Technical Support Technician Jobs in Round Lake Beach, IL

Responsibilities: Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. PC Management, Print Management, Cashless Payment Systems, and Hardware product lines. Provide technical support over the phone using remote access software as well as on-site support. Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers. Communicate with Manufacturers and QA on field issues and provide feedback on new products. Communicate with customers via phone and email Provide technical counsel and training to customers Determines parts, supplies, or tools needed to complete service requests. Relays any special problems to service management following each call. Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment. Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment-related items). Returns defective assemblies or parts to the main office and labels items.

Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." The Laboratory Department seeks a Technical Specialist to oversee the daily operations of the Core laboratory section to ensure the precision and reproducibility of laboratory testing. In this role, the Technical Specialist (FLOW/CYTO) will oversee the daily operation to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines. This includes waived, moderate, and high complexity testing. MUST have experience and comfortable working in a high-volume lab, working as a team and with complex manual differentials. This position is focused on leading the FLOW Cytometry Team. Must have experience with evaluating peripheral blood, bone marrow, tissue or other body fluid. Here's what you'll need Collaborates with the medical director, manager and faculty in the development of new procedures or programs. Evaluates, validates and implements new instrumentation and procedures. Develops written procedures to maintain regulatory compliance and support new instrumentation and test methodologies. Works with the director to review and revise procedure manuals to ensure test accuracy and regulatory and accreditation requirements. Communicates changes in policies and procedures to appropriate medical center staff and/or clients. Here's what you'll need Required: Associate or bachelor's Degree- Medical Laboratory Science Program Specific Degree(s): Medical Technology/Technician or Medical Laboratory Science Licensure/Certifications Required: Certified Medical Technologist, Medical Laboratory Scientist, laboratory discipline specific or specialty certificate (ASCP or AMT) 3-5 years of HLA job-related experience Preferred: Other: Meets CLIA requirements for a general supervisor (B.S. degree and 1 year clinical experience, or MS degree and 1 year's clinical experience) Perks & Benefits Benefits from Day One (Medical and Dental)- Starts on Day 1 Daily Pay (NEW) Competitive Shift Differentials Career Development Tuition Reimbursement Participation in the Public Service Loan Forgiveness Program 403(b) with Employer Match On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) Referral Rewards Perks Program Our Promise to You Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve. We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners

The IT Support Analyst II is vital in delivering superior technical support within a law firm environment, providing consultative and responsive service to attorneys and staff. This role ensures the seamless operation of office and personal computing technology, enhancing the firm's ability to serve its clients. The ideal candidate is a detail-oriented professional with strong problem-solving skills, excellent communication abilities, and a customer-first mindset. In addition to resolving technical issues, the IT Support Analyst II will serve as a key resource for user education and continuous service improvement. Responsibilities Deliver phone and deskside support for various desktop, server, and network issues, managing incidents from initial report to resolution. Accurately log and document all support activities in the Incident Tracking system, ensuring timely updates and clear communication with end users. Troubleshoot and resolve technical problems, including software installations, hardware upgrades, application configurations, and mobile device setups. Provide tailored IT training and education during interactions or attorneys and staff. Provide technical and logistical support for audio/video conferencing and other technology-related meeting needs. Maintain the operational availability of all technological resources, including, but not limited to: Workstations (Laptops, desktops) Printers Data Communication equipment Audio-visual equipment The IT Support Analyst II is a technical support provider, leader, and problem-solver. They perform as a first-level/second-level technical resource to customers, guiding them through their technical issues. They also function as an escalation resource for other members of the Technology Department, stepping in when complex problems arise. Participate in research and testing new applications and projects related to firm-wide implementations. Evaluate and analyze incident trends to identify opportunities for process improvements and proactively prevent future issues. Participate in continuous improvement initiatives and surface ideas to raise service quality. Regularly conduct office visits and conference room checks to ensure all equipment is operational and meets quality standards. Manage tickets within the Service Desk Plus system, ensuring updates every three days and adherence to a 1-hour SLA response time. Maintain tickets, tasks, and projects within the Service Desk Plus ticketing system. Assist with conference setup and take down for Executive or large meetings. Support new hire setup, including, device configuration, and deployment, as well as retrieval and management of equipment for departing employees. Assist with device imaging as requested. Collaborate with Managed Service Providers (MSPs) on escalated incidents and service requests. Continuously contribute to and update the internal knowledge base, ensuring current and accurate documentation. Assist with conference setups, particularly for executive or high-profile meetings. Perform other duties as needed/requested. Education and Experience Microsoft MCP certification desired; CompTIA A+ or Network+ certifications preferred. Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent professional experience (5-7 years). Extensive experience with Windows 10, Microsoft Office 365, and Dell & HP workstations. Familiarity with ITIL-based Incident Management and Service Desk frameworks, with experience meeting strict Service Level Agreements (SLAs). Experience working in a team-oriented, collaborative environment. Previous experience in legal or professional services environments is highly beneficial. Knowledge of Incident Management Knowledge, Skills, and Abilities Exceptional customer service skills, with a consultative approach to resolving technical issues. Excellent analytical and critical thinking skills and ability to manage multiple assignments simultaneously while meeting deadlines and quality standards. Ability to prioritize and handle multiple tasks effectively in a fast-paced environment. Must be an initiative-taking achiever who benefits from providing excellent customer service. Ability to absorb and retain information quickly. Strong problem-solving abilities with a keen attention to detail. Capable of lifting and moving equipment up to 50 lbs. and traveling as required. Personal Attributes: Positive, solution-oriented attitude with a strong commitment to providing excellent customer service. Proactive and driven, consistently demonstrating initiative in resolving issues and improving processes. Empathetic and patient in addressing user concerns, always ensuring a professional and courteous demeanor. Highly adaptable, able to absorb new information quickly and apply it effectively. More details about benefits can he found here: **********************************************

Helpdesk - Technical Support Specialist FTD-MTAC Support WHO WE ARE For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees OVERVIEW The chief responsibility for the position of Technical Support Specialist is to provide our members with technical support over the phone on the product they have purchased and provide a resource for our sales team to complete New Mercury installations as they are sold. You will ensure they can seamlessly use our proprietary software by troubleshooting, diagnosing, and resolving technical issues while delivering an exceptional customer service experience. The ideal candidate will have strong technical expertise, excellent communication skills and a passion for helping others. WHAT YOU'LL DO Provide technical troubleshooting of a particular issue to resolve by listening to member's issues, diagnosing problems, and working with them to resolve all issues. Accurately record and document all actions taken when working within a customer account. Monitor rejected online orders using the internal computer applications. Monitor incoming emails and other order related messages using the internal email and computer applications. Professionally respond to incoming messages and emails from florists and internal customers alike. Consistently achieve performance goals as defined by management. Each rep should review their own statistics daily in order to monitor their progress towards continual improvement. Provide our members and customers with quality service. This information is documented during the quality monitoring sessions. Reads and retains information from memorandums, newsletters, and training materials to effectively service customers. Participates in ongoing on-the-job training. This may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom training. Perform other duties as assigned. WHO YOU ARE Technical Specialist with 2+ years of experience providing high quality technical support and customer service. You find purpose through solving issues and thrive off being solution oriented and compassionate to those you are helping. High school diploma required; 2 Year college degree preferred / or 3 years equivalent experience. Minimum 2 years' experience in a position with a high level of customer interaction, specifically through phone support Working knowledge of Windows Server 2003, Server 2008, XP, Windows 7, and Windows 8 Hardware troubleshooting skills to include computers, network printers, routers, switches, and POS equipment. Understanding of basic networking skills, VPN and VM experience Strong communications skills appropriate for B-to-B client support both in the written and verbal formats. Strong documentation skills, previous call logging experience required Experience with AS400, HEAT and other standard support systems; preferred not required Capable in MS Office Suite (Including MS Teams). Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability with outstanding time management skills. Team oriented, with the strong desire and ability to mentor, coach and motivate peers. Ability to multitask, manage conflict and flexibility are essential for this position. SCHEDULE Flexible to work a standard shift within support center's published hours (Mon-Fri: 7am to 8pm, Saturday: 7:30am to 6pm, Sunday 10am to 4pm) subject to change. This position is 40 hours per week and schedule is determined by need's of leadership at the time of hiring. DIRECT REPORTS (If Applicable) None. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable laws, regulations and ordinances.

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Zendesk), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

based out of Chicago. Responsibilities: Install software and hardware in client-facing locations. Create and/or review manuals, how-to procedures, and related user documentation; ensure documentation is targeted to the appropriate audience. Respond to customer calls in accordance with an established Service Level Agreement (SLA). Troubleshoot, diagnose, and repair unit at the customer site. Identify, analyze, and repair product failures. Provide on-call emergency service when needed. Provide general customer service on the phone and in person. Maintain communication with the customer until the incident is satisfactorily remedied. Contact customer within one hour of receipt of the service call. Maintain records of service calls. Ability to build a lab (new, and or reimage). Make config changes to labs for QA testing. Review logs and configs the QA team raised before sending to development team. Ensure QA labs are in proper working state for testing. Swap out end-of-life hardware in QA labs to maintain relevance. Support global technology production client-facing locations: provide on-call support; assist in the deployment of core software updates; provide onsite support the day after a software update to ensure all goes well; support global technology POC initiatives in targeted client-facing locations. Support global initiatives in client-facing locations. Qualifications: Bachelor's Degree in Business, Computer Science, or related field and/or relevant work experience QSR technology installation/support experience preferred QSR Ops exposure preferred 5+ years of IT experience Exceptional analytical and conceptual thinking skills Excellent written and verbal communication skills with experience creating detailed reports True Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential. For additional information regarding salary range for this position, as well as company benefits, please click here.

Desktop and Mobility Support Relevant Experience (in Yrs) 5-7 Years Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Experience Required Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Support Windows 10/11 Feature upgrade using modern management techniques - SCCM/Intune/Auto Pilot • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • L2 Workstations operational support • Monitor and report on User experience. • Report on Workstation image deployments and patch compliance metrics

Are you a natural problem solver? You're going to be apart of a small tightly knit Desktop Engineering team, taking ownership of providing white glove support to the Chicago office. You can expect to be working with some of the brightest minds in their respective fields, in an environment where excellent service and efficiency are appreciated. While this position will see you covering all levels of support a forward-thinking approach to proactive implementations and upgrades is encouraged to improve the user experience. You will be working with all users across the business including Traders and Executives, so the ability to provide a “White-Glove” service will be expected. Strong knowledge of Windows operating systems, Microsoft Office Suite and DNS/DHCP will be important for this role. You will also be hands on working with MDM and AV technologies. With a starting salary between $100K - $150K, in addition to company benefits such as life and medical insurance, you will be rewarded generously for your contribution. Want to make a difference in a hedge fund environment? Get in touch. No up-to-date CV required.

Title: Junior Fixed Income Desk Operations Analyst Summary: My client, a Global Quantitative Trading Firm in Chicago, is looking to hire a junior desk analyst to assist with the continued buildout of its business. This position offers an ideal opportunity for career advancement at a market-leading trading firm. You will be working on a real trading desk and work very close to the market. This role has a direct path to a front office seat. Responsibilities: Allocating transactions with counterparties via 3rd party systems Assisting with the set-up of new trading accounts Managing the day-to-day relationship with firm's clearing provider Troubleshooting executions and clearing exceptions Validating vendor invoices against firm's transaction activity Developing procedures to improve the operational efficiency of the trading desk Qualifications: 1-3 years of experience in a relevant fixed income seat (Operations/Middle Office preferred) Excellent interpersonal skills and a comfort level engaging with counterparties and vendors Comfortability problem-solving, multi-tasking and working in a fast-paced trading environment Proficiency in Microsoft Office required (Python familiarity is a bonus) Bachelor's degree required

Leydig, Voit & Mayer, Ltd., a mid-sized Intellectual Property law firm, has an opportunity for an experienced professional to fill the role of IT Technician in a Microsoft Windows based environment. This is a full-time position. As an IT Technician, you will respond to, manage, troubleshoot and resolve technical and procedural issues for users in an efficient and timely fashion over the phone, in person and through remote connectivity software. Responsibilities: Diagnose user computing problems through troubleshooting skills, logic, research, and isolation steps. Track ticket resolutions in ticketing system. Maintain current and orderly systems documentation and update as necessary. Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers. Install and upgrade software. Onboarding and offboarding employees. Maintain records of hardware, software and network inventory. Assist network and system administrators with server administration and network maintenance as needed Qualifications: Bachelors or Associate degree in Computer Science or equivalent Microsoft certifications. At least 1 year of experience in a technical support role, providing desktop and software support, preferred. In-depth knowledge of computer systems and mobile devices. Knowledge of basic Active Directory functionality. Clear theoretical understanding of networks, including LAN/WAN/VPN. Excellent communication and interpersonal skills, with the ability to work in and contribute to a team environment. Strong critical thinking skills with the ability to identify and develop resolutions to complex problems. Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision. This position may require occasional lifting of equipment of up to 50 lbs. Preferred Qualifications: Certification/Training in A+, Microsoft certifications desired. Experience with Windows 11, Server 2022, AVD, and Microsoft Endpoint Configuration Manager a plus. We offer a hybrid schedule, a full range of benefits and competitive salary. Salary range for this role is $50,000 - $60,000 commensurate with experience. Interested and qualified candidates should submit their resume to ******************. Leydig, Voit & Mayer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Leydig participates in E-Verify.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. will not be available for long so please inquire immediately if interested! Must Haves: Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc. Installing and calibrating wide format printers Training end users on equipment purchased from IT Supplies Creating sample prints Answering technical questions about the products we sell Coordination of installation dates and details Possessing technical expertise on color management, RIP software and print production workflow Nico Conwi - Hiring Manager Mobile: ************ Email: **********************

The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to customers both internal and external. Duties and responsibilities Maintain and complete Spare-pool and Repair request process Escalate and complete any ER / Overnight requests Program and configure devices to Golden Image Standard Quality Control and Inspection of devices before being given to Warehouse Assist Professional Service Manager and Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers. Attend technical and product training as required Learn relevant solution sets, architectures, full product line specifications, and vertical markets. (IE: Retail, Warehousing, Hospitality, Heath Care) Set up and operate equipment for customer demonstrations and evaluations. When required and directed: answer technical support calls, monitor the support email inbox, and create and close cases promptly with guidance from the Manager Crosstrain to help support the Print Line division of SMG3 As instructed focus and work on new service orders for loading of O/S, programming, and quality assurance Ensure that customer communication is professional when information or instructions are needed to complete a job Participate in 24/7 after-hours support program once trained Qualifications A two-year technical degree or a High School Diploma or GED Understanding of mobile platforms (Android, Win CE, Win 10). Understanding 802.11 Wi-Fi (WLAN) and MDMs. Understanding of basic networking technologies. Ability to work effectively, add value as a team member, and assume a technology leadership role for the team. Ability to perform tasks with minimal supervision. Demonstrate technical knowledge and consultative skills through communications with customers. Requirements 1-2 years of experience in Customer Service help desk Travel required 10 am to 7 pm Shift

Hello, Greetings from ClifyX Inc. Hope everything is well with you. I am reaching out to you on an exciting job opportunity with one of our clients. Please have a look at the below Job Description and if this meets your expertise kindly respond with your most recent resume. Job Title: Desktop Support Work Location: Chicago, IL & New York. NY (Onsite) Contract duration: 12+ months Contract Job Details: Techs should be knowledgeable on Windows 11 migration, software installation, basic network troubleshooting, Ip phone troubleshooting, Hardware break fix handling We don't want a helpdesk person or someone who has worked on POS or complete Network background We need people with minimum 3-7 years of experience of working as Onsite Field Service Support.

Immediate need for a talented Desktop Support Technician. This is a 03+months contract opportunity with long-term potential and is located in Milwaukee, WI (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-55139 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Images, wipes, and configures computers. Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations). New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed. Supports and maintains user account information including rights, security, and system groups. Mobile device configuration and troubleshooting. Provides training to employees on the use of technology used on the job. Must be self-motivated. Works well independently as well as within a team. Represents Company in a professional and businesslike manner and communicates effectively with customers and associates. Hours: M-F 8 AM to 5 PM CST. No on-call. Key Requirements and Technology Experience: Key Skills: Desktop, break-fix, troubleshoot . Min. 1 year of experience. A+ certification is a plus. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

WE'RE INTERNATIONAL COMMITTED TO THE ROAD AHEAD We are seeking a Technical Specialist - Power Architecture, who will be responsible for developing system requirements documentation for a given area of systems; including, but not limited to, system definition, function and module I/O allocation, and system-level technical support. This is an hybrid position ( 3 days in office and 2 days from home; subject to change) will be based at International's design center in Lisle, Illinois. Visit our career website today to thoroughly review the job description and complete your official online application: ******************************************************* The qualified candidate for this role has: Significant experience and knowledge of power architecture Experience with requirement documentation and system engineering Experience with Vehicle Control System design Experience with engineering and quality design and development methodologies: (8D, FMEA, DVP&R) Bachelor's degree in Engineering, Engineering Technology or Computer Science At least 12 years of experience in product design/development or new technologies and/or computer science experience At least 2 years of experience leading new technologies or specialized technologies International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our client is seeking a skilled PC Technician / Help Desk specialist to join their team on a contract basis to support a significant PC refresh project in their Loves Park, IL location. Responsibilities: Assisting in the upgrade and refresh computers Imaging and setting up hardware Tracking progress and providing regular updates Interaction with team members for resolution of potential issues Skills Required: Exceptional communication skills to effectively collaborate with our team and stakeholders Proven experience in dealing with computer hardware and imaging machines Ability to follow prescribed instructions Technical troubleshooting abilities

Technical Data Governance / Data Analyst SALARY: $140k - $150k plus 15% bonus 3 days onsite and 2 days remote Technical data governance BS degree 5 years data governance knowledge meta data management data quality analysis data remediation data profiling data lineage data dictionary bi tools tableau / cognos collibra ibm infosphere information informatica SQL develop meta data data lineage across kafka RDIS ABI RDB data platforms define business rules build data glossary's financial experience preferred Implement and support Metadata Management, Data Lineage, Data Quality and other essential Data Governance functions. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Work closely with Data Domain Owners and SMEs to identify CDE's (Critical Data Elements), define data elements for the Business Glossary and define business rules. Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms. Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams. Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings. Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets. Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc. Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Ability to work independently and as part of a team to successfully execute projects. Ability to multitask and meet aggressive deadlines efficiently and effectively. Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica. Proficient with SQL. Strong data analysis capabilities. Proficient with Microsoft Office desktop tools (Word, Excel, etc.) Experience with Databases (i.e. Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools. Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary. Experience with Business Intelligence/ Reporting tools such as Tableau / Cognos. Strong written and oral communication skills with ability to work with users, peers and management. Capital market or banking domain experience is preferred. Prior development / coding experience is preferred. Experience working on Protobuf, APIs, Kafka as Data Sources is preferred. Experience working with draw.io or other tools creating architecture or data flow diagrams. Technical Skills: Structured Query Language (SQL) Data Governance Tools example Collibra, IBM ISEE, Informatica etc. Education and/or Experience: Bachelor's or master's degree in data analytics, computer science or related field. 7+ years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage. Certificates or Licenses: DAMA certification preferred.

Top Skills' Details 5+ years of experience providing Desktop Support Experience working within an enterprise environment Technical skills: O365, MAC OS, Windows OS, application deployment Must have MacOS experience and MDM tool experience with either JAMF or Hexnode Description As a Desktop Support Analyst at AFS, you will be instrumental in the experience of all our employees. We're looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack. ? Consistent delivery of white glove support and solutions. ? Providing onsite, email, and chat support for end user mac & Windows systems and applications. ? Collaborating with team members and leadership, implementing great support processes, procedures, and documentation. ? Identifying opportunities for business enablement through smart use of technology. ? Ordering, receiving, tracking, and issuing hardware, software, and peripherals. ? Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup. ? Mentoring team members. ? Ensuring we meet SLA objectives. ? Managing, supporting, and provisioning business applications in a cloud-based environment. ? Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence). ? Evaluating and recommending new software platforms and services. ? Ensuring all operating systems are up to date. ? Providing AV support during team all hand meetings Required: ? 5+ years of experience working in a desktop support environment. ? Extensive experience with Windows OS administration and applications ? Must have MacOS experience and MDM tool experience with either JAMF or Hexnode ? Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within. ? Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom. ? Comfortable with managing and manipulating directory systems (AD, LDAP). ? Experience supporting TCP/IP networks and wireless networking. ? Experience with a ticket based support platform. ? Experience in communication and collaboration technologies. Pay and Benefits The pay range for this position is $25.00 - $32.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position will be accepting applications until Jan 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.