Technical support technician jobs in Rhode Island

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Connexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve. Title: Technical Support Specialist (Field Service) Hiring Organization: Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration: PERM Pay rate: $30-35/ hour Job Location: Dallas, TX Schedule: 8:30-5pm Job#: 17973 Description: Technical Support Specialists are responsible for creating an exceptional experience for our customers by providing prompt and professional technical assistance and solutions. Technical Support Specialists deliver front line remote (Help Desk Call Center) and onsite field services that include equipment installation, customer training, maintenance and repair. Daily and overnight travel will be required and can include crossing country borders. Responsibilities: Answer customer phone calls and respond to customer emails within defined Service Level Agreements (SLA's) Troubleshoot and repair technical problems with the user's equipment via telephone, email, remote diagnostic tools, and onsite customer visits Provide remote and onsite customer installations and training Create and maintain support Cases in ERP as per defined Standard Operating Procedures (SOP's) Coordinate shipment of replacement/repair and loaner units Manage assigned service parts inventory and perform required transactions in ERP as per SOP's Follow up with on all open Customer Cases and issues to ensure timely and satisfactory resolution Escalate critical customer technical Cases that need next level of Tier involvement as per SOP's Complete assigned customer related projects Continue self-driven internal education regarding the company's product line Achieve both personal and team goals to meet performance targets Align and lead Channel Support activities as defined and required in applicable geography Serve as mentor and for Tier 1 employees to strengthen technical competencies across the product line and develop them for further advancement opportunities Performs Escalated Repair Center activities, as applicable by geography Manage Tier Escalated Cases and enter JIRA Issues as per SOP's Respond to low Customer Satisfaction scores and negative feedback with customer outreach and countermeasures as per SOP Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Functional Requirements and Behaviors Knowledgeable and competent in repair of electrical, electronic and mechanical systems with ability to independently troubleshoot and repair technical problems while positively managing the customer relationship Technical knowledge of ERP, CRM and Call Center software and operations Collaborative working spirit with other departments as required to deliver prompt and professional customer service Support the Sales staff as required to provide technical expertise for new and existing projects and at trade shows and exhibitions Use your influence to generate new Sales Leads across the entire company's product portfolio, including equipment, services and consumables Identify opportunities for product and process improvement and be engaged in the AstroNova Continuous Improvement culture to produce positive changes A positive, cooperative and flexible attitude Ability to communicate clearly, concisely and in a timely fashion Required Education and Experience Associate's Degree in Electronic Engineering Technology or equivalent 2-year degree Five years' experience providing front line customer facing industrial equipment support and maintenance in a fast-paced technical support role Working knowledge of CMYK printing systems and digital color management tools and techniques Experience with Image design software such as Adobe Illustrator and Photoshop and RIP programs Background and knowledge of the commercial and industrial printing industry Experience within Call Center operations and software Experience working in Case Management ERP or CRM system Working knowledge of Windows operating systems, machine control software, networks and graphics programs used in the commercial printing industry Demonstrate proven ability to provide exceptional customer service and experiences Physical Requirements Ability to sit, stand, walk, reach, bend, stoop for continuous periods of time Ability to lift 50 pounds Special Working Conditions / Travel Requirements This position can require heavy travel typically occurring Monday through Friday with occasional weekend and holiday work. Field-based Technical Support Specialists (not residing at Headquarters) are responsible for traveling to customer sites and at times to Headquarters in Rhode Island. Technical Support Specialists based out of Headquarters are also expected to travel to customer sites at times. Valid passport and driver's license with clean driving record required. Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly. You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line. If you are active in a job search but this job is not for you, please reach out to *************************. We would be glad to help you find the perfect job!

PURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local governments. We've been committed to sustainable growth since our inception in 1973, striving for continual improvement without ever losing sight of our core values: transparency, integrity, and teamwork. We provide the tools and path for each employee to be successful - and in return, ask you to play a pivotal role in helping your peers and clients be successful, providing top-notch teamwork and service. Peace of Mind at PURVIS Systems means knowing your work provides immeasurable value to our team, our partners and our clients. We are seeking a highly motivated, task-oriented individual to be responsible for the troubleshooting, maintenance, and repair of our Fire Station Alerting System. The ideal candidate is a problem solver, able to work independently and as part of a team. We are seeking individuals with strong troubleshooting and critical thinking skills, attention to detail, and an individual with excellent written and verbal communication skills. This role is a critical part of a team that assembles finished products using sub-assemblies, parts, and fasteners, and relays the knowledge learned while building into supporting the finalized product with customers. This position also conducts system checkouts and device setups in preparation for shipping to customers. Supporting the system entails on-call troubleshooting, escalating, and working with Tier2 when required, utilizing Microsoft Teams, Email and Zendesk suites.The day-to-day responsibilities of this role will include: Maintain a professional, helpful demeanor representing PURVIS as the first layer of support. Take responsibility and ownership of assigned support tickets, telephone calls and emails. Provide on-call support on a rotating basis, including telephone support after hours and on weekends. Provide Tier1 troubleshooting for end user issues (customers and subcontractors) Troubleshoot, upgrade, maintain system applications, including proprietary applications. Provide oversight of maintenance on all related system peripherals (i.e., thermal printers, UPSs, terminal servers, relay cards, HDMI Extenders, Serial to Ethernet converters, etc.). Assist in identifying issues and topics for knowledge base topics and documentation. Test and diagnose to maintain test lab environment. Support on-site customer testing and cutovers. Maintain and test all remote VPN clients, (Example: Net Motion, Cisco Connect) Provide other duties as identified and assigned. Qualifications Possess excellent organizational, interpersonal, and communication skills. Attend to detail as it pertains to observing, asking the right questions to drill down to cause, and recording findings effectively. Be able to establish and maintain effective working relationships with co-workers and customers. Be able to work independently and flexibility to support project requirements. Candidate for this position must possess: 2+ years of work-related experience in the field of IT Support, preferred. Associate's Degree or higher in Information Technology, Computer Science or related field. Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience. Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10. Must have working knowledge of standard network protocols. Candidate must demonstrate experience in system deployments. Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues. Position requires an FBI criminal background check. The PURVIS Team values the health and financial security of every employee. This is why we have chosen to offer all full‐time employees a comprehensive package of group benefit programs with enrollment options intended to offer flexibility - in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality. PURVIS values the diversity of our team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Position Type: Full-Time Salary: $50k-$55k annually (depending upon experience) Work Location: Fully onsite. Essential Functions: Excellent customer service, interpersonal, communication skills Excellent customer technical and product support Proficient in information technology and operations management Gather feedback for and implement continuous improvement Define test strategies including functional, non-functional, regression, automation, security, and performance testing Support special projects related to client support and operations related activities Work with development teams to improve overall processes Work with external vendors as required Attend all meetings as applicable and provide necessary feedback when prompted Ability to work independently on problems and projects Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation. A general knowledge of Microsoft Office Applications General knowledge of computer hardware Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology Able and willing to learn new as well as existing technologies Be a contributing member of a Technical Team Other duties as assigned or required. Requirements CompTIA Security+ CE required. 1 -3 years of Management Information Systems and Business Analytic required. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Requirements Principle Duties and Responsibilities Excellent customer service, interpersonal, communication skills Excellent customer technical and product support Proficient in information technology and operations management Gather feedback for and implement continuous improvement Define test strategies including functional, non-functional, regression, automation, security, and performance testing Support special projects related to client support and operations related activities. Work with development teams to improve overall processes Work with external vendors as required Attend all meetings as applicable and provide necessary feedback when prompted Ability to work independently on problems and projects Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation. A general knowledge of Microsoft Office Applications General knowledge of computer hardware Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications. Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology Able and willing to learn new as well as existing technologies Be a contributing member of a Technical Team Additional Requirements CompTIA Security+ CE 1 -3 years of Management Information Systems and Business Analytics Position requires U.S. Citizenship Eligible to obtain a security clearance with the US government; active security clearance preferred Equal Employment Opportunity Statement: McLaughlin Research Corporation is an Equal Opportunity and Affirmative Action Employer. It is our policy to recruit, hire, promote, and train for all positions without regard to age, race, creed, religion, national origin, gender identity, marital status, sexual orientation, family responsibilities, pregnancy, minorities, genetic information, status as a person with a disability, amnesty or status as a protected veteran, and to base all such decisions upon the individual's qualifications and ability to perform the work assigned, consistent with contractual requirements and all federal, state and, local laws. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients. This role within the Technical Support Team, will focus on these main activities: * Handling a high volume of customer requests for technical assistance. * Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text. * Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally. * Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs. * Provide training to other team members on Ariston products when required. * Maintaining accurate records and data in our CRM tool. The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have: * A preferred Technical or Vocational Degree * Strong technical knowledge of HVAC and combustion test equipment * Solid mechanical troubleshooting skills * Demonstrated ability to work with people online, on video, on phone and in chat tools * Ability to work flexible hours when required. * Usage of Salesforce.com, as a plus We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

Job Description Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA) Employment Type: Full time Location: Cranston, RI

Job Description Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours - some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA)

Salary: $22.50 to $26.50 per hour Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. An Ideal Candidate Is: An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills. Helpdesk Technician Job Description We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician Responsibilities: Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users. Establishing good relationships with all departments and colleagues. Diagnosing/troubleshooting issues with computer software, peripherals, and hardware. Installing and configuring hardware and software components. Repairing or replacing damaged hardware. Educating staff on best technology/security practices. Performing tests and evaluations of new software and hardware. Creating and managing technical documentation. Providing basic computer training. Help Desk Technician Requirements: 2+ years of customer service experience. Relevant License/Certification - CompTIA A+ (Preferred) Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills. Help Desk Technician Compensation, Benefits, Schedule, and Location Compensation: $22.50 to $26.50 per hour Schedule: Tuesday to Thursday (7:00 am to 3:00 pm) Location: This position may require some travel. Benefits include: 401(k) Paid time off Mileage reimbursement

Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant. The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works, and occasionally supporting Category 3 (retrofit projects) - KVI´s categories. Acting as a key interface between design, procurement, manufacturing, and site teams, this role ensures that solutions are technically sound, feasible for site implementation, and optimized for cost, quality, and schedule. The specialist contributes from the tendering phase through to project execution, providing continuity, technical leadership, and risk mitigation for high-value work scopes. In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements. Solution Definition & Cost Estimation: Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints. Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks. Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy). Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs. Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase. Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance. Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities. Execution Support & Technical Coordination: Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements. Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs. Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications. Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery. Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team. Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects. Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations. Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams. Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality. Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions. Contribute to risk analysis and mitigation strategies for critical technical items. Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions. · Key Performance Indicators (KPIs): Accuracy and robustness of technical solution and cost estimation. Timely and high-quality delivery of designand manufacturing deliverables. Compliance with QHSE standards and internal processes. Project cost, quality, and timeline performance (for technical scopes). Reuse of solutions and technical standardization across projects. Qualifications Qualifications & Experiences: Master's degree in mechanical or industrial engineering or equivalent qualification 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts. Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment. Proven ability to manage multiple projects while meeting deadlines and budget constraints. Experience in quality assurance (QA/QC) and compliance with manufacturing processes. Experience in working in a matrix organization. Proficiency in MS Office and ERP systems for project and production management. Fluent in the local language and English, another language is a plus. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors. Ability to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking. Works effectively under pressure, maintaining high performance levels and sound decision-making. Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making. Highly self-motivated, adaptable, and willing to take initiative when needed. Willing to travel to sites as required. This is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications. Additional Information We Offer: Responsible challenge with diversified field of activity Team-oriented working atmosphere in an international Company Personal development opportunities through own Inova Academy Opportunity to gain an insight into various technical disciplines Excellent employment conditions Attractive working place (central, good transport links) Modern infrastructure Physical Demands: Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions: Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate. Statement regarding individuals with disabilities: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization. Statement regarding Equal Employment Opportunity Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance. Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

DescriptionThe IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This position will be responsible for the packing/cleaning of IT equipment such as laptops, and IT peripherals. This position is an entry level position that will provide a potential growth opportunity to become a Blue Mantis Configuration Technician. Key Responsibilities This position is onsite Mon-Friday from 8:00AM to 4:30PM working in our Configuration Center/Warehouse in Pawtucket RI. Receive and inspect incoming shipments for accuracy and damage. Pick, pack, and ship orders according to company standards. Load and unload trucks using forklifts, pallet jacks, or manually. Maintain inventory accuracy through regular cycle counts and data entry. Organize and maintain a clean and safe warehouse environment. Responsible for proper cleaning, packaging and component verification of all equipment Operate warehouse equipment in a safe and efficient manner. Assist with other tasks and departments as needed. Update company systems with required data in a detailed and professional manner Skills, Knowledge & Expertise Previous warehouse or logistics experience - Nice To have Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required. Standing, bending, crawling, reaching/stretching, and working on ladders required. Expertise with ServiceNow is a plus Experience with Microsoft Excel & Office 365 Applications. Basic math and computer skills; experience with inventory systems is a plus. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment and follow directions. Forklift certification - Nice To Have Hardware and Operating system familiarity a plus Ability to troubleshoot and communicate issues Excellent communication skills, ability to interact professionally with clients Excellent customer service skills. A+ or Network+ Certification a plus Ability to multitask. Ability and desire to learn new competencies. Includes lifting and moving of IT equipment and boxes. Travel (MA,CT,NH,ME,RI,VT)-as needed Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

IT Helpdesk Analyst TES Staffing - Partnering with an Industry Leader TES Staffing is seeking an IT Helpdesk Analyst to support a growing and dynamic team. The ideal candidate will be detail-oriented, highly communicative, and thrive in solving problems in a fast-paced environment. In this role, you will provide technical support to internal staff, clients, and partners while ensuring systems remain efficient, secure, and reliable. Pay: Starting at $20/hr Essential Responsibilities Provide help desk support to internal staff, clients, and partners via phone, in person, and remote troubleshooting. Deliver excellent customer service by supporting enterprise PCs, VoIP, and mobile devices. Champion IT policies and best practices across the organization. Configure and manage user accounts through Active Directory and other proprietary systems. Provision, install, and support IT infrastructure including switches, firewalls, access points, PCs, printers, and scanners. Monitor and analyze systems, generating reports to ensure smooth operations. Collaborate with IT and business teams on technology needs and improvements. Perform other duties and projects as assigned. The Ideal Candidate Will Have Minimum of 2 years of IT experience in a helpdesk or technical support role. Degree in Computer Science, Information Systems/Technology, or equivalent professional experience. Strong problem-solving skills with the ability to troubleshoot effectively under pressure. Excellent customer service skills and a sense of urgency in resolving issues. High attention to detail with the ability to multitask. Clear and professional communication skills, both verbal and written. Service-oriented mindset with a focus on resolving customer concerns quickly. Strong organizational skills and the ability to prioritize competing tasks. Why We're Excited About This Opportunity TES Staffing is proud to partner with our client to identify and attract top IT talent for this critical role. Our client is a forward-thinking organization that values innovation, teamwork, and a service-first mindset. This IT Helpdesk Analyst position is an excellent opportunity for someone who enjoys solving problems, working directly with people, and keeping technology running smoothly in a fast-paced environment. We are excited to help our client grow their team with individuals who bring curiosity, energy, and dedication to their work. This is more than just a helpdesk role - it's a chance to make a real impact, build strong professional relationships, and grow within an organization that recognizes and values your contributions.

Details: The primary responsibility of the Deskside Technician II is to provide technical support and oversight to a luxury jewelry brand"s manufacturing facility in Cumberland, RI which includes offices and is where a large portion of its jewelry is made. This includes the delivery of new technologies in partnership with outside partners to support organization growth, as well as support of existing technology leveraged across various divisions located within the sites. The analyst will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives. The technology covered is broad therefore the candidate needs to have a solid technical background with focus on Conferencing Mobile, and AV Solution, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams, with a general focus will be on End User technology. Due to the nature of responsibilities, working outside of normal business hours and on weekends may be required. Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of: Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones Software delivery and maintenance New Technologies and Applications Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors. Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs. Details: 5-7+ years experience in IT support & service delivery function Strong Experience with Windows 10, Apple iOS, and Office 365 Tools. Strong Experience with Zoom, Teams, and conferencing technologies. Experience with Active Directory and User\Endpoint Management Administration Excellent interpersonal, written and oral communication skills, with focus on attention to detail Ability to build and maintain business partnerships Ability to approach technical challenges from a business perspective Ability to perform basic financial analysis Strong analytical and problem solving skills Highly self-motivated and able to work with little day to day supervision Preferred Bachelors degree in IT or equivalent certifications Experience with Software Management and Distribution Experience with CAD and CAM related software and technologies Experience with Video Conference and Collaboration technologies. Experience with Cisco/Meraki Switching, Wireless IP addressing (Subnetting and assignment) Workspace One, SCCM, and JAMF

Who are we, and what do we do? At Corteva Agriscience, you will help us grow what's next. No matter your role, you will be part of a team that is building the future of agriculture - leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind. Are you excited to contribute to an innovative company that enhances food security and drives sustainability? Join us at Corteva Agriscience for an exciting and impactful 3-month internship opportunity with our EIT Department in Johnston, IA, or Indianapolis, IN. Accepted candidates will work closely with our team in one of 5 major areas: Cyber (Security) in Johnston, IA: Contribute to the global deployment of the OT Cybersecurity Program. This includes developing and maintaining systems for the OT Cyber Lab/Deployment factory, assisting in designing the OT Cyber Controls Framework, and defining OT cyber incident response use cases and playbooks. Cybersecurity knowledge and a desire to learn about industrial environments are essential for this role. Business Technology Solutions in Johnston, IA: Support automation initiatives within the Falcon Program using Microsoft Power Suite. They will focus on no-code/low-code solutions to streamline workflows and enhance data integration across platforms. The intern will develop automated flows for the NA Pioneer Sales Season and gain experience in working within a large global company. Quality, Productivity & Effectiveness in Johnston, IA: work on enhancing the Onboarding Copilot Agent within Enterprise IT. This involves designing conversational flows, integrating onboarding resources, and improving user experience through automation. Key skills include conversational AI design, process mapping, and agile delivery practices, using tools such as Microsoft Copilot Studio and Power Platform. Infrastructure, Operations, and Cloud Services in Johnston, IA: Collaborate with the ITSM Operations Lead to review and enhance ITSM process documentation, utilize ServiceNow for reporting and dashboards to support business functions, and drive consistency in ITSM team practices. They will also assist with initiatives on the ServiceNow roadmap, focusing on KPI benchmarking and baselining for ITSM processes. Enterprise Architecture in Johnston, IA: Engage in AI-driven analytics and low-code development, using tools like Microsoft Power BI and Copilot Studio. They will work on data analysis, AI integration, and execute a value-add project to demonstrate their skills and deliver measurable value. Enterprise Architecture in Johnston, IA or Indianapolis, IN: Gain experience in modern data platforms using Databricks for data analytics and Alation for data cataloging. They will work on data engineering, cataloging, and AI/machine learning projects, aiming to deliver a project that showcases their new skills. What You'll Do: Contribute your unique skills and creativity to one of the 5 main areas highlighted above. Follow company safety policies, protocols, and procedures, and ensure a safe working environment for yourself and team members. Work on projects and with teams in a respectful, collaborative, and positive team spirit. Provide summaries and reports to supervisor(s) and present results in company or outside meetings when necessary. What Skills You Need: Must be enrolled in a bachelor's, master's, or doctorate program with a minimum of 3.0 GPA in any of the following disciplines: IT security, data science, computer science, finance, and closely related fields. Must be enrolled for Fall 2026 at a US-accredited institution. Must have completed at least one year of studies before starting the internship. Must be within commuting distance to Johnston, IA, or Indianapolis, IN, for the duration of the internship. Must be able to work full-time (40 hours per week) for the duration of the internship. Creative thinking and ability to work independently and in a team environment. Ability to prioritize and manage multiple projects. Excellent problem-solving skills. Knowledge and experience in general IT operations. Proficient in Microsoft Office software and experience in databases or LIMS systems is a plus. Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws. Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.

Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Position Type: Full-Time Salary: $50k-$55k annually (depending upon experience) Work Location: Fully onsite. Essential Functions: Excellent customer service, interpersonal, communication skills Excellent customer technical and product support Proficient in information technology and operations management Gather feedback for and implement continuous improvement Define test strategies including functional, non-functional, regression, automation, security, and performance testing Support special projects related to client support and operations related activities Work with development teams to improve overall processes Work with external vendors as required Attend all meetings as applicable and provide necessary feedback when prompted Ability to work independently on problems and projects Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation. A general knowledge of Microsoft Office Applications General knowledge of computer hardware Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology Able and willing to learn new as well as existing technologies Be a contributing member of a Technical Team Other duties as assigned or required. Requirements CompTIA Security+ CE required. 1 -3 years of Management Information Systems and Business Analytic required. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours - some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA)

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.