Post Job

Technical Support Technician Jobs in Seattle, WA

- 721 Jobs
All
Technical Support Technician
Technical Support Specialist
Field Support Technician
Information Technology Technician
Technical Support Representative
Help Desk Analyst
Service Desk Specialist
Field Technician
Systems Support Specialist
Computer Analyst
Technical Specialist
Information Technology/Support Technician
Desktop Support Technician
Junior Technician
Services Desk Technician
  • Forensic Computer Analyst

    United States Postal Service 4.0company rating

    Technical Support Technician Job In Seattle, WA

    The United States Postal Service has the following challenging employment opportunity for a highly motivated and innovative individual. The Forensic Computer Analyst position is available in Seattle, WA. The successful candidate must demonstrate through a combination of education, training, and experience the following requirements. Location US POSTAL SERVICE F and TSD Seattle, WA Position Information TITLE: Forensic Computer Analyst GRADE: W2-02 FLSA DESIGNATION: Exempt OCCUPATION CODE: NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 A.M. to 4:30 P.M. PL: N/A SALARY RANGE: 74,990.00 - 140,990.00 USD Annually FINANCE NUMBER: BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave. Background Check The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S. government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment. Functional Purpose Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations. DUTIES AND RESPONSIBILITIES Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions. Delivers training in laboratory services, evidence collection, crime scene processing and field examination. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach. SUPERVISION Manager unit to which assigned. The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements: Requirements 1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies. 2. Ability to provide training related to laboratory services, evidence collection, and field examination. 3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met. 4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items. 5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations. 6. Ability to conduct and document scientific research related to computer forensic examinations. 7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015 are exempt from this requirement. Notes: Willingness to submit to a Tier 2 Moderate Background Investigation (MBI). This investigation requires, among other things, completion of a questionnaire and fingerprinting for a criminal records check. The investigation may require a drug test. The successful applicant will be required to meet and maintain the requirements of this level of background investigation while holding this position. SPECIAL CONDITIONS: CERTIFICATION: International Association of Computer Investigative Specialists (IACIS) Certified Forensic Computer Examiner (CFCE) or the International Society of Forensic Computer Examiners (ISFCE) Certified Computer Examiner (CCE) or Defense Cyber Investigations Training Academy (DCITA) Digital Forensic Examiner (DFE) **This position requires an MBI clearance. This process can take up to 8 weeks from the date the offer letter is returned** Reimbursement of relocation expenses will not be authorized. Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status. IMPORTANT INFORMATION: Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation needed. The decision on granting reasonable accommodation will be on a case-by-case basis. SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.
    $80k-102k yearly est. 8d ago
  • Business Systems Support Specialist

    Renovo Search 4.1company rating

    Technical Support Technician Job In Seattle, WA

    We are looking for an experienced Business Systems Support Specialist to join our team. This individual will play a key role in ensuring the efficient operation, configuration, and optimization of Microsoft Dynamics 365 Business Central (BC). The position involves providing technical support, resolving system issues, and identifying opportunities to improve workflows and data integrity across the organization. Primary Responsibilities User Support: Serve as the main point of contact for end-user assistance with Business Central, delivering timely and effective resolutions to system-related issues. Troubleshooting: Analyze, diagnose, and address system problems, escalating complex cases as needed. System Configuration: Support system updates, configurations, and customizations to align with organizational needs. System Optimization: Regularly assess system performance and identify enhancements to streamline processes and minimize manual tasks. Data Accuracy: Conduct routine data audits and address data-related discrepancies to maintain system reliability. Documentation: Develop and maintain clear documentation, including system configurations, troubleshooting steps, and user training materials. Project Participation: Contribute to system implementations, upgrades, and migrations, coordinating with cross-functional teams to meet deadlines and goals. Training and Guidance: Educate users on best practices and efficient use of Business Central features. Collaboration: Work closely with IT and other business units to align system operations with overall company objectives. Workflow Enhancements: Identify opportunities for automation and process improvements, collaborating with developers and stakeholders to implement changes. Compliance: Ensure that system operations meet regulatory and organizational compliance standards. Qualifications and Skills Technical Expertise: Advanced knowledge of Microsoft Dynamics 365 Business Central modules and configurations. Experience with SQL and data analysis; familiarity with tools like Power BI is advantageous. Ability to develop and optimize reports within Business Central. Knowledge of Microsoft products such as Power BI and Power Automate is a plus. Problem-Solving: Strong analytical skills and the ability to resolve technical issues effectively. Communication: Excellent interpersonal skills to collaborate with cross-functional teams and provide user support. Personal Attributes: Self-motivated and eager to keep pace with evolving technologies. Well-organized and capable of managing multiple priorities in a dynamic work environment. Adaptable, with a proactive approach to problem-solving and continuous improvement. Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a similar role, with a strong focus on ERP or CRM systems. Hands-on experience with Microsoft Dynamics 365 Business Central. Exposure to other systems like MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System), or QMS (Quality Management System) is beneficial. Experience in a manufacturing environment is a plus. Compensation and Benefits Competitive annual salary: $70,000-$90,000 Eligibility for an annual performance bonus Comprehensive paid time off, including vacation, sick leave, and holidays Retirement savings plan with employer contributions Medical, dental, and vision insurance coverage Health Savings Account (HSA) options Access to voluntary insurance plans Employee Assistance Program (EAP) Tuition reimbursement opportunities Employee recognition and rewards programs This is an excellent opportunity for a motivated individual to make a significant impact by optimizing business systems and enabling operational efficiency.
    $70k-90k yearly 1d ago
  • HR Service Desk Data Specialist

    Prime Team Partners

    Technical Support Technician Job In Seattle, WA

    Long term contract: 18 months Hourly range: $25-28/hr Onsite 1x a week onsite (Tuesdays), Downtown Seattle, WA We are seeking a skilled HR Service Desk Data Specialist to lead and analyze complex HR processes, ensuring data integrity and quality assurance. Key responsibilities include project management, content creation, performance analytics (via Power BI), and expert-level problem solving to meet departmental goals. Proficiency in Excel, Power BI, and HRIS systems is required, with 3+ years of HR administration and project management experience. Ideal resource also has the following: PeopleSoft Benefits Administration experience and Canadian HR experience (eg. Benefits, Compliance, etc.) Ideal Skillset: Two+ years experience working with HRIS systems with strong knowledge of HR system capabilities. Strong logic and analytical skills to deliver high volume and high-quality work. Quick learner with an accelerated ability to multi-task and demonstrate good judgement when adjusting priorities/focus. Very detail oriented with ability to quickly process accurate transactions. Sharply honed communication skills - both written and verbal - able to communicate technical information effectively. Professionally handles sensitive and confidential information. Learns new systems quickly, intermediate to advanced Excel skills and proficient with all other Office applications. Bachelor's Degree or equivalent combination of work experience. Nice to have: PeopleSoft Benefits Administration experience Canadian HR experience (eg. Benefits, Compliance, etc.) Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.
    $25-28 hourly 3d ago
  • Repair/Field Support Technician

    Akkodis

    Technical Support Technician Job 25 miles from Seattle

    is available in Everett, WA courtesy of Akkodis. Rate: To $30/hour Type: Contract-to-Hire Repair/Field Support Technician Responsibilities Include: Troubleshoots, calibrates, repairs instruments and/or systems returned to the factory for service and/or repair. Troubleshoots to component level. In a repair center setting, analyzes, troubleshoots, makes repairs, resolves technical problems, and performs maintenance services on equipment or components returned to repair center by the customer. Prepares required repair documentation and maintains associated records. Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction. Escalates unusual product issues to technical support or other appropriate department. Qualifications: Associates in Science or Bachelor's Degree with focus on Electrical Engineering or Electronics Engineering. Strong soldering skills. Capable to troubleshoot to component level on printed circuit assemblies. Proficient with oscilloscopes and digital multimeters. Computer programming experience (C or C+/C++) a plus. Working Conditions and Basic Requirements: Customer service center location or manufacturing site. Lifting and other physical requirements differ by product line and location. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, FSA, HSA, and short-term and long term disability insurance, and 401K plan. It also includes a comprehensive paid time off program. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
    $30 hourly 7d ago
  • Technology & Onboarding Specialist

    Kellymitchell Group 4.5company rating

    Technical Support Technician Job In Seattle, WA

    $31.50 - $45.00 (est. hourly) Our client is seeking a Technology & Onboarding Specialist to join their team! This position is located in Seattle, Washington. Develop and implement sourcing strategies to onboard contractors Work with cross-functional teams to execute contractor sourcing initiatives from start to finish Coordinate with hiring managers, identify hiring needs and job requirements to quickly onboard new talent Manage the contractor sourcing process, including working with selected vendors, resume screening, and candidate communication Onboard vendors with everything they need to start working Ensure a consistent and positive onboarding experience for new vendors Ensure we have adequate licensing to cover software vendors will require Continuously improve the sourcing and onboarding process Offboard vendors when their role ends ensuring a smooth transition and assets reclaimed Assist in negotiations and manage vendor contracts and relationships Provide feedback as needed to vendors on contractor vetting process Embody values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable Desired Skills/Experience: Bachelor's degree in Supply Chain, Human Resources, Business Administration, or a related field 3+ years of experience in sourcing and onboarding or IT related field Exceptional client relationship, communication, and negotiation skills Exceptional conceptual thinking, analytical and project management skills Ability to work independently and as part of a team Ability to find solutions to complex issues that incorporate the needs of a variety of users Excellent organizational and time management skills Proficiency in HR software and systems Benefits: Medical, Dental, & Vision Insurance Plans 401K offered
    $90k-128k yearly est. 1d ago
  • Information Technology Support Technician

    Robert Half 4.5company rating

    Technical Support Technician Job 8 miles from Seattle

    Robert Half Technology is seeking an experienced IT Support Specialist II to support a client in the videogame industry. The ideal candidate has a strong technical background with a customer-focused approach, adept at resolving issues in a timely manner while maintaining excellent communication skills. Duration: 6-month contract (with potential to extend to 12 months) Schedule: Monday-Friday (8-5pm) Location: 100% onsite in Downtown Bellevue, Washington Responsibilities: Provide comprehensive support through a ticketing system (Jira preferred), addressing issues such as hardware malfunctions, application support, workstation setups, imaging, software issues, triaging, and walk-up support. Assist in day-to-day troubleshooting for Windows and MacOS environments, Active Directory, Microsoft Office 365, and basic networking tasks. Collaborate with the team in regular meetings to discuss ongoing technical issues and share updates. Escalate complex issues to the appropriate support tiers when needed and ensure effective follow-through on all tickets. Communicate complex technical information in a simplified manner for end users. Build and maintain strong relationships with both customers and team members, emphasizing empathy and customer service in all interactions. Requirements: 5+ years of experience in IT support or a related technical support role. At least a few years in supporting at a Tier II capacity. Proficiency in Windows and MacOS, Active Directory, and Microsoft Office 365. Basic networking knowledge and familiarity with ticketing systems (Jira preferred). Excellent written and verbal communication skills, with a strong ability to translate technical information for non-technical users. Customer-focused approach with demonstrated empathy and compassion. Team player who excels at building positive relationships with colleagues and customers alike. Nice-to-Haves: Experience with SCCM and JAMF. Familiarity with Adobe Creative Cloud Suite (installation and support). The pay range for this position is $28/hour to $35/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
    $28-35 hourly 12d ago
  • Technical Support Specialist

    The Crox Group

    Technical Support Technician Job 13 miles from Seattle

    Job Title: Benchtop Support Specialist Scheduled: Flexible to work between 6am and 11pm rotating shifts and on weekends Top Skills: - Cyber Security Knowledge preferred - Understanding and experience with Network, databases, servers, and PCs - 3+ years of Experience Planning and leading small and medium-sized projects preferred. - 3+ years of Experience Supporting multiple projects, ability to multi-task preferred. - Knowledge of Incident, problem, and asset management PURPOSE AND SCOPE OF POSITION: The Benchtop Support specialist position will be responsible for providing IT support in our Digital Plant organization working to support, enhance, and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the manufacturing, quality, and quality control organizations. This position requires a passion for IT, validation, and compliance. Project management and business analyst skillsets within the role as the position requires the ability to work with diverse cross-functional teams in a highly matrix organization. The candidate should have at least 5 years of experience in pharma/biotech with experience in Laboratory equipment, benchtop instrumentation and Quality System disciplines. The candidate needs to understand shop floor activities, Good Manufacturing Practices (GMPs), electronic change management, and process automation in addition to prior manufacturing enterprise systems support. REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities: • Comprehensive knowledge of Data Integrity guidance, GxP compliance, Software Development Life Cycle, and Good Documentation Practices. • Comprehensive knowledge of SOPs, cGMPs and other compliance requirements and regulatory guidelines (FDA, EU) and the know how to work and manage within a regulatory environment. • Demonstrated leadership skills and the ability to negotiate in a complex environment. • Excellent verbal and written communication skills. • The ability to plan and lead small and medium size projects and enhancements. • The candidate needs to be self-driven and capable of prioritizing. • The candidate should have an expanding understanding of network, databases, servers, and PCs. • Understanding of administration and usage of TFF systems, Nucleic Counters, Mixer, Filler, FIT, Veeva Document Management System, Infinity, ServiceNow and emerging technology is preferred. • Ability to apply lean and OpEx principles. • The successful candidate will possess the professionalism and technical competency required to represent the department before our stakeholders, regulatory agencies, and management. Education and Experience: • Bachelors degree in life sciences, engineering or computer field or equivalent experience. • Experience working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting preferred. • Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments, quality and lab applications DUTIES AND RESPONSIBILITIES: • Provide support and enhancements for the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment. Support would encompass various instrument types such as cellometers, plate readers, and flow cytometers throughout the site which include laboratory and manufacturing buildings. • Support administration of quality and laboratory applications including their software development life cycle activities and technical support. • Provide ownership of assets and utilize BMS systems to support changes, incidents, problems, and asset management activities for the support of benchtop equipment and lab and quality systems. • Execute and update documentation for the support of benchtop equipment and lab and quality systems to ensure assets are reliable, accessible, and secure. • Execute and/or leads multiple projects and technical work assignments as a point of contact for project stakeholders. • Lead or provide supporting activities within the quality management system (Infinity) • Liaison with global partners within the BMS organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations, configurations, administrative and support functions including system validation lifecycles and training. • Provide local administrative support and liaison with global partners for the site quality systems and quality control supporting applications completing tasks such as application periodic reviews, user access reviews, and account administration. • Provide digital plant subject matter expertise (SME), to multi-function teams, advises operations on application configurations, data integrity, cyber security, and defend work before regulatory agencies. • Ensure alignment with BMS directives and industry guidelines for applications. • Execute on technology improvements and efficiency opportunities to improve business and compliance. • Provide on-call support, as needed, for commercial operations. Working Conditions: Office and Lab/Clean room environments, PPE required at times. Physical Demands: Ability to move computers and monitors from prep room to labs, lifting up to 25lbs.
    $37k-66k yearly est. 1d ago
  • IT Support Specialist

    FRS Clipper 3.8company rating

    Technical Support Technician Job In Seattle, WA

    Since 1986, Clipper has provided marine transportation from Seattle, WA to Victoria, BC, creating amazing memories for travelers locally and around the world. We operate Seattle's iconic Victoria Clipper high-speed catamaran ferry offering a unique getaway and partnering with hotels and sightseeing activities. We also offer seasonal whale and sealife excursions. In 2016, Clipper became a proud part of the FRS Group, an international maritime company with headquarters in Germany. Position Overview: FRS Clipper seeks an individual who shares our passion and love of the Pacific Northwest working in the travel and hospitality industry. We are looking for a committed, diligent, and customer-oriented person who wants the opportunity to make a significant contribution to our Information Technology department. About the Successful Candidate: This role requires someone who is a highly organized, technically skilled professional with a passion for supporting end-users within a complex and rewarding industry. This individual possesses a solid foundation in troubleshooting hardware, software, and network problems, along with expertise in operating systems, security protocols, and system management. Strong communication skills enable them to explain technical concepts in a clear and user-friendly way, ensuring all users feel supported and understood. The ideal candidate is proactive, resourceful, and excels in managing multiple tasks efficiently, balancing daily support requests with ongoing maintenance and updates. With a focus on customer service, they maintain a positive, patient approach, ready to assist users at all levels of technical proficiency, ensuring smooth and uninterrupted IT operations across the organization. About the Role: The IT Support Specialist provides technical assistance and support to end-users, troubleshooting hardware, software, and network issues to ensure optimal system performance and telecommunication systems for approximately 100-200 persons located in Seattle, Washington and Victoria, BC. This role requires a customer-focused approach to resolving IT-related inquiries, diagnosing problems, and implementing effective solutions. It is important that this person is able to follow direction from multiple management levels. The IT Support Specialist works closely and collaboratively with Clipper's owner, FRS Group. The position reports to the Director of Finance & IT and also has dotted-line reporting to FRS Group headquarters located in Flensburg, Germany. This role is also supported by the IT Support Assistant located in Victoria, BC. Job Duties: End user support Troubleshoot and resolve incoming helpdesk requests from end users via online tracking system Manage end user computers, phones, peripherals, and audio/video requirements Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications Install and troubleshoot OS and desktop applications Manage Active Directory and Exchange user setup and management Maintain, optimize and monitor VPN and remote access systems Infrastructure support Maintain, troubleshoot and monitor the Clipper's WAN (office) and LAN (vessels) Maintain, troubleshoot and monitor end user infrastructure (e.g. site-to-site VPN, client VPN, internal networks) Maintain, troubleshoot and monitor IT infrastructure (servers, computers, phones, networks, phone system, demarks, etc.) Maintain, upgrade, troubleshoot and monitor POS system (Revel) on vessels Maintain, monitor and manage network security: firewalls, host security, file permissions and system integrity Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Maintain, document and manage replacement schedule for system hardware and software Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software Incident response Provide on-call emergency maintenance activities supporting network operations, including during non-business hours Investigate and troubleshoot IT incidents Communicate effectively to management and end users during IT incidents Prepare high-level root cause analysis reporting Other duties Coordinate network activities with peer located in Victora, BC Work with third-party vendor for quarterly security scan Maintain accurate computer and server hardware assets via asset tagging and inventory database Manage and execute the backup and disaster recovery plans Manage annual renewal contracts and URL domains Develop, update, and maintain IT network policies in coordination with Director Education: Associate or bachelor's degree in information technology, computer science, or a related field preferred Relevant certifications indicating skill level and proficiency are preferred, including, but not limited to: CompTIA A+, Microsoft Server Certificates, MCITP, CCENT, Cisco CCNA, Server+, Linux+, ITIL/ITSM Experience: 2+ years in similar role or function Hands-on experience with Windows, Java, Oracle, Linux, and MacOS Experience troubleshooting network connectivity and supporting common IT infrastructure Solid application support experience Experience with cloud platforms (Azure, AWS, etc.) is preferred Experience with Tableau or related business intelligence software is preferred Experience with Atlassian Jira or other bug tracking software is preferred Experience working with overseas development or support teams is preferred Prior roles within Tourism, Travel, and/or Hospitality industries is preferred Skills: Excellent written and verbal communication skills; fluent in English language (speaking, reading, writing); proactive communicator Detail oriented, accurate, organized, and ability to prioritize workload Committed to continuous improvement and strong customer service Excellent troubleshooting skills and root cause analysis to assist with a myriad system issues and answer questions regarding product set-up Ability to work collaboratively and independently in a fast-paced and dynamic environment Ability and willingness to work with flexibility under pressure and deadlines Manages confidentiality without exception Willingness to work through conflicts with openness Motivated self-starter Strong problem-solving skills Strong documentation skills Ability to carry/lift at least 50 pounds Technologies you will support include: Active Directory, DNS, DHCP WAN Networking Load Balancers (e.g. F5 BIG-IP) VPNs & Firewalls (e.g. SonicWall, FortiGate, Meraki) Wi-Fi Optimization (Meraki) Linux (e.g. RHEL) Printers (set up, installation, print servers, repair, troubleshooting) Shoretel/Mitel Phones (setup, troubleshooting) User administration (Email, Active Directory, Phones, etc.) Server Virtualization (VMWare and Hyper-V) Microsoft Windows 10 and 11 VLANs and switch redundancy Cybersecurity including network segmentation and firewalls Chrome Boxes, Chromebit, Google Enterprise Network Optimization (trunking, VOIP) Point-of-sale systems (Revel) Exchange Server, Office 365 (back-end and desktop support) Hornet Security Matrix42 Job Type: Non-Exempt, Full Time, 40 Hours per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Physical setting: Office 4 days per week minimum with 1 optional date remote after initial training and probationary period Schedule: Monday to Friday; available for emergencies on weekends and after hours during the work week Ability to commute/relocate: Reliably commute or planning to relocate before starting work to Seattle, WA 98121 Other: Possess a valid TWIC or ability to obtain one within 30 days of starting work; Ability to travel between U.S. and Canada preferred but not required
    $25k-43k yearly est. 11d ago
  • Help Desk Analyst

    Pivotal Solutions 4.1company rating

    Technical Support Technician Job In Seattle, WA

    Helpdesk Analyst Essential Duties & Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Provide computer and device end-user customer support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Train and orient museum staff on use of hardware and software, as appropriate. Perform the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Write and maintain IT ticketing, records, and logs, as appropriate. Perform physical installation of data center equipment, cabling, and other IT equipment as directed. Assist to ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. May occasionally work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Perform other duties as assigned. Qualifications Education & Experience · High School diploma or equivalent is required. Some college and/or Trade School education highly preferred. · A minimum of 1-2 years of experience in an environment providing end-user support, delivering information systems hardware, software, or any desktop support technical services or completion of a certificate program or Associate's Degree from an accredited institution in a related field. · Hands-on experience with computer hardware; troubleshooting, installing, and configuring Windows operating systems and application software. · Experience working with networking components and Active Directory is a plus. Knowledge · Working knowledge of the Windows desktop operating systems, including Windows 7, 10/11. · Working technical knowledge of Windows and Mac OS X with an emphasis on setup and troubleshooting. · Working knowledge of Microsoft Office as well as Microsoft Active Directory Services. · Working knowledge of Microsoft Deployment Toolkit. · Working knowledge of common mobile platforms such as iOS, Android, etc. · Basic knowledge of the Microsoft System Center Suite, including handling of incidents, service requests, work items, deployments, and general monitoring of systems. · ITIL knowledge, a plus. Skills · Skills required to deploy and maintain standard system images. · Good prioritization and organizational skills. Abilities · Ability to troubleshoot network connectivity of devices on wired and wireless networks. · Demonstrated ability to effectively communicate; verbally and in writing including disseminating information to a diverse and multi-level customer base. · Ability to work independently and follow through on tasks with guidance from management. License & Certification · CompTIA A+ is preferred · CompTIA Network + is preferred
    $37k-51k yearly est. 13d ago
  • Cloud Support Technician

    Zachary Piper 4.0company rating

    Technical Support Technician Job 11 miles from Seattle

    Cloud Support TechnicianJoin our team at Zachary Piper Solutions in Redmond, WA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities. Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month. Responsibilities:· Monitor deployment flow and promptly escalate issues to deploying teams. · Collaborate with feature teams to resolve volume drivers. · Execute documented deployment scripts and procedures. · Coordinate restoration actions with internal and external teams. · Support outage recovery efforts within defined SLAs. · Log all actions in designated systems for audits and root cause analysis. · Drive recovery efforts with feature teams. · Troubleshoot and resolve customer or service outages. · Update operational procedures and training documentation as necessary. · Manage secure work area operations, including hardware deployments and physical escort duties. · Assist with equipment troubleshooting and user account requests. Required Skills:· Active TS/SCI with Fullscope Polygraph clearance. · Bachelor's Degree in IT or equivalent practical experience. · 1+ year of experience in Information TechnologyCompensation:· Up to $125,000 depending on experience· Medical, Dental, Vision, 401k, paid time off, and holidays
    $33k-42k yearly est. 45d ago
  • Validation IT Technician

    Insight Global

    Technical Support Technician Job 7 miles from Seattle

    This role requires 5x/week onsite in Kirkland, WA. Required Skills & Experience • 2+ years of troubleshooting, tech support, test execution, IT experience, or relevant experience (5+ years is preferred) • Experience within a computer hardware and/or lab environment • Python/PowerShell Scripting experience • Working knowledge of troubleshooting of issues • Rack-level experience including cabling and power supplies • Enterprise data center networking experience • Fundamental understanding of computer architecture and components (CPU, power supply, memory, storage devices, etc.) • Working knowledge of server, rack, and blade environments • Ability to use custom Linux and Windows-based diagnostic programs • Ability to benchmark hardware performance • Working knowledge and ability to troubleshoot the server architecture • Ability to diagnose the root cause of computer system failure and isolate the components/failure nodes • Understanding of hardware and software interactions; able to apply this understanding to resolve issues Job Description Our client is looking for a Validation Support Technician who will be responsible for providing support to Validation projects in various stages of development. This person must be able to handle multiple projects simultaneously with little supervision needed to maintain project schedules/deadlines. Day to day responsibilities include: • Hands-on building, testing, upgrading, and repairing of enterprise hardware and software (servers, peripherals, programs, and firmware) • Perform lab management responsibilities including but not limited to maintaining an efficient lab. • Manage inventory including but not limited to tracking, shipping, and receiving materials • Work with engineers in the evaluation of new electronic components, as well as troubleshooting new servers • Conduct manual validation tests in a controlled environment • Execute soft tools (e.g. diagnostics, tests, firmware updates) • Read, modify, and create basic automation scripts (Python, PowerShell) • Communicate status updates and issues clearly and concisely from a technical perspective.
    $31k-62k yearly est. 8d ago
  • Onsite Field Support Technician

    Us Tech Solutions 4.4company rating

    Technical Support Technician Job 13 miles from Seattle

    • Assists in investigating and resolving complex installations and maintenance matters of significance. • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis and prepares reports on system problem trends and issues Responsibilities: • 5+ of field support experience • Ticket and asset management • Strong hardware/software installation, support, and troubleshooting • Windows XP, 10, and 11 experience • Mac OS and iOS support • Network Printer, Client configuration, consumable swaps, and moves • Experience with Active Directory, MS Office, phone security, OS365 • Requires Networking troubleshooting and supportSupport skills for VPN connectivity and security • Configuring new PC's/notebooks via imaging, SCCM and standalone • Remote Install software/hardware and support • Knowledge of basic networking concepts and Hands&Eyes support • Lift and carry up to 40lbs Education: • High school or G.E.D. • Lenovo or other vendor certifications • CompTia A+, Network+/Security+ (Preferred but not required) • Apple training (preferred but not required) Work Environment: • Office environment • Walk up kiosk/ vending and lock / network printers • Data Center or Telco Closet • May require weekend work for Critical and High Priority support only • Will require shift work/On-call coverage Experience: 5+ years. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Chandrakant Email: ******************************* Internal Id: 24-26973
    $30k-36k yearly est. 1d ago
  • Technical Support Representative 1

    Nice North America LLC 4.9company rating

    Technical Support Technician Job 16 miles from Seattle

    Job Description Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission. Summary: The Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, Engineering and Quality groups, this position provides valuable information on customer product usage for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the HySecurity commercial gate product line. MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS. Primary Responsibilities: Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods. Addresses and response to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance. Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM. Review and provide feedback to the technical writing staff for new product documentation. Note customer issues with the potential for product improvements and providing that information to the Engineering team. Provide input to the RMA team on returns when special testing is required. Perform any other related duties as required or assigned. Qualifications: Minimum 2-year degree preferred. 1 or more years technical support experience preferred. Experience with support of networked equipment and commercial gate operators desired Spanish language capability desired. Knowledge, Skills, and Abilities: Knowledge of and ability to troubleshoot networked devices and Gate Operators Experience with Commercial gate operators and/or hydraulics a Plus High customer service orientation. Self-directed with the ability to prioritize workload. Ability to quickly learn the various products, their faults and corrections. Demonstrate effective telephone communication skills. Well-developed communication and analytical skills. Possess the ability to read and interpret blueprints and technical specifications. Electrical circuit (Low and High voltage) understanding. Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter) Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets. Demonstrate attention to detail. Proficiency with Microsoft Office tools. Excellent organizational skills. Positive attitude, self-motivated and eager to succeed. Physical Requirements: Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. Manual dexterity suitable for use of utilizing a computer. Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. Light to moderate lifting. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be comfortable working in an office environment to include moderate noise levels. The working area is primarily in an open office setting with reasonable lighting and controlled temperatures. ================================================================================================== As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way. Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.
    $33k-37k yearly est. 34d ago
  • IT Fulfillment Center Technician

    Wheeler Staffing Partners 4.4company rating

    Technical Support Technician Job 16 miles from Seattle

    Job Details Schedule: Monday-Friday, 7:00 AM-4:30 PM Remote Option: Not available Background/Drug Screen Requirements: Standard client checks; no vaccination requirements Position Overview Wheeler Staffing Partners is seeking an IT Fulfillment Center Technician to support one of our valued clients in Kent, WA. This is an 8-month contract role based onsite at a fulfillment center. The ideal candidate will assist with unboxing, configuring, labeling, and packaging IT equipment for shipment while ensuring accuracy and efficiency. Key Responsibilities Unboxing and Setup: Unbox Thin Clients and place them on configuration racks. Labeling and Asset Management: Apply labels and asset tags to Thin Clients and their packaging for accurate tracking. Reboxing and Packing: Rebox Thin Clients into original packaging. Pack and group items for shipment by location (9-10 boxes per site). Quality Control and Organization: Ensure all boxes are securely taped and prepared for shipping. Logistics Support: Move packed boxes to designated areas for shipping or courier pickup. Qualifications High school diploma or equivalent. Experience handling IT inventory, shipping, or fulfillment is preferred. Familiarity with IT equipment and basic asset management processes. Ability to lift and move items up to 25 lbs. Strong attention to detail and excellent organizational skills. Reliable, self-motivated, and comfortable working both independently and as part of a team. Working Conditions Onsite: Fulfillment center environment with consistent physical activity, including standing, lifting, and moving items throughout the shift.
    $29k-52k yearly est. 8d ago
  • Desktop Support Technician

    Apex Systems 4.6company rating

    Technical Support Technician Job 25 miles from Seattle

    Apex Systems is a global IT services provider and our staffing practice has an opening for a PC Service Technician to place onsite at our global technology client in Everett, WA. This is a W2 position and we are unable to provide sponsorship at this time. **If you are interested, please email your most up-to-date resume to David Zaragoza at *************************** Job Title: PC Service Technician Location: Everett, WA 98204. Shift: Monday - Friday 7am - 4pm PST Contract duration: Expected to be a long-term, multi-year contract. Principal Duties and Responsibilities: IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide Coordinates and Client End User on expectations and availability to conduct Managed Client Services Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site When required, provides onsite shadowing to Program Field Service Team Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field service roles Basic installation and maintenance on technical products Follows predefines procedures and tasks in everyday activities Work is regularly reviewed by a more senior-level technical specialist Skills and Competencies: 1+ years' experience in servicing/deploy computer equipment desired At least one industry standard certification such as CompTIA A+, Net+, or Security+. or equivalent knowledge Must have a proven customer service background Must have experience in a corporate environment Individual will be knowledgeable of Windows operation system environment Able to comprehend and follow verbal and written technical instructions and scripts Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution.
    $38k-49k yearly est. 8d ago
  • Service Desk Technician

    Teksystems 4.4company rating

    Technical Support Technician Job 11 miles from Seattle

    Our client is looking to bring on a Service Desk agent for a 12 month contract. They will come in working as an End User Support Tech meaning that they will handle customer issues in person, via phone, via email, etc. They need to have had previous experience within complex troubleshooting of hardware and software issues related to Windows 7, MS Office, etc. This is a rotating Hybrid schedule, 4 days on-site, 1 day remote. Skills: Customer Service, Active Directory, End User Support, MS Office, Exchange, Windows 7, Service desk, Windows, PowerWhell, mdm, SCCM, Azure, video teleconferencing Top Skills Details: Customer Service, Active Directory, End User Support, MS Office, Exchange, Windows 7, service desk, Windows Additional Skills & Qualifications: Need someone who has a positive attitude, growth mindset, etc. Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $37k-46k yearly est. 13d ago
  • Technical Support Representative

    Respondus

    Technical Support Technician Job 11 miles from Seattle

    About Us Respondus is a leading developer of online testing applications for higher education and K-12. Thousands of universities, K-12 districts, publishers, and testing centers use our applications to deliver hundreds of millions of assessments annually. Why join us? Our work matters - assessments help educators know what students are learning. It's at the beginning, middle, and end of the education process. Respondus is a growing, profitable, 20+ year old business that is laser-focused on customers. Nearly all revenue is recurrent (which means institutions pay an annual fee to use it) and we have no debt or outside investors. This lets us concentrate on long-term growth and the needs of our customers. We are currently only reviewing applicants residing in Arizona, Arkansas, Colorado, Massachusetts, Montana, New York (outside of metro NY), Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin. About the role This role focuses on ensuring customer satisfaction via the technical support ticketing system (Zendesk). You'll provide exceptional support to our customers, resolving their issues swiftly and efficiently. Complex tickets can be elevated to other teams through our defined escalation procedure. You'll train and work with a top-notch technical support team. In fact, Respondus ticket-based support consistently receives satisfaction scores around 97%. About you You have formal experience in software technical support and enjoy helping people. You're positive and patient - and others would describe you this way! You genuinely find satisfaction in solving problems. You're an excellent written communicator. Respondus technical support is handled via a ticket-based system - so most of your communication with customers will be in written form. Your responses must be clear and friendly. Technical support is an ever-changing process that requires constant tweaking and adjusting. You understand that and that you may be one of the first Respondus employees a customer encounters at a time when they are having an issue. You can demonstrate patience in situations where the customer may be frustrated. Things You'll Do • Develop deep knowledge of Respondus applications across multiple operating system platforms. Your primary focus will be LockDown Browser and Respondus Monitor • Handle Tier 1 and, as you gain knowledge and experience, Tier 2 tickets (and escalate as needed) • Attempt to reproduce problems that customers are reporting • Become proficient with the Zendesk Customer Relationship Management System • Use pre-defined templates when possible for consistent responses • Crosstrain on steps needed to assist in performing product Quality Assurance • Build strong relationships within the Respondus Support team The Skill Set • Experience in high-volume, fast-paced environments • 3+ years in a ticket-based Technical Support position - Zendesk experience is a plus • Familiarity with Windows/Mac/iOS/Chromebook • Strong interpersonal, written, and verbal skills • Problem-solving, multitasking abilities • Independent problem resolution skills • Friendly and helpful customer support track record More Information We are currently only reviewing applicants residing in Arizona, Arkansas, Colorado, Massachusetts, Montana, New York (outside of metro NY), Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin. This is a remote role requiring a work environment free of distraction. Flexibility is required to accommodate meetings with staff on both coasts of the United States. You must live in one of the states listed above. Salary is competitive and will be commensurate with experience. We also have a company-paid health plan, vacation package, a matching 401K plan, profit-sharing, and a bonus plan. As an equal opportunity employer, Respondus is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, gender identity and expression, veteran status, or other non- job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. However, we cannot hire anyone who needs visa sponsorship. Next Steps If you are interested in this position, please send an email to ******************. Include your resume and a cover letter to help us better understand the specific skills you would bring to this role.
    $30k-35k yearly est. 13d ago
  • Computer Technician

    Net2Source Inc. 4.6company rating

    Technical Support Technician Job 13 miles from Seattle

    Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Company: One of Our Clients Job Description: Job Title: Benchtop Support Specialist/ IT Technician Location: Bothell, WA 98021 Duration: 12+ Months (Extendable) Pay Rate: $24.00/hr on W2 100% Onsite Schedule: Flexible to work between 6am and 11pm rotating shifts and on weekends Top Skills: - Cyber Security Knowledge preferred - Understanding and experience with Network, databases, servers, and PCs - ~3 years of Experience Supporting multiple projects, ability to multi-task - Knowledge of Incident, problem, and asset management PURPOSE AND SCOPE OF POSITION: The Benchtop Support specialist position will be responsible for providing IT support in our Digital Plant organization working to support, enhance, and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the manufacturing, quality, and quality control organizations. This position requires a passion for IT, validation, and compliance. Project management and business analyst skillsets within the role as the position requires the ability to work with diverse cross-functional teams in a highly matrix organization. The candidate should have at least 5 years of experience in pharma/biotech with experience in Laboratory equipment, benchtop instrumentation and Quality System disciplines. The candidate needs to understand shop floor activities, Good Manufacturing Practices (GMPs), electronic change management, and process automation in addition to prior manufacturing enterprise systems support. REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities: • Comprehensive knowledge of Data Integrity guidance, GxP compliance, Software Development Life Cycle, and Good Documentation Practices. • Comprehensive knowledge of SOPs, cGMPs and other compliance requirements and regulatory guidelines (FDA, EU) and the know how to work and manage within a regulatory environment. • Demonstrated leadership skills and the ability to negotiate in a complex environment. • Excellent verbal and written communication skills. • The ability to plan and lead small and medium size projects and enhancements. • The candidate needs to be self-driven and capable of prioritizing. • The candidate should have an expanding understanding of network, databases, servers, and PCs. • Understanding of administration and usage of TFF systems, Nucleic Counters, Mixer, Filler, FIT, Veeva Document Management System, Infinity, ServiceNow and emerging technology is preferred. • Ability to apply lean and OpEx principles. • The successful candidate will possess the professionalism and technical competency required to represent the department before our stakeholders, regulatory agencies, and management. Education and Experience: • Bachelor's degree in life sciences, engineering or computer field or equivalent experience. • Experience working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting preferred. • Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments, quality and lab applications DUTIES AND RESPONSIBILITIES: • Provide support and enhancements for the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment. Support would encompass various instrument types such as cellometers, plate readers, and flow cytometers throughout the site which include laboratory and manufacturing buildings. • Support administration of quality and laboratory applications including their software development life cycle activities and technical support. • Provide ownership of assets and utilize systems to support changes, incidents, problems, and asset management activities for the support of benchtop equipment and lab and quality systems. • Execute and update documentation for the support of benchtop equipment and lab and quality systems to ensure assets are reliable, accessible, and secure. • Execute and/or leads multiple projects and technical work assignments as a point of contact for project stakeholders. • Lead or provide supporting activities within the quality management system (Infinity) • Liaison with global partners within the organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations, configurations, administrative and support functions including system validation lifecycles and training. • Provide local administrative support and liaison with global partners for the site quality systems and quality control supporting applications completing tasks such as application periodic reviews, user access reviews, and account administration. • Provide digital plant subject matter expertise (SME), to multi-function teams, advises operations on application configurations, data integrity, cyber security, and defend work before regulatory agencies. • Ensure alignment with directives and industry guidelines for applications. • Execute on technology improvements and efficiency opportunities to improve business and compliance. • Provide on-call support, as needed, for commercial operations. Working Conditions: Office and Lab/Clean room environments, PPE required at times. Physical Demands: Ability to move computers and monitors from prep room to labs, lifting up to 25lbs. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Regards, Kajal Singh Senior IT Recruiter (Pharma and Life Sciences) Net2Source Inc. Global HQ Address -270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA Office: ************** x 980 | Cell: ************** | Fax: **************| Email: **************************
    $24 hourly 8d ago
  • Field Technician - Training Provided

    Dish 4.4company rating

    Technical Support Technician Job 33 miles from Seattle

    DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the sixth year in a row. Job Duties and Responsibilities What's in it for you? Guaranteed promotion after 6 months with a $1.00 per hour pay increase! Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year! Paid training, paid time off & paid holidays 4-day work week with opportunities to work overtime Medical, Dental, Vision and Life Insurance packages and Health Savings Account Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans 401(K) with company match & Employee stock purchasing program (ESPP) Tuition Reimbursement DISH-supplied van, tools, and uniforms Our greatest benefit is opportunity with over 400 of our current technician leadership starting as a technician. If you have grit and tenacity, you will grow quickly at DISH! Performance based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4. What will you be doing? As a Field Technician, you will be representing DISH in customers' homes daily. We build our value by simplifying lives and using the DISH install to consult homeowners on their infinite smart home possibilities. Skills, Experience and Requirements All technicians must have: Aptitude to build rapport quickly. We want you to have a great time servicing our clients Ability to stand on a high ladder (up to 40 feet) for long periods of time, lift over 70 lbs at a time and remain within the individual weight limit requirements of 335 lbs Ability to crawl into small spaces and work in varying climates/weather conditions A valid driver's license in the state you are seeking employment with a driving record that meets DISH's safety standard Travel may be required Salary Ranges Compensation: $23.00/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. This will be posted for a minimum of 3 days or until the position is filled.
    $23 hourly 23h ago
  • Jr. Deskside Support

    Compucom 4.7company rating

    Technical Support Technician Job 13 miles from Seattle

    Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits! We are currently seeking a talented Junior Deskside Support / Logistics Technician to join our client's team onsite at Bothell, WA. This is a Contract opportunity slated to go 1-year with possibility of extension. The logistics portion would be 60% - 70% of the time. Duties and Responsibilities: Responsible for shipping / receiving / inventory control Image systems with instruction Perform hardware repairs on laptops Provide first / second level contact and problem resolution Image / reimage laptops Provide phone support for software issues using remote control software Provide extensive software support for client inhouse developed software Provide timely communication on issue status and resolution Maintain ticket updates for all reported incidents Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications Install, upgrade, support, and troubleshoot for printers / computer hardware Perform general preventative maintenance tasks on computers, laptops, and printers Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software Skills and Qualifications: Bachelor's degree or equivalent in Computer Science or related field Minimum 6+ months of IT experience CompTIA A+ is highly desired Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems Broad experience of IT with basic understanding of networks and servers Must have proven analytical, troubleshooting, and problem-solving skills Must have proven ability to multi-task, effectively determine priorities and meet SLA's. Must be adaptable and flexible in a fast-changing industry and work environment Excellent communication, relationship-building, and internal customer service skills This position requires the ability to work in a project-based environment requiring flexibility and teamwork We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit *****************
    $36k-40k yearly est. 15d ago

Learn More About Technical Support Technician Jobs

How much does a Technical Support Technician earn in Seattle, WA?

The average technical support technician in Seattle, WA earns between $25,000 and $52,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average Technical Support Technician Salary In Seattle, WA

$36,000

What are the biggest employers of Technical Support Technicians in Seattle, WA?

The biggest employers of Technical Support Technicians in Seattle, WA are:
  1. Collabera
  2. Bellevue College
  3. Seattle Colleges
  4. Taconic Partners
  5. Belcan
  6. Dave & Buster's
  7. Taconic Biosciences
  8. Blue Delta Technologies
  9. Campus Building
  10. Daveandbusters
Job type you want
Full Time
Part Time
Internship
Temporary