Field Support Technician
Technical Support Technician Job In Saint Louis, MO
We are seeking an experienced Field Services Engineer to manage and support boutique devices. The ideal candidate will have extensive experience in Windows 11 imaging and troubleshooting, Windows 10 troubleshooting, and hardware support for laptops, desktops, and tablets. This role requires excellent written and spoken English skills, as well as a strong background in customer support within an office environment. Retail experience and software support are key requirements for this position.
Responsibilities:
Provide support for POS (Point of Sale) machines.
Manage and support boutique devices.
Perform Windows 11 imaging and troubleshooting.
Troubleshoot and support Windows 10 systems.
Provide hardware support for laptops, desktops, and tablets.
Provide support for desktop, laptop, and computer tablets.
Support and troubleshoot Microsoft Office products.
Deliver exceptional customer support in an office environment.
Communicate effectively with team members and customers.
Note: 95% of this job will be office-based, with individuals supporting boutiques remotely. This is a 100% work-from-office role.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Senior Support Services Specialist
Technical Support Technician Job In Saint Ann, MO
*About Working at Commerce * Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
*Compensation Range*
Hourly: $18.55 - $21.40 (Amount based on relevant experience, skills, and competencies.)
*About This Job*
The main purpose of this job is to support internal and external customers by maintaining customer records, assisting in the collection of customer information for verification of deposits, and other duties to help achieve performance and quality objectives.* *
*Essential Functions*
* Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable.
* Identify process improvements, leveraging available technology and automation
* Answer phone and email request
* Provide department support by coordinating workflow and providing technical and training support
* Verify document images and ensure data entry of information into internal software applications accurately and timely
* Maintain customer and account records, and process return mail
* Assist in collecting customer information for verification of deposits
* Perform other duties as assigned
*Knowledge, Skills & Abilities Required*
* Intermediate knowledge of banking industry and bank operations, including best practices and regulations
* Strong customer service and problem-solving skills
* Ability to prioritize and complete multiple tasks
* Ability to learn new processes quickly
* Ability to work independently and escalate when necessary
* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision
* Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
* Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
*Education & Experience*
* Associate's degree or equivalent combination of education and experience required
* 3+ years financial services or related experience required
* 3+ years customer service experience required
\*\*\* For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Support Services Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.55 to $21.40 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 9846 St Charles Rock Rd, St. Ann, Missouri 63074
Time Type:
Full time
Job Type: Full-time
Pay: $18.55 - $21.40 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Work Location: In person
Technical Support Specialist III - Desktop Support
Technical Support Technician Job In Saint Louis, MO
Scheduled Hours 40 Under standard to minimal supervision, this position is responsible for the support of desktop computer systems and other technology-based systems for University staff and faculty, including support for computer operating systems, software, and hardware. This position will be highly involved in the purchasing of equipment, including the consultation and recommendation of products. This position may serve as a technical expert or specialist in a particular area such as in the applications, audio-visual, or events. The employee interacts with a broad range of clients requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.
Job Description
Primary Duties & Responsibilities:
* Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation and collaborates with higher level technical areas on planning and issue resolution. Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration. Employee may conduct project planning activities related to system administration functions. The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
* Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source.
* Acts as an escalation point for audio-visual issues within classroom and conference spaces. Provide support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
* Attends formal training, conduct self-paced training through online courses or on the job training, attend conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.
Working Conditions:
Job Location/Working Conditions
* Normal Office Environment
Physical Effort
* Typically Sitting at a desk or table
Equipment
* Office Equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
No specific certification is required for this position.
Work Experience:
Relevant Experience (5 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Associate degree, Bachelor's degree
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.
Skills:
Accountability, Communication, Computing Platform, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written Communication
Grade
G11-H
Salary Range
$27.21 - $43.56 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: ******************************
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Client Care or Recovery Support Technician
Technical Support Technician Job In Maryville, IL
Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. Part-time as-needed position to provide coverage for any of three shifts - 7:00am to 3:30pm, 3:00pm to 11:30pm, or 11:00pm to 7:30am. Position can be filled as a Client Care or Recovery Support Techician/Specliast and is based in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift pay differential.
Responsibilities
Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
Must be at least 21 years old. Must possess a minimum high school diploma or equivalent. Or a bachelor's degree; or a total of 5 years' experience and college combined. Various other certifications will be required depending on experience level. Personal experience with recovery process and willingness to discuss it as appropriate. Demonstrated skills in human services and in services to adults. Demonstrated ability to work within organizational structure. Ability to accept supervision. Demonstrated ability to work constructively with consumers, treatment resources, and the community. Valid driver's license, private auto insurance, and be insurable. Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $20.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
Computer Field Tech Position- Maplewood MO
Technical Support Technician Job In Saint Louis, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Help Desk Support Specialist
Technical Support Technician Job In Saint Louis, MO
We are seeking a motivated and customer-oriented IT Help Desk Support Specialist to join our team. In this role, you will provide user support for IT system issues, ensuring a high level of customer satisfaction. You will interact with users to assist with password resets and document reported IT issues using platforms like ServiceNow to generate new support tickets. On-the-job training will be provided to help you learn new IT systems and enhance your skills.
Key Responsibilities:
Provide prompt and professional user support for IT system issues.
Assist users with password resets and basic troubleshooting.
Accurately document user-reported IT issues in ServiceNow or similar ticketing platforms.
Maintain a positive attitude and deliver exceptional customer service.
Collaborate with team members to resolve issues efficiently.
Adapt to learning new IT systems and technologies through on-the-job training.
Occasionally provide second or third shift support during off-business hours as required.
Qualifications:
Positive Attitude: Demonstrated ability to maintain a friendly and helpful demeanor.
Customer Service Skills: Strong focus on delivering excellent customer experiences.
Communication Skills: Excellent verbal and written communication abilities.
Willingness to Learn: Eagerness to learn new IT systems and technologies.
Team Player: Ability to work collaboratively within a team environment.
Flexibility: Willingness to work off-business hours when necessary.
No Programming Required: This role does not require programming skills.
Join our team and be part of a supportive environment where your contributions make a meaningful impact. This is an excellent opportunity for individuals looking to grow their IT support skills while providing valuable assistance to users.
Desk side Support
Technical Support Technician Job In Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desk side Support Representative Distributed Client Services
Location St. Louis, MO
Duration: 1 Year (with possible extension)
JD :
Should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove PCs . Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation. Work is done at various customer locations. Needs to be vetted for background check and drug test. Work shift? 1st Weekend coverage? No On call? No Travel required? Yes Candidate willwork from customer site.
Additional Information
For more information, Please contact
Shubham
************
Technical Support Analyst (Washington, MO)
Technical Support Technician Job In Washington, MO
KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.
KE2 Therm Solutions is part of Distech Controls Inc. which is owned by Acuity Brands, Inc.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support team. You will be responsible for providing exceptional technical support services to our customers by responding to their technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and control systems.
Key Tasks & Responsibilities (Essential Functions)
* Respond to technical questions from customers pertaining to the use of KE2 Therm controllers.
* Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories.
* Listen to customer requirements or challenges and recommend product solutions for their application.
* Ensure that customers receive quality and necessary support to solve their problems.
* Collaborate with product development to assist in identification of customer requirements related to the product.
* Assist in the development of product training and application support programs.
* Assist in review of competitive analysis of product lines.
* Assist in the development of product literature, technical bulletins, and installation instructions.
* Create articles and populate knowledge base to assist our customers.
* Update the customer database (CRM) and log internal notes following customer email/phone conversations.
* Contribute to the improvement of available tools and internal processes used by the support team.
* Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry.
* Attend sales conferences and trade shows as required.
* Provide field support, if required.
* Periodically assist in covering afterhours on-call emergency support.
Skills and Minimum Experience Required
* Four year degree in Mechanical or Electrical Engineering, Engineering Technology, IT, Computer Science or equivalent field experience in HVAC and/or Refrigeration Systems, Electrical or IT/Communications.
* Strong verbal and written communication skills.
* Ability to diagnose complex problems.
* Attention to detail.
* Analytical thinker.
* Customer Service oriented.
* Courtesy and positive attitude.
* Structured and organized in one's own work.
* Demonstrate excellent communication and interpersonal relationships.
* Demonstrated autonomy, diligence, professionalism and sense of responsibilities.
* Ability to work remotely from a space with minimal distractions.
* Willingness to travel for customer meetings, trade shows, site visits, and industry events as required.
* Willingness to periodically assist in covering afterhours on-call emergency support.
* Working knowledge of Microsoft programs including Excel, Power Point, and Word.
Preferred Skills and Experience
* Previous experience installing and/or using KE2 Therm controls.
* Knowledge of the BacNetÃ’, Modbus, or other control system protocols.
* Experience and/or qualification in a related domain as a trainer.
* Relevant experience in the installation of Building Automation Systems (BAS).
* IT knowledge (OS systems, networking).
* Fluent in Spanish or French.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at **************. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster
e-verify.gov
eeoc.gov
The range for this position is $64,300.00 to $115,700.00 . Placement within this range may vary, depending on the applicant's experience and geographic location.
Nearest Major Market: St Louis
Job Segment: Technical Support, Sustainability, Electrical Engineering, Help Desk, Technology, Bilingual, Energy, Engineering
Help Desk Technician
Technical Support Technician Job In Scott Air Force Base, IL
Help Desk Technician
Our company is seeking a Help Desk Technician to provide support for the production environments and possess working knowledge of the fundamental operations of relevant software, hardware, and networks for the production systems. The position requires experience in call-tracking applications and training in customer service. Remedy is currently used as the trouble ticket tracking system.
HQ AMC's mission is to provide integrated Command, Control, Communications, and Computer Information (C4I) systems and manage strategic C4I resources in support of AMC's global air mobility mission. HQ AMC requires technical and support task services that enable the operational functionality and readiness state of the systems, infrastructure, and services that satisfy the HQ AMC mission for the Mobility Air Force (MAF) C2 Business Systems, projects, applications, and infrastructures.
Clearance Requirement: Active DoD - Secret
DUTIES AND RESPONSIBILITIES:
Respond to requests for technical assistance, via phone, electronically, and in person.
Follow help desk procedures relating to system status, reporting, and administration.
Coordinate the updates to the Automated Call Distributing System (ACD) call routing menu to ensure calls are accurately routed to the appropriate location.
Manage and respond to all trouble tickets.
Create, change, and delete user accounts.
Password issuance and resets, user authentication provisioning, and support.
Monitor account usage to lock and delete accounts based on current security regulations and/or individual program guidance.
Advise user on appropriate action, redirect problems to appropriate resources, identify and escalate situations requiring urgent attention.
Administer, maintain, and modernize automated tools required to sustain Help Desk operations.
COMPETENCIES:
Excellent problem-solving and critical-thinking skills.
Strong interpersonal relationship skills.
Ability to follow policies and procedures.
Ability to clearly communicate to users that lack understanding of common technological language/terminology.
Aptitude to address negative situations and resolve them in a positive manner.
Education and Certification Requirements:
IAT Level I (A+ or Network+ preferred)
High School
Background and Experience:
2+ years of experience
Experience with Remedy Ticketing system
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
General office environment. Work is generally sedentary in nature but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Contractor site with 0-10% travel possible
Possible off-hours work to support releases and outages
Occasional movement of small articles up to 10lbs
Must be able to remain in a stationary position 50% of the time
Continually operates a computer and other office productivity machinery
Occasionally required to move self in different positions to accomplish tasks in various environments including tight and confined spaces
Continually required to communicate information and ideas so others will understand
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Veterans/Disabled
Print IT Help Desk
Technical Support Technician Job In Hazelwood, MO
The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Installing print drivers (PC or MAC)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client's equipment
• Training end users on proper machine function
KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.
2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.
3. Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.
Help Desk Technician *Secret Clearance Required*
Technical Support Technician Job In Saint Louis, MO
A TEKsystems client is looking for a help desk technician to support a DoD program at Scott Air Force Base in St Louis, MO. This person must have an active secret clearance, CompTIA Security+ certification (or IAT-II equivalent), and 1+ year(s) of help desk experience. This person will have the skills and abilities to manage Microsoft Active Directory and will implement GPOs to support the execution of STIG settings on file and print services.
Duties & Responsibilities:
Provides customer support with scripting technologies and uses VB and/or Powershell to automate common functions
Responsible for producing the Standard Operating Procedures (SOPs) used for production deployment
Gathers requirements and helps architect, plan and implement system solutions for a Windows platform to meet customer requirements
May at times be required to move standard office equipment
All other duties as assigned
Requirements:
Minimum of 1 year of experience with Helpdesk and Windows support in an enterprise environment
High School diploma or equivalent
Active Secret Clearance
DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security or other approved certification(s))
Preferred:
Associates Degree in Computer Science, Information Technology or related field
ITIL v3 Foundations Certification
Microsoft Associate Level Certification
Eligibility Requirements Apply To Some Benefits And May Depend On Your Job Classification And Length Of Employment. Benefits Are Subject To Change And May Be Subject To Specific Elections, Plan, Or Program Terms. If Eligible, The Benefits Available For This Temporary Role May Include The Following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
IT Support Analyst
Technical Support Technician Job In Wentzville, MO
Piston Automotive is looking for an IT Support Analyst to be responsible for supporting, troubleshooting and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. These projects include resolving user community technical issues and maintenance of IT systems.
Piston Automotive wasn't just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.
Why Piston Automotive?
Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement , Vehicle and Product Discounts
Responsibilities
Provide technical support to end users to maintain business operations and minimize downtime.
Execute and implement all personal computer software and hardware implementation plans. Maintain personal software and hardware in area of responsibility. Keep current on new technologies and staff productivity tools. Provide testing and implementation of all personal computer components.
Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.
Communicate and escalate issues and needs with Senior IT Specialists.
Responsible for maintaining incidents and change requests in ServiceNow.
Administrative expereince in any of the following areas: VMWare, Rubrik, Active Directory, DHCP, DNS, WSUS, SCCM, Azure and Office 365 (Exchange, SharePoint, Teams, OneDrive, etc).
Supporting local end users including admins, directors and executive staff where needed.
Responsible for providing on-site and remote support for enterprise video conferencing system(s).
Assist in installation, configuration and management of all Local and Wide Area Network systems, such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).
Qualifications
A minimum of 2 years of related experience in end-user support of systems.
High school diploma or GED an Associate's Degree preferred.
Experience with the following:
Windows 7 and 10
Servers 2008 and 2012
Active Directory
DNS
DHCP
Two to four years of related experience in the development and support of systems is preferred.
Piston Automotive, part of the Piston Group family of companies, is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities, ensuring equal consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For any questions regarding job opportunities or the application process, please reach out to us at *********************************. We are committed to providing accommodations for individuals with disabilities during the job search and application process, reinforcing our commitment to inclusivity for all job seekers.
Tech Enabled Support Specialist | Full-time & Part-time | Overnight
Technical Support Technician Job In Saint Louis, MO
The Technology-Enabled Services Specialist will provide services for individuals with disabilities utilizing electronic remote support systems. This position will provide technology enabled services to increase the independence of individuals served, enhance quality of life, maintain individuals' health and safety, and ensure individuals have the services they need to meet their goals. Ensures services provided meet organizational guidelines, funder requirements and accreditation standards.
Essential Functions:
* Reviews individuals' support plans and ensures technology enabled services are in accordance with plan outcomes and objectives.
* Provides services and oversight through monitoring electronic systems and sensors. Utilizes a variety of systems/software and troubleshoots system issues as needed.
* Responds to requests from individuals through electronic systems and provides one-on-one coaching as needed or as directed by support plan.
* Responds to crisis situations per established guidelines and ensures that appropriate procedures are followed in event of an emergency. May respond through technology or in person as needed.
* Observes and communicates information related to changes in the physical, emotional and behavioral status of the individuals served.
* Performs all required documentation and ensures organizational, funder and accreditation requirements are met.
* Attends required staff meetings and opportunities for ongoing education and training.
Qualifications:
* Must have high school diploma or equivalent. Completion of college-level coursework in the human services field preferred.
* Must have experience providing direct supports to individuals with disabilities.
* Must be able to work with a variety of computer systems and software that are utilized. Must be able to operate remote electronic systems and troubleshoot issues.
Additional Requirements:
* This position may work: day, evening, night and/or weekend hours depending on the needs of the organization. Overtime hours may be required.
* This position may travel locally and may provide transportation for individuals as needed.
* Must have reliable vehicle and maintain current driver's license and proof of insurance.
* Must complete and maintain all required trainings/certifications.
* Must maintain confidential information in accordance with HIPAA regulations.
Easterseals Midwest is an Equal Opportunity Employer.
Contract Investigative Technician - St. Louis, MO
Technical Support Technician Job In Saint Louis, MO
The 1099-Contract Investigator Technician is responsible for conducting record checks for federal background investigations on a contract basis in direct support of national security and suitability investigations.
Conduct fieldwork, including interviews and retrieval of records, to produce reports of investigations (ROIs) in compliance with all laws, federal standards, and federal agency regulations.
Accept fieldwork assignments for travel throughout the geographic area of responsibility.
Opportunities for temporary duty yonder (TDY) assignments outside of assigned geographic area.
Meet investigative deadlines as assigned by ADC LTD NM.
Demonstrate strong verbal and written communications skills and exhibit professional demeanor in a time-sensitive work environment.
Monitoring, maintaining, conveying and appropriately destroying data and documents.
Meet government and industry standards for quality, integrity, timeliness and productivity.
Maintain compliance with all mandatory and assigned training, security, and credential requirements.
Develop and maintain professional, courteous, and cooperative working relationships with ADC employees and contractors.
Report trends and updates to work environment observed in the field.
Perform other duties and responsibilities related to the position as required.
The ADC compensation range is an estimated range reflecting what an ADC independent contractor might earn for working 40 hours per-week starting at the base rate. ADC independent contract investigators receive compensation for the number of assigned cases completed and not an annual salary.
Other details
Job Family Contractors-1099
Pay Type Hourly
Defense Red Switch Network (DRSN) Support Technician 4
Technical Support Technician Job In Scott Air Force Base, IL
Minimum Clearance Required Top Secret SCI Responsibilities I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.
* Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
* Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
* Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
* Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
* Proactively monitor network alarms across platform specific network management tools.
* Support all customers to include providing global situational awareness support.
* Verify that service has been restored upon resolution of all customer-initiated tickets
* Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
* Proactively monitor network alarms across platform specific network management tools.
* Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
* Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
* Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
* Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
* Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
* Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Qualifications
* Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
* Able to work in a 24x7 shift work environment.
* Must have an active DoD TS/SCI security clearance.
* Requires general understanding of both voice infrastructure and IP network topologies.
Desired Qualifications
* Tech control facility or cyber transport experience
* Circuit actions experience
* Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
* Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
* Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Essential Requirements:
US Citizenship is required.
TS/SCI
I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.
In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.
I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.
Recovery Support Technician
Technical Support Technician Job In Maryville, IL
Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. This full-time position will work Monday through Friday from 3:00pm to 11:30pm in the Crisis Residential Unit in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift differential.
Responsibilities
Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
Must be at least 21 years old. Must possess a minimum high school diploma or equivalent. Personal experience with recovery process and willingness to discuss it as appropriate. Demonstrated skills in human services and in services to adults. Demonstrated ability to work within organizational structure. Ability to accept supervision. Demonstrated ability to work constructively with consumers, treatment resources, and the community. Valid driver's license, private auto insurance, and be insurable. Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record.
Are you intrigued by this job but don't meet every single requirement?
Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly,
please apply anyway
! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
Computer Field Technician
Technical Support Technician Job In Maplewood, MO
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Analyst (Washington, MO)
Technical Support Technician Job In Washington, MO
KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.
KE2 Therm Solutions is part of Distech Controls Inc. (********************************** which is owned by Acuity Brands, Inc.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
**Job Summary**
We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support team. You will be responsible for providing exceptional technical support services to our customers by responding to their technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and control systems.
**Key Tasks & Responsibilities (Essential Functions)**
+ Respond to technical questions from customers pertaining to the use of KE2 Therm controllers.
+ Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories.
+ Listen to customer requirements or challenges and recommend product solutions for their application.
+ Ensure that customers receive quality and necessary support to solve their problems.
+ Collaborate with product development to assist in identification of customer requirements related to the product.
+ Assist in the development of product training and application support programs.
+ Assist in review of competitive analysis of product lines.
+ Assist in the development of product literature, technical bulletins, and installation instructions.
+ Create articles and populate knowledge base to assist our customers.
+ Update the customer database (CRM) and log internal notes following customer email/phone conversations.
+ Contribute to the improvement of available tools and internal processes used by the support team.
+ Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry.
+ Attend sales conferences and trade shows as required.
+ Provide field support, if required.
+ Periodically assist in covering afterhours on-call emergency support.
**Skills and Minimum Experience Required**
+ Four year degree in Mechanical or Electrical Engineering, Engineering Technology, IT, Computer Science or equivalent field experience in HVAC and/or Refrigeration Systems, Electrical or IT/Communications.
+ Strong verbal and written communication skills.
+ Ability to diagnose complex problems.
+ Attention to detail.
+ Analytical thinker.
+ Customer Service oriented.
+ Courtesy and positive attitude.
+ Structured and organized in one's own work.
+ Demonstrate excellent communication and interpersonal relationships.
+ Demonstrated autonomy, diligence, professionalism and sense of responsibilities.
+ Ability to work remotely from a space with minimal distractions.
+ Willingness to travel for customer meetings, trade shows, site visits, and industry events as required.
+ Willingness to periodically assist in covering afterhours on-call emergency support.
+ Working knowledge of Microsoft programs including Excel, Power Point, and Word.
**Preferred Skills and Experience**
+ Previous experience installing and/or using KE2 Therm controls.
+ Knowledge of the BacNetÃ’, Modbus, or other control system protocols.
+ Experience and/or qualification in a related domain as a trainer.
+ Relevant experience in the installation of Building Automation Systems (BAS).
+ IT knowledge (OS systems, networking).
+ Fluent in Spanish or French.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here (**************************** and here (************************************************************************************************** for more information.
**Accommodation for Applicants with Disabilities:** As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at **************. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster (********************************************************************************************
e-verify.gov
eeoc.gov (**********************************************
The range for this position is $64,300.00 to $115,700.00 . Placement within this range may vary, depending on the applicant's experience and geographic location.
desktop support
Technical Support Technician Job In Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Location: SAINT LOUIS,mo
Duration: : 1 year (with possible extension)
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
The support platform is Microsoft OS including Win7 and some Win10 (piloting).
OS troubleshooting, imaging, and builds.
Need a valid driving license this job may require some travel but you will be payed for mileage charges
Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
Defense Red Switch Network (DRSN) Support Technician 4
Technical Support Technician Job In Scott Air Force Base, IL
Minimum Clearance Required Top Secret SCI Responsibilities
I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.
Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Support all customers to include providing global situational awareness support.
Verify that service has been restored upon resolution of all customer-initiated tickets
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Proactively monitor network alarms across platform specific network management tools.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Qualifications
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
Able to work in a 24x7 shift work environment.
Must have an active DoD TS/SCI security clearance.
Requires general understanding of both voice infrastructure and IP network topologies.
Desired Qualifications
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Essential Requirements:
US Citizenship is required.
TS/SCI
I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.
In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.
I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.