Computer User Support Specialists (Professional, Scientific, and Technical Services)
Technical support technician job in San Antonio, TX
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Radiology Technologist - Independent role with advanced technical judgment (SAN ANTONIO)
Technical support technician job in San Antonio, TX
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
/RESPONSIBILITIES Performs radiographic procedures at a technical level not requiring constant supervision of technical detail. Performs a variety of technical procedures that will require independent judgment with ingenuity and initiative to apply prescribed ionizing radiation for radiographic diagnosis. Performs radiologic procedures within the professional parameters established in registry requirements and the policy and procedure specifications of the health system. Assumes responsibility for assigned duties promptly and efficiently. Complies with instructions from the supervisor who is responsible. Contributes to the overall success of the radiology team. Maintains a good working relationship with co-workers and other University Health employees, patients, and guests.
EDUCATION/EXPERIENCE
Registered by the American Registry of Radiologic Technology or eligible to take the registry with a one-year grace period for new graduates from an accredited School of Radiologic Technology. Texas Department of Health (MRT) certification or a temporary certification (TMRT) is required. xevrcyc Must also have a current Certified BLS for Healthcare Providers (CPR and AED) from the American Heart Association.
Customer Success & Technical Support Specialist
Technical support technician job in San Antonio, TX
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.
SPX Background
SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide.
Genfare Summary
Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute.
We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems.
Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team!
Position Overview
The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA.
You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world.
Key Responsibilities
Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality.
Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets.
Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues.
Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms.
Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams.
Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA.
Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders
Required Technical Skills & Experience
Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations.
Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments.
IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures.
Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals.
Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required).
Ability to interpret system reports, logs, diagnose error messages, and coordinate with remote support for advanced issues.
Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff.
Additional Qualifications
Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff.
Highly organized, reliable, and able to work independently with minimal supervision.
Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement).
Ability to travel (
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Computer Field Technician
Technical support technician job in San Antonio, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Multimedia Technical Support Specialist
Technical support technician job in San Antonio, TX
Thomas J. Henry Law, one of the largest personal injury law firms in Texas, is seeking a full-time Multimedia Technical Support Specialist to work in our San Antonio Office.
The Multimedia Technical Support Specialist will be responsible for providing audio and video support for meetings and trainings, aiding management and the litigation department in the creation of and editing of various forms of audio and video training materials.
Multimedia Technical Support Specialist Responsibilities
Set up and test computer/AV equipment and presentation software
Configure, manage, maintain and support all audio and video equipment
Record, convert and edit videos, create video clips with captions
Convert videos, images and documents to meet requested formats
Provide knowledgeable consultation regarding the best and appropriate equipment and programs necessary to achieve the firm's audio/video goals
Test and provide recommendations regarding trial presentation software, AV equipment in connection with firm-related projects and events
Stay abreast of new developments in litigation and AV software/hardware through literature, user groups and seminars
Work with other IT staff to resolve issues and share knowledge
Assist with other projects and tasks as assigned
Multimedia Technical Support Specialist Requirements
Technical or Associate's degree in computer science, audio visual or related program preferred
3-4 years' work experience in multimedia; within a legal environment, a plus
Proficient with presentation software
Knowledge of audio visual/computer equipment (including projectors, screens, laptops, video conferencing and sound systems)
Must have advance knowledge of Adobe Creative Suite (Photoshop) and MS Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with video editing software and applications
Advance knowledge of virtual teleconferencing platforms (i.e. Zoom, WebEx, Microsoft Teams, Skype)
Knowledge of trial presentation software (i.e. Trial Director and OnCue)
Familiarity with multimedia (audio/video) software/formats
Advance knowledge of multimedia design (digital, print and video)
Strong technical and computer skills
Demonstrated experience with troubleshooting hardware and software problems
Must be able to work independently in a fast-paced work environment
Ability to quickly adapt and provide innovative solutions
Ability to organize, coordinate, prioritize assignments and anticipate resource needs
Ability to work under pressure while handling multiple assignments
Multimedia Technical Support Specialist Benefits include:
Medical - 80% employer contribution
Dental, Vision, Life & other supplemental insurance
401K with Employer Matching (up to 4%)
Employee Recognition Programs
Complimentary gym membership
Company events - to include giving back to the community!
Why Work Here?
This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients!
Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row!
We consistently outperform our peers in categories such as:
Career Opportunities
Compensation and Benefits
Culture and Values
Senior Leadership
Diversity
If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!
Auto-ApplyTechnical Support Specialist
Technical support technician job in San Antonio, TX
LK Jordan is currently seeking a Technical Support Specialist, who will be the main point of contact to support staff and student technology, including maintaining and managing various applications, configurations for the office and assigned campuses, and executing special projects as assigned. Schedule is Monday- Friday from 7:30am- 4:30pm. Pay rate is $25 hourly!
Essential Functions:
Troubleshoots and resolves escalated helpdesk tickets.
Provide support and oversight to the Desktop Analyst (if applicable).
Builds and maintains computer images for staff and students.
Configures new SSO deployments.
Manages iPad configurations.
Troubleshoots network connectivity issues, including but not limited to firewalls, switches, access points.
Technical support for Multi-function Printers.
Install/replace/repair security cameras.
Schedule warranty and vendor repairs for various equipment.
Understand HVAC controls and scheduling.
Diagnose and resolve non-recurring issues with application software and operating system; determine the root cause
Create and document alternative methods of completing tasks while correcting system inconsistencies to improve the department's functionality.
Ensure computers interconnect seamlessly with the network, including validating file, email, application, and administrative servers.
Knowledge of scripting methodology to install desktop applications and environment settings.
Install and terminate Ethernet cabling under industry standards.
Build/configure/maintain equipment check-out procedures and manage asset tracking software for the schools 1:1 initiative.
Requirements:
High school diploma (or recognized equivalent) required
Minimum five (5) years' experience diagnosing software, hardware, and network problems required
Experience in an educational environment preferred
Experience in Mobile Device Management (MDM) required
Microsoft Certification, CompTIA A+, Network and/or ITIL v4 preferred
Must have satisfactory outcome of fingerprinting check prior to starting employment. Non-refundable fee paid by employee.
To apply, please submit a current resume to **************************
LK Jordan & Associates is an equal opportunity employer. #LKJSATX
Easy ApplySenior Desktop Support Technician
Technical support technician job in San Antonio, TX
Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $56 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com.
Job Description
The Senior Desktop Support Technician provides advanced technical support and serves as the primary resource for complex issues related to end-user computing environments. This role is responsible for ensuring the stability, security, and efficiency of desktop systems including hardware, software, and mobile devices. The position requires expertise in troubleshooting, device lifecycle management, and modern endpoint management solutions such as Microsoft Intune.
Essential Duties and Responsibilities:
* Serve as one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams.
* Manage and track support requests through ServiceNow, ensuring accurate documentation and timely resolution.
* Configure, diagnose, reload, troubleshoot, and repair Windows and mac OS laptops, desktops, and associated peripherals.
* Assist with Active Directory and Entra ID administration and user account management.
* Support and maintain Microsoft 365 applications and services, including Teams and Exchange Online.
* Some knowledge in Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment.
* Perform device lifecycle management, including imaging, deployment, and decommissioning of endpoints; Maintain accurate IT asset inventory and ensure compliance with organizational standards.
* Provide technical support for audio/video and Teams equipment in conference rooms.
* Develop and maintain technical documentation, including knowledge base articles and standard operating procedures.
* Participate in IT projects and on-call rotations as required.
* Process Improvement: Identify opportunities to streamline support processes and improve user experience.
* Perform other essential duties as assigned.
Requirements
* 4+ years of experience providing technical support in a corporate environment, including advanced troubleshooting and escalation responsibilities.
* Strong knowledge of Windows 10/11, mac OS, and mobile device platforms (iOS).
* Hands-on experience with Microsoft Intune and modern device management practices.
* Familiarity with Active Directory and Entra ID.
* Experience with Office 365 administration.
* Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
* Excellent communication and customer service skills.
* Ability to work independently and collaboratively in a team environment.
* Willingness to work on-site and participate in an on-call rotation.
* Qualifications may warrant placement in a different job title.
Preferred Qualifications:
* Knowledge of ITIL best practices.
* Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+.
Key Competencies:
* Strong time management and organizational skills.
* Excellent interpersonal skills with the ability to interact across all organizational levels.
* Analytical and problem-solving abilities with attention to detail.
* Ability to document and communicate technical information clearly and effectively.
Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the "CCPA"). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here.
At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplySenior Desktop Support Technician
Technical support technician job in San Antonio, TX
Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $56 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com.
**Job Description**
The Senior Desktop Support Technician provides advanced technical support and serves as the primary resource for complex issues related to end-user computing environments. This role is responsible for ensuring the stability, security, and efficiency of desktop systems including hardware, software, and mobile devices. The position requires expertise in troubleshooting, device lifecycle management, and modern endpoint management solutions such as Microsoft Intune.
**Essential Duties and Responsibilities:**
+ Serve as one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams.
+ Manage and track support requests through ServiceNow, ensuring accurate documentation and timely resolution.
+ Configure, diagnose, reload, troubleshoot, and repair Windows and mac OS laptops, desktops, and associated peripherals.
+ Assist with Active Directory and Entra ID administration and user account management.
+ Support and maintain Microsoft 365 applications and services, including Teams and Exchange Online.
+ Some knowledge in Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment.
+ Perform device lifecycle management, including imaging, deployment, and decommissioning of endpoints; Maintain accurate IT asset inventory and ensure compliance with organizational standards.
+ Provide technical support for audio/video and Teams equipment in conference rooms.
+ Develop and maintain technical documentation, including knowledge base articles and standard operating procedures.
+ Participate in IT projects and on-call rotations as required.
+ Process Improvement: Identify opportunities to streamline support processes and improve user experience.
+ Perform other essential duties as assigned.
**Requirements**
+ 4+ years of experience providing technical support in a corporate environment, including advanced troubleshooting and escalation responsibilities.
+ Strong knowledge of Windows 10/11, mac OS, and mobile device platforms (iOS).
+ Hands-on experience with Microsoft Intune and modern device management practices.
+ Familiarity with Active Directory and Entra ID.
+ Experience with Office 365 administration.
+ Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
+ Excellent communication and customer service skills.
+ Ability to work independently and collaboratively in a team environment.
+ Willingness to work on-site and participate in an on-call rotation.
+ Qualifications may warrant placement in a different job title.
**Preferred Qualifications:**
+ Knowledge of ITIL best practices.
+ Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+.
**Key Competencies:**
+ Strong time management and organizational skills.
+ Excellent interpersonal skills with the ability to interact across all organizational levels.
+ Analytical and problem-solving abilities with attention to detail.
+ Ability to document and communicate technical information clearly and effectively.
Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the "CCPA"). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here (https://realco.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=80769&hashed=-260663885&\_ga=2.107***********20145.1678113256-1318***********074953) .
At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
_Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**Job Location** _US-TX-San Antonio_
**ID** _2025-2254_
**\# of Openings** _1_
Information Systems Support Specialist
Technical support technician job in San Antonio, TX
Title: Information Systems Support Specialist Reports To: Director of Information Services/PEIMS Coordinator Pay Grade: AP3 Calendar: 226 Status: Exempt Primary Purpose Focus primarily in database administration and assist in ensuring District technology and information systems are secure, well maintained, and operate reliably. Help determine the District's data needs by understanding system workflows and integrations between systems including network infrastructure. Manage current systems-related projects and help identify changes and techniques that may improve efficiency. This position relies heavily on extensive experience and judgement to plan and accomplish department and district goals as the individual will lead and direct the work of others.
Qualifications:
Education/Certification
Bachelor's Degree in Computer Science, Information Technology or another relevant field.
Relevant certifications are beneficial but not required.
Special knowledge/Skills:
Hands on experience and extensive working knowledge of database administration.
Demonstrated understanding of software applications including but not limited to SQL Server, Student and Business Information Systems, Microsoft Access and Excel.
Excellent oral and written communication skills
Ability to maintain accurate and auditable records used for government reporting.
Strong organizational, communication, public relations and interpersonal skills.
Ability to develop and implement policies and procedures.
Ability to train staff as needed.
Experience:
Minimum 3 years of experience required in this field or a related area.
Experience in Student Information/Financial Management/HR Software preferred.
Major Responsibilities and Duties:
1. Administer, Create and Maintain SQL databases.
2. Respond to requests for technical assistance via phone, email and work order system.
3. Maintain a strong working understanding of network systems and cloud architecture used to support the delivery of products and services.
4. Coordinate and manage the planning and acquisition of products needed to maintain software applications which meet the on-going needs of the District.
5. Compile, analyze and evaluate data from multiple sources to provide decision-making information to schools and departments.
6. Provide hands-on system administration support, and system operations support.
7. Communicate necessary information to Director and PEIMS Coordinator and make suggestions on how to improve operations as necessary.
8. Translate technical information for consumption by non-technical staff.
9. Develop and conduct workshops/training sessions to ensure maximum and efficient utilization of any systems and hardware currently being used.
10. Coordinate, schedule and assist in processing functions related to department operations.
11. Run edits, reports and verification checks on data to ensure accuracy of information.
12. Distribute edits and reports to appropriate staff for analysis, verification, and correction.
13. Comply with District standards for Texas and Federal attendance accounting laws and procedures in the Texas Student Attendance Accounting Handbook.
14. Comply with District standards for Federal enrollment laws and procedures.
15. Have a basic understanding of Student Information/Finance/HR management systems.
16. Develop and maintain a strong sense of customer service.
17. Communicate with various stakeholders including campus personnel, district and state administrators, other Districts' PEIMS personnel, and software vendors.
18. Set up, maintain and delete user accounts as required.
19. Review, back up, and update systems regularly.
20. Provide hands-on system administration, maintenance and operations support.
21. Apply system updates to managed computer equipment and applications using a variety of manual or automated methods
22. Participate in migrating and upgrading old systems and deployments as customer needs evolve and systems become out of date
23. Troubleshoot problems in a time-sensitive production environment with the ability to communicate effectively with colleagues
24. Configure systems for optimal end user support, including disaster recovery and scheduled downtime plans.
25. Perform other task and duties as assigned by the Information Services Director and/or PEIMS Coordinator.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Standard office equipment including personal computer and peripherals
Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching
Lifting: Occasional light lifting and carrying (less than 15 pounds)
Environment: Frequent District wide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
The Harlandale Independent School District does not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, disability, military status, genetic information or on any other basis prohibited by law.
An Equal Opportunity Employer
IT Technical and Webmaster
Technical support technician job in San Antonio, TX
For a description, see file at: ************ edu/wp-content/uploads/2025/11/JOB-AD-IT-TECHNICAL-WEBMASTER-11-2025.
pdf
Information Technology
Technical support technician job in San Antonio, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Technician
Technical support technician job in San Antonio, TX
Job Title: IT Technician
Zephyrus Engineering Limited is known for transforming ambitious projects into realities through expert engineering and advanced technology. We drive innovation, using cutting-edge solutions to tackle complex challenges in infrastructure, design, and technology. Were looking for an IT Technician who's eager to make an impact, supporting our teams and ensuring flawless digital operations. If you're passionate about technology, problem-solving, and ready to work at the forefront of engineering solutions, this is your chance to shine.
Role Summary:
As an IT Technician at Zephyrus Engineering Limited, you will play a critical role in maintaining and optimizing our tech infrastructure to keep our engineering and project teams connected, secure, and efficient. This role requires a hands-on problem solver who can address both urgent technical issues and routine system upkeep, all while delivering an exceptional IT experience to our employees. From supporting day-to-day operations to assisting with tech upgrades, you'll be essential in driving smooth IT operations across all departments.
Key Responsibilities:
- System Maintenance and Troubleshooting: Diagnose and resolve hardware, software, and network issues swiftly, ensuring minimal disruption to workflow. This includes computers, servers, peripherals, and network components.
- Helpdesk Support: Provide responsive, professional support to employees, assisting them with a range of IT issues, from troubleshooting to guiding on best practices.
- Hardware & Software Setup: Manage the installation, configuration, and upgrades of company hardware, software, and network devices for new hires, project deployments, and system improvements.
- Network Administration: Oversee network health, performing routine monitoring, diagnostics, and troubleshooting for switches, routers, firewalls, and wireless systems.
- Data Security & Compliance: Assist in implementing and monitoring data security protocols to protect sensitive information and prevent breaches, aligning with industry standards and regulatory compliance.
- System Backup & Recovery: Perform regular data backups and support recovery processes to ensure data integrity and business continuity.
- Inventory Management: Track and manage IT assets and inventory, ensuring that all equipment is accounted for, up to date, and properly stored.
- Documentation & Reporting: Maintain detailed records of technical support, system maintenance, configurations, and updates to assist in troubleshooting and future audits.
- Training & Support: Offer technical training to end users on new systems, software, and best practices to empower employees in their technology use.
- Collaboration & Project Support: Work closely with the IT Manager and cross-functional teams to support and implement technology solutions aligned with company goals.
Qualifications:
- Education: Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience:
- 2+ years in IT support, preferably in an engineering or technical environment.
- Proven experience troubleshooting network, hardware, and software issues.
- Technical Skills:
- Strong knowledge of Windows, Mac OS, and Linux operating systems.
- Familiarity with Active Directory, VPNs, and firewalls.
- Experience with network troubleshooting tools and diagnostic software.
- Proficiency with Microsoft Office Suite, Google Workspace, and other productivity tools.
- Knowledge of cyber security protocols and data protection best practices.
- Soft Skills:
- Excellent communication skills with the ability to explain technical issues in simple terms.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a collaborative team.
- A proactive approach to problem-solving and a strong sense of responsibility.
What We Offer:
- Competitive Salary with performance-based incentives.
- Comprehensive Benefits Package: Medical, dental, vision, and retirement options.
- Professional Development: Training and certification opportunities to support your growth.
- Work-Life Balance: Flexibility that respects both productivity and personal time.
- Cutting-Edge Technology: Access to the latest IT tools and software to keep you at the top of your game.
- Innovative Environment: Work alongside talented engineers and professionals who push boundaries in technology and engineering.
Why Zephyrus Engineering Limited?
Zephyrus Engineering Limited combines top-tier engineering with tech-forward solutions to drive results that matter. By joining our team, you'll be stepping into a role where your work directly supports groundbreaking projects that shape communities and industries. If you're looking for an opportunity to grow in a fast-paced, high-impact environment where every day presents new challenges and rewards, wed love to meet you.
Ready to Join Us?
Apply now with your resume and a cover letter detailing your IT experience and why Zephyrus Engineering is the perfect fit for your career path. Take your next step in a tech-driven, inspiring environment, apply today and become part of a team where your contributions matter.
IT Technical and Webmaster
Technical support technician job in San Antonio, TX
Job Description
OBLATE SERVICE CORPORATION
OBLATE SCHOOL OF THEOLOGY
JOB OPENING
The Oblate School of Theology is seeking candidates for the following employment opportunity:
Position Title: IT TECHNICAL and WEBMASTERPosition Status: On-Site, Full-Time, ExemptSummary of Description
The IT Technical and Webmaster is responsible for supporting faculty in hybrid distance education courses, maintaining, and troubleshooting IT systems, and managing the school's web presence. This role includes technical support for learning management systems (currently Zoom™ and Moodle™), workstation upgrades, and audio/video system monitoring. The position also involves documenting and communicating system issues and recommending performance improvements.
Essential Duties and Responsibilities
Provide technical support for faculty teaching hybrid-distance education courses.
Assist with training and support in Zoom™ and Moodle™ platforms.
Provide assistance with Zoom™ live streaming for a few special presentations, such as Doctoral dissertation defenses, graduation ceremonies, and other events, as needed.
Troubleshoot and upgrade workstations and related hardware/software.
Plan and execute plugin and website updates
Perform and maintain website backups
Monitor and adjust audio/video systems for optimal performance.
Document and communicate system issues with staff and vendors.
Recommend and implement system performance improvements.
Perform other duties as assigned.
Education and/or Experience
Associate's degree in Information Technology or related field preferred.
Equivalent work experience in technical support and web management will be considered.
Skills and Qualifications
Excellent verbal and written communication skills.
Proficiency in MS Office Suite.
Strong problem-solving and customer service skills.
Knowledge of LAN systems and help desk operations.
Experience with audio/video systems and web content management.
Work Hours
Full-time, 40 hours per week. Monday through Friday, typically morning and afternoons, with some evenings and weekends as needed.
Must pass background check and pre-employment drug testing
IT Technician
Technical support technician job in San Antonio, TX
Job Description
IT Technician
The IT Technician will provide technical support for division desktop and laptop computers, including software installation, hardware setup, troubleshooting, diagnosis, and resolution of technical issues. This role is responsible for both local and remote support to ensure efficient operation of Windows systems. As a member of the Helpdesk team, the IT Technician will work collaboratively to deliver exceptional customer service to staff.
Essential Duties and Responsibilities
Support division desktop and laptop computers.
Install, configure, and troubleshoot software and hardware.
Diagnose and resolve technical issues related to Windows systems.
Perform local and remote support for staff as needed.
Deploy computer systems and ensure proper functionality.
Work collaboratively within the Helpdesk team to provide excellent customer service.
Required Education, Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Minimum of five (5) years of IT experience supporting computer systems.
Training or experience in IT support, including computer system maintenance and software/hardware installation.
Desired certifications include CompTIA A+, Network+, Security+, or Microsoft certifications such as MSCE, MCTS, MCITP, or MCDST (not required).
Associate degree preferred.
Strong attention to detail and outstanding verbal and written communication skills.
Excellent multitasking and problem-solving abilities.
Ability to work independently with minimal supervision and complete tasks accurately.
Requirements
Must be able to lift computer and computer-related equipment (generally up to 30 pounds unassisted; over 30 pounds assisted).
Additional Requirements
Must be able to clear a Motor Vehicle Record (MVR) check.
Must be a U.S. citizen.
Work Environment
Dress Code: Business casual.
Work Hours: Monday through Friday, 8:00 AM - 5:00 PM.
Join the Cross Resource Group Team!
At Cross Resource Group, we value our employees and are dedicated to providing a rewarding and inclusive work environment. We are proud to offer a competitive and comprehensive benefits package to meet the diverse needs of our team.
Employee Benefits Include:
Healthcare Insurance: Comprehensive coverage to ensure access to quality healthcare.
Dental Insurance: Robust coverage for optimal oral health.
Vision Insurance: Regular exams and corrective lenses covered.
Disability Insurance: Short and long-term coverage protecting against loss of income due to illness or injury.
Life Insurance: Providing financial security and peace of mind for our employees and their loved ones.
Why Choose Us?
Become a part of a dynamic team committed to professional growth and development. Explore our job openings and experience the rewards of being part of a company that values your health, happiness, and success.
Sip It Hwy 87
Technical support technician job in San Antonio, TX
Job Description
Lead the Fun as a SipIT Shift Leader!
Are you ready to shake things up and lead a team in a fast-paced, fun, and refreshing environment? SipIT is looking for an enthusiastic Shift Leader to join our growing family of frozen beverage enthusiasts!
About Us
At SipIT, we're all about crafting delicious frozen beverages that are conveniently packaged for To-Go enjoyment. Whether it's a boozy treat or a virgin delight, we believe everyone deserves a sip of happiness in the comfort of their own home. If you're passionate about creating memorable customer experiences and love a good frozen drink, you'll fit right in!
What You'll Do as a SipIT Shift Leader
As a Shift Leader, you'll be the go-to person ensuring smooth operations during your shift. Your leadership will help create a welcoming and efficient environment for both customers and team members. Here's a sneak peek at your responsibilities:
- Lead by Example: Motivate and guide your team to deliver top-notch service with a smile.
- Customer Experience: Ensure every customer leaves with a great drink and an even better experience.
- Team Support: Assist in training, mentoring, and supporting team members to be their best.
- Operations Management: Oversee daily tasks like opening/closing procedures, inventory checks, and maintaining a clean, organized workspace.
- Problem Solving: Handle any challenges that come your way with a positive attitude and quick thinking.
What We're Looking For
No prior experience? No problem! We're looking for someone with:
- A friendly and approachable personality.
- Strong communication and leadership skills.
- A knack for multitasking and staying cool under pressure.
- A passion for delivering great customer service.
Why Join SipIT?
While we don't offer specific benefits, we do promise a fun and supportive work environment where you can grow and make a difference. At SipIT, we value teamwork, creativity, and a shared love for frozen beverages.
Ready to Lead the SipIT Team?
If you're excited about the idea of being a part of a company that's all about good vibes and great drinks, we'd love to hear from you! Apply today and take the first step toward a refreshing new career.
SipIT - Where Every Sip is a Celebration!
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System Support Specialist
Technical support technician job in San Antonio, TX
Job Title: System Support Specialist
Reports To: Manager of IT
FLSA Status: Non-exempt
Prepared By: Chief Infrastructure Officer
Approved By: Tracy Ryan
SUMMARY
Provide tier one remote and onsite customer support for desktop, laptops, and associated technology equipment and software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. A high degree of customer service and support skills are required as this role will be the primary support person for our customers. In addition, the ideal candidate should be able to self-manage daily work queue based on submitted tickets and ongoing projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a professional demeanor and be able to treat users with respect and compassion in accordance with SAMMinistries mission, values, and code of ethics.
Provide technical assistance and support for incoming queries and issues related to technology infrastructure including computer systems, networking, software, and hardware. Monitor and respond quickly and effectively to requests received through the helpdesk.
Monitor helpdesk software for tickets added to the queue and process first-in-first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Provide one-on-one computer/application training for users.
Assist with onboarding of new users.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Perform basic active directory tasks such as create a user, assign to a group, and create user email.
Ask questions and run diagnostic tools to determine and triage root nature of problem.
Empower users by having the ability to walk them through basic problem-solving process.
Install, modify, and repair computer hardware and software including the routine maintenance of keeping keyboards, mice, etc. clean and in working order.
Follow up with users to ensure issue has been resolved.
Assist and configure for use Microsoft Office products such as Outlook, Word, and Excel.
Provide assistance fixing issues with various type of printers and MFP's including paper jams, toner replacement, and driver installation.
Assist in maintaining inventory of computer components and software.
Occasionally create training materials for user including written manuals and instructional videos.
Other duties as assigned.
QUALIFICATIONS
To do this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to demonstrate competency in basic to mid-level computer hardware, software, and networking.
Critical thinking skills.
Good customer service skills.
Ability to listen/read user request and ascertain how best to complete the request with the available resources.
Ability to search for solutions and come to reasonable conclusions in a timely manner and ask questions of other team members when needed.
Ability to gracefully handle concurrent service requests, assign priority to each request, and communicate effectively with the requestor.
Competent knowledge of TCP/IP networking.
Competent knowledge of computer hardware; how to breakdown and reassemble a pc and what each basic component does.
Competent knowledge of basic printers and MFP's.
Basic knowledge of Microsoft Server .
Competent knowledge of Microsoft Office suite.
Experience with Helpdesk ticketing software.
General working knowledge of Active Directory.
Good oral and written communication skills.
Ability to be a team player.
High attention to detail.
Ability to see issue through until resolved completely.
EDUCATION and/or EXPERIENCE
Associates Degree in related field or equivalent job experience, Windows OS 7, 8, and 10, Active Directory, Windows Server, Microsoft Office Suite, SharePoint Services, and Google for Work.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Strong telephone and interpersonal contact skills required.
CERTIFICATES, LICENSES, REGISTRATIONS
Prefer MCP for Windows Desktop or CompTIA -A+ and/or Network+ Valid driver's license, a good driving record, and be insured for driving in the state of Texas. Some local travel will be required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms sometimes with the need to reach with hands and arms over head. The employee is also frequently required to stoop, kneel, crouch, or crawl. The employee will occasionally need to be able to carry, set up, and use a ladder 4' to 12' tall and be able to use tools while on the ladder. Specific vision abilities required by this job include close vision, distance vision, color differentiation, maintain focus while at certain heights above the ground (up to 14'), and ability to adjust focus.
The IT System Support Specialist must be able to lift, carry, and move computers and associated equipment up to 49 pounds. The support specialist may be required to work addition hours or adjusted shift hours as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Occasionally , work may be required in tight spaces such as closets, drop ceilings, or crawl spaces. Travel is required from/to other company sites to provide direct support that cannot be resolved or completed through remote support. Work day start time will occasionally require prior to 8am and end time occasionally after 5pm. Lunch breaks/breaks are not set at a specific time. Certain tasks will require work to be completed with more than two people observing. Many requests require the coordination with the end user as to when the work can be completed. On occasion, the workday can become hectic due to the work involved and the time sensitivity of the given task. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-ApplyIT Help Desk Support - Level II
Technical support technician job in New Braunfels, TX
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
Having working knowledge of a PSA tool, such as Autotask is a plus.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support - Level II
Technical support technician job in New Braunfels, TX
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX(New Braunfels or San Marcos, TX)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
Having working knowledge of a PSA tool, such as Autotask is a plus.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: New Braunfels, TX
IT Technician
Technical support technician job in San Antonio, TX
Job Details 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX Full Time ITDescription
Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.
Supervisory Responsibilities:
General Requirements:
This position has no supervisory responsibilities.
All duties performed will be done accurately and in a timely manner.
Provides IT support and troubleshooting services.
Monitors and maintains IT applications, computers, and servers.
Setup and deployment of new hardware and software.
Train employees on computer hardware, software, and other equipment.
Resolve IT related problems and keeps detailed records.
Monitor ticket queues in the IT ticketing system and resolve tickets according to departmental requirements.
Must be able to follow, implement, and create detailed instructions.
Must be able to independently travel throughout the day from site to site.
Other duties as assigned.
Qualifications
Education and Training:
Minimum high school education or equivalent. Degree of Certification in related field or 3 years hands-on experience.
Experience:
Minimum 3 years of experience with IT support functions related to a wide variety of computer hardware, servers, and software - preferably in a healthcare setting.
Other Requirements:
Computer Skills: Knowledge of Word processing software, spreadsheet software, Internet, and database software. Skills in using computer/copier. Proficiency in word processing, spreadsheet, and database software. Experience with electronic medical record systems.
Work Environment:
Works primarily in an office setting and periodically in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements:
Requires manual dexterity. Involves sitting up to 80 percent of the day, walking, bending, kneeling, stretching, or standing the remainder. May need to lift up to 45 pounds.
Additional Information:
Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to our culture and core values.
Other Duties As Assigned:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.
DeskSide Technician
Technical support technician job in San Antonio, TX
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
2+ years of experience providing desk side support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications
Understanding of Symantec Virus Scan software
Remedy (Software experience (preferred)
Customer infrastructure support (wiring and connectivity)
Proficient in Microsoft Active Directory
Sarbanes Oxley Policies and Processes
Maintain and abide with compliance activities (these activities are driven from a central compliance group).
Experience with Computer asset tracking and lease management
Experience with user ID creation
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to sift through technical issues and know what to do next and/or when to escalate for help
Technical degree or equivalent experience
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Working knowledge of Cisco devices/networking is preferred
Some experience with support and administration of telephones (PBX system and/or VoIP system).
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task
Qualifications
Open to on call, site visit and overtime.