Technical support technician jobs in Rockford, IL

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Help Desk department is to provide front line technical support and assistance for external customers who encounter issues with IT systems, hardware or any technology provided by Level 10. Scope: The Help Desk department is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support. Our Help Desk department is made up of the following roles: Help Desk Manager, Help Desk Lead, Technical Lead, Analysts I-III Department Responsibilities: Issue Resolution: Responding to and resolving technical issues reported by users promptly and effectively. This includes troubleshooting problems with hardware, network connectivity, and other IT-related issues. Remote Support: Providing remote assistance to users through phone, email, chat, or remote desktop tools to troubleshoot and resolve issues. Incident Management: Managing and prioritizing incidents according to their impact and urgency to minimize downtime and disruptions to business operations. User Assistance: Providing courteous and professional assistance to users in navigating IT systems, understanding technology functionalities, and resolving user queries. Service Requests: Fulfilling service requests such as software installations, account setups, password resets, and access permissions based on established procedures and service level agreements (SLAs). Escalation Management: Escalating complex or unresolved issues to appropriate Help Desk teams or specialists for further investigation and resolution. Knowledge Base Management: Maintaining a comprehensive knowledge base of known issues, troubleshooting steps, and solutions to facilitate quick problem resolution and self-service options for users. Documentation: Documenting resolutions, procedures, and best practices to ensure consistency in service delivery and support continuous improvement efforts. Performance Metrics: Monitoring and reporting on key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Requirements:

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Provide some support to entry-level support personnel Direct unresolved/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer-oriented and cool-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part-time or Full-time Computer

Helpdesk Technician-Tier 1 Level 1 Technician Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks? What this role will entail: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer status and information Identify and suggest possible improvements on procedures What we need from you (system requirements): Driven to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company Keep a POSITIVE mindset with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTia A+ and Net+ certifications are a plus! 2+ years MSP experience REQUIRED More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecur ITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years. We have a fast-paced environment with ZERO micromanaging, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Payments Solution Center group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. This group provides 24/7 support to clients that leverage digital end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for Latin America based internal and external clients utilizing various digital channels, file delivery and Application Program Interface based services for both transaction initiation and reporting. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products and lines of business. Job responsibilities Manage interactions with business partners at all levels across multiple lines of business Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Flexibility to work in a 24/7 hybrid work environment, across various shifts, and US holidays where supported LATAM markets are open. Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficient in both written and verbal Portuguese 1+ years of Customer Service experience Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Ability to effectively manage operational risk through adherence to established procedures and controls Preferred qualifications, capabilities, and skills Technical support experience Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Effective analytical approach and complex problem-solving skills. Proficiency in Spanish on top of Portuguese is ideal

Job Details Batavia Container Inc - Batavia, IL Full Time $40000.00 - $60000.00 Salary Information TechnologyDescription We are seeking a proactive and customer-focused IT Support Technician to join our IT team and support our manufacturing operations. This role provides technical support for users across production, warehouse, and corporate office environments. The ideal candidate is a problem-solver with a strong sense of urgency, attention to detail, and familiarity with both IT and OT (operational technology) environments. Key Responsibilities Respond to and resolve help desk tickets, phone calls, and emails in a timely and professional manner. Provide end-user support for desktop/laptop hardware, mobile devices, printers, and scanners. Install, configure, and troubleshoot Microsoft Windows OS, Office 365, and other business applications. Support users in ERP systems (Amtech Encore) and manufacturing-specific applications. Maintain and monitor computer systems, networks, switches, and industrial PCs. Perform basic network troubleshooting (IP configuration, patching, cabling). Manage user accounts, permissions, and group policies via Active Directory. Deploy and maintain hardware inventory and asset tracking. Support plant-floor IT devices (scanners, HMIs, production workstations, barcode printers). Escalate complex issues to senior IT staff or vendors as needed. Assist with backup systems, antivirus management, and IT security compliance. Document solutions and contribute to knowledgebase and SOPs. Qualifications Qualifications Required: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent work experience. 1-3 years of experience in a help desk or IT support role. Strong troubleshooting skills for hardware, software, and network issues. Working knowledge of Windows 10/11, Office 365, Active Directory, SharePoint, and Azure. Familiarity with ticketing systems (ServiceNow, ServiceDesk, Spiceworks. etc..) Preferred: Experience supporting technology in a manufacturing or warehouse setting. Exposure to ERP, MES, or SCADA systems. Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals, etc. Knowledge of cybersecurity best practices. Soft Skills Excellent interpersonal and communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong sense of accountability and ownership. Willingness to learn and adapt to evolving technologies. Team player with the ability to work independently when required. Physical and Work Environment Requirements Ability to lift up to 50 pounds occasionally (e.g., workstations, printers). Some work in plant or warehouse environments - must follow safety protocols. Occasional travel between local facilities may be required. Availability for on-call support or after-hours maintenance (rotational). Batavia Container offers a competitive benefits package which includes the following: Medical Dental Vison Life Insurance 401(k) company match Paid Time Off (PTO)

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Level 1: Estimated Pay $18.27(minimum) - $24.04(midpoint) - $29.33(maximum) Plus shift differential and overtime Level 2: Estimated Pay $21.15(minimum) - $27.40(midpoint) - $33.65(maximum) Plus shift differential and overtime Benefits below pertain to all levels listed All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Are you ready to make your mark? Woodward is hiring an Operations Technician to support our manufacturing process at our Loves Park Campus. This position is a weekend shift (Friday-Sunday, 3:00pm - 3:30am) and will perform operations on CN/VMC Machines. Key Responsibilities: Operations: Follows documented procedures to accurately and efficiently produce products using specified tools and equipment. Flexes and supports the full product line in various processes/ capacities. Process: Observes and records key process variables to ensure consistency and quality in operations. Accurately logs daily operations and resolves or escalates concerns. Follows standard operating procedures. Quality: Conducts inspections and tests to verify the accuracy and functionality of products and records and maintains data per operating standards. Organization & Cleanliness: Adheres to 5S principles by keeping workstations clean, organized, and free of unnecessary items. Follows established guidelines to ensure tools, materials, and equipment are properly stored and maintained. Safety Mindset: Adheres to all established safety protocols, procedures, and regulatory requirements; maintains mindfulness of self and surrounding work area to promote a safe working environment. Key Skills: Technical Capability: Understands and follows basic technical instructions and standard operating procedures (SOPs). Critical Thinking: Identifies gap-to-standard and resolves or escalates them per standard processes/procedures. Mechanical Aptitude: Demonstrates basic understanding of mechanical systems and components. Uses hand tools and basic equipment safely and effectively. Can produce products and may perform basic setups of equipment. Team Communication: Communicates effectively with team members and supervisors to support workflow and escalate immediate issues. Adherence to Woodward's Core Values. Time Management: Effectively manages time to complete assigned tasks within established schedules. Adheres to individual schedule. Lean Mindset: Follows lean practices such as 5S and waste reduction. Participates in continuous improvement activities. Production Systems: Understands and adheres to standardized work and escalates when cannot be followed. Actively participates in the daily management system. Computer Skills: Uses basic software (e.g., email, spreadsheets, data entry tools) to complete tasks. Attention to Detail: Ensures precision in tasks to maintain high quality standards. Follows instructions precisely and checks work for accuracy. Collaboration: Works cooperatively with team members to support overall team objectives and workflow. Works well with team members and accepts feedback. Additional Requirements: Moderate physical activity requires agility and dexterity, including walking, standing, or bending; and lifting or moving objects. Work is performed in an area with moderate risk or discomfort that may require special safety precautions, such as wearing protective clothing or gear. May be required to pass Near Vision and/or Color Vision examinations. Successful candidates typically have: Individuals with experience of setting up and operating CNC machines are highly desired Strong ability to read and interpret blueprints and Geometric Dimensioning and Tolerancing is strongly desired Previous or current experience performing inspection techniques using a variety of measurement tools and equipment, including but not limited to optical comparators and CMM experience is preferred. Ability to perform basic machine maintenance and troubleshooting. Excellent attention to detail and problem-solving skills. Ability to work independently and as part of a team. Strong communication and organizational skills This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

We're looking for an entry-level tech-savvy, customer-focused IT Support Technician to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access. If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you! Key Responsibilities: * Provide first-level technical support via tickets, phone, and in-person. * Purchase, track, set up and maintain laptops, phones, printers, and other devices. * Support Microsoft 365 apps (Outlook, Teams, Excel, etc.). * Manage user accounts and access permissions. * Document issues and contribute to internal knowledge resources. * Coordinate with vendors and escalate complex issues as needed. Qualifications: * Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified) * 1-2 years of experience in an IT support role, preferably in a business environment. * Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts. * Strong troubleshooting skills and a customer service mindset. * Excellent verbal and written communication skills. * Ability to manage multiple priorities and work independently or as part of a team. * Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company. * Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial. Physical Requirements: * Ability to bend and lift up to at least 50 lbs. * While performing the duties of this job, the person is typically required to sit for extended periods of time. * The person will be required to utilize their hands for keyboard or equipment operations. * A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required. Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office (onsite to start during training period) Location: St Charles, IL Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided. This position offers an hourly rate of $22.00/hr - $26.00/hr. This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture. We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID. Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes. Are You Ready? If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information. Be sure to check out our website (clarke.com) to learn more about how Clarke is helping to make the world more livable, safe & comfortable. Clarke is proud to be an equal opportunity employer and a drug free workplace.

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.

Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0415-Oakland Place ShpCtr-maurices-Dekalb, IL 60115. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. New Hire Wage Range: $15.00 - $15.30 Location: Store 0415-Oakland Place ShpCtr-maurices-Dekalb, IL 60115 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements:

Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, Engineering, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

What this role will entail: Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you - keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k. Accountabilities: Handling a massive variety of client support requests from a diverse client base Hardware deployment to clients PC Imaging Determine the best solution based on the issue and details provided by customers Travel on-site to clients organization Follow-up and update customer status and information Identify and suggest possible improvements on procedures Walk the customer through the problem-solving process Indicators that this will be the role for you: Proven experience as a IT Bench Technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTIA A+ and Net+ certifications are a plus! 1 year MSP experience REQUIRED Experience working with network equipment Experience working at an NOC is a plus! More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions. Our core values are not posters on the wall. They are who we are. Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident. If these values describe how you show up in your work and with your clients, you will fit right in here. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0045-Janesville Mall-maurices-Janesville, WI 53545. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. Location: Store 0045-Janesville Mall-maurices-Janesville, WI 53545 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.