualifications: HS Diploma or equivalent required College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred CompTIA A+ Certification Preferred Knowledge of basic computer hardware and peripherals. Experience with desktop operating systems, including Windows Skills: Hard Skills: Knowledge of both Windows OS and Apple IoS. Knowledge of Microsoft Office as well as basic computer hardware and peripherals. Soft Skills: Exceptional written and oral communication, exceptional interpersonal skills, with a focus on rapport-building. In addition, a successful candidate will also have outstanding listening, questioning, and problem solving skills, keen attention to detail, and a team player. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting up to 40 pounds. Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components. Requires normal range of hearing and vision Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Information Technology

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related experience US Citizenship Required: No Job Description: Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to: Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues. Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures. Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs Assist with audio visual system deployments including hardware and software configuration Conducts sound, visual, and performance quality checks on AV equipment Assist in operating sound and visual equipment during live events Performs maintenance actions including inspections, service contracts, and upgrades Monitors VTC equipment and system performance to ensure satisfactory operation Troubleshoots hardware, software, infrastructure and Enterprise problems Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems Provides technical assistance and training to users Participates in special projects as required May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required. Position Requirements 1+ years of related customer support, call center or help desk experience. Provide weekend and holidays coverage as needed. Requires a High School Diploma or GED. Associates Degree preferred. ITIL Foundation Certified (Preferred). HDI CSR Certified (Preferred). Must be able to obtain/retain an FAA PIV badge (Mandatory). FAVES Citizenship Requirements - 3.14-3 Foreign Nationals as Contractor Employees (April 2008) Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status. Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8: Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9; A risk or sensitivity level designation can be made for the position; and The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position. HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT ● Provides technical support and troubleshooting to voice and AV systems, hardware, and software. GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $19.12 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA OK Oklahoma City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

The Oklahoma City Thunder is seeking a customer-focused IT Support Specialist to serve as the primary helpdesk technician for our Basketball Operations. This full-time position is based primarily at the Thunder ION Practice Facility, where you will support day-to-day end-user IT needs, with a focus on MacOS administration and management. Additionally, the role provides NBA gameday technology operations support at the Paycom Center. We are looking for someone with strong communication skills, excellent troubleshooting abilities, and proven experience supporting MacOS environments in fast-paced, high-performance settings. In this role you will: Helpdesk & End-User IT Support * Serve as the first point of contact for IT issues at the practice facility and remotely across departments * Specialize in MacOS administration, including system setup, configuration, updates, and user support * Troubleshoot both MacOS and Windows devices, including desktops, laptops, and mobile devices * Administer and support mobile device management (MDM) platforms, including enrollment, policy configuration, and compliance monitoring * Manage and resolve tickets in the IT helpdesk system with attention to detail and follow-through * Maintain accurate documentation, asset records, and user onboarding/offboarding processes * Provide support for Microsoft 365, network printing, user access, and common business applications * Develop and maintain end-user training resources and technical documentation Gameday IT Operations * Support setup, testing, and real-time troubleshooting for Thunder and Blue home games * Maintain gameday systems, networking hardware, printers, and laptops in a fast-paced live environment * Work closely with internal departments and external vendors during games * Document post-game support reports and track issue resolutions Infrastructure & Project Assistance * Assist with basic network tasks, including port changes and wireless support * Participate in IT equipment deployments and office technology upgrades * Help monitor environmental and power systems used in IT infrastructure * Maintain inventory of spare parts and consumables What you'll bring to the role: * Associate or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Minimum 2 years of experience in IT helpdesk or desktop support * Proficiency in: * MacOS administration (system imaging, updates, security settings, user support) * Microsoft 365, Active Directory, and Windows support * Printer, A/V, and conference room system troubleshooting * Experience with Jamf or other MDM solutions (preferred) * Understanding of fundamental cybersecurity practices * Familiarity with basic networking concepts and tools * Take pride in solving user problems and delivering calm, professional support * Excel at staying organized and communicating clearly, even under pressure * Want to expand your skills in both traditional IT support and live-event technology Additional Details: This is a full-time, hourly, in-person position reporting to the Apple Technology Coordinator. The primary work location is the Thunder Ion Practice Facility with a secondary location at the Paycom Center in Oklahoma City. Must have a valid driver's license and reliable transportation. The role requires flexible hours, including Thunder home games and special events, and the ability to lift up to 50 pounds, climb ladders/stairs, and crouch as needed. Availability to work evenings, weekends, and holidays during the season is required. We offer a positive office environment and a robust benefits package including excellent medical, dental and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more. The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture - Respect and Value Everyone. Qualifications

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionPRINCIPLE CHOICE SOLUTIONS IT Support Analyst The IT Support Analyst is responsible for providing escalated technical support and training to end users. The IT Support Analyst position is responsible for working within the ticketing system, quickly troubleshooting software/hardware issues, accurately documenting issues, resolutions, and collaborating with other technical resources to solve complex problems. Such troubleshooting may include software applications, hardware issues, or answering training questions via phone, email, remote access, and in person. Hardware Imaging is a core responsibility for this position. ORGANIZATION This position reports to the IT Support Manager. ESSENTIAL FUNCTIONS Supply and deploy technical solutions to business problems. Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security. Provide escalated and advanced hardware and software support to business users both locally and remote via phone, email, chat, and remote tools. End user administration following internal IT processes and procedures. Installation and configuration of workstations, printers, and other end user requests Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite, Communication software, Connectwise, Mobile device management, and Secure web gateway including any other current/future technology that may be considered as organization owned/managed. Work closely with the IT Leadership to ensure proper issue tracking, documentation, and assignment of tasks is being completed accurately and on a daily basis. Working with the team, collaborate, and improve documentation for end users through our external systems. Additional security clearance/training may be required specific to this department. Provide On-Call support as necessary. All other duties as assigned. KNOWLEDGE & EXPERIENCE 1-3 years' experience in providing outstanding customer service through hardware and software technical support in a professional office environment. 1-3 years' experience using a ticketing system. Advanced hardware and software troubleshooting skills. High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications. Azure Active Directory, Command prompts, and Microsoft PowerShell experience required. At least 1 year of regular use of AD Users and Groups in providing normal AD administration. Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable. Strong communications skills with the focus on customer service. High sense of urgency with excellent researching abilities. CompTIA Network+, A+, Software+, or equivalent certification is required. MACHINES & EQUIPMENT The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier. PHYSICAL REQUIREMENTS Must be able to lift and carry up to 50 pounds. Must be able to talk, listen, and speak clearly on the telephone. WORKING CONDITIONS The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' associate and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws. Powered by JazzHR 5YxEkUpVnZ

Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Shift: Monday-Friday, Flexible 40-Hour Schedule (7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM) Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Act as the initial contact for all end-users that need technical support. Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed. Follow defined procedures and policies to resolve recurring issues. Escalate or involve senior technicians on more sensitive or complex end-user problems. Perform related work as required. Competencies Technical Capacity. Problem Solving/Analysis. Communication Proficiency. Team Player. Work Independently. Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Travel Infrequent travel is expected for this position. Qualifications Required Education and Experience Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware. Basic understanding of principles and theories of network systems and management. Basic understanding of Internet technologies and products. At least one year of technical work experience or equivalent education. Preferred Education and Experience Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Requirements A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings. 10 - 15% travel required Travel Requirements Travel to client locations is required for this position and may vary based on project needs. EEO Statement Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.

Information Technology Support Specialist Our client based in Oklahoma City, OK is seeking an Information Technology Support Specialist for a contract-to-hire position. Industry: Healthcare Dynamic Team Culture Rapidly Growing Organization Responsibilities of the IT Support Specialist: Generate reports and conduct data analysis using tools such as Power Bi and Excel Support Business Development activities by collaborating with the team in client management, scheduling, communication, and analytics Assist in scheduling monthly client requirements, updating project management software, and ensuring timely follow-up on client requests Track deliverables, conduct client analytics, and identify areas for improvement Coordinate new client onboarding and support Business Development discussions Manage security badges, troubleshoot equipment issues, and provide technical support to the team Requirements for the IT Support Specialist Role: Bachelor's Degree preferred Minimum of 3 years of experience in IT support or related roles Proficiency in Power Bi and advanced Excel skills Strong organizational and time management abilities Excellent communication and interpersonal skills Proactive, self-motivated, and capable of analyzing data to derive insights Prior experience in a similar position is advantageous Benefits: Comprehensive Medical, Dental, and Vision Coverage Paid Time Off and Holidays Frontline Source Group is an Equal Opportunity Employer. Candidates must have authorization to work in the United States without the need for sponsorship. The client does not offer visa sponsorship. Disclaimer: Frontline Source Group and its affiliates do not request sensitive personal data until a job offer is extended and accepted. If there are any concerns regarding the legitimacy of our job postings, we encourage you to contact one of our branch locations for verification.

Job Details Gemini Industries, Inc (Oklahoma) - El Reno, OK Full Time High School $55000.00 - $65000.00 Salary/year None Day Shift Customer ServiceDescription The Technical Support Specialist will support Gemini's sales and customer experience team to increase gross profit dollars year after year by utilizing our innovative coating solutions, professionalism, and technical expertise. This position will routinely collaborate with the Lab and Product Development to ensure that Gemini's products are viewed as the industry leader and to also ensure that Gemini is viewed as a partner in the success of our customers' business. DUTIES AND RESPONSIBILITIES Provide technical support via phone, email, and occasional in-person visits to customers, distributors, and internal teams. Assist customers with coating selection, application techniques, troubleshooting, and problem resolution Conduct product demonstrations, training sessions, and on-site visits to ensure proper use of wood coatings. Collaborate with R&D and Quality Control teams to communicate customer feedback and resolve product performance issues. Manage and regularly update the AI technical assistant on the Gemini website Assist in developing and maintaining technical documentation, including application guidelines, troubleshooting charts, and FAQs. Support new product launches with technical guidance and customer assessments Provide technical support, adequate inventory levels and logistics for wood coatings application equipment. Regularly monitors progress against set goals and formulates and executes plans to ensure goals are met or exceeded. Perform other job-related duties and responsibilities as may be assigned from time to time by management. Qualifications REQUIRED SKILLS AND ABILITIES Ability to work math problems with percentages and ratios. Strong knowledge of the metric system for conversion. Ability to produce results with minimal supervision. Possess an in-depth understanding of the differences in products and application. Extensive knowledge of application equipment and coating systems. Have a familiarity with solvents & additives and their correlations into coatings. Have a familiarity with testing parameters; KCMA, AWI, ASTM etc. Have a familiarity with wood coatings application equipment, parts and accessories. Ability to collaborate well with others internally and externally. Strong written and verbal communication skills. Strong problem solving skills. Ability to routinely travel to other locations. Proficient in Microsoft Office suite. EDUCATION AND EXPERIENCE A high school diploma or GED equivalent AND 5 years' experience in coatings and application related field OR Bachelor's degree PHYSICAL AND MENTAL REQUIREMENTS The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls. Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Ability to see and distinguish colors.

Job Description This role supports an enterprise IT infrastructure planning and management system used for processing IT requirements, infrastructure funding requests, portfolio management, cable plant documentation, and geospatial-layer data. The position provides Tier II technical support, troubleshooting, documentation, testing, and collaboration with software engineering teams to ensure system stability and user satisfaction. The system operates on an Oracle and Microsoft .NET Framework (4.8) architecture. The Tier II Help Desk Technician serves as the escalation point for user inquiries, technical issues, and defect identification. Responsibilities include system sustainment, issue triage, work order creation, software testing, and coordination with Tier I and engineering teams. Primary Responsibilities Respond to and resolve Tier II support inquiries promptly and professionally. Create and manage customer work orders within the enterprise web application. Provide advanced technical assistance via phone, email, and collaboration tools. Coordinate with Tier I support and software engineering teams to identify issues and escalate defects. Prioritize and respond immediately to high-priority or VIP support requests. Build and maintain positive working relationships with end users to understand support needs. Diagnose, research, and resolve complex software and hardware issues. Perform end-user testing of software releases/builds and log defects in Azure DevOps (ADO). Document, track, and monitor issues to ensure timely and accurate resolution. Collaborate with Help Desk leadership to meet support metrics and customer requirements. Provide guidance and mentorship to Tier I help desk personnel. Identify and communicate potential risks affecting users or the software environment. Maintain current knowledge of emerging IT tools, technologies, and support practices. Required Skills & Qualifications Demonstrated exceptional customer service capabilities. Strong commitment to high-quality user support. Excellent verbal and written communication skills across phone, email, and chat channels. Broad understanding of IT networks, systems technologies, troubleshooting methodologies, and support processes. Proven ability to diagnose and resolve complex technical issues. Preferred Qualifications Bachelor's degree in computer science or equivalent combination of education and experience. 3+ years Help Desk or technical support experience. 3+ years customer service experience, preferably in a call center or enterprise environment. 3+ years' experience in the IT field. 2+ years' experience performing user software testing. Active DoD Secret Clearance Proficiency with: Azure DevOps (ADO) Ticketing/support systems VPN technologies Microsoft 365 Suite Windows 11 Microsoft Teams Laptop provisioning/support tools Powered by JazzHR JiKFgutzEH

Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software. This person will be largely responsible for imaging, configuring, and deploying appropriate computer equipment for employees. On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2/3 tickets, printer support, drive mapping, account maintenance, etc. and assisting with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations. This person will join a team of 10 to assist with large deployments and escalated tickets. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements · 2+ years desktop support experience · Experience troubleshooting Tier 2/3 tickets such as: rights to networks, configuration issues, software installations, hardware repair, etc. · Experience troubleshooting Mac OS and/or Windows OS · Imaging/Deploying large volumes of equipment · AV Troubleshooting experience Experience maintaining knowledge-centered support (KCS) · Knowledge in Artificial Intelligence (AI) · Computer Science Degree · A+/Network+ Certification · Experience supporting over 500+ applications Understanding of scripting languages (e.g. PowerShell, JavaScript, HTML, CSS, XML, JSON)

Title: Technology Help Desk Qualifications: Excellent customer service and telephone skills Strong troubleshooting and diagnostic abilities Ability to learn quickly and adapt to new technologies Outstanding verbal and written communication skills including formatting and proofreading Proficient in Microsoft Office, Apple and Google apps Have technical experience with printers, Windows and Apple computer hardware, software and operating systems Bilingual preferred Reports To: Chief Technology Officer Performance Responsibilities: Provide technical assistance and support for incoming calls and visits related to passwords, computer systems, software, and hardware Respond to questions from teachers and staff via phone or email seeking assistance Install and modify software Recordkeeping Configuring and reimaging devices Create, maintain, and repair staff and student user accounts and data Use the Apple mobile device management system to help manage district devices Provide support to users for the district wireless network: BYOD, wireless phones, guest logins and the district cloud storage Perform other duties as assigned Terms of Employment: Twelve months. Evaluation: Performance of this job will be evaluated annually in accordance with provisions of the Board's policy on Evaluation of Administrative Person

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Network / System Monitoring & Support SD Escalation Support Client Ticket Management / SLA Adherence IMAC and B/F Support Update ITGlue / Tooling Job Summary: This role is important because it monitors the first line of notification of issues within client environments; provides clients with proactive services to prevent bigger issues by automating maintenance and patching. Creates and implements new automation services as issues arise and technology changes. Ensures the client is notified of issues in a timely manner. Responsible for the functionality of software in the monitoring and triaging of alerts received from internal and external Clients. The role requires a comfort level of communicating professionally across different levels of both internal and client organizations. Serves as the escalation point for ITSS I/II level technicians. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: Multi-task various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary. Troubleshoot, analyze and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Work with key stakeholders to address gaps in licensing, software, and hardware when identified. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Respond to software-generated alerts and troubleshoot recurring issues. Create and manage reports and scripting for clients using the RMM tools. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communicate with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. Inform customers about ISG service offerings that may help them in monitoring their environment. Participate in an after-hours call rotation to support our customers. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and Organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED Required. Bachelor's Degree in related field preferred. A minimum of 5-7 Years similar or related experience. Experience with Cisco Unified Communications and MS Teams Voice required. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges. We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location:Oklahoma City, OK Duration: 1+ years Job Description: Qualifications SHARE YOUR RESPONSE ASAP Additional Information For more information, Please contact Shubham ************