IT Systems Specialist
Technical Support Technician Job 9 miles from Phoenix
What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That's Nice, But What's the Job?
As an IT Systems Specialist I, you will be a part of our IT Systems Specialist team, providing administration, and escalated application support for internally developed and 3rd party applications that DriveTime and its subsidiaries use. This involves coordinating efforts between vendors and/or internal development teams to resolve production issues and increase the general efficiency and reliability of our applications.
Administration: Manage the Electronic File Transfer Program using GlobalScape EFT, DMZ gateway, Business Activity Monitoring, and Web Portal tools.
Troubleshooting & Tuning: Handle runtime troubleshooting, performance tuning, and certificate management.
Patching Activities: Perform pre- and post-patching activities and validation, including daylight savings adjustments.
System Assessment: Assess, review, and remove unwanted users, flows, and event rules.
Coordination: Work with customer network and platform teams for weekly and monthly server patching.
Governance: Drive governance around certificate management for the EFT setup.
Security: Ensure secure file transfers using protocols like HTTPS, FTPS, SFTP, and AS2.
Scripting: Create PowerShell scripts for file transfers and utilities.
Problem Resolution: Resolve technical issues within defined SLAs, working with internal teams and external vendors.
Service Requests: Log service requests with vendors and coordinate diagnostics and testing.
Process Improvement: Identify and implement system process improvements using best practices, automation, and technology upgrades.
Documentation: Contribute to support design specifications and support supplement documents.
Reporting: Provide ad-hoc reporting as required.
Compliance: Adhere to customer solution delivery framework, incident management, and change management procedures.
Service Delivery: Lead or assist with day-to-day service delivery issues and processes.
Project Collaboration: Work with project teams to understand and document operations procedures
Qualifications:
Education & Experience:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience & professional certifications considered.
Minimum of 2 years of experience as a Globalscape administrator or in a technical role supporting document management; preferably within a financial or automotive vertical.
Skills:
PowerShell or other scripting experience like Batch or JS
MongoDB Experience
Familiarity with IT infrastructure components, including computer networking principles and device management platforms.
Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel.
Knowledge and experience with Azure Active Directory.
Qualifications:
Document Control Administrator- Fortra Globalscape EFT preferred
Document Repository Management - Square9 GlobalSearch and GlobalCapture preferred
Key Competencies :
Good communicator and collaborator with the ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Excellent interpersonal skills.
Resourceful with a knack for problem-solving.
Ability to work independently and collaboratively in a fast-paced environment.
Team Player with a can-do attitude
Work Location:
Remote
Work Shift:
Monday - Friday
Occasional Sunday work for upgrades/maintenance
Participates in on-call rotation
#Dice
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Help Create Families - Become a Surrogate with Full Support
Technical Support Technician Job 9 miles from Phoenix
As a Shining Light Baby surrogate, you'll experience the amazing joy of helping create families while receiving exceptional support and care throughout your journey.
Begin your extraordinary surrogacy journey with Shining Light Baby and become a part of something truly special.
Who Can Become a Surrogate?
To ensure a safe and healthy surrogacy journey, there are specific qualifications that must be met:
Age: Between 21-40 years old.
Pregnancy: Have had at least one successful pregnancy without complications.
Support: Live in a stable and supportive environment.
Health: Obtain approval from your OB/GYN.
Lifestyle: Lead a healthy, non-smoking lifestyle.
Benefits of Becoming a Surrogate
With comprehensive support from our team at Shining Light Baby, you will be guided every step of the way, ensuring a positive and fulfilling experience. Embrace the chance to create lasting joy and become part of a beautiful story of love and life.
Make a Difference: Experience the joy of helping intended parents achieve their dream of having a child
Emotional Fulfillment: The surrogacy journey is deeply rewarding and life-changing
Financial Compensation: Earn $75,000 or more for your time, effort, and commitment
Comprehensive Support: Benefit from our extensive support network, including medical, legal, and emotional assistance
About Us
At Shining Light Baby, we believe in the power of giving the gift of life. Becoming a surrogate is an extraordinary journey filled with joy, fulfillment, and the opportunity to help build families. We are here to support you every step of the way.
We pride ourselves on our personalized approach, understanding that every surrogacy journey is unique. Our experienced team is committed to ensuring that you are well informed, comfortable, and confident throughout the entire process.
If you're ready to begin this incredible journey and make a profound impact on a family's life, we invite you to take the first step.
Visit our website to find out if you qualify and our team will be in touch with you to guide you through the next steps.
IT Help Desk I - Scottsdale, AZ
Technical Support Technician Job 20 miles from Phoenix
You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks .
Lenderworks' mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.
Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Scottsdale, AZ office, to join our team of professionals who will provide first line of desktop/Office 365 support for one of Lenderworks' largest clients. You will work out of their Scottsdale office 3 days per week and 2 days remote. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.
Job Responsibilities:
Provide front line technical support for all technical user requests through email, phone and in person
Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
Image hardware for new and existing users
Maintain hardware inventory and stockroom
Hardware decommissioning, repairs, and maintenance
Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
Guide users through complex steps to resolve issues in a friendly and polite manner
Maintain detailed notes and documentation
Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Requirements:
Two years' experience in corporate IT
This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
Knowledge of computer and/or network security systems, and security concepts
Ability to install, configure and maintain personal computers, networks, and related hardware and software
Exceptional troubleshooting skills
Strong written and oral communication skills
Strong customer service
Reliable personal transportation
Desired:
Associates or Bachelor's degree in Information Technology related field
IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
Ability to learn and support new systems and applications
Familiarity with the following applications and operating systems preferred:
Office 365
Active Directory
Microsoft Intune/Autopilot
Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
Encompass 360/Encompass LOS
Experience:
Help desk: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Office 365: 1 year (Preferred)
Windows 10: 1 year (Preferred)
If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!
Please see our website at *******************
We are an Equal Opportunity Employer
No Phone Calls or Recruiters Please
All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.
PI0255146d85e5-26***********1
Help Desk Specialist
Technical Support Technician Job 20 miles from Phoenix
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Work Locations: Scottsdale, Arizona (5 days Onsite)
Employment Type: Full Time
Max Salary: $60K to $70K
24/7 shift including night shifts
Skill Requirement:
Responsibilities
Minimum 1 to 5 years of experience as a Help Desk Technical Support Technician or Semi Technical support role Good understanding of computer systems mobile devices and other tech products
Strong problem solving abilities with Ability to diagnose and resolve basic technical issues Strong verbal and written communication skills with the ability to effectively communicate to a variety of audiences Certification Requirement ITIL Foundation Windows 10 Configuration Job
Description Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer oriented and patient to deal with difficult customers Responsibilities First point of contact for all end user reporting technical issues over the phone Chat or email or web
Responsible for providing the first line of technical support of hardware Operating Systems subsystems and or applications for customers and or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLAs Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates Maintain confidentiality with regards to client customer information adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install modify and repair computer hardware and software Preferred Good communication skills Need to be flexible in working from Office Should have understanding of below
Technical Skills
Basic Networking VPN and Active Directory Skills OS Windows 7Windows 10 Mac OS X Office MS Office Office365 Browser IE7 IE8 Mozilla Safari Outlook 2007 2010 2016 Knowledge on PC Laptop Handheld Printers Remote Support Hands on experience on ITSM tools like ServiceNow is a added advantage
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Skills
AWS & Azure
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Product Information Specialist
Technical Support Technician Job In Phoenix, AZ
Our client is seeking a detail-oriented and experienced Product Information Management (PIM) Specialist to join their team. In this role, you will be responsible for the day-to-day maintenance and management of our mature Product Information Management (PIM) and Digital Asset Management (DAM) systems. The PIM Specialist plays a pivotal role in maximizing and enhancing the overall product experience through the enrichment and cleaning of product data. You will be responsible for overseeing the organization, accuracy, completeness of product information across various platforms to ensure a seamless customer journey and drive business growth.
Essential Functions and Responsibilities:
Maintain and manage the Agility PIM and Oracle DAM system, ensuring accurate and up-to-date product information.
Oversee the day-to-day operations of these systems, including data entry, loading assets, updates, and quality control.
Research and analyses audit trails if questions arise pertaining to data errors.
Support data requests from customers and other stakeholders.
Collaborate with cross-functional teams, including marketing, product management, and engineering for New Product Launches.
Maintain processes for product data management, ensuring data integrity and consistency.
Work with Marketing Technology Strategist to document and maintain workflows.
Monitor and manage established integrations with other systems such as DAM, ERP, and e-commerce platforms.
Assist in the ongoing optimization and enhancement of the PIM system to meet evolving business needs.
Qualifications
The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.
Bachelor's degree in Information Technology, Business, Marketing, or a related field.
Minimum of 3 years of experience working with a Product Database such as PIM, DAM, or ERP utilizing taxonomies, attributes, metatagging and standardization of data.
Experience in Manufacturing and working with Agility PIM is desirable.
Strong understanding of product data management principles and best practices.
Excellent attention to detail and organizational skills.
Ability to work collaboratively with cross-functional teams.
Technical Specialist - 17E Electromagnetic Warfare Specialist
Technical Support Technician Job 16 miles from Phoenix
ELIGIBLE FOR UP TO A $16K SIGNING BONUS. Talk to your recruiter for details. As an Electromagnetic Warfare Specialist, you'll plan and execute electronic warfare operations. You'll use electromagnetic energy to control the electromagnetic spectrum and make tactical decisions regarding opposing electronic systems.
Requirements:
• 10 weeks of Basic Training
• 28 weeks of Advanced Individual Training
• 105 ASVAB Score Surveillance & Communications (SC)
• 105 ASVAB Score Electronics (EL)
• 105 ASVAB Score Skilled Technical (ST)
• U.S. Citizen
• Meet Tattoo Guidelines
• 17 to 34 Years Old
• No Major Law Violations
• High School Diploma or GED
• No Medical Concerns
Skills You'll Learn:
• Electronic & Mechanical
• Tactical Operations
• Technical Procedures
Certifications:
• 39 Nationally-Recognized Certifications Available
Field Technician
Technical Support Technician Job 9 miles from Phoenix
Field Service Technician
Pay: $60,000- $80,000/year
Are you a skilled technician with experience in CNC machines? Join our team as a Field Service Technician and become part of a company that values expertise, innovation, and customer satisfaction.
What You'll Do
Work with advanced CNC machines, including 5-axis systems.
Perform machine leveling, alignment, preventative maintenance, repairs, and installations.
Troubleshoot and repair hydraulic, electronic, software, electrical, pneumatic, and mechanical systems.
Ensure the highest quality standards in all work while adhering to safety protocols.
Respond promptly to machine-down situations with a sense of urgency.
Accurately document all service actions and findings.
Communicate effectively with customers, internal teams, and vendors to resolve technical issues.
Stay current with new techniques and procedures through ongoing training.
Maintain and organize company tools, vehicles, and equipment.
What We're Looking For
Experience: Minimum 3 years maintaining CNC machines such as HAAS, Matsura, Makino, Okuma, Mills, or Lathes.
Knowledge: Familiarity with OEM machine controllers (FANUC, HAAS).
Education: High school diploma or GED.
Skills: Critical thinking, technical ability, mechanical and electrical aptitude, troubleshooting, customer service, and self-management.
Requirements: Valid driver's license.
What We Offer
Compensation: Competitive salary plus quarterly bonuses.
Perks:
Company vehicle, laptop, phone, and uniforms provided.
Generous holiday bonus and full holiday week off from Christmas to New Year's.
Benefits:
Paid vacation, holidays, and sick time.
Comprehensive benefits package and 401(k) with company match.
A friendly, team-oriented culture in a COVID-19-responsible workplace.
Field Technician
Technical Support Technician Job In Phoenix, AZ
WHAT WE DO As a premier provider of environmental services in the Western United States, Patriot Environmental Services provides a wide range of industrial, emergency response and remediation services. We are committed to the principles of safety, superior customer service and experience, and unyielding quality and dedication. We provide a broad array of environmental services to meet any need that our clients may have. From emergency spill response to hazardous waste transportation to wastewater treatment, or from industrial cleaning to full facility closure and remediation, Patriot can do it all with our own internal resources and do so while accomplishing every metric of success.
Our mission is to always be Prepared and Professional.
Join the team that makes a difference!
DUTIES AND RESPONSIBILITIES
Ensure that Health and Safety is the number one priority by complying with all safe work practices, policies, processes, and acting in a safe manner.
Perform emergency response cleanup activities including but not limited to chemical and water spills, non-hazardous and hazardous waste and toxic materials and equipment decontamination.
Sweep, dig, shovel, lift, pressure wash and handling drums to assist in cleanup.
Operate cleanup equipment used in hazardous waste activities.
Follow policies and procedures for control and storage of hazardous substances.
Attend safety training as required.
Comply with the Random Drug Testing Program.
Answer 24/7 Emergency Response calls when on uncontrolled standby.
EXPERIENCE, EDUCATION AND REQUIREMENTS
High school diploma or GED preferred.
Valid driver's license required.
Must provide DMV Printout upon hire and have a clean driving record.
40-hour HAZWOPER certification required. (Training available)
CORE COMPETENCIES AND SPECIFIC SKILLS
Strong attention to detail; meticulous.
Safety conscious.
Patient.
Flexible to fast paced changes.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
Able to perform physical labor under direction of crew leads.
Ability to push, pull, lift, carry in excess of 50lbs.
BENEFITS
PTO, paid holidays, sick time
Medical, dental, vision, life insurances
401(k) with company matching
Information Technology Specialist
Technical Support Technician Job 16 miles from Phoenix
Akkodis is seeking a Help Desk Support for a Contract job with a client in Chandler, AZ(Hybrid role). Ideally looking for applicants with a solid background in the financial services industry.
Pay Range: $18 - $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
Requires 3-5 years of experience
Excellent Client Care / Customer Service skills.
Work well as a team and build relationships to the global partners.
Excellent organizational skills, with the ability to prioritize workload.
Ability to multitask and maintain focus on all areas of responsibility concurrently.
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
Able to work in a fast-paced environment.
Desired Skills:
Technology Call Center and or Customer Service experience.
Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Hardware Support - Windows 10/11,
Software - MS Office suite, Office 365, SharePoint, Skype
Network - Citrix, VPN, Cisco AnyConnect
ITSM Remedy (not essential)
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at ************ or ******************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary commuter benefits, and a 401 (k) plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit *****************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinanc
Computer Field Technician
Technical Support Technician Job In Phoenix, AZ
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Supervisor Desktop Technician
Technical Support Technician Job In Phoenix, AZ
This position directs and supervises PC Technician I and PC Technician II staff, ensuring that user needs and production schedules are met. The position interacts with other managers and supervisors to discuss special jobs, issues, and process improvements and to review change management. Assists in the development of plans and implements the policies and procedures to support the organization#s PC support services. Supervises the deployment, maintenance, support and upgrade of desktop PC, hardware, software, operating systems and distributed printers. Familiar with a variety of the field#s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. Define, implement, and evaluate knowledge, principles, practices and goals for Information Services infrastructure in a fully Integrated Healthcare Delivery system.# Incorporate Supervisory skills required to support Valleywise Health#s vision, mission, values and strategic plan with a fiscally sound focus.# Effective communication skills, relationship building, and leadership skills shall be practiced throughout the organizational structure. # Annual Salary Rate: $65,686.40 - $96,886.40 # Qualifications Education: Requires a high school diploma#or GED. Bachelor#s degree from an accredited college/university, preferably in Computer Information Systems, is preferred. Experience: Requires five years of experience with desktop and printer hardware and software support. Prefer two#(2) years demonstrated leadership, personnel supervision, and familiarity with project implementation. # Certification/Licensure: Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or#submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card. Knowledge, Skills # Abilities: Requires the ability to read, write and speak effectively in English. Must have previous experience providing desktop and printer hardware support, including break/fix troubleshooting. Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system. Must be able to communicate clearly, both orally and in writing with user community, teammates and technical personnel. Previous management or supervisory experience is strongly preferred. # #
This position directs and supervises PC Technician I and PC Technician II staff, ensuring that user needs and production schedules are met. The position interacts with other managers and supervisors to discuss special jobs, issues, and process improvements and to review change management. Assists in the development of plans and implements the policies and procedures to support the organization's PC support services. Supervises the deployment, maintenance, support and upgrade of desktop PC, hardware, software, operating systems and distributed printers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. Define, implement, and evaluate knowledge, principles, practices and goals for Information Services infrastructure in a fully Integrated Healthcare Delivery system. Incorporate Supervisory skills required to support Valleywise Health's vision, mission, values and strategic plan with a fiscally sound focus. Effective communication skills, relationship building, and leadership skills shall be practiced throughout the organizational structure.
Annual Salary Rate: $65,686.40 - $96,886.40
Qualifications
Education:
* Requires a high school diploma or GED. Bachelor's degree from an accredited college/university, preferably in Computer Information Systems, is preferred.
Experience:
* Requires five years of experience with desktop and printer hardware and software support.
* Prefer two (2) years demonstrated leadership, personnel supervision, and familiarity with project implementation.
Certification/Licensure:
* Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card.
Knowledge, Skills & Abilities:
* Requires the ability to read, write and speak effectively in English.
* Must have previous experience providing desktop and printer hardware support, including break/fix troubleshooting.
* Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
* Must be able to communicate clearly, both orally and in writing with user community, teammates and technical personnel.
* Previous management or supervisory experience is strongly preferred.
IT Support Analyst III
Technical Support Technician Job In Phoenix, AZ
TITLE: IT SUPPORT ANALYST III
DAYS/HOURS: M-F / 7:30AM-4:30PM
)
COMP: $30-$35/HOUR
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
Great company culture with emphasis on collaboration and team building
Growth opportunity
Minimal outsourcing
ROLE: The IT Support Analyst III is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst II is the second level of support for customers (users) within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
Exp supporting end users on ERPs (MS Dynamics, SAP, Oracle, Sage, etc.)
Bachelor's Degree or equivalent work experience in a related field required
IT certifications or equivalent work experience preferred
5+ years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand-held scanners
Remote control tools - Bomgar preferred
Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
Help Desk Incident Management Software
Some SQL or Microsoft Access database exp
Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
Must be self-motivated and able to work independently, with minimal supervision and as part of a team
Excellent customer service skills
IT Support Services II-Help Desk
Technical Support Technician Job In Phoenix, AZ
Who We Are
PCIT Technology Solutions' Managed Services allows small and medium sized companies in Arizona to leverage the same kinds of technology as much larger companies without the big financial commitment. We can take care of all your security, monitoring, patch management and professional services needs so you can focus on what matters - your core business.
Your day to day
Troubleshoot various client issues via remote support technologies
Project planning, coordination and vendor management
Configure and troubleshoot Office applications (all versions)
Configure and troubleshoot VMWare host servers
Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU's
Troubleshoot Firewall, Switches, VPN connections, and other network equipment
Troubleshoot Wireless Access Points and wireless client connections
Configure and troubleshoot Windows 7, 8/8.1, 10, 11
Configure and troubleshoot Windows Servers (all versions)
Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
Configure and troubleshoot digital certificate implementations
Additional requirements that are not necessarily technical in nature include:
Manage, track, and enter documentation for scheduled tickets in the queue
Document all activities related to tickets and any non-client related work
Configure and troubleshoot various medical and dental software and hardware systems
Provide support and perform activities relating to current or upcoming projects
Fulfill weekend monitoring, after hours support or other activities as needed
Able to perform complex tasks and projects with little direct supervision
Your Experience
Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.
Benefit Highlights
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs
IT Support Analyst
Technical Support Technician Job In Phoenix, AZ
Job Purpose: The IT Support Analyst plays a critical role in supporting Denova Collaborative Health's technology infrastructure. Positioned at the heart of our IT department, the successful candidate will be a key point of contact for all IT-related issues, ensuring optimal system functionality and user satisfaction.
What You Will Do:
* Provide first and second-level support for incoming queries and issues related to computer systems, software, and hardware.
* Respond to queries either in person or over the phone.
* Write training manuals and train computer users.
* Maintain daily performance of computer systems.
* Respond to email messages for customers seeking help.
* Ask questions to determine the nature of the problem and walk the customer through the problem-solving process.
* Install, modify, and repair computer hardware and software.
* Run diagnostic programs to resolve problems.
* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Follow up with customers to ensure the issue has been resolved.
* Gain feedback from customers about computer usage.
* Run reports to determine malfunctions that continue to occur.
* Other duties and special projects as assigned.
What We Need From You:
* Associate's degree in information technology, Computer Science, or a related field required.
* Minimum of two years of IT support experience.
* Strong understanding of computer systems, mobile devices, and other tech products.
* Ability to diagnose and resolve basic technical issues.
* Proficiency in remote administration and troubleshooting of desktop PCs.
* Excellent problem-solving and communication skills.
* Ability to handle multiple tasks simultaneously.
* Experience with Microsoft Office 365, ticketing systems, and ITSM tools.
* CompTIA A+, Microsoft Certified Professional (MCP), or similar certification preferred.
Your Work Schedule:
* Join us onsite for dynamic workdays, Monday through Friday, from 8 AM to 5 PM.
Perks of Being Part of Denova:
* Comprehensive low-cost medical, dental, and vision insurance.
* Generous retirement plan with a 4% company match.
* Secure your future with both long and short-term disability options
* Enjoy holiday pay, PTO, and life insurance benefits.
* Protect your future with long and short-term disability options.
* We offer an employee wellness program and fantastic discounts for all Denova team members.
* And there's so much more waiting for you!
Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.
We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.
Administrative and Technical Support Specialist
Technical Support Technician Job In Phoenix, AZ
Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks.
Responsibilities:
* Records and file management
* Employee in- and out-processing
* Assist in managing DOD, DSS, and local office policies and programs
* Support the field office chief in scheduling
* Correspondence drafting and routing
* Travel planning (Defense Travel System (DTS)
* Conference room coordination
* Office equipment and supply inventory maintenance
* Government timecard program (DAI) management
* Receipt and routing of office mail/correspondence
* Management of task management (CATMS) system
* Assist in execution of office training program
* Responsible for inputting and managing data bases as directed
Requirements:
* Active Secret clearance required
* High School Diploma or equivalent
* 2 years of administrative experience
* all personnel shall have superior oral and written communication skills, as well as a good command of the English language.
* U.S. driver's license and be capable of operating government vehicles.
Preferred:
* Intermediate to high proficiency in Microsoft applications, particularly Word, Excel and Outlook
* Familiarity with the Defense Travel System and timekeeping management programs a plu
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
IT Help Desk Tier 1
Technical Support Technician Job In Phoenix, AZ
Description & Requirements The help desk provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Project Specific Essential Duties and Responsibilities:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.
Project Specific Background & Experience Required:
- May have additional training or education in area of specialization
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
- Experience with and/or ability to use call center telephony equipment
- Experience in customer support or call center support
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
- Government experience preferred
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting
- Adaptable, flexible and able to deal with ambiguity and change
- Excellent oral and written communication and customer service skills
- Excellent attention to detail and good analytical skills
#techjobs
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
17.75
Maximum Salary
$
21.00
Tech I Lab Support Services
Technical Support Technician Job In Phoenix, AZ
Inpatient phlebotomist supports our Phoenix Hospital and performs venipuncture, collects blood, and provides appropriate post-care of phlebotomy site assigned to 1st, 2nd and 3rd shifts..
Outpatient phlebotomist supports Mayo Clinic outpatient areas and would be required to cover all assigned Phoenix, Scottsdale and Mayo's Primary Care Sites (San Tan, Fountain Hills, Thunderbird and Arrow Head). The hours may vary depending on assigned location. Must be flexible with assigned locations and hours.
Float Pool phlebotomist supports both outpatient and inpatient laboratories. Floats to different lab locations in Phoenix and Scottsdale for both outpatient and inpatient areas as needed and participates as an active team member of the Phlebotomy Float Pool. Must have flexibility with schedule and ability to adapt to outpatient and inpatient settings. Must be flexible with assigned locations and hours.
The Technician I - phlebotomist functions as an interdisciplinary team member that performs a wide range of services in clinic and hospital-based laboratories with direct patient care such as venipuncture, provides appropriate post-care of phlebotomy site, collects specimens, specimen processing and receiving desk duties, scheduling functions, waived point of care laboratory testing, assists with difficult sticks, and a variety of other services unique to the individual work area. Maintains positive patient identification at all times including collection and preparing specimens for analysis. Performs specimen collections and processing in a safe, accurate, and professional and timely manner. May perform prepping of containers with reagents or specimens as required for ordered testing, storage, and shipping/transport to internal lab testing areas. May perform order entry; retrieves and verifies patient collection data and patient special notations using appropriate sources. May perform specialty collections. Must be able to work in a fast-paced environment and work independently as well as a team environment. Must be able to cooperate with coworkers in the completion of assignments and sets priorities for specimen collection and workload in response to the specific needs of numerous requests or the work area. Employs standard precautions, infection control, and proper isolation techniques. Works with various computer information systems on a daily basis. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in the standard operating procedures by Mayo Clinic Department of Laboratory Medicine and Pathology. Demonstrates professional communication skills as well as proper technique and etiquette for answering the telephone and providing information. The individual must demonstrate confidentiality and trustworthiness as well as the ability to deal effectively with people in stressful situations, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication. Interacts with the patient, family, physicians, allied health staff, and visitors as a professional member of the laboratory team. Performs other job-related duties as assigned. Ability to work flexible hours to meet workload demands and accommodates schedule changes. Physical ability required for lifting, long periods of standing, and pushing and pulling lab equipment and patient wheelchairs.
High School diploma or GED required, and at least one of the following required:
Completion of a Phlebotomy, Medical Assistant program or equivalent, such as a new phlebotomy student graduate
3 years of experience in phlebotomy/medical assisting in a healthcare setting
Certified by a national association for phlebotomy or medical assisting, such as ASCP, AMT, NHA and one year of clinical experience
*Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program.
** All candidates must provide an updated resume to be considered.
***During the selection process you will participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.***
IT Support Specialist
Technical Support Technician Job In Phoenix, AZ
ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
+ Provide 100% phone and remote technical support, or chat or through the Incident Management System
+ Triage and work incoming Service Desk calls, chats, tickets
+ Support Microsoft, Apple, business and third-party applications
+ Participate in on call after-hours and weekend support as needed
+ Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications
+ Support Medical Application Provisioning
+ Support Community Care providers and medical participant organizations
+ Trouble shoot medical patient records transport errors across the national gateway
+ Monitor and Support Alerts
+ Support Navigation of financial aid web site
+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer
+ Support Windows operating systems of various versions including Windows 8 and 10
+ Manage and support Office 365
+ Create documentation for the Service Desk
+ Works hours are either 7A-4P or 8A-5P ET.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
+ Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects
+ Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
+ Candidate must have experience in being able to gather and convert data into a written narrative
**Other Job Specific Skills**
+ HDI or ITIL certification
+ Experience with IT Service Management systems like ServiceNow
+ Experience with Microsoft Dynamics CRM
+ 6 months working knowledge of Active Directory
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$22.26 - $23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Technical Support Engineer - z/OS
Technical Support Technician Job In Phoenix, AZ
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a team with minimal direction.
**Primary Responsibilities:**
+ Interact directly with various internal departments to facilitate customer request and trouble shoot product problems in a professional manner.
+ Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers.
+ Track and document inbound support requests and ensure proper notation of customer requests or issues.
+ Maintain knowledge about assigned products and company services available.
+ Provide after-hours support to customers on a rotating basis utilizing the Customer Care After-Hour procedures.
+ Contributing to the Knowledge Base via Creating and Editing the Customer issues.
+ Actively participate in the escalation process fully documenting and aggressively pursuing solutions to critical issues.
+ Participate in the evaluation of new releases of products and report on performance, functionality and issues to R&D.
**General Qualifications:**
+ Bachelor's Degree in a technology field or an equivalent combination of education and relevant IT experience.
+ Desire to step into a support role to investigate and resolve incidents based on Rockets products.
+ Excellent oral, written and interpersonal communications skills.
+ English language experience in spoken and writing is a prerequisite.
+ Proven organizational and time management skills.
+ Demonstrated experience adapting to change and managing priorities.
+ Strong customer service skills in interacting with both internal and external customers.
**Additional Qualifications:**
+ Mainframe knowledge: z/OS
+ Experience working with 1 or more z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS.
**Desired Skills**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams).
\#LI-JC1
\#LI-Remote
The base salary range for this role is $81,496.00 - $101,870.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)**
**Healthcare coverage options to fit you (and your family's) needs**
**Retirement savings, with matching contributions by Rocket Software**
**Life and disability coverage**
**Leadership and skills training opportunities**
**Two paid work days for off-site training**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
Technician - 94T Short Range Air Defense System
Technical Support Technician Job 16 miles from Phoenix
As a Short Range Air Defense System Repairer, you'll be one of the most highly-trained, technically and tactically proficient Soldiers in the world. You'll supervise and perform maintenance on the Army's sophisticated short range air defense systems. You'll play a vital role in the defense of a nation, servicing the Avenger, a complex and highly mobile system used to secure air space and protect ground forces.
Requirements:
• 10 weeks of Basic Training and 17 weeks of Advanced Individual Training
• 98 ASVAB Score: Electronics (EL) OR 93 ASVAB Score: Electronics (EL) and 85 ASVAB Score: General Technical (GT)
• U.S. Citizen
• Meet Tattoo Guidelines
• 17 to 34 Years Old
• No Major Law Violations
• High School Diploma or GED
• No Medical Concerns
Skills You'll Learn:
• Electronic Troubleshooting
• Maintenance & Repairs
• Diagrams & Schematics
Certifications:
• 40 Nationally-Recognized Certifications Available