Technical support technician jobs in Ontario, CA

The Applied Genomics, Computation & Translational Core is looking for a Biomedical Specialist to join the team! The Cedars-Sinai Applied Genomics, Computation, and Translational Core (AGCT Core) is a fully equipped, state-of-the-art genomics facility offering data generation and interpretation for basic science and translational research in next-generation sequencing technologies, including single cell omics, spatial transcriptomics, and bulk cell omics. We specialize in single cell omics and spatial transcriptomics via the 10x Genomics, Parse Biosciences, Mission Bio, and NanoString platforms. Our R&D team offers sample preparation for single cell assays, such as nuclei isolation from frozen tissue or single cell isolation from fresh tissue dissociation. The AGCT Core also offers comprehensive services for standard bulk cell sequencing in genomics, transcriptomics, epigenomics, and metagenomics. To learn more please visit Applied Genomics, Computation & Translational Core | Cedars-Sinai. Are you ready to be a part of breakthrough research? The Genomics Core Biomedical Specialist is responsible for carrying out wet lab procedures involving DNA/RNA isolation from various sources such as cells, tissue, FFPE curls and scrapes, and blood. In addition, they possess expertise in the complete Next-Generation Sequencing (NGS) workflow, which includes DNA/RNA quantification and quality control (QC) analysis, manual library preparation, library quantification and QC analysis, sequencing on the Illumina platform, and analysis of sequencing metrics. As part of their duties, the Biomedical Specialist will ensure accurate and up-to-date electronic documentation using an electronic lab notebook, project management software, and laboratory information management system. They will also manually prepare libraries for bulk cell, single cell, and spatial omics, covering transcriptomics (RNA-Seq), genomics (WGS/WES), epigenomics (WGBS, ATAC-Seq), and metagenomics (16S/ITS amplicon sequencing, shotgun). Overall, this position involves hands-on work in a wet lab environment, focusing on DNA/RNA isolation and various aspects of the NGS workflow, as well as documentation and library preparation for different omics applications. Primary Duties and Responsibilities: Train, guide, and supervise a team of junior associates. Train and supervise junior associates on Next-Generation Sequencing experiments, procedures, and day-to-day service request fulfillment and lab operations. Effectively communicate needs and requirements to junior associates as required for the management of service requests and day-to-day lab operations. Manage junior associate performance, mentor and coach, and seek opportunities to help them grow and become their best. Assign service requests to junior associates and ensure their proper execution and successful completion. Ensure the availability of all required resources for the execution of service requests. Liaise with investigators regarding service requests. Participate in the planning, execution, and troubleshooting of service requests. Provide research and input on new technologies and assays for testing to possibly develop and implement new service offerings. Execute or manage the execution of projects testing new technologies, assays, or kits. Analyze, summarize, and present findings at monthly R&D meetings. Assist with the implementation of new technologies, assays, or kits into new service offerings by writing and reviewing standard operating procedures, service guidelines, and staff training guides, and training junior associates. Receive, store, and document samples. Attend meetings and seminars/webinars as assigned. Qualifications Education: Bachelor of Sciences in Genetics, Genomics, Molecular Biology, or Biological Sciences is required. Master's degree is preferred. Experience & Skills: Two (2) years of laboratory experience are required. Five (5) years is preferred. Minimum 3 years of experience performing NGS library preparation in bulk cell genomics, transcriptomics, and metagenomics. Minimum 2 years of experience in the operation of Illumina sequencers and Agilent Technologies fragment analyzers. Minimum 1 year of supervisory and training experience. Experience in single cell NGS assays and cell biology is preferred. Critical analysis, problem-solving, troubleshooting, multitasking, time management, following through tasks with details, working independently with minimal supervision. Interact with professionalism with teammates, peers, researchers, investigators, and support staff of diverse backgrounds and educational levels. Respond to rapidly changing priorities and exceptionally diverse demands through constant interruptions in a fast-paced laboratory environment. Must be self-motivated, take initiative, enjoy learning, and willing to take on new challenges while independently executing new or unusual and complex technical procedures and protocols. Work cooperatively with other personnel as part of a team to accomplish daily and weekly goals. Proficient in PC (or Mac) skills as well as demonstrated proficiency in Microsoft Word, Excel, and PowerPoint. About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 10395 Working Title : Biomedical Specialist - Applied Genomics, Computation & Translational Core Department : Research - BMS - Bioinfo and Func Genomics Business Entity : Cedars-Sinai Medical Center Job Category : Academic / Research Job Specialty : Biomanufacturing Overtime Status : EXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $75,524.80 - $117,062.40

We are seeking a highly skilled IT Service Technician with expertise in Mobile Servicing to join our IT Team. In addition to a regular IT support role, this position focuses on enterprise mobile device management for a growing footprint of over 3,500 smartphones, tablets, hotspots, and rugged field devices across our multiple brands and locations. The technician will oversee the full mobile device lifecycle, from procurement and provisioning through MDM, to deployment, asset maintenance, billing oversight, cost allocation, and end-of-life processes. This is a full-time, on-site role based in Brea, CA. Key Responsibilities: Onboarding and offboarding of associates: new hire/termination processing - create/disable accounts, configure/install software, and equipment. Provide technical support and troubleshooting for computer hardware and software issues. Collaborate with team members to resolve incidents and service requests. Document and track all support tickets, assets, and configurations using Help Desk software. Troubleshoot networking and application-related issues, escalating them as needed. Manage procurement of mobile phones, tablets, and accessories. Provision devices through MDM (Intune, MaaS360, etc.). Maintain accurate fleet inventory for over 3,500 devices. Oversee billing, cost allocation, and carrier account management. Provide Tier 1-2 support for mobile hardware, software, and activation issues. Execute onboarding and offboarding workflows for mobile equipment. Enforce mobile security and compliance standards. Generate reports for compliance, billing, and device lifecycle metrics. Qualifications: 2-3 years of IT Service Desk experience, specialized in mobile support/telecom service management. Strong knowledge of iOS, Android, and mobile carrier ecosystems Strong expertise in one more MDM tools like Maas360, Intune, JAMF, etc. Sound experience with Office 365 and Azure AD Experience managing large mobile fleets Strong customer service orientation and communication skills Ability to work independently and in teams Detail-oriented with strong organizational skills Preferred Qualifications: Experience with Verizon Enterprise Center, AT&T Premier, or T-Mobile portals Experience building mobile governance workflows Relevant certifications (CompTIA A+, Mobility+, ACMT, MD-102) Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. #CGH Pay Range$30-$32 USD About Champions Group: Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Champions Group Privacy Policy

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements. Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $63,400 - $65,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Job Title: Bilingual (Spanish/English) IT Help Desk Technician - Retail Stores Hybrid - Corporate office + field travel to retail stores from Fullerton to Dana Point (Orange County) and occasional Riverside/LA County Employment Type: Full-time Seniority Level: Junior to Mid-Level Industry: Retail | Information Technology Posted by: HireDirectNow.com - Premier IT Talent Partner in Southern California URGENT NEED - Interviews start after the holidays! Are you (or someone you know) a hands-on, bilingual IT rockstar who loves solving real-world tech problems in a fast-paced retail environment? Our client - a rapidly expanding retail chain - needs a Bilingual Spanish/English IT Help Desk Technician to keep their corporate office and 20+ stores running flawlessly. You'll be the hero who fixes POS systems, printers, cash registers, networking issues, and everything in between - both remotely and on-site during new store openings and installs. What You'll Do Every Day Provide Level 1 & 2 support for POS systems, Windows/OS, Microsoft 365, printers, hardware, and peripherals across multiple stores Jump in the car and travel to stores for new openings, rollouts, and urgent fixes (mostly Orange County) Troubleshoot networking (routers, switches, VPNs, firewalls), Active Directory, and ticketing systems Work alongside 5 IT Support Techs & a Brilliant Manager who doubles down as Head IT Coach Keep everything secure, fast, and frustration-free for store teams Must-Have 3+ years of IT help desk / technical support experience Real retail IT experience supporting multiple stores and POS systems Fluent in Spanish AND English (you'll be speaking with store managers and staff daily) Solid knowledge of networking, Active Directory, Microsoft 365, and ticketing systems Clean driving record + reliable car (mileage reimbursed) Live in or near Orange County (this is NOT fully remote) Big Pluses Love working weekend & nights as needed Certifications (CompTIA A+, Network+, ITIL, Microsoft 365) Experience with any major POS (Toast, Square, NCR/Aloha, Revel, etc.) This is the kind of role where people stay for years and get promoted. Great pay, benefits, and real impact. Know someone perfect? Please share this with someone you truly deserves to land an awesome opportunity. Apply: Send resume + quick note about your retail IT experience to ************************* or DM me directly. HireDirectNow.com - Connecting Southern California's best IT talent with careers that matter. #ITJobs #HelpDesk #BilingualJobs #RetailIT #OrangeCountyJobs #HiringNow

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience. Key Responsibilities Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking. Respond to service tickets in a timely manner and document troubleshooting steps and resolutions. Serve as an escalation point for Tier I technicians and mentor junior support staff. Qualifications 2-4 years of IT support experience (helpdesk, desktop support, or related roles). Strong knowledge of Windows/mac OS operating systems and common business applications. Experience with Active Directory, Microsoft 365, and basic networking concepts. Troubleshooting skills for hardware, software, and connectivity issues. Excellent communication, problem-solving, and time-management abilities.

Join a well-established Cloud and Managed Services Provider that has been serving Orange County businesses since 1995. We help organizations modernize their IT through secure, scalable, and innovative technology solutions. Our team combines deep technical expertise with a fun, fast-paced, and service-oriented culture where every day brings new challenges and opportunities to grow. We are seeking a Level 2 Service Desk Engineer who can balance technical skill with excellent customer service. You will support Microsoft and Windows environments, resolve escalated issues from Tier 1 technicians, and assist with light projects involving Azure, VMware, and SonicWall. This role offers a mix of hands-on troubleshooting, system administration, and collaborative project work in a supportive, team-driven environment. Key Responsibilities • Provide advanced IT support across Microsoft technologies including Windows Server, Exchange, Office 365, and Azure • Troubleshoot and resolve escalated desktop, server, and network issues for multiple clients • Configure and maintain VMware environments and virtual servers • Set up and troubleshoot SonicWall firewalls, routers, and switches • Assist with cloud migrations and infrastructure upgrades • Perform workstation, printer, and peripheral installations and maintenance • Support remote access technologies including VPN and Terminal Services • Collaborate with team members to document solutions and ensure efficient service delivery Technical Skills • Windows Server, Active Directory, DHCP, DNS, and Group Policy • Office 365 and Azure Entra ID management • VMware administration and virtual environment configuration • Networking, WAN/LAN connectivity, VPN, and security troubleshooting • SonicWall firewall configuration and management • Knowledge of backup and disaster recovery solutions What You Bring • 1+ year(s) of MSP experience required • Strong troubleshooting skills across servers, desktops, and networks • Excellent communication and customer service skills • A collaborative mindset with a desire to learn and grow within an established MSP Benefits • Health, vision, and dental insurance • 401(k) with company match • Certification and training reimbursement • Ability to WFH after onboarding • Supportive, team-oriented environment with room for professional growth

Desktop Support Grade: 3-5 years of experience Beginner knowledge on Active Directory, Group Policy· Hands on experience for Windows, & IoS Corporate Devices· Coordinate with multiple teams for resolving incident and executing change tickets· Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)· Strong troubleshooting skills for Desktop, Laptops & Peripheral devices Must Have Skills 3+ years of hands-on experience, managing below technologies· Microsoft Desktop Family Operating System (Win 7/10)· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections· Good to Have Skills Very good verbal and written English communication and presentation skills· Effective time management, team handling and organizational skills· Client interaction and escalation management Best Regards, Bismillah Arzoo (AB)

Job Title: IT Service Desk Technician I Type: Direct Hire We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization's patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.

JD: -Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments - Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP - Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies - Hands‑on experience with Microsoft Authenticator setup and troubleshooting - Knowledge of WiFi 802.1x authentication and related configuration support - Expertise in Outlook profile creation and repair - Proficiency in login troubleshooting across desktop and enterprise systems - Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations - Ability to communicate clearly and manage end‑users in a professional manner during support interactions - Excellent communication skills for end‑user support and cross‑team collaboration - Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases - Customer‑focused mindset with strong problem‑solving abilities under tight deadlines - Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers - Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support - Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting - Ability to support user account management tasks such as password resets, group membership checks, and access validation - Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive - Ability to resync OneDrive and resolve synchronization issues during migrations - Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices - Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

Level 2 Helpdesk Technician Contract to Hire, location- Irvine. We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise. Key Responsibilities: Respond to user requests and incidents via ticketing system, phone, and email. Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications. Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices). Support and troubleshoot Microsoft Teams and Office 365 applications. Utilize Active Directory for password resets, account management, and user permissions. Maintain a professional, courteous, and solution-oriented attitude while supporting end users. Accurately document issues, actions, and resolutions within the ticketing system. Qualifications & Experience: Previous Helpdesk or Technical Support experience required. Strong troubleshooting skills across hardware, software, and application environments. Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams. Understanding of basic networking concepts, including connectivity troubleshooting and print configuration. Excellent customer service, written, and verbal communication skills. Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude. Preferred Attributes: Outgoing and approachable personality. Ability to multitask and prioritize effectively in a fast-paced environment. Commitment to providing an exceptional end-user experience.

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Must have skills OneTrust platform administration (self-hosted, multi-module ownership) UCPM / CMP / PIA (privacy & compliance modules) API integrations & system architecture JavaScript (custom front-end logic for consent/known customer management) .NET web services (platform integrations) Python (automation / tooling development) Data privacy & compliance operations (enterprise-scale platform governance) Job Description: We are looking for a Platform Lead to own and evolve the technology ecosystem that powers our enterprise compliance and data privacy operations. In this role, you will serve as the primary technical owner of our self-hosted OneTrust instance and several adjacent compliance technologies. You will partner with multiple business groups-including Compliance, Customer Communications, and Data Privacy Governance (DPG)-to ensure the platform is stable, scalable, and continually improving. This is a hands-on role for someone who is equally comfortable driving platform strategy, managing feature roadmaps, and diving into system architecture, integrations, and configuration details. Daily Tasks Performed: • Own the OneTrust Platform • Serve as the primary administrator and technical owner of our self-hosted OneTrust environment. • Support three business functions: • Compliance: UCPM for known customer profile management, DNSS receipts, and CMP for cookie configuration. • Communications/Email Marketing: UCPM for CAN-SPAM compliance and consent management. • DPG: PIA module for data inventory and privacy impact assessments. • Manage integrations with internal APIs and downstream systems. • Maintain the platform lifecycle: updates, patches, major releases, and environment planning. • Own the relationship with OneTrust product support, track escalations, and communicate platform changes. • Maintain the platform enhancement backlog and drive roadmap prioritization. • Support Compliance Technology Beyond OneTrust • Take technical ownership of custom JavaScript front-end logic for known customer management across authenticated sites. • Support and evolve a .NET web service that brokers communication between OneTrust and internal systems. • Oversee and maintain an internal audit automation capability currently being developed in Python (and potentially lead future enhancements). • Ensure alignment with enterprise IT operations, architecture, and security standards. • Collaboration & Leadership • Serve as the central point of coordination across Legal/Compliance, Marketing, Data Privacy, IT Operations, and vendor teams. • Translate business requirements into scalable platform configurations and technical work packages. • Contribute to release planning, operational readiness, and incident/problem management. • Promote best practices in data privacy, compliance operations, and platform governance. What will this person be working on Support Compliance Technology Beyond OneTrust Position Success Criteria (Desired) - 'WANTS' Required • Hands-on experience administering or developing within OneTrust (any modules; platform-wide ownership preferred). • Strong technical foundation in application/platform administration, API integrations, system configuration, and troubleshooting. • Ability to manage complex stakeholder needs and translate requirements into actionable technical plans. Nice to Have • Experience with UCPM, CMP, PIA, or related privacy/compliance tools. • Background in compliance, data privacy, or digital consent management. • Familiarity with modern web technologies (JavaScript), .NET services, or Python scripting. • Exposure to IT operations, incident/problem management, or release management. • Experience working with Jira for backlog and workflow management. • Knowledge of the automotive industry or large enterprise environments.

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: ***************** ***Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! *** About the Role We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments. Key Responsibilities Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals. Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders. Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools. Align technology platforms with legal workflows to support operational efficiency and user adoption. Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices. Manage and support conferencing technologies within office meeting spaces. Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes. Maintain IT inventory, including setup, distribution, and asset tracking. Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones. Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives. Perform additional IT duties as required. Qualifications Bachelor's degree in Computer Science or a related field. 3+ years of relevant IT experience Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat. Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly. Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments. Prior experience in a law firm or fast-paced professional services setting preferred. Okta, 1Pass, VOIP, Apple Business experience preferred We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

Mission of the Role Technical Support Respond to customer's telephone, email and voice mail inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately records incident descriptions, communications and resolution in our system. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Manage assigned ticket queue Ability to coordinate resources to fulfill needs of customers Prevent problems from escalating by understanding customer needs and fulfilling them Continue to stay current on current technology in the industry and our product line. Perform assigned duties as requested by Manager. Consistently deliver high-quality services to our clients. Professional Qualities Teamwork Reinforces team approach throughout development efforts. Supports and solicits input from team members at all levels within the organization. Position Requirements Bachelor's degree in Information Technology or Computer Science. 2 or more years' experience in an IT Field. 2 years' experience with FOIP and diagnostic tools. 2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products. 2 years' experience with the Fax or Cloud Fax products preferred. Previous help desk or support center experience. Excellent written and verbal communication. Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills. Excellent knowledge of Windows Server and Workstation. Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP). Strong knowledge of Windows Active Directory. Some knowledge of Exchange. Self-starter, highly motivated, enthusiastic and energetic. Results oriented, well organized and team player. High degree of integrity. Creative problem solver, good listener and quick learner. Organizational Responsibilities Respond to customer's telephone and email inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately record incident descriptions, communications and resolution in our help desk software. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Function as a technical resource on internal technical projects. Continue to stay current on current technology in the industry and our product line. · Perform assigned duties as requested by Manager.

Our success at Equus Holdings relies on IT systems that enable us to reach consumers worldwide. We're seeking an experienced systems/network administrator who's enthusiastic about developing technological skills worldwide. This person will protect our critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy. The systems/network administrator will drive breakthrough innovations, tackle challenging assignments, lead initiatives, and be accountable for results. The ideal candidate is passionate about applying skills and expertise to a technology-based business model that creates real-world solutions for the global marketplace. Objectives of this role Maintain essential IT infrastructure, including operating systems, security tools, applications, network, servers, email systems, laptops, desktops, software, and hardware Take responsibility for projects and solutions within the larger business initiative Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace Work with internal and external partners to communicate project status, activities, and achievements Responsibilities Perform server and network administration tasks (ex, user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system architecture components work together seamlessly Monitor datacenter and cloud environments' health using existing management tools, and respond to issues as they arise; help build, test, and maintain new servers and infrastructure when needed Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates; support internet, LANs, WANs, and VLAN network segments Maintain cloud environment, including Virtual Machines, Storage, Firewalls, network connectivity, and network segments, cloud infrastructure Complete Helpdesk tickets by troubleshooting to identify the root cause and taking corrective action. Required skills and qualifications: Proven success in an IT role A bachelor's degree in information technology and 4-6 years of experience. Strong Windows Server Administration experience / Linux Administration experience a plus Strong networking experience. Setup configuration of switches, firewalls, VPNs, VLANs, routing, DNS, DHCP Experience managing cloud infrastructure Professional certifications preferred Experience with Office 365 Administration Experience using PowerShell scripting and automation preferred. Ability to lift 50 or more pounds The base pay range for this role is between $80,000 and $110,000 and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position. Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!

We're looking for an experienced Enterprise Network Systems Administrator (ENSA) to help design, maintain, and secure enterprise-wide network infrastructure. This role works under the direction of a Principal Network Systems Administrator (PNSA) and plays a critical role in aligning network operations with business goals. If you believe networks should be rock-solid, secure, and quietly brilliant-this one's for you. What You'll Do As an ENSA, you'll be responsible for the health, security, and performance of enterprise networks, including: Managing and maintaining enterprise computer systems and network infrastructure Installing, configuring, and troubleshooting hardware and software Supporting and enhancing cybersecurity measures Monitoring network performance and resolving issues proactively Maintaining systems including VPNs, routers, mainframes, and physical network hardware Updating virus protection and security tools to safeguard data and communications Collaborating with IT teams and business users to identify system needs and resolve issues Supporting end users, including training and documentation where needed Creating user guides and instruction manuals for network usage In short: you keep the digital highways open, safe, and fast. Required Skills & Experience Experience 5+ years of broad experience with networking services and protocols 3+ years (within the last 4 years) as a Network Systems Administrator or similar role 2+ years (within the last 4 years) in a security monitoring role Education Bachelor's degree in IT, Computer Science, or a related field (Equivalent experience may substitute on a year-for-year basis) Core Competencies Customer service & stakeholder communication Problem-solving, critical thinking, and decision-making Project management, risk management, and quality assurance Configuration, data, and information management IT architecture, performance assessment, and technology planning Technical Skills Experience with tools and platforms such as: Cisco ATA, ACI, APIC, Prime, VoIP Call Manager CACTI, eCloud, Elastic Search, ITM, Open NMS nGenius, NetScout, SCOM, UTR McAfee, MVISION StruxureWare, SecureWorks WAF Wireshark, Web CTRL Preferred Skills WiFi (802.11) deployments Cisco controller-based wireless solutions Meraki technologies